# SmartDeploy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartDeploy the right Disk Imaging solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171214/SmartDeploy/reviews --- SmartDeploy 4.8 (117) [View alternatives](https://www.capterra.com/p/171214/SmartDeploy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of SmartDeploy Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews SS Simon S System Admin and Account ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “SmartDeploy is an excellent solution for IT teams looking for a powerful, flexible, and efficient way to manage deployments.“ October 2, 2024 RK Raheel K Software developerComputer Software, Self-employedUsed the software for: 6-12 months. “The only real con is that it costs more than other solutions, but you definitely get what you pay for with this product.“ August 31, 2021 RK Raheel K Software developerComputer Software, Self-employedUsed the software for: 6-12 months. “It has an extraordinary UI contrasted with other imaging arrangements, and organizations are quick and practically blunder free.“ August 31, 2021 JR John R System AdminAirlines/Aviation, 201 - 500 employeesUsed the software for: 6-12 months. “The only downside is there is no way to get a true image of an existing machine if you want a copy/ghosted image. “ August 17, 2020 David J Desktop Engineer LeadFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Their licensing site makes it easy to reclaim unused licenses and generate a report.“ February 4, 2022 HC Heather C Business Systems SpecialistGovernment Administration, 501 - 1,000 employeesUsed the software for: More than 2 years. “The major cons I have with it is that it often conflicts with antivirus software and drivers do not always apply or are available.“ February 5, 2021 RK Raheel K Software developerComputer Software, Self-employedUsed the software for: 6-12 months. “SmartDeploy is extremely easy to set up and use, and there are numerous recordings and different assets on the off chance that you need help.“ August 31, 2021 MM Monika M Network technicianEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It can't update my VM machine with updated software and windows.“ April 22, 2021 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Derrick H. IT Systems Analyst Semiconductors Used the software for: 2+ years ### "Great imaging software, it will make you forget about all of the others!" January 23, 2019 5.0 I've been using SmartDeploy a little over two years now and continue to be amazed at the new functionality that continues to be released on a regular basis. They took the amount of time it used to take to complete a build of a new computer down drastically and we quickly had an ROI. Pros This software was very easy to use and learn. The software walks you through everything to setting up a reference virtual machine to capturing that reference machine. The support documentation is great and if needed, you can always reach out to their amazing support team. Cons No cons to add here, Smart Deploy continues to expand its capabilities and is always adding additional functionality. Most recently, cloud deployment options. Review Source Patrick D. Lead IT Operations Engineer Information Technology and Services Used the software for: 1-2 years ### "Deployments have never been easier!" June 8, 2020 5.0 Overall, I would recommend SmartDeploy to any IT professional as they have helped us with saving hours of IT overhead, saving costs and it's ease of use. I would choose SmartDeploy over again in a hearbeat. Pros We have multiple PC Vendors (Dell, Lenovo, etc.) which all required different drivers and was a headache for us to manage and implement (especially with new refreshes). Smart Deploy's ability for us to image devices without having to worry about drivers and ease of use / understand was fantastic. Cons There were a lot of pre-requisite software from Microsoft which we were required to install to get our SmartDeploy server up and running. We ran into some issues with software and compatibility, which was frustrating, however the Support team was very quick to respond and help resolve these issues very quickly. Review Source KJ Kerry-Ann J. Systems Engineer Internet Used the software for: 6-12 months ### "Good Product (Performs Better than Others)" July 8, 2019 4.0 Overall, it is a good value. The ability to connect it to the WiFi network without having to manual do it makes it worth it. Additionally, not having to worry about getting drivers as they have the most popular drivers within the library makes it better than other solutions on the market. Pros The product is easy to use and the ability to automatically connect to a WiFi network on deployment is a great feature Cons Sometimes devices do not get joined to the network for whatever reason. Also, you cannot have computers named in sequence upon deployment, instead they are automatically given random numbers. Unlike Acronis, which I could input computer names to be Laptop-Department{15} and it would named the computers Laptop-Department15, Laptop-Department16, Laptop-Department17, etc. SmartDeploy randomizes the number sequence. So, when you input the naming convention as Laptop-DepartmentXX, it names the device Laptop-Department84, Laptop-Department25, Laptop-Department40, etc. There is no sequence or logic to the number section. Additionally, you still have to do some prep work by making some changes in the Bios on newer machines in order to get the software to image to it. Also, when you select to log into an account after imaging, it seems that it creates a local account for the profile instead of using the domain account and then it does not join to the domain. Reason for choosing SmartDeploy SmartDeploy was selected over Acronis as it seemed like a better product. It already created the driver packages for you and you can easily deploy via network, USB, or Cloud while our other solution only allowed Network or USB. Also, the license details and the computers that were using that license is stored in one location for SmartDeploy while it is stored on the local computer of our other solution. Review Source Eric B. Technician Higher Education Used the software for: 2+ years ### "Incredible Asset!" January 29, 2019 5.0 We used a hard drive duplicator before implementing SmartDeploy. SmartDeploy has made our process for computer preparation much easier and faster. We utilize the software on a regular basis for new computers and also to prepare existing computers for the upcoming academic year. Support staff have been very helpful and I don't know if I could ask for anything more. Thank you for producing a remarkable piece of software. Pros Ease of use and functionality. SmartDeploy makes it very easy to deploy a golden image onto virtually any PC with its use of driver packs. Cons Nothing. The software has been very functional in our environment. Review Source Joshua F. Technical Support Specialist Hospital & Health Care Used the software for: 1-2 years ### "Imaging Software That Works" January 29, 2019 5.0 I've had the pleasure of using SmartDeploy for about 1 year now, and I don't regret a minute of it. The software is easy to use and setup, customer service is prompt and helpful, and the new features they add make it better each day. SmartDeploy is the best option for imaging that I've found. Pros SmartDeploy is easy to use and simple to manage. Cons Lack of reporting features...which they are starting to add. Review Source Andrew M. Director of IT Operations Higher Education Used the software for: 6-12 months ### "Simplified our Image Deployment" January 29, 2019 5.0 I have nothing but praise for SmartDeploy. We maintain 600 PCs and keeping all of the many separate images we used to maintain up to date was an endless process of frustration. Our old process required that each manufacturer have its own image and we had a collection of legacy computers and images to maintain. Now we keep two images up to date, download the appropriate drivers for any new computers we purchase and we are ready to deploy. SmartDeploy also created a new driver pack for a legacy computer that needed to run an old OS for us and saved me endless headaches. Pros SmartDeploy made our imaging and deployment of PCs so easy. I still get nightmares about our previous system, but SmartDeploy has made updating our image and deploying it to computers very straightforward and the best of all uncomplicated. Cons The capture process is a little slow, but honestly that is it. I still get images updated and captured easily. Review Source Lloyd S. Computer Systems Administrator Photography Used the software for: 2+ years ### "Makes standardizing PC's a breeze" January 30, 2019 4.0 I started using Smartdeploy 2 years ago (2016) and they have made many valuable enhancements since then. I manage a fleet of about 250 laptops with many makes and models in the mix. Having Smartdeploy has allowed me to push the imaging process out to the end user saving time and money in shipping costs. Pros \-Easy to use -Great Customer Support -Flexibility -Standardization -Platform Packs Cons \-Creating platform packs for custom systems is a little complicated -The cost, although being able to reclaim licenses from decommissioned PC's is a plus Review Source Roy O. Techinican Information Technology and Services Used the software for: Less than 6 months ### "ease deployment by inverting image creation" July 2, 2019 5.0 we sell laptops to our customers, delivering software of their needs, smartdeploy helps us ease this, by premanufacturing images, and simplifying the process of preparing a computer for delivery Pros Smartdeploy is a deployment program easing deployment and integration process, by inverting the process, beginning in the image end, where you set up the golden image in a virtual environment, pack it up, download platform packs(driver packs) and if you want, specific application packs you make yourself or premade Cons its nothing to not like about it :) it solves most problems hassle free Review Source Richard W. Director of Information Technology, and HIPAA Compliance and Security Officer Education Management Used the software for: 6-12 months ### "Excellent Deployment Tool" January 29, 2019 5.0 We used an deployment system that was written in-house, but when it needed updating it was much easier to move forward with SmarDeploy. We've been using it for 12 months, and have re-imaged all of the computers on our LAN. It is literally faster for us to re-image a computer than to run Windows updates if there is a Win10 feature update required. We do update our reference images monthly. Pros It's actually easy to use! I was surprised that I was literally able to learn how to use this system in about 3 hours. Of course, there was a lot of fine tuning. I really like how the platform packs make it easy to support the models of laptops and desktops we purchase. The support has been excellent. Cons I have had some issues with client agents getting updated on about 20 of my 100 computers, but other than that I have no complaints. Review Source Julianna G. Hardware/Application Support Computer Software Used the software for: 1-2 years ### "Hassle free imaging" January 30, 2019 5.0 Our team loves Smartdeploy - it has really helped us and made our multitasking job a bit more manageable. I would recommend this software before trying any others. Pros This is so much easier to push a software image than I expected. It really frees up alot of time and you can do more than one at a time. Its also easy to keep an updated Master Image so that you will always be a current version of software. Cons It can be a little daunting in the beginning, but they have great videos and tutorials to help you through it. Customer Service is great! They always have an answer or if not, they find one really fast! Review Source MP Mark P. Applications Engineer Computer Software Used the software for: 2+ years ### "Build a Virtual Machine then deploy to any hardware" January 30, 2019 5.0 Our company delivers software training and needs to deploy a single image to hundreds of machines multiple times a year. We primarily use offline USB deployment for this and it has worked extremely well over the past two years with very little issues or maintenance needed. We have a few dozen disparate sites and each site is maintained by a non-technical employee. They plug the USB drive into a computer and leave it alone for an hour. When they come back its fully deployed - like magic! This method offsets the installation of several software packages that would normally take several days. When deployment issues are experienced we ask the user to capture the logs and send them into SmartDeploy Support. They are incredibly responsive and helpful. Pros Being able to generate a single VM image and distribute it to hundreds of different computers (manufacturers and models) is revolutionary. Other software I've used requires you to have an image created on each type of physical hardware. This means you have to manage multiple images and have a spare of each type of computer just to maintain the system. Cons There are several deployment methods (USB drives, local network, cloud-based) that all work really well. When using the USB drive method, there isn't an easy way to update the boot software (e.g. WinPE) on the device or distribute new USB media. Shipping the USB drives works but is slow and expensive. Having the coworker at the remote office create a new USB drive is difficult because you have to walk them through installing the enterprise software which I don't necessarily want them to have access to. However, this is not undermining the huge benefits we see from using SmartDeploy. Review Source JB Jeffrey B. Technical Support Analyst Higher Education Used the software for: 6-12 months ### "SmartDeploy on College Campus" January 30, 2019 5.0 SmartDeploy has been a very appreciated resource in my department. As I'm the only one that creates/manages the images for all of the college-owned machines, it has made that part of my job much easier and more streamlined. Although I have had minor issues with the software in the year that I've been using it, the issues have been severely outweighed by the benefits it has provided. I haven't gotten the chance to work with the networking team on setting up the connectivity necessary for using some of remote management features, but I do look forward to taking advantage of those. Overall it's been a solid experience with my only real gripe being a lack of true documentation. I know there are articles but I've found a good portion of them lacking in the information that I needed. The good; however, is that technical support has been timely in getting around to my questions and answering them for me. Pros Ease of capturing VMs and deploying images Platform packs user interface image management and connectivity to the images after deployment Cons lack of documentation regarding differencing images lack of documentation/training for folks newer to image creation/SmartDeploy software Have had issues installing the SmartDeploy application on secondary machines in the past Review Source JR Jim R. Systems Enginner II/ Desktop Image Manager Information Technology and Services Used the software for: 2+ years ### "Best imaging software out there. " January 29, 2019 5.0 My experience with SmartDeploy has been great. If I have an issue which is rare and it's always ends up being my fault because I did something wrong or stupid ( hahaha) they have ALWAYS fixed any issue I have had very quickly. I have never worked with better support on a product!! I am always praising the support when I am trying to get our clients to buy the product or if I am demonstrating the software. Pros The ease of imaging computers makes my job so much easier, no hunting around for different drivers for each different manufacture we have. One image for all of our computers makes it simple, fast and reliable. I have some of our clients using it now due to me bragging about it constantly. Cons I have no cons that I can think of. That is rare with most software. Review Source ZT Zack T. Supervisor, Desktop Support Telecommunications Used the software for: Less than 6 months ### "Ghost is a thing of the past....Smart Deploy is the future of imaging!!!" January 17, 2019 5.0 We have, literally, only been using Smart Deploy between 30-45 days (new to it all), but it has DRASTICALLY changed how fast we can pump out deployments of PC's. We had SO MANY issues with Ghost and their support was HORRIBLE!!! So far we have only had one ticket with Smart Deploy and they responded in a VERY timely manner and had an answer for us. Pros Complete ease of setup and ease of use. We love the fact that is now only takes us 6-7 minutes to image a PC for our company. The "no touch" and "click and go" functionality of the Smart Deploy imaging process is superb! Setting up and using a "reference" image to use on multiple platforms of hardware is a stellar part of the processes. I could go on and on and on.........JUST BUY THIS (and then shutdown your Ghost server!)!!!! It's the best thing you can have for an imaging solution for your IT department. Cons My team and I would like to see this software be able to keep data and programs in tact when we use it for upgrading purposes. We have a massive Windows 10 upgrade project that we need to accomplish before EoL of Windows 7 and this feature would save us time from having to run "manual" upgrades. I am sure I could come up with more idea's for this software, but I am pretty positive that Smart Deploy is already working on upgrades to this software. Review Source VR Verified Reviewer Computer Technician Medical Devices Used the software for: 2+ years ### "Make your IT life easier and more efficient" January 23, 2019 5.0 Have a problem with a system and it could take over an hour to correct it if you are lucky? Just wipe it and reimage it - save yourself all of that wasted time... Pros SmartDeploy does it all, they keep the drivers up-to-date and even BIOS upgrades are automated in the process! So easy to use! Cons I can't think of a single thing... Review Source DM David M. Helpdesk Manager Information Technology and Services Used the software for: 1-2 years ### "Good Platform" January 29, 2019 4.0 We are a MSP and deploy new PCs on a regular business. We tried several imaging methods and decided to go with Smart Deploy for its low cost and ease of use. We have greatly standardized our setups and in some instances, saved 6-8 hours of installing software. Pros Easy to use. Greatly reduces new PC Setup times, sometimes by several hours. Drives are included so we don't have to try and hunt them down. Custom driver packs are easy to create for one off custom built PCs Cons Extra steps to activate Windows after the image (We don't have Enterprise licensing) Requires LAN connection (I have heard Wireless is coming though) Review Source AG Amber G. IT Tech Medical Devices Used the software for: 1-2 years ### "SmartDeploy" March 14, 2019 5.0 My experience with SmartDeploy has been 100% positive. It has helped me in my job and has allowed me to image computers more effectively. I love that SmartDeploy can be used in any environment. Pros SmartDeploy is a must have. SmartDeploy has made imaging devices and upgrade a whole lot easier. Cons I have had no issues with using SmartDeploy. Review Source AV Alex V. System Administrator Construction Used the software for: Less than 6 months ### "Easy and to the Point " February 19, 2019 5.0 Before SD, we had to manually install the PCs were were deploying from scratch every time. This takes a lot of time and effort. SD makes this simpler and faster. For an inexpensive solution it was fast to implement and learn how to use it. Since we have many departments with different software requirements, it was easy and fast to build all the VMs and bring them into SD. Pros It took only am hour or so to learn how to use the software. Within a day of playing around you can easily become an expert. Smart deploy is constantly getting better and better they are always adding new features to help bridge the gap between it and SCCM. As far as imaging goes it has the same features as SCCM. However it lacks the system management aspect that SCCM offers. But for not having to learn anything, and a simple install process no servers to deal with this is much better Cons I used to work in a SCCM environment and those images were 100% complete. The PCs would join the domain via WIFI. Smart deploy has trouble with WIFI domain join, but works great if the PC is plugged into an Ethernet connection. Via SCCM the network admin was able to get all software and customization to happen over the SCCM image. With smart deploy some software cant be part of the image such as most anti-virus software, it has to be a post image task. Review Source Ron M. Director of IT Non-Profit Organization Management Used the software for: 1-2 years ### "Blank iron to fully configured and activated in 15 minutes." January 29, 2019 5.0 Pros Speed, configuability. Overall value! Frequent upgrades and new features. Cons License report is not updated when machine name is changed. Review Source DK Doug K. IT Support Logistics and Supply Chain Used the software for: 2+ years ### "Best Imaging Software out there!!" January 30, 2019 5.0 Pros Easy to use. Works with all my OS platforms. Able to support all of my 150+ devices including mobile devices. Support is top notch. Cons Price is all i can conplan about at this time. Review Source Adam C. IT Support Specialist Hospital & Health Care Used the software for: 6-12 months ### "Smart Deploy Rocks!" January 29, 2019 5.0 Great Pros Great imaging software. Only thing I find discouraging is the time it takes to bring in patches/updates from Microsoft. Cons Great imaging software. Only thing I find discouraging is the time it takes to bring in patches/updates from Microsoft. Review Source VR Verified Reviewer Network Technician Government Administration Used the software for: 1-2 years ### "Easy to use imaging solution" January 30, 2019 5.0 Pros Platform packs make it easy to deploy the same "golden" image to multiple hardware platforms without any extra work on your part. Cons My only problem is that I have pushed out driver updates to machines with the "allow user to defer the update" selected and users have reported that their machine rebooted on them in the middle of working and never displayed a confirmation window for the update. Review Source DM Daniel M. System Administrator Computer Software Used the software for: 1-2 years ### "The best imaging software!" January 29, 2019 5.0 Reduced the imaging time significantly and turned it into and easy process Pros Easy to use and eliminate the common problems you usually have when deploying images, Smart Deploy is adding cool features that make your life and your work easier. Cons No cons really, the customer support is good and they have good guides in the smart deploy website that solve the problems you could have. Review Source AA Alvin A. Technology Manager Education Management Used the software for: 1-2 years ### "Very easy and simple to use" January 29, 2019 4.0 Overall, we have great experience with SmartDeploy. Very easy to use and a time saver for us especially with large deployments. Pros SmartDeploy's best feature I think is the ease of building and deploying images. Our team have saved so much time and resource with our large Windows 10 deployments. Driver management is a great feature as well. Cons We wish that we have more visibility and additional information into the status of a machine being reimaged on the console. Currently, only an icon next to the machine indicates that it is currently being reimaged. Review Source nY nicole Y. IT Technician Banking Used the software for: 6-12 months ### "Fantastic" November 2, 2020 5.0 Awesome! Pros It is easy to use. You defiantly get what you pay for. The customer service is very responsive as well. That is something we wanted to make sure of before purchased this product. Everyone assisted us with any questions and the imaging process was straight to the point. Smartdepoly you hold up to your name. Awesome product!!! Cons There is nothing I don't like about it! it is a little more costly than their competitors. Reason for choosing SmartDeploy the rating and less downtime for the end-user Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.