Who Uses This Software?

IT Departments and Managed Service Providers (MSPs), Globally. Looking for an affordable but powerful RMM & PSA solution with great service.


Average Ratings

21 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Naverisk
  • www.naverisk.com
  • Founded 2007
  • New Zealand

About Naverisk RMM & PSA

Naverisk is a robust All-in-One remote monitoring and management (RMM) solution designed for managed service providers (MSPs) and IT service teams with device monitoring and ticketing system built in. Our excellent global 24x7 support also means you can get help when you need it.


Naverisk RMM & PSA Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting
  • Automatic Scans
  • Custom Patches
  • Multi-Patch Deployments
  • Network Wide Management
  • Remote Protection
  • Scheduled Deployment
  • Subscription Services
  • Vulnerability Scanning
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • CPU Monitoring
  • Credential Management
  • Database Servers
  • Email Monitoring
  • Event Logs
  • History Tracking
  • Patch Management
  • Scheduling
  • User Activity Monitoring
  • Virtual Machine Monitoring

Naverisk RMM & PSA Reviews Recently Reviewed!


Having tried a few other RMMs over the years, we are now in our 5th year as a very happy customer

Jan 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Naverisk has always felt like a tool designed by MSPs for MSPs, which is how it originated. It serves our needs very well in managing 800+ devices and the support guys are always very responsive and resolve issues quickly (very few of them to be honest, just the occasional bug found in a new release, which they acknowledge and deal with well). We run Naverisk on our own servers rather than the hosted option, which is easy to install and maintain. We had previous experience of another RMM product that moved to a cloud infrastructure and the performance suffered and we had security concerns. So we searched for a replacement we could operate ourselves, found Naverisk and immediately took to the product. One of the biggest likes is the speed of response when we send script packs to multiple devices and also the huge range of monitoring alerts we can create. This is now rounded off very nicely by the new features that can trigger a script to attempt to self-heal problems when an alert is received.

Cons: The remote control features have always felt a bit clunky with a heavy reliance on Java to open VNC or RDP channels. This has been improved quite a bit lately with the introduction of Splashtop but I still feel it could see a bit more polish for a seamless experience

Overall: We are able to manage a lot more customers' systems with a small team than we could before.

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Cons: Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

Overall: Naverisk gives us more control, flexibility and functionality for the adequate price.

Capterra-loader

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

Jan 08, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Cons: all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Overall: I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Naverisk RMM has transformed our Business

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Cons: The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

Overall: Increased Revenue

Decreased time to resolve issues

Capterra-loader

Amazing tech support. Those guys are quick and very knowledgeable.

Jan 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit.

Cons: My biggest con would be that there is no built in 3rd party patching. There is a work around but you have to purchase a separate product then run scripts to integrate it into Naverisk. This is something that should be a firm integrated piece of the platform. My other con is that the PSA is very generic and doesn't really do much. It seems they added a few labels (sales queue, PR) and named it a PSA. We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless. It would be nice if Naverisk could be our entire platform but again we had to go outside to a 3rd party in order to get the type of SNMP monitoring that we need.

Overall: We use this software everyday to manage and maintain our clients end devices as well as for ticketing.

Great RMM for MSPs

Apr 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The support & features, value for money. As a MSP you need the backup at the backend for the service that you provide for your customers and Naverisk is doing this. We have worked with several RMM platforms before and, given that there is a learning curve with every single one, Naverisk just stood out in terms of support, features, functionality and value.

They always come back with a quality answer. Always got an answer within a very short timeframe and it alwasy was a workable solution. Top notch.

Cons: The interface could be prettier (e.g. tiered, drawers) = more modern. There were some quirks with the remote access software but an update fixed it and it works fine.

Overall: Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.

Product is extremely easy to use. Dashboard is not overly complicated like other products we tested

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy interface. Constant alerts. Practical pricing. Friendly and knowledgeable support. Very simple and easy to learn and configure each client with their own parameters. Can also allow client access to their own agents.

Cons: Waiting for a central method to save client network details and a simple method to a centralize passwords and stay secure. Hopefully they'll add this to the product soon.

Overall: This allows me to better sleep each night. I'm notified if a service or server has gone down or requires any attention. Also provides instant information on any server or desktop.

Capterra-loader

Naverisk takes care of the "Managed" in MSP

Jan 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Customization: The ability to automate (script packs, automation rules, scheduler triggers) and tailor (custom roles) the solution to meet exactly the needs of each client. The emphasis on functionality. The large range of features (Patching, SNMP, Scheduler) that help make this tool indispensable to our organization.

Cons: The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.

Capterra-loader

This is the most complete RMM I have used right out of the box. Comes with all features enabled!

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Comes with all features enabled with a clear and simple interface! Multi tenant console for MSP is a great feature to enable sub resellers and customers. Great to see Naverisk has stayed focused on the core offering!

Cons: SNMP Support is sadly lacking across many versions and this would complete the monitoring ability of this product! Essential to get this fixed ASAP as this has never worked satisfactorily!

Overall: Daily alerts and monitoring of our customers facilities as well as a central ticket system.

Capterra-loader

Excellent product, we use it daily and moved from Solar Winds very happy

Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Single browser, everything in one dashboard. patch management, all the device info is easy to access, live chat, smnp, history, alerts, it really is a one stop show

Cons: Look and style, it would be nice to see it modernised. this is me being particularly picky.

I'd also like to see some improvements in SMNP, it would be better if there was a bigger pool of common devices, such as HP ProCurve switches, routers etc.

Capterra-loader

Awesome

Jan 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The constant updates and bolt on's of new modules that allow for more and more control of systems monitored. The support of the software is top notch, their team is amazing.

Cons: The granularity of reporting could be improved a bit, without the need of having someone on my end to do database pulls.

Overall: The ability to manage all our clients machines and monitor usage centrally.

Capterra-loader

Value for the money. Personalized Customer Service.

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's the balance between the number of features vs ease of use. Not bloated like some of the competition. Speed of Agent Deployment, Remote Control and Accepts the wide variety of general scripts.

Cons: User Interface could be better. Some of the built-in reports are not adequate for our compliance needs.

Overall: Automating management of distributed client devices.

Amazing Product

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use, Value for Money, Support Personal, Functionality, Complete RMM, Patch Management. Completely White Labelable

Cons: Needs a Mobile APP. Lack of communication when purchased by ECI software. Hopefully, now REP have it back

Overall: This software has helped me to retain and build my customer base. Complete visibility of what is happening at each customer.

We have used Naverisk from day one, and have never considered anything else. It works great!

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's ability for us to easily manage and monitor our customers. And the availability and efficiency of support staff when any assistance is required for any reason what so ever.

Cons: Not the easiest to use from a mobile phone when required, but other than that I have no cons to report.

Great product - great potential if you take advantage of it

Jan 09, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.

Cons: doesn't update agents well, and no resolution to resolve this issue when new versions are created. Missing the ability to limit alerting on ticket types.

Good Product, Great Suppoty

Jan 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the Support team, they are all great, very helpful and knowledgeable.

The roadmap / frequent upgrades are god

also the connection to Xero is great

Cons: the remote access - spalshtop, vnc are flaky at times, I still need a lot of leaning about the product to make it really work well, but I think that;s the nature of these RMM programs

Overall: Great tool to run my business with

Naverisk is our go to product for device management, support is superior compared to other vendors

Jan 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Devices Management, reporting, remote management.

Ease of use and implementation was pretty simple.

Cons: Would be good to have a mobile application so I can complete time entries from my phone , ipad etc.

Very useful monitoring which works proactively to help resolve issues

Jan 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Features of the product and support is very good. And can easily add your own monitoring. Lots of templates and monitoring out of the box

Whenever I have a question or need something, they have always been there and resolve the problem.

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Once you are used to it, it is very easy to use. The team helped us get the initial install up and running.

Cons: Used to have an issue with agents dropping but does not happen as often anymore. We also like that splashtop is now integrated and included.

Each support tech has been excellent to work with.

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ability to see customer's information in realtime, and if I am unable to fix an issue I gave a great support option.

Overall: Consistent Stability

Capturing!

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The company and team that supports it, as well as the functionalities. The interface was easy to navigate.