Who Uses This Software?

Conferences, concerts, theatres, festivals, sports events.


Average Ratings

21 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.40/one-time
    See pricing details
  • Pricing Details
    Our fee is 3.5% of ticket sales, this includes all payment processing fees.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Fienta
  • fienta.com
  • Founded 2014
  • Estonia

About Fienta

Fienta sells your events online while leaving you in total control of the process. Keeping fees low and your customers information accessible, it lets you set up your events quickly and easily. You always know your customers, get your buyer data, and with our analytics tools, you can optimise as you go. Slick and quickand you only pay if you make money.


Fienta Features

  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback
  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Fienta Reviews Recently Reviewed!


Capterra loader

Greatest ticketing platform

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's super easy to use, works perfectly, and the customer support is amazing. Price is really low for the great service you get.

Cons: There are some more features needed to be installed, however the improvement Fienta makes is amazing. You can see them growing and making their best to become better every year.

Overall: Fienta saved our event. We needed additional features to have attendees' registration and no other ticketing platform supported us, but Fienta did everything to help us. They've added additional features, customised registration page, answered every question and took care of everything. You can really trust Fienta. We're using it for 2nd year and it's a completely flawless experience.

Vendor Response

by Fienta on January 23, 2019

Dear Ida, thank you for being with us and for all the feature requests which has helped us to grow in right direction!

Capterra loader

Really easy ticketing tool

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use tool that takes care of all my needs when selling conference tickets. The team is super responsive and everything just works or will work shortly after you let the team know what you need. They even work with your clients when the client needs help. Payment options are all there.

Cons: I don't like that the software is so easy to use. Leaves me with the feeling that I'm not working at all. No stress no nothing. Like a vacation and the money keeps pouring in.

Overall: We sold our conference tickets through an Woocommerce solution. This left me with a lot of manual work. I had problems with VAT, online payments, and invoice payments. Our event has around 200 participants and I spent 70 hours on ticketing. Now, with Fienta, it's less than a third of that. We continue to use Fienta for all our events.

Vendor Response

by Fienta on January 23, 2019

Dear Priit, thank you for the review! We'll do our best to keep the bar hight and come up with some exciting new features soon.

Putting the power of ticketing an event into the promoters hands

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: That we can setup the event when we want and with a variety of ticket options, discount codes and all with specific date validity options. We can easily check tickets at the event and no-one has to print out a single thing.

Cons: Would have liked this software to have been around a long time ago!

Overall: Fienta have enabled us to take control of how and when we ticket. And to be able to see varied and detailed reports. Customer service has been quick and easy. Lots of thumbs up.

Vendor Response

by Fienta on January 23, 2019

Hello Dan, thank you for all the nice words and for taking the time to write us the review!

Great service with great people

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Attitude. People of fienta were always there to help. I would call that extremely helpful. Those guys are ready to stand for you, as you are in their team. And it's charming.

Cons: Everything works fine, but there are still some gaps, which marketers would like to see: tracking pixels, extended discount systems, affiliate systems etc. However for the general usage its just perfect.

Overall: 10 out of 10

Vendor Response

by Fienta on January 23, 2019

Dear Ruslan, thank you for all the kind words and for the review! We will definitely try to implement the features you mentioned.

Capterra loader

Best ticketing solution!

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use, customer support, functionality and features, great reports, different payment methods and best price. Overall the complete ticketing solution for different kind of events. I would strongly recommend!

Cons: Always possibility to add few more elements and features.

Overall: We were looking a ticketing solution for our events. It was necessary that it would be easy to use for customers and admins. You can set up everything by yourself, you have great overview of the event (different reports) and you can check all the tickets at the gate with Fienta app. Additionally I would like to brought out the costumer support, which has been really helpful for setting up event most complicated events and ticketing solutions. Response time is great!

Vendor Response

by Fienta on January 23, 2019

Dear Raul, thank you for the review!

Kinoteater

Jan 04, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - easy to use

- information can be changed quickly

- i have full overview of who are my customers

- i can easily track sales

Cons: - i can't create several shows of the same event

- i can't sell tickets with a seating plan

- i can't cancel sold tickets or change them between events

- discount codes don't copy along when i copy events

- would be nice if the check box to use e-mails when people buy tickets is always present

Overall: Everything's fast, correct and developing in the right direction. It's been a great financially and marketing-wise.

Vendor Response

by Fienta on January 23, 2019

Hello Paul, thank you for the review! Your feedback is really valuable. Some of this, like cancelling tickets and making refunds, we already implemented. Others are added to our product log and we will let you know once any feature you mentioned is ready for use.

Brilliant choice!

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I used Fienta for Tech Conference event and the most impressive were full DIY approach, flexibility and remarkable easiness.

Cons: I actually can't remember anything specific atm.

Overall: Setting up my event was a total breeze. I saved time and did not even had to ask anything from customer support, simple and easy experience. Having an option to offer automatic invoice to my attendees was also a nice surprise bonus.

Vendor Response

by Fienta on January 23, 2019

Thank you for taking time to write this!

Modern platform for ticket sales

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Online admin interface is very easy to understand, while including almost everything our organization needed. We could add new events, ticket types and discount codes right after registering. Ticket sales include analytics about the customers.

Adding inline ticket sales to our website took less than 15 minutes with the help of customer support. We ran into some bugs at the start, but Fienta was very easy to reach and managed to fix the issues in just a few hours.

Cons: No support for seating charts and multiple-use tickets (e.g season passes).

Ticket checkin app is bare-bones

Vendor Response

by Fienta on January 23, 2019

Hi, thank you for the feedback and review! Seating charts and multiple-use tickets are something we definitely plan to implement. Regarding the scanner/check-in app, we just released a new version. Please let us know if it misses a feature you are looking for.

A very convenient alternative to other bigger ticket sale portals in Estonia

Jan 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like how easy it is to use the system and to modify it to one's needs. You don't have to use all of the possibilities but they're there for you. Also, I've needed help with a technical thing just once and I got it very fast and accurate.

Cons: I like the software. I'm just hoping it gets more and more popular soon so that it starts to work as a marketing platform a bit by itself as well.

Vendor Response

by Fienta on January 23, 2019

Dear Rahel, thank you for the review!

Very happy

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is really easy to use and good value for money. Also, I like that you can link it with your website so that the customers can purchase tickets right there.

Cons: I wish there was a "basket" function so that you could buy multiple tickets at once by adding them to your basket first.

Vendor Response

by Fienta on February 05, 2019

Thank you for the feedback and feature request!

Excellent Service, Easy Interface

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Setting up the event and relatively complex ticketing was very easy, it took less than 15 minutes once we knew exactly how we wanted things to work

Cons: I don't think there was anything that stuck out, we found a solution to all our questions.

Overall: We are a small not for profit club, Fienta is ideal for managing payments for our events. The service was especially notable, friendly, very fast, and simply outstanding, can't say enough good things about that.

Vendor Response

by Fienta on February 04, 2019

Thank you for the review!

Capterra loader

The review

Jan 22, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's so simple that even our economics girls didn't have troubles using the program. At the same time, Fienta can offer all the necessary features and top level customer support.

Cons: As it has all the necessary features, there's still much to improve on design and new features.

Overall: We wanted a simple ticket selling platform with few special requests and got more than needed. Amazing.

Vendor Response

by Fienta on January 23, 2019

Dear Johann, thank you for the review!

Capterra loader

Simple and efficient option for selling tickets to the events

Jan 04, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Excellent and very responsive client service, rather low fees.

Cons: Some options are difficult to find from the menu, but it's not a major nag.

Vendor Response

by Fienta on January 23, 2019

Hello Kristjan, thank you for the review and feedback! We do plan to change the menus and navigation a bit to make it more clear of which settings and reports are global to your account and which apply to a specific event.

Nice and Easy

Jan 22, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I built my registration form in no time and then the event info and... nothing else. Just publish! And the support is immediate.

Cons: Up to now no problems with Fienta. A bit limited in customization, but it doesn't bother at all

Overall: Enjoying the app!

Vendor Response

by Fienta on January 23, 2019

Hello Roberto, thank you for the review!

Great platform

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very flexible system. And if you feel, something is missing, it is always possible to contact the developers and ask for new features

Cons: It's all good and easy! Have not seen a problem

Overall: Selling festival tickets, also combining the festival pass with single concert ticket sells for audience measure

Vendor Response

by Fienta on February 08, 2019

Thank you for the review!

Review for Fienta

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: UI, easy to use, analytics, features, customer support, special solutions

Cons: The pricing could be always better, otherwise all is good

Overall: Online ticket sales before and during an event (it is a good alternative to card terminals)

Vendor Response

by Fienta on January 23, 2019

Hello Silver, thank you for the feedback!

Very practical

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I find that is really practical and I easy to use the platform

Cons: I would add more possibilities of payment for the clients, like paypal

Vendor Response

by Fienta on January 23, 2019

Hello Samuel, thank you for the review!
New payment methods is definetly something we plan to add this year.

Fienta

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use both for us and to our clients.

Cons: Haven´t had any problems, all seems easily understandable. Till now at least :)

Vendor Response

by Fienta on January 23, 2019

Hello Helene, thank you for taking time to review us!

Great overall experience

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This was my first time using any ticketing software but everything was really clear and easy to use.

Cons: Had to confirm our bank account via bank transfer. Their customer support explained it was necessary to avoid scam and protect my account. Don't know if it's a standard procedure with this kind of systems.

Overall: Overall we were happy with the system, our buyers did not have any questions, tickets were received and we got our payment on time. Thumbs up!

Vendor Response

by Fienta on October 11, 2018

Thank you for the review!

Capterra loader

Quick setup, easy to use.

Jan 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Continuous scan makes it easy to deal with a massive audience.

Cons: The app could have support to send information to ticket holders (via. Email or sms).

Overall: Fienta makes organizing our events much easier and has made the experience more streamlined. Integrating it to our website was quick, easy and onboarding customers is much more convenient.

Vendor Response

by Fienta on January 23, 2019

Hello Lauri, thank you for the review!

Review

Nov 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use and it saved a lot of time for me. Different pricing options and possibility to use discount codes. Event page looks very professional.

Cons: I don't have anything in my mind what should be different.

Vendor Response

by Fienta on January 05, 2019

Thank you for taking the time to review us!