# phone.systems Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about phone.systems Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/171481/phone-systems/reviews --- # phone.systems Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) phone.systems ## What is phone.systems? phone.systems is a fully-featured, cloud-based virtual phone system that allows you to free yourself from the limitations of traditional telephony and become seamless and globally connected. There is no special hardware or software to purchase and maintain when using phone.systems, and this products is specifically designed to interconnect with any service provider. ## What is phone.systems used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €33.4 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for phone.systems?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://phone.systems&name=phone.systems) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### phone.systems 3.8 (5) VS. [### LinkedPhone](https://www.capterra.com/p/177222/LinkedPhone/) [3.8 (4)](https://www.capterra.com/p/177222/LinkedPhone/#reviews) Starting Price €33.4 Per User, Per Month Starting Price $19.99 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (5) Ease Of Use 4.0 (4) Value For Money 4.0 (3) Value For Money 4.0 (4) Customer Service 4.0 (3) Customer Service 3.8 (4) ## phone.systems alternatives Highest Rated [1-VoIP](https://www.capterra.com/p/235114/1-VoIP/) [5.0 (1)](https://www.capterra.com/p/235114/1-VoIP/#reviews) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/235114/1-VoIP/) [RingBoost](https://www.capterra.com/p/181996/RingBoost/) [0.0](https://www.capterra.com/p/181996/RingBoost/#reviews) Starting price $12.99 Per User, Per Month [Learn More](https://www.capterra.com/p/181996/RingBoost/) [Atende Simples](https://www.capterra.com/p/209691/Atende-Simples/) [0.0](https://www.capterra.com/p/209691/Atende-Simples/#reviews) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/209691/Atende-Simples/) [YOVU](https://www.capterra.com/p/233074/YOVU/) [1.0 (1)](https://www.capterra.com/p/233074/YOVU/#reviews) Starting price $19.99 Per User, Per Month [Learn More](https://www.capterra.com/p/233074/YOVU/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Logging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mobile Access 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Recording Record the audio of phone conversations for quality assurance purposes CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response phone.systems 6 features Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Get Advice We can help you find the software with the features you need. Features 3.4 (5) 3.4 Based on 5 reviews ## Pricing Value for money 4.0 (3) Free Version Basic €33.40 Per User,Per Month Value for money 4.0 (3) 4.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (3) 4.0 Based on 3 reviews ## User reviews Overall rating 3.8 Based on 5 reviews Filter by rating 5(2) 4(1) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent PR Philipp R. Senior development Mechanical or Industrial Engineering ### "Challenges with pricing transparency" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 January 29, 2026 We have been long-term users of phone.systems and recently contacted support to add an additional seat. What should have been a simple request turned into a lengthy discussion that highlighted serious issues with pricing transparency and fairness. Internally, we discussed the proposed pricing with our team, and the concern was not the absolute cost itself, but rather the way the increase is applied and the percentage of the increase. With no clear pricing structure available, it becomes impossible to plan costs over time. If the price is defined this way today, there is no clarity on what it might become tomorrow. During these internal discussions, another recurring issue also emerged: the mobile app has been problematic from day one and has never worked reliably for us. While third-party applications can partially work around this limitation, relying on external tools to compensate for core functionality is far from ideal. Overall, the lack of pricing predictability combined with an unreliable mobile experience makes it difficult to recommend this solution to businesses that expect transparency and long-term scalability. Pros The core calling functionality is generally stable, and the platform can work adequately for basic use cases. Customer support representatives are polite and responsive, and they do make an effort to follow up on requests. Cons The pricing policy lacks transparency and predictability, especially for long-term customers who need to scale gradually. Adding seats results in disproportionate price increases (up to 500%), applied without a clear or publicly documented pricing model. Additionally, the mobile application has been unreliable from the very beginning and has never worked properly in our experience, which significantly impacts day-to-day usability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZW Zeckie W. Customer Care Rep Electrical/Electronic Manufacturing ### "My Experience With phone.systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2024 Pros It is great phone system that has all the features we need. Cons It meets our needs - very powerful and effective. Switched from [PhoneSites](https://www.capterra.com/p/187521/PhoneSites/) [Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Linda G. Therapist Mental Health Care ### "It is OK" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 11, 2019 Pros It is less expensive than some other phone systems and I like that I can use it on my cell phone. Cons The website is a little hard to navigate. The cost seemed to vary from month to month at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alissa S. Counselor Mental Health Care ### "It is Ok" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 October 15, 2019 Pros It was nice that it was less expensive than the other phone system I used. Also can be HIPAA compliant. Cons The pricing seemed to change every month. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jamison M. CEO Computer Software ### "This is the BEST vPBX software on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2018 Seriously can't say how awesome this software and company is. Pros I currently use call.center and phone.systems for my small, distributed office phone system. The cross OS and device software works GREAT and is a COMPLETE pax solution... at least for me. I'm honestly excited to see how this software evolves over the next few months and years. Cons Documentation is a little light, but support is UNMATCHED... seriously. DIDww (parent company) bent over backwards to help me get set up properly and helped me get my VOIP phones working the right way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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