Who Uses This Software?

We're targeting growth stage e-commerce companies around the globe.


Average Ratings

21 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • zenloop
  • www.zenloop.com/en
  • Founded 2016
  • Germany

About zenloop

zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System (NPS) framework. - collect actionable feedback at high response rates up to 25-30% - excite and engage your organization with feedback livestreams - identify immediate insights and trends with Smart Labels (text analytics) - delight promoters and critics with personalized replies to reduce churn - empower improvements - route feedback alerts to colleagues


zenloop Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

zenloop Reviews Recently Reviewed!


The most valuable NPS platform out there right now

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!

Cons: I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.

Overall:

As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends. With zenloop we received quality customer support. The team really helped us from the beginning to the finish. The platform is exceptionally easy to use and almost no additional friction during the integration. It should be a no-brainer for any e-commerce with a customer focus to start with the zenloop platform

Great tool to measure the NPS

Jun 05, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Great and intuative to use tool for measering the NPS.

Good customer support if you have questions or sugesstions for missing features.

Cons: More detailed analytics page is missing at the moment but I know that a new analytics page will be launched in the very future.

Overall: Helps us to optimize our processes.

Easy setup, quick results, visually appealing analytics, gained important insights - love it!

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - fair pricing (totally worth the money IMHO)

- integrations like zendesk, slack etc. are very handy

- the team responds very quickly when an issue occurs

- the tool or better the whole process is very self-explanatory and easy to work with

Cons: Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Overall: Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.

Great software

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen

Cons: I'm lucky to say that nothing comes to my mind

Overall great value for money!

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: - It is possible now to scroll through and read the customer feedback at different stages of the buying process. Helped us to identify a bug we had on older android devices in the payment process

- Nice API! For me as a Head of BI it is always beneficial to work with well structured tool that are easy to intergrate into DWH

Cons: - It would be great to have the NPS scores (anonymized) of the users from other shops / platforms as well in order to have benchmarks. It's not really a con but perhaps an idea worth to explore.

Great intuitive tool to get customer feedback

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy to use, nice layout, various types of survey implementation possible (email, website overlay, etc), automatic analysis an clustering of comments, great customer service

Cons: No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance. The possibility of scheduling surveys would be nice as well.

Capterra loader

Zenloop - great experience

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients.

Cons: To my understanding, it takes more than the 14days trial to really find out how to integrate the whole thing into your automated customer communication.

Overall: Great experience. We are using Zenloop for constant feedback with our customers.

Easy to use and with focus on the most important topic

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The interface is great and the service for onboarding is fantastic. If you have questions or need support the service team is always there for you! Thank you!

Cons: It would be great if the graphs are illustrated a little nicer. Overall minor thing, but that way I can copy and paste it in my weekly update ;).

Small Input, Big Output

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: I am really new with the customer feedback topic, but Zenloop helps me a lot to start with it. So it was really easy to implement a new survey and send it automatically to our customers.

Cons: There is nothing, ok maybe that you can't archive a survery, but when you have more surveys, you can mark you favourites and so they are on top. (No worries, you can delete survey - so its not that bad)

Overall: I didn't expect, that so many Customers want to give feedback and how much this feedback helps to make you better. (It will definetly helps you to understand your customer better or get some good ideas)

You can really use it for everything, to get Feedback for your service, team or for example your newsletter.

Zenloop gets the job done - and develops quickly

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy implementation. No nonsense features distracting from the core use case. Zenloop leads by example taking customer feedback on board.

Cons: It still has some usability issues and not all features or reports are self-explanatory but Zenloop usually reacts quickly.

Helpful and reviewable feedback

Dec 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This plattform is focused on your needs to receive feedback to all your company activities with customers. Features und collecting data is made easy and improving your plattform and processes with valuable feedback is great. Also the Integration guide and the api reference is easy to use.

Cons: As a young application, there are no really missing features, except the missing mobile applications at the moment.

Capterra loader

Excellent tool to measure & manage NPS

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness

Cons: Nothing so far! Onboarding was good, implementation easy and usability so great that you hardly need any support

Great product

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Really easy to use, super valuable features We did like how easy this helps to carry the NPS concept into the organization.

Very good customer feedback tool

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Very easy to use, no complex integration - direct results - nice and easy understandable dashboards

Zenloop NPS helps us to master the digital transformation

Jan 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Zenloop NPS provides valuable insights into the performance of our products. We can share this insights easily with every employee so that they know about their daily priorities. Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation.

Cons: The Zenloop guys are doing great work. I hope that they constantly improve the product and we're looking forward to even more sophisticated analytics.

easy to handle and good analytics and dashboard features

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: A tool which provides measurable impact on our KPIs and helps us to understand how the user really feels about our service.

Cons: at some points it would be good to have more opportunities to customize the tool for our service and we would appreciate more support with different languages.

Capterra loader

Use Setup usefull results

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: simple Interface and easy data import/export

Cons: we would like to compare NPS Sets over time. We would like to delete a rating (wrong recipient.. etc)

Overall: we want to collect NPS Data with an easy tool to invest less time as possible and focus on our customer reviews

Simple and intuitive NPS solution

Dec 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Really simple and intuitive interface NPS is great metric for open customer feedback Practical applications for e-commerce

Cons: Some more analytics features and integrations to data warehouse would be great Pricing could be lower

Listen to your customer

Sep 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy set up, tool handling, improvements/feedback right from day 1

Cons: sometimes lack of customization, better pricing model to be considered

Overall: We got feedback which helps us to improve step by step

Great App, very appealing and learned a lot!

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - love the live feed option because it enables us to communicate customer feedback to anyone within our company and quickly see what's going right or wrong + it motivates our team to see changes - very good value for money! - customer service always provides quick and useful help with an issue - the whole tool is easy to set up and understand

Cons: - no major cons, if issues appear (bugs etc.) the zenloop team usually fixes them immediately which makes it super convenient

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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