# Unitrends MSP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Unitrends MSP Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more. Source: https://www.capterra.com/p/171470/Unitrends-MSP/reviews --- # Unitrends MSP Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Unitrends MSP ## What is Unitrends MSP? Want to turbo-charge your growth as a MSP and manage your entire backup universe from a single screen? Unitrends MSP backup and disaster recovery solutions deliver high value, high margin, and very low total cost of ownership. Tackle your specific MSP challenges with insightful dashboards, intelligent workflows, automation, and beautiful customer reports... all with no upfront cost! Deliver an enterprise class solution to your clients with Unitrends MSP no matter their budget. Get a demo today. ## What is Unitrends MSP used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Backup](https://www.capterra.com/backup-software/)[Disaster Recovery](https://www.capterra.com/disaster-recovery-software/) Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Unitrends MSP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kaseya.com&name=Unitrends MSP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Unitrends MSP 4.3 (13) VS. [4.7 (94)](https://www.capterra.com/p/155742/CloudAlly/reviews/) Starting Price $2 Per Month Starting Price $1.5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (13) Ease Of Use 4.7 (94) Value For Money 4.4 (10) Value For Money 4.7 (81) Customer Service 4.6 (11) Customer Service 4.7 (79) ## Unitrends MSP alternatives [4.7 (144)](https://www.capterra.com/p/155180/Backblaze-for-Business/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (217)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (212)](https://www.capterra.com/p/10010631/Acronis-Backup-12/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Backup 4.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Data is backed up automatically to prevent data loss Backup and Recovery 4.3 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Backup Log Records the events that occur during a backup process Unitrends MSP 23 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Data is backed up automatically to prevent data loss Create backups and provide methods to recover deleted/lost data Records the events that occur during a backup process Schedule automatic backups by selecting the frequency of data backup jobs Process of backing up of files and applications to cloud-based remote servers for protection of data Reduction in the number of bits needed to represent data Backup of computer data automatically saving a copy of every change made to that data Assembly of graphs and charts for visualizing and tracking statistics/metrics Plan and implement business continuity measures in case of unforeseen events Compare new data with existing records to detect duplicate entries Convert data into a code for security Compliant with HIPAA, which sets standards for sensitive patient data protection Copy only the new data that has been changed or created since the previous backup Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set a time to generate routine reports automatically Securely stores data to prevent data loss or breaches Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss Web Access/Restoration Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.4 (10) Free Trial Basic $2.00 Per Month Value for money 4.4 (10) 4.4 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (11) 4.6 Based on 11 reviews ## User reviews Overall rating 4.3 Based on 13 reviews Filter by rating 5(6) 4(6) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent BG Bernard G. IT Manager Government Relations ### "Unitrends MSP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2023 Pros Automatic testing of the backups. System will test all components of the server that is required for the backup to be successful. Cons Price would be the only issue that I would have with the prpduct. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kenneth R. Consultant Information Technology and Services ### "Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 27, 2023 We use this for our day to day for supporting all aspects of our clients Pros It is easy to use and pretty self explanitory Cons Multiple displays in PAM with the ability to see both monitors at the same time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Cj C. Consultant Information Technology and Services ### "Ok backup and recovery suite, good if you use physical appliances" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 June 22, 2023 The portal is nice for managing all clients, but overall user experience is not great. The whole product feels like it was just slapped together and is not polished. Pros It integrates with other Kaseya products and the backups are deduplicated. Cons The core custom version of CentOS they are using is garbage. There are constantly issues with random components that need a redeploy to fix because they don't know how to fix their core. The UI is a buggy mess sometimes and things just don't work right in it. Support response time is pretty bad, considering they are a backup and DR company. When support does answer, they usually default to a few common solutions that don't address the root cause of the problem. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EO Eddie O. IT Consultant 2 Information Technology and Services ### "great backup software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 22, 2023 It's been a key product for years when it comes to DR Pros love how simple it is to setup and configure a new back up and how nicely it integrates with VSA Cons Lots of issues with cold copying backups and the support for such issues doesn't seem to get looked into or gets bounced to the external company even when the issues are proven to be in the unitrends client., Now that Kaseya has merged with Datto it's becoming less useful for MSP's and the being bound in contract makes it impossible to switch without incurring fees. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Michael S. IT Operations Manager Information Technology and Services ### "unitrends saved us many times" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 16, 2023 Pros Unitrends MSP is the best bang for the buck we have found with the features close to Datto BCDR at more than half the price. Cons Support can be flukey at times and provide incorrect answers Alternatives considered [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/) [Datto SIRIS](https://www.capterra.com/p/148228/Datto/) Reasons for choosing Unitrends MSP price and features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jim M. Systems Engineer Retail ### "Unitrends Backup Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2019 Unitrends has provided the ability for fast, inexpensive, reliable and secure backups. On the few times contact with tech support was needed, they provided quick and accurate support to resolve our issues. Pros Configuration of the application is quite simple and having the benefit of "incrementals for ever" allows quick backups. The ability to utilize the Unitrends appliance for backups makes it very easy to upload backup data to the cloud as a secure off-site location, and it eliminates the need for high cost massive storage for on-site archival of data. Cons Truthfully, there is NOTHING I dislike about this software Reasons for choosing Unitrends MSP Unitrends ease of configuration and value were major factors in its purchase Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH David H. System Administrator ### "Awesome product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 20, 2018 Pros The thing I like most about this software is the reliability that it presents. Sleepless nights are a thing of the past while using this software. Cons I've not ran across any issues while using this software. I don't have any cons about this software. It just work for me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bartt N. IT Director Government Administration ### "Great Product, Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 1, 2017 Pros Reliability and ease of use. We have been able to do full VM and file level recoveries quickly. Integrates with VM and physical mix. Cons Cost of product and life expectancy. Should be building products with 7-10 year life. Onboarding not very automated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tina M. Senior Account Executive Information Technology and Services ### "Essential to a DR plan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2017 Pros Incorporating a Unitrends Cloud Backup solution in your disaster recovery plan is essential. Unitrends offers a reliable and proven solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike A. IT Manager Medical Devices ### "It Just Works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2017 Pros I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution. Cons I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eric W. Senior Network Administrator Telecommunications ### "Easy to use and quick" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 21, 2017 Pros Very simple UI, so its easy to use. Backups and restores are very quick. Their support is top notch. Cons The SQL and Sharepoint backups can be a bit touchy. Sometimes takes a little extra configs for those. I wish their was better reporting storage for long term lookups Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Network Administrator Automotive ### "Once you get your head around retention policies its a joy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 15, 2017 Pros physical and virtual backups all under one roof Customer service in excellent easy to navigate and informative UI Cons Retention policy take a but of getting used to Loosing connection to any storage media can cause corruption to all backups held on the device Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrew M. Systems Administrator Construction ### "Unitrends is a Great Backup Appliance" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2017 Pros Ease of Use. Great Tech Support! Support will be your best experience. They have the best people there. Not only do they fix any issue you have but they also double check how you've setup your backups to make sure they will successfully backup. When I took over from the prior administrator Unitrends found out for me that several of the backups were not being properly backed up. Thus I would have had nothing to restore from. I use the physical appliances and Forever Cloud with DRaaS, and a RXDA to do quarterly archives. Cons Cost. All devices like this will have a higher cost. Unitrends was the best price point but expect to spend money for this! Quotes were still less than the competitors! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)