--- title: "Busy Rooms CRS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Busy Rooms CRS Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/171416/Busy-Rooms-Central-Reservations-System/" page_type: "product" language: "en" --- # Busy Rooms CRS Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Busy Rooms CRS ## What is Busy Rooms CRS? Busy Rooms offers an adaptable, brandable, and scalable cloud-based Central Reservation System designed to control our Customers' daily sales, marketing, operational, and revenue management activities for accommodation providers. ## What is Busy Rooms CRS used for? [Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €1500 Per Feature, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Busy Rooms CRS?[Manage this product listing](https://www.g2.com/products/busy-rooms-crs/claim_requests/new?auto=true) ## Busy Rooms CRS Overview Updated September 2026 AI summary Busy Rooms CRS offers businesses a centralized platform for managing reservations, supporting availability, booking, payments, and group bookings across multiple channels. Designed for organizations of all sizes, it includes features such as calendar management, customizable templates, reporting, and multi-location support. The system is cloud-based and accessible on various devices, with options for integrations and real-time updates. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Busy Rooms CRS 4.3 (16) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price €1500 Per Feature, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (16) Ease Of Use 4.6 (5,821) Value For Money 4.6 (16) Value For Money 4.6 (3,595) Customer Service 4.3 (16) Customer Service 4.7 (3,324) ## Busy Rooms CRS alternatives [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/171416/Busy-Rooms-Central-Reservations-System/alternatives/) ## FAQs about Busy Rooms CRS Overview ### Which roles and teams benefit most from Busy Rooms CRS? Busy Rooms CRS is most used by hoteliers, hotel managers, and front-office operations teams that need to manage rates, availability, and reservations efficiently. Revenue and sales leaders use it to optimize distribution and pricing, while directors and digitalization managers rely on it to streamline property workflows and improve booking performance. Answer based on 16 reviews Overview ### What company size and specific industries is Busy Rooms CRS built for? Busy Rooms CRS is designed for hospitality businesses of varying sizes, including multi-property hotel and resort groups, independent hotel and resort properties, vacation rentals, and destination management organisations. It is built for companies in the hotel, resort, and vacation rental sectors that need reservation management across single or multiple properties. Features and Usability ### What are the key features of Busy Rooms CRS? Busy Rooms CRS offers reservation and booking management for room booking, group reservations, online booking, and activities booking. It also includes availability management, channel management, calendar management and calendar sync, plus billing and invoicing, payment processing, credit card processing, reporting and analytics, and access controls/permissions. Integrations ### Which third-party tools and platforms does Busy Rooms CRS integrate with? Busy Rooms CRS integrates with 14 third-party tools, including hotel and revenue platforms such as Cloudbeds, Hotelogix, RoomCloud, Skyware, protel PMS, and Fidelio ERP, plus rate and marketing tools like RateTiger, Parity Rate, Triptease, and Sojern Traveler Platform. Getting Started and Support ### What training and onboarding options does Busy Rooms CRS offer? Busy Rooms CRS provides in person training, live online sessions, and documentation. In person training supports guided setup and direct instruction, live online sessions allow remote training with an instructor, and documentation gives teams written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Busy Rooms CRS offer? Busy Rooms CRS provides email/help desk, phone support, and chat. No reviewer feedback about support quality is available, so response speed, helpfulness, and common support frustrations cannot be assessed from user comments. ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Busy Rooms CRS supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, manage bookings accurately, and keep availability up to date, allowing teams to reduce manual work and handle reservations more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activities Booking Allows businesses to offer customers reservations for a variety of activities. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Billing & Invoicing Create, manage, and send invoices or bills to customers Busy Rooms CRS 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Group Reservations: The ability to reserve times in groups. - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.4 (16) 4.4 Based on 16 reviews ## Pricing Value for money 4.6 (16) Free Trial Basic €1,500 Per Feature,Per Year Value for money 4.6 (16) 4.6 Based on 16 reviews ## Integrations [ Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[ RateTiger](https://www.capterra.com/p/106890/RateTiger/)[ RoomCloud](https://www.capterra.com/p/215415/RoomCloud/)[ protel PMS](https://www.capterra.com/p/83669/protel-PMS/)[ BookNow Software](https://www.capterra.com/p/214764/BookNow-Software/)[ Skyware](https://www.capterra.com/p/95589/SkyWare-PMS/)[ Triptease](https://www.capterra.com/p/188461/Triptease/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (16) 4.3 Based on 16 reviews ## User reviews Overall rating 4.3 Based on 16 reviews Filter by rating 5(9) 4(5) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent TA Tanja A. Sales Manager Hospitality ### "Ich vermisse Hotelwebservice" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 21, 2021 Pros Bisher habe ich leider noch keine Vorteile entdeckt. Cons Seit der Umstellung des Systems habe ich eher den Eindruck, dass mir Möglichkeiten genommen wurden. Es ist widersprüchlich und nicht logisch aufgebaut. Der Support versteht meistens auch nicht welches Problem ich habe. Reasons for choosing Busy Rooms CRS Ich habe mich nicht für Busy Rooms entschieden, sondern musste von Hotelwebservice zu Busy Rooms wechseln. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Liebe Tanja A., danke, Dass Sie uns an Ihrer Meinung teilhaben lassen. Das gibt uns Ansporn, uns taglich zu hinterfragen. Wir konnten ja bereits die wichtigsten Punkte in einem personlichen Telefonat besprechen und haben beide gemerkt, dass vieles, wie so oft an der Kommunikation liegt. Sollten wir Sie im nachsten Termin mit unserem Support weiter begeistern konnen, freuen wir uns sehr uber eine neue Bewertung. MS Maria S. Hotelier Hospitality ### "Zuverlässig - zeitgemäß - vertrauenswürdig" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2021 Schnelle Preisanpassungen durch Channelmanager, schnelle Änderungen auf Webseite möglich, dadurch gibt man gerade in CoronaZeiten dem Gast das Gefühl, dass das Hotel noch existiert! Pros Design Webseite - einfache Bedienbarkeit des Backends - Schnittstellen zu allen wichtigen anderen Hotelpartnern (PMS HS3, Custommer Alliance) Cons Einstieg in Channelmanager ist schwierig, wenn man länger keine Änderungen vorgenommen hat. .Bsp: wenn man Raten ändern möchte oder Restriktionen setzen will, ist die Nutzung nicht direkt intuitiv, man sucht zu lange. Ein Extra Button bzw Hinweis für die Aufgabe "Tagesrate ändern" "Restriktionen ändern" im main menü wäre hilfreich für vergessliche User wie mich. Reasons for choosing Busy Rooms CRS Kenne das Produkt seit vielen Jahren, Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Liebe Maria S., Herzlichen Dank fur die exzellente Bewertung! Das ist fur unser Team Motivation und Ansporn zugleich! Die Anregungen nehmen wir sehr gerne an! DS Daniela S. Hotelier Hospitality ### "Sehr benutzerfreundlich!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 15, 2021 Ich tue mir mit dem neuen System wesentlich leichter, als mit der alten Variante. Pros Ich habe mir bis auf ein paar Details leicht getan und konnte recht schnell alleine arbeiten. Die Anwendung ist sehr benutzerfreundlich. Cons Ich habe bislang nichts zu bemängeln. Ich kann zeitnah und verhältnismäßig unkompliziert Änderungen/Ergänzungen vornehmen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Liebe Daniela S., Herzlichen Dank fur die exzellente Bewertung! Das ist fur uns Motivation und Ansporn zugleich! Was konnen wir tun, damit wir auch bei der Weiterempfehlungsquote die volle Punktzahl erhalten? JH Jorn H. Verkaufsleiter Hospitality ### "Intuitiv und Benutzerfreundlich" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 12, 2021 Pros Die Benutzerfreundlichkeit des Systems sticht herraus. Die Mitarbeiter im Hotel können nahezu ohne Schulung oder Einarbeitung an das System gelassen werden, weil es so einfach und intuitiv ist. Cons Bis jetzt gibt es nichts zu meckern. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Lieber Jorn H., Besten Dank fur die sehr gute Bewertung. Wir freuen uns, wenn wir unsere Kunden begeistern konnen. Gleichzeitig arbeiten wir kontinuierlich an Verbesserungen und coolen neuen Funktionen. NE Norbert E. Hotelkaufmann Hospitality ### "Gutes Produkt mit tollem Team im Hintergrund" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2021 Pros Die einfache Funktionalität und die vielen Funktionen. Cons Nach der Umstellung im letzten Jahr gab es ein paar Hürden, die noch nicht alle ausgeräumt sind. Reasons for choosing Busy Rooms CRS Weil ich gute Kontakte dahin hatte und vom Team überzeugt war in Sachen Professionalität und Hilfsbereitschaft. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Lieber Norbert E., Vielen Dank fur die gute Bewertung. Die letzten Hurden werden wir auch noch gemeinsam uberwinden EN Eike N. Hotelier Hospitality ### "Solides CRS zu vernünftigem Preis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2021 Pros Die Installation und der Support war Reibungslos Cons Die Tatsache, dass unser PMS Anbieter keine / wenig Erfahrung mit Busy Rooms als Schnittstelle hatte. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Lieber Eike N., Herzlichen Dank fur die exzellente Bewertung! Das ist fur unser Team Motivation und Ansporn zugleich! FV Frank V. Director Revenue Management Hospitality ### "Alles bestens & sehr zufrieden" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2021 Pros Die einfache Einrichtung sowie die gute Darstellung der Oberfläche für die tägliche Nutzung. Cons Nichts, alles bestens und keine Punkte die hier Nennung finden sollten. Reasons for choosing Busy Rooms CRS Weil es für unser Haus am besten darstellt was wir benötigen sowie die gute Team Arbeit mit allen Bereichen von Busy Rooms. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Lieber Frank V., Herzlichen Dank fur die exzellente Bewertung! Das ist fur uns Motivation und Ansporn zugleich! Am easy to use" werden wir noch intensiver als zuvor arbeiten! SW Stefan W. Hotelier Hospitality ### "Praktisches Tool zur Pflege der Website und für die Onlinebuchung" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 10, 2021 Wir sind seit vielen Jahren Kunden und wollen das auch bleiben. Insgesamt gutes Preis-Leistungs-verhältnis. Pros Die Software ist sehr benutzerfreundlich und insbesondere die Buchungsmaschine ist sehr leistungsstark. Sehr reaktionsschneller und lösungsorientierter Support. Cons Gegenüber der Vorgängersoftware fehlen einige Module z.B. Links, Downloads, Textbausteine... Die Ladegeschwindigkeit der Webseitenmodule müsste verbessert werden. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Lieber Stefan W. Herzlichen Dank fur die sehr gute Bewertung! Das ist fur uns Motivation und Ansporn zugleich! Die Anregungen und Verbesserungsvorschlage nehmen wir gerne an! JT Jarik T. Innovation and Digitalisation Manager Hospitality ### "Ein No Brainer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2021 Pros Einfach im Set Up und in der Handhabung. Super Support und gute dynamik. Cons Nicht gefallen ist schwierig, durch die stetige Innovation wurden unsere nicht gefallen gelöst. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Lieber Jarik T., Herzlichen Dank fur die exzellente Bewertung! Das ist fur unser Team Motivation und Ansporn zugleich! MT Markus T. Hotel Manager Hospitality ### "Top Channel Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 8, 2021 Das CMS von BusyRooms ist eine große Arbeitserleichterung für mich und meinen Betrieb. Pros Einfachheit der Bedienung, Freundlichkeit des Supports. Cons Manchmal dauert die Antwort des Supports ein wenig. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Lieber Markus T., Herzlichen Dank fur die exzellente Bewertung! Das ist fur uns Motivation und Ansporn zugleich! Was konnen wir tun, damit wir auch bei der Weiterempfehlungsquote die volle Punktzahl erhalten? [View all Reviews](https://www.capterra.com/p/171416/Busy-Rooms-Central-Reservations-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.