Who Uses This Software?

IT teams managing 50-50,000 Windows machines.


Average Ratings

83 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/one-time/user
  • Pricing Details
    Licenses are perpetual and a one-time cost. Support is renewed annually.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SmartDeploy
  • www.smartdeploy.com
  • Founded 2008
  • United States

About SmartDeploy

SmartDeploy is a leading provider of modern endpoint management solutions. With a flexible layered architecture, IT can achieve centralized, single-image management to support 50 - 50,000 endpoints. SmartDeploys award-winning technology combines the best of progressive solutions like SCCM, centralized solutions like VDI and legacy imaging solutions like Ghost, without the common drawbacks. More than 3,000 organizations trust SmartDeploy to deploy and manage their end user devices.


SmartDeploy Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Backup Scheduling
  • Bare-Metal Restore
  • Compression
  • Differential Backup
  • Disk Cloning
  • Encryption
  • Image Deployment
  • Incremental Backup
  • Web Access / Restoration

SmartDeploy Reviews Recently Reviewed!


No Hassle Imaging

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: With budget cuts, we've had to stop doing massive system refreshes and are now purchasing smaller amounts of systems as funds become available. We are a Dell house, but due to the new purchasing strategy we are getting a more diverse set of Dell models. Fortunately, for us, SmartDeploy has allowed us to tackle that diversity by use a single common image for about 12 different models (which include desktops/laptops and tablets). We only have 1 image to maintain, instead of 12, and if we get a 13th model, then we simply download the PPK (package of specific drivers) from SmartDeploy, add that to our image package and off we go. That is what we like most about this product, but there are a plethora of other items that has made SmartDeploy a huge success. We chose SmartDeploy about 4 years ago, after researching and comparing it in live tests with Symantec and Acronis. We had it up and running in production in about a day. Thanks to a very logical image creation and deployment process, we created a VM using VM Workstation, downloaded the necessary PPK's (driver packages) for the specific machines we had a need to image, and then created a USB stick which contained all necessary image components. Within 30 minutes, we had imaged 3 different models and realized our imaging problems from before were over. What a beautiful thing.

Cons: Would like to be able to snap an image of an existing system and save for re-deployment. To my knowledge, that option has not been made available....yet.

Overall: SmartDeploy as a company is very focused on this one thing, and as a result they are not getting sidetracked and overwhelmed. If there is any issue (which occasionally happens due to their striving to enhance the product), they quickly resolve the issue. Their tech support, has always been outstanding and very notably, they provided some highly-customized support to tackle a very unusual make/model we needed a special image for. I would choose SmartDeploy again in a heartbeat.

Build a Virtual Machine then deploy to any hardware

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Being able to generate a single VM image and distribute it to hundreds of different computers (manufacturers and models) is revolutionary. Other software I've used requires you to have an image created on each type of physical hardware. This means you have to manage multiple images and have a spare of each type of computer just to maintain the system.

Cons: There are several deployment methods (USB drives, local network, cloud-based) that all work really well. When using the USB drive method, there isn't an easy way to update the boot software (e.g. WinPE) on the device or distribute new USB media. Shipping the USB drives works but is slow and expensive. Having the coworker at the remote office create a new USB drive is difficult because you have to walk them through installing the enterprise software which I don't necessarily want them to have access to. However, this is not undermining the huge benefits we see from using SmartDeploy.

Overall: Our company delivers software training and needs to deploy a single image to hundreds of machines multiple times a year. We primarily use offline USB deployment for this and it has worked extremely well over the past two years with very little issues or maintenance needed. We have a few dozen disparate sites and each site is maintained by a non-technical employee. They plug the USB drive into a computer and leave it alone for an hour. When they come back its fully deployed - like magic! This method offsets the installation of several software packages that would normally take several days. When deployment issues are experienced we ask the user to capture the logs and send them into SmartDeploy Support. They are incredibly responsive and helpful.

Absolute time saver

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I inherited this process from a previous employee who had left the company. Within just a short amount of time, having never used SmartDeploy before, I was able to update our VM and create a new image. It is awesome to be able to take a brand new computer out of the box, boot from a USB thumb drive and have our standard image installed automatically. Once our image is installed the PC is end user ready with all of the software they need to do their job. I can not imagine rolling out new computers without SmartDeploy.

Cons: Honestly, everything about SmartDeploy works for me as I need it to.

Overall: Time saving, we are a Medical Center that is continually growing by purchasing smaller clinics and offices around us. Each time we acquire a new location I have to go in and replace all of their workstations to bring them up to date. I can image 10-40 workstations in no time and ensure each system is configure exactly the same. Time = Money.

Deployment made easy

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
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Pros: Our deployment system is consistent now

Customer service is responsive when there are issues

Cons: We are a static IP shop and SmartDeploy is ideal for DHCP so we are not as able to use the unattended features but we have 350 PCs across our entire environment so it's not a deal-breaker at all

Customer Service is in Portland and we're in Chicago - 2 hour delay if I have issues in the AM

Overall: We came from a Symantec Ghost and then Clonezilla environment and everything was utterly hands-on and inconsistent and required the usage of an external hard drive that was always full and CDs. SmartDeploy brought us into the 21st century by making the deployments network-capable and able to be run from a dedicated workstation (could also use a VM but I am the only one really working with it for now). We are not using it to its fullest extent but have hopes of doing so as we grow with it. It's a great product for us

Mass Deployment Made Easy

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Easy setup

- Works with virtual machines so you don't need to keep hardware around just for images

- Can be used PXE with WDS

- Differencing images to save space based on a main image

- Can create disk or USB boot drives

- Push images from the console remotely for clients.

- constantly implementing updates and features for console

- Great support

Cons: - License management for companies could use work (this is in the works for change)

Overall: It has been a great experience for us and users working with this software. It has made troubleshooting, upgrading and deploying machines a breeze. I am in a business with 800+ machines and having the difference images for departments helps a ton. PXE and having a WDS boot image from SmartDeploy helps us and other areas of IT image on the fly whenever they need without using the console to push out.

SmartDeploy on College Campus

Jan 30, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of capturing VMs and deploying images

Platform packs

user interface

image management and connectivity to the images after deployment

Cons: lack of documentation regarding differencing images

lack of documentation/training for folks newer to image creation/SmartDeploy software

Have had issues installing the SmartDeploy application on secondary machines in the past

Overall: SmartDeploy has been a very appreciated resource in my department. As I'm the only one that creates/manages the images for all of the college-owned machines, it has made that part of my job much easier and more streamlined. Although I have had minor issues with the software in the year that I've been using it, the issues have been severely outweighed by the benefits it has provided. I haven't gotten the chance to work with the networking team on setting up the connectivity necessary for using some of remote management features, but I do look forward to taking advantage of those. Overall it's been a solid experience with my only real gripe being a lack of true documentation. I know there are articles but I've found a good portion of them lacking in the information that I needed. The good; however, is that technical support has been timely in getting around to my questions and answering them for me.

Best imaging software out there.

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of imaging computers makes my job so much easier, no hunting around for different drivers for each different manufacture we have.

One image for all of our computers makes it simple, fast and reliable.

I have some of our clients using it now due to me bragging about it constantly.

Cons: I have no cons that I can think of. That is rare with most software.

Overall: My experience with SmartDeploy has been great.

If I have an issue which is rare and it's always ends up being my fault because I did something wrong or stupid ( hahaha) they have ALWAYS fixed any issue I have had very quickly.

I have never worked with better support on a product!!

I am always praising the support when I am trying to get our clients to buy the product or if I am demonstrating the software.

Capterra loader

Update the Drivers without Recreating the Image

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the idea that the Drivers are separated from the image itself. I can use the image to different brands and model computers (except Mac) and just either download the driver pack (ppk) from SmartDeploy or create your own.

I started using their Cloud Deployment, and it is amazing. A user can download the 600Mb payload to a flash drive, boot to USB and voila... SmartDeploy will pull everything it needs from your Cloud Service (OneDrive for me). They have forums and videos that are very helpful.

Cons: I haven't seen anything I don't like about the product. No annoyance or instances that will scratch my head.

Overall: I am amazed by how easy to use SmartDeploy. You have multiple options on how you can image a machine... Offline (via USB), Cloud or Remote deployment. Keep making us happy!!!

Ghost is a thing of the past....Smart Deploy is the future of imaging!!!

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Complete ease of setup and ease of use. We love the fact that is now only takes us 6-7 minutes to image a PC for our company. The "no touch" and "click and go" functionality of the Smart Deploy imaging process is superb! Setting up and using a "reference" image to use on multiple platforms of hardware is a stellar part of the processes. I could go on and on and on.........JUST BUY THIS (and then shutdown your Ghost server!)!!!! It's the best thing you can have for an imaging solution for your IT department.

Cons: My team and I would like to see this software be able to keep data and programs in tact when we use it for upgrading purposes. We have a massive Windows 10 upgrade project that we need to accomplish before EoL of Windows 7 and this feature would save us time from having to run "manual" upgrades. I am sure I could come up with more idea's for this software, but I am pretty positive that Smart Deploy is already working on upgrades to this software.

Overall: We have, literally, only been using Smart Deploy between 30-45 days (new to it all), but it has DRASTICALLY changed how fast we can pump out deployments of PC's. We had SO MANY issues with Ghost and their support was HORRIBLE!!! So far we have only had one ticket with Smart Deploy and they responded in a VERY timely manner and had an answer for us.

My favorite imaging platform!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This package is flexible. It is easy to deploy from Cloud storage, network, and USB drive. The platform packs save me the time of finding and preparing drivers for each model. Price is reasonable, too!

Cons: When updating the platform packs, any task customization has to be reinserted since it overwrites the entire package.

Overall: This is the second company I have introduced this product to and my technicians love the ease of maintaining, creating, and deploying images. Hands down better than all the other options out there.

Good Platform

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use.

Greatly reduces new PC Setup times, sometimes by several hours.

Drives are included so we don't have to try and hunt them down.

Custom driver packs are easy to create for one off custom built PCs

Cons: Extra steps to activate Windows after the image (We don't have Enterprise licensing)

Requires LAN connection (I have heard Wireless is coming though)

Overall: We are a MSP and deploy new PCs on a regular business. We tried several imaging methods and decided to go with Smart Deploy for its low cost and ease of use. We have greatly standardized our setups and in some instances, saved 6-8 hours of installing software.

Product work great

Jan 29, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ability to create and deploy images across multiple platforms using driver packs instead of images with specific hardware is awesome. I used to have to keep images for each of our hardware builds. Now I just keep track of a few driver packs and all images become universal for all of our different systems.

Cons: Creation of platform packs for Individual mother board builds was not as easy as I had hoped, but found that default platform packs from my main vendor builds, were intelligent enough to let me load these images on motherboard builds as well. Worked out in the end.

Overall: We have been a Smart Deploy customer for the last 5+ years and it definitely streamlined our ability build up systems, but also respond to system failures in a very timely matter. Very happy with the overall product.

Deployments made simple

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customer Service is super helpful. The software itself is excellently integrated to allow you to install and deploy as you would like to any PC you would like.

Cons: Not really about the software, but, that I had not found this software sooner.

Overall: I use SmartDeploy daily. This software allows me to customize my install packages for each type of PC I am deploying to an end user. The Driver package integration is excellent. Very well done.

Capterra loader

Constantly getting better!

Jan 29, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: SD is always improving on their product. It's easy to use and the user interface is simple. The time it takes to image a machine is minimal. Even though we tell our users that it takes longer to image a machine - because then they'll just start getting demanding if it takes longer than 3 hours.

Cons: I don't utilize it to it's full potential. That's more a con about me than the software. It may do this now, but creating a golden image from a live machine would be awesome. Or just being able to do an image of a live machine and then snaps. So if something happened to that computer, I could just reimage it with that backup image/snaps.

Overall: Overall - Excellent. Support has always been great and I'm very satisfied with the product. Highly recommend!

Capterra loader

Great imaging software, it will make you forget about all of the others!

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software was very easy to use and learn. The software walks you through everything to setting up a reference virtual machine to capturing that reference machine. The support documentation is great and if needed, you can always reach out to their amazing support team.

Cons: No cons to add here, Smart Deploy continues to expand its capabilities and is always adding additional functionality. Most recently, cloud deployment options.

Overall: I've been using SmartDeploy a little over two years now and continue to be amazed at the new functionality that continues to be released on a regular basis. They took the amount of time it used to take to complete a build of a new computer down drastically and we quickly had an ROI.

Excellent Tool for Imaging

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Driver Management, WDS Integration for PXE booting. Offline Media Creation.

Very simple and effective tool. I come from SCCM 2012 background and it literally took me just couple of hours to learn this tool. Applying the driver packages/WMI queries are all automated. Boot Image creation is simple and the NIC drivers are automatically added during the boot image creation.

Cons: Need to have a better license management by selected users from the organization rather than contacting SmartDeploy each time to manage the licenses.

Overall: Time spent of managing driver packs, images are considerably reduced after using SmartDeploy.

Easy and to the Point

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: It took only am hour or so to learn how to use the software. Within a day of playing around you can easily become an expert. Smart deploy is constantly getting better and better they are always adding new features to help bridge the gap between it and SCCM. As far as imaging goes it has the same features as SCCM. However it lacks the system management aspect that SCCM offers. But for not having to learn anything, and a simple install process no servers to deal with this is much better

Cons: I used to work in a SCCM environment and those images were 100% complete. The PCs would join the domain via WIFI. Smart deploy has trouble with WIFI domain join, but works great if the PC is plugged into an Ethernet connection. Via SCCM the network admin was able to get all software and customization to happen over the SCCM image. With smart deploy some software cant be part of the image such as most anti-virus software, it has to be a post image task.

Overall: Before SD, we had to manually install the PCs were were deploying from scratch every time. This takes a lot of time and effort. SD makes this simpler and faster. For an inexpensive solution it was fast to implement and learn how to use it. Since we have many departments with different software requirements, it was easy and fast to build all the VMs and bring them into SD.

Helpdesk Manager

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: it is very easy to use and you only need one golden image for all the different PCs you are supporting.

Cons: none, it just works only had to call support once in 5 years

Overall: I have been using SmartDeploy for over 5 years now and have not had any issues.

Capterra loader

Incredible Asset!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use and functionality. SmartDeploy makes it very easy to deploy a golden image onto virtually any PC with its use of driver packs.

Cons: Nothing. The software has been very functional in our environment.

Overall: We used a hard drive duplicator before implementing SmartDeploy. SmartDeploy has made our process for computer preparation much easier and faster. We utilize the software on a regular basis for new computers and also to prepare existing computers for the upcoming academic year. Support staff have been very helpful and I don't know if I could ask for anything more. Thank you for producing a remarkable piece of software.

Easiest windows deployment ever

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: SmartDeploy has made deploying windows to dis-similar hardware so much easier. The added features continue to improve this product.

Cons: I do not see any cons to this deployment solution.

Best Imaging Software out there!!

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy to use. Works with all my OS platforms. Able to support all of my 150+ devices including mobile devices.

Support is top notch.

Cons: Price is all i can conplan about at this time.

Capterra loader

Imaging Software That Works

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: SmartDeploy is easy to use and simple to manage.

Cons: Lack of reporting features...which they are starting to add.

Overall: I've had the pleasure of using SmartDeploy for about 1 year now, and I don't regret a minute of it. The software is easy to use and setup, customer service is prompt and helpful, and the new features they add make it better each day. SmartDeploy is the best option for imaging that I've found.

Excellent Product

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: SmartDeploy is really user friendly, they provide activity wizards that take you step by step through the process from creating your golden image to deploying your to your first machine. I downloaded the trial software and deployed my first image about 4 hours later.

Cons: I'm having a small issue that I am working with their developer team to resolve. The software didn't support the naming convention of my domain. They are working to modify their software to work with my company's domain. I was told the functionality would be included in the next software update. Do not take this as a negative comment because this is no fault of SmartDeploy that my company named the domain in an unconventional manner. I just wanted to express that the SmartDeploy team recognized my needs and is trying to accommodate my company.

Capterra loader

Simplified our Image Deployment

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: SmartDeploy made our imaging and deployment of PCs so easy. I still get nightmares about our previous system, but SmartDeploy has made updating our image and deploying it to computers very straightforward and the best of all uncomplicated.

Cons: The capture process is a little slow, but honestly that is it. I still get images updated and captured easily.

Overall: I have nothing but praise for SmartDeploy. We maintain 600 PCs and keeping all of the many separate images we used to maintain up to date was an endless process of frustration. Our old process required that each manufacturer have its own image and we had a collection of legacy computers and images to maintain. Now we keep two images up to date, download the appropriate drivers for any new computers we purchase and we are ready to deploy. SmartDeploy also created a new driver pack for a legacy computer that needed to run an old OS for us and saved me endless headaches.

SmartDeploy

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: SmartDeploy is a must have. SmartDeploy has made imaging devices and upgrade a whole lot easier.

Cons: I have had no issues with using SmartDeploy.

Overall: My experience with SmartDeploy has been 100% positive. It has helped me in my job and has allowed me to image computers more effectively. I love that SmartDeploy can be used in any environment.

Capterra loader

Makes standardizing PC's a breeze

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: -Easy to use

-Great Customer Support

-Flexibility

-Standardization

-Platform Packs

Cons: -Creating platform packs for custom systems is a little complicated

-The cost, although being able to reclaim licenses from decommissioned PC's is a plus

Overall: I started using Smartdeploy 2 years ago (2016) and they have made many valuable enhancements since then. I manage a fleet of about 250 laptops with many makes and models in the mix. Having Smartdeploy has allowed me to push the imaging process out to the end user saving time and money in shipping costs.

Capterra loader

Excellent Deployment Tool

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's actually easy to use! I was surprised that I was literally able to learn how to use this system in about 3 hours. Of course, there was a lot of fine tuning. I really like how the platform packs make it easy to support the models of laptops and desktops we purchase. The support has been excellent.

Cons: I have had some issues with client agents getting updated on about 20 of my 100 computers, but other than that I have no complaints.

Overall: We used an deployment system that was written in-house, but when it needed updating it was much easier to move forward with SmarDeploy. We've been using it for 12 months, and have re-imaged all of the computers on our LAN. It is literally faster for us to re-image a computer than to run Windows updates if there is a Win10 feature update required. We do update our reference images monthly.

Capterra loader

Hassle free imaging

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is so much easier to push a software image than I expected. It really frees up alot of time and you can do more than one at a time. Its also easy to keep an updated Master Image so that you will always be a current version of software.

Cons: It can be a little daunting in the beginning, but they have great videos and tutorials to help you through it. Customer Service is great! They always have an answer or if not, they find one really fast!

Overall: Our team loves Smartdeploy - it has really helped us and made our multitasking job a bit more manageable. I would recommend this software before trying any others.

Simple and Powerful Imaging Tools

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: The product saves steps by joining a machine to a domain during the deployment process. SmartDeploy also gives several options for naming a machine during the deployment process. Driver management is simple. SmartDeploy keeps driver bundles for most industry standard workstation, so there's no need to check with every vendor.

Cons: The install was a little cumbersome. It needed to download separate tools from Microsoft instead of having them included in their installer.

Overall: SmartDeploy has cut several steps off our deployment process, helping to standardize our workflow and reduce the errors we were seeing in rolling out new machines. We're also deploying machines much faster as it takes fewer visits to websites for downloading drivers and software.

Most Effective Imaging Tool Out There

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Smartdeploy simplifies our deployments by allowing our imaging to be hardware agnostic. This is a game changer for us.

Cons: Per device pricing model, but this is understandable given our use-case.

Very easy and simple to use

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SmartDeploy's best feature I think is the ease of building and deploying images. Our team have saved so much time and resource with our large Windows 10 deployments. Driver management is a great feature as well.

Cons: We wish that we have more visibility and additional information into the status of a machine being reimaged on the console. Currently, only an icon next to the machine indicates that it is currently being reimaged.

Overall: Overall, we have great experience with SmartDeploy. Very easy to use and a time saver for us especially with large deployments.

Fast, Friendly and Intuative

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Given instructions (Video and Documentation) very clear and straight forward.

Support for WDS integration

Built in Agent and Console made deployment a breeze.

Rapid deployment time using both Unicast or Multicast

Speedy response from support (Time zone allowing)

Frequent Updates

Easy managment of drivers

Cons: Once deployment packages are created for the agent they automatically change to Unattended deployment. Would like to see an option to keep them attended.

Sometimes Driver packs would require rebuilding due to version change, not that it took very long to rebuild.

Overall: Overall it has been an excellent experience. Turned out deployments into a stress free time of the year which compared to how things were done previously was night and day. Would recommend.

works and very easy to learn and use

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: plug and go I create the USB drives and my fellow techs are out about building new workstations

Cons: the VM part was not easy to learn I am still at it

Imaging

Jan 31, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy this software is to use.

Cons: I did run into a few problems where some of the driver packs caused blue screens on some of our units.

Overall: Overall, Smart Deploy has been a huge time saver within our IT department. Before we used several products including Symantec and Microsoft's solutions, however they seemed very difficult to get configured. Smart Deploy walks you through very simple steps and with the addition of the platform packs, it saves our desktop team the time it would take to also load drivers on our systems. Also, the fact that the imaging process auto syspreps each new system has been a game changer! (configuring sysprep with our previous solutions was often a very difficult and daunting task) Imaging that used to take us almost an entire day now only takes an hour. I am overall very happy with this product.

Capterra loader

SmartDeploy is a smart decision for your imaging and driver update needs

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use of this software, along with the ability to perform cloud, network, or USB deployments are a plus. We can also upgrade drivers only over the network. The SmartDeploy team saves us many hours of having to look up drivers and BIOS upgrades. Now we can push them out remotely, trusting that the SmartDeploy server has us up to date. One of the best I.T. decisions I have made.

Cons: I don't have any complaints at this point.

Overall: We have been using this software for about 4 years now. We continue to be impressed with the I.T. teams response to feature requests. They deliver on what they say they will.

Use for imaging, remote driver/Bios updates, and now remote software installations. Top notch product.

Capterra loader

Easily remotely deploy images without having to leave your desk!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Not having to search around the office for a specific desktop, disconnecting everything, carrying it back to my office, re-imaging it, carrying it back to its proper destination, and reattaching all the wiring makes my life a ton easier. All I have to do is select the computers I want to image, and deploy the image. It also made our migration from windows 7 to 10 really easy.

Cons: Not having the ability to deploy software is the only downside I see.

Capterra loader

Best bang for your buck

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

speed of imaging

ability to multitask

Cons: license management is a bit confusing, could be clearer

Overall: amazing!!

Make your IT life easier and more efficient

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: SmartDeploy does it all, they keep the drivers up-to-date and even BIOS upgrades are automated in the process! So easy to use!

Cons: I can't think of a single thing...

Overall: Have a problem with a system and it could take over an hour to correct it if you are lucky? Just wipe it and reimage it - save yourself all of that wasted time...

Overall a pretty solid product

Jan 31, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The console is easy and intuitive to use. Everything you need in one compact interface. The customer support is VERY responsive!

Cons: I've had several issues of errors stopping my console from running. It's hindered the performance of SmartDeploy off and on for the last year. To be fair, these issues may be specific to me and my environment but none-the-less it needs to be noted. (Again, the customer service is very helpful and responsive.)

Capterra loader

What a LIFE SAVER!

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, no complicated MS whitepapers that dont tell you what you need to do to get a image out the door quickly. These guys got it going on. It just works, and OH the driver management!!!!! What a life saver, that ALONE is worth every single penny, but now you can push apps and image over Wifi or the internet? Good by SCCM and MDT forever!

Cons: the cost maybe?? its hard to find anything wrong with it really.

Overall: TOP NOTCH

Capterra loader

Efficiency meets innovation

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, all drivers are updated for us and included with every installation. Great support, as well as a marketing team that includes future update webinars (road maps). The new cloud management and deploy feature is handy for small remote locations.

Cons: I currently do not have a con to add to the list. However, I do have a wish list. I know they are working on or considering allowing the ability to deploy applications with this software. I'm excited for that feature to arrive.

Overall: Our overall deployment has been cut down dramatically. The RTO is excellence, this software is a no brainer for us. I enjoy this much more than using Symantec Ghost.

Best Windows Imaging Software on the Market

Jan 29, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Cloud Imaging through multiple providers like Google Drive and Box.com

-Built in MDM for managing devices to view system info and remotely install applications

-Amazing answer file support

-Multiple ways of deploying images to machines, you can use local storage like an external hard drive, pxe boot or use a usb to boot into the SmartDeploy environment.

-Driver packs make deployment a breeze

I would highly recommend SmartDeploy to anyone looking to image and maintain a large amount of windows PC's

Cons: Wish it didn't use Microsoft Silverlight

Overall: One of my favorite tools in my arsenal as an IT Admin

Great tool to have around

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; great time saver for your image maintenance and deployments.

Cons: When SmartDeploy installation computer is sitting behind a proxy - it might have difficulties connecting to the internet to verify itself and get new updates.

Overall: We tried SmartDeploy three years ago and it turned out to be an invaluable tool. We had a group of 250 specialized, outside the domain computers that were migrating to a new OS version and SmartDeploy made this migration super easy. Before SmartDeploy, we used to maintain six computer images and we can't be happier to maintain only one now. Introducing new hardware into the mix is no longer an issue - just build your driver pack (or download prebuilt one) and start deploying!

SmartDeploy for the win!

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software made it easy to use deployment process, update the platform package, create a new virtual machine and captures the image.

Cons: There's nothing not to like about the software. I do wish I can control how the client computers are connected .

SmartDeploy Saves Me Time

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The driver packs are put together for me.

The answer file creation is simple.

Cons: It has a learning curve but after that it is easy to use. We may be a little advanced in our needs as well.

Overall: SmartDeploy has saved us a tremendous amount of time. Especially since our environment is obligated to apply security patches frequently it allows me to update the deployment image effectively and efficiently. It really is a great product supported by a great team.

Best Imaging Software ever used

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and configure. Love to the platform pack library. Cuts our imaging time down to a minimum

Cons: My only con is that it can be quite pricey. Even for a non profit pricing. I wish there was a way to buy the software out right and pay support.

Time Savings

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the time savings features of deploy an image with the software already loaded instead of manually installing everything.

Cons: I had some issues trying to capture some VM's once in awhile.

Overall: SmartDeploy is a time saving product that I like a lot.

Capterra loader

Excellent Imaging Solution

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and learn. The platform packs makes it very easy to obtain/update drivers.

Cons: Only cons are that it was very basic to start but they are adding more and more features everyday.

Overall: I have been using Smart Deploy for about a year now and it is so much more reliable for imaging then applications I have used in the past. Their Support is fantastic and they have added fantastic features to keep up with the ever-changing IT world.

The best imaging software!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and eliminate the common problems you usually have when deploying images, Smart Deploy is adding cool features that make your life and your work easier.

Cons: No cons really, the customer support is good and they have good guides in the smart deploy website that solve the problems you could have.

Overall: Reduced the imaging time significantly and turned it into and easy process

Great Product

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use the software and great features!

Cons: the application deployment could use some better explanation to describe how build a custom package. Would be nice if we could build a 2nd break out for management instead of drilling down from one tree view.

Overall: Have used SmartDeploy a lot and can't praise how much time we have saved using this software. Super easy and adding some great features!