# ZIWO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZIWO the right Call Center solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171265/ZIWO/reviews --- ZIWO 4.7 (108) [View alternatives](https://www.capterra.com/p/171265/ZIWO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZIWO Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Shrouk A Team LeadConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently.“ May 8, 2025 HM Hassan M Customer Service team leaderFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow.“ June 9, 2025 SK Sachin K CS ManagerApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool.“ June 18, 2025 AF Ali F Team LeaderFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “sometimes it's laggy and needs to cleaner code as i'm a professional Webdev too and there's a lot of code adjustments needs to be made“ June 8, 2025 HM Hassan M Customer Service team leaderFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration.“ June 9, 2025 YY Yousra Y Operation Team LeadFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “Technical issues, It doesn't show clearly who hang up, is it regarding to the caller ended the call or the received hanged up the line“ June 9, 2025 Shrouk A Team LeadConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful.“ May 8, 2025 MT MARWAN T team leaderConsumer Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Sometimes there are drops in the calls that causes a business delay in our SLA over all, otherwise nothing“ June 9, 2025 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shrouk A. Team Lead Consumer Services Used the software for: 1-2 years ### "Reliable Contact Center Solution with Room for Improvement" May 8, 2025 4.0 My overall experience with ZIWO has been positive. The platform is intuitive and easy to use, which helped streamline daily operations and improve agent efficiency. Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful. With a few enhancements in performance stability and reporting flexibility, ZIWO can be an even more powerful tool for contact center operations. Pros ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity. I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently. Cons While ZIWO performs well overall, occasional system lags and call drops during peak hours were challenging. Additionally, the reporting dashboard could benefit from more customization options to better suit different operational needs. Review Source RP Rayan P. Operations Coordinator Internet Used the software for: 2+ years ### "Efficient and Reliable – Our Experience with ZIWO" June 18, 2025 5.0 Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer Pros We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. Cons Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs Review Source HM Hassan M. Quality Supervisor Financial Services Used the software for: 1-2 years ### "Easy and Helpful Tool for Calling" June 17, 2025 3.0 It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. Pros its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting Cons Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support Review Source HM Hassan M. Customer Service team leader Financial Services Used the software for: 1-2 years ### "Customer Service TL" June 9, 2025 5.0 Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration. The platform is frequently commended for its user-friendly interface, which allows for a relatively smooth onboarding process for new agents. Users often highlight the clarity of voice calls and the effectiveness of its primary features, such as call routing and logging. Pros What users appreciate most about ZIWO, a cloud-based contact center solution, is its powerful combination of user-friendliness and robust functionality. Customers frequently praise its intuitive interface, which allows for quick setup and easy daily operation for agents. The platform's crystal-clear voice quality and seamless integration with various CRMs are consistently highlighted as key strengths. Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting. This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience. Cons While ZIWO is generally well-regarded, some users report areas for improvement. A common point of criticism is the mobile application, which some find less stable and feature-rich compared to the desktop version, occasionally experiencing glitches or performance issues. Another aspect mentioned is the pricing, which some smaller businesses consider to be on the higher end of the spectrum. Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow. However, these points are often mentioned alongside praise for their responsive customer support. Review Source SK Sachin K. CS Manager Apparel & Fashion Used the software for: 2+ years ### "Ziwo fulfills the requirement well" June 18, 2025 5.0 From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. Pros Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. Cons The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices Review Source MY Mostafa Y. CCU complaints department Financial Services Used the software for: 2+ years ### "Customer service best partner" June 13, 2025 5.0 I work daily using it for more than 4 years, and it's the best app for customer service companies and I worked in many different companies almost all of them used ziwo as their main calling partner Pros Stable call connection, and the voice quality is high no matter how far my company is located from the call destination , and ease of control in the interface Cons the fact that you need to change the country code every time you make a call and the default country code cannot be changed Review Source EA Eman A. Customer Care Ambassador Financial Services Used the software for: 1-2 years ### "Great tool to communicate with our customers at Tabby " June 8, 2025 5.0 My experience with ZIWO has been excellent in every aspect, he platform is user-friendly and offers highly effective tools for managing customer communication through phone calls and integration with various channels and platforms such as CRMs and messaging applications. Pros A clear and intuitive interface suitable for all user levels. Fast and supportive technical support inquiries are handled promptly and professionally. Accurate reports and analytics that help improve the performance of the customer service team. ZIWO truly delivers great value and is an ideal choice for companies looking for advanced and efficient customer service solutions. I highly recommend it! Cons Honestly, I can’t find anything negative about ZIWO. The only issue that occasionally causes some concern is the technical glitches that happen from time to time, but fortunately, they are usually resolved quickly. Review Source Rania M. Customer service executive Automotive Used the software for: 2+ years ### "Ziwo the best" June 21, 2025 5.0 Perfect and easy to use and we can see teem mates and i believe its the best system i have worked for Pros Calls hundle and easy to use and u can track the calls and everything and also the ability to call peole.in saudiy Cons Ability to call all over the world use and we can see teem mates and call them s mentioned above its Review Source yE youssef E. CCU Financial Services Used the software for: 2+ years ### "Time to make a ziwo call" June 13, 2025 5.0 I work daily using it for more than 4 years and it's the best app for customer service which help ic the connection Pros Stable connection and voice Quality which we easy can contact the customer and from our end which is getting a good experience to the customer Cons You need to change the country code which could lead to false call and take time to launch within log in Review Source VR Verified Reviewer team lead Financial Services Used the software for: 1-2 years ### "reliable,easy and user friendly" May 12, 2025 5.0 the overall experience is pretty good, the product is reliable and easy and user friendly Pros quick and clear calling system, always reliable when I need to make international calls or receieve calls from customers Cons sometimes call just disconnect, maybe due to the bad connection but it's better if the call wasn't made at the 1st place Review Source nM nada M. Customer Care Unit Financial Services Used the software for: 1-2 years ### "ziwo make my life better" June 16, 2025 5.0 it is perfect and it helps me alot in communicating with the customer but some times they tell me come closer Pros I like the quality of the voice, it is very clear and I really like how it is an easy channel to communicate with other Cons Sometimes the voice is broken down, and if there is a network issue it keeps flooding so i do not like this thing Review Source YA Yara A. Quality Financial Services Used the software for: 1-2 years ### "Ziwo Feedback " June 16, 2025 4.0 Pros The live dashboard option. As we have such an option to whisper to the agent during the call, it makes it better. Cons Experiencing frequent downtime is not good for the agents nor for the people responsible for evaluating calls using Ziwo Review Source EA Eman A. CCU Consumer Services Used the software for: 2+ years ### "Good service" June 4, 2025 5.0 Pros easy to use everywhere and contact anyone needed anywhere as well nothing more to add but make it more easy to login and use Cons Lagging many times and affects the work nothing more to add Review Source YH Yara H. Marketing Accounting Used the software for: Less than 6 months ### "Great Platform for Call Centers! " December 23, 2024 5.0 Overall, our experience with ZIWO has been quick, easy and effective Pros What I like most about ZIWO is its ease of use. Cons There isn't anything specific that I didn't like about the platform. Review Source VL Vinci L. On Demand Grocery Associate Food & Beverages Used the software for: 2+ years ### "Ziwo is great" August 25, 2023 5.0 Pros itnis very easy to use and can track calls at real time, east to back track recent conversations Cons intl numbers usually do not function correctly Review Source RR Rebecca R. Broker Real Estate Used the software for: 1-2 years ### "Great Product" September 20, 2021 5.0 I use this daiy to track and record my calls both outgoing and incoming - I can listen back to calls, assess my work and learn to be more efficient. Great system Pros Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc Cons Would be great to be able to search for a call by the phone number as well as by the date and time of the call - currently this is the only way to search and is not perfect Review Source Response from ASWAT Telecom & Media August 23, 2022 Thanks for the awesome review, Rebecca! We work hard to meet expectations like yours, and we're really happy to hear that you're having a great experience using our platform. Positive vibes all the way! RC Raed C. Country Manager Computer Software Used the software for: 1-2 years ### "Thanks ZIWO team " November 14, 2023 5.0 Pros it's easy interface, can track our call center agents as well as flexible to access. Cons we have been waiting the time to launch the mobile App, I think will be perfect. Reason for choosing ZIWO we used to choose, because it's easy interface, can track our call center agents as well as flexible to access. Review Source SA Sawsan A. Team Leader Outsourcing/Offshoring Used the software for: 2+ years ### "Detailed Call Log " July 21, 2023 5.0 Pros I mostly work on the call logs, all details are available to track and check the calls like the start time, the end time, the total duration, the talk time, the recording... Cons The live dashboard, I prefer arranging the widgets by myself. The widgets have a defined place to take, I cannot move them and rearrange them as I please. If I move a widget, later I notice it went back to its original place. Review Source MF Manar F. Customer Care Leader Consumer Services Used the software for: 1-2 years ### "Positive and negative points on Ziwo" July 17, 2023 4.0 its good platform, easy access , not complicated , needs some improvement, but over all its good and recommended. Pros \* Easy to login \* voice is clear\* country code added by default Cons \* When there's a call coming , the notification displaying prevent me from clicking on the call to answer\* It will log me out , although i didn't logout , so i need t refresh and check connection to make sure im available Review Source FH Fatima H. Customer Service Rep Professional Training & Coaching Used the software for: 6-12 months ### "ziwo" November 27, 2023 5.0 it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates. Pros it good and easy to use and helpful, needs to add chat between users and email access templates. Cons it good and easy to use and helpful, needs to add chat between users and email access templates. Review Source VR Vikas R. Sales executive Insurance Used the software for: 6-12 months ### "Easy to use" November 15, 2023 4.0 My over all experience was pretty good and i enjoyed calling customers with ziwo. Pros You can connect with any customer through out the globe i really like that feature of ziwo. Cons When we connect with customer there is a 3-5 second voice delay. Review Source RH Rola H. Registration assistance/helpline Non-Profit Organization Management Used the software for: 1-2 years ### "Great connection" August 16, 2022 5.0 It was a good way to communicate with the POCs. Pros Easy connect to the POCs. It is very clear and fast. Cons All about it. Ziwo is a good program that make your work easier. Reason for choosing ZIWO Because it easier, clear, and fast. Review Source Response from ASWAT Telecom & Media August 22, 2022 Hello Rola, many thanks for the 5-star rating!! We really appreciate you taking the time to share your experience with us. ME Magdy E. Customer service and operation manager Entertainment Used the software for: I used a free trial ### "Very good experience " August 3, 2022 5.0 excellent Pros the features that are built into the software are really amazing I think all that I need in the software or all that I was asking for during the kickoff and onboarding is available except 1 thing only Cons there is no disposition option in the software hope you add it shortly Reason for choosing ZIWO for the features Review Source Response from ASWAT Telecom & Media August 19, 2022 Thank you so much Magdy, for the outstanding review! We put in the work to keep you and all of our clients happy, and we will take your suggestion into consideration. Cheers! aN amna N. Customer Service Consumer Goods Used the software for: 6-12 months ### "Review" August 30, 2021 5.0 Pros Easy options to change status, Redialing option beside a dialed number. Cons fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off Review Source Response from ASWAT Telecom & Media August 23, 2022 Thanks for your trust, Amna! We're thankful for amazing customers like you. We have made some changes based on your amazing feedback. Thanks a lot! YA Yazan A. IT Business Analyst Retail Used the software for: 2+ years ### "Requires little enhancements" March 30, 2020 4.0 Support has to be enhanced more Pros Easy to maintain and to administrate. in general the quality is very good. Cons some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc. Review Source Response from ASWAT Telecom & Media April 7, 2020 Thank You Yazan ! 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