# Page 2 | Naverisk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Naverisk the right Remote Support solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171182/Naverisk-RMM-PSA/reviews --- Naverisk 4.8 (97) [View alternatives](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Naverisk ## Showing most helpful reviews Showing 26-50 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GZ George Z. CTO Information Technology and Services Used the software for: 2+ years ### "Naverisk - Game changer" July 5, 2024 4.0 Been a loyal customer for 10+ years. Great team that are always available to help and teach our staff Pros With Great Support and after sales training it stands out. Having real time monitoring of our clients Critical systems is a must for any MSP Cons Mobile app requires more functionality. Built in remote splashtop needs some features. Review Source AB Azam B. Director Business Supplies and Equipment Used the software for: 2+ years ### "Best remote profesional software availble" August 6, 2024 5.0 10 years a client, never an issue or a problem. Great customer service and product. im a small business with only 2 clients left to look after 365 taken alot of business away. Pros the fact they are understanding, its like a 7 star service at Dubai Burj Cons nothing, just inflation nice to able to claim vat back from the goverment. Review Source SR Santash R. IT Technician Information Technology and Services Used the software for: 6-12 months ### "Remote support & Patch managing made easy" November 27, 2023 5.0 for me being a first timer, so far im loving the experience and love the efficiency of this product Pros Remote control, Patch Management & Backups Cons Sometimes the splashtop would refuse to work and we would be required to use a temporary alternative example ANYDESK Review Source RQ Roy Q. System/Network Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "I simply love Naverisk" April 25, 2022 5.0 I've installed and configured Naverisk at multiple employers and every time my experience with Naverisk has been fantastic. Pros What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window. It's also lightweight. Other products I've used like Automate provide similar functionality but are much larger programs and don't operate as efficiently. Cons I'll be 100% honest and tell you there really isn't anything I dislike. The product and team behind it have ALWAYS been excellent to work with. Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Naverisk I know the team and have worked with them in the past. Naverisk has always been my top choice since I used it back when it was first developed. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Expense and functionality. Review Source JS Johnny S. Senior IT Technical Support Information Technology and Services Used the software for: 2+ years ### "Remote Management and Automation made easy" July 7, 2022 5.0 saves time, same money what could have been spent on third party applications, easy access Pros remote access, patch management, automated tasks, alerts Cons uninstall, or when the service appear offline while the server is still running (maybe corruption in the installation?) Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) because ConnecWise got crypto in february 2019 Review Source Craig T. Senior IT Engineer Information Technology and Services Used the software for: 2+ years ### "Naverisk 2022" April 25, 2022 5.0 Excellent, support has always been responsive when required Pros Easy of use and reliability, we currently host onsite but will be moving to cloud hosted after 5+ years Cons Slightly better roadmap availability and release schedule Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing Naverisk Pricing, ease of use Review Source GJA Gregory James A. Director Information Services Used the software for: 2+ years ### "Long time user of Naverisk at my last MSP." May 20, 2022 5.0 Naverisk made my life comfortably easy for about eight years. Pros The software is great and Windows support is strong and fully featured. The remarkable customer support was my favourite thing about it though, being able to get an answer to a question in a few minutes by email is something I haven't seen with any other RMM. Cons The Mac client seems unreliable but that seems to be the case with every RMM I have tried so that's probably a Mac thing. Review Source Andy H. Founder Medical Practice Used the software for: 1-2 years ### "Limited product, horrible customer service" February 6, 2019 3.0 In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did. Pros Easy to use and simple. Quick deployment. Responsive UI. Cons Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price. Review Source Jon B. President Used the software for: 2+ years ### "Easy to implement and get started, a good group of tools, and documentation included. Good AiO." January 8, 2018 5.0 I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve. Pros simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers. Cons all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited. Review Source CJ Chris J. Managing Director Information Technology and Services Used the software for: 2+ years ### "Top Server Monitoring " June 2, 2022 5.0 A great support solution for IT companies. Should always be considered. Very scalable with a host of features. Pros Very easy to use from any location as it is Cloud hosted. Easy to group clients in their customer group. Easy to deploy. Cons Occasionally difficult to redeploy if connection to monitoring client was lost. Review Source JP Joshua P. support technician Information Technology and Services Used the software for: 2+ years ### "the best remot emonitoring software about " April 25, 2022 5.0 amazing product that i would recommend to any business Pros I like how this software makes working so much easier and efficient by managed all compnay devices neatly and having instant remote via splashtop or rdp Cons sometimes the devices would show offline when they are on but this is minor and a restard sorts this Review Source Chris R. Director Information Technology and Services Used the software for: 6-12 months ### "Naverisk PSA and RMM" June 16, 2022 5.0 Naverisk have been really supportive with questions or any issues we've had and always responded promptly but also been proactive in making us aware of new features too. Pros Produce is consistent and reliable, we really like that it notifies us straightaway when devices go offline or there are Critical Issues. Cons Would like more integration into Microsoft 365, Azure AD and Endpoint Manager (Intune) Review Source JC John C. President Information Technology and Services Used the software for: 2+ years ### "Great all-in-one product" October 14, 2021 5.0 Pros Easy to use, was deployed in place of another product in less than a week and was in continuous use since Cons additional integrations with quickbooks desktop, for instance Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Product was unusable and support was almost non-existent Review Source RB Robbert B. Technical Support Computer Networking Used the software for: 2+ years ### "On the spot!" January 8, 2024 5.0 Haven't had many issues doing what I need to do. Surely when the apps have been updated and remote support goes down for a few minutes, but at least the software gets updated Pros I can monitor my client sites on the go, and give them feedback 24/7 Cons It would definitely make a massive difference in my life if there was a full blown Mobile Application. Review Source JT Jurgen T. Director Information Technology and Services Used the software for: 2+ years ### "Naverisk is the best RMM software there is on the market " May 6, 2022 5.0 Very good!. I have seen and used a lot of RMM products but this is BY FAR the best one. Pros The complete overview of the Customers Networks/Devices in one screen. Integration of remote control software. Single click on device to access computer remotely. Choose which remote control software to be used. Windows and 3th party Patching Cons Bugs are solved in next releases so you have to wait for a few month. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Naverisk The best overview in just one screen. Switched from [SolarWinds Patch Manager](https://www.capterra.com/p/182264/Patch-Manager/) Many bugs, slow, expensive. Just bad Review Source Glynn W. Owner Used the software for: 6-12 months ### "Amazing tech support. Those guys are quick and very knowledgeable." January 17, 2018 4.0 We use this software everyday to manage and maintain our clients end devices as well as for ticketing. Pros The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit. Cons My biggest con would be that there is no built in 3rd party patching. There is a work around but you have to purchase a separate product then run scripts to integrate it into Naverisk. This is something that should be a firm integrated piece of the platform. My other con is that the PSA is very generic and doesn't really do much. It seems they added a few labels (sales queue, PR) and named it a PSA. We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless. It would be nice if Naverisk could be our entire platform but again we had to go outside to a 3rd party in order to get the type of SNMP monitoring that we need. Review Source GT Georges T. Senior IT technical support Information Technology and Services Used the software for: 2+ years ### "Very nice software" July 7, 2022 5.0 server and user problem troubleshooting, check server, and configuration for server and Pros easy access to servers, that help monitor faster, shutdown servers without accessing the server Cons yes all the features are very good and very useful,its help the service feature to run services without getting into the server Review Source MF Michel F. Owner Computer & Network Security Used the software for: 2+ years ### "Great Product, Easy to Use, Great Support" April 28, 2022 5.0 Overall a great product, easy to use, fast response of naverisk, small but active community on the forums, Pros +Easy to use +Great scripting Tool +on-premise Cons \-setup is little complicated and documentation wasn't complete at the time we setup. but this has been improved over the years and upgrades are installed quit easy now. -new release of the software are sometimes slowly deployed Reason for choosing Naverisk Communication, the naverisk sales teams wasn't pushing there product, extended the trial period and gives you a warm welcome. Review Source JD Joseppee D. President Computer & Network Security Used the software for: 1-2 years ### "Good Product but needs work" January 9, 2024 4.0 Good Product, worked well but sometimes missed alerts Pros Has a lot of features and are customizable, work most of the time. Cons A bit slow on connecting, too long to implement new features and interface some time will not load properly. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Naverisk Seemed to be a better product and more customizable. Review Source ES Evgeny S. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease. " January 16, 2018 5.0 Naverisk gives us more control, flexibility and functionality for the adequate price. Pros Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need. Cons Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use. Review Source CQ Chris Q. Engineer Information Technology and Services Used the software for: 2+ years ### "Naverisk Management Software" April 26, 2022 5.0 It benefits our whole company to manage and look after our customers with great ease. Pros The ablility to manage multiple companies is quick and easy with Naverisk it makes it an essential bit of kit for IT Support. Cons There is so much to learn with this software so I havent got round to any cons yet. Review Source VY Victor Y. HOD Computer & Network Security Used the software for: 2+ years ### "Best value for money" July 7, 2022 5.0 All monitoring, patching and automation problems were solved with Naverisk, and it is helping us in the day to day work to assist our clients faster and solve their problems Pros The product is very easy to use and includes all features needed by an MSP to be able to monitor, automate and patch manage his clients' infrastructure Cons All this software features are of ease, nothing that I disliked Review Source Peter W. Administrator, Infrastructure and Security Automotive Used the software for: 2+ years ### "Great Product love using it" August 28, 2019 5.0 Pros Been using Naverisk for 6 years +. 2,500+ Windows, Linux, Mac devices being managed. Just signed up to another 3 +s contract term. Cons The development process isn't as smooth but it is getting better so I am looking forward to what they are bringing to 2019R2 & 2019 R3. Reason for choosing Naverisk Because the company listens to the customer and brings things to reality which is why we choose to go with Naverisk RMM. Review Source Response from Flowingly September 3, 2019 Hi Peter. Thanks for taking the time to submit a review. It's great to hear that you love using Naverisk. Thanks for the feedback on the development process. This is something we have been putting a lot of work into and you will see some big improvements in future. We're looking forward to releasing 2019 R2 shortly and we'd love to hear your feedback on the forum! KM Kevin M. President Computer Networking Used the software for: 1-2 years ### "There is too much of a good thing" September 21, 2022 3.0 I feel I really never used it to its full potential because it just wasn't intuitive enough and presented too much at a time that important information was lost in the noise. Pros It has a ton of features and can provide quite a number of benefits if they are used Cons The interface is too busy and for all the features, you get lost in them and only end up using a handful. Too much digging is required to have things at the forefront of your display. It's information overload. Reason for choosing Naverisk The sales presentation showed many things I could do with the product Review Source TR Terry R. CIO Non-Profit Organization Management Used the software for: 2+ years ### "Great product for the price" October 14, 2022 4.0 Easy to use and easy to deploy. Pros Ease of use and easy to deploy. The company was a pleasure to work with, and as a CIO I use this software in 25+ locations Cons The lack of a desktop ticketing API was a simple fix that should be incorporated sooner rather than later. Remote administration to the native admin profile would be a nice feature. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Naverisk Price Review Source Similar Products Featured