Who Uses This Software?

Hosts, owners, and property managers powering the next generation of vacation rentals.


Average Ratings

113 Reviews
Ease

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Free 30 day trial, and then 1% of automated bookings.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Wheelhouse
  • www.usewheelhouse.com
  • Founded 2014
  • United States

About Wheelhouse Pricing

Wheelhouse is the only pricing platform that allows you to build a customized pricing strategy around your unique business goals. The result is up to 40% more revenue, less time spent researching your competitors prices, and data-driven insights into your properties and market. That means you can run your short-term rental business as intelligently as a hotel. Based in San Francisco, CA, Wheelhouse helps thousands of owners and managers on every continent but Antarctica (for now...). ;)


Wheelhouse Pricing Features

  • Credit Check
  • Online Payments
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Management
  • Website Management
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Wheelhouse Pricing Reviews Recently Reviewed!


Does exactly what it promises to do: sets your pricing on profitable auto-pilot

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that Wheelhouse is, day by day, learning what my pricing should be and is continually adjusting the pricing to meet my goals.

Before I used Wheelhouse, I would occasionally adjust my pricing based on seasonality and vacancy. But I would not set prices for my entire calendar (that would take too long), and I did not do it very often (since even small changes took a lot of time.)

Plus, I had no clue about special events, or any information about the wider market.

With Wheelhouse, it sets all my pricing for my entire calendar, including adjustments I never had time to make (Weekends, special events, market conditions). And it does this every single day.

Because I prioritize occupancy, Wheelhouse (at my instruction) aggressively adjusts rates to fill holes in my schedule as needed. At the same time, it keeps my rates high for the days when it should be high. I would not have the time to do this myself, and I would not know what values to set.

Possibly the most valuable thing Wheelhouse does for me is this: it is figuring out what my basic price should be. When we started out, we just had to guess what our price should be, based on pure speculation. But Wheelhouse is making fine adjustments as it goes, and is figuring out our basic rates using the most important information of all: what the guests are willing to pay.

I am confident our pricing is far better with Wheelhouse, and that we are making more money.

Well worth the tiny price they charge.

Cons: I wish the system somehow magically knew when a booking was made and used the new information to adjust the pricing right at that moment.

As it is, Wheelhouse checks every 24 hours (I think). Plus you can ask Wheelhouse to refresh manually.

But that involves going to the web site and pushing a button, which is more work that I am now used to doing since Wheelhouse took over.

I also wish Wheelhouse could magically make people want to book my listing before all other listings. I guess that is a future feature request.

Overall: Wheelhouse helps us make more money by adjusting our AirBnB price dynamically.

It is very good.

Capterra loader

A solid pricing engine, does a great job if you want to customize.

Mar 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can customize everything. Want to disable single night stays except to fill a gap between two reservations, no problem. You want to price Christmas time a little bit higher than normal, but still have it auto adjust as the date gets closer, you can do that. It is pretty cheap, only 1% of booking cost. And the support is amazing, they take care of you. The ability to fill single night gaps was a request I had asked for, and they implemented it.

Cons: Sometimes there can be bugs, it's a developing product, but they are constantly adding things over time, it has grown massively as a product over the past year. Sometimes if you're not careful bugs can cause you to loose revenue because it will adjust the price incorrectly and you don't notice.

Overall: As an Airbnb owner, you don't want to automate your pricing. Wheelhouse adjusts it based on seasonality, day of the week, special events, your preferences, how many days away it is, etc. It can adjust minimum stays as well, and is fully customizable to automate your listing so you don't have to mess with it, just set your preferences and don't think about it.

Set it and (mostly) forget it...and make more money than you would on your own!

Mar 01, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use: I just link my Airbnb and TripAdvisor accounts and it does the rest (with minor set-up--it's mostly OK to use the defaults).

Price: their pricing is extremely reasonable--perhaps too much so! The fact they base it on a percentage of your actual, booked revenue incentivizes them to help you make the most money possible.

Accuracy: they keep an eye on events and actual supply and demand and help you price appropriately. I often find they price far higher than I normally would, but I usually find I still get booked.

Coverage: They cover my market (Branson, MO) where other pricing providers don't.

Cons: Accuracy: while I'm in general satisfied with their pricing accuracy, lately I've found they seem to be over-pricing things, especially in shoulder season and off-peak, resulting in me losing out on bookings and having the property sit empty.

Flexibility: I wish the system were smarter with offering last-minute discounts. The default option is not nearly aggressive enough, and it can only be customized minimally. I wish they could improve the last-minute discount system to more automatically monitor supply and demand and very aggressively discount rates if the property doesn't book up.

Overall: Extremely satisfied! I'll be glad to keep using them and look forward to continual refinements and improvements.

Really worth the price!

Mar 08, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using Wheelhouse for my airbnb pricing has helped me increase my revenue to an extent that makes it worthwhile to pay the 1% fee on bookings.

Cons: Sometimes their prices on certain days are completely out of whack, wihtout any obvious reason: like having a price in the middle of the winter (super low season) that is higher than prices in the middle of the highest season, and not because there is a major event. After a few days, these tend to adjust themselves but it make checking your prices every day a must, in my opinion.

The other thing I've complained about it their « events ». Very often there are two of the same and some non-events are considered as events - when prices are increased because of those, it does not make sense.

Overall: I'm happy with the improvements they make on a regular basis and I've alway been satisfied with their client services people who are quite helpful.

Inaccurate Pricing cost me Thousands

May 31, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: - Easy to use

- Update prices in a click

- Sync with Airbnb

- web based

- Friendly staff

- Global company

Cons: - Incorrect pricing on multiple dates e.g. christmas, easter etc

- Customer support friendly, but completely unhelpful. Comparable to the friendly face at the coffee shop, nice but usually gets your order wrong.

I have multiple properties for different clients in which I manage. I started on wheelhouse with 8 properties, to put my 'toe in the water'.

I attempted to sync my account with wheelhouse. They had technical errors on their side. It was suggested to me in their words "just keep clicking sync until it works". This took around 5-6 hours of checking in and doing this over 2 days.

So now I'm connected, I believe things were going quite well, pricing was updating etc. Fast forward 2 months later, I was getting a large number of bookings over christmas period and new year which seemed out of the ordinary. After researching other properties in the area and comparing to my own portfolio, I came to realise in some cases we were priced at 1/3 of the price of properties in the area which were of an inferior quality.

I approached wheelhouse about this issue in which they were friendly but unhelpful. Politely informing me that it is a known issue and that if i would like to lodge a request for a feature to be added I'm welcome to follow the link. I was gobsmacked. Immediately I queried how to de-link my listings, I was provided a link on instructions to do so. I was not made aware that all the pricing would revert. I spent the next 2 hours repricing.

Vendor Response

by Wheelhouse on June 04, 2018

Hey Darren! Our sincerest apologies for the difficult experience you had with Wheelhouse. We take these issues very seriously, and we've already reviewed your feedback with our team. We are obsessed with ensuring that all of our customers have an amazing experience with Wheelhouse, and we didn't live up to our own high standards here.

We take a lot of pride in building the world's best pricing algorithm for vacation rental professionals, but also understand that we can always do better. In this case, we are internally reviewing our Christmas 2018 pricing recommendations in Adelaide, and will be pushing some updates to the algorithm as needed over the coming weeks.

If you'd like, we can set aside some time to chat on the phone, and address what else you'd like to see improved with the product. You can also email us directly at hello@usewheelhouse.com to arrange a time to chat.

Top of its class. A+++

Jan 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Its been a great experience using Wheelhouse and working with their team members. The setup process can be overwhelming at first, but once you learn the process its pretty simple. I like that they provide a sort of "setup wizard" to first get you started. When you feel more comfortable with the process you can go straight to the rate settings and advanced features.

Truly a "set it and forget it" pricing engine. Lots of options to get the automation just how you want it and to match your pricing strategy (I tend to be conservative to maximize occupancy). The pricing data seems pretty accurate, although there are times when I opt to set custom events. They do not collect a commission on custom events, which I appreciate. Overall the commission they charge is worth the service.

Customer service is extremely helpful and quick to respond.

Cons: I wish there was an easier way to set custom events across multiple listings. It is too time consuming with the way its currently setup.

I think they have achieved a good balance between functionality and ease of use. The interface can be intimidating at first, but its easy to navigate one you have familiarized yourself.

Wheelhouse helps me make more money. They are reliable and have great customer support.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is reasonably intuitive. All the features that I need exist. The site is very dependable. Anytime I've had questions, the friendly and knowledgeable support staff has given me quick answers. I love that they give me information about what specific events are happening in my area which may affect pricing.

Cons: There are not very many cons. I suppose it would be nice to be able to switch between rental rooms using a drop-down, rather than having to go back to the dashboard each time. Airbnb uses a drop-down. The wheelhouse method requires an extra page load.

Overall: The software helps me to earn more money with short-term rental rooms. It helps me to figure out the highest realistic price that the market will bear.

Capterra loader

Using data to make you to make you a better host

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: There are two things--the revenue management software does optimize prices through the year, and ths support team a scrappy, hands on, and dedicated to their customer. It has not only made me money, but been a lot of fun playing being a customer.

Cons: The company responds to criticism, and over time works on removing things that are not 'likeable' Most recently they fixed the biggest con for me, which was adding functinality on minimum stays. I do not see any major cons at this time.

Overall: Awesome.

Great product to help you get the best prices for Airbnb

Mar 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's pretty simple to understand and use - i prefer to work through the calendar view. Has very simple , intuitive approach to varying prices - which makes for understanding.

Cons: It doesn't link with Booking dot com yet - or only indirectly - which would be the most useful addition for us.

Overall: I use it as a pretty good guide, it certainly more than covers its cost (which is pretty small). Occasionally - in lower periods, (or when i cant quite hold my nerve) feel they keep prices high too long - and find it quite simple to just override.

The only reason I wouldn't refer, is because I don't want my local competition to know!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wheelhouse more than pays for itself. While I still own responsibility for where my price settings lie, I can toggle settings with a global adjustment to many months in advance in a more efficient way.

Cons: A multi-listing calendar on a single page will be a great development, possibly already there and I'm missing it. It's nice to be able to set my settings and walk away for months at a time from the daily grind of price setting.

Overall: I have used them for YEARS now. I have loved it.

Easy pricing option to stay competitive and booked!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy use of this software is great! The ability to set guidelines that are best for my listing, combined with their pricing algorithms, gives me an edge up on being competitively priced.

Cons: The software is being updated regularly and may not yet have all the features of similar products.

Overall: Wheelhouse has given us the opportunity to easily stay competitively priced and consistently booked. The ability to set guidelines that work best for our listing helps us still have control over our pricing, but also using the knowledge of the software makes sure we're priced correctly. The customer service is outstanding! They are continually updating and adding new features to be cutting edge.

Wheelhouse has gotten me more money with less work!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to adjust prices! I also love how Wheelhouse predicts very accurately even 9 months into the future. Airbnb pricing is always asking you to lower your price to absurd levels and I spent way too much time trying to put "special prices" on important future dates...with Wheelhouse I don't have to add any "special prices" because Wheelhouse has already taken that into account with their pricing.

Cons: we have two properties, but we only receive one bill with no breakdown of how much we owe on Property #1 and how much is owed by Property #2. Since we co-own #1, this is a problem and too much work to go back manually and try to figure it out.

Overall: Overall we love Wheelhouse and highly recommend it. It's accurate in pricing, easy to use and very inexpensive.

A no-brainer to use

Mar 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I basically don't ever have to think about rates, and my property fills up more than expected and often at rates higher than I think I'd otherwise set! I don't know why any VR owner/manager wouldn't use Wheelhouse, especially for the tiny amount it costs. Except I'm glad they don't in my market, because it absolutely gives me a competitive edge!

Cons: Not Wheelhouse's fault, but they don't integrate with HomeAway (HomeAway's choice). That limits its usefulness a bit, since HomeAway is the biggest booking channel. However, you only pay the tiny booking fee if a reservation is booked through a supported channel, so I pay a tiny amount to Wheelhouse on my Airbnb and FlipKey bookings and anything that comes through HomeAway doesn't cost me anything.

Pricing to increase income

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: I have learned to use the different discounts the help me have higher occupancy and not having to get involved every day. I really like how I learned to use the last minute discounts to keep my home leased. The seasonal pricing helps me know what is the proper rate to charge. I always strive for the maximum, but since there is competition it knows what they are charging, especially when we have special events in my area.

Cons: It took me a while figuring out how to use it.

Overall: I love that it helps figure out what to charge in the future, I am getting more early bookings. 9 months in advance.

Wheelhouse helped me make so much more money than I dreamed my homes would book for.

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have 3 homes that the pricing pre Wheelhouse ran $350 to $550 a night. After signing up with wheelhouse I saw these same homes rates now as high at $1,100 a night. Ya, seriously $1100!!! When a 4 night $4400 booking comes in, I still can't believe it.

Cons: My only gripe with Wheelhouse is that they can't price out farther than 12 months. Which is a huge issue, as we allow our homes to be reserved more than 18 months out. There are some work arounds you can do to fix the prices out further than 12 months, but it's an issue they need to resolve. Honestly pricing more than 12 months out should be their #1 priority.

Overall: I do love that I can set my parameters and watch the pricing tool go to work. Also their customer service is responsive and always easy to work with.

Takes the work out of maximizing nightly revenue!

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wheelhouse's algorithm takes a ton of things into account, and can work without any input on my part. However, it gives me a ton of control to set custom rates on a nightly basis, and custom seasonality adjustments by month. And the best part is that I only pay for days where Wheelhouse sets the price, not my custom-priced days!

Cons: Better custom controls over last minute discounts would be good, but I still have the ability the customize individual nights prices by percent discount, set dollar amount discount, or custom prices.

The best automatic price setting!

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps me get more revenue and keeps my performance on track. Also, it keeps my airbnb updated and always with the best prices of the market!

Cons: I would love if they had an app, but beside this, I don't think there's nothing I don't like about it.

Overall: It's been great! The best about it its that it keeps my airbnb always refreshed, I get to have the right price based on the occupancy and the overall activity of my location and I get all the data about why I'm having this price. Also it keeps track of the performance of your listing and gives you ideas on where to improve and how much real revenue are you getting. It's great!

I want to continue using you guys!

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love love love love the interface. It's thoughtful, intuitive and just overall great design. The logo and branding are all spot on and I enjoy the way everything is laid out. The experience overall is 10/10.

Cons: The non dismissible syncing overlay could use an overhaul. With 4 listings and more on the way, I found it reallllly slow to update everything across all of them. I think utilizing a method to allow the user to update other pieces of the site while the updating is going on in the background would be a much better experience.

Overall: I loved using Wheelhouse. The only reason I am no longer utilizing the service is because I'm going to begin using an online booking system (Lodgify) and Wheelhouse is not an available partner.

Great Value for the Service

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I don't have to think about setting my pricing for my Airbnb. Wheelhouse takes care of everything, but also gives you options for customizing your pricing strategy. I like that flexibility, while also having confidence that I can walk away and let Wheelhouse automate this aspect of my Airbnb business.

Cons: The platform takes a little getting used to. The layout is a bit confusing at first, but once you know your way around it's fine. I tend to want to go directly to my Strategy tab on my dashboard first, and it took a little while to get used to knowing where to click when you first sign in. Not a huge deal, just something I personally found cumbersome.

Great way to Manage Pricing!

Feb 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great tool to manage pricing on multiple platforms. Even though Airbnb and others have "smart pricing" or some variation thereof, I have found the software keeps the prices on the very low end of the range which benefits the platform and not the homeowner. This leads to full calendars but not revenue maximization. Wheelhouse Pricing lets me utilize REAL dynamic pricing that works for me.

Cons: I wish it integrated directly with VRBO/Homeaway. I understand this was an option and maybe again. I also wish that I could have access to my "comp set" so I could have more in depth understanding of my competition.

Overall: Maximizing revenue while being competitive is a challenge in a short-term rental market with 3,000 active properties is a challenge. Wheelhouse puts me in control by offering insightful suggestions that I can take or leave.

Automatic Pricing According to Market Search

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I became a fan since I don't have any trouble and spend on the pricing of my properties. It functions properly according to the profile chosen.

Cons: I have asked for invoices with VAT number and SFT21 and they are not aware and don't what is it. They receive money for the service and we cannot debit their commission to our earns. I hope they will solve this situations properly.

Overall: It functions quite well on the pricing of properties and analyzing the market. We just need to choose our type of profile according the ones proposed.

Wheelhouse has automated pricing for our airbnb.

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to use, easy to analyze, and we can plan our pricing far in advance. It's dynamic and rewards us based on the reviews, number of guests that have stayed with us, and gives us great control when we want it.

Cons: Recently, wheelhouse made an update where they changed how they calculate the nightly rate - but they didn't notify us about it. All of a sudden our base rate changed significantly overnight and we still don't know what happened. Over chat, the support agent couldn't explain this either.

Overall: We started out on airbnb using their smartpricing, and it was the worst decision ever. Within hours of listing our first property, it was booked for less than 1/3 of what it should have been rented for. The in-house airbnb smart pricing is attrocious especially for high quality/luxury properties. Immediately afterwards we looked for a solution and considered this and the competitor Beyond Pricing and chose this for ease of use. We have friends that say wheelhouse tends to overvalue their budget condos, but that is far better than the alternative.

Makes things SO much easier

Jan 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Before Wheelhouse, I would login to Airbnb every Monday to update our pricing. Did we still have days open within the next week or two? Time to offer a discount. Are things picking up now that it's spring? Time to raise prices. Holiday weekend? Oh shoot, someone booked it before I realized and now we've charged way too little. ARGH.

Now it's all automatic, and it's fabulous. It saves me time, and I've found that our overall revenue has increased because Wheelhouse will set prices higher than we would, since they're looking at so much more data. It's absolutely worth the tiny fee they charge.

Cons: The user interface is still a little clunky, but that's not surprising for a new service. It takes a lot of clicks to get where I need to go. Also, they really need an app. Most of my airbnb management is done from my phone, and if I need to login to the Wheelhouse website to look at something it's a pain.

Overall: Save time, make more money.

Great Dynamic pricing software

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All its features especially the new Dynamic minimum stays, and quick support.

Cons: Did not find the cons so far maybe it takes some time for changes to save.

Overall: Iv'e had a great experience using this software and i would recommend it to all short term property managers.

Wheelhouse Pricing is a timesaver AND money maker for Air-bnb hosts!

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the daily price updating wheelhouse provides. It will pick up on high demand on "random"days, raise my prices, and people will continue to book. It will also drastically lower prices to get a booking on slow days. Overall, even with the software fees, I make more money as an Air-Bnb host with less things to worry about. It feels like having an employee on my team without paying for an employee!

Cons: So far, in the few months I have been using Wheelhouse I have only had a good experience with this software. I will update this review (if possible) with downsides once I use the software more. I find that allowing 6 months ahead booking via Air-Bnb gets you the most accurate prices. I started allowing 9 months ahead booking for a couple of days and people snagged my listing for very cheap during a big event. I feel like I could have gotten more $ during this event, but the algorithm could not pick up on demand that far ahead (since most people don't plan that far ahead). However, Wheelhouse does not exaggerate the effectiveness of the software and stresses that at the end of the day YOU are in charge. I would stick to 6-month ahead booking if relying on Wheelhouse for pricing.

Overall: It saves me time and makes me more money. 1% fee is fair for value offered.

Awesome!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything about wheelhouse is great as it gives us so much more ease in overseeing the pricing of our property on Airbnb and trip advisor.

Cons: Very few cons if any except perhaps that it is not available on vrbo and booking.com yet.

Wheelhouse puts more money in your pocket

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wheelhouse easily adjusts rates on a daily basis which helps make my STR better able to compete in the marketplace. I would have otherwise left thousands on the table.

It goes into your AirBnB account and adjusts the calendar daily, which gives my STRs a boost in the listings search.

Cons: Can be hard to understand what each thing does.

Overall: Fantastic and would never go back to not using it.

Outstanding

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to add dynamic minimum stays. Before I was manually doing it and even that was great because it increased revenue even more without creating a one night minimum standard

Cons: The inability to add multiple payments method to separate my listings. I have separate LLCs for the listings and it would be more convenient if I could link each listing to separate cards. They rolled out the dynamic minimum so I believe they'll take action and add this feature in the future

Great software for automating pricing decisions based on property-specific factors and local demand.

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the customizations to pricing models, which allow users to set a strategy for their rental pricing. It is helpful to set general guidelines and targets and to allow the software to fluctuate pricing within those parameters depending on occupancy, demand, and time to stay.

Cons: I really wish the cleaning fees could be removed from the analysis and that wheelhouse had more information on market cleaning rates. We currently outsource our cleaning, so those earnings -- which show up on Wheelhouse analytics -- aren't accurate for us. I assume this is a common problem, so a simple toggle to say show metrics with or without cleaning fees would be helpful. In addition, it would be nice if Wheelhouse could suggest cleaning fees based on market rates, or at least give a sense of the range of cleaning fees and prices in the area.

Saves me precious time

Mar 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Having this software linked to my listings provides me with time and energy. Wheelhouse take all the leg work out of adjusting my rates to the market while giving me the flexibility of choosing a strategy of price versus occupancy

Cons: I would love to be able to work out primings for more than 12 months ahead

Convenient System if it has to be used.

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Gap Nights feature serves to be the main feature that attracted my business.

Cons: The initial cost, 1% doesnt sound like much, but for a service thats also provided from from ABB directly, it adds up if you consider its billing forward, as well as days that will book regardless. I live in coastal So Florida, my dates will book almost regardless of the rate, or adjusted rate.

Overall: Experience has been well, they are a nice firm/website/API, It should really be charged at a flat fee.

Fantastic tool to improve revenue!

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wheelhouse has very much improved the revenue of our vacation rentals. Its features are intuitive and user friendly and I am amazed at the quick and professional customer support. Thank you!

Cons: I would love to have a phone app, I have to get to the computer when I need to adjust prices.

An Amazing Company

Mar 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of usage, the features they continue to add as well as the wonderful customer service.

Cons: Airbnb is my only platform and I had a lot of trouble with changing the lengths of stay but was able to work through the issues.

Overall: In the very beginning, I experienced a major engineering issue and lost some confidence with the product. BUT, Wheelhouse worked VERY hard to remedy the issue and went to great lengths to regain my confidence. Now, I have no hesitation highly recommending Wheelhouse.

Great platform with great customer experience. Maximize profits!

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's fairly easy to use and has tons of features. It can be clunky on mobile at times, but still easy enough that I often update from mobile. It's really helpful and smart in maximizing profits for your short term rental and for the low price they take, it's worth it. Their customer service and openess to feedback is top notch.

Cons: A little clunk on mobile. Sometimes the load times are slow regardless of platform (3-10 seconds.)

I think a lot of new features on in the works, but havent seen any updates in a while and I think there is a lot more that can be done to help maxmize profits (and I'd be willing to pay a bit more for that)

How did I host without it?

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I honestly can't imagine going back to doing my own pricing, or even using another pricing my for that matter. Wheelhouse is super easy to use, accurate and has all of the features I need.

Cons: The only downside is that it doesn't link directly with vrbo/homeaway.

Very useful software

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like all the features this software have, they always become useful to maximize profit.

Cons: I did not find weak points. I suggested some changes, and they replied to me they were working on it. Which was true, because months later they added the feature I had suggested.

Once we started using wheelhouse we started making more money

Jan 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It takes the headache out of doing your own research, it is user friendly. You can adjust it to minimum and maximum standards And it is flexible.

Cons: It doesn't work great with VRBO. There is not much to not like about wheelhouse it solves many problems.

Capterra loader

Great software!

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: It always gets me great prices for my properties on airbnb. Easy to use and set up its like magic, always watching your rates for you.

Overall: Haven't had any problems that required support yet. One thing is like to see is why a price is what they set. Haven't had any negative experience so far.

Great Value

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Provides a great way to get help setting and also managing my short term rental rates. They have helped me realize I can charge a higher rate than I ever realized.

Cons: I generally think it is pretty great. The VRBO API needs to get fixed, but my understanding is that this is more an issue with the team at VRBO than it is the team at wheelhouse.

Overall: I have increased my nightly rate, and thus my overall profits while also saving my time.

Great Service! Highly Recommend!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easier to use and lots of important information provided to help make your listing preform at its best.

Cons: It could update pricing faster and of course more booking platforms.

Overall: My experience with Wheelhouse I believe, has gained me a lot more income from my listing then I could have achieved just myself. The research one would have to do would be tremendous. I think it's a great service and a no brainer when operating a listing.

Great tool but can be expensive if you have high performing properties

Mar 09, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease to adjust the weekend rates higher is great.

Cons: Dynamic pricing software can get very expensive with a percentage of booking share vs. a flat rate. Also, you can't export the rates to use on your personal website.

I've been using Wheelhouse to maximize my income on my listings for more than a year and I love it!

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great product and great team. They listen to customer feedback to create functions that we really need and use.

Cons: I simply can't wait for them to develop the multi-calendar! I'm sure everybody will love this very useful feature.

Wheelhouse review

Mar 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't have to bother about fixing prices myself. Very convenient and let me earn more.

Cons: the Algorithm for different units in the same building seems to be off.

Overall: Good costumer service, easy to use.

Very easy to use and worth the small cost.

Apr 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the software because it sets the prices for me automatically on Airbnb and I never need to go in and change based on supply and demand. Wheelhouse does the pricing automatically and I always get top dollar for my rentals.

Cons: Wheelhouse doesn't link with VRBO, however, I use the pricing that is generated for airbnb and adjust my VRBO pricing accordingly. It takes a little more time. Hopefully they will be able to link to VRBO in the future.

Overall: I get top dollar for my rentals and I don't need to go in and adjust prices, it happens automatically.

Fantastic customer support

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the speed at which customer support reply to any questions. Very easy to use and pricing is always accurate.

Cons: Nothing! All has been great. Have experienced no problems and have been using for almost a year.

Overall: One great advantage is that wheelhouse updates my calendars daily so I don't have to login everyday. Helps with the ratings.

Solid Pricing Algorithm

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The site is easy to use and the configuration settings are intuitive. Over the course of the 2-3 months I have been using it, I have seen an increase of revenue on a monthly basis. My listings tend to book in waves, with a few bookings at around 6 weeks out, then a few more at about 3-4 weeks out and several within 2 weeks. What this tells me is that I am getting guests who plan but do not overpay, and also the last minute ones who end up paying premium prices.

Cons: I am very satisfied so far, but realistically, I need to observe its performance over the course of the entire year to see how it does over high and low seasons.

Use it! Wheelhouse!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to gain higher priced bookings for my business.

Cons: The money you pay, it's minimal though.com

Overall: Wheelhouse has been extraordinary in giving me higher priced bookings by accounting for events in my area that I'm unfamiliar with and allowing me to not have to worry about constant price adjustment so I can focus on bigger tasks.

The software totally released me from adjusting and worrying about the price.

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Suggested price scientifically calculated based on tons of relevant data round the world. The trend of price is not very different from what I would price if by myself. It also gives me some insight if there is some gap between what I had thought and what the system suggests.

Cons: Not meaning "like least" but just hope the software is applicable for more sales channels such as Expedia and Booking.com

Overall: Saved time to manager price. Got additional sales that I wouldn't have received if the Wheelhouse had not accurately and daily adjusted my prices. Also won higher priced guests which I would have priced lower. So the Wheelhouse tells me when to be aggressive and when to be relatively conservative.

Helpful software to maximize pricing

Jan 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of features that are easy to set. Talks seamlessly with airbnb.

The customer support is personal and quick. You can even submit ideas for new features and they will often get built in.

Cons: The calendar especially is a little clunky on desktop and mobile. Could use a mobile app but not necessary.

I also find the loading times to be slow or sometimes the site hangs when updating your pricing...the little stats about wheelhouse are entertaining but get old.

Wheelhouse Pricing

Mar 09, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That it gives me some insight to demand in San Francisco ahead of time.

Cons: Beyond Pricing allows you to see how other listings are doing and also priced which I wish Wheelhouse had as well. Also, it would be great if the reports could get updated on-demand.