# TSYS Merchant Solutions Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TSYS Merchant Solutions Software - reviews, pricing plans, popular comparisons to other Mobile Credit Card Processing products and more. Source: https://www.capterra.com/p/171166/TSYS-Mobile --- # TSYS Merchant Solutions Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TSYS Merchant Solutions ## What is TSYS Merchant Solutions? Mobile credit card processing system that takes different credit cards, creates reports, and can be integrated with other POS systems. ## What is TSYS Merchant Solutions used for? [Mobile Credit Card Processing](https://www.capterra.com/mobile-credit-card-processing-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TSYS Merchant Solutions?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.globalpayments.com/&name=TSYS Merchant Solutions) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TSYS Merchant Solutions 2.1 (17) VS. [4.6 (3,335)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (17) Ease Of Use 4.5 (3,324) Value For Money 1.9 (16) Value For Money 4.4 (2,527) Customer Service 2.0 (16) Customer Service 4.2 (2,277) ## TSYS Merchant Solutions alternatives Highest Rated [4.9 (84)](https://www.capterra.com/p/276323/Cheddar-Up/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.1 (127)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [3.8 (33)](https://www.capterra.com/p/149107/Virtual-Terminal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [4.5 (1,470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/171166/TSYS-Mobile/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Card Reader 1.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Hardware device connected to smartphones for processing payments Receipt Management 1.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Upload, track, and submit receipts in a central database API 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Credit Card Processing 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit card transactions TSYS Merchant Solutions 4 features Application programming interface that allows for integration with other systems/databases Accept and process credit card transactions Hardware device connected to smartphones for processing payments Upload, track, and submit receipts in a central database Features 2.2 (17) 2.2 Based on 17 reviews ## Pricing Value for money 1.9 (16) ### Starting price Contact vendor for pricing Free trial not available Value for money 1.9 (16) 1.9 Based on 16 reviews ## Support, customer service and training options Customer Service 2.0 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (16) 2.0 Based on 16 reviews ## User reviews Overall rating 2.1 Based on 17 reviews Filter by rating 5(2) 4(3) 3(1) 2(0) 1(11) Mentioned topic Sorted by most recent CK Cindy K. Clinician Health, Wellness and Fitness ### "Disappointing Business Practices " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2026 My rating is due to poor customer service, enormous fees that were not part of the original agreement and a lack of transparency with changes in fee structure. Pros I've utilized Global Payment-TSYS in the past and did not have problems, but their current business practices are disappointing. Cons I was charged an Annual Fee of $499 that was not in existence when I signed my agreement and a $450 fee to develop their company (Infrastructure Brand Fee). My attempts to resolve the issue were met with promises of refunds and when I followed-up I was told these conversations were not documented. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Janet B. Business Manager Health, Wellness and Fitness ### "Will add fees without allowing you to correct" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 16, 2025 They have written contract but add fees with out notice. I met with managers and they are not helpful. Representatives are not always accurate so call several times. Pros Web site works and strong sales department, but you don't get what they tell you Cons Fraud fees. They will add fees and do not allow any way to dispute. Beware. Added technology fee and said to wait until it hits the account. Then charges without my permission. Stay away Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jeff H. owner Restaurants ### "very unethical company" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 12, 2025 We had 2 stores with TSYS, one store was cancelled, They did not cancel the other location, and continued to charge us even though they knew the terminals were not in use. Real ethical group of people. Pros nothing, nada, nil, not a single thing... Cons they charged my account for 10 years even though we cancelled out service with them. Bad on me for not checking my bank account. Charged me over $15,000 without ever processing a transaction. These people are certified crooks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Health, Wellness and Fitness ### "To call them scam artists is not embellishing" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 3, 2025 Basically they raise rates without telling you and hitting you with fees that you have no control over (ex: annual fee, infrastructure fee, etc). The straw that broke the camels back was seeing that they tripled and quadrupled certain fees which ended up adding up to them charging 11%/month (look online at even the worst alternatives, these are predatory rates). They cost me nearly 1.5k in just 3 months of extra fees and when I brought this to their attention and that they were in breach of a rate review contract I had done with them the year prior to lower rates, they stated that contract actually wasn't legally binding because it was an "addendum" and simply offered to lower the rates back down but no refund. I still don't understand how this is legal but I just would rather be done with it instead of getting lawyers involved. I have no clue how this company exists Pros Used them for years as they were built into the software I use for my practice. Never had network issues processing any credit cards Cons Did an audit recently and to echo many people here, found that they had raised rates without making this clear and actually lock you into penalties if you don't catch the raises within 30 days (pay attention to the fine print at the bottom of certain billing statements) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Mark L. Owner Health, Wellness and Fitness ### "Fees are beyond crazy" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 December 11, 2024 Fee happy and they are all about creating new fees Pros Their statement is clean and at least you can see all of the crazy fees they charge Cons They charge new fees all of the time. Now they are charging a $229 fee for their own infrastructure upgrade. That is crazy. I work with several other merchant companies through my businesses and no one charges the fees like they do. Stay away unless you like paying fees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Principle Marketing and Advertising ### "TSYS / Global Payments will slam you if they have a chance. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 31, 2024 The new business model for TSYS is slamming. Slamming is a practice that signs you up at a fair rate but then switches your rate without your consent to a much higher rate later on when you are least likely to be paying attention. The practice is illegal for telcos to do to consumers but businesses have less protections. Since Global Payments bought Tsys this seems to be their primary business model. Global Payments also owns Heartland Payment Systems. If you have TSYS or Heartland, check your statements carefully. If you're not paying attention you could be getting slammed. Pros There is nothing that TSYS does better than other processors. Cons Outrageous price gouging. Charging triple the market rate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kate K. President Alternative Medicine ### "This company is crooked" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 23, 2024 I hate this company and hope that they get caught for their dishonestly and robbery of unsuspecting customers who are often too busy to be careful enough to monitor their crooked business practices. Pros nothing, I would never recommend anyone using them for their horrible service again. I am a hard working practitioner who was sleuthed and did not have time to catch their scheme. Cons They stole 18K from me by charging their monthly fees over 5 years for no services used. Many other customers have experienced this. They ripped me off by not sending statements at all via mail or email, and were hard to identify on my bank statement. They also continued charging me by doing auto withdrawals which I confused as my other merchant service company. I had cancelled my subscription to appointmentsplus and thought I was done and paid a high price. They had no interest in refunding me other than 1000$ Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) because they are way better. the online scheduler I used called appointmentsplus was paired up with tsys -cayan and they both are horrible companies Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Robert S. President Retail ### "Poor customer service and over-priced" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 1, 2024 They charge exorbitantly, and I would recommend another provider. Pros The system works. For exorbitant fees, our cards are processed every month, and they've helped us continue to lose money. Cons They force a quarterly review of my camera security system with this rediculous scanning system, as if a business of our size is laundering money or something. It's a time waster, and they act each time as if it is the first time they are doing this. Reasons for choosing TSYS Merchant Solutions I had no choice -- our franchise forced us to use them. I find their pricing rediculous. I pay them over $1000 a month and I am sick of it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WR Will R. COO Retail ### "Shady, incompetent, horrible payment processor to be avoided" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 11, 2023 Absolutely awful company with horrible customer service that only operates via FAX MACHINE, not joking Pros There's nothing positive about TSYS at all Cons The fraudulent billing practices including federal wire fraud by illegally debiting funds out of account over six months after the termination of our agreement and associated ACH authorization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC cecilia c. Salon owner Apparel & Fashion ### "run far instead of using them" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 3, 2023 Pros absolutely none, they are so awful all of it. Cons everything, machine always has issues they are forever sending parts that aren't even correct then somehow I Get charged. then I can't even be in the salon making money because I am forever trying to get someone to answer just for them to rob me, insanity Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reasons for choosing TSYS Merchant Solutions because they lied and pretended it would be cheaper and better which was completely a lie. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171166/TSYS-Mobile/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)