Chili Piper

Chili Piper


4 / 5
35 reviews

Who Uses This Software?

Sales Development Representatives, Business Development Representatives, Account Executives, Inside Sales, Customer Success Representatives


Average Ratings

35 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Chili Piper
  • www.chilipiper.com
  • Founded 2016
  • United States

About Chili Piper

Intelligent enterprise calendar that automates marketing ops and sales development processes.


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Chili Piper Features

  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management

Chili Piper Reviews Recently Reviewed!


If you have the time Chili Piper is a great tool.

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chili Piper has been a great solution for booking meetings directly from our website. Their Round Robin feature is great, especially the Assign to Owner feature for existing Accounts/Prospects.

The one-click scheduling links have been a huge improvement over our previous solutions as well. Previously a prospect would have to click on a link, fill in all of their information, then pick a time to meet. Chili Piper's one-click scheduling removes the form fill from the process; which has reduced duplicates and increased scheduling conversions.

The chrome extension is awesome too. We are able to insert meeting availability directly from gmail and even schedule a meeting right from a lead or contact page in Salesforce.

Cons: Scheduling a meeting between a prospect and multiple reps is a challenge. Currently when a prospect books a meeting Chili Piper only confirms the availability of one rep. This has caused some AEs to be double booked.

Admins do not have the ability to view individual user's meeting types, reminder templates, etc.

Meeting reminders are sent from reminder@chilipiper.com, not from the AE assigned to the meeting.

Overall: Working with Chili Piper has been a great experience. Our processes are very unique and their team has been great at helping us configure their app to do what we need. We still have some issues that we are trying to resolve, but to be fair we haven't had the time to work with their support on a solution.

Overall Chili Piper is a great product with a growing list of features. If you have time to work with their awesome support team you can get a really great scheduling process in place. We love our and know it will only get better once we can dedicate the time to properly setup all of the extra features.

Capterra loader

Making it earlier to book meetings

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the interface and the intuitiveness is second to none that I have seen in the industry. I really appreciate how I am able to put my calendar's availability in emails to send to prospects, it looks great and works exceptionally well.

Cons: The lack of customization on the admin side. The fact that I can't order assigned meeting queues once they have been established just seems silly. A company's need changes consistently and we shouldn't be forced to delete meeting queues to have the order we want.

Overall: Chilipiper has allowed us to grow up a bit with respect to our opp distribution from SDRs to AEs. The fact that we can assign percentages of distribution is a nice feature that if used properly can make a real impact in how many deals we are able to close on a monthly basis. Customer support tends to be pretty quick and I enjoy seeing the company grow along with us.

Capterra loader

No more wasting time and lost demos

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Chili Piper allows us to streamline the workflow of prospects and SDRs scheduling demos with AEs, adding security they will happen. With a few clicks our SDRs can book a demo for the right AE which is then automatically synced with Gcal, Salesforce and Zoom. For any visitors on our website it is even easier to book a demo when they want - unbelievable there are still companies that don't make it easy to speak with them.

Cons: Because Chili Piper facilitates an efficient process syncing various different softwares, there may be issues when one of them is off or not synced correctly once in a while. Not a problem caused by Chili Piper though and the team is always there to support in these instances.

Overall: Chili Piper has helped us no longer waste time and lose demos from the website or no shows.

Capterra loader

Best Scheduling Software I've Used

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used most other scheduling software out there, and what I like the most about Chili Piper is the ability to suggest times directly in an email so the recipient can schedule something in one click. I've had multiple occasions where I'll make a last-ditch effort with an unresponsive prospect by suggesting a meeting with some times via Chili Piper and I'll get no response, but a calendar invite shows up on my calendar magically.

Cons: Doesn't sync with multiple calendars (meaning you can only coordinate with one calendar account).

Overall: I've scheduled so many meetings in an efficient way using Chili Piper that it's hard for me not to roll my eyes when I get dragged into endless emails of someone else trying to schedule something. If you're in sales, this is a must-have tool.

Reduced time scheduling and more time with customers!

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chili Piper has greatly reduced the time it takes to schedule services for customers, allowing us more time assisting them with their needs. The program is easy-to-use and integrates with many programs we already use today, including Zoom and Salesforce. We've reduced the level of effort to schedule 1 session from 12 steps and 4 programs to 2-3 steps and 1 program. The ability to use the tool as a booker for my team has improved work efficiencies and reduced workload.

Cons: The user interface could be improved a bit. Having the ability to manually select start and end times vs. drag and drop would be helpful. Having access to the assignee's profiles from the scheduling tool would be great so that you can easily identify home locations for ensuring cost effective travel. Also, being able to test the program in a sandbox environment would be ideal. It is difficult to test in the production site.

Overall: I'm responsible for scheduling of services for a large, remote team while also documenting the meetings and events in Salesforce. With Chili Piper, the process is easier and less time-consuming because it integrates wtih Salesforce and Zoom. The support from the Chili Piper team has been fantastic! They help determine best practices and are open to improving Chili Piper to meet customer needs.

Capterra loader

Indispensable Sales Tool

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Chili Piper saves me and my team so much time coordinating internal and external resources for meetings. It is tool I would never want to be without as a salesperson.

1. Easy Gmail Calendar Integration

2. Looks into other employees' calendars internally

3. Looks into Salesforce for the person's contact information and company name

4. Makes rescheduling a breeze

5. Excellent experience for my customers who have easy buttons to click on, presented in their time zone.

Cons: They need to add the ability to copy meeting templates.

Overall: Love the product and the support staff who gave me the training and help me configure the platform was tops.

Capterra loader

Solid tool, with dynamic capabilities.

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The pros with the software is the ease of use, Salesforce integration, gmail integration.

The round robin capability has been a game changer for all of our different lead sources and reps.

Cons: There are a few functionalities that would be helpful in the Chrome extension. When you click the chrome extension it allows you to schedule by email and send a calendar event. What I would like to do, is have the option after enter the email to create a new lead or continue with the event. This would be helpful speed to lead in large Convention.

Overall: Overall experience has been above expectations.

Capterra loader

Does 1 thing & does it well

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how Chilipiper is able to track the amount of meetings set for any number of AE's, and ensure that our round-robin style is equitable. Having the Chilipiper icon next to any inbound email to launch the calendar is an awesome feature.

Cons: Since it focuses on a single issue, there isn't much to not like about Chilipiper. One con is that we need certain customizations and values assigned to meetings, and we either can't do that or haven't been able to figure out how.

Overall: It solves our problem of AE's not getting equal meetings. It allows us to quickly get times on the calendar as they're requested by prospects with the feature in Gmail. Overall, would recommend. Strong, simple product that's easy to understand.

Capterra loader

Chili Piper has helped us make meeting routing easy and increase show rate

Nov 30, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our team is a huge fan of Chilipiper's automated meeting routing, standardized templates, SFDC logging, and auto-reminders

Cons: For it's basic features, it's simple and easy to use, but with more complex configurations, all the different settings can get messy

Overall: 1. Meeting routing from SDR to AE is no longer a manual burdensome task for us. We've done both Round Robin and territory-based, and Chilipiper made both crazy easy (especially because of their SFDC integration).

2. We love having standard meeting templates and meeting reminders across the team. Particularly, automated meeting reminders helped increase our show rate by 10%

Chili Piper is a real time saver

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: From an individual user, it's easy to use. I just send the type of meeting link I want my recipient to book and I get a notification when they book it. I don't have to go through the back and forth of finding a time that works for them.

Cons: It was a tiny bit confusing to find certain features, but I found them eventually. I may not have figured it out, but I would love to take two Chilipiper users and send a merged link that will only offer times that are mutually available to both of us. This would come up if I was having a new team member shadow a call, and I wanted to offer only times that were available to myself and the team member shadowing me. This may very well be a feature that exists, and I just didn't figure it out.

Overall: Overall, it's been a very helpful tool for me. I know there are many powerful features that the rest of my organization leverage, but I stick to the basics.

Amazing. Easy to use, extremely straight forwards, saves me tons of time. Prospects love it too.

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So intuitive. I especially love the feature that allows you to plug specific times into your email so that a prospect can literally just click on a time and THAT'S IT! Amazing.

Cons: Sometimes the automatic "reminder" emails don't send. Once in a while a different reps calendar will auto-populate when you click on the Chili Piper link, but this is so far and few between. It's not even an issue, especially if you're paying attention to what you're doing.

Overall: Facilitate scheduling calls with prospects.

Chilipiper for lead self scheduling

Nov 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Using Chilipiper to help leads pick a time that works for them to increase lead response.

Cons: The UI for setting up templates and users is, for the lack of a better word, goofy

Chili Piper

Dec 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: This feature has allowed our Client Success team to more efficiently interact with our clients and internal resources calendars. Chili Piper allows our Client Success team to book meetings in a fraction of the time allowing them to spend more time on core support activities.

Cons: As this is a newer product not all features and integrations that we need for our complex business have been readily available. However, the Chili Piper team has worked with us whenever we need and have provided many of the feature that we have requested

ChiliPiper Review

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and the round robin piece is what really sticks out for me. Super easy to onboard new people because the google extensions are so simple to use. The reason we went with them originally is because of the round robin feature since we feed new meetings to 3-4 AEs.

Cons: The calendar feature at times can be difficult to manage. Especially with the way meeting buffers are set up, completely congests everyone's calendars.

Overall: Like I said above, the main two things we were looking for were the round robin feature and an easy way to book meetings via email and on the phone. Happy with the way both those features have worked thus far.

Vendor Response

by Chili Piper on December 03, 2018

Thanks for submitting this review! Just wanted to let you know that you can toggle meeting buffers off if you need to, or change the amount of time set for each meeting buffer. Here's a video that shows you how - https://support.chilipiper.com/article/54-meeting-templates. Feel free to email me if you needed something else: gaines@chilipiper.com. - Gaines Murfee, Product Manager

Capterra loader

Not just a meeting booker

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The great thing about Chili Piper is an ability to route hand raisers (form submits) based on existing ownership in SFDC. This is especially great for our ABM strategies, since it's important the right person, who knows the company deeply, is routed a call request.

Cons: I would like it to integrate with some desktop email clients for 1:1 meeting booking, but it's good in gmail.

Chili Piper helped us to route Demo's directly to the appropriate rep

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to set up

- Easy to integrate it with the tools you're already using

- Saves us a ton of time

- Very responsive support team

Cons: - The setup of the "queue rules" could be improved

ChiliPiper Works as Advertised and Customer Support is Incredible

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does what it's supposed to. ChiliPiper helped us customize it's functionality to fit our specific business need, and the customer support was very helpful and professional.

Cons: I wouldn't say there's anything I didn't like about it. It's a relatively new company and platform, so they are steadily building upon it's functionality, which at times can cause issues.

Chili Piper

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The best part of Chili Piper is the booking links and meeting types. It is very easy to customize your meeting type for the needs of your team.

Cons: We have had quite a few "bugs" in our first few months of using the software. They have not been fixed as quickly as we would have hoped. At this point we have 2 outstanding issues that we are working with them to resolve.

Overall: Overall Chili Piper is a decent tool with a lot of potential.

Absolutely Awful

Sep 11, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Not a ton. Almost every positive aspect is done better by their competitors. Our leadership likes it because of the features to quickly get ahold of salespeople through the site but it mostly just yields low quality meetings because of the low barrier to get signed up with a salesperson.

Cons: Every function of their software that is positive can be done better by competitors, their "competitive advantage" that makes it easier to get in contact with a salesperson has done nothing but waste our time with lower quality prospects.

Overall: Not a fan whatsoever. I want our old systems back.

Vendor Response

by Chili Piper on September 12, 2018

Thanks for sharing this feedback. Very sorry to hear you've had a poor experience with us. I'd love the opportunity to talk with you 1 on 1 if you're up for it - gaines@chilipiper.com. We've built in qualification rules into Chili Piper to help your team avoid things like this, so I'd love the chance to see if we can help you out with this issue. Thank you again, I hope to chat with you soon - Gaines Murfee, Product Manager

Gets the job done

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We had a very specific use case; we needed to allow traffic from our website book a call with one of our sales reps without making the visitor leave the website. We did extensive testing with other platforms, Chili Piper was the only one that could do it.

Cons: Implementation has not been the easiest. They almost have too many bells and whistles. Minor complaints, all in all, our team is happy.

Best in the Biz

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: cuts down back & forth time on leads

seamless sync with sales force

Cons: needs to be a drag & drop feature, not copy paste

Great alternative for scheduling meetings.

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Chili Piper is a great alternative to other scheduling softwares. The big win is it allows us to display a calendar on our website right after a prospect fills out their info.

Cons: It is overall a great product. However, I do feel like there are a few bugs. Sometimes it is slow to notify me of a meeting and doesnt remember me.

Overall: Great tool for scheduling demoes

Great round robin

Nov 30, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great process for salespeople. Amazing round robin and lead distribution tool.

Cons: Pricing was just far too high and there are no discounts.

Lead capture forms are more interesting w/ Chili Piper

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It added a unique take to the traditional CTA forms on our website. We were able to get prospects in touch with a Sales member quicker and they seemed to be focused on connecting sales reps with prospects faster. Speed to lead is critical, as we all know. The back-end isn't too hard to figure out either.

Cons: The lead flow and automation can sometimes cause issues, and you have to create workarounds.

Overall: Their support is great, so when you do have issues, they're there to help. And they're constantly improving on the product, which is a plus. Pretty solid product for the goal of connecting leads to sales members faster. We used to view them as a substitute Calendly, but now that view is changing as they build more products on the lead capture forms.

Capterra loader

Well thought out, great system

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to tie events back to our prospect and customer data. Salesforce integration is key, and the routing capabilities of Chili Piper are great.

Cons: The process to create different types of meetings, and to route them to specific reps based on different criteria could be a bit more simple.

Overall: Great so far, very responsive and helpful team.

Great tool for booking meetings and assigning follow ups

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to build out and restrict access to specific queues to improve our work flow.

Cons: Reporting is not very strong, easy for folks to "game" the system.

Overall: Chili Piper has made booking the first call associated with an inbound demo request as well as assigning follow-ups in a round robin manner very easy. I would have liked more enablement before implementing.

So far so good

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using chilipiper for 4 months now and its been reliable syncing every to Salesforce, a problem we had with Cirrus insights for many years.

Cons: Notification reminders continue to send even if the meeting is marked as rescheduling or cancelled

Overall: Customer service has been great

Capterra loader

Manager of Business Development

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature that I like the best is how it sends an automated email to all participants before the meeting. This as made for our attendance on meetings to be superb.

Cons: I can safely say that I do not have any dislikes about this software. It's great!

Good system

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use and integration with our systems. Have never had any reliability issues to speak of, which is great since it handles a very important function for us.

Cons: Honestly, its overall pretty good so I don't really dislike anything. That said, the layouts of certain pages like the queue edit could be more condensed to reduce scrolling but thats pretty minor.

Overall: SDR meeting setting for AEs, primarily. It works great for that function.

A lot of room for improvement

Nov 30, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Customer Support is fairly decent. Feature set is ok.

Cons: Lots and lots of bugs. Not very easy to configure or maintain. UI needs a lot of improvement as well.

Overall: We use Chili Piper as an online scheduling tool and also to round-robin incoming leads. It works some of the time but there have been a lot of bugs, incorrect routing and other issues. Support has been somewhat responsive when there have been issues. Could be a good tool if they can iron out the kinks and make it much easier to use.

Vendor Response

by Chili Piper on December 03, 2018

Thanks for sharing your feedback. Obviously, I'm sorry to hear you've experienced some bugs using the tool. I'd appreciate the opportunity to talk with you 1 on 1 if you're up for it - gaines@chilipiper.com. Would love to take a look at your setup with you to see if we can resolve these issues ASAP. Thanks again, I hope to chat with you soon - Gaines Murfee, Product Manager

Capterra loader

Take the back and forth of scheduling a meeting out of the equation

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You're able to simply eliminate the nonsense emails of figuring out a meeting time. Chili Piper makes it easy to quick provide access to your prospect/customer to quickly find a meeting time that works for them based on your calendar.

Cons: I wasn't able to successfully get my team to adopt from a trial.

Overall: Quickly getting your prospects or customers to setup a meeting time.

Chilipiper has helped us to automate leads to scheduling demos

Jul 25, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: ChiliPiper makes it really seamless to schedule a meeting with our sales reps and getting meetings on the calendar using their automation

Cons: We had some initial problems in the setup stage where meetings were being scheduled outside of the defined hours.

The best calendar software on the market

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Chili Piper is by far the best calendar solution on the market. The cross team functionality is outstanding and it helped facilitate a signifcantly smoother relationship between our BDRs and AEs

Cons: The integration was a bit tricky and it took a bit of time for everyone to get a full grasp on how to best use the tech.

Good functionality but hard to use

Dec 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The functionality for coordinating multiple calendars is great if you have to schedule meetings with different parties and in our case different time zones.

Cons: The usability was not good at all. Users couldn't get used to it.

powerful scheduling

Nov 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to set guidelines so all our reps are assigned the right events

Cons: sometimes the extension in chrome create issues and i need to log back in.

Overall: we use chilipiper to schedule within salesforce. it is pretty powerful and