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Want to turbo-charge your growth as a MSP and manage your entire backup universe from a single screen? Unitrends MSP backup and disaster recovery solutions deliver high value, high margin, and very low total cost of ownership. Tackle your specific MSP challenges with insightful dashboards, intelligent workflows, automation, and beautiful customer reports... all with no upfront cost! Deliver an enterprise class solution to your clients with Unitrends MSP no matter their budget. Get a demo today.
Provider
Kaseya
Located In
United States
Foundation
2004
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
In Person, Documentation, Live Online, Videos, Webinars
Support
24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat
Managed Service Providers who are either looking to expand their offering with backup and DR, or replace their offering to deliver higher value, at higher margins, and a lower total cost of ownership.
Content Source: Unitrends MSP
Green rating bars show the winning product based on the average rating and number of reviews.
Unitrends MSP Reviews
Pros
The thing I like most about this software is the reliability that it presents. Sleepless nights are a thing of the past while using this software.
Reliability and ease of use. We have been able to do full VM and file level recoveries quickly.
It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service.
Cons
There are constantly issues with random components that need a redeploy to fix because they don't know how to fix their core. The UI is a buggy mess sometimes and things just don't work right in it.
I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.
I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales.
"It Just Works"
Pros: I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution.
Cons: I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.
"Unitrends MSP"
Pros: Automatic testing of the backups. System will test all components of the server that is required for the backup to be successful.
Cons: Price would be the only issue that I would have with the prpduct.
"Ok backup and recovery suite, good if you use physical appliances"
Overall: The portal is nice for managing all clients, but overall user experience is not great. The whole product feels like it was just slapped together and is not polished.
Pros: It integrates with other Kaseya products and the backups are deduplicated.
Cons: The core custom version of CentOS they are using is garbage. There are constantly issues with random components that need a redeploy to fix because they don't know how to fix their core. The UI is a buggy mess sometimes and things just don't work right in it. Support response time is pretty bad, considering they are a backup and DR company. When support does answer, they usually default to a few common solutions that don't address the root cause of the problem.
"great backup software "
Overall: It's been a key product for years when it comes to DR
Pros: love how simple it is to setup and configure a new back up and how nicely it integrates with VSA
Cons: Lots of issues with cold copying backups and the support for such issues doesn't seem to get looked into or gets bounced to the external company even when the issues are proven to be in the unitrends client., Now that Kaseya has merged with Datto it's becoming less useful for MSP's and the being bound in contract makes it impossible to switch without incurring fees.
"unitrends saved us many times"
Pros: Unitrends MSP is the best bang for the buck we have found with the features close to Datto BCDR at more than half the price.
Cons: Support can be flukey at times and provide incorrect answers
