# Ripple Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ripple Software - reviews, pricing plans, popular comparisons to other Clinical Trial Management products and more. Source: https://www.capterra.com/p/171183/Ripple --- # Ripple Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ripple ## What is Ripple? Ripple is a highly-secure, web-based, retention-focused patient and study management tool for clinical and translational study teams. Ripple streamlines your study processes and centralizes all aspects of recruitment and post-enrollment tracking of patients in clinical trials. Ripple helps clinical trial sites enroll more patients faster, manage engagements, simplify reporting, and automate tasks in order to provide an efficient, patient-centered experience to all trial participants. ## What is Ripple used for? [Clinical Trial Management](https://www.capterra.com/clinical-trial-management-software/)[Healthcare CRM](https://www.capterra.com/healthcare-crm-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ripple?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://ripplescience.com/&name=Ripple) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ripple 4.8 (32) VS. [4.4 (33)](https://www.capterra.com/p/172299/Health-Cloud/#reviews) Starting Price Contact vendor Starting Price $350 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (32) Ease Of Use 4.2 (33) Value For Money 4.7 (24) Value For Money 3.9 (29) Customer Service 5.0 (28) Customer Service 4.1 (29) ## Ripple alternatives [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (154)](https://www.capterra.com/p/90493/ECP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/171183/Ripple/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Clinical Study Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tools to manage single or multiple clinical studies within a centralized platform EMR/EHR 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and securely store digital patient records HIPAA Compliant 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing and tracking patient health, progress, communication, and treatment plans Patient Recruiting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Helps clinical trials/labs get patients for participation. Scheduling 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Ripple 66 features Shows that electronic documents are authentic and linked to specific records Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage contact details and communication with clients Tools to manage single or multiple clinical studies within a centralized platform Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import, collect, and capture data from multiple sources Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Process of checking different types of data for accuracy to avoid errors or inconsistencies Graphical representation of data Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Import, collect, and capture data from multiple sources Manage, store and organize emails within the system or via third-party apps Create and securely store digital patient records Manage the enrollment and onboarding of all new members and accepted applications Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Store information about leads or contacts and track, manage and nurture them throughout the sales process Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Allow communication between the company and patients via messages, SMS, emails, phone, and more Managing and tracking patient health, progress, communication, and treatment plans Observing and tracking a patient's health status, condition, and wellbeing Helps clinical trials/labs get patients for participation. Predict future data based on historical data sets Reporting on how each user, task or process has advanced since its initiation Randomize the displayed order of questions and answer options Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (32) 4.5 Based on 32 reviews ## Pricing Value for money 4.7 (24) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.7 (24) 4.7 Based on 24 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (28) 5.0 Based on 28 reviews ## User reviews Overall rating 4.8 Based on 32 reviews Filter by rating 5(26) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KELLY CATERINE ROHR H. Administrativo Individual & Family Services ### "Facilidade de usar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2021 Organização da agenda, melhora na qualidade do atendimento. Pros Na minha opinião, o recurso de agendamento é o mais importante. É fácil de usar, e bem completo. Cons Não tem processos difíceis nessa plataforma. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Summer M. Research Coordinator Research ### "Ripple for Small Studies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 28, 2020 Ripple helped us shift our research study folders from paper to electronic, which provided everyone with equal accessibility and better ease to change and input information as needed. It has helped our team become more organized and focused. Pros I enjoy using Ripple for our academic research/psychology studies. I enjoy that everything saves automatically and it is generally pretty user friendly and easy to use/teach. Cons I think that the searchability of the software could be improved. Sometimes you need to know exactly how to search for something in order for it to show up, even if you know it definitely exists within the database. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2020 Hi Summer, Thank you for your review! We are glad Ripple has helped transition your research to a digital and remote friendly format. Ease of use is one of our primary goals, so it is great to hear that you have found Ripple easy to learn and teach. We have plans to improve filtering and sorting on some areas of the application, and hopefully we will be able to expand these improvements to include searching in general. Thank you! NL Naomi L. Researcher Research ### "Easy and effective " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 26, 2020 Pros The calendar feature as well as the completing tasks are crucially helpful in our longitudinal project Cons Mobile feature needs improvement, there should be an app! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 28, 2020 Hi Naomi, Thank you for your review! We are happy to hear that Ripple's calendar has been beneficial to your research. We have recently made some minor improvements to our screener forms to ensure they are more mobile friendly. We know that mobile access is an ongoing need for our customers and hope to continue to enhance Ripple to address this need in the future. Thank you! ST Stephanie T. Research Coordinator Mental Health Care ### "Best Research Management Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2020 Ripple is invaluable! It's efficient and prevents steps from falling through the cracks. I highly recommend research teams schedule a demonstration with Ripple wonderful team to learn how Ripple can work for your project. Pros Ripple is incredibly easy to use and customizable to your specific project needs. Ripple is so efficient, Research Assistants on our project were able to take on more responsibility and tasks, eliminating the need for an entire position. Ripple makes it easy to track all the moving pieces of a research study and tasks each staff member needs to do. It's also effective for project managers to see aggregate data for reporting. Cons The only features that could use improvement is the recruitment tab. Sources are unsearchable and it can take a while to locate a specific source. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 28, 2020 Hi Stephanie, Thank you for your review! We are happy to hear Ripple's flexibility and efficiency have helped optimize your project team. We are making some improvements to searching and filtering in multiple areas of the app, and based on your feedback will be sure to research how the same enhancements could be applied to the recruitment tab. Thank you! TN Taylor N. Graduate Research Assistant Research ### "Clinical Researcher's Best Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 26, 2020 Ripple has allowed improved the research team's cohesiveness as we are all able to use Ripple simultaneously and can easily pick up where another team member left off. Additionally, having Ripple has been a LIFESAVER in our transition to remote work and we were able to keep data collection going with minimal delays. Pros Our work is longitudinal and we rely heavily on participant contact for our retention. We love the contact log for tracking how often we reach out to participants and what methods of contact we used. It is easy to recognize when someone needs to be scheduled or called and allows us to keep participant information in an easily accessible place. Cons The most challenging part of ripple has been navigating the imbedded screener. We have had issues with the current screener indicating new participants are eligible when they are not. To avoid this, we simply move the participant to their enrollment/ineligibility status manually. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 28, 2020 Hi Taylor, Thank you for your review! We are happy to hear how much Ripple helped your move to remote work, and hope to continue to add features to facilitate your team's collaboration. We are always looking to improve the app and will take your feedback regarding the internal screener forms into consideration as we build out our roadmap. Thank you! BA Brianna A. Project Coordinator Research ### "Remote Work Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2020 My team is able to track recruitment and retention, which is very helpful when deciding which community organizations we should put more energy and resources toward. We then thank our community partners for the referrals and strengthen our bond by referring our participants to them. This community networking has played a role in when and how we communicate with participants, another aspect that is well tracked in Ripple. We can also assign Ripple tasks to team members and associate them with specific participants, thus accounting for everyone on our team and in our program. Pros Our team transitioned almost everything to Ripple, before the coronavirus began to affect our research protocols and data collection. Our familiarity with the product prepared us to transition to remote work very smoothly. We have greatly appreciated Ripple's customer support and desire to enhance the system's features. Some of our favorite features include the creation of tasks and the ability to track recruitment and retention strategies. Without Ripple, our administrative team would have a hard time communicating participant information in such detail. Cons There is always room for improvement, but it is evident that the Ripple team values customer feedback and is working around the clock to provide as many relevant features as possible. I imagine it is difficult to field the amount of feedback that they receive, but their communication about their goals and progress is fantastic! Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Tracking all participant information in Excel became cluttered, confusing, and overwhelming. We needed a more organized and user-friendly system for our longitudinal study. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2020 Hi Brianna, Thank you for your review! We are happy to hear that Ripple supported your move to remote work during this disruptive pandemic. We look forward to enhancing the application more in the future, especially in regards to task management and ensuring you can focus on nurturing your participant relationship. Thank you! LM Lebogang M. Social Science Interviewer Research ### "Working easy and smart with Ripple software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2020 I am more involved in scheduling of participants and what I really like about the systems is that when you update the visit date as scheduled Ripple already gives you the net appointment date , that is so amazing.Then you are going to find those participant in the calendar highlighted in different colors. I also like the fact that if you miss to update participant or they somehow miss the visit, they stay red making it very easy for you to follow-up. Pros The fact that the software is not user dependent, it does everything on t's own and also the audit trail. Cons The fact that it tends to be user dependent at times, if you don't d certain things correctly it will not play along. It is guided by the user Reasons for choosing Ripple It's easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2020 Hi Lebogang, Thank you for your review! We are happy to hear that the scheduling features in Ripple have been valuable. Hopefully you have had a chance to utilize our most recent updates regarding flexible event scheduling. We are always looking for ways to improve the product and plan in the future to provide more automation, hopefully reducing some of the user dependency. Thank you! GR Grace R. Neuropsychology Testing Technician Research ### "Great Tool for Organizations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 19, 2020 Overall wonderful experience with Ripple. Pros Easily accessible and very quick to learn the software. Wonderful tool for all types of organizations. Cons Navigating to your own company site is hard. I would like to see the ability to find your organization in a drop down menu on the main Ripple page. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Hi Grace, Thank you for your review. We are happy to hear that Ripple has been easy for you to learn and access. We will definitely take your feedback regarding navigation into consideration as we look to improve the app in the future. Thank you! JL Janine L. Research Project Coordinator Research ### "Great for research! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2020 My team and I have had a great experience with Ripple! \[SENSITIVE CONTENT HIDDEN\] has been and continues to be extremely helpful. She responds and meets with me via zoom right away, for that I am very appreciative! Pros My research team has been utilizing Ripple since 2018 and we are extremely in awe of all the features it provides. We are able to safely and privately access participant information using our work computers instead of carrying around paper documents. I believe being able to organize and keep track of participants' confidential information remotely has been extremely important, especially during the COVID-19 pandemic. Cons I think I would prefer the calendar to remain the same even when tasks and visits get completed. Whenever we complete participant visits, their name and appointments get deleted from the calendar since they are completed. I would personally prefer for their names to remain on the calendar as a way to keep track of when those visits were instead of looking into their charts/pages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Hi Janine, Thank you for your review! We are happy to hear Ripple has been beneficial during the pandemic upheaval. We know that safe and secure access to your data is integral to your success. Regarding your feedback about the calendar, there is the ability to filter and show completed events at the top of the Calendar page. We also have some updates planned to add additional filter options to the calendar. Thank you! JG Jacob G. Research Coordinator Research ### "Great Interface with Lots of Potential" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2020 Pros It is really easy to use and is optimal for recruitment workflow as well as tracking participant status in a study. It's also great as a quick reference to look at participant contact info. Cons The dates logic can be kind of wonky. For example, it normally prompts the next study visit some amount of days after the last visit. This is great, but some visits occur a set amount of time after the baseline, not the last visit, so this can make the set dates really off for some participants. The dashboard could also be more useful in regard to showing a richer database set, such as how many participants completed a study phase for example. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel sheets became really cumbersome and more easily caused confusion in visit tracking Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Hi Jacob, Thank you for your review! We are glad to hear that you find the Ripple recruitment features so beneficial. In regards to your feedback on scheduling flexibility we recently released a major update to this functionality that will allow you to truly customize the date calculation process. Take a look at the Study Settings - Events page to take advantage of these new features. Thank you! [View all Reviews](https://www.capterra.com/p/171183/Ripple/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)