# Zenbooker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zenbooker the right Handyman solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171455/Zenbooker/reviews --- Zenbooker 4.1 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zenbooker Ease of use 4.3 Customer Service 3.6 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jakob T. Founder & CEO Consumer Services Used the software for: 6-12 months ### "Glad I found Zenbooker!" April 6, 2021 4.0 Pros is thoughtfully designed with a great-looking UI. It's very easy to setup and use. The developer has been impressively responsive to my feedback and has implemented several features I've requested over the past few months. Pricing is flat-rate and affordable (no paying per user or paying extra for certain features). Cons It's load times need to be improved. Sometimes its slow to the point that our end users think it's not working. Hoping for a solution to this soon. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[MioCommerce](https://www.capterra.com/p/185525/MioCommerce/) Reason for choosing Zenbooker I tried over 10 different booking platforms, and has the best front-end user experience out of anything I tested. Many other platforms treat online booking as an afterthought, whereas Zenbooker places emphasis on the importance of a clean, thoughtful, and highly customizable booking solution from the very beginning. Review Source JG John G. Director Renewables & Environment Used the software for: 6-12 months ### "Fantastic Concept ut just too slow" November 13, 2022 4.0 Overall, I chose this software because it literally did everything I needed it to (apart from accounts integration) fantastic booking syste, great field sales management and even managed payment and reviews. All this is taken away by an incredibly slow server which makes it all a little useless. Pros This is the only product I have found for field sales that bring in the front end booking system and enables me to fully automate the entire process from booking a customer on the site to managing the field sales process. The build options are very flexible and links up to the website well. There is some limited tracking analytics and I'm able to finish the booking by going to an external confirmation page on my website which enables me to use google tracking for better conversion tracking. Cons The biggest problem with this product is the speed. The site is so slow that I think it is actually causing customers to leave and will likely make all the great things this product offers useless. Also, the mobile access whilst it has great features the combined fact that it is just a webpage and not an app, means that it constantly needs to reload which takes forever because the server is so slow. Reason for choosing Zenbooker Had better features, timeslots and also allowed for google tracking Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Had better features, timeslots and also allowed for google tracking Review Source VR Verified Reviewer Founder Hospitality Used the software for: Less than 6 months ### "Beautiful booking software, but lacks customer support and features" February 15, 2021 3.0 Despite having great initial features, a beautiful booking form and simple functionality for customers, they have unresponsive support, no updates on any future software changes and appears that the team went MIA on the software (there has been no news, blog posts or even responses). Overall, if you're in business and have customers, I don't recommend until they fix their lack of support and professionalism. Otherwise, you'll be taking a risk on a software that could end tomorrow. Pros This software is great out of the box. The UI/UX is clean, easy to use and can be integrated on any website. You can customize the form to your liking, including any services your business offers and add-ons. It can lead to higher-conversions as the booking software is simple and elegant, unlike competitors. The initial features are are a must for any contract business, automatic follow-ups (to your employees and customers who book), customer CRM w/ notes, ability to add and restrict zip codes (which is great), uses Stripes as a payment processor- allowing you to accept all major credit cards and real-time pricing. Cons The biggest issue with the software is the lack of customer support and development of more advanced feature. When asking questions to their customer support, they are unresponsive to any questions. It's as if they abandoned the software and went MIA (Missing In Action). The way handles customer support is unprofessional for a booking software, especially when business owners are reliant on your software to keep their business afloat. As of 02/21, I still have received a customer support reply and it has been over a week. The other issue is, they don't have any API integrations; so you cannot use any of your popular payrolls without headache or CRM for advanced management. There is no team management (as of yet) and has been no news on any new software to come. You're basically left with their software out-of-the-box features and that's it. The date of writing this review (02/2021), the last software update was 8-months ago. Review Source KI Kevin I. Owner Consumer Services Used the software for: Less than 6 months ### "I've found my new home!" November 4, 2023 5.0 Hands down this is the best field management software I have tried. (I've either been with or tested the following: Workiz, Housecall Pro, ServiceMonster, TheCustomerFactor, Markate, Fieldpulse, and a few others) Pros Oh my gosh, there are so many things to list for this question. What I like the most is that you can tell the developers of this software actually plan and strategize new features. Everything is laid out very well. It looks great out of the box and is super user-friendly. When sending an eta text to your customer the app automatically calculates how far you are away from the location. All you have to do is hit send. Cons They need a better estimate system. When emailing invoices that have a balance there should automatically be a payment link in the emails that connects to your stripe account so customers can pay right then and there. Alternatives considered [Markate](https://www.capterra.com/p/173150/Markate/)[ServiceMonster](https://www.capterra.com/p/119312/ServiceMonster/)[The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Switched from [Workiz](https://www.capterra.com/p/147525/Workiz/) The support team is amazing!! (Shout out to my main man \[sensitive content hidden\] for being a rockstar!) Plus the software is packed with features and makes online booking a breeze for my customers. Plus, the price points are so affordable and everything just works. It's how it should be. Review Source JB Jorgjie B. CEO Consumer Services Used the software for: Less than 6 months ### "One of the greatest hidden GEMS! Great Software!" February 9, 2023 5.0 100/10 I recommend for every business on the same field Pros So much features on , Easy to use, user friendly, my clients book recurring cleaning in a few minutes in a safe way. their support is fast and very helpful replied to my question within 2 minutes time.I suggest this for every cleaning company small or big , this software will grow your business and build trust within your clients. Cons After I tried a lot of booking software like Booknetic, Latepoint, Housecall Pro, Simplybook.itNone of them have this UI / UX None of them have so many options and customisation on your appointments.The recurring system that they have is absolutely perfect it add endless recurring appointments until the customer cancel it or until you as admin stop it. This help my business have continued payments from customers and have their home cleaned more often.I suggest this hidden gem software to any cleaning business owner. Alternatives considered [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing Zenbooker They don't have the option in Simplybook.it for clients when they book reccuring appointments they have to pay all appointments at once. one appointment for me it cost 240$ what client want to pay 2400$ for 10 appointments at once? No one Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Booknetic](https://www.capterra.com/p/230353/Booknetic/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Options on are more useful for my business than any other booking software Review Source MS Mike S. Owner Consumer Services Used the software for: 1-2 years ### "Zenbooker helped managing my small business inexpensively " December 24, 2021 5.0 Very satisfied Pros Everything. has everything you need to efficiently manage your teams, and clients communication. Cons Sometimes it can run a bit slow (website hosting speed is slow) Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Zenbooker The price difference is huge. offers everything you need for a very reasonable monthly price. Very helpful for a small business that wants to cut overhead and keep your business running smoothly. Other companies tends to increase costs for every additional feature you use. Review Source MD Melissa D. Patient Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great, affordable start up " May 16, 2025 4.0 User-friendly design, customization, and affordability, making it a strong choice for small to mid-sized home service businesses. Good for those prioritizing cost, probably not the best for large businesses. Pros The initial process of booking is simple and easy to set up. Leads to higher conversion rates. Cons At times there are slow loading times, which can be frustrating and make the platform seem unresponsive. Review Source KF Kristin F. Owner and Operator Consumer Services Used the software for: 1-2 years ### "The Best Online Booking Software" May 24, 2024 5.0 Pros I absolutely love ! The customer support team has been incredible, always so quick and helpful whenever I need assistance. The platform is extremely user-friendly, and I adore its modern, sleek design. One of my favourite features is the ability to send out automatic follow-up messages to clients, which has streamlined my workflow significantly. (My clients have also expressed how much they enjoy using the platform to book their appointments.) I highly recommend Zenbooker to anyone in need of a reliable and efficient booking system! Cons When I first signed up a year ago, the support team's response time was slow, but that's completely changed now. Review Source JJ Joe J. Business Owner Veterinary Used the software for: 6-12 months ### "The Best Online Booking Platform For Mobile Service Providers" May 30, 2020 5.0 Love the platform! You will not find a better or more advanced online booking system that was specifically made for house call providers/service area based businesses. Pros The software has a ton of features. The owner is very responsive with any questions. Customer service is top notch. They are always adding new features and improving the product. This has way more options and functionality than any other online booking tool I have used. It works great and creates a smooth online scheduling process. It also looks fantastic and has a very clean/new design. Cons Not much I don't love about this software. If I had to pick anything, it would be the ability to choose my own payment gateway provider. Right now you have to use Stripe, which don't get me wrong is a great payment gateway company and probably the most prevalent. While they charge the industry standard 3% for transactions, my other payment gateway provider that is integrated into my own POS system is half that price. However, I understand there can be security and integration issues with having multiple payment gateway providers. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Review Source Mathias U. CEO Automotive Used the software for: 6-12 months ### "The best scheduling software for mobile businesses" March 1, 2022 5.0 Pros Very user friendly, appealing design, pretty much everything is modifiable and of course that it is very inexpensive. Cons The responses from the customer support was slow in the beginning but the response time is much faster now. Review Source NC Nyla C. Founder & Owner Hospitality Used the software for: Less than 6 months ### "Robust Enough" November 16, 2018 4.0 allows me to easily create online appointments for customers, and give them quotes as they describe their needs. It is robust enough to meet all of my needs right now at a price that's reasonable and not exorbitantly high like other apps offering similar features (which I obviously declined to subscribe to for that reason). Overall, I'm happy with it. Pros It had all the features I needed most to get started taking online appointments. Including the ability to take credit card info to charge later, and 'live pricing' that calculates a total based options selected during booking. The app also looks great. Very modern without looking too different than any specific brand. also has great notification features - all the standards you'd expect (such as status updates, on the way notifications, appointment confirmations, and appointment reminders) via both text and email. And the notifications are customizable. Cons When I first started using the app, I had several issues that made me feel like I was testing out a beta app instead of a finished, established product. There were things wrong that should have not have been that made it seem like the app was still being developed or only recently developed - which is not the impression you get on its website. I also don't like that you can only take credit card info from the front-end. If you create an appointment through the dashboard, there is no option to add a card. You have to create it from the booking site as if you were the customer to enter card info. Another con is there is no sync with Google Calendar - or any calendar for that matter. I have to go manually add all appointments to my calendar that are in . Multiple booking forms would also be great as prices and services offered change based on service area Review Source MK Matty K. Founder Consumer Services Used the software for: 1-2 years ### "Buggy, slow software that will cost you money" May 19, 2023 2.0 Very disappointing. Should have never invested in as soon as I realized \[sensitive content hidden\], the \[sensitive content hidden\] is the only person in the company. Pros Feature richness sold us on this software. Thats where it ends Cons The software is very buggy and very slow. A few times releases broke the system. There’s no support. The whole operation is a one person show. It’s costing us money everyday until we find another solution and migrate. Review Source AG Aaron G. C.E.O. Automotive Used the software for: Less than 6 months ### "Great software - just not for our business model" July 12, 2022 4.0 We loved the software and the customer service was very helpful. It just wasn't a good fit for our particular business model. Pros The customer experience was amazing! has a great progression to its online booking software. It was easy for customers to choose from the menus. Cons It has limited access for mobile devices. Everything must be setup via desktop. This makes "in the field" changes difficult. Review Source DO David O. owner/operator Consumer Services Used the software for: Less than 6 months ### "This is a joke if you are a singe employee mobile business." September 13, 2022 1.0 Very poor and frustrating! Pros Easy for the customer to use. Cons The web app and website are very slow! Appointments take a long time to post and the app and website take forever to load. It has at least 11 trackers and other unneeded intrusions. they need a real app for android and not just a mobile link. No one ever answers questions or offers any technical help! My emails have all gone unanswered. Review Source KB Kris B. Operator Consumer Services Used the software for: Less than 6 months ### "Awful customer service" September 7, 2022 4.0 Customer service might as well not exist. Terrible wait time for technical support. Pros Easy to use on the front end, and accessible with any device. Cons Numerous quirks and glitches on the back end! Reason for choosing Zenbooker Robust. Review Source NG Nicolas G. CEO Online Media Used the software for: 1-2 years ### "Simple, Easy to use, Affordable, and Efficient. " November 13, 2018 5.0 After trying about 10 platforms like Acquity, Square, Scheduly and a bunch of others I stumbled upon . Immediately it was a breath of fresh air. Zenbooker is easy to instal, easy to use and support is awesome. It does everything I need it to do captures card info/payments, booking info, and send reminders to the clients. And they are always adding new features I would recommend this platform to anyone in the Home Service Industry. Pros Simplicity, functionality and overall use. Cons A bit slow sometimes. I would recommend upgrading servers to the IT team. Review Source LM Larry M. Owner Construction Used the software for: Less than 6 months ### "Searched for the best..." November 13, 2018 5.0 I'm developing a local business wbsite for the purpose of educating the public and generating leads. offers the flexability I need to create personalized online appointment qustionaires. Pros After trying out more online schedulers than I can recall, I finally found . By then I was used to hearing "no", "no", "no" when asking if the other product had this or that feature. Too many required a download to discover their shortcomings. Finally, with Zenbooker I can create questionnaires with checkboxes, radio buttons, and multiple choices. I'm informed before the scheduled appointment. Cons needs a more elaborate "manual." New users struggle to create their contact form and scheduling questionnaire. It's not a software that's used every day, like a word processor, so each change requires some review, but little is offered. It's a little pricey. 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