Who Uses This Software?

Enterprise retailers, leading brands and B2B commerce providers looking to differentiate themselves through providing superior personalized customer experiences


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • RichRelevance
  • www.richrelevance.com/
  • Founded 2006
  • United States

About RichRelevance

RichRelevance is the global leader in omnichannel personalization and is used by more than 200 multinational companies


RichRelevance Features

  • A/B Testing
  • Abandoned Cart Saver
  • Account Based Marketing
  • Behavioral Targeting
  • Campaign Segmentation
  • Content Analytics
  • Contextual Targeting
  • Customer Profiles
  • Experience Management
  • Recommendation Engine
  • Website Personalization

RichRelevance Reviews Recently Reviewed!


Good

Aug 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Displays a good level of AI product recommendations without a need to manipulate results.

Makes best, relatively accurate output for new products as to what product recommendations display.

Cons: Reporting limitations. Want/need a view of performance at line level.

Overall: Generally good, no issue of the quality of product recommendations, disappointed fairly frequently data rollup fails (so half a days data is missing for up to 72 hours) but Rich Relevance do not advise that this happens upfront, I need to raise a ticket each time causing unnecessary admin - have noted my concerns but was advised that Rich Relevance do not have the resource to communicate when this issue occurs.

Capterra-loader

Endless possibilities

Aug 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to personalise the customer journey to an extend where it is not creepy, but rather beneficial and uplifting for the customers is increase both sales and more importantly improving the customer journey.

Cons: The software is very complex and therefore requires that you spend a lot of time working in their portal, creating rules and tweaking priorities in order to fully grasp complexity and interdependencies.