--- title: "ZIWO Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ZIWO Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/171265/ZIWO/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ZIWO Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZIWO ## What is ZIWO? ZIWO is an omnichannel cloud contact center software (CCaaS) built to simplify customer communication through voice, WhatsApp, and SMS, accessible from one intuitive interface. Designed for service, sales, and support teams, ZIWO enables businesses to manage customer interactions efficiently across multiple languages and regions. With local telecom connectivity in 145+ countries, including full coverage across the GCC, companies can instantly scale their presence with local numbers. ZIWO offers ready-to-use plugins for major CRMs and integrates with any third-party system through its open API framework. It supports both in-office and remote teams, helping businesses deliver clear, consistent customer experiences across channels. ZIWO is ideal for business and call centers looking to enhance call quality, streamline operations, and expand reach without complex infrastructure. ## What is ZIWO used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 110 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price $40 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Business Phone Systems / 2026 - Call Center / 2026 - Call Center Workforce Management / 2026 - Call Recording / 2026 - Call Tracking / 2026 - Cloud Communication Platform / 2026 - Cloud PBX / 2026 - Contact Center / 2026 - Customer Service / 2026 - IVR / 2026 - Remote Work / 2026 - Telephony / 2026 - Unified Communications / 2026 - VoIP / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for ZIWO?[Manage this product listing](https://www.g2.com/products/ziwo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZIWO 4.6 (110) VS. [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $40 Flat Rate, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (110) Ease Of Use 4.3 (3,618) Value For Money 4.5 (99) Value For Money 4.2 (2,672) Customer Service 4.6 (105) Customer Service 4.3 (2,780) ## ZIWO alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,006)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [View all alternatives](https://www.capterra.com/p/171265/ZIWO/alternatives/) ## FAQs about ZIWO Overview ### What problems does ZIWO solve? ZIWO solves fragmented contact-center calling workflows by bringing inbound, outbound, and international calls, routing, recordings, CRM-linked call logs, and real-time monitoring into one workspace. Customer service, sales, and contact-center supervisors use it to maintain clear conversations, review agreements or disputes, track agent activity, and manage remote or multi-team coverage. Answer based on 82 reviews Overview ### Which roles and teams benefit most from ZIWO? ZIWO is most used by customer service, customer care, and support teams handling inbound inquiries, helpline requests, retention cases, and rider assistance. Team leaders and supervisors monitor agent activity and service coverage, while sales managers and operations teams coordinate calling workflows, track performance, and manage customer-facing communications. Answer based on 110 reviews Overview ### What company size and industries is ZIWO built for? ZIWO is built for small businesses, which account for 51% of reviewers, especially Consumer Services teams at 15%. It supports service, sales, and support teams needing communication across voice and messaging in multilingual, remote, and GCC operations. Financial Services represents 12% of reviewers, Insurance 10%, enterprises 29%, and midsize businesses 20%. Answer based on 110 reviews Features and Usability ### What are the key features of ZIWO? ZIWO includes core voice, omnichannel, automation, email, mobile access, and key performance indicator features. Its most-discussed call center management capabilities include an agent interface with real-time monitoring and reporting, plus call recording and call monitoring for reviewing customer conversations, quality management, and agent training. Answer based on 22 reviews Pricing ### How much does it cost and what fees or limitations are included? ZIWO starts at $40 per month for the Cloud Business Phone System, which requires a minimum of 3 users. The Cloud Contact Center costs $109 per month, and a WhatsApp number adds $99. Enterprise pricing is not listed. A free trial is available. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does ZIWO integrate with? ZIWO connects natively to over 20 integrations across CRM, support, and workflow tools, including Bitrix24, Freshdesk, Freshsales, HubSpot CRM, Intercom, LeadSquared, Microsoft Azure, Odoo, Pipedrive, Salesforce Sales Cloud, Zapier, Zendesk Suite, Zendesk Sell, and Zoho Flow, Zoho Sheet, and Zoho WorkDrive. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does ZIWO offer? ZIWO provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced walkthroughs of features and setup steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does ZIWO offer, and how do users rate the experience? ZIWO offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat assistance. Users often describe the support team as responsive, professional, and helpful, with prompt issue handling. Some users, however, report slower technical responses, request better guidance, and cite concerns about support during extended service outages. Answer based on 37 reviews Call quality ### How good is ZIWO call quality? ZIWO delivers generally clear, stable voice calls for customer service and sales teams, including international calling and call recording. Many users find the softphone easy to operate and hear conversations clearly, although some report occasional unclear audio, ringing-tone issues, or service outages that can affect phone-dependent operations. Answer based on 22 reviews ## Features AI summary Based on 3,851 Call Center reviews Capterra reviewers point to these as the top priorities when choosing call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) ZIWO supports all three features that reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and oversee call quality, allowing teams to improve service consistency and make better operational decisions. Call Center Management 4.7 (37) 91.89% of 37 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.5 (26) 65.38% of 26 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.7 (35) 71.43% of 35 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.7 (42) 61.90% of 42 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.3 (21) 57.14% of 21 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Computer Telephony Integration 4.7 (24) 45.83% of 24 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls ZIWO 85 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. - Blended Call Center: A call center that both makes and receives calls - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Employee Activity Monitoring: Monitor and track what your employees are doing - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Call Centers: Designed for call centers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbound Reporting: Track and monitor incoming call statistics - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Keyword Tracking: Track and monitor a specific set of keywords - Labor Forecasting: Predict labor requirements based on past and present data/trends - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Outbound Reporting: Track and monitor outgoing call statistics - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Prioritization: Arrange tasks based on the level of priority or urgency - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Softphone: Use your computer as a phone device to make calls over the internet - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Unattended Call Management: Manage calls that were missed or not attended - Video Conferencing: Connect with meeting participants remotely over video - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Who Answered Log: Track calls answered by employees - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.6 (110) 4.6 Based on 110 reviews ## Pricing Value for money 4.5 (99) Free Trial [View pricing plan details](https://www.capterra.com/p/171265/ZIWO/pricing/) Cloud Business Phone System $40.00 Flat Rate,Per Month It includes: - Cloud PBX - Free Standard DID - Inbound Roaming Agent - Standard IVR Cloud Contact Center $109.00 Flat Rate,Per Month It includes: - Sentiment Analysis - Agent Attendance Time - Agent Status - Automatic Call Distribution - Call Recordings - Call Whispering - Cloud PBX - Customer IVR Enterprise Contact Vendor for Pricing It includes: - Bring Your Own SIP Trunk - Custom Data Retention Policy - Custom Integration - High Availability - Private or Public Cloud - Uptime Financial Warranty - 24/7 Support Value for money 4.5 (99) 4.5 Based on 99 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Odoo](https://www.capterra.com/p/135618/Odoo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (105) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (105) 4.6 Based on 105 reviews ## User reviews Overall rating 4.6 Based on 110 reviews Filter by rating 5(75) 4(31) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent DL Denis L. Customer Service Rep Transportation/Trucking/Railroad ### "Ziwoden2112" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2026 User-friendly contact center solution with strong telephony capabilities, CRM integrations, and omnichannel communication tools. Pros Easy-to-use and intuitive interface. Real-time call monitoring, reporting, and analytics. Responsive customer support and quick implementation. Cons Occasional system lag or bugs during peak usage periods. Limited customization options in some features and interface elements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RE Rami E. Managing Director Hospitality ### "Unreliable Provider" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 20, 2026 Our Ziwo numbers were down from early March due to server issues on their side, with no contingency plan to keep service running. Meanwhile we kept paying for a telecom subscription tied to a service that wasn't being delivered. Poor reliability and no accountability when it mattered — I can't recommend them for any business that depends on its phone lines. Pros Avoid Avoid Avoid Our Ziwo numbers were down from early March due to server issues on their side, with no contingency plan to keep service running. Meanwhile we kept paying for a telecom subscription tied to a service that wasn't being delivered. Poor reliability and no accountability when it mattered — I can't recommend them for any business that depends on its phone lines. Cons Unreliable customer support / no contingency plan the platform was not working for 2 month while we where paying for Etisalat Switched from [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) Due to unreliability of Ziwo and loss of business as they could not solve their problems for two month Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rania M. Customer service executive Automotive ### "Ziwo the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 21, 2025 Perfect and easy to use and we can see teem mates and i believe its the best system i have worked for Pros Calls hundle and easy to use and u can track the calls and everything and also the ability to call peole.in saudiy Cons Ability to call all over the world use and we can see teem mates and call them s mentioned above its Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RP Rayan P. Operations Coordinator Internet ### "Efficient and Reliable – Our Experience with ZIWO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 18, 2025 Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer Pros We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. Cons Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK Sachin K. CS Manager Apparel & Fashion ### "Ziwo fulfills the requirement well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 18, 2025 From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. Pros Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. Cons The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HM Hassan M. Quality Supervisor Financial Services ### "Easy and Helpful Tool for Calling" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 17, 2025 It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. Pros its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting Cons Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NM nada M. Customer Care Unit Financial Services ### "ziwo make my life better" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2025 it is perfect and it helps me alot in communicating with the customer but some times they tell me come closer Pros I like the quality of the voice, it is very clear and I really like how it is an easy channel to communicate with other Cons Sometimes the voice is broken down, and if there is a network issue it keeps flooding so i do not like this thing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YA Yara A. Quality Financial Services ### "Ziwo Feedback " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2025 Pros The live dashboard option. As we have such an option to whisper to the agent during the call, it makes it better. Cons Experiencing frequent downtime is not good for the agents nor for the people responsible for evaluating calls using Ziwo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YE youssef E. CCU Financial Services ### "Time to make a ziwo call" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2025 I work daily using it for more than 4 years and it's the best app for customer service which help ic the connection Pros Stable connection and voice Quality which we easy can contact the customer and from our end which is getting a good experience to the customer Cons You need to change the country code which could lead to false call and take time to launch within log in Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MY Mostafa Y. CCU complaints department Financial Services ### "Customer service best partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2025 I work daily using it for more than 4 years, and it's the best app for customer service companies and I worked in many different companies almost all of them used ziwo as their main calling partner Pros Stable call connection, and the voice quality is high no matter how far my company is located from the call destination , and ease of control in the interface Cons the fact that you need to change the country code every time you make a call and the default country code cannot be changed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/171265/ZIWO/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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