Who Uses This Software?

Sales Development Representatives, Business Development Representatives, Account Executives, Inside Sales, Customer Success Representatives


Average Ratings

67 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Chili Piper
  • www.chilipiper.com
  • Founded 2016
  • United States

About Chili Piper

Chili Piper makes meetings with your prospects and customers simple. Integrate Chili Piper with your web forms to schedule meetings or start live phone calls immediately after someone fills out a form on your site. Our software also routes leads and customers to the right reps in real time based on rules you control.


Chili Piper Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

Chili Piper Reviews Recently Reviewed!


If you have the time Chili Piper is a great tool.

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chili Piper has been a great solution for booking meetings directly from our website. Their Round Robin feature is great, especially the Assign to Owner feature for existing Accounts/Prospects.

The one-click scheduling links have been a huge improvement over our previous solutions as well. Previously a prospect would have to click on a link, fill in all of their information, then pick a time to meet. Chili Piper's one-click scheduling removes the form fill from the process; which has reduced duplicates and increased scheduling conversions.

The chrome extension is awesome too. We are able to insert meeting availability directly from gmail and even schedule a meeting right from a lead or contact page in Salesforce.

Cons: Scheduling a meeting between a prospect and multiple reps is a challenge. Currently when a prospect books a meeting Chili Piper only confirms the availability of one rep. This has caused some AEs to be double booked.

Admins do not have the ability to view individual user's meeting types, reminder templates, etc.

Meeting reminders are sent from reminder@chilipiper.com, not from the AE assigned to the meeting.

Overall: Working with Chili Piper has been a great experience. Our processes are very unique and their team has been great at helping us configure their app to do what we need. We still have some issues that we are trying to resolve, but to be fair we haven't had the time to work with their support on a solution.

Overall Chili Piper is a great product with a growing list of features. If you have time to work with their awesome support team you can get a really great scheduling process in place. We love our and know it will only get better once we can dedicate the time to properly setup all of the extra features.

Huge Improvement to SDR Process

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that we can have multiple queues/round robins, that we can set queue criteria based on Salesforce data, that we can customize weighting of recipients "distribution", that Chili Piper automatically creates and updates calendar events in Google and Salesforce, that we can set reminder emails, that the distribution formula takes cancellations and no-shows into consideration when determining weighting, that we can insert suggested times into email bodies so prospects don't have to click into a calendar link, the SalesLoft integration, and that we can use contextual tags to insert names/values.

Cons: I really wish we could cancel or edit scheduled email reminders, and I wish email reminders came from our users' email addresses instead of a Chili Piper email address.

Overall: Our experience with Chili Piper has been great, and has moved us completely out of spreadsheets and onto the computer for distributing meetings. We never have to worry about a spreadsheet being outdated or incorrect, our SDRs just assign meetings to the AE that shows up next in Chili Piper. Since we've been a customer, we've seen new features launched, and I always appreciate how willing the Chili Piper team is to help with support and hear ideas for additional features. I highly recommend Chili Piper to every SDR team.

Sales enablement

Dec 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to use a Marketo form and Chili Piper scheduling and ensure proper one assignment happens in salesforce. In the instance that they would reschedule or open the link anywhere else the calendar of the rep who the lead belongs to's calendar will pop up for the prospect. Amazing.

Cons: I think the software user interface could use some improvements in getting around, sometimes its confusing, and sometimes the terms confuse me. Like assignee vs organizer. More help texts possibly for terms.

The structure of how the queues and the meeting templates are separate from the router really confuses me and I feel like if the meeting templates that were associated to its specific queues and inbound router were sort of bundled together, then it would be easier to manage. Sort of like a drill down format. Chili Piper can be used for so many different aspects of our org and because we want to capture data along each specific router and queue that it came through, we have multiple queues and it's stacking up.

Overall: Their support and staff are amazing, always going above and beyond to ensure that we have whatever it is we needed where it's locating certain function, how to create a feature etc. Always providing helpful best practice advices not only for Chili Piper but for our other tools that have some sort of contact to Chili Piper. In a day and age where there are so many new and exciting Martech tools to learn and go through on a daily basis, to have this sort of support and amazing people to work with, seals the deal. SHOUTOUT TO OUR REP! Always a pleasure :)

Capterra loader

Making it earlier to book meetings

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the interface and the intuitiveness is second to none that I have seen in the industry. I really appreciate how I am able to put my calendar's availability in emails to send to prospects, it looks great and works exceptionally well.

Cons: The lack of customization on the admin side. The fact that I can't order assigned meeting queues once they have been established just seems silly. A company's need changes consistently and we shouldn't be forced to delete meeting queues to have the order we want.

Overall: Chilipiper has allowed us to grow up a bit with respect to our opp distribution from SDRs to AEs. The fact that we can assign percentages of distribution is a nice feature that if used properly can make a real impact in how many deals we are able to close on a monthly basis. Customer support tends to be pretty quick and I enjoy seeing the company grow along with us.

Capterra loader

No more wasting time and lost demos

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Chili Piper allows us to streamline the workflow of prospects and SDRs scheduling demos with AEs, adding security they will happen. With a few clicks our SDRs can book a demo for the right AE which is then automatically synced with Gcal, Salesforce and Zoom. For any visitors on our website it is even easier to book a demo when they want - unbelievable there are still companies that don't make it easy to speak with them.

Cons: Because Chili Piper facilitates an efficient process syncing various different softwares, there may be issues when one of them is off or not synced correctly once in a while. Not a problem caused by Chili Piper though and the team is always there to support in these instances.

Overall: Chili Piper has helped us no longer waste time and lose demos from the website or no shows.

Capterra loader

Best Scheduling Software I've Used

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used most other scheduling software out there, and what I like the most about Chili Piper is the ability to suggest times directly in an email so the recipient can schedule something in one click. I've had multiple occasions where I'll make a last-ditch effort with an unresponsive prospect by suggesting a meeting with some times via Chili Piper and I'll get no response, but a calendar invite shows up on my calendar magically.

Cons: Doesn't sync with multiple calendars (meaning you can only coordinate with one calendar account).

Overall: I've scheduled so many meetings in an efficient way using Chili Piper that it's hard for me not to roll my eyes when I get dragged into endless emails of someone else trying to schedule something. If you're in sales, this is a must-have tool.

Capterra loader

Chili Piper - Outbound Sales Team (Review)

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having used Chili Piper for almost 2 years now, it's quite clear to see the benefit that it has provided for our sales team. The ability to quickly schedule clients in with our Account Executive team not only allows us to find a time but it also allows us to stay on top of the sales cycle ensuring we allow our team enough time to prep and understand the needs of our clients before they get on the call.

Cons: Although you are able to set buffers, it's easy to override that and still book outside of allotted times.

Overall: Chili Piper provides an excellent solution to an issue that organizations run into as they grow; scheduling calls and meetings in a prompt and simple manner. The customer service is unbelievably quick to respond and always takes feedback seriously and acts on it.

It's a good calendar app. Better than Calendly.

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It integrates with Salesforce and automatically creates an event as soon as someone reserves time on my calendar. Also, the ability to easily drop a few available times right on Gmail, so the customer can easily reserve a meeting with a click is a huge place.

Cons: Sometimes (it happened 2-3 times in 2 years, so not bad) the calendar link doesn't work and the client can't reserve time on my calendar, so I had to manually send them an invite.

Overall: Overall it's good. The product is very effective and I use it on a daily basis. The support team is also very proactive. It's definitely better than Calendly.

Reduced time scheduling and more time with customers!

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chili Piper has greatly reduced the time it takes to schedule services for customers, allowing us more time assisting them with their needs. The program is easy-to-use and integrates with many programs we already use today, including Zoom and Salesforce. We've reduced the level of effort to schedule 1 session from 12 steps and 4 programs to 2-3 steps and 1 program. The ability to use the tool as a booker for my team has improved work efficiencies and reduced workload.

Cons: The user interface could be improved a bit. Having the ability to manually select start and end times vs. drag and drop would be helpful. Having access to the assignee's profiles from the scheduling tool would be great so that you can easily identify home locations for ensuring cost effective travel. Also, being able to test the program in a sandbox environment would be ideal. It is difficult to test in the production site.

Overall: I'm responsible for scheduling of services for a large, remote team while also documenting the meetings and events in Salesforce. With Chili Piper, the process is easier and less time-consuming because it integrates wtih Salesforce and Zoom. The support from the Chili Piper team has been fantastic! They help determine best practices and are open to improving Chili Piper to meet customer needs.

Capterra loader

Indispensable Sales Tool

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Chili Piper saves me and my team so much time coordinating internal and external resources for meetings. It is tool I would never want to be without as a salesperson.

1. Easy Gmail Calendar Integration

2. Looks into other employees' calendars internally

3. Looks into Salesforce for the person's contact information and company name

4. Makes rescheduling a breeze

5. Excellent experience for my customers who have easy buttons to click on, presented in their time zone.

Cons: They need to add the ability to copy meeting templates.

Overall: Love the product and the support staff who gave me the training and help me configure the platform was tops.

Capterra loader

Solid tool, with dynamic capabilities.

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The pros with the software is the ease of use, Salesforce integration, gmail integration.

The round robin capability has been a game changer for all of our different lead sources and reps.

Cons: There are a few functionalities that would be helpful in the Chrome extension. When you click the chrome extension it allows you to schedule by email and send a calendar event. What I would like to do, is have the option after enter the email to create a new lead or continue with the event. This would be helpful speed to lead in large Convention.

Overall: Overall experience has been above expectations.

Capterra loader

Does 1 thing & does it well

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how Chilipiper is able to track the amount of meetings set for any number of AE's, and ensure that our round-robin style is equitable. Having the Chilipiper icon next to any inbound email to launch the calendar is an awesome feature.

Cons: Since it focuses on a single issue, there isn't much to not like about Chilipiper. One con is that we need certain customizations and values assigned to meetings, and we either can't do that or haven't been able to figure out how.

Overall: It solves our problem of AE's not getting equal meetings. It allows us to quickly get times on the calendar as they're requested by prospects with the feature in Gmail. Overall, would recommend. Strong, simple product that's easy to understand.

Sell Direct w/o Salesloft

Dec 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Chili Piper takes the pain away from calendar syncing. Prospects have the ability to book time on your calendar and/or reschedule a meeting with a click of a button. Cuts out the middle man and the back and forth emailing that traditionally takes place

Cons: Not so much about the software but the coupling with Salesloft. We were introduced to Chili Piper as an add on to Salesloft. When we decided to leave Salesloft for Outreach.io, Chili Piper went away as well

Scheduling app with incredible functionality and flexibility.....

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredibly powerful and robust scheduling logic. The salesforce integration is key for us.

Cons: Really not much. They are constantly listening to companies about their needs and continue to innovate with their product.

Overall: Has really helped with some complex scheduling needs for our business. The salesforce integration has been key and allowing us to have templates and workflows has really led to increased efficiencies. Can't say enough about the team either. They are always available to help and listen to the needs of their customers.

Capterra loader

Chili Piper has helped us make meeting routing easy and increase show rate

Nov 30, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our team is a huge fan of Chilipiper's automated meeting routing, standardized templates, SFDC logging, and auto-reminders

Cons: For it's basic features, it's simple and easy to use, but with more complex configurations, all the different settings can get messy

Overall: 1. Meeting routing from SDR to AE is no longer a manual burdensome task for us. We've done both Round Robin and territory-based, and Chilipiper made both crazy easy (especially because of their SFDC integration).

2. We love having standard meeting templates and meeting reminders across the team. Particularly, automated meeting reminders helped increase our show rate by 10%

Great tool for SDR : AE hand-off

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's the best experience on the market for scheduling meetings with prospects - the workflow is simple and intuitive; the SDRs can easily book on behalf of their AEs; and meeting reminders can be customized to increase show rates.

Cons: In 2018, this is still a young company with some highly valuable tools. It's a competitive market and there are other companies who offer "more".

I love this product

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows scheduling be smart.

It works smoothly with the rest of our technologies.

Cons: Nothing.

I really enjoy and love this product.

Overall: We use this product in our Sales, SDR and Marketing departments.

It works smoothly with the rest of our technologies, and help us improve our sales and marketing funnel.

I work very closely with the support and product of the company and they are open to hear and try to solve every issue and challenge i have for them.

Capterra loader

Very flexible and great customer service

Dec 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it integrates seamlessly with salesforce and gmail. It allows our SDR to easily schedule things for our account execs. Also love how easily we can insert time suggestions in emails. The customer service and nimbleness of their company is top notch - they've worked really hard to make sure product works for us.

Cons: Sometimes the javascript can make our landing pages a little slow, it doesn't work with popup forms (that we've been able to figure out), and I can't use the router for opp and account objects in SF.

Capterra loader

Must-Have for High Taffic Websites

Dec 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chili Piper accomplishes the difficult goal of both improving sales results and providing a better customer experience for prospects. It just makes sense to give your potential customers more control over how and when they want to engage with your company. Its routing capabilities also allow for more efficient use of specialized sales personnel.

Cons: It would be great to have higher tiers of customer support, especially 8x5 phone support. The branding/customization elements could also be more WYSIWYG vs building in CSS.

ChiliPiper Review

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and the round robin piece is what really sticks out for me. Super easy to onboard new people because the google extensions are so simple to use. The reason we went with them originally is because of the round robin feature since we feed new meetings to 3-4 AEs.

Cons: The calendar feature at times can be difficult to manage. Especially with the way meeting buffers are set up, completely congests everyone's calendars.

Overall: Like I said above, the main two things we were looking for were the round robin feature and an easy way to book meetings via email and on the phone. Happy with the way both those features have worked thus far.

Vendor Response

by Chili Piper on December 03, 2018

Thanks for submitting this review! Just wanted to let you know that you can toggle meeting buffers off if you need to, or change the amount of time set for each meeting buffer. Here's a video that shows you how - https://support.chilipiper.com/article/54-meeting-templates. Feel free to email me if you needed something else: gaines@chilipiper.com. - Gaines Murfee, Product Manager

Chili Piper is a real time saver

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: From an individual user, it's easy to use. I just send the type of meeting link I want my recipient to book and I get a notification when they book it. I don't have to go through the back and forth of finding a time that works for them.

Cons: It was a tiny bit confusing to find certain features, but I found them eventually. I may not have figured it out, but I would love to take two Chilipiper users and send a merged link that will only offer times that are mutually available to both of us. This would come up if I was having a new team member shadow a call, and I wanted to offer only times that were available to myself and the team member shadowing me. This may very well be a feature that exists, and I just didn't figure it out.

Overall: Overall, it's been a very helpful tool for me. I know there are many powerful features that the rest of my organization leverage, but I stick to the basics.

Chili Piper has been great for our business

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. It allows us to have customers quickly find time in calendars and book meetings.

Cons: I wish Chili Piper can have deeper roots into Salesforce, meaning build custom formulas and look at more than one object.

Overall: We use Chili Piper daily. Our SDRs use it to schedule times with a potential customer and our sales Reps. It's been great and its very easy to use.

Great early stage tool

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love that Chili Piper can throttle meetings from our SDRs to our Account Executives. I can factor closing % in and make sure we reward the reps who deserve it most.

Cons: There are a lot of little things that aren't built out yet since they're still such a small company.

Overall: We're using Chili Piper to intelligently round robin SDR opps to AEs

Amazing. Easy to use, extremely straight forwards, saves me tons of time. Prospects love it too.

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So intuitive. I especially love the feature that allows you to plug specific times into your email so that a prospect can literally just click on a time and THAT'S IT! Amazing.

Cons: Sometimes the automatic "reminder" emails don't send. Once in a while a different reps calendar will auto-populate when you click on the Chili Piper link, but this is so far and few between. It's not even an issue, especially if you're paying attention to what you're doing.

Overall: Facilitate scheduling calls with prospects.

Capterra loader

Lead Routing: Automated

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the only tool on the market that consistently meets our lead routing needs. It's incredibly easy to turn reps on or off, adjust volume, and automate your lead distribution. Their customer support has been unbelievable, always finding time to help us out at any time of day.

Cons: The reporting can use improving, but their Salesforce integration makes it easy to build reports in Salesforce.

Overall: Couldn't reccomend it enough. There's a reason Chili Piper is taking over the market.

If you want people to show up to scheduled demoes, this is the tool

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It integrates with our website, it allows clients to auto schedule without waiting for a link. It will round robin for each salesman and is a seamless process for the clients to schedule immediately.

Cons: Because it is so easy to schedule, you do get some unqualified people on the calendar.

Best in biz for calendaring right now

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Advanced features allow for extensive flexibility

The management team is excellent

Cons: Calendaring is becoming a staple in the engagement platforms (Outreach and Salesloft for example) so it will be interesting to see where CP goes next on the product.

Overall: Solid team, support and functionality!

Great software with excellent customer support

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chili Piper is easy to set up, intuitive, and extremely customizable. Additionally, their CSM support team always responds quickly and is able to answer all the questions that I have. They've gone above and beyond quite a few times, hopping on video calls and screen sharing until the problems we have our figured out.

Cons: Nothing I can think of! Software is very powerful and the Chili Piper team is great to work with.

SaaS Model Review

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it runs in the background, easy to configure, and it doesn't have errors.

Cons: It doesn't book demo's for me, someone has to put in the muscle.

Overall: This is one of the only systems that we use that actually works every time. Out of all of our systems, this is my favorite.

Robust scheduling tool

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Scheduler works perfectly. Lots of ways to customize and tie in CP to different work flows. Easy setup and implementation.

Cons: Support is hit or miss. Our CSM was habitually 10min late to any meetings that we requested.

Easy to use scheduling utility for your business

Dec 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: -Ease of use

-Custom templates

-Automatic rescheduling ability

-Round Robin convenient

Cons: Integration with salesforce could be better

Otherwise great!

Overall: Chilipiper is great utility for business

Chilipiper for lead self scheduling

Nov 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Using Chilipiper to help leads pick a time that works for them to increase lead response.

Cons: The UI for setting up templates and users is, for the lack of a better word, goofy

Chili Piper makes round robin meeting assignment the easiest

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Chili Piper is great because you can give your team various levels of access to the tool and then let them start booking meetings for senior salespeople, allowing for automated/AI meeting assignment across a team.

Cons: It could be easier to decide when to fire the meeting scheduler OR to embed meeting scheduling options into emails with specific times.

Overall: Round robin assignment of meetings to our account executives

Chili Piper Review

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the ease of templates and the simplicity of round robins

Cons: as an SDR if an email bounces and invite doesnt send, i don't receive the notification. Also, it's difficult to format/add times to an email

Overall: Pretty positive except for those 2 complaints. feel free to reach out for more feedback if i didnt explain well

Capterra loader

Love Chili Piper!

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to have SFDC routing on scheduled demos

Having the ability to schedule a demo after a form submission

Cons: Still early in terms of product and wish there was an ability to duplicate already existing item.

Capterra loader

Not just a meeting booker

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The great thing about Chili Piper is an ability to route hand raisers (form submits) based on existing ownership in SFDC. This is especially great for our ABM strategies, since it's important the right person, who knows the company deeply, is routed a call request.

Cons: I would like it to integrate with some desktop email clients for 1:1 meeting booking, but it's good in gmail.

Chili Piper helped us to route Demo's directly to the appropriate rep

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to set up

- Easy to integrate it with the tools you're already using

- Saves us a ton of time

- Very responsive support team

Cons: - The setup of the "queue rules" could be improved

Chili Piper

Dec 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is a great productivity tool for our org. It has allowed us to be more efficient by allowing calendar collaboration between internal stakeholders and clients

Cons: As this software is newer and our business is quite complex, not all the features that we have required have been readily available. With that said the Chili Piper product team has worked with us each time to develop the feature that we need.

ChiliPiper Works as Advertised and Customer Support is Incredible

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does what it's supposed to. ChiliPiper helped us customize it's functionality to fit our specific business need, and the customer support was very helpful and professional.

Cons: I wouldn't say there's anything I didn't like about it. It's a relatively new company and platform, so they are steadily building upon it's functionality, which at times can cause issues.

Chili Piper

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The best part of Chili Piper is the booking links and meeting types. It is very easy to customize your meeting type for the needs of your team.

Cons: We have had quite a few "bugs" in our first few months of using the software. They have not been fixed as quickly as we would have hoped. At this point we have 2 outstanding issues that we are working with them to resolve.

Overall: Overall Chili Piper is a decent tool with a lot of potential.

Capterra loader

As a user its great!

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use. If I need to switch who a meeting is set with, there is a reassign option. It links with google calendar and has really never given me any issues.

Cons: The only thing is if someone who is not in salesforce requests through a link, it won't pick up the first name so the reminder emails are a bit off. You just need to go add that person which is still easy but the auto-emails will still be a bit off.

Absolutely Awful

Sep 11, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Not a ton. Almost every positive aspect is done better by their competitors. Our leadership likes it because of the features to quickly get ahold of salespeople through the site but it mostly just yields low quality meetings because of the low barrier to get signed up with a salesperson.

Cons: Every function of their software that is positive can be done better by competitors, their "competitive advantage" that makes it easier to get in contact with a salesperson has done nothing but waste our time with lower quality prospects.

Overall: Not a fan whatsoever. I want our old systems back.

Vendor Response

by Chili Piper on September 12, 2018

Thanks for sharing this feedback. Very sorry to hear you've had a poor experience with us. I'd love the opportunity to talk with you 1 on 1 if you're up for it - gaines@chilipiper.com. We've built in qualification rules into Chili Piper to help your team avoid things like this, so I'd love the chance to see if we can help you out with this issue. Thank you again, I hope to chat with you soon - Gaines Murfee, Product Manager

Gets the job done

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We had a very specific use case; we needed to allow traffic from our website book a call with one of our sales reps without making the visitor leave the website. We did extensive testing with other platforms, Chili Piper was the only one that could do it.

Cons: Implementation has not been the easiest. They almost have too many bells and whistles. Minor complaints, all in all, our team is happy.

Chilipiper Review

Dec 07, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that you can select different Sales regions and the round robin algorithms.

Cons: I run into technical issues more often that I would like. However the team is responsive when I complain.

Overall: I manage an SDR that uses this tool and use it myself for some scheduling for the Sales Team. It helps us being able to set up calls for the Sales Team for different countries. It is very much catered to the SDR experience and I appreciate that.

Best in the Biz

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: cuts down back & forth time on leads

seamless sync with sales force

Cons: needs to be a drag & drop feature, not copy paste

A lot of room for improvement

Nov 30, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Customer Support is fairly decent. Feature set is ok.

Cons: Lots and lots of bugs. Not very easy to configure or maintain. UI needs a lot of improvement as well.

Overall: We use Chili Piper as an online scheduling tool and also to round-robin incoming leads. It works some of the time but there have been a lot of bugs, incorrect routing and other issues. Support has been somewhat responsive when there have been issues. Could be a good tool if they can iron out the kinks and make it much easier to use.

Vendor Response

by Chili Piper on December 03, 2018

Thanks for sharing your feedback. Obviously, I'm sorry to hear you've experienced some bugs using the tool. I'd appreciate the opportunity to talk with you 1 on 1 if you're up for it - gaines@chilipiper.com. Would love to take a look at your setup with you to see if we can resolve these issues ASAP. Thanks again, I hope to chat with you soon - Gaines Murfee, Product Manager

Capterra loader

Great Platform

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Set it and forget it, easy to schedule meetings either by controlling and inserting specific times or simply sending your link. Strong connections to Zoom and Salesforce integration.

Cons: Deeper reporting related to team meetings, avg. # per day etc, trends, would be nice in the future.

Overall: Saves a ton of time. Our whole team quickly adopted Chili Piper into our workflow.

Great alternative for scheduling meetings.

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Chili Piper is a great alternative to other scheduling softwares. The big win is it allows us to display a calendar on our website right after a prospect fills out their info.

Cons: It is overall a great product. However, I do feel like there are a few bugs. Sometimes it is slow to notify me of a meeting and doesnt remember me.

Overall: Great tool for scheduling demoes

Great round robin

Nov 30, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great process for salespeople. Amazing round robin and lead distribution tool.

Cons: Pricing was just far too high and there are no discounts.

Lead capture forms are more interesting w/ Chili Piper

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It added a unique take to the traditional CTA forms on our website. We were able to get prospects in touch with a Sales member quicker and they seemed to be focused on connecting sales reps with prospects faster. Speed to lead is critical, as we all know. The back-end isn't too hard to figure out either.

Cons: The lead flow and automation can sometimes cause issues, and you have to create workarounds.

Overall: Their support is great, so when you do have issues, they're there to help. And they're constantly improving on the product, which is a plus. Pretty solid product for the goal of connecting leads to sales members faster. We used to view them as a substitute Calendly, but now that view is changing as they build more products on the lead capture forms.

Capterra loader

Well thought out, great system

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to tie events back to our prospect and customer data. Salesforce integration is key, and the routing capabilities of Chili Piper are great.

Cons: The process to create different types of meetings, and to route them to specific reps based on different criteria could be a bit more simple.

Overall: Great so far, very responsive and helpful team.

New to Chili Piper

Dec 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Being a newer user to the software I have not dove deep into the functionality of it but what I need to do with it right now is extremely easy in intuitive.

Cons: I have found it a little odd to customize emails I send out and the signature lines but that could also be my set up.

Overall: Overall I enjoy it and like the seamless link to google.

Great tool for booking meetings and assigning follow ups

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to build out and restrict access to specific queues to improve our work flow.

Cons: Reporting is not very strong, easy for folks to "game" the system.

Overall: Chili Piper has made booking the first call associated with an inbound demo request as well as assigning follow-ups in a round robin manner very easy. I would have liked more enablement before implementing.

Chili Piper Review

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of customers being able to schedule meetings with my team and I. And having it send follow up email reminders to both parties.

Cons: There were a few glitches with time zones that was really the only downside.

Overall: We have really enjoyed using Chili Piper. I have used it in past jobs and have always really liked it.

So far so good

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using chilipiper for 4 months now and its been reliable syncing every to Salesforce, a problem we had with Cirrus insights for many years.

Cons: Notification reminders continue to send even if the meeting is marked as rescheduling or cancelled

Overall: Customer service has been great

Capterra loader

Manager of Business Development

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature that I like the best is how it sends an automated email to all participants before the meeting. This as made for our attendance on meetings to be superb.

Cons: I can safely say that I do not have any dislikes about this software. It's great!

Good system

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use and integration with our systems. Have never had any reliability issues to speak of, which is great since it handles a very important function for us.

Cons: Honestly, its overall pretty good so I don't really dislike anything. That said, the layouts of certain pages like the queue edit could be more condensed to reduce scrolling but thats pretty minor.

Overall: SDR meeting setting for AEs, primarily. It works great for that function.

Smart Product. Buyer Enablement is real.

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It increases our meeting percentage with our visitors who fill out a form.

Cons: Set up can be a bit difficult. You need to have a great feel of lead flow and how to use similar tools.

Capterra loader

Take the back and forth of scheduling a meeting out of the equation

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You're able to simply eliminate the nonsense emails of figuring out a meeting time. Chili Piper makes it easy to quick provide access to your prospect/customer to quickly find a meeting time that works for them based on your calendar.

Cons: I wasn't able to successfully get my team to adopt from a trial.

Overall: Quickly getting your prospects or customers to setup a meeting time.

Easy to use!

Dec 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Straightforward and functional! Very helpful tool for sales.

Cons: Salesforce integration--should be easier to integrate with certain objects.

The Higher End Version

Dec 07, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: i really enjoyed the salesforce integration capability

Cons: i really would have appreciated the price to be a bit lower

Review

Dec 10, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The reschedule functionality; helpful in particular when someone is OOO or traveling.

Cons: The box to create a meeting invite is still very small

Overall: I don't know that ChiliPiper has saved my team time. That said it's helped our business understand time management and where a specific function is spending the majority of their time.

Chilipiper has helped us to automate leads to scheduling demos

Jul 25, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: ChiliPiper makes it really seamless to schedule a meeting with our sales reps and getting meetings on the calendar using their automation

Cons: We had some initial problems in the setup stage where meetings were being scheduled outside of the defined hours.

The best calendar software on the market

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Chili Piper is by far the best calendar solution on the market. The cross team functionality is outstanding and it helped facilitate a signifcantly smoother relationship between our BDRs and AEs

Cons: The integration was a bit tricky and it took a bit of time for everyone to get a full grasp on how to best use the tech.

Unique, Troublesome

Dec 20, 2018
3/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: It is the only software I've seen that can accomplish this integration.

Cons: Dependency on SalesForce. Support assistance needed for simple matters.

Overall: Difficult/impossible to sign in without using SalesForce. As someone that is brought in by customers to assist with troubleshooting and problem solving implementations such as this the overall experience has been horrible. The need for support assistance to simply sign in was obnoxious. If you use a CRM other than SalesForce expect headaches and frustration. Unfortunately, as far as I've seen, they're the only one's able to achieve scheduling in this manner.

Good functionality but hard to use

Dec 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The functionality for coordinating multiple calendars is great if you have to schedule meetings with different parties and in our case different time zones.

Cons: The usability was not good at all. Users couldn't get used to it.

powerful scheduling

Nov 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to set guidelines so all our reps are assigned the right events

Cons: sometimes the extension in chrome create issues and i need to log back in.

Overall: we use chilipiper to schedule within salesforce. it is pretty powerful and