# ZIWO Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ZIWO Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/171265/ZIWO/ --- # ZIWO Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZIWO ## What is ZIWO? ZIWO is an omnichannel cloud contact center software (CCaaS) built to simplify customer communication through voice, WhatsApp, and SMS, accessible from one intuitive interface. Designed for service, sales, and support teams, ZIWO enables businesses to manage customer interactions efficiently across multiple languages and regions. With local telecom connectivity in 145+ countries, including full coverage across the GCC, companies can instantly scale their presence with local numbers. ZIWO offers ready-to-use plugins for major CRMs and integrates with any third-party system through its open API framework. It supports both in-office and remote teams, helping businesses deliver clear, consistent customer experiences across channels. ZIWO is ideal for business and call centers looking to enhance call quality, streamline operations, and expand reach without complex infrastructure. ## What is ZIWO used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 109 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price $40 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Business Phone Systems / 2026 - Call Center / 2026 - Call Center Workforce Management / 2026 - Call Recording / 2026 - Call Tracking / 2026 - Cloud Communication Platform / 2026 - Cloud PBX / 2026 - Contact Center / 2026 - Customer Service / 2026 - IVR / 2026 - Remote Work / 2026 - Telephony / 2026 - Unified Communications / 2026 - VoIP / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for ZIWO?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ziwo.io/&name=ZIWO) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZIWO 4.6 (109) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $40 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (109) Ease Of Use 4.6 (1,767) Value For Money 4.5 (98) Value For Money 4.6 (1,517) Customer Service 4.6 (104) Customer Service 4.7 (1,536) ## ZIWO alternatives [4.4 (4,086)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/171265/ZIWO/alternatives/) ## FAQs about ZIWO Overview ### What problems does ZIWO solve? ZIWO solves fragmented customer communication and manual call tracking by centralizing inbound, outbound, and international calling with recordings, routing, CRM integration, and real-time dashboards. Customer support teams, call center agents, supervisors, and remote or hybrid operations managers use it to monitor quality, reduce training time, and improve SLA response handling. Answer based on 95 reviews Overview ### Which roles and teams benefit most from ZIWO? ZIWO is most used by customer service and customer care teams, including agents, representatives, specialists, and supervisors who handle high-volume calls, resolve complaints, and improve response times. Sales managers, business development teams, client relations staff, and team leaders benefit from streamlined outreach, call tracking, performance monitoring, and better customer communication. Answer based on 109 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ZIWO built for? ZIWO is built mainly for small businesses, which make up 51% of reviewers, and is most common in Consumer Services at 15%. It serves service, sales, and support teams needing dependable voice and messaging, especially across multilingual, remote, and GCC-based operations, with additional use in Financial Services at 12% and Insurance at 10%. Answer based on 109 reviews Features and Usability ### What are the key features of ZIWO? ZIWO includes core contact center features like call management, call recording, IVR, call routing, and auto-dialer tools. Reviewers also highlight differentiators such as CRM integrations, real-time monitoring with live dashboards, and reporting with KPIs and call analytics, plus mobile access for remote and hybrid teams. Answer based on 68 reviews Pricing ### How much does it cost and what fees or limitations are included? ZIWO starts at $40 per month for the Cloud Business Phone System, with a 3-user minimum and a free trial available. The Cloud Contact Center costs $109 per month, and adding a WhatsApp number costs $99. Enterprise pricing is not listed and is aimed at 100+ users. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does ZIWO integrate with? ZIWO integrates with more than 20 third-party tools and platforms, including Zoho Desk, Zendesk Suite, Zendesk Sell, Zendesk Chat, Zoho Flow, Zoho Sheet, Zoho Checkout, Salesforce Sales Cloud, HubSpot CRM, Freshdesk, Freshsales, Intercom, Pipedrive, Bitrix24, and Zapier. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does ZIWO offer? ZIWO provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online training support guided setup, webinars cover group instruction, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 2 reviews Getting Started and Support ### What customer support options does ZIWO offer, and how do users rate the experience? ZIWO offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, professional, and quick to help, including during technical issues. Some reviewers, however, report slow technical follow-up, more complex ticket handling, and frustration during reliability problems. Answer based on 37 reviews Call quality ### How good is ZIWO call quality? ZIWO delivers clear, stable business calls for most teams, with strong voice clarity for local and international conversations. Customer service teams, call centers, and sales users often find audio quality reliable and easy to manage, though some report occasional voice issues, ringing annoyances, or service outages that affect dependability. Answer based on 22 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers point to these as the top features buyers look for in call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) ZIWO supports all three of the features reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and handle calls more efficiently. Call Center Management 4.7 (36) 91.67% of 36 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.5 (25) 64.00% of 25 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.7 (35) 71.43% of 35 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Automatic Call Distribution 4.7 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.7 (42) 61.90% of 42 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Computer Telephony Integration 4.7 (24) 45.83% of 24 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls ZIWO 80 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Report incoming and outgoing calls for specific extensions Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Monitor and track what your employees are doing Assign working shifts or tasks to employees based on their availability Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Designed for call centers A call center that primarily receives calls, typically customer service focused Track and monitor incoming call statistics Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Track and monitor a specific set of keywords Predict labor requirements based on past and present data/trends Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Track and monitor outgoing call statistics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers Arrange tasks based on the level of priority or urgency Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Enables the connectivity to send and receive calls over the internet Use your computer as a phone device to make calls over the internet Attach digital tags to documents and assets for identification, search, or monitoring purposes Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Manage calls that were missed or not attended Connect with meeting participants remotely over video Track calls answered by employees A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.6 (109) 4.6 Based on 109 reviews ## Pricing Value for money 4.5 (98) Free Trial [View pricing plan details](https://www.capterra.com/p/171265/ZIWO/pricing/) Cloud Business Phone System $40.00 Flat Rate,Per Month It includes: - Cloud PBX - Free Standard DID - Inbound Roaming Agent - Standard IVR Cloud Contact Center $109.00 Flat Rate,Per Month It includes: - Agent Attendance Time - Agent Status - Automatic Call Distribution - Call Recordings - Call Whispering - Cloud PBX - Customer IVR - Sentiment Analysis Enterprise Contact Vendor for Pricing It includes: - 24/7 Support - Bring Your Own SIP Trunk - Custom Data Retention Policy - Custom Integration - High Availability - Private or Public Cloud - Uptime Financial Warranty Value for money 4.5 (98) 4.5 Based on 98 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Odoo](https://www.capterra.com/p/135618/Odoo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (104) 4.6 Based on 104 reviews ## User reviews Overall rating 4.6 Based on 109 reviews Filter by rating 5(75) 4(30) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent RE Rami E. Managing Director Hospitality ### "Unreliable Provider" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 20, 2026 Our Ziwo numbers were down from early March due to server issues on their side, with no contingency plan to keep service running. Meanwhile we kept paying for a telecom subscription tied to a service that wasn't being delivered. Poor reliability and no accountability when it mattered — I can't recommend them for any business that depends on its phone lines. Pros Avoid Avoid Avoid Our Ziwo numbers were down from early March due to server issues on their side, with no contingency plan to keep service running. Meanwhile we kept paying for a telecom subscription tied to a service that wasn't being delivered. Poor reliability and no accountability when it mattered — I can't recommend them for any business that depends on its phone lines. Cons Unreliable customer support / no contingency plan the platform was not working for 2 month while we where paying for Etisalat Switched from [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) Due to unreliability of Ziwo and loss of business as they could not solve their problems for two month Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rania M. Customer service executive Automotive ### "Ziwo the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 21, 2025 Perfect and easy to use and we can see teem mates and i believe its the best system i have worked for Pros Calls hundle and easy to use and u can track the calls and everything and also the ability to call peole.in saudiy Cons Ability to call all over the world use and we can see teem mates and call them s mentioned above its Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RP Rayan P. Operations Coordinator Internet ### "Efficient and Reliable – Our Experience with ZIWO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 18, 2025 Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer Pros We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. Cons Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK Sachin K. CS Manager Apparel & Fashion ### "Ziwo fulfills the requirement well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 18, 2025 From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. Pros Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. Cons The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HM Hassan M. Quality Supervisor Financial Services ### "Easy and Helpful Tool for Calling" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 17, 2025 It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. Pros its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting Cons Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NM nada M. Customer Care Unit Financial Services ### "ziwo make my life better" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2025 it is perfect and it helps me alot in communicating with the customer but some times they tell me come closer Pros I like the quality of the voice, it is very clear and I really like how it is an easy channel to communicate with other Cons Sometimes the voice is broken down, and if there is a network issue it keeps flooding so i do not like this thing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YA Yara A. Quality Financial Services ### "Ziwo Feedback " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2025 Pros The live dashboard option. As we have such an option to whisper to the agent during the call, it makes it better. Cons Experiencing frequent downtime is not good for the agents nor for the people responsible for evaluating calls using Ziwo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YE youssef E. CCU Financial Services ### "Time to make a ziwo call" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2025 I work daily using it for more than 4 years and it's the best app for customer service which help ic the connection Pros Stable connection and voice Quality which we easy can contact the customer and from our end which is getting a good experience to the customer Cons You need to change the country code which could lead to false call and take time to launch within log in Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MY Mostafa Y. CCU complaints department Financial Services ### "Customer service best partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2025 I work daily using it for more than 4 years, and it's the best app for customer service companies and I worked in many different companies almost all of them used ziwo as their main calling partner Pros Stable call connection, and the voice quality is high no matter how far my company is located from the call destination , and ease of control in the interface Cons the fact that you need to change the country code every time you make a call and the default country code cannot be changed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HE Habiba E. CCU specialist Consumer Services ### "Review about ziwo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2025 ZIWO helps us to maintain strong customer and agent experiences with fast pace, analysis and metrics and performance with a good quality. Pros ziwo is so easy to use helps us engage with our customers helps in better interactions and also helps us in many task to do it Cons ease of use, great for engaging with the customers, people who are remote or hybrid can use it also calls quality and voices are clear and records can be tracked and numbers Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/171265/ZIWO/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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