Unitrends MSP

Unitrends MSP

4.5 / 5 7 reviews

Who Uses This Software?

Managed Service Providers


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Unitrends MSP
  • msp.unitrends.com
  • Founded 2018
  • United States

About Unitrends MSP

With Unitrends MSP you can stop losing sleep over missed backups and failed recoveries. Ensure you are 100% confident that your clients data is protected and that you can get them back up and running in minutes, all from an intuitive and intelligent enterprise class platform. Unitrends MSP has been built to tackle the specific challenges of MSPs with insightful dashboards, intelligent workflows, automation, and beautiful customer reports. Learn more.


Unitrends MSP Features

  • Backup Log
  • Backup Scheduling
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Backup Scheduling
  • Bare-Metal Restore
  • Compression
  • Continuous Backup
  • Differential Backup
  • Disaster Recovery
  • Encryption
  • Incremental Backup
  • VM Backup

Unitrends MSP Reviews Recently Reviewed!


It Just Works

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution.

Cons: I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.

Unitrends is a Great Backup Appliance

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of Use. Great Tech Support! Support will be your best experience. They have the best people there. Not only do they fix any issue you have but they also double check how you've setup your backups to make sure they will successfully backup. When I took over from the prior administrator Unitrends found out for me that several of the backups were not being properly backed up. Thus I would have had nothing to restore from. I use the physical appliances and Forever Cloud with DRaaS, and a RXDA to do quarterly archives.

Cons: Cost. All devices like this will have a higher cost. Unitrends was the best price point but expect to spend money for this! Quotes were still less than the competitors!

Essential to a DR plan

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Incorporating a Unitrends Cloud Backup solution in your disaster recovery plan is essential. Unitrends offers a reliable and proven solution.

Awesome product!

Jun 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The thing I like most about this software is the reliability that it presents. Sleepless nights are a thing of the past while using this software.

Cons: I've not ran across any issues while using this software. I don't have any cons about this software. It just work for me.

Easy to use and quick

Nov 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Very simple UI, so its easy to use. Backups and restores are very quick. Their support is top notch.

Cons: The SQL and Sharepoint backups can be a bit touchy. Sometimes takes a little extra configs for those. I wish their was better reporting storage for long term lookups

Once you get your head around retention policies its a joy to use

Nov 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: physical and virtual backups all under one roof Customer service in excellent easy to navigate and informative UI

Cons: Retention policy take a but of getting used to Loosing connection to any storage media can cause corruption to all backups held on the device

Great Product, Easy to Use

Dec 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Reliability and ease of use. We have been able to do full VM and file level recoveries quickly. Integrates with VM and physical mix.

Cons: Cost of product and life expectancy. Should be building products with 7-10 year life. Onboarding not very automated.