# Lexipol Knowledge Management System (KMS) Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lexipol Knowledge Management System (KMS) Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/171440/Knowledge-Management-System-KMS --- # Lexipol Knowledge Management System (KMS) Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Lexipol Knowledge Management System (KMS) ## What is Lexipol Knowledge Management System (KMS)? The Lexipol Knowledge Management System (KMS) is an award-winning Software-as-a-Service solution for public safety and local government. KMS provides: • Constitutionally sound policies (170+) that comply with federal and state laws • Continuous monitoring of legislation (federal and state laws and court decisions) • National network of over 10,000 agencies to monitor and include best practices • Policy updates as laws and best practices change • Integrated policy training and tracking tools to enhance personnel compliance and accountability • Daily Training Bulletins to help personnel learn and apply policies • Online and mobile policy management platform, including an app that makes policy easily accessible 24/7. ## What is Lexipol Knowledge Management System (KMS) used for? [Fire Department](https://www.capterra.com/fire-department-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Policy Management](https://www.capterra.com/policy-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lexipol Knowledge Management System (KMS)?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.lexipol.com&name=Lexipol Knowledge Management System \(KMS\)) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lexipol Knowledge Management System (KMS) 3.6 (7) VS. [4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (7) Ease Of Use 4.5 (74) Value For Money 3.3 (4) Value For Money 4.4 (71) Customer Service 3.2 (5) Customer Service 4.6 (73) ## Lexipol Knowledge Management System (KMS) alternatives Highest Rated [5.0 (46)](https://www.capterra.com/p/184908/DocTract/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (105)](https://www.capterra.com/p/138931/Audit-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (39)](https://www.capterra.com/p/151388/teammate-risk-compliance/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (79)](https://www.capterra.com/p/166909/A1-Tracker/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/171440/Knowledge-Management-System-KMS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Approval Process Control Manage the process of evaluating documents or requests submitted for approval Attestation Collect, track and store acknowledgements that policies have been read and understood Audit Trail A record of all activities within the system, including user access, changes made, etc. Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Facility Management Manage the maintenance of building facilities Incident Response Checklists Checklist to confirm the incident and response. Lexipol Knowledge Management System (KMS) 17 features Manage the process of evaluating documents or requests submitted for approval Collect, track and store acknowledgements that policies have been read and understood A record of all activities within the system, including user access, changes made, etc. Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Manage the maintenance of building facilities Checklist to confirm the incident and response. Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Observe and track the demand, usage, progress or quality of a system, product, or user Create new policies or alter existing policies A repository of all past and existing policies Group policies by type for easy classification and discovery Train and educate employees on existing and/or new procedures and policies View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.7 (7) 3.7 Based on 7 reviews ## Pricing Value for money 3.3 (4) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.3 (4) 3.3 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (5) 3.2 Based on 5 reviews ## User reviews Overall rating 3.6 Based on 7 reviews Filter by rating 5(2) 4(2) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent JA Jason A. Lieutenant Law Enforcement ### "Great product in an era of standards" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2021 Great tool for standardization and ensuring best practices within your agency. Lots of good training videos and articles. Highly recommend for smaller/rural agencies. Pros Great reference material for law enforcement professionals. Lots of policy examples and training material. Cons I can’t think of anything at this time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kelly S. Cpa Law Enforcement ### "Just ok" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 December 10, 2019 It was ok, considering how many days I used it, it did what it was supposed to do and I moved on. Pros It was easy to use, mostly organized, decent display and appeal. Not too hard to read. Kept track for the most part. Cons The font was small and couldn’t be changed, did not put the policies in order and had to search for them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tracy P. Principal Research Analyst Law Enforcement ### "Lexipol has MAJOR instability issues" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 24, 2019 This firm has an awkward system for member administration if you have a larger agency with much staff movement and change. The firm's tactic to "blame the user" when reporting system issues is reprehensible. Larger agencies will still have to retain considerable staff to administrate the system and update the new suggested polices provided, as well as update their unique procedures. Unknown as to how timely their policy changes really are regarding legislative and legal case updates. Pros Command staff liked that Lexipol offered canned "policy" that is regularly updated for your state - so as to help negate the need to have staff to review legislative changes and recent court rulings. Command staff liked that the agency could amend Lexipol's canned suggested policies to suit the jurisdiction's idiosyncrasies. Command staff liked that the agency could additionally upload their unique procedures, to link with the guidelines in those Lexipol policies. Cons My Department has paid over a million dollars so far to this firm to host our R&Ps. The process is lengthy and painstaking if you choose to retain your agency's procedures, and amend their canned "policies" to suit your agency. We are STILL not "live" after contracting in 2017. Contracting with them cedes your rights to ALL you upload - Lexipol copyrights even the policies wholly created by your agency once you upload. This means you will ALWAYS have to pay them WHATEVER they charge to access your R&Ps, or be sued for copyright infringement if you break away, and use only your jurisdiction's unique procedures wholly created by your staff. The system has been unstable for a month - and finally ceased allowing both input of new members as well as movement of members from command "groups" for several weeks now. Lexipol's staff first "blamed the user", but now has finally acknowledged THIER SYSTEM INSTABILITY and MAJOR ISSUES Documentation, including screenshots of issues using multiple browsers in versions noted as acceptable for use with their system was painstakingly collected as proof. Reasons for choosing Lexipol Knowledge Management System (KMS) sales pitch to Command staff Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Carlos H. Lead Community Service Specialist Public Safety ### "Great and does the work for you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 4, 2019 Is having a current and standardized policies for our department. These are already created and update to date. It just has to get approved by the Union and once that happens all personnel can just watch videos or read materials and be up to date. Pros The lexipol videos are great and give updates and tips of the day. These tips are great for briefings for our sworn and non-sworn personnel who work out in the field. It also is a great tool for the personnel we have that are wanting to begin a career in law enforcement. The tips of the day are great to just give them things to think about and be conscious of in the job duties currently and the future. The daily tips are not very long about two to three minutes I believe on average which makes it easy to watch and not feel as if you are losing out on a lot of time from your day. Because they are short they can couple in with other ones for briefings. Cons Sometimes the tips of the day are not related to our field due to lexipol also including Fire and not just Police stuff. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Randy R. Director of Loss Prevention Service ### "The program, offerings and training are very good, the customer service however is lacking." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 June 1, 2018 This is a good product for public safety officers as it is easy for them to use and it keeps officers engaged, informed and in small departments a good tool. Pros really a very good product for the members of our JPA in California, quality product and almost always very current. Very reliable information. Cons The report generation and customer service is just short of terrible. It is rare for me to post something negative but the severe lack of customer support, terrible response to problems (months of waiting) Lexipol just dropping the ball with customer service, If there was a reasonalbe alturnative for our members I would recommend a change. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jared D. Supervisor ### "Policies in one place" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 7, 2018 Pros The system fits your needs and can be customized to user access easy. This is from a company that knows the field and knows its users constraints and abilities. I have only good things to say about Lexipol. They know the field, they know good policy, and they are easy to work with. I love the daily bulletin option the best. Everyone gets the important stuff in one place. Cons I have nothing bad to say about Lexipol. The software platform is different than a basic windows platform so it takes a moment to get around but its not a problem. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK David K. Policy & Compliance Manager ### "They will develop your policies and reduce your liability. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 13, 2018 Pros They cater the entire process to you as the client. They generate policies based on your need. They look at what you have in place and adjust as needed. Cons It is a boiler plate design. So you will need to proof and adjust as needed to finally polish out what you need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171440/Knowledge-Management-System-KMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)