# ZIWO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZIWO the right Call Center solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171265/ZIWO/reviews --- ZIWO 4.7 (108) [View alternatives](https://www.capterra.com/p/171265/ZIWO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZIWO Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Shrouk A Team LeadConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently.“ May 8, 2025 HM Hassan M Customer Service team leaderFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow.“ June 9, 2025 Shrouk A Team LeadConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful.“ May 8, 2025 AF Ali F Team LeaderFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “sometimes it's laggy and needs to cleaner code as i'm a professional Webdev too and there's a lot of code adjustments needs to be made“ June 8, 2025 SK Sachin K CS ManagerApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool.“ June 18, 2025 YY Yousra Y Operation Team LeadFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “Technical issues, It doesn't show clearly who hang up, is it regarding to the caller ended the call or the received hanged up the line“ June 9, 2025 HM Hassan M Customer Service team leaderFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration.“ June 9, 2025 MT MARWAN T team leaderConsumer Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Sometimes there are drops in the calls that causes a business delay in our SLA over all, otherwise nothing“ June 9, 2025 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shrouk A. Team Lead Consumer Services Used the software for: 1-2 years ### "Reliable Contact Center Solution with Room for Improvement" May 8, 2025 4.0 My overall experience with ZIWO has been positive. The platform is intuitive and easy to use, which helped streamline daily operations and improve agent efficiency. Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful. With a few enhancements in performance stability and reporting flexibility, ZIWO can be an even more powerful tool for contact center operations. Pros ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity. I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently. Cons While ZIWO performs well overall, occasional system lags and call drops during peak hours were challenging. Additionally, the reporting dashboard could benefit from more customization options to better suit different operational needs. Review Source RP Rayan P. Operations Coordinator Internet Used the software for: 2+ years ### "Efficient and Reliable – Our Experience with ZIWO" June 18, 2025 5.0 Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer Pros We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. Cons Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs Review Source HM Hassan M. Quality Supervisor Financial Services Used the software for: 1-2 years ### "Easy and Helpful Tool for Calling" June 17, 2025 3.0 It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. Pros its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting Cons Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support Review Source HM Hassan M. Customer Service team leader Financial Services Used the software for: 1-2 years ### "Customer Service TL" June 9, 2025 5.0 Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration. The platform is frequently commended for its user-friendly interface, which allows for a relatively smooth onboarding process for new agents. Users often highlight the clarity of voice calls and the effectiveness of its primary features, such as call routing and logging. Pros What users appreciate most about ZIWO, a cloud-based contact center solution, is its powerful combination of user-friendliness and robust functionality. Customers frequently praise its intuitive interface, which allows for quick setup and easy daily operation for agents. The platform's crystal-clear voice quality and seamless integration with various CRMs are consistently highlighted as key strengths. Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting. This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience. Cons While ZIWO is generally well-regarded, some users report areas for improvement. A common point of criticism is the mobile application, which some find less stable and feature-rich compared to the desktop version, occasionally experiencing glitches or performance issues. Another aspect mentioned is the pricing, which some smaller businesses consider to be on the higher end of the spectrum. Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow. However, these points are often mentioned alongside praise for their responsive customer support. Review Source SK Sachin K. CS Manager Apparel & Fashion Used the software for: 2+ years ### "Ziwo fulfills the requirement well" June 18, 2025 5.0 From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. Pros Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. Cons The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices Review Source MY Mostafa Y. CCU complaints department Financial Services Used the software for: 2+ years ### "Customer service best partner" June 13, 2025 5.0 I work daily using it for more than 4 years, and it's the best app for customer service companies and I worked in many different companies almost all of them used ziwo as their main calling partner Pros Stable call connection, and the voice quality is high no matter how far my company is located from the call destination , and ease of control in the interface Cons the fact that you need to change the country code every time you make a call and the default country code cannot be changed Review Source EA Eman A. Customer Care Ambassador Financial Services Used the software for: 1-2 years ### "Great tool to communicate with our customers at Tabby " June 8, 2025 5.0 My experience with ZIWO has been excellent in every aspect, he platform is user-friendly and offers highly effective tools for managing customer communication through phone calls and integration with various channels and platforms such as CRMs and messaging applications. Pros A clear and intuitive interface suitable for all user levels. Fast and supportive technical support inquiries are handled promptly and professionally. Accurate reports and analytics that help improve the performance of the customer service team. ZIWO truly delivers great value and is an ideal choice for companies looking for advanced and efficient customer service solutions. I highly recommend it! Cons Honestly, I can’t find anything negative about ZIWO. The only issue that occasionally causes some concern is the technical glitches that happen from time to time, but fortunately, they are usually resolved quickly. Review Source Rania M. Customer service executive Automotive Used the software for: 2+ years ### "Ziwo the best" June 21, 2025 5.0 Perfect and easy to use and we can see teem mates and i believe its the best system i have worked for Pros Calls hundle and easy to use and u can track the calls and everything and also the ability to call peole.in saudiy Cons Ability to call all over the world use and we can see teem mates and call them s mentioned above its Review Source yE youssef E. CCU Financial Services Used the software for: 2+ years ### "Time to make a ziwo call" June 13, 2025 5.0 I work daily using it for more than 4 years and it's the best app for customer service which help ic the connection Pros Stable connection and voice Quality which we easy can contact the customer and from our end which is getting a good experience to the customer Cons You need to change the country code which could lead to false call and take time to launch within log in Review Source HE Habiba E. CCU specialist Consumer Services Used the software for: 1-2 years ### "Review about ziwo" June 11, 2025 5.0 ZIWO helps us to maintain strong customer and agent experiences with fast pace, analysis and metrics and performance with a good quality. Pros ziwo is so easy to use helps us engage with our customers helps in better interactions and also helps us in many task to do it Cons ease of use, great for engaging with the customers, people who are remote or hybrid can use it also calls quality and voices are clear and records can be tracked and numbers Review Source AA Ahmed A. Operations team lead. Financial Services Used the software for: 6-12 months ### "Ziwo - A good software for making calls. " May 7, 2025 4.0 My experience with ZIWO has been mostly positive. It’s easy to use, integrates well with our tools, and the call quality is reliable. I especially like the real-time reporting. There’s room for improvement in customization and advanced features, but overall, it gets the job done well. Pros The ease of use and the quality of the experience. Cons What I liked least about ZIWO is the limited customization options. Some features feel a bit basic, and there’s not much flexibility to tailor the platform to specific workflows or preferences. Review Source NK Neha K. Teach Coach Insurance Used the software for: 2+ years ### "General feedback" December 16, 2023 5.0 Overall experience is good. Its convenient to check the sla & all the relevant details on one page. Pros Its convenient to call. We can dial even in uae as well as indian customers. Just put the number & we can connect with the customer & even after the call ended we can listen to the conversation with recording. Cons If we have to change the user details, you have to delete user & then create a new id. Please applicable this feature. Review Source VL Vinci L. On Demand Grocery Associate Food & Beverages Used the software for: 2+ years ### "Ziwo is great" August 25, 2023 5.0 Pros itnis very easy to use and can track calls at real time, east to back track recent conversations Cons intl numbers usually do not function correctly Review Source RR Rebecca R. Broker Real Estate Used the software for: 1-2 years ### "Great Product" September 20, 2021 5.0 I use this daiy to track and record my calls both outgoing and incoming - I can listen back to calls, assess my work and learn to be more efficient. Great system Pros Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc Cons Would be great to be able to search for a call by the phone number as well as by the date and time of the call - currently this is the only way to search and is not perfect Review Source Response from ASWAT Telecom & Media August 23, 2022 Thanks for the awesome review, Rebecca! We work hard to meet expectations like yours, and we're really happy to hear that you're having a great experience using our platform. Positive vibes all the way! VR Verified Reviewer Customer service representative Management Consulting Used the software for: 1-2 years ### "Calls time " July 25, 2021 4.0 Excellent Pros Modern and easy to use. Anyone can take benefits form it. Cons It should have captures in different languages. Review Source Response from ASWAT Telecom & Media August 23, 2022 Thank you for your amazing review, we're so glad to hear that you found our platform helpful. We appreciate your excellent suggestions regarding the language, we are working on it, in fact, we have just launched ZIWO in Arabic recently. Thank you again, cheers! AAA Abd Aljabbar A. Operations Engineer Information Technology and Services Used the software for: 6-12 months ### "Very good site" November 30, 2023 4.0 IT's very good, i suggest it for every one that looking for soft phone for his buesness. Pros It's very easy to use and deploy, also its perfect to manage your agents. Cons It's recorded every single call and show you who received it with. Review Source AB Adua B. Customer support specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "ZIWO is great and recommendable" July 28, 2021 5.0 Pros The phone call feature is clear, seamless, easy to understand and the calls are clear Cons They need to include the smoke break and short break features Review Source Response from ASWAT Telecom & Media August 23, 2022 Adua, thank you for the great review and the kind words! We have taken your suggestions into consideration about building custom statuses, including smoke breaks and short breaks. Thanks, cheers! RS Rakesh S. assistant sales consultant Insurance Used the software for: 6-12 months ### "Service from Ziwo" November 20, 2023 5.0 It was great as it gives me freedom to connect with more people Pros With the help of Ziwo we can call to any of the country across our globe Cons Sometimes it gets stuck and there is a delay in call while conversating with the other person Review Source RR Robbie R. Agent Real Estate Used the software for: 6-12 months ### "Great service" November 30, 2023 5.0 Pros Easy to use and it is cheaper than using your cellphone Cons Nothing nothing nothing nothing nothing nothing Review Source VR Vikas R. Sales executive Insurance Used the software for: 6-12 months ### "Easy to use" November 15, 2023 4.0 My over all experience was pretty good and i enjoyed calling customers with ziwo. Pros You can connect with any customer through out the globe i really like that feature of ziwo. Cons When we connect with customer there is a 3-5 second voice delay. Review Source CB Chris B. Sales Manager Management Consulting Used the software for: 1-2 years ### "Great System " December 19, 2021 5.0 Great and easy system to use, very straight forward and helpful for all round business use Pros very easy system to use for all business needs. Cons No mobile phone application, would be helpful for when out of office on the road Review Source Response from ASWAT Telecom & Media August 22, 2022 Thank you, Chris! We here at ZIWO have made customer satisfaction our top priority, and your suggestions are highly appreciated! MH Muhammad H. Sales Automotive Used the software for: 6-12 months ### " Really amazing to organize a big or small setup of business. all records with safest way available" March 16, 2022 5.0 wonderful experience with Ziwo, call record, auto dialer, quality. all is excellent. really recommend to the big setup companies. Pros calling quality, call recording, auto dialer and much more, perfect way to secure your business. Cons strong mic connection should be introduced. Reason for choosing ZIWO to secure the all records. high recommended. Review Source Response from ASWAT Telecom & Media August 22, 2022 Hi Muhammad.. We appreciate your trust in ZIWO services, and we are grateful that you took the time to leave us a 5-star review! MS Muhammad S. Customer support analyst Airlines/Aviation Used the software for: Less than 6 months ### "Excellent Software for call " April 25, 2022 5.0 It is easy to track and check the call recording. As working in customer support it is very helpful. Pros Easy to track over activities and user friendly Cons After attending the call the hold, mute, and transfer page would get minimized Review Source Response from ASWAT Telecom & Media August 19, 2022 Thank you Muhammad so much for sharing your positive feedback about our software from a customer support point of view!! Our team is extremely happy to hear that their work has paid off! Your feedback is highly appreciated, Thank you again! VR Verified Reviewer Customer service supervisor Apparel & Fashion Used the software for: 1-2 years ### "Amazing software " February 20, 2020 5.0 Perfect software Pros User friendly reports and customer service Cons After the last update there is no issues with the software Review Source Response from ASWAT Telecom & Media February 24, 2020 Thanks you so much YA Yazan A. IT Business Analyst Retail Used the software for: 2+ years ### "Requires little enhancements" March 30, 2020 4.0 Support has to be enhanced more Pros Easy to maintain and to administrate. in general the quality is very good. Cons some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc. Review Source Response from ASWAT Telecom & Media April 7, 2020 Thank You Yazan ! 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