# AeroAdmin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AeroAdmin the right Remote Work solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171486/Aeroadmin/reviews --- AeroAdmin 4 (15) [View alternatives](https://www.capterra.com/p/171486/Aeroadmin/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AeroAdmin Ease of use 4.0 Customer Service 3.1 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeanette A. Executive Director Individual & Family Services Used the software for: Less than 6 months ### "Great product little support" March 19, 2020 5.0 We are happy with the program now that the set up is over. You can reach support easily via chat but they are not terribly helpful once you get them. Pros It makes it possible to connect to my work computer so I can work at home. We have a network that I need access to so I cannot do my work from my home computer without that access. This makes it possible to do everything I need to do from home. Cons While the set up was not difficult, understanding how to do the set up was and there was next to no support from the software company. They don't offer to help even when you order the corporate package which we did. They did refer me to one youtube video, that was it. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing AeroAdmin The pricing Review Source VR Verified Reviewer Freelancer Information Technology and Services Used the software for: 6-12 months ### "Easy to use and efficient software for remote work" September 28, 2022 5.0 I used AeroAdmin daily. It is very efficient and very easy to use. The installation is very simple. Pros Business use Easy download Simple interface Unattended Access File sharing Great price Reliable customer support Cons Limited functionality on Mac running machines. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing AeroAdmin I was recommended to use AeroAdmin by a client. It offers a very secure connection. I like the simple installation and the Interface. Review Source AO Akın O. Oener Computer & Network Security Used the software for: 1-2 years ### "1.5 stars out of 5." December 28, 2025 2.0 I have been using it as a pro version for 1.5 years. Its problems expanded during last year. Support is absolutely minimal. I will switch to another software. Pros Its cost is reasonable. Ut offers file transfer option. Professional version can fully control remote computer if its set as a service ar remote system Cons It fails to access remote computers in countries such as Turkey. Its connection is unreliable. It quits often in the middle of a session. Support is minimal. No phone support. Reported errors are not fixed. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Team Viewer became too expensive for remote support. Review Source VR Verified Reviewer Online Trainer E-Learning Used the software for: Less than 6 months ### "Free, light and portable remote control system." May 28, 2019 5.0 Aeroadmin gives the ability to connect and control a computer over the internet for personal and commercial usage for free. I really recommend everyone to the user it once. Pros Its totally free for commercial and personal use. Sometimes my students need personal assistance as they don't have the same hardware and software. I can quickly solve their problem using a quick session. Everything is super simple and easy to user. The software is portable so my student can delete the software after using it. The control my student has is a lot. They can select what I can control which is a good option. Cons I sometimes it gets disconnect when I am working behind a firewall, but when I use a mobile data connection without firewall it did very well. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing AeroAdmin Annoying tos always and for only non commercial usage. Review Source JM Joseph M. Veterinarian Medical Practice Used the software for: 2+ years ### "AeroAdmin" November 3, 2023 5.0 It has been awesome. I mostly use it to make sure our workstations have updated software. I can do this from home after business hours when the machines are not being use. I try to respect the amount of time connected through the companies servers by using IP addresses when possible, but having ID access when away from our network allows me complete flexibility. And, even though I am using the "free" version, customer support has been helpful when I had a problem, and things were "fixed" quickly. But, I have only ever had two problems, so it is a small sample size. That fact does go to show how stable this software is. Pros Availability and Speed, very few limitations on what remote user can do. Works for 99+% of what I need. Cons Some issues with differing "screen sizes". This is less of an issue when using a high resolution monitor. Reason for choosing AeroAdmin Even the "free" version was allowed to be used with business. And as I noted above, it never failed to load as a service after a re-start of a computer. This is very important when your main use is to do updates that may require a computer restart. Some other software, otherwise very adequate, failed to load automatically after a restart on some machines. Review Source KL Kristina L. Operations Manager Retail Used the software for: Less than 6 months ### "Horrible Remote Access software - not reliable" October 21, 2022 1.0 This was the worst remote desktop software I've ever used. Support was non existent. I'm looking into how to cancel. Pros I liked nothing about the software. It was Horrible Cons The software was archaic on the interface and features - Setup required an EXE file to be downloaded and then run - it showed up on the task tray and thats how you opened it.Supposedly installed a service however remote computers wouldn't reliably respond to connection attempts.Had to physically go to the remote systems to reboot them multiples times a week.Support was abysmal. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing AeroAdmin I didn't - I went back to Splashtop Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost - Team viewer is expensive Review Source TC Tony C. Bookkeeper Accounting Used the software for: 1-2 years ### "Remote User" May 15, 2024 5.0 Pros Most things work well. I cannot think of anything useful to fill the required number of characcters Cons Having used it for a period and relying on the logging function to keep an accurate record of my interaction with my clients, I was annoyed when they suddenly discontinued the function. Subsequently it has proved impossible to remove it from some of my client computers and consequently adversely reminds me of the intransigence of the company. Review Source VR Verified Reviewer Executive Vice President Retail Used the software for: 2+ years ### "No install, easy to use remote software" October 1, 2020 4.0 Great tool for those that need to help someone else by seeing their screen. It makes supporting someone so much easier and faster. Pros You don't need to install anything, just download and run the program on both systems. Those that you are connecting to will read off an ID/PIN that you enter on your end, and then you make the connection to view their screen. Unlike some other programs I've tried, I have found it to work nearly 100% of the time. No network/firewall changes needed. Cons Not so much a con, but if you need more features like file transfer, controlling multiple computers at the same time, etc., you need to opt for a paid version. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing AeroAdmin Price and features. Review Source SF Scott F. Owner/Operator Used the software for: 6-12 months ### "One of the simplest remote access and support applications I've ever used" January 31, 2018 4.0 By switching to AeroAdmin I saved my company hundreds of dollars per year AND added new features like instant push button support (SOS) to my offerings. Pros AeroAdmin has one of the easiest to use interfaces I've ever come across. The program itself is very simple and easy to use, and very easy to find the features and settings you are looking to access. You can do almost anything and help anyone with the free version alone, but I opted to go with the corporate version to support the company AND for the additional branding options. They are far less expensive than almost all of their competitors, but they give you all the same features and then some. Their SOS feature is amazing for anyone that wants to give their clients push button access to fast help. Cons Although the software interface is very easy to use, I feel like the program itself is dated. Everything works just fine, and I haven't encountered any errors, however the program just has a Windows XP look and feel to it and needs a facelift. Besides that it is fantastic. Review Source Jamie W. General Manager Used the software for: Less than 6 months ### "Easy, Great Value, Great Support" June 14, 2018 5.0 I need to access my personal computer when I travel. I'm away for approximately 60 days per year. This program allows easy access for me. Pros I was using another vendor, but needed Commercial Use. The competitor's software was as much per month as AeroAdmin is for an entire year! The free version works great, but only allows 12-17 hours per month usage. So, I installed the single computer version. It allows you to choose the resolution so I am able to make the print larger. Working great so far. Cons In a perfect world, the Free Version would allow more usage hours. No real cons yet. I will keep you posted. Review Source DB Debjit B. Freelancer Information Technology and Services Used the software for: Less than 6 months ### "Free portable, easy and fast remote control system." May 20, 2019 5.0 I really like the little portable file not asking for an installation of any kind. Just start and get connected. The client has full control over what another person can control which is a big deal. As free version can support commercial usage I am in safe when using for this purpose and no more only "Personal use" TOC all the time. Pros The free version is more than enough for me. I have used much remote connection software before, but it is really easy to use. Aeroadmin really has fewer things which are a good thing. Just put the partner code and they can see what permission to give. This client's end permission is a great thing for any user. The video quality is ok and I can select it from settings. I can record and take a screenshot of my remote session which is really handy. Unattended access helped me to set up an offsite download windows machine for overnight download job. Cons My avast antivirus sees this application as a threat which is really annoying and searches for threats every time I start. I think it needed to be fixed. Review Source Kouadio franck arnold Y. Informaticien Internet Used the software for: 6-12 months ### "Bon outil de contrôle " November 12, 2022 4.0 Satisfaction générale Pros Pratique pour la prise en main à distance pour l'assistance et la résolution de problèmes informatiques, idéale pour les entreprises Cons Plan de tarification élevé devrait revoir le prix Review Source AA Adem A. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "AeroAdmin is great for remote work" May 5, 2022 5.0 Pros With AeroAdmin we can calculate the remote working hours and charge it accordingly. Cons Screenshots of the system should be better in resolution or at least there needs to be a resolution tuning option. Review Source SH Sam H. Service Coordinator Information Technology and Services Used the software for: 1-2 years ### "AeroAdmin - Easy to Use - no frills" February 15, 2019 4.0 I found this very simple to use and it is free, which can save a lot of time when trying to get remote access to a user that has no software for this. Pros I like that it is free to use and it's very straight forward and works right away. Being able to logoff and reboot the computer is very helpful. Cons The main think I wish it had was a chat option, that can make things so much easier. It also can print remotely. Review Source DAA Dr. Ali A. University Professor Civil Engineering Used the software for: Less than 6 months ### "Ripped off software" November 8, 2018 1.0 Bad experience and waste of time and money Pros Cheaper than other remote connection software; but totally waste of money as functionality is poor Cons I bought the paid licence--Simply speaking it is ripped off Frequent disconnection Slow browsing when it connects Poor data transfer It wasted 80 gb of my internet last month as I have to start over and over for a simple file transfer Review Source Similar Products Featured