# Page 2 | SIPTRUNK.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SIPTRUNK.com the right VoIP solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171058/SIP-Trunking/reviews --- SIPTRUNK.com 4.7 (118) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SIPTRUNK.com ## Showing most helpful reviews Showing 26-50 of 118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use QB Quinton B. Director Telecommunications Used the software for: 2+ years ### "SIPTRUNK = Perfect!!" May 31, 2022 5.0 Became a reseller of SIPTRUNK in April 2020 and never thought of changing to another provider thus far. They not only offer precise and expert support, they deliver it too. Everyone can offer cheap call rates, not all can offer the support like SIPTRUNK. Pros The ability to view the clients CDR's without the need to log a ticket for them to compile the info and send it through. Being in full control of each Trunk, DDI, Pricing Plan and seeing LNP progress. Commision being paid for being a reseller is always great too. Even though iSIP is based in South Africa , SIPTRUNK is still offering the same support, pricing plans and great service to our American based clients. They understand the importance of Telephony in a business. Cons I would consider allowing an option for a reseller to be able to run and capture live calls on the network. Between the client and SIPTrunk. I understand that there is a security concern on this as one will be able to see alot more behind the curtains then. Alternatively, being able to see more details in the CDR's already provided. MoS scores, Call termination reasons, Codec used, Received/Transmitted Packets, RX Maximum Delay. As this will ease some support queries from your helpdesk as well. Reason for choosing SIPTRUNK.com Quality, Support, Reseller Portal, Commision. Review Source Brian M. Director of IT Services and Client Relations Information Technology and Services Used the software for: 1-2 years ### "Excellent SIP trunking provider" June 11, 2019 5.0 I've been working with a variety of SIP trunks and PBX vendors for about a decade now, these guys are by far my favorite trunking provider. We currently manage about 15 systems using SIPTRUNK.com's services, and we have never experienced any trunk downtime for any of them. Good, responsive support when needed, easy to order and configure new services, and extremely reliable. Pros Very reliable, easy to administer through the website, and a good selection of DIDs in just about every area code. Can also easily get big blocks of numbers by request if desired. Cons The only negative feature I can think of is that their name can be a little confusing for customers - trying to tell people that their SIP trunks are through a company called SIPTRUNK, it's a bit of a word game at times. Zero issues with these guys aside from that Review Source GA George A. Lead Technician Computer & Network Security Used the software for: 2+ years ### "Simple no Resellable siptrunk service" June 3, 2019 5.0 The siptrunk service works as expected and when i have had technical issues( related to customers equipment) customer support has always been excellent. Pros It is easy to Use the Siptrunk.com portal to manage separate customers all under one interface. I like that The individual customer facing portal is brand-able so my customers see my logo there. Cons at times It can be a little difficult getting all of the information sand forms together for porting a customers existing number over to Siptrunk.com but this process is the same for all carriers and really isn't a big deal once you have done it a few times. it would be nice for scheduling purposes if it were possible to be able to do all of the parer work and get approved for the porting and then have it so you could do the actual cut over by clicking a button in the portal but Im not sure that would work out with having to move the info from one service provider to another. Review Source James D. Founder, President Computer & Network Security Used the software for: 2+ years ### "Overall the best value sip provider out there" November 5, 2018 5.0 We've been using them for three years with great support and service. Pros This companies systems are great in the sense they have an almost real time provisioning system that's automated. They also have overall good support. They have created redundant SIP peers which allows for more uptime. Cons They are not the cheapest sip provider out there, however their reliability out weights the cost. My biggest compliant is they use bandwidth.com for their back end carrier and there doesn't seem to be a way to choose a different CLEC. Review Source LS Lynn S. Business Owner Information Technology and Services Used the software for: 1-2 years ### "Awesome Service" January 16, 2020 5.0 I install phone systems for my business and I switch to Siptrunk about a year ago and I have never looked back. They are the best to work with in my 25 years of IT and phone system experience. Pros Easy to use. Voice, Fax, and SMS services are easy to setup and use. Porting numbers to them are easy and voice quality as an internet based provider is fantastic! Cons The eFax service is tied to an email address so if I have multiple users wanting to use the one fax number...it can be a challenge. They also have great tech support, but their policy is to take electronically submitted support tickets first them take calls...You can be on hold for a long time if their is a large issue. Alternatives considered [Flowroute](https://www.capterra.com/p/176093/Flowroute/) Reason for choosing SIPTRUNK.com Web site ease of use, and good support...I can get timely responses. Review Source VR Verified Reviewer President Computer & Network Security Used the software for: 2+ years ### "Overall Good Bank for the Buck" June 17, 2019 4.0 They have done an excellent job, we have always been happy with each new setup. Pros Unlimited, yes, unlimited. I don't want to calculate customer minutes and usage. The new model is all-in and that works great here. The stuff just works. Cons Faxing over their trunks does not work and they state that. It would be nice to be able to have that service work. Review Source VR Verified Reviewer Backbone Engineer Telecommunications Used the software for: 2+ years ### "Easy & reliable VoIP solution" March 1, 2020 5.0 I have been using it from few years and no complains so far. Pros 1- Its diffidently great cost saving for business. 2- Easy to use. 3- Excellent voice quality. Cons Support sometime takes long time to respond but overall would say none so far, it works as expected. Review Source Dale B. President/General Manager Computer & Network Security Used the software for: 1-2 years ### "Outstanding SIP Service" November 16, 2018 5.0 I have 3 deployments of SIP trunks to 3 of my customers and have had 0 issues in over 18 months of service. Pros I have used SIPTRUNK for several years now and their service is extremely reliable and flexible. Customer Support is outstanding as well. Cons The only minor issue, that was corrected, is correction in billing after a number port. There required one adjustment over their standard service offerings. Review Source David L. Telephony Software Engineer Telecommunications Used the software for: 1-2 years ### "Best Option for Resellers" September 4, 2018 5.0 I have had zero issues reselling phone service with SIPRUNK.com, and their technical support team has taught me everything I need to know when it comes to setting up customers. Pros \- Simple white-label SIP services. - Fantastic tech. support - Fair prices. - Excellent reseller program. Cons None. I can't say I have had a single issue using and selling this service. Review Source VR Verified Reviewer Owner / Manager Computer Networking Used the software for: 2+ years ### "State of art service" September 12, 2018 5.0 Exceptional service Pros Reliability sone of the main features of the service Cons Could improve the web interface on some pages like choosing DID's Review Source Todd W. President / CEO Telecommunications Used the software for: 2+ years ### "Excellent all the way around" December 1, 2018 5.0 all aspects have been exceptional Pros Ease of use and instant order fulfillment Cons needs customer view for master agent to see what customer sees Review Source Jeremy C. CEO Information Technology and Services Used the software for: 2+ years ### "SIPtrunk and CPDS" August 30, 2018 5.0 Lower cost PBX solution Pros SIPTrunk is easy to setup with our hosted VoIP systems Cons its not free, just kidding no complaints Review Source TC Tammie C. Tech, Office Manager Telecommunications Used the software for: 2+ years ### "LOVE SIPTRUNK.COM" June 24, 2019 5.0 They are so easy to work with it , and it allows me to give my customer a product that I believe in and know will work. Working with SIPTRUNK.COM is being part of a Team and that is awesome. Pros They have the best Customer Service out there, you can have a good product and bad customer service and it makes you not want to use the product. With SIP TRUNK.COM you have both a wonderful product and wonderful Customer Service Cons I Don't have anything that I like least Review Source Bailey K. Consultant Management Consulting Used the software for: 6-12 months ### "SIPTRUNK has become a standard for my business. " August 30, 2018 5.0 I started using it a few months ago and my usage has continued to grow with great success. Looking forward to a long business relationship. Pros Simple to use with a lot of features to accommodate my needs. Cons Sometimes the billing can be a little confusing. I'd like to see the DID search improved so that I could find a phone number based on what the alpha spells out verses having to search through each city to see if the number is available. Review Source DF Derek F. Owner Information Technology and Services Used the software for: 2+ years ### "Great SIP Trunk Provider For Small Business" June 17, 2019 4.0 Pros Easy to use dashboard, instant provisioning makes setup easy. Their support is great to work with and super helpful. Been working with them for 3 years now for various customers and customers love the service and the price. Cons There aren't many complaints. The service works great and their failover works amazing so there is never downtime for the customer. Every now and then there is some minor audio quality issues, but it's gotten better over the years. Review Source BH Brian H. President Information Technology and Services Used the software for: 6-12 months ### "Great service and support, billing still needs work" June 3, 2019 4.0 Siptrunk enables us to resell a hosted voip solution and keep track on the financials for each customer. Pros Very reliable service. Very easy to setup with FreePBX/PBXact. Customer support was great both during initial setup and then setup for our customers. Website for setup is great and very straightforward. Cons Billing. The requirement to have a credit card on file for overages. Not being able to provide our customer with a detailed invoice on overages. Also not being able to pay on net terms is a big drawback. Alternatives considered [BroadVoice Cloud PBX](https://www.capterra.com/p/146949/Cloud-PBX/) Reason for choosing SIPTRUNK.com Better pricing model. Way better service and support. Review Source RC Ryan C. VP of Operations Information Technology and Services Used the software for: 2+ years ### "Good Product - Support lacks" September 3, 2020 1.0 As years have gone by the support received from the support organization has gone down hill. In order to try and save a client of ours that uses their service they wouldn't take a fifteen minute phone call with the client. Pros The web interface to provision and setup a customers account is awesome. Cons The customer service and support on the product is horrible. You are now told when you call in that phone calls are last priority for them. Then when you email you get horrible support. Review Source MS Michael S. Lead technical support Information Technology and Services Used the software for: 2+ years ### "Great solution / Great support" June 3, 2019 5.0 Fast response time on support, sales associates were good to work with. We have had sites both big and small and Will was able to work with the customers individual needs. Very little if any down time ever. Pros The support staff is amazing, we have implemented many software and hardware solutions using SipTrunk and their staff was able to explain all error messages within a timely manner. Cons None, all of the issues are on the phone solution, or the firewall settings Review Source MW Matt W. Sr. Telecom Engineer Information Services Used the software for: 2+ years ### "SIPtrunk highly recommended" June 3, 2019 5.0 Pros SIP trunk.com is very easy to setup and the tech support is top notch. Not only are any issues reviewed and resolved very quickly but the support staff is willing to assist and troubleshoot issues at the drop of a hat. Cons I would have to say there really is nothing we don't like about SIPtrunk.com, the software and the staff. They realize that phones are our life blood and treat us as such, from day 1 to 101. Review Source DS Devin S. CTO Telecommunications Used the software for: 2+ years ### "Good people easy to use website" November 20, 2018 5.0 I have had a overall great experience with siptrunks. The people have worked with me to grow my sip trunking with them. The website is easy to use and helps me get done with what I need in fast and timely way. I imagine i will be working with them for the foreseeable future. Pros I like the ease of porting. I like the way billing is done. I like the ease of making changes to Cname, call forwarding, and e911 Cons I do not like like the way number i own are listed. I have 100s of numbers i wish there was a better system for finding them. I wish siptrunks supported t38. When there is a problem I wish they had voice line to call and talk to someone. Review Source JF Jason F. IT Information Technology and Services Used the software for: 2+ years ### "Value, Performance, and always available" June 3, 2019 5.0 Siptrunk has provided great services with no issue at a great value. Pros Siptrunk provides great VoIP service and has never been down or unavailable since it's been put into production. If I have questions, their support group is quick and knowledgeable. I've referred friends and clients to them as well, and they haven't had any issues either. Cons None. It works without issue, and that's the most important. Review Source VR Verified Reviewer HR Manager Insurance Used the software for: 6-12 months ### "Affordable pricing software" January 11, 2019 5.0 Pros The SIP trunking software is an easy to use software that our entire team uses for communications. The ease of setup, management and pricing makes this a must have for business teams. We highly recommend SIP Trunking. Cons We love everything so far! Cannot vision us going back to previous high cost provider. Review Source Bailey K. Consultant Management Consulting Used the software for: 2+ years ### "Great Provider with Great Support" June 10, 2019 5.0 I have been using SIPTRUNK for over 2 years now and it has been a great provider for my VoIP services as well as those for my clients. Pros Their software is easy to use. It has white labelling for my company information being sent to clients. They have a solid knowledge base to support setup and usage. Cons I do wish the text messaging service could integrate with 3cx but I also understand why it can't. Review Source DV Dustin V. President Computer & Network Security Used the software for: 2+ years ### "SipTrunking" August 30, 2018 4.0 Easy to tie offices together and to quickly setup hosts for services and make changes to the plans. Pros It works and is pretty painless to setup. Years of quality service and no downtime. Cons Other SIP providers can get fax to work, not this one. Lag on DNS queries, alternate servers in other locations would be nice so that we could streamline the route. Review Source AB Adam B. Technician Telecommunications Used the software for: 2+ years ### "Great features and accessibility at a competitive price" June 25, 2019 5.0 Pros Self administration is easy to use with immediate changes Cons There's nothing to not like about siptrunk.com. Review Source Similar Products Featured