# Intranet Connections Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Intranet Connections the right Intranet solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/17115/IC-Thrive/reviews --- Intranet Connections 4.5 (55) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Intranet Connections Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews SH Shannon H Training Manager, CCUFCBanking, 51 - 200 employeesUsed the software for: More than 2 years. “I was able to find a part of the system that was helpful for each of the areas that we were looking to improve, including employee recognition, knowledge management, and internal communications.“ July 18, 2023 PP Perry P IT Lead Support AnalystInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “We also have an issue whereby we have all of our users on Azure active directory. When they try to login, they are prompted for the wrong credentials using edge.“ June 8, 2023 SH Shannon H Training Manager, CCUFCBanking, 51 - 200 employeesUsed the software for: More than 2 years. “They offered an intranet optimization program a couple years ago that was so beneficial for us to learn the best ways to optimize the service and get it updated to match the times.“ July 18, 2023 PP Perry P IT Lead Support AnalystInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “There is an authentication compatibility issues with edge users using azure AD authentication with their windows accounts.“ June 8, 2023 SH Shannon H Training Manager, CCUFCBanking, 51 - 200 employeesUsed the software for: More than 2 years. “This allowed us to really dig into employee engagement and recognition opportunities to enrich the culture of our organization.“ July 18, 2023 DS David S Director of Information TechnologyFood & Beverages, 201 - 500 employeesUsed the software for: More than 2 years. “Our biggest concern is an increasingly low employee engagement each year.“ May 30, 2023 Natasha P Internal Communications CoordinatorLeisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: 1-2 years. “Very robust software capable of keeping our business on track and helps to cut down on email comms.“ May 23, 2023 KH Katherine H EVP, WebMedia Production, 51 - 200 employeesUsed the software for: More than 2 years. “It's also easy for things to get out of date or hidden.“ May 23, 2023 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeremy E. Senior System Administrator Used the software for: Less than 6 months ### "Great customer support and very easy to use." March 27, 2018 5.0 Active Directory synchronization. Pros The system integration and the upgrade/patching process is very user friendly and is one of the most appealing parts to IntranetConnections. The support is top notch. Not only did they respond and follow up in a timely manner, they changed their schedule to ensure that we had support and stayed until our particular issue was resolved. I would like to thank one of the rep as he was extremely professional and knowledgeable. Cons I really haven't run into anything that I like the least so I don't feel that I can objectively state anything here. Review Source PP Perry P. IT Lead Support Analyst Information Technology and Services Used the software for: 2+ years ### "Intranet connections to organize your company" June 8, 2023 5.0 The biggest thing I can say is that you can have non-technical people update your intranet. that is impactful. It requires small training, but it is not hard. Being able to do this quickly and easily allows more critical resources to be available for other things and allows you to effectively manage it be opening it to even entry-level positions. Pros The best part of intranet is the navigation and use of screen real estate. Its no busy and its not empty. Its not too simple or overcomplicated. This allows for new people to join and understand it while at the same time empowering advanced users to really engage with the product. These same properties apply to intranet connections other areas and modules like document libraries, activity updates, adding webpages and customizing them. Cons employee directory searching is hard because it refreshes when you are typing. We also have an issue whereby we have all of our users on Azure active directory. When they try to login, they are prompted for the wrong credentials using edge. There is an authentication compatibility issues with edge users using azure AD authentication with their windows accounts. We have gotten around this by standardizing on chrome. Review Source KO Kenneth O. MIS Support Hospitality Used the software for: 2+ years ### "Why did we get this" May 23, 2023 3.0 The people are responsive and attentive. Pros Not much as a platform. I think we would have been better off building a web page that people could access and putting our resources there. Cons It is supposed to be a communications tool to employees. Does not work in our environment and we should not have purchased or committed Review Source AG Aiden G. Systems Developer Financial Services Used the software for: 1-2 years ### "Intranet Connections @ Topside" August 30, 2023 5.0 My experience with the individuals at Intranet Connections has always been positive. They are always cheery and very informed. I have had the pleasure of speaking with the \[sensitive content hidden\], on multiple occasions, and you can tell that he genuinely cares for the product and is informed on some of the most technical details that I would normally assume only backend technicians would feel confident outlining. The representatives I have worked with have also been great and have clearly communicated concerns/bugs to the relevant department. They keep us informed on updates, changes, etc. without us having to reach out first, which is always appreciated. Pros My favorite thing about IC Thrive is the timely and communicative support we receive on a consistent basis. Any issue is promptly assigned and worked by a tech, with resolutions typically taking less than a week to be implemented.Another great point is that they do take into consideration user suggestions; many ideas or systems that we have suggested or implemented into our own environment have been adopted into the IC workflow and/or scheduled for future updates. You can tell that they truly do care for their userbase and are always looking for ways to improve their own systems. Cons \[My thoughts/review do not represent the entirety of the Organization\]I have had some difficulty in figuring out where to find certain settings/features. Some of the layouts and workflows are quite involved, and while the knowledge base is very helpful, you'll always find something unique that you are attempting that is not outlined. Support is quick to help, but some of the systems are not as intuitive as they could be, in my opinion (the layout of settings, for example.)I will mention that a lot of the critiques I have voiced to the team have been implemented into future patches/updates, which I have previewed. So, while they may not be as intuitive as possible now, I do not expect this to be the case long-term. Review Source SH Shannon H. Training Manager, CCUFC Banking Used the software for: 2+ years ### "Great platform for employee recognition and engagement as well as knowledge mangement" July 18, 2023 5.0 Overall, I have enjoyed working with this company. Their customer service team has always been helpful and ready to help when needed. They offered an intranet optimization program a couple years ago that was so beneficial for us to learn the best ways to optimize the service and get it updated to match the times. This allowed us to really dig into employee engagement and recognition opportunities to enrich the culture of our organization. We have been able to connect individuals and create an environment where information can be shared and tracked, people can be recognized for their achievements while cutting down on emails, and staff can stay informed on upcoming events, news, and changes. Pros The customizability of the platform is great. I was able to find a part of the system that was helpful for each of the areas that we were looking to improve, including employee recognition, knowledge management, and internal communications. The features provided are very user friendly and have helped us connect people and departments internally that previously lacked a platform for communication. Cons There is a strong learning curve as you might have with any new platform. With more customizability, comes more things to understand about posting new content. Recently, we have also had some difficulty getting our systems to update with theirs. The customer service has been great over the past couple of years, however, with some turnover in their company recently, we have been passed to new individuals and are now having a hard time moving forward with updates. Review Source DS David S. Director of Information Technology Food & Beverages Used the software for: 2+ years ### "Team Cone - Seven Years with Intranet Connections" May 30, 2023 5.0 We have used IC for seven years and enjoy the site we created and the customer service is also helpful when needed. Pros Creating forms and customizable approval process has worked great. We utilize booking meeting rooms and our corporate condo with a calendar and approval hierarchy for tracking and history. We also use forms and created an online order apparel page for uniforms, company logo hats and shirts etc. Cons Our biggest concern is an increasingly low employee engagement each year. This is due to the majority of our company being on the road all day and only utilizing mobile devices. It's difficult to VPN into the server and view the site. More customization with the look and feel would be desired. It would be nice to integrate the calendar booking options with our O365 calendars. Reason for choosing Intranet Connections Ease of use and time. We purchase the product and trained users all within 30 -60 days. Review Source CB Coby B. Director of Technology Service Hospital & Health Care Used the software for: 2+ years ### "Easy to deploy and manage Intranet" June 2, 2023 5.0 We have loved it and it's a great product. Pros It's easy to setup. Non-technical teams can manage pages and sites. Easy to use and display content for all users. Cons I wish there was a better sync with active directory attributes. Review Source AC Aaron C. IT Specialist Information Technology and Services Used the software for: 2+ years ### " Intranet Connections is an extremely flexible choice for building your intranet." December 11, 2018 5.0 Overall, it's been a positive experience. For the most part, it can be as simple or as complicated as you want it to be. And if you're willing to put in the work, you can get a system that looks great and is flexible enough to do almost anything that you could ask for from an intranet solution. Coupled with the excellent support, it's a solid choice for an intranet solution. Pros The Intranet Connections platform provides myriad choices for building your organization's intranet. There are many, many tools at your disposal, and users are empowered to customize their pages to their hearts' content. The support has been excellent. Their support team is willing to go to great lengths to help you troubleshoot, set up testing environments, and walk you through upgrades. You will defintely get out of the software what you put into it. If you spend the time to learn its ins and outs, you can make it do almost anything. Cons The flexibility sometimes comes at the cost of simplicity. Getting up to speed can be a fair investment in time. As with any complicated piece of software, there are the occasional strange bugs. We've also found that it helps a lot to have some definite lines of ownership within your organization to keep things updated and consistent. If the project is completely bottom-up, many aspects of content maintenance can fall behind. That's true of any content management solution, though, so it's not a point against Intranet Connections so much as a good caveat to keep in mind when shopping for these types of solutions. Review Source CL Curtis L. IT Department Project Manager Banking Used the software for: 2+ years ### "A great tool for engaging staff" February 24, 2023 5.0 Intranet Connections has been very hands on, both during implementation, and during our continuing relationship. They are always checking in to provide updates on any new features, working with us to increase engagement, and offering suggestions for making our Intranet more attractive to staff. Pros Designing our intranet site was incredibly easy to accomplish, and now that it's built, it's become a great tool for communicating with staff. Cons The Site Designer (branding) could use a bit of a spruce up; it can be a little clunky/difficult to use. We did get it to look how we wanted, it just took a little bit to navigate. However, this does only affect colors/fonts/etc, not any actual content. Review Source Response from Intranet Connections March 7, 2023 Thank you so much for your review, Curtis! We love working with you and your team, and are happy to offer you continued support whenever you need it. In the meantime, we'll pass along your feedback to our product team -- stay tuned for improvements coming soon! Mário P. manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy to use and implement Corporate Intranet" February 22, 2019 4.0 Having a corporate intranet. Reduce the email communication Pros Easy to configure, easy to manage, easy to use and intuitive, great support team, lots of documentation and ideas to get the implementation right. Integration with AD. Cons Interface could be more modern, could have more objects to build the apps. Review Source TM Tim M. VP Marketing/eCommerce Banking Used the software for: 2+ years ### "Great Intranet Value" September 8, 2020 5.0 Very good experience from date of first working with IC 8+ years ago to the present time. Pros Company responsiveness to business needs and system's ability to meet our intranet requirements. Cons Needs a better way to test updates before applying to production environment. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Intranet Connections IC completely met our needs for significantly smaller investment. Review Source CK Christine K. Marketing and Communications Assistant Financial Services Used the software for: 2+ years ### "We have been using Intranet Connections for 10 years and have been extremely pleased with the produ" June 19, 2018 5.0 Intranet Connections is a user friendly software solution for Intranets. The software provides many tools to keep staff informed, to house documents and much more. Pros We like the ease of use of Intranet Connections. We have kept the management of the Intranet to one person, but know that it could be managed by many people. By keeping it with one person, we keep a consistent voice on the Intranet. Postings are posted in a consistent manner so that staff can quickly look at the news feed and pick up on what is relevant to their positions. We have so many different options on how we post information. How we present information is endless. Cons Right now my biggest con is with the Photo Gallery and not being able to have pictures advertised as in the news feed right away. And if you go back into the picture on it is posted and edit it so that it can be advertise, it will show as Updated and not New. Review Source SF Sheila F. Senior Internal Communications Specialist Used the software for: 1-2 years ### "Overall I find the Intranet Connections software to be an effective intranet platform." June 19, 2018 4.0 Pros I like how easy it is to train other users on the platform since they often associate the design with folders on their computer so learn it quickly (rather than, for example, a WordPress site which can sometimes seem intimidating to learn). Cons I often come across really simple design flaws in certain applications or tools that could be easily addressed. For example, when setting up an event in the Training & Events Calendar, you can't set a time zone. When someone exports the ICS file to their Outlook, it puts the event in their calendar without "translating it" to their time zone.. so if the meeting is at 3pm ET but the registrant is in the Pacific Time zone, it puts it in their calendar for 3pm PT. I've flag this and other small flaws with the support team - they just say they'll put it on the consideration list for their next sprint but I never hear anything again and, so far, my suggestions have not been implemented. Review Source CR Craig R. CIO Banking Used the software for: 2+ years ### "Solid Intranet solution" September 21, 2020 5.0 Pros Easy to install and host (we chose on-prem, but can also be cloud), content maintenance is not complicated and can be done without IT skills. Workflow functionality is good as well. Cons I would have liked an option to pay for professional services to help get some apps up and running quick, but we were told that wasn't an option at the time. I didn't want to have IT staff learn and support another product- just the enduser (Marketing) to be able to manage content. Review Source EC Eric C. Network Admin Non-Profit Organization Management Used the software for: 2+ years ### "Intranet Migrate" January 26, 2021 5.0 Pros the software is easy to install and step by step with the technician help Cons it not easy for novice user to migrate because it involve so many pierce of software in order to get it up and running Review Source Response from Intranet Connections February 4, 2021 Thanks for your review, Eric! We recognize that the migration process can be complex, but our support team is available to help if you ever run into issues. You can open a support ticket here: https://support.icthrive.com/ MC Michael C. Network Administrator Retail Used the software for: 2+ years ### "LifeLine Product" March 23, 2021 5.0 Pros Centralized communication and information distribution, customizable platform. The integration process was simple and easy, outstanding product support. Cons I don't feel any feature are missing, overall the product is easy to use and was not difficult to integrate. Review Source Response from Intranet Connections March 25, 2021 Thank you so much for your review, Michael! We appreciate your feedback very much. KS Kathe S. HR Director Used the software for: 2+ years ### "Implemented a intranet site that was very helpful." June 19, 2018 4.0 Pros It was easy to use and to set up. Users were able to learn the system easily. It allowed us to go somewhat paperless without having to spend a great deal of money. Cons It did not integrate with other software we were using. It did not have e-signature on it. The hierarchy in the system was clunky. When people changed positions it was a lot of manual work. Review Source TG Terri G. Computer Programmer Analyst Hospital & Health Care Used the software for: 2+ years ### "Love this product" September 24, 2018 5.0 Pros I love the support from the team - the software is #1, very easy to use. Cons The inability to do more with the AD sync Review Source Bronwyn F. Marketing + Public Relations Strategist Financial Services Used the software for: 1-2 years ### "Amazing support and great adaptability " June 22, 2018 5.0 Pros I love that as a 'non-tech' person, I was able to rebrand our intranet with the help of our graphic designer (she has a great eye for what colours to use). I had to reference support blogs a few times, but there wasn't anything I didn't feel comfortable doing. I also really like the support that is available. They get back to you very fast and help work issues out. And honestly, most of my issues were that I wanted to something different, not that an issue with the software. We were able to successfully rebrand our intranet. I like the ability to create different applications and that you can be pretty creative if you put your mind to it. We created a "shout out" app and didn't need to do anything special. It was as simple as adding certain fields to an app and adjusting the layout. Once you start to use the software a bit more, you realize most of the applications are the same base. Cons Although the simplicity is great, when it comes to the theme design, there are some items connected together that I wish weren't for example, if you change a colour of a title it could also change the colour in the mega menu. My designer also wanted more ability to change icons around, without having to do that for coding. A little more ability to customize would be nice. The theme editor was also confusing at first and I had to some trial and error to figure out what items were affected. The other annoying thing is that if you want to move files from one app to another or into a new site, you have to download everything and re-upload. I found the multi-upload feature hard to use too, so I ended up adding most files one by one. Moving 200 + files that way is very time-consuming, although worth it in the end! Review Source SC Sarah C. Websites & Systems Manager Entertainment Used the software for: 2+ years ### "Excellent features and functionality" May 23, 2023 4.0 The service is excellent and a really good third party to work with Pros I feel this product is an overall package. You can invest in intranets that don't offer the same wide range of functionality that intranet connections does. The benefits of this platform and the things you can achieve with it are extensive. The forms with the logic and workflows are excellent Cons The calendars could do with being more user friendly with regards to being able to customise field names and a better a GUI. We'd really like to use these for car bookings and holiday bookings where each day needs to be approved individually before updating one of your forms. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Intranet Connections The functionality versus the price was clearly the best by far Review Source Kaylee L. Marketing Manager Accounting Used the software for: 2+ years ### "A Clear Path Forward" November 12, 2020 5.0 From start to finish, the whole team at IC Thrive has been amazing to work with - special shout outs go to \[SENSITIVE CONTENT HIDDEN\] for their support and guidance throughout this entire process! Without the IC Thrive team charting us a path forward, we definitely would not be where we are today. Pros I really liked the pre-made widgets and apps that make it easy to add content to your Intranet. IC Thrive also does a great job at coming out with new and innovative solutions to help solve issues that organizations are facing. Cons It's difficult to use and learn upfront and requires a significant amount of time to understand and be comfortable using. Once you learn how the technology works, it's quite simple and easy to customize. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Jostle](https://www.capterra.com/p/130784/Jostle/) Reason for choosing Intranet Connections The people and the cost of the product. Review Source Response from Intranet Connections November 30, 2020 Thank you very much for your review, Kaylee. We are always looking for ways to improve and we will take your comments into consideration. And don't hesitate to message us if you need any help with your intranet. Our team will always be here for you! Kind regards, VR Verified Reviewer Internal Communications Coordinator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Intranet Connections Usage" May 23, 2023 4.0 This has become our Source of Truth and is slowly being adopted by more and more departments Pros Very robust software capable of keeping our business on track and helps to cut down on email comms. Cons Slow to release promised features and functions Review Source Trent S. Junior System Administrator Hospital & Health Care Used the software for: 2+ years ### "User Friendly & Easy Tools to Build an Intranet Site!" September 21, 2018 5.0 Having the support of Intranet Connections has been such a pleasure. Whenever a ticket is submitted, someone responds very quickly, at most by end of day. The team has been very supportive and even developed specific patches that fixed issues limited to our environment. Couldn't ask for better support :) Pros Utilizing widgets to bring important information to the front and center for users has been the best part of the IC software. It brings a modern homepage for our users to visit and makes it easy to view. A key feature in conjunction with this is the Stats feature, which shows us that our users are reading the new content rotated. Also, the mega menu has helped us a ton in getting users to the right link, easier. Cons It can vary between internet browsers how the site reacts. I know that this is not on the software, as browsers continuously update and break sites regularly. But it's hard to recommend Internet Explorer to everyone for a consistent Intranet experience, while IE is a terrible browser in general. I'd also like to request new widgets or tools that can really bring content to the front like a newspage. Something that can capture the user's attention and show new content has been released. Those type of tools can really help generate buzz and get more users involved. Review Source TGS Tonya Gail S. Chief Marketing Officer Banking Used the software for: 2+ years ### "Packed with Value" July 20, 2023 5.0 Pros I love the variety of options available with Intranet Connections for our business. It's been a game-changer for us. Their compliance features ensure we meet regulatory requirements and maintain data security. The platform is intuitive for our employees, and we use it constantly. And Intranet Connections service is impeccable! Cons We chose to host Intranet Connections on our own server. If I were to do it again, we'd choose to host it in the cloud. This way, Intranet Connections handles all updates and can trouble shoot easier if there is a question. Review Source VR Verified Reviewer QA TESTER Information Technology and Services Used the software for: 2+ years ### "Intranet Connectiosn Review" August 11, 2022 5.0 Excellent experience, high recomended Pros How easy and friendly is this tool to use Cons It's not possible tu run some APIS in this tool Review Source Response from Intranet Connections August 16, 2022 Thank you very much for your review! We appreciate you taking the time and will share your suggestion about APIs with our product team. Similar Products Featured ## Related categories [Intranet](https://www.capterra.com/intranet-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Portal](https://www.capterra.com/portal-software/)