Average Ratings

4097 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • PayPal
  • www.paypal.com
  • United States

About PayPal Here App

Process mobile payments through chip or mobile card readers with credit card processing system for smartphones and tablets.


PayPal Here App Features

  • Cash Transactions
  • Contactless NFC
  • Electronic Receipts
  • Electronic Signature
  • Mobile Card Reader
  • PCI Compliance

PayPal Here App Reviews Recently Reviewed!


"You've got cash!"

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We chose PayPal because it has a history and a reputation. Although there are plenty of others out there, we felt most secure in a company with its reputation. It was a little tricky to set up because of financial security concerns, but we received the help we needed and it didn't take too long. PayPal has lots of options but we only use some basic ones: we use it on our website to allow people to pay for their retreat and program registrations. It interfaces nicely with Retreat Booking Guru which we began using at the same time. We have a choice between doing a daily "sweep" of our funds into our bank account, or doing it manually ourselves. To date we do it manually. I'm in charge of this, and at the same time I do a money transfer, I print out a PayPal report for our bookkeeper so that she knows what's happening. She of course sees our bank statements, but my reports help her make sense of them. Because we are a nonprofit, we get a lower rate than a commercial enterprise would. The monthly rate we pay in addition is a fair one, we think, and there is no charge for transferring funds to our bank. We like PayPal; it seems to work very well and it is a big help to us.

Cons: I'm not impressed with the reports generated by PayPal. I have a choice of downloading a report they generate, which doesn't have all the information I'd like, or simply printing what shows on the Activity page. When I do that, the column headings are shifted so they aren't over the right columns. But at least I get the info I want and in a font large enough to read. In the overall picture, this is something I can live with.

Overall: We have not had any problems so far, and I believe that our income has increased due to allowing people to register and pay online. We haven't made a detailed analysis of that yet, but it seems that way. PayPal is easy for us to use and easy for people who want to pay online to use too. Overall, it gets a high grade from us.

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Good for buyers, not much for sellers.

Mar 06, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Get paid instantly, manage your money, send invoices to your customers and clients, pay using those funds on all the online stores that accept PayPal.

With all the different options for sourcing funds, it is easy to jump from your credit card to your checking account if you desire to do so.

Their app works fast, it is reliable and allows me opening it anywhere to check my balance and even get alerts when an invoice has been sent or paid.

As a buyer, it is probably my first choice whenever I make online purchases, for safety, because I don't really like writing down my credit card details on every single store I shop at, and because it is faster, saves me time from introducing numbers and codes as everything is recorded and verified already.

Cons: As a seller, this can be tricky, specially when selling items on Ebay.

In fact, PayPal is what keeps me from selling anything there.

If you are unlucky enough to sell your collectibles, antiques or your hard work to a smart guy, they will report the item as "not as pictured", "not as expected" or any other excuses they might find creative and PayPal will ALWAYS be on their side.

I have lost a few thousand dollars thanks to PayPal and their policies and these buyers with no morals.

They are not forced to return the item, money will be returned no matter what you say, even shipping charges, and you can say whatever you want, PayPal just doesn't care about sellers AT ALL.

I can say without hesitation that PayPal has killed the hobby collector, the artisan and those small honest sellers that loved selling their products online, specially Ebay.

And this without even mentioning the "fake fakes" hunters. I tried to sell authentic Designer clothing and shoes and my items were literally stolen.

Buyer reports your item as a counterfeit and you will lose your money and the item.

They are only suggested to destroy it. Yes, right... like that is ever going to happen.

Overall: I will always recommend PayPal for online purchases. As an honest customer I like the easiness and security it offers.

As a seller? Never.

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Paypal Is a Robust Solution to Managing Your Money Online and Almost Everywhere

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PayPal opens the doors to securely managing money online quickly and easily. In many ways, this is a solution that's "set it and forget it" and it works great. For instance, adding a bank account or a credit card is a one-time process and once this is done, receiving and sending money is a breeze. One can even receive money without having first created an account. PayPal, being so omnipresent, is a wonderfully secure option to shop online on any well-known website and to receive money from family, friends or employers. Sharing a link to get paid a specific amount in any desired currency is a simple as using PayPal.Me, a nice additional feature available in the dashboard. This is a software that works equally well for personal and business use and one can upgrade their account without trouble. PayPal makes it easy to manage your money on their website by either using your available balance when buying online and also has options to transfer money from or to your bank accounts, which is a perfect bridge to the digital world. There even exists the possibility to fall back to paying with a credit card online when the PayPal balance is too low without needing to reveal the details of the credit card to the merchant.

Cons: I love this service, but I did have problems getting to validate mobile phones in foreign countries by not receiving SMS. For this reason, I had to skip the addition of my mobile phone to the account, meaning I cannot use it to recover access to my account if the need arises. I would also add that this is not an ideal service to be transferring money to your bank account on a regular basis as the fees do add up and for some reasons, this is sometimes flagged as a fraudulent behavior when the money is being transferred from one PayPal account to another before making the deposit to the bank account. In my experience, one gets much more benefits in limiting its use to online transactions.

Overall: My current PayPal account is active since 2008 and so I can confidently say that I know I have been able to rely on this service many times over the years. Their customer service kindly helped me once to set back my account to "Personal" after I had been playing with the settings and wanted to know more about their "Business" upgrade. Many times, PayPal has been my best bet in getting paid for remote freelancing gigs, knowing this is a reputable platform and having the ability to confirm the sender's identity. Because one can move money around and connect different accounts to PayPal, this flexibility has been useful a few times when buying online with insufficient funds in the PayPal account. Since it can withdraw automatically from your credit cards if you check that option, this provides a seamless integration with the rest of your digital life that's, again, secure and very useful.

Payment Software With A Ton of Features

Feb 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: PayPal offers integration so that I can accept payments from customers on my own website as well as on all of the platforms that I sell on. PayPal also offers a wide range of custom reports that helps me track sales and expenditures such as shipping costs and fees.

Cons: Calling PayPal's customer service often results in added frustration and a lack of results. PayPal often sides with buyers that claim there was an issue with their order, even when there is a lack of evidence to support the claim.

Overall: I use PayPal daily on our company's website, as well as three e-commerce platforms that we use (Bonanza, eBid and eBay). We offer additional payment options on our website and have discovered that PayPal appears to be the most trusted by our customers. PayPal offers a wide range of reports for tracking sales and expenditures. Because of the number of reports, I do not utilize them all. My favorite report is the monthly or quarterly financial summary because I can see what our revenue and expenses were and it is very user friendly. We print all of our shipping labels through PayPal and receive a commercial discount. I have tried other options for shipping but feel that PayPal is the most cost effective and user friendly. I also like the option of paying for my shipping costs out of my PayPal balance because it eliminates the step of transferring money to the bank and having to wait for it to get there. In addition to using PayPal for e-commerce, I do work as an independent contractor. Most of the companies I contract with use PayPal to pay their contractors. The financial summary on PayPal breaks down what money came from sales and what was sent as a distribution from a company I contracted for. PayPal integrates easily with my accounting software so that much of the bookkeeping and accounting work is hands off. I am able to pay vendors and platform fees directly from PayPal. PayPal offers more than one way to get my money. I can transfer it to the bank or a debit card.

It's probably not the best, but we're married at this point.

Feb 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use PayPal invoicing as a freelancer and mostly for one-off or two-part invoices. So, I can't speak to PayPal's recurring invoice feature. Here's what I like: Most importantly, the integration. PayPal feels like a bank, and to be able to make invoices and shipping labels from your "bank" is the most helpful thing. I don't have to transfer funds, I don't have to wait for them to deposit to my bank, it's all there and immediately usable. Also, the invoices are simple and straightforward, clients can pay by any means one would online, and there's a place for terms-conditions etc...I also like that I'm able to share a link or a PDF of the invoice with clients who just want an invoice for their records to then pay me through other means like cash/check/direct deposit.

Cons: First off, PayPal has awful customer service. If I had a higher volume of clients and therefore of issues, I feel like I'd use a different service. I had a client pay once and the money was taken from her bank, but it never got to me. We both tried contacting PayPal and got no response at all. It was even more insulting on my end given that I use PayPal as a business. Second - PayPal's fees when you invoice through them are a bit of a hassle and I know there's invoicing software out there that don't incur charges. This just means I have to take those fees into consideration when quoting clients, which make my prices seem a few dollars steeper than they are.

Third gripe: I've been trying to edit a part of my business info on the invoice header for ages and it won't allow me. It asks for me to upload my ID to verify, but then it won't process my ID. And of course, customer service is unresponsive. It's not the end of the world because I just hide that info from the header, but it is a minor frustration and inconvenience.

Overall: Overall, I can't give up PayPal because it is so integrated with everything else I do and have - shipping, balance, PayPal Credit, etc... But there are definitely some things that are lacking, especially if my business were bigger. I definitely recommend you consider options before going to PayPal and building a life with them, so to speak, but it is possible that for you, like me, they are the best - however flawed - option that exists.

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Best Way To Pay In This Century

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Paypal is such a trusted source from the website to their app. They are easy to setup, anyone with a bank account can do this in 10 minutes maximum. They keep all your information secure and encrypted. They have to be the best way to get paid online as well as send money anywhere in the world. I can send money in seconds to my bank account as well as my fiance when he is overseas. It is good in business format which I have gotten to use as well. I even get a credit card so I can use it like any other debit card out and about. They also have a option for paypal credit for people that have shown loyalty and have descent enough credit not perfect but income to pay back they give you the chance. They are better than any loan company and their interests are much lower as well. You can use paypal to sell things with or just friends and family. You can have anyone anywhere send you money with just a simple link to your account which makes things easier to take donations. They have tools to use like for your websites and such as well. The customer service is amazing. They are spot on and go out of their way to help you with whatever issue you have. They also are fast to fix a fraudulent company taking money from you. Had this happen in the past after I got off the phone with them it was back in my paypal and they took care of the rest. This is a company that has showed me they value their customers. Anyone who wants a company they can trust with their money Paypal is it.

Cons: If you plan to use with any adult nature with this company it is not allowed. If it is any adult themed so if you look for to use for the adult industry jobs then you might have to look elsewhere. This is the only con I have yet to find.

Overall: I have been using this software, website and app for over 10 years now if not longer. I have never had one issue with them that was not solved. I will never leave them as a valued customer.

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My goto place for transactions

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Everyone who has done some sort of online payment and transactions have hear of paypal so it wouldn't be wrong to say it is one of the most used online third party payment source in variety of businesses. I have used paypal for last 10 years and still do for many of my online purchases and even fund raisers.

- Easy to create account and use it

Paypal account is free to create for normal usage and anyone can have it. It is simple, straightforward, and most importantly no hassles.

- Secure and safe

At this age where technology is everywhere data security is super important. Paypal takes user information and data very seriously and does encrypt it in the most secure way.

- Easy to links accounts

You can put money in paypal or link bank accounts and transfer directly. You can even send money to family and friends with a few click of buttons once your accounts is link. How great is that.

- Smooth transactions

Whether you are selling stuff or buying, everyone trusts paypal so using it for a means of payment is accepted everywhere. Ebay users are one of the biggest user of paypal.

- History

Your buying, selling, depositing and withdrawing information are locked and loaded on paypal for viewing. When someone like me who continuously buys on ebay and sometimes sells as well, paypal helps me understand how much important it is to have these individual transactions stored and organized.

Cons: Paypal is great except,

- Transaction fees for businesses

Do you buy and sell on ebay? Then there is some fee one has to pay which is not great for everyone. I hated those fees but a small price to pay for convenience I think

- Not good for big businesses

Paypal is not for big business for sure due to its lack of proper customer support and backup. Better go elsewhere.

I never had to deal with it but I know a few people whose paypal account got frozen or removed for no reason. That could be a disaster for sure and that means you have to go through a lengthy process to get your money back if you lost some.

Paypal makes it easy to receive payments

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that Paypal is widely accepted everywhere, and the service charge rates are competitive with other payment processors. As a small business owner this makes it easy for me to accept and receive payment not just on my own site, but across a variety of marketplaces like eBay and Itchio, but also invoice customers and pay vendors.

Also, having Paypal as my payment processor means that I don't have to be personally responsible for storing customer payment information, which could prove a big liability otherwise were my site to be hacked. At checkout, I can simply redirect them to Paypal Checkout, and Paypal will handle the rest. I can then later check my Paypal Dashboard for the customer's information if I need to ship anything or contact them.

Additionally, the Paypal Business debit card is nice, because of the 1% cashback program on purchases ran as credit. It may not mean much savings, but every dollar counts and this can add up quick! This combined with the fact that Paypal will automatically email me a receipt whenever I purchase anything has given a lot of incentive to use the card with almost every purchase I make.

Cons: The thing I like least about PayPal is the integrated Sales Tax. If you use PayPal to automatically determine sales tax, as opposed a 3rd party sales tax calculator at checkout, then you will have to manually enter tax jurisdictions in yourself. This can be incredibly time consuming if the area (county or state) you're collecting tax for encompasses a lot of different zipcodes, as there can be dozens for just 1 county alone. I wish PayPal had its own ready-made tax code database to draw from or allowed for a 3rd party tax plugin.

Overall: Overall, PayPal has proven to be a great choice for business needs, as I've been able to carry it over wherever I go, whatever I do, whenever I need it. I use it to collect payment on digital and physical goods across several platforms and marketplaces, as well as to invoice clients, and pay my recurring bills.

Paypal - Payment Solutions for Business

Dec 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Paypal is now widely recognised as a payment solution - reputation and trust are important when asking customers for payment - especially online. Paypal's key selling point is that users with a Paypal account do not have to enter card details on a website which makes the payment process safer for all concerned.

Paypal has a global presence and can accept payments in most countries that you are likely to be dealing with. As a market leader, Paypal has good integrations with 3rd party tools like shopping carts. If a payment processor is going to be supported by a third party, Paypal is likely near the top of the list.

Customers can make online payments without having a Paypal account. The virtual terminal feature is also useful for processing payments over the phone or setting up a web page for ad hoc payments.

The invoicing feature does a good job of tracking payments and reminders.

Cons: There can be occasional issues with late chargebacks and the resolution process is very much weighted against the merchant.

A Paypal business account works well for online sellers with a certain volume/value of transactions; if you have larger volumes/values, there are other payment processing solutions that may be more cost effective.

Overall: We use Paypal to process payments from a number of websites and increasingly we use Paypal for client invoicing and payments. This often leads to faster payments than traditional invoicing and BACS processing.

If you take occasional credit card payments over the phone, a Paypal business account can be a better option than a typical merchant account from one of the mainstream banks.

Paypal has proved very reliable over the years and on the odd occasion when we have had to use customer services the response has been timely and satisfactory.

Paypal has Helped my Online Shopping be Secure and a Piece of Cake!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Paypal for several years now ever since I started my online shopping adventures. Paypal offers many pros of using their service. One of my favorites, and the ease of being able to have my money in my paypal balance and be able to shop literally on several sites which allows me to choose paypal as my payment method with ease. Also, paypal offers secure transactions that are made quick, and not to mention buyer protection on all of your orders, no matter what site you are using, you will be protected. I'm a heavy user of ebay, and Paypal has protected me many of times when I came upon scam sellers on ebay who took off with my money, but since I used paypal as my preferred method , I was able to dispute it with them and they helped get my money back. Another awesome pro about Paypal is that they offer their Papyal Mastercard which you can receive % cashback whenever you use your card. This has earned me soooo much cashback over the years, it accumulates over a month, each month you get a nice chunk of change back.

Paypal also offers features for business owners, and invoicing features to help move your online business and transactions along easily. In my previous jobs, I've utilized Paypal in creating invoices for my customers, and managing all kinds of transactions. If you plan to start doing online shopping , I highly suggest signing up with Paypal, they are trustworthy and will have your back if you run into trouble.

Cons: The cons for Paypal are little to none to be honest. Only thing I would say would be their customer service. It isnt the fastest to get ahold of someone, but when you do they do indeed help you out.

Overall: Overall, I think Paypal is a livesaver for anyone who is dealing with transactions online. In this day in age, security is a huge issue, and scammers are on the rise, and you dont want that to hinder you from making purchases online, so paypal gives me the sense of security when shopping.

Paypal the good and the bad

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Paypal is very quick and easy to get set up and ready to accept payments, I think that's often the biggest draw to Paypal. Sending money to someone is easy and fast as well. There are multiple integration options to utilize Paypal to accept payments on your website, so you'll definitely find the right solution for you. The Paypal debit card is convenient as its much faster than transferring to your bank. Most of the time, the service works very well...but when you do have an issue, customer service is not great.

Cons: Unlike all other credit card processors, Paypal holds your money until you manually transfer it, this means if Paypal feels you have violated their terms of service, they can and will put a hold on your money. And the money held by them is not FDIC insured as it would be in a bank. Transferring money to your bank is slowwwww...but of course transfer from your bank is instantaneous. The fees are higher than a traditional merchant account/online processor scenario, but there's no setup fees and as stated above, it's very easy and quick to get setup and started right away. It's nearly impossible to find a phone number to customer service...and they aren't always very helpful.

Overall: Overall, paypal is a good service, there are flaws of course but it does what it needs to. I've had clients have horrible experiences with them (held money and such), but I've got some clients that love them, I use them myself as well as they are convenient. My suggestion to most clients is to not allow a large amount of money to remain in the account at any given time, manually transfer to bank regularly or utilize the debit card to withdraw cash....but the service is reliable, easy to setup and use.

Easiest way of online paying and receiving money

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Buyer protection: When buying a product online and a seller sends a wrong/damaged/fake item you can ask Paypal to step in.

Seller protection: When buyers complain about an item that you sold them, while having it accurately described OR when a buyer returns an item but instead of the actual item returns something else Paypal will actually step in and protect the seller. It also protects you against fraud. I would advice to keep evidence of sold goods and for valuable items obtain tracking details.

Paypal has a competitive credit facility through paypal credit. With often several months interest free on purchases.

Paypal loans are excellent for businesses. Especially when running an online business, the fees on especially small loans are incredibly low (especially compared to loan sharks, and even compared to a bank), repayments also work very straight forward.

Sending and receiving money is also dead easy, sending money non commercially to friends and family is done by just filling in the amount and the email address of the receiver and click send. On the receiving end it tends to be there within seconds and you can withdraw it immediately to your bank account. Generally it is even processed the same day (even international transfers)

Cons: There is not a lot I dont like about paypal. Their fees are quite reasonable. The main thing I dislike is probably their foreign currency exchange rate, which is not that great. However you won't be paying too much if anything in fees, especially compared to banks or even money transfer companies like Western Union or Moneygram who can charge quite a bit even on small amounts.

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Best Online Money Transactions Tool

Oct 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like Paypal because it is widely used and accepted as a means of payment by most online businesses. I make most of my online purchases using paypal. It's convenient. The transaction fees are also quite reasonable.

Paypal is also quite easy to set up an use. The only thing you need to have an account up and running is an email address. The process of sending out money is also very easy since the only information you need from the other party is their email account and in seconds you can have money from your account transferred to theirs.

Since Paypal rocords all your transactions, it is easy to monitor your financial transactions and make decisions.

Another good thing with Paypal is you can have more than one Paypal account for different uses in your business or personal life.

Paypal is also pretty secure. I have never has an a security challenge with Paypal. However, you should always stay safe and never share your password with anyone.

Cons: A challenge with Paypal is that if you are not careful with your passwords, your account could be hacked and you could lose your money.

Another disadvantage of Paypal is that their system has a challenge with accepting digital visa cards.

Another disadvantage of Paypal is that the company could limit or ban your account and prevent you from doing certain transactions or accessing your money as a whole. I have had my account disabled and couldn't access my money for about 6 months.

Overall: Paypal is a great tool for online money transactions. There are other online money transaction options but Paypal is the most reliable.

A Good but not so good feature

May 29, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Paypal is one of the most well known payment processor services out there. Having used it for over 7 years now, there are some good things and some not so good things. 1) The ability to accept payments from almost anyone with a card. Paypal has been doing peer to peer payments for a long time now as well as business payments. Its very easy to set up an account and start receiving payments from anyone with a card. 2) Privacy when making payments -The ability to make payments knowing that your card information will not be shared with another party when making payments is just great. It adds a layer of privacy that is second to none. 3) Receiving payments - Paypal has always served as a second account of sorts for paying and receiving payments. Being able to send a request for payment and having that payment come in without lifting a finger or setting up complex accounts is always a huge plus, especially when you can withdraw that money to a bank account and actually use it! 4) Payment disputes - Paypal's payment dispute center is a service I have used many times over, the ability to resolve conflicts over service or payments within a controlled area is very helpful for someone who runs a business through Paypal or makes frequent payments. It is probably one of their best services

Cons: But not all is rosy, Paypal has over the years buffled me with some extreme challenges. 1) Unnecessary Account blocking - If Paypal suspects any suspicious activity on your account, they can block it without warning you. This happened to me once when I logged in from another IP address (was traveling at the time) and I had to wait 6 months to get any payments. 2) Support is not always helpful - While Paypal has many avenues to handle payment issues and disputes, their support center is not helpful when it comes to general account information and issues. Sometimes you have to read online to find a solution because their support can take anywhere from 7 days to never responding. 3) Using Paypal is risky. As a payment processor it is ok, but keeping money in Paypal for any reason can be risky as mentioned before issues like accounts being blocked, chargebacks and refunds can put your account at risk. For example, if you have 2 or more payment disputes, your account gets "reviewed", part of me feels like Paypal functions like a bank versus just being a payment processing service. While I do think it is great service for making payments, the jury is still out on the receiving payments bit. My personal experience with Paypal has been "meh", I feel it is a necessary evil to get payments made and received but since there are very few other services that can match the features that Paypal has, it remains the one I use the most.

Well, there's good and there's not so good

Mar 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: PayPayl's good features are that almost everybody uses it, it's fast, you get a credit card to access your money, there are a lot of apps and widgets to incorporate PayPal payments into your website if you're a retailer of any kind (I do use this in my art studio website). And it's one of Elon Musk's brain children, which generally is a great thing. I'm listing customer service as one of the cons, but I will say that the response time is fast, even if it's not what you want to hear. They don't bombard you with tons of emails. You have business and personal accounts to choose from and then can link your bank accounts to the card, so that if you're using it and it runs low, it will draw from your backup cards. Well, in theory - because I tried that the other day and it didn't work, which I'll mention in the cons as well. Yes, there are fees, but thankfully lower ones than for instance you'd see with a regular credit card. As a freelancer, it's a good method to use for transfer of payment for my services from different companies and individuals. Overall, I think it's OK, but there are some drawbacks I'll address below.

Cons: I mentioned customer service, yes, it is fast. But you don't always hear what you want to hear. For instance (and this may also be an eBay drawback) I purchased something from eBay that arrived completely unlike the description. Contacted the seller who agreed to take the item back and refund the money upon receipt. Even after I had tracking to show the item had been re-delivered to the seller, he did not refund my money. In contacting both eBay and PayPal I got the runaround and eventually no money was ever returned. Another time, GoDaddy charged my account for web services on a renewing bill that I was unaware was going to renew without my approval (because I had planned to move providers). I contacted PayPal and put in a request to review this transaction because it was not authorized by me, and they determined the charge was "just fine" and no funds were returned to me and I am now stuck with GoDaddy for another year. So that kind of makes my experience with PayPal a little bitter. Apparently anyone can just take money and they'll do nothing. I also mentioned that having a backup card matched to your PayPal card will pull money from the account if you use the PayPal card and don't have enough in your account to cover the costs. I had left my credit card in the back pocket of my jeans after putting gas in my car and was out and tried to use my PayPal card and it didn't go through, despite having linked my accounts to PayPal. So, another bitter experience. If you want to get your money any other way than through the card they provide, it takes time to transfer funds or get a check. Also you can only go back so far in time to review transactions on your card. I was recently trying to find an account history for 2014 and there does not appear to be a way to access that information. And if I'm not mistaken, I believe eBay and PayPal are severing their love connection at some point and PayPal may not be the golden child of payment methods anymore in the the not-too-distant future, which could potentially bump it from the top of the heap as the most frequently used payment service eventually.

It has some minor drawbacks but none are deal breakers.

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: PayPal has a couple things they may need to tighten up for the businesses using them. Once up and running, Ive not run into any issues or problems. Incoming or outgoing, funds travel as expected within a decent amount of time.

Pros: Using PayPal is easy and consumer friendly. Their help section is also very usable and informative. Payment can be taken from people with or without a PayPal account. The interface is intuitive and easy to navigate. There is also the ability to swipe credit cards in person. The basic device is provided at no charge and works with almost any smartphone. Its portability makes it a must have for businesses that are mobile. Processing of payments is easy for the consumer or whoever is paying you. I haven't run across a bank that isn't PayPal friendly. The app is a "light" version of the website, so there are a couple things that aren't available but it still has a nice phone or tablet interface. Almost any information can be found from within. They are also informative with what's happening with funds with just a glance. Their transaction notifications are also on point.

Cons: The amount of verification required is a bit much, but considering the world today and corporations need to deflect blame when situations arise, they are thorough. I am a non-profit and has a bit of an issue with our status within the system. I got a couple form emails when inquiring but eventually got someone that could direct me. Talking to a person can be an issue but once you're up and running, things go smooth. For a person to use PayPal and not force the organization they're paying to incur a fee; the person must have a PayPal account. Many people are shy about putting their banking information permanently online but still use the service. I would like for PayPal to allow me to see my incoming payments comment section without having to click on it even though all other sections appear when printing. I would also like to be able to make my own report with what I need. There are several canned reports that don't give me everything I want the way I want it, but I work around it. None of these issues are a deal breaker for me.

Reliable, reputable, and made business possible.

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I found and started using Paypal in 2002 on eBay. The ease of use, features available and dependability was one of the key factors that allowed eBay to serve the online commerce in ways that had not been possible before. Since then, I have helped and utilized many other paypal services from card swipes at physical locations such as flea markets and swap meats, to helping small business obtain paypal back loans. Over the years I have dealt with other financial transaction systems, payment processors, and related services. None have provided the simplicity, stability and speed that paypal has. Customer support has always been quick and timely to resolve any issues. The fees have always been reasonable and in line or more affordable than similar merchant systems. The biggest plus is, I have been able to securely take and make financial transactions in a safe way. I feel safe using this service and confident if problems were to arise that support would be available to help solve it.

Cons: The only con I have is over the years the website interface has scaled with changes for mobile users. Which is great, but sometimes I find myself stumbling about the changed interface looking for account information that has moved. The user help can be a chore to sift through. I find google searching often turns up answer to "how to" or "where is" on paypal easier than digging around their help files. Of course this has been quite some time and may be much easier today.

Capterra loader

The new payment method that revolutionizes commerce.

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a freelancer, as a digital entrepreneur, I really like the facilities that PayPal offers to receive payments for my services. It is the best that exists, I can receive payments from different parts of the world, which helps me to attract new customers without the limitation of the payment method as a barrier. Another aspect that I like very much is to be able to cancel services and other necessary payments in many of the platforms that I use to improve my professional curriculum or to acquire products that will improve the quality of my work.

Cons: The services offered are the best, there are some aspects that can improve, especially if they explain how customers can avoid blockages to the charged balance. I would like to see a lot more didactic material that users can consult in order to avoid those recurring messages that I have read, from the rest I think it is the best option that can be found in the market, it is the most used and the most accepted.

Overall: Many of my clients forget to make the payment once the work is finished, it is one of the strengths that I have found with PayPal, it is enough to make use of their friendly reminders to get the clients to pay for the services. One of the aspects that have benefited me the most, being in a country with economic particularities, is receiving payments without restrictions and without large intermediaries, it is an exclusive channel between clients and me. The biggest benefit I have received when using PayPal services is to be able to accept all the clients that arrive through the different communication channels that I have assets, all use PayPal as a means of effective payment.

Great for online business!

Nov 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PayPal Invoicing is pretty easy to use and they have great service if there is an error. Once you apply an email if they are a registered PayPal user the address of whom you are invoicing will pop up making room for less error when shipping products, also you remain protected in the event a buyer has an incorrect or non updated address. PayPal allows both the seller and buyer to be protected as their customer service is typically very good when there is an issue and a case needs to be open. As an owner of a small online business I typically will only use PayPal invoicing for my transactions as I feel more confident and protected with their services. Their fees are very reasonable in cost and do not limit you much when it comes to expenses, they also have a shipping feature directly through their service that I have found to be for smaller items the best around, as the cost of shipping continues to increase greatly it feels as if PayPal still offers the better deal. With in a period of time using their invoicing services I was offered a debit card which I found to be a great addition to their services, I no longer have to transfer profits in the event I do not want/ need to and can just use the card as a regular card, although their transfer fees are also inexpensive one method continues to be free to transfer your funds. I feel the invoicing is very easy to use and have had zero issues with it to date.

Cons: I do not like the fact that you cannot use it via the application that is not a business account, I have seen a few complaints with other small business owners/ sellers about this. I feel it should be available on all forms of their applications, as not everyone that has enough transactions actually runs/ owns a business, sometimes it is just a one time ordeal.

Overall: I personally enjoy it, I feel fully protected as a seller of goods and feel like the customer support is string and I can turn to them with any questions or concerns.

Perfect for Online Businesses!

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pros

I have an Online Business and the things I like about PayPal are that you can pretty much run your online business with it. You can select different types of payment options so if you want to take payments directly on your site you can do that or if you just want to have the option to direct customers to PayPal you can do that as well. There is so much versatility to how you can use the platform. Another great thing is that PayPal allows you to customize the payment screen the customer sees, so you can add logos and text options that fit your business needs for your customer base. Finally, you can choose to have a physical debit card sent to you and the payments made to you can be available anywhere that takes credit, so you have instant access to your funds even through ATMs.

Cons: Cons

It's not really a Con but with a new account, you have to do a lot of verifying of who you are to make sure you get verified, which is important because people want to do business with verified businesses.

Overall: I find PayPal to be extremely easy to use and the web portal is very easy to navigate. If you ever need help with your account, there is always a way to get answers to your questions no matter the day or even time and the platform is very secure. PayPal allows me to receive the revenue for my business and that is very important to any businesses' success. In a way, PayPal helps me to be in business, and they do so without a huge fee structure so more of my money goes where it should to my business!

PayPal: The current industry standard in internet money transfers, both good and bad

Mar 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: -The ease of use from account creation & setup + clearly labeled options/instructions everywhere.

-How quick transfers between PayPal accounts (The number 1 reason why I still have my PayPal account)

-Ability to create invoices within the PayPal platform and send them. (I've only used that a few times though.

-The swift action of PayPal in case of suspicious account activity that you learn them too (experience detailed in cons)

Cons: -How your funds while somewhat safe, aren't as safe you might think. PayPal is not a bank so your funds are NOT FDIC ensured (to my knowledge to date, could be wrong.) So be very, very careful with the amount of funds you keep sitting in your PayPal. I'd recommend having your PayPal account be just a place to store a small amount of money (not above $200-300) if possible along with a standard bank account.

-^ (Related to above)I say this as I once had my account hacked and all of my funds nearly stolen had I not seen the account info right when it happened. When I informed PayPal of the situation, my funds were quickly put back into my account. After this occurrence, I proceeded to run to the nearest ATM and take out all of my cash.

Overall: Overall, a great experience. Having used the original website since a teenager and both that and the phone app through today, it's still a very convenient way to transfer your money and hold some amount of it there for online purchases. It's no replacement for a bank though.

My go to international payment platform.

Dec 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: For me, It has been the easiest means of paying for products here in the USA. I immigrated to the US from South Africa a few months back. When possible, I have used PayPal to purchase items online without having to dip into my dollars and instead just use my South African Rands. In some circumstances, I tried to use my own bank to pay but was unsuccessful because most sites do not accept foreign visa cars. In these instances, PayPal was my only option, and the fees involved for the currency conversion and transaction were the same, if not less, than going through my bank.

Specifically, I like PayPal because the transactions are instant and it is completely safe with various measures in place, such as buyers protection and security ( I have had no issues to date and use it regularly). I appreciate the monthly statement that I receive form PayPal because its a documented record of my spending and international transactions.

Cons: It somewhat concerns me that this is linked to my email. Although I have had no security issues with PayPal, it feels somewhat insecure given that identification is through email. Although it is sometimes cheaper to go through PayPal, they still take a large cut on international payments and so I do avoid using it unless I really have to .

I have noticed that sometimes PayPal is listed as a payment option online, however, I have had a number of notifications come up saying that the store wont accept "international" PayPal accounts. I thought this product was developed for this reason? Why are stores not letting this happen if it technically should not be a problem?

I have also experienced a couple of crashes during PayPal payment or logging in. This is a concern because it involved money. I do not like to see this when PayPal is linked to my money. It may create a gap in the system and expose my financial information and/or place me at risk.

Overall: Its a great platform, I would definitely use it more if transaction costs were not as high.

Most people use and recommend PayPal and so it has got a good reputation to date.

Paypal is my only online payment system and here is why.

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: PayPal is so easy to use, as a merchant it allows me the opportunity to collect payments from my overseas clients almost immediately ( Local issues not withstanding).

Paypal is easy to set up all you need is a bank account/credit card and an email address and within 24 - 48 hrs you are good to go.

Paypal is free to sign up but there are tiered features and services which do come at a cost especially for business account customers. (These rate are very affordable so no sweat there)

I love the invoicing/record keeping that having a Paypal account allows me. I can keep detailed records per transaction and with whom too.

Because its an online payment system it has to be very secure and for me the security is top notch

Paypal is available online with almost every merchant so if I do need to pay for something its also quite easy with my Paypal account

Paypal is just so very convenient and easy to use both as a merchant and consumer.

When compared to my local banks the transaction fees are reasonable and absolutely acceptable

Cons: As an international client some feature of the services is unavailable to me such as access to the Paypal card.

Overall: Paypal is so easy to use, I haven't had any trouble using it at all. Payments received quickly and without any hassle. Paypal make my collections so much easier and stress free

Capterra loader

Wonderful App for the Everyday Person

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Offers the ability to use either online or via app for both iOS and Android.

The online software and both versions of the app are very user friendly and intuitive to use.

They offer a cash card to make it easier to use the funds in your account while shopping.

Thousands of businesses, both online and not, accept PayPal.

Cons: They're pushing their own credit card with the promise of cashback. Similar software/apps offer cashback on their own cash cards, no need to apply for a credit card. In some countries you cannot use PayPal (Afghanistan is one). PayPal says it is because the countries that cannot use PayPal are not yet financially stable enough to come up to PayPal standards.

Overall: I've been using PayPal as a buyer for about 7 years and I've had the opportunity to watch as PayPal first was my answer to paying some businesses online to becoming a problem solver for me. They've really worked hard to make my time using their software and apps easier and more inclusive.

I was elated to receive my own PayPal cash card so I could use my funds shopping at the grocery store, UPS, or wherever I chose to spend my money. That made it easier to utilize my funds without having to move them from the software/app to my bank. They've even made it easy to get your tax refund deposited into your PayPal account as well as creating a money pool with friends and/or family for emergencies or for celebrations.

like that PayPal also makes it easy to split the bill with my friends/family when we're dining out. It has made the process of paying our own way much less anxiety-ridden.

I prefer to give monetary gifts to my friends and family, and PayPal has made this a simpler thing to do and much more fun with their various card themes you can choose when you choose to send a gift via PayPal. Much nicer than just forwarding some cash to their account.

Using PayPal has made my financial life much simpler and I'm glad they continue to strive to improve.

PayPal is a secure payment method that is always with you.

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the best things about Paypal is that you can access it anywhere you are just by logging in with your email and password and choose the card you want to use to make the payment. PayPal is an online banking system that allows users to buy things over the Internet, keeps your credit card information hidden from the websites. It is a fast, comfortable and safe means of payment. It allows to associate your means of payment as credit cards, to your PayPal account and thus be able to use it even if you do not have PayPal fund

Cons: One of the drawbacks of Paypal is that in order to verify your account it is necessary to include a credit card to the system as well as to be able to have very high amounts of money without having any problem, since the unverified version of PayPal has a limit for the money you can have. Another negative aspect can be the payment of fees that Paypal makes since it depends on the country in which you live, the amount of money to transfer and how long you have with your PayPal account.

Overall: My experience with Paypal has been quite pleasant, I have used it for a considerable time and I have not had any problems. It has been useful for me to buy different items in a different currency from my country. All the transactions that I have made have been easy and fast, I have only required the email of the person to whom I transfer and the transactions have fallen at the time of making them. I have felt that my information has been safe, as well as being an excellent option for some merchants, both as a method of payment and as a method of payment.

Still the reference for paying and getting paid online, but fees are becoming increasingly higher.

Jan 16, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very popular, so almost anyone will know and be able/willing to use it.

It's useful for freelancer professionals, that can get paid easily.

Most clients use it (and someones will even prefer to pay via PayPal).

It gives you the option to withdraw your money to your home country bank account or keep the balance in your "PayPal wallet" and use it to buy online.

Cons: Unfortunately, their fees are becoming higher and higher.

Nowadays, you will pay something around 7,5% to receive money in your PayPal account.

They won't charge you to withdraw to your local bank account, but their exchange rates will always be around 3,5% to 5% lower than mid-market (so it is a fee, after all).

When possible, it's best to keep the money there and use to buy things online, so you can save at least this XE fee.

They could also offer an option for a pre-paid credit card, so you could use your balance directly with this card, as other similar services already do (at least for Brazil, it doesn't seem to be available up to now).

Overall: It's the biggest reference to pay and get paid online, especially for freelancers that provide services around the world.

It's really easy to use and very popular among profesionals and clients.

Unfortunately, their fees are becoming higher and higher these last years (which also gave the opportunity for other similar services to take a portion of this market).

Capterra loader

PayPal is Phenomenal

Feb 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So one of the greatest worries many people have when spending money online is the possibility of your information being stolen. Here comes Paypal. I've been using PayPal for over a decade and I must say that it is the premiere service for facilitating transactions online. The security measures are up to par with my actual bank, not to mention their customer service is extremely helpful. Being able to use the program across multiple platforms is a performance pro for my business. Being able to design contracts, initiate partial payments, and resolve disputes in one place makes PayPal the best service for my business to collect payments, and the best service for me to use as an individual when shopping online.

Cons: So, Paypal is great, however, when it comes to customer disputes... my experience is that PayPal tends to lean towards heavier buyer protections rather than sellers. Great for me as a shopper, horrible for me as a business owner. While my personal experiences haven't been as bad as others I've witnessed, I've had funds frozen and reversed just because the buyer said they didn't receive a product. Luckily for me and my irrational hoarding of receipts, I was able to fight my case, but that still resulted in a partial refund to the customer.

A Fantastic Way To Start!

Aug 16, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, this was a great POS for our company to start with at mobile markets. It was simple and straightforward and I found the customer support to be great! If you need/want a simple POS to get you started, give it a try!

Pros: This was an easy way to get started with a POS. It was free and simple to setup. I found it very simple to change the products around, as well as prices. The app is simple to install across different devices and platforms and it works just as well on my android as it does on my staff's iPhone. Adding products to the shopping cart and checking out is a breeze. Also, it is simple to change tax rates within the app. This was helpful for mobile events that we needed to change the tax rate temporarily. It also worked well for multiple people to use at different events. Finally, the company was awesome at sending more swipers to get us setup. We realized that we needed 5 people to be able to ring up product across multiple events at a given time and paypal was quick to send us more swipers and get us up and running!

Cons: There isn't much style to the app. This doesn't really matter, but once our company was established and we started using a different POS in our store, this was only used as a backup and my staff actually complained that there weren't pictures of the products.

Capterra loader

Transfer between Australian account and American account difficult

Nov 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: User interface on the computer is well done. Easy to find what you want to do.

Cons: There are too many verifications that are happening and it's really starting to become a burden. I had to change my phone number and when I went into paypal, they wanted to confirm something through my cellphone. I couldn't do this obviously because the old number, I didn't have it anymore!

Overall: I have an Australian paypal account and an American one. I recently received payment from an ebay sale and it was sent to my Australian paypal when I wanted it sent to my American one.

I couldn't get it transferred over. I contacted Paypal and Ebay and the solution was not resolved. So I ended up sending myself the money and paying the converting fee and extra fee for doing the transfer.

If a customer has multiple accounts in different countries, I think it would be smart to be able to get monies moved around from different accounts.

I plan to have a viable ecommerce business but for now, I make personal sales as my sales are not too high. I'm worried that if there is a problem again with issues like this, that I will have to be transferring myself money between international accounts, without the help of paypal.

I am overall satisfied with Paypal, I use it a lot to make sales, trasnfer money to friends, etc. however, this was the only time I had a real problem and it would have been helpful if I could have verified both my accounts to show that it was mine, and that I could get the funds moved from one account to another.

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My best friend since I've been freelancing

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Paypal's reach and the ability to receive payments from anyone quickly and easily is definitely its greatest advantage. In addition, notifications are always fast both by email and by the app, payments can be processed at any time from the smartphone, and its portability is an advantage for any freelancer or business.

And, of course, the fact that it is one of the most widely used online payment methods.

Cons: The first thing they should try to correct is the unnecessary blocking of accounts. They're not only annoying and unexpected (any small action can lead to being blocked, in my case, a trip), but they also take a long time to solve the problem, the verification is absurdly slow and they don't give much support so the account is unusable during that time.

The other thing I would like them to take into account is the users outside the USA (there are so many of us). Getting the money out of Paypal is very difficult because we can't receive the card, and half of the balance it goes away in commissions to make the currency changes or withdraw the dollars. Not to mention that the commissions for payments are one of the highest of these platforms.

Overall: Currently, almost all my payments for freelance work come through this medium, so without Paypal, I would have no money, basically.

PayPal -- Helping Run My Business

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that PayPal makes it easy to send and receive money, transfer money to my funding sources, as well as purchase things online and in-store. They limit the amount of functions offered on the home page which keeps navigation simple and getting to the most important tools faster.

I think that PayPal has revolutionized exchanging money electronically and has allowed for business to expand in ways they couldn't before.

Cons: I think that the software could be better when it comes to not losing data after you click on a transaction detail. For example, I have been scrolling through to find transactions that all have the same item number and information within it that I need to gather.. and when I click on the transaction to pull up the details then click to go back, it loses all my filters and starts at the top of the page again.

Outside of that, I really haven't had any issues with the functionality or performance of the software!

Overall: I love what PayPal has provided me both for my personal money exchanges and my business money exchanges! It makes everything easy and stored in a central location. PayPal is integrated with my website and is something that I use every day. I wouldn't consider using another payment processor because of the trust I have with the protection, service, and product!

PayPal Is The Only Wire Pay Service To Use In The Digital Age

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Simple To Use

-Virtually No Issues In Sending Money

-Usable On Every Platform, From Desktop To Apps

Cons: -Sometime Take A Bit To Transfer Large Sums

-Sending To Someone With Multiple Accounts Can Be A Hastle

Overall: In 2019 we're well within the digital revolution. Everyone has smartphones. Everyone has a computer or laptop. Almost all our devices are integrated in one way or another. At the same time, most people like less clutter when they're on the go. That means leaving things behind, like cash or even credit cards. PayPal makes this possible, as an integrated wire service that helps in every way possible. Want to tie your account to a digital wallet like GooglePay, SamsungPay, etc? PayPal can help. Need to send money to a friend near you or across the globe? PayPal has that covered. Trying to buy something online but don't know your debit or credit card number by heart? Yeah, it makes paying that way simple too. Of course, it isn't perfect. Occasionally when sending or receiving large sums, there may be a delay in how long it takes for the transfer to go through. The same goes for when you try to place large amounts paid to you, to your bank account. In the end though, it's a minor quibble. Specially with how easy everything is in the interface. They're one of the oldest services of its kind and it's easy to see why so many other companies have tried to copy them. When you're the best at what you do, everyone wants a piece of the action. If you have to send money from your phone, PayPal is the way to go.

universal money paypal

Dec 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: The currency of countries are different but paypal is universal.thats why people love it. this is so simple make an account in paypal ,and easy to use also. paypal account is most important for lot of people. it changed way of shopping,payments,transactions,etc.simply link with your bank account which you have and use it with paypal.you can send money to anywhere in the world and you can request money from any where .most of the companies have paypal transfer option so any country not a matter i am using paypal since 6 years great way for transfer money or recieve.

Cons: PayPal allows you to spend money or receive from any country but sometimes the payment you requested will come a little slow. everybody wants instant transfers and instant money if PayPal is also give quick money transfer then it will be more useful than before.and password reset with phone number is also very difficult because iam having a issue in this topic i changed my number but when i want to change my password its notallowing me to reset because its showing old phone number which i used earlier so i choose different option in that matter. so people change numbers frequently,paypal has to give change the number option also

Paypal: Why would you choose anything else.

Feb 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Longevity in the internet community, PayPAl has been around for years. I remember my father setting up this daunting task of an account, when dial up was all we had and he was selling items on Ebay to make ends meat. I never had an issue transferring money through this service. They have a hundred percent accuracy for myself in terms of requests and sent payments on my account. I had to call customer service a few times with no run around(or forty five minute wait times)with straight to the point answers.

Cons: The only real issue I had was rebinding a debit card to the account after my main one was stolen, but it was more of an interface application issues. I also had issues with converting EUR to USD for awhile but it seemed to fix itself.

Overall: Paypal has allowed me to expand my business and accept payments with minimal oversight needed to ensure my money will land in the proper accounts. It keeps everything nicely packaged, interface on the web application as well as the android/IOS app was seemingly flawless except for the debit card mishap. I am a customer of PayPal for over ten plus years. When new businesses endeavors pop up paypal seems to be an acceptable form of wire transfers among businesses as well as personal expenditures, no shady back channeling. Grade A 100 PURE TRUSTWORTHY COMPANY.

Capterra loader

Paypal is an excellent platform ideal for transactions in a safe and effective way

Nov 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: In my case this platform has seemed very useful and very effective, today paypal is used by many people and they prefer to carry out transactions in this way.

I like that it is a really safe platform where any person can make transactions only with an account, for many companies it is important to have this type of platforms that facilitate the payment methods of the clients or even to pay the workers

Send the money is super simple as receiving it can be done to any country in the world and additional to this you can also change the money, I also like its interface is quite complete and simple, it is available in several languages

I also consider the question part very good, any doubt is usually easy to solve in this way, I recommend paypal to everything really has been very efficient

Cons: Personally, I consider that the number of advantages that paypal has are greater than the disadvantages and I like everything a lot. I consider that one aspect a bit negative that I could mention is that sometimes the fees paid by the transaction fees are usually a little high and for these reasons some people do not use it or prefer to make payments in another way but it really is something that also it is understandable because the service is very fast

Overall: Our experience has been really good it is important to vary and to know ways of payments that work and that can be useful at all times, business has been saved thanks to being able to make payments by paypal and also to useful result to clients who did not have knowledge of it

Great Features - Invoices, app, paypal.me; Not Great - automatic payments

Mar 12, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The Invoicing feature is extremely helpful and time-saving. Great for if you're just starting to run a business and haven't done invoices before. The PayPal app is really easy to use. I also really like the paypal.me service they added kind of recently. It gives you a URL to share with people to send you money and shows your profile picture so they can verify that it's you.

I've had fraudulent activity on my account twice and they were able to identify it as unauthorized and refund my account 7 days after I reported it, even though one charge was almost a year ago.

Cons: It's extremely cumbersome to remove a bank account once it's been selected for a recurring payment. The error messages you get when you try to delete the bank account don't provide enough context to know what charge is pre-approved on that bank account ("Sorry, you can't remove this bank account because of a pending transaction. Please try again later." but Automatic Payments page shows nothing). - They did finally add a place where you can view all your pre-authorized payments and it lists the bank associated with it, though. Things are hard to find in their menus because they're too simplified.

I also wish I had a way to merge accounts because I accidentally created two, but they weren't able to help me, they just explained that I had to manually move everything over.

Overall: Generally, using PayPal is helpful if you're running a small business and need quick/easy invoicing and payment pages. I set up a lot of my recurring payments via PayPal but when I closed a bank account, ran into a lot of trouble removing it from PayPal due to the pre-approved payments only being authorized on the old (closed) bank account. So I wouldn't recommend anyone do that! Or keep very close track of it independent of PayPals automatic payment page.

(Also, I have not used PayPal at work with the exception of the Buy Now buttons, which are also a nice/easy-to-implement feature. This review is based on my personal experience, not my employer's.)

Simple, powerful and mobile invoicing

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Invoices are easy to create, submit and track. Default settings and multiple templates can be configured for easier invoicing and recurring invoices can be setup too.

Get the PayPal for Business mobile app and a PayPal Business Card and you have the absolute quickest process to invoice your clients/customers and receive payment immediately, from anywhere. No more waiting days to receive a deposit into your bank account. As soon as your invoice is paid, you can withdraw the funds from an ATM, request a cash withdrawal and pick it up at your nearest Walmart, or simply pay for goods and services directly with your PayPal Business Card.

Cons: Multiple options for payments terms to choose from, but no custom option available. For example, standard terms like Net 30 available, but no way to enter custom payments terms like Net 5 (nothing fewer than 10 days available).

Overall: As a Small Business Consultant, Bookkeeping, Full Service Payroll and Income Tax Preparation are just some of the services I provide to small businesses and self-employed independent contractors. I require the ability to invoice my clients in various ways in accordance with the terms and conditions defined in their specific retainer contracts. PayPal Invoicing fits my needs so well that I have chosen to use it instead of invoicing features included in QuickBooks Desktop, QuickBooks Online, Wave Accounting, Freshbooks or any other accounting software solution. Best of all, using PayPal Invoicing in conjunction with my PayPal for Business mobile app and PayPal Business Card has enabled me to eliminate the delays in receiving payments from my clients that result from all of those other options.

Best Online Money App

Mar 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: PayPal can be used on pretty much any website you can imagine. PayPal tracks all of your spending, may it be online, your bank account, debit cards, even your credit cards all in one app. PayPal makes all of your financial information extremely easy to keep track of so you know where all of your income is going and where your income is all coming from. PayPal also has a few more options available too like being able to transfer money between friends through their PayPals, you can write up your own bills to send people that owe you money so then it is booked in your financial information as well. You can also apply for PayPal credit and you will be able to use it to pay for whatever you're buying online right at that second even if you're broke, it is their PayLater option for people that have fair or good credit.

Cons: I don't have a lot of bad things to say about this app other than that I dislike all of the security features that come on this app. It becomes really annoying but they're only doing part of their job to secure your banking information across the board. No likes nor needs money fraud to happen to them haha.

A pioneer in online payments and still widely used for many reasons

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: One of the most used payment platforms and a name most customers are already familiar with. Combined with the ease of integration into websites via simple API, it allows small businesses and startups to immediately accept credit card and debit card payments online with a payment company customers already know and trust. Paypal also allows sellers to offer subscription (recurring) payments which is a huge plus for paid plans, direct invoicing to customers, and ability for buyers to use 'Bill Me Later' through paypal during checkout to take advantage of no interest financing. This all equals greater buying power for customers and higher conversion rates.

Cons: Although Paypal does offer some buyer and seller protection, disputes can take up to 90 days to resolve as noted by Paypal. However, most of our cases take about 3 weeks to a month which already seems quite long.

Overall: Overall, Paypal has helped our business enormously for the past 10 years and is still our main tool for accepting payments. it seems to be a necessity to have paypal integrated into any ecommerce platform due to its enormous user base, ease of use, available tools, buyer/seller protection, and customer trust and familiarity.

Secure online transactions from anywhere in the world

Oct 04, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1. Paypal is very secure and encrypted, which gives users confidence in regards to the secure transferring of funds.

2. It allows users to send funds in multiple currencies online in a secure manner, allowing one to make transactions globally.

3. The accounts connect directly to a bank account hence you can pay for online services even if you do not have a credit card.

4. Funds can be transferred immediately and it offers protection policies for both buyers and sellers.

5. It has incorporated various other money transfer methods such as mobile wallets which make it dynamic and user friendly for users in different countries with alternative payment platforms.

Cons: 1. If you make several small transactions, the charges can be a little high.

2. They limit the amount of money you can send, receive or withdraw if they deem you activity as violating their terms of service.

3. Adding credit cards require confirmation and they can flag your account, rejecting the cards you've added in case you try to transact with them.

4. For some sellers, you may not have immediate access to your funds if you sell on some platforms or if there is a small issue with your transaction

Overall: It offers a great solution and opens up the world of e-commerce, taking online transactions on many different platforms to a whole new level

PayPal Pros and Cons

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Only need an email address to link an account that can have multiple payment options such as credit/debit card and bank account. Can use as a payment method across multiple reputable online sellers. The money goes straight to your account in less than 2 hours with minimal fees. Allows users to send money to family and friends for free in any country around the world with only an email address.

PayPal is easy to use and interpret with no hidden excess fees. The colour scheme is very clear and bland which allows for easy navigation.

They offer buyer protection on all online sales which helps keeps the buyer confident they will not be scammed or lose out on money which is beneficial when using non popular sites.

Cons: When using PayPal checkout they have mostly abolished guest checkout which forces a lot of users to make a PayPal account. This means that it takes away from allowing 2(PayPal and credit/debit) options when checking out . They also take a long time to process payments from different accounts, if it's a first time

Overall: Very good customer service. They have a team for all issues and reply to requests within 24 hours

PayPal always pays off!

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are plenty of options in the market for sending and receiving money. Seems like a new one comes out every week. I started out with PayPal and have tried most of the popular competitors since then. I always come back to PayPal.

The thing that is the most convenient about PayPal is how many online retailers accept it. I shop on Eastbay a lot for my kids who play every sport on the planet. I love that I can use PayPal right on their site to make purchases. There are a ton of other retailers who utilize PayPal as well. You'd be surprised how many.

The other thing I love about PayPal is the PayPal Mastercard. (I would love to review that as well) I'm able to transfer up to $300 a day from my PayPal account onto my PayPal Mastercard. It's like funding a Green Dot card at a 7-11 without leaving the house. It's a great way to access emergency funds when in a pinch.

I'm a freelancer and work from home so I rely on PayPal nearly every day to either send or receive funds. I find their customer service very friendly and effective when there's a snag in a transaction. Bottom line is that I trust PayPal and have no reason to go anywhere else. PayPal rules!

Cons: Holds can be a little annoying at times especially when first using it for business but after a few transactions the hold times are eliminated. Goes right through when sending to friends or family.

Overall: Easy to send and receive payments in the click of a button. Very easy to use.

PayPal Review

Mar 09, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: When buying products online as a consumer, I find PayPal to have many benefits. First and foremost, I know my credit card information is kept private and the program maintains confidentiality by verifying you, the user, before making a payment for an online purchase. The program also enables safe transactions between a buyer and seller, which for me is a very important quality to have in a database which stores your credit card information. PayPal allows for the convenience of payments as all your information like your name, address, and credit card information are all stored, this is easy in terms of usage for the consumer as you do not have to constantly fill in your information each time you are required to make a purchase.

Cons: PayPal is an easy confidential program to use when making online payments, however there are some disadvantages I found to the database. As a person who loves to travel, I count on PayPal for most of my purchases as it is a safe database. However, on some of my travels to some countries, I found that while making my payments, PayPal was not supported in all countries. As a result, I found that PayPal sometimes froze my account thinking I was a fraudulant trying to access my own account. After dealing with customer service, and verifying my identity, I found that my account would not necessarily unfreeze right away, sometimes it took hours and other times it took days. This is something I personally found to be an inconvenience to me.

Paypal is reliale, safe and useful but has some serious cons

Jan 26, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have used Paypal many times as a means of paying for products that we bu online. You are unlikely to trust a buyer you have met online and Paypal gives us the confidence we need to transact. They have a buyer protection policy and take measures to prevent fraudulent cases. They also promise to refund the money sent if the product doesn't meet the descriptions. We also use Paypal to request payment from some of our clients. You can send an invoice from your Paypal to the clients email. This is a polite way to request payment for the work we've done. Paypal is easy to set up and has an intuitive user interface.

Cons: Paypal recently limited our account permanently without any apparent reason. I think due to the buyer protection policy they tend to terminate accounts that engage in any suspicious activity. They don't wait to find out what kind of a transaction you wanted to do. They sent a pre-written response to the message that I sent to them, which is annoying. We found it easier to open another account rather than try to resolve the issues with the previous one.

Overall: Paypal allows us to receive and send money to anyone or any business with a Paypal account regardless of the physical limitations. It is safe and secure. You can also pay for goods from your debit card using Paypal. It creates great invoices too. The problem is their hasty decisions to hold cash, suspend or limit accounts permanently without a valid reason. If you are not a victim of such limitations, you will enjoy fast, safe, and reliable online transactions.

Capterra loader

The simplest and fastest international payment system!

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using paypal for over 4 years and so far I have not had any problems with it. My positive opinion about Paypal results mainly from quick transfers through a convenient and easy to use system. You don't have to remember your card numbers and bank accounts. For online shopping that I do quite often, I can pay from a phone, tablet or computer by entering only e-mail and password. I add a credit / debit card to my PayPal account, top-up my account with funds from my bank account or transfer money from my balance. It's all very easy and fast.

In paypal, we have the ability to quickly attach a standard debit card, thanks to which we will pay using the system in online stores or on auctions. In my opinion, this is a much safer solution because we give our card details to one trusted service provider and not to many small stores.

What's more, PayPal payments are very safe, especially for the buyer. All users are covered by the buyer protection program. In the event of a seller who turns out to be a cheater, the money is automatically returned.

Cons: For me Paypal's biggest disadvantages, are fees for receiving payments from other users (fortunately they do not apply to friends and family), as well as quite big currency conversion rates.

Overall: PayPal is ideal for people who often buy online. Website is very simple, the interface is clear, so no one should have problems using it. I would highly recommend this payment system.

Capterra loader

For me its the standar way toy pay online, and now in store.

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I been using paypal almost my first transaccion online, way way long time ago. I NEVER had any security issue, password compromised, credit card problem or NOTHING. Even purchasing from shady stores in china. I always felt covered. Every single person that I know I recommended using paypal for any purchase online (well, except for amazon, the only place in the galaxy that does not accept paypal...)

Cons: Android APP has limited functions. Webpage some times has some landing that are older than the actual designs. Some redirects from pages that you are buying has no URL at sight so can be easy to be a fishing loing. Should include som pic or visual to know that is really paypal login for your account.

Overall: Customer assistant was VERY bad. Paypal Still an awesome service, but this 1 time that I had to present an ID thru the page and some person needed to validate it was AWFUL, they keep declining it. Called million times to customer support, the last call she literally told me "get a new account"

I sent tons of emails, the last one was saying please take 5 minutes an see the ID!! and luckily this time they did it.

Besides that horrible experience the service was ALWAY great

A very easy way to pay with out worries.

Jan 31, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like to use paypal because it is a safe way to pay for times not only on ebay, but a cross several websites. I trust paypal to insure my transactions are safe with my information. They also have a dispute resolution process in place to ensure that all of your purchases go as planned. I used paypal for ebay which is great because if you don't receive an item, or it's not as described, all you have to do is let paypal know by clicking "resolve a problem" and they are on it. I have also used paypal across many websites that offer paypal. The biggest website that I can thing of that offers it is Wal Mart. I've also used it for urban decay, and so many others. You can also use paypal to wire money to family members and it doesn't cost you anything! As long as they have a paypal, you can send them money and it's instant. Paypal is a great way to keep your money safe.

Cons: The only issues that I have with paypal sometimes are when I'm using it on a mobile platform. The website is not the full website so getting into your resolution center and working with disputes can be a little tricky. If you're going to do something like this it is always best to do it from a PC or laptop so that you can have better access.

Overall: OVerall it's a great app and I feel really good about how it keeps my money safe. I don't hesitate to buy from websites like I would if I had to physically enter my payment information. I rely on paypal on about a daily basis.

Capterra loader

With PayPal you will make money transfers quickly and easily.

Dec 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love this software because it allows me to receive and make payments more easily and quickly

than most banking applications. Another advantage of PayPal is that it offers multiple pricing plans

and payment systems all in one. In addition, it has a wide variety of currencies, which means that

transfers can be made from many countries and the platform presents great stability.

Cons: The only problem I have had with the use of PayPal is customer service, it is slow and in many

cases it does not help to solve the problems that the user presents, which is a bit of a danger since

some transactions that present failures could be not resolved or at least not quickly, the rest of

the functionalities are good although it could criticize the price of some tariffs that in spite of the

tendency of flat rate can be high when making payments and withdraw funds, especially if it

involves other platforms Similar.

Overall: About three years ago I joined PayPal and I use it personally so the transactions are sporadic and

involve small amounts of money and I have always had very good results, the transfers are fast

and secure. I would not recommend the use of PayPal for companies and high risk transactions

due to the inconsistency of the customer service, this could be a factor to consider, because no

technological platform is free of faults.

If you sell, trade or freelance, you need PayPal

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The most important thing about PayPal Here App is that it's easy to set up! A quick download, register your account and link it to your bank account which doubles as your verification process enables you to start collecting payments as fast as possible! If you take debit/credit card payments then you can't do without PayPal! I sell goods in store and online, so having a POS that is scaleable across various platforms is extremely important for my business. Once payment is received, it's easy to figure out the source, the amount and your total balance on account in one window! The App is available across several platforms, whether it's a tablet, iPhone or android!

Cons: Cons per the App is that moving money to your linked bank account is not automated, as you have to manually move the amount to your designated bank account unless you use a PayPal card. Also, getting customer support is not pretty straightforward and getting someone to talk to is near impossible due to the difficulty in getting hold of the number. It's however easy to send a mail.

Overall: Good!

Capterra loader

Very good platform to make payments in the fastest and most effective way

Nov 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Paypal is a great platform, it is safe and easy to understand, I really like its interface, it is complete and simple, it facilitates the way in which payments can be made, there are many clients who prefer to make payments through this way, I like paypal allows you to send money in a variety of currencies, ie dollar, euro among others and this allows our shipments to be made internationally, I like that within PayPal we can associate our credit card or bank account to our paypal account and this makes it much easier more things, sending money with paypal is intantaneo, that is, it arrives in less than 5 minutes, I really like it is very effective and effective

Cons: Although I like PayPal, I think there are some details that are negative, for example:

The commissions in some occasions are usually very high and this usually limits to us to make diverse transactions because it does not leave to do it by paypal.

On the other hand I think it is paypal technical support is not very good, sometimes they tend to block accounts and do not know how to help people to solve quickly only choose to wait for many days to unlock

Overall: Very good experience but I think it could improve as long as the technical support part is a little more efficient