# Page 3 | ATLAS.ti Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ATLAS.ti the right Qualitative Data Analysis solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/171500/ATLAS-ti/reviews

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ATLAS.ti

4.7 (142)

[View alternatives](https://www.capterra.com/p/171500/ATLAS-ti/alternatives/)

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Last updated March 16th, 2026

# Page 3 - Reviews of ATLAS.ti

## Showing most helpful reviews

Showing 51-75 of 142 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Daniel O.  
Graduate research assistant  
Research  
Used the software for: 2+ years

### "Qualitative analysis simplified"

January 30, 2023

5.0

Pros

The focus group coding is very interesting and helps in having very nice analysis and graphs also

Cons

I recently want to make a connection between a code and it sub but couldn't until I detach them from been sub-code. It will be nice if it can remain sub-code and still have linkage line between them.

Review Source

Response from Lumivero

March 6, 2023

Dear Daniel, thank you for sharing about your experience using ATLAS.ti! We are pleased to hear that you've found the focus group coding feature interesting and that it has been helpful in creating in-depth analyses and visually appealing graphs. Our ATLAS.ti AI Lab has also developed a wide range of tools that can further facilitate your analysis by automatically coding for concepts, sentiments, opinions, and more. In ATLAS.ti, you can link any sub-code with any other code in your project, including other sub-codes or the category code itself. While sub-codes are automatically connected to their category code in networks, you can also establish a semantic connection between them to describe a specific relation between the sub-code and its category code, if necessary. If you ever have any questions, please count on our live chat, telephone, and email support, 24 hours a day, 5 days a week. We wish you all the best in your work with ATLAS.ti!

Pablo C.  
Professor  
Education Management  
Used the software for: 2+ years

### "Power of ATLAS.ti"

July 26, 2022

5.0

Pros

The software allows you to analyze different types of documents such as PDF, .DOC, videos and audios. Furthermore, its use can be applied both in the business world and in the academic environment.

Cons

In the offline version (Pc or MAC) it saves the files inside a hidden directory. Integration between the offline and online versions (cloud)

Review Source

Response from Lumivero

March 15, 2023

Thank you for your feedback, Pablo! Our goal is indeed to provide an easy-to-use yet powerful software that facilitates analyses of any kind of qualitative data in any kind of project. In addition, ATLAS.ti is the only software that offers full functionality (including many powerful tools that use artificial intelligence to automatically code your data) and cross-platform access (Windows, Mac, and Web) in all of our ATLAS.ti Desktop+Web licenses. With an active license subscription, you can also count on all upgrades to new generations of the software completely free of charge. It is very important for us to always be available to help all our users, because our mission is to make qualitative analysis easier for everyone, everywhere in the world. That's why we offer free support 24 hours a day, 5 days a week, via chat, phone, and email. Given all this, we believe that your rating of the value for money is unfair. However, we want to make sure ATLAS.ti is meeting all researchers' needs, and if you ever have any further questions or comments, please don't hesitate to reach out to us. We also hear you loud and clear about the need for storing projects online to effortlessly access them across computers, and we're glad to say that our latest release includes a cloud storage options for ATLAS.ti Windows and Mac projects! With version 23, it is now possible to save your projects directly in the cloud, and you can access them again when you log into your ATLAS.ti account on any other computer (Windows or Mac). In other words, there is never any need for you to enter the ATLAS.ti directory stored on your computer, because you can simply upload your projects to the cloud storage and work on ATLAS.ti Windows or Mac with 100% transferability back and forth. If you ever want to work in ATLAS.ti Web, you can also import your ATLAS.ti Windows/Mac or vice versa. The upgrade to version 23 is free for everyone with an active ATLAS.ti subscription, just log in to my.atlasti.com to enjoy the latest generation of the software. If you don't have an ATLAS.ti license subscription yet, you can already get started with version 23 for free with the trial version. We wish you all the best in your work with ATLAS.ti!

Maryorie H.  
Docente  
Education Management  
Used the software for: 2+ years

### "Computer program for qualitative data analysis."

August 10, 2018

5.0

As a researcher in the area of social sciences, she considered that the Atlas.ti is a very practical computer program that allows the use of data obtained from particular spaces such as interviews, visits, participations in groups or communities, among others to group them in codes or categories and subcategories of agreement correspond to determine new categories, relationships that in some way qualitatively will respond to investigations. The Atlas.ti is easy to manage, and provides a lot of freedom to name the categories according to the researcher's criteria.

Pros

The Atlas.ti is a computer tool that is used for the analysis of large amounts of textual or qualitative data, which as researchers seek to associate pattern codes or codes - labels that contain fragments of images, drawings, texts, videos, sounds and other types of videos in digital formats, which from the purely statistical or formal point of view is very difficult to analyze. The base from where the data is obtained is from interviews, visits, participations in groups or communities that seek to study, analyze or determine something in particular. The textual documents generated, images, audios, videos are transcribed or compiled into files that through the Atlas.ti are created hermeneutic units (UH), which the program uses to create encodings, whether open, axial and selective, that its Once they can be organized through the code manager. The program allows to name the codes allowing the researcher greater freedom to identify them, in the same way it allows you to create subcategories, and even separate them by colors. The work that as researcher can be done in the Atlas.ti leads to humanize the data collected in a qualitative analysis and interpretation research. All the information gathered in the investigation is integrated with the coding.

Cons

As a researcher in the use of Atlas.ti, I have had problems when assigning documents to the hermeneutic unit, whether they are texts, images, audios, among others, since these files are stored on the hard disk in a particular address and can not be be embedded in the hermeneutic unit, therefore in Atlas.ti only the reference that directs the linked file is placed, a reference that will allow access to the documents, but if the address is changed the program gives problems to find it, and it can be lost the work done. However, despite this, it is very important that when analyzing with this tool, it is very important not to move the files where the data obtained in the research is held.

Review Source

Response from Lumivero

January 10, 2023

Dear Maryorie, thank you very much for your feedback! We are happy to know that you found the software easy to manage for your research. Indeed, our software can accommodate large amounts of qualitative data and allow you to freely create codes that fit your research agenda. As for organizing documents in ATLAS.ti, we realize that it can be a complicated task, so we invite all our users to take advantage of our live chat, telephone, and email support 24 hours a day, 5 days a week to address all your needs with our software. If you ever have any other questions or comments, please contact us at general@support.atlasti.com so that we can promptly assist you.

Danny S.  
Supervisor de operaciones  
Oil & Energy  
Used the software for: 2+ years

### "Valioso para realizar mis entrevistas"

January 29, 2023

5.0

Creo que ATLAS.ti me ha ayudado mucho, sin esta herramienta probablemente habría tardado el doble en mi investigación, había utilizado una versión muy antigua y ahora que he utilizado la nueva versión es increíble lo mucho que ha mejorado.

Pros

La codificación de datos y la importación de entrevistas es algo importante para mí, sin duda, no hay mejor software para organizar las entrevistas y sacarles el máximo partido porque puedo importar transcripciones y todo se sincroniza automáticamente con mi grabación.

Cons

No puedo guardar y compartir mi proyecto en línea.

Review Source

Response from Lumivero

March 9, 2023

Estimado Danny, ¡muchas gracias por su comentario! Nos alegra saber que ATLAS.ti le está ayudando a analizar sus entrevistas tan eficazmente. Estamos totalmente de acuerdo con usted en que la codificación de datos y la importación de entrevistas son fundamentales para un análisis de calidad, y nos complace que ATLAS.ti haya cumplido sus expectativas en este sentido. Nuestros desarrolladores trabajan mucho para asegurar que todas las necesidades para analizar entrevistas están satisfechas, como la sincronización automática entre transcripciones y grabaciones, la codificación automática de oradores, la navegación fácil por los marcos de tiempos en la entrevista/grabación, y más. Respecto a su comentario acerca de la imposibilidad de guardar y compartir su proyecto en línea, nos gustaría informarle que nuestra última versión (ATLAS.ti 23) ya incluye opciones de almacenamiento en la nube para proyectos ATLAS.ti Windows y Mac. Con la versión 23, ahora es posible guardar sus proyectos directamente en línea y acceder a ellos de nuevo cuando inicie sesión en su cuenta de ATLAS.ti desde cualquier otro ordenador (Windows o Mac). Si aún no ha actualizado a la versión 23, le recomendamos que lo haga ya que la actualización es gratuita para todos los usuarios con una suscripción activa. Además, si tiene alguna pregunta o comentario, no dude en escribirnos a general@support.atlasti.com, estaremos encantados de ayudarle. ¡Le deseamos mucho éxito en su investigación!

DW

Dawn W.  
NA  
Research  
Used the software for: 1-2 years

### "Remarkable product for assistive tech "

May 30, 2022

5.0

I can write notes, code, code reports and write research papers using ATLas in a way that is proving increasingly difficult to do by hand due to disabilities. I may still be learning how to use ATLas and how to use it in particular for my assistive needs but it means I can research independently.

Pros

I needed this type of QDA software for assistive tech to be able to do the research I wanted to do. Of six or so software I tried, many were entirely inaccessible due to how they were constructed, were arranged in ways I did not understand or stripped PDFs of all content when OCRing so that I could not bring up a exact visual when checking a document source. Of these, only ATLAs extended a lengthy trial to me to see how I could use ATLAs as assistive tech and to build on its future assistive tech features. I’m grateful as this enables me to have the time to prep and load research into ATLas and still have time to learn the program.

Cons

I would like to know how other people use the software to store documents without overwhelming the computer particularly since I plan to use it for multiple projects. Atlas support has been quite accommodating in trying to help with this and this con is not the fault of the product so much as it is what I’m doing to make the product work for me.

Review Source

Response from Lumivero

January 17, 2023

Hi Dawn, thank you very much for your feedback! We are really glad that you have found our ATLAS.ti applications to be an optimal and helpful substitution for on-hand data-analysis. Indeed, the current ATLAS.ti applications do not have any limit in terms of the size and amount of data that can be imported and analyzed through the application. We are glad that our support team has been able to help you with your specific needs, and please feel free to take advantage of our free live chat, telephone, and email support 24 hours a day, 5 days a week if you ever have any further questions or concerns. We wish you all the best in your work with ATLAS.ti!

AMM

Alessandro Messias M.  
Professor Universitário  
Education Management  
Used the software for: 2+ years

### "Fantástico! O ATLAS.ti é extraordinário."

May 25, 2022

5.0

Extraordinário, de grande utilidade e prático para todas as atividades profissionais. Ele pode ser utilizado para as mais diversas necessidades de profissionais das mais diversas áreas do conhecimento.

Pros

Tudo nele é fácil de utilizar, trata-se de uma plataforma amigável e que permite múltiplas possibilidades de análises qualitativas.

Cons

O software é fácil de utilizar, é amigável e de grande funcionalidade no dia a dia. Creio que pode aperfeiçoar as pré-visualizações nas redes, além de permitir a inserção de cores nas grupos de documentos, redes e códigos. Acredito também, que deveria permitir que seja estratificado uma análise, ou seja, quanto trabalho com grande volume de documentos, seria interessante permitir que visualização a apenas um documento ou código, sem que o restante das informações apareçam nas imagens. Exemplo: tenho 50 documentos analisados e devidamente codificados, no entanto, interessa para dado estudo trazer as elementos encontrados em apenas um ou mais desses documentos, sem que as demais informações presentes nos demais documentos apareçam nas imagens geradas.

Review Source

Response from Lumivero

February 17, 2023

Olá Alessando, muito obrigado por seu feedback! Estamos felizes em saber que você achou o software fácil de usar. Em nossa pesquisa de usuários de 2022, também descobrimos que 97% de nossos usuários valorizavam a facilidade de uso do ATLAS.ti. Agradecemos sinceramente seu feedback a respeito das visualizações da rede, e caso você não soubesse, já é possível personalizar as cores dos códigos e das relações, e há muitas opções de layout automáticas disponíveis. Também, a análise pode ser estratificada através da aplicação de filtros locais e/ou globais ao seu projeto. Isto essencialmente diz ao ATLAS.ti para mostrar apenas informações de um documento ou documentos específicos, código e/ou grupo. Tivemos muitos outros usuários publicando suas pesquisas com sucesso usando redes e filtros para estratificar suas análises e tirar conclusões significativas. Caso você tenha alguma dúvida, por favor, conte com nosso suporte profissional gratuito. Estamos disponíveis via chat ao vivo, telefone e e-mail 24 horas por dia, 5 dias por semana, para atender a todas as suas necessidades com nosso software. Se você tiver qualquer outra pergunta ou comentário, por favor, entre em contato conosco em general@support.atlasti.com e teremos prazer em ajudar. Desejamos a você o melhor em seu trabalho com ATLAS.ti!

AL

Alfazar L.  
Call center  
Building Materials  
Used the software for: 1-2 years

### "Best tools "

October 23, 2023

5.0

We are supporting black business and we currently using this tool very easy to us and detailed information

Pros

very impacting all features and easy to navigate i have no problems with this tools highly recommended

Cons

All the features are good and easy and very detailed when it comes to the information on the tools

Review Source

Response from Lumivero

October 27, 2023

Hi Alfazar, thank you very much for your feedback. We are delighted to hear that ATLAS.ti good, easy to use, and meeting all your needs to support your important research! Our mission is to make qualitative research easier for everyone, everywhere. This is why our team is continuously working to balance powerful features, including a broad range of AI-driven tools, with an intuitive interface. We were glad to learn that 97% of our users valued how easy it is to use ATLAS.ti in our 2022 user survey. We place great importance in always being there for our users. That is why we offer support 24 hours a day, 5 days a week, via live chat, telephone, and email. We are always here for you, for whatever questions you may have. We wish you all the best in your research!

David O.  
Professor  
Higher Education  
Used the software for: 2+ years

### "The tool every qualitative data analyst needs"

June 11, 2022

5.0

ATLAS.ti is innovating in the handling of qualitative data. It gives the user total freedom and the possibility of connecting with other software, as it has many export options. In the field of research this is fundamental and ATLAS.ti is achieving it.

Pros

Qualitative research in any area of knowledge needs to use data. In this case, ATLAS.ti is the best ally to analyze textual and visual information, images, maps, among others. The program always helps the researcher to organize and focus on what is important. In addition, the program has an intuitive interface that makes it easy to use.

Cons

The program is always in the process of improvement. ATLAS.ti listens to what users say and implements it quickly in updates. In my experience, the difficulties I have had are easily solved with the help of technical support. The most important thing is that the researcher must know what he/she is doing with the data, because the program is a tool.

Review Source

Response from Lumivero

March 9, 2023

Hi David, thank you for providing your feedback! We are delighted to know that ATLAS.ti has been a great tool for your research needs. Our team is always working to improve and innovate in order to provide the best experience for our users. We're also glad to hear that our export options and connectivity with other software are helpful for your research needs. We understand the importance of data in qualitative research, and we're proud to offer a powerful platform for analyzing textual and visual information, as well as images, maps, and other types of data. We're committed to helping researchers stay organized and focused on what matters most in their work. We're also happy to hear that you find our user interface to be intuitive and user-friendly. Our mission is to make qualitative research easier for everyone, everywhere. That's why we really value being there for our users and listening to your feedback. If you ever have any questions or comments, please count on our support, 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

CK

Charles K.  
Lecturer  
Education Management  
Used the software for: 6-12 months

### "Teach yourself qualitative data analysis in days with ATLAs.ti"

January 31, 2023

5.0

I am a positivist and often used quantitative analysis. But when i started my PhD studies, i venture into behavioral sciences and realized that i had to put meaning to figures,,....and gues what...when i discovered ATLAS.ti and explored its use through youtube training, within days i gradually became an expert in using it. I most importantly liked the area od qualitative positivism that blends well with advanced data analytics that bring out the best meanings attached to various sentiments from subjective respondents. We love you guys and keep the fire burning!!

Pros

I most importantly liked the area od qualitative positivism that blends well with advanced data analytics that bring out the best meanings attached to various sentiments from subjective respondents. We love you guys and keep the fire burning!!

Cons

The use of binary operations needs some time for mastering

Switched from

[NVivo](https://www.capterra.com/p/171501/NVivo/)

I wanted something challenging, and new to the market....which when used, everyone says waaahhhooo....this is the way to go!!

Review Source

Response from Lumivero

March 6, 2023

Hi Charles, thank you for sharing your experience with us! We are glad to hear that ATLAS.ti has been a valuable tool for you to blend qualitative and quantitative research in your behavioral sciences studies. We strive to provide a user-friendly interface that can complement various methodologies and analytical approaches. Additionally, you can easily export your ATLAS.ti project into a format that can be directly imported into other statistical analysis software, such as SPSS or R. Our video tutorials on ATLAS.ti will aid you in commencing your work, steer clear of prevalent software errors, and enhance the efficiency and enjoyment of your projects. We are delighted that our YouTube videos have assisted you in becoming an ATLAS.ti expert. We also appreciate your feedback about using binary operations, and we also have dedicated articles and videos about making effective use of the different operations that can be queried in ATLAS.ti. In addition, ATLAS.ti version 23 brings many exciting features, including cloud collaboration in Windows and Mac, new code co-occurrence tools, advanced AI-powered auto-coding, UX enhancements and new visualisations. If you ever have any questions, please count on our live chat, telephone, and email support, 24 hours a day, 5 days a week. We wish you the best in your work with ATLAS.ti!

AB

Amy B.  
Test Development Manager  
Research  
Used the software for: Less than 6 months

### "Great Customer Support and easy to use product, but clunky for teams"

July 10, 2023

5.0

There is a learning curve to working with teams, but overall, this product is much better than some of the piecemeal products and strategies I've used for qualitative data analysis I've used in the past. I would've loved using this when I was working on my dissertation for example. I look forward to trying this tool for writing journal articles and book chapters in the future - a functionality I haven't utilized just yet but seems promising.

Pros

I love how easy it is to get going. Import files, put in groups, use the coding features to get tagging. I had usable codes to analyze quickly.

Cons

Working with a team has been so difficult. The user manual is not as clear as I'd like on how to share the work with a team of users. The customer support helped me figure it out, which was great! They were online and quickly and knowledgeably helped me. BUT, the functionality for teams is CLUNKY! Not easy to work together at all in my opinion.

Alternatives considered

[Mendeley](https://www.capterra.com/p/233913/Mendeley/)[NVivo](https://www.capterra.com/p/171501/NVivo/)

Reason for choosing ATLAS.ti

I had tried NVivo as a student and it was nearly impossible to work with. Mendeley didn't have quite the breadth of functionality as Atlas Ti, and while Wordsmith was intriguing, I looked at Atlas Ti first and found it had what I needed, so didn't do as much digging into Wordsmith.

Review Source

Response from Lumivero

July 12, 2023

Hello Amy, thank you so much for your feedback! We're delighted to hear that it was easy for you to get going with ATLAS.ti. Indeed, in our 2022 user survey, 97% of users valued how easy it is to use ATLAS.ti. We always strive to make qualitative research easier for everyone, everywhere, which is why our developers are continuously working to offer all the powerful features qualitative researchers need, with an intuitive design that anyone can use. ATLAS.ti Desktop is equipped with a range of features to facilitate teamwork, from sharing projects via an integrated online cloud storage to calculating different measures of intercoder agreement, all within the software. With ATLAS.ti Web, on the other hand, you and your team can work together in real time! Everyone's changes are automatically saved and updated, making teamwork easier than ever with ATLAS.ti Web. In case it helps, we also provide various free learning resources such as manuals, video tutorials, webinars, and sample projects on our website. I would especially recommend our free webinar on teamwork to learn directly from one of our senior instructors, you can register here: https://atlasti.com/trainings/teamwork-with-atlas-ti We're also glad that you had a great experience with our support team! For any questions or comments you may ever have, you can always count on us. Reach out via live chat, telephone, or email, 24 hours a day, 5 days a week. We wish you all the best in your research endeavours!

Ray A.  
Research and Cultural Consultant, Editor/writer, interpreter.  
  
Used the software for: Less than 6 months

### "AtlasTI is robust software for QDA analysis."

March 31, 2018

5.0

Its crucial for students to pay attention to the licensing terms of the QDA software they wish to use. Its important to NOT get caught into using proprietary software that expires and no longer allows the use of the purchased version. If it weren't for this issue, I'd be using AtlasTI as it is certainly one of the most full-featured QDA applications

Pros

AtlasTI has all of the features that a modern QDA application could hope for. As a geographer, I was especially impressed by the ability of AtlasTI to work with maps and create geo-documents. Geographic locations can be coded and documents (text, video, audio) can be attached to specific geographic locations. This is a brilliant feature that many other QDA applications do not have. The interface for coding video is clear and very easy to use. Its easier to use than another major QDA tool that I work with. The company has plenty of documentation available for users to consult, and many instructional videos can be found easily online and on the company's website.

Cons

There's very little to dislike about AtlasIT. Its outstanding and robust. The company's policy regarding student licenses however, leaves much to be desired. Student licenses are valid for only 2 year and will expire. If you are a grad student who expends hundreds of hours on coding and analyzing your data with AtlasIT, you'll find that you are unable to continue to work on your project after you graduate unless you buy a commercial license. The expenses will add up rapidly. Student licenses should not expire and prevent users from continuing to work with their data using their purchased version of the software.

Review Source

Response from Lumivero

March 15, 2023

Hi Ray, thank you very much for your feedback! We're glad to hear that ATLAS.ti's maps and geo-documents have helped you analyze geographic locations. In addition, ATLAS.ti is the only software that offers full functionality (including many powerful tools that use artificial intelligence to automatically code your data) and cross-platform access (Windows, Mac, and Web) in all of our ATLAS.ti Desktop+Web licenses. With an active license subscription, you can also count on all upgrades to new generations of the software completely free of charge. It is very important for us to always be available to help all our users, because our mission is to make qualitative analysis easier for everyone, everywhere in the world. That's why we offer free support 24 hours a day, 5 days a week, via chat, phone, and email. We also appreciate your feedback regarding ATLAS.ti student licenses. All full-time students (at any level) are eligible for a student license so that they can use ATLAS.ti at a substantially reduced rate for the purpose of their studies. After graduating, research conducted with ATLAS.ti would no longer be solely for study purposes, which is why an educational, non-profit, or commercial license would need to be acquired. I'm afraid this is simply the legal nature of software licensing, but we always strive to offer a range of options to suit each person. For example, a license for only ATLAS.ti Web can be acquired, and this monthly license bears a much lower rate than the ATLAS.ti Desktop+Web annual license. Finally, it's important to also bear in mind that ATLAS.ti projects are not tied to a specific license, so that even if you no longer have a license, you still have all of your projects saved on your computer and in your full control. You can always pick up work on your projects again at any point in the future with any type of ATLAS.ti Desktop+Web license. Given all this, we believe that your rating of the value for money is unfair. Our mission is to make qualitative research easier for everyone, everywhere. That's why we really value being there for our users and listening to your feedback. If you ever have any questions or comments, please don't hesitate to reach out to us. We wish you all the best in your research!

CK

Carlien K.  
Entrepreneur, adventurer and possibly a qualitative research ninja  
Research  
Used the software for: 2+ years

### "Excellent tool ~ brilliant across various data types and sources"

June 8, 2022

5.0

Pros

There are incredible aspects of the programme (all round). The ease of using the programme intuitively (both Windows and Mac versions), as well as the various entities (codes, memos, groups, commenting functions, etc.) that you can choose how you want to apply it. You can create your own system of when to use a comment on a specific entity in a particular way. The flexibility within the programme is wonderful considering that computerised programmes often have one approach to which you can apply content. In other words, you can personalise your analysis approach using comments and memos to keep track of your individual approach to applying the entities. As a predominantly visual person, I absolutely love the network views that you can generate when considering how your coded data interacts. You are in control of the experience and must be mindful to generate your relational understandings as embedded in your data. When you conduct your analysis systematically and build up your smaller code-code relationships, the networks become a powerful way to visualise your abstract thoughts and ideas to communicate and disseminate data well.

Cons

When training others to use the programme, a rookie mistake is thinking that the programme will do the analysis for researchers. It's a tough barrier to sometimes break when teaching others how to use the programme, but once people realise that your qualitative analysis skills run alongside the programme tools, the potential is incredible. It takes a lot of skill outside of the programme to conduct GREAT analyses inside the programme.

Review Source

Response from Lumivero

March 6, 2023

Dear Carlien, thank you for taking the time to provide us with your feedback! We are pleased to hear that you have found ATLAS.ti to be a powerful and flexible tool. As we continuously develop the software, we strive to maintain a balance between powerful functionality and ease of use to meet all qualitative analysis needs. We've worked hard to create a flexible and intuitive program that allows users to personalize their analysis approach throughout the project. Our networks are powerful for visualizing abstract thoughts and ideas, and we're happy to hear that you, along with many other users, have found them so useful. When training others to use ATLAS.ti, we agree that it's important to recognize that the software is a tool to facilitate qualitative analysis, but that it doesn't replace the analytical skills of researchers. ATLAS.ti can help make research more organized, transparent, and integrated, but the critical reflections of the researcher are always crucial to draw and verify conclusions. If you ever have any questions or suggestions regarding teaching ATLAS.ti, please count on our live chat, telephone, and email support, 24 hours a day, 5 days a week. We wish you all the best in your work with ATLAS.ti!

RR

Rolly R.  
Investigador cualitativo  
Research  
Used the software for: 2+ years

### "Te recomiendo usar ATLAS.ti si vas a realizar investigaciones cualitativas"

February 2, 2023

5.0

ATLAS.ti en mi experiencia personal, es un software que me ha permitido crecer en el campo de la investigación cualitativa, ya que tengo ahora la posibilidad de hacer el análisis de los datos de forma artesanal o si no por medio del software ATLAS.ti. Asimismo, otro detalle interesante es que el software ATLAS.ti se va actualizando cada cierto tiempo, y cada actualización, trae mejoras interesantes, por lo cual, para mí se ha convertido en un software muy importante para realizar mis investigaciones cualitativas.

Pros

El software ATLAS.ti me ha permitido investigar de manera artística, combinar ciencia y arte en un artículo o en una tesis, ya que luego del análisis de los datos, puedo generarme figuras de manera coloridad y artística. La nube de palabras, las redes semánticas son una maravilla.

Cons

Hay algunas figuras como el diagrama de Sankey que aún no descarga como imagen, sino mas bien como PDF, lo cual, hace un poco mas largo el proceso para convertilo en imagen y ponerlo en un artículo. Otro detalle, es que me gustaría que las tablas de coocurrencia y la de código documento, descarguen tal como se los ve en el software, es decir, coloridas, ya que cuando las exporto al excel, pierden ese colorido.

Review Source

Response from Lumivero

February 8, 2023

Hola Rolly, ¡muchas gracias por su feedback! Nos alegra saber que ATLAS.ti le permite investigar de manera artística, combinando ciencia y arte en sus investigaciones. Siempre nos esforzamos por ofrecer un software potente y fácil de usar para satisfacer todas las necesidades de los investigadores por todo el mundo. En nuestra encuesta de usuarios de 2022, descubrimos que el 97% de nuestros usuarios valoraban la facilidad de uso de ATLAS.ti. También agradecemos su feedback sobre la exportación de diagramas Sankey y tablas. Ya lo hemos compartido con nuestros desarrolladores para que pueden trabajar en ello e implementarlo en una futura actualización. Recuerdo por favor que todas las actualizaciones lanzadas para la versión actual son gratuitas, y si tiene una suscripción activa también todas las actualizaciones para una nueva versión del software están incluidas sin ningún coste adicional. Nuestros desarrolladores están siempre trabajando para asegurar que todas las funcionalidades del software sean lo más intuitivo y potente posible. Si le surge cualquier otra pregunta o comentario, por favor cuente con nuestro apoyo por chat en vivo, teléfono, y correo electrónico, durante 24 horas por día, 5 días de la semana. ¡Le deseamos mucho ánimo con ATLAS.ti!

FN

Farnaz N.  
Software Programmer  
Automotive  
Used the software for: Less than 6 months

### "Horrible experience "

October 25, 2022

3.0

Have you ever had the horrible experience of buying a product that doesn't work and customer service just says sorry, there's nothing I can do for you? If you want to experience it, just buy a product from Atlas.ti. They work with the Cleverbridge organization. I bought the wrong product but immediately called them and canceled the subscription. After that I bought the right product but they did not activate it. It was surprising that the old purchase was still active and the second one was inactive. I contacted Atlas.ti for help. They told me that Cleverbridge should do that. I contacted Cleverbridge to solve the issue, they told me that Atlas.ti should do this because they make and sell their own products. So, they are responsible and Cleverbridge customer service told me that they are only responsible for the payment and nothing else. After calling them twice, he told me sorry I can't help you then hung up the phone....so rude customer service I have never seen in my life! Atlas.ti customer service told me sorry, we can't do anything for you. So, I thought I did pay for nothing and I have a subscription of almost 10 euros per month too! I felt like they passed the ball between them and no one wanted to take responsibility for the problem. Fortunately, after refreshing the website (after 100 times!) it works! However, I still do not recommend this software because if you have a problem you can hardly count on customer service! I feel very sorry for their managers!

Pros

This is a useful software for analyzing your data.

Cons

Sometimes it crashes and loses data! After reporting, the problem has not been fixed...

Review Source

Response from Lumivero

February 9, 2023

Hello Farnaz, thank you for sharing your feedback. After getting a license, it just needs to be activated in your ATLAS.ti account page and then you can use it. I can see you contacted us through our live chat support on Friday, October 21st, because you purchased an ATLAS.ti Web-only license but you were trying to activate it in ATLAS.ti Desktop. You then received a refund for your Web-only license, and you purchased a Desktop+Web license on this same day, October 21st, and our student licenses team confirmed your student license was delivered to you on the same day, Friday October 21st. On Monday, October 24th, you wrote us saying you needed help activating your license, and our team wrote back to you 90 minutes later confirming you had successfully activated your ATLAS.ti Desktop+Web license. You wrote us back 45 minutes later saying you were having a problem activating your license, our team checked the license system, manually activated your license for you, then wrote you confirming everything was working correctly less than 5 hours after your last message. The problem occurred because you were still trying to activate your first ATLAS.ti Web-only license which you subsequently cancelled, but if you had tried activating your new ATLAS.ti Desktop+Web license, then it would have been activated immediately. Moreover, if you had emptied your cache, you would have seen all changes right away, as you mentioned you had to refresh the page many times, but this is simply a characteristic of specific web browswer clients and is not related to our Web version software. Moreover, the software has been running fine and we have not received any crash reports. As you can see, your statements are not true, and we did not create any problem. It was you who first bought the wrong software then entered it in the wrong place and then wrote harsh accusations about us although we were very well performing and did everything to correct your mistakes. Your rating is therefore unfair. I hope you have found ATLAS.ti helpful for your analysis since then, and we do appreciate your feedback because we place great importance on supporting all of our users around the world. That is why we offer live chat, telephone, and email support 24 hours a day, 5 days a week. In the past year, we have received 91% positive ratings for our user support. If you ever have any other questions or comments, please count on our support, and you can always contact us at general@support.atlasti.com so that we can promptly assist you.

LS

Lorenzo S.  
Psicólogo  
Professional Training & Coaching  
Used the software for: 2+ years

### "Un gran asistente para en análisis cualitativo"

September 7, 2022

5.0

Pros

ATLAS.ti es un software de gran versatilidad, que se caracteriza por su fácil manejo y la posibilidad de acompañar en el proceso de análisis cualitativo y métodos mixtos de grandes cantidades de información recopilada durante nuestro trabajo de campo en múltiples formatos. Nos brinda herramientas para la organización de información, codificación, reflexión y representaciones visuales de nuestros resultados en tiempo real.

Cons

A pesar de haber una competencia reñida en el ámbito de los software para la asistencia en el análisis cualitativo de datos, ATLAS.ti se ha sabido posicionar maravillosamente. La única limitante es la herramienta para realizar transcripciones dentro del software.

Review Source

Response from Lumivero

September 29, 2022

Hola Lorenzo, muchísimas gracias por su feedback! Nos alegra saber que ATLAS.ti ha facilitado tanto sus análisis cualitativos como de métodos mixtos. También agradecemos su sugerencia sobre la realización de transcripciones dentro del software. Justo hace unos diez días, hemos lanzado una gran actualización gratuita a la versión 22.2 que incluya varias nuevas funcionalidades para facilitar la transcripción: https://atlasti.com/es/updates Si tiene cualquier comentario o sugerencia más, nos encantaría recibirlo a general@support.atlasti.com para que podemos seguir cumpliendo con todas sus necesidades. Le deseamos mucho ánimo con ATLAS.ti!

MH

Michael H.  
Professor of Anthropology  
Research  
Used the software for: 1-2 years

### "Excellent product for collaborative qualitative research"

September 25, 2023

5.0

Our overall experience was excellent. ATLAS.ti was key in helping us to achieve a complex, multi-country research study with large amounts of qualitative data in a simple, straightforward, and efficient fashion. We were able to generate analyses and then present our findings at research conferences and in publications much more rapidly than might have been the case with other programs. The team at ATLAS.ti really puts a human face on the package and is always ready to help out and schedule tailored trainings to meet their customers' needs. This was really quite impressive to us.

Pros

Working with an international research consortium involving research teams across several Latin American countries, we found the ATLAS.ti team amazing in terms of offering us personalized virtual training sessions for our teams (this in addition to the online pre-recorded trainings they have, which are also very useful). We found the ATLAS.ti programs to be very user-friendly, intuitive, and easy to train and implement across very diverse teams, including our student assistants or interns. The functionalities of the program allowed us to productively and efficiently analyze mountains of qualitative interview data using shared coding categories and then, additionally, perform comparative analysis across country groups.

Cons

The filtered reports in XCL-type format were less useful than narrative or Word-like reports might have been.

Review Source

Response from Lumivero

October 3, 2023

Dear Michael, thank you very much for your feedback! We are delighted to hear that you and your team have found ATLAS.ti to be an excellent tool for your collaborative research. We also appreciate your positive evaluation of the support provided by our team. Our mission is to make qualitative research easier for everyone, everywhere, and that is why being there for our users 24 hours a day to answer any questions and offer free training sessions (as well as detailed manuals and video tutorials) is so important to us. We also thank you for your suggestion about the spreadsheet report options, and we will certainly share this with our developers. In case you didn't know, you can export spreadsheets of your coded data from the Quotation Manager, and you can export tables from the Code Co-Occurrence Tool and the Code-Document Table. You can find more details here: https://doc.atlasti.com/ManualWin/Reports/Reports.html We congratulate you and your team on your research publications and conference presentations, and we look forward to support your future research endeavours! If you ever have any questions or comments, please count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you and your team all the best in your research!

KO

Kiirsti O.  
PhD candidate  
Education Management  
Used the software for: Less than 6 months

### "Disappointing"

April 15, 2024

3.0

Disappointing. I won't be renewing my subscription because I don't feel confident in this app anymore.

Pros

\- Relatively easy to use and lots of features - Easy to contact the Atlas.ti team for help - Different pricing options

Cons

There was an issue where I lost quite a bit of work, and it appeared to be an issue with the app rather than something that I did. The support team could not help me and I felt like the communication wasn't great. I reached out to them three times and on the third time, they told me that the developers could not resolve my issue. I was disappointed that I had to contact them to get an update instead of the other way around. I would have been fine with knowing if I had somehow caused the problem and knew how to avoid it in the future, but it just felt unresolved.

Review Source

Response from Lumivero

May 23, 2024

Hi Kiirsti, we're sorry that some of your work was lost and you weren't satisfied with our ongoing support. We're surprised by your review here saying you didn't know how to avoid this in the future, because our team investigated your case and found no errors in the saving process, at which point they kindly explained that the only way for your work to not be saved was if you clicked on the "discard changes" button. You even replied that you understood, and our support team further explained exactly when and why the "save changes" dialog pops up and how it looks so that you know to watch out for it in the future. We understand your frustration at having made this mistake, but we feel it's unfair that you blame our software and support. We confirmed this was not a software error and have taken every effort to respond to all your queries, to which you always gave us positive ratings in the past. We put great importance in being there for everyone, 24/5, and we wish you all the best.

VI

Victor I.  
Consultant  
Research  
Used the software for: 2+ years

### "Excellent Graphics in ATLAS.ti"

October 3, 2022

5.0

I have been using ATLAS.ti for the past 6 years and I really enjoyed it than any other qualitative analysis software I have ever used.

Pros

ATLAS.ti is a software with excellent graphic view which makes it possible to view major major issues in a set of data at a glance. Features such as Sankey diagram, networks, code tree, code forest etc. makes it possible to get a whole lot of information about a data set without necessarily read through the data. It also provides information on frequency of each item which gives reader an idea of prevalence or importance (number of times such issue was referred to in the data) certain items listed in those diagram in the data set. The software also allows one to change colour of codes which resulted in a beautiful and presentable diagram. These diagrams are easy to generate and manipulate to the form in which you want it presented. Using these diagrams had added professionalism to my qualitative reports and clients found it informative, illustrative and attractive.

Cons

Talking about graphics in ATLAS.ti, what I don't really like, therefore, don't use is the bar chart because it tends to be too scattered by presenting document or document groups individually and it doesn't label the bars with the codes they represent neither is there colour kay to provide more clarification to the reader.

Review Source

Response from Lumivero

December 28, 2022

Hi Victor, thank you so much for your feedback. We are very glad to hear that ATLAS.ti's diagrams have added professionalism to your reports that clients have found informative, illustrative, and attractive! Indeed, we strive to make it easy to gather rich insights from qualitative data, and being able to display data in different ways is an essential part of this. We also appreciate your feedback about the bar charts. Our developers are continuously incorporating new features, and if you ever have any other suggestions or questions, please write to general@support.atlasti.com. You can always count on our support, and we hope ATLAS.ti serves you well in all your qualitative research projects!

PT

Pascal T.  
Agile Coach  
Insurance  
Used the software for: Less than 6 months

### "Perfect for text analysis for research papers"

June 12, 2023

5.0

I am very satisfied with the tool and can recommend it. It is tidy and easy to understand.

Pros

In any case, the AI coding. This new feature saves a lot of time, which can then be invested in analysing the data.

Cons

I look forward to the moment when AI coding comes out of the beta phase and can unfold its full effect. At the moment it still has a few quirks, but these can usually be solved with the help of the support.

Review Source

Response from Lumivero

July 4, 2023

Hi Pascal, thank you very much for your feedback! We're delighted to hear that you're very satisfied with ATLAS.ti and our support. We always strive to make qualitative research easier for everyone, everywhere, and our AI Lab is an important part of this. As you mentioned, AI Coding saves a lot of time, and our developers are continuously working to bring the latest technology to researchers' fingertips. As always, any updates to the current software version are available for free, and everyone with an active license can upgrade to new software versions without any added cost! This way, everyone can enjoy the latest technological developments as soon as they are released. If you ever have any questions or comments, please count on our support! We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Elahe S.  
PhD Student  
Research  
Used the software for: 6-12 months

### "My favourite tool for analysing videos and transcripts"

March 1, 2023

5.0

ATLAS.ti has been the best for me because of its transcription syncing. I work with many focus group videos and transcriptions, and being able to work with both the text of the transcript and the corresponding clips from the video recording is essential to fully grasping my data. I have been able to generate rich findings with the help of ATLAS.ti.

Pros

Instant synchronisation between videos and transcripts, easy managing of timestamps, being able to move through a video/transcript just by clicking on timestamps, coding of both transcript text and video segments, saving snapshots of video frames and coding them, automatic focus group coding

Cons

There is no automatic transcription so I use a different program to generate my transcripts and then I work with the transcripts and videos in ATLAS.ti

Review Source

Response from Lumivero

March 8, 2023

Hi Elahe, thank you very much for your feedback! We are delighted to hear that ATLAS.ti makes it easy for you to analyze videos and transcripts. We know how important it is to work with transcripts, which is why our developers are continuously working to offer the best features possible. We appreciate your suggestion regarding automatic transcription, and we will work to see how we can also implement this. In the meanwhile, you can indeed import automatically generated transcripts, and ATLAS.ti can even automatically code for each speaker in your transcript. In addition, many platforms today offer automatically generated transcripts (such as Zoom and Microsoft Teams), making it easier than ever to instantly have your transcripts ready for analysis, and ATLAS.ti can speed up the process by automatically coding the speakers, synchronizing the transcript with the video/audio, and more. I highly recommend you view our video tutorials and articles about analyzing transcripts with ATLAS.ti, and if you ever have any questions, please count on our support! We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

WB

Wahid B.  
Managing Director  
Design  
Used the software for: 2+ years

### "Holistic Approach to Efficient Research"

September 25, 2023

5.0

Pros

For the past two years, ATLAS.ti has been our preferred tool for qualitative research. The platform excels at accommodating various types of data, providing the versatility our different projects require. Its user-friendly workspace is key to enhancing the quality of our research, allowing easy customization for each project's specific needs. AI-driven features further boost our analytical process with smart coding suggestions. When it comes to teamwork, the platform's smooth collaboration features make it an ideal choice for research groups focused on both quality and efficiency.

Cons

So far, the software has consistently surpassed my expectations without presenting any drawbacks.

Review Source

Response from Lumivero

October 4, 2023

Dear Wahid, thank you for sharing your feedback! We are very glad that ATLAS.ti has been your preferred qualitative research tool for years. We strive to balance powerful features that support any type of qualitative data and analysis with an intuitive interface, and we're delighted that you've also found it to be very user-friendly. Indeed, in our 2022 user survey, 97% of users valued how easy it is to use ATLAS.ti. We are also continuously implementing new features and AI-driven tools to help make qualitative research easier for everyone, everyone. With ATLAS.ti, you can generate AI Summaries, conduct AI Coding, and automatically code for sentiments, concepts, opinions, entities, and more. If you ever have any questions or comments, please count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

JG

Jenny G.  
PhD Student and Business Owner  
Public Relations and Communications  
Used the software for: Less than 6 months

### "A PhD Student's Best Friend"

November 1, 2023

5.0

ATLAS.ti has been an indispensable ally in my PhD research. Its user-friendly interface and flexibility make qualitative data analysis much easier. I enjoy the coding function, being able to make adjustments as I go along and being able to export data. I recently needed support and they jumped in swiftly to help. The support team was not only fast but also highly knowledgeable, resolving the issue efficiently. ATLAS.ti's robust features have proven invaluable in my academic journey, and I wholeheartedly recommend it to fellow researchers.

Pros

ATLAS.ti offers a wide array of features that simplify and streamline qualitative data analysis. Its user-friendly interface allows me to organize, analyze, and visualize my data simply. The ability to code and annotate my research material has been a game-changer, making it easier to identify patterns, themes, and connections within my data. I also appreciate the fact that ATLAS.ti is simple to install and easy to use, I also love that it saves very quickly.

Cons

I would like to be able to custom create my data exports and include references directly on the exports but perhaps this functionality will be added sometime.

Review Source

Response from Lumivero

November 10, 2023

Hi Jenny, thank you very much for your feedback! We're very happy to hear that ATLAS.ti has been an indispensable ally for your research and that you've found it to be powerful and easy to use. Our developers are continuously working to balance intuitive functionality with powerful features, to make qualitative research easier for everyone, everywhere. We also have a dedicated AI Lab that is always working to bring the latest developments in AI to your fingertips, including our AI-powered tools such as AI Coding, AI Summaries, and code suggestions. We also appreciate your feedback regarding customizable exports of your data. Indeed, you can export reports and tables of any part of your project, and you can also create networks, Sankey diagrams, force-directed graphs, TreeMaps, clouds, bar charts, tables, and more. If you ever have any questions about how to create a certain kind of export, a member of our team would be happy to guide you through the process. We are here for you, 24 hours a day, 5 days a week, via live chat, email, and telephone. We are grateful for your feedback about our fast and knowledgeable support team. We are happy to help everyone succeed in their research, and please count on our support for any questions. We wish you all the best in your research!

Fabiola P.  
Tourism manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Great tool for qualitative analisys"

July 26, 2021

4.0

While finding the best option that helps me to interpret the sample I had for my thesis, a professor showed me this software and was great and honestly saved my life. I managed to learn fast, following the instructions that the company gives in tutorials and training programs and I was ready to start and make a good job. I really recommend it!

Pros

It is easy to learn and if you are starting in the investigation world, this is definitely a good option so you can understand how it works in a reasonable time to start analyzing your texts effectively and fastly. Coding is not complicated and it permits you doing it in order and sequence, having as a result an organized list that will help you to relate and interpret better. There are also many videos of the official account with tutorials, tips and useful information. To be more specific, I used it for analysis content when I was doing my thesis, and was my partner in identifying under text, ideas and what they wanted to communicate and let me interpret and save time so I can focus on finding the result.

Cons

I don't have much problems with it but the suscription could be a bit expensive. However there is a trial version that can work well to start.

Review Source

Response from Lumivero

March 9, 2023

Hi Fabiola, thank you very much for your feedback! We are glad that you have found ATLAS.ti to be intuitive and easy to use, and that it was a good partner in your thesis. ATLAS.ti is the only qualitative data analysis software to offer all features in one package and access to all platforms (Windows, Mac, and Web), so that one flat fee is paid and there are no hidden costs or surprises. In case it helps, we offer student licenses that come with a significantly reduced cost. Moreover, if an ATLAS.ti Desktop+Web license is still too steep, students and other users can work with just ATLAS.ti Web, which has a very low monthly subscription that can be canceled as soon as they are finished utilizing ATLAS.ti. Last but not least, we offer free support for anyone using ATLAS.ti, 24 hours a day, 5 days a week via live chat, telephone, and email. We are here for you to help make your qualitative research easier. We wish you all the best in your work with ATLAS.ti!

AS

Arundhati S.  
Research Lead  
Think Tanks  
Used the software for: 1-2 years

### "Easy to use, beautiful software"

October 10, 2023

5.0

Pros

As a qualitative researcher, coding is made incredibly easy by Atlas.ti. Sharing projects and working together is also quite straightforward. And comparing codes and doing some qualitative cross-tabs is so intuitive.

Cons

The web version doesn't offer an easy to see code tree - which is sorely missed

Alternatives considered

[NVivo](https://www.capterra.com/p/171501/NVivo/)

Reason for choosing ATLAS.ti

It was more intuitive, better price point for what it offered

Review Source

Response from Lumivero

October 16, 2023

Dear Arundhati, thank you very much for your feedback! We've very glad to hear that you've found ATLAS.ti to be beautiful and easy to use for your individual and collaborative work. Indeed, in our 2022 user survey, we found that 97% of users valued how easy it is to use ATLAS.ti. We also appreciate your feedback regarding ATLAS.ti Web. As each ATLAS.ti platform was natively designed for optimal functionality within that specific operating system, the online ATLAS.ti Web has some differences in the interface relative to ATLAS.ti Windows and Mac. That is why ATLAS.ti Web offers the coding window that automatically appears whenever any segment of text is selected. You can type to search for existing codes, create new codes, search codes by their groups, and even use codes suggested by ATLAS.ti's integrated AI. If you ever have any specific questions about how to do something in your project, you can always count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email: https://atlasti.com/support We wish you all the best in your research!

PF

Peying F.  
graduate student  
Higher Education  
Used the software for: 1-2 years

### "User friendly and helpful support team"

October 20, 2023

5.0

If you have lots of text and data to deal with, the software can help you to summarize and find the ideas and meanings from the massive data much more easily.

Pros

Very easy to code, group, and analyze all my interview transcripts and other texts. The function is intuitional so that you can familiarize yourself with the coding and analyzing steps easily. Once you have any problem with the software, the online message and service mail from the support team is really helpful and instant-reply.

Cons

New function-AI summary can do the summary only from the text and data, just to make the massive data short, but if you want to "read behind the data", we have the sensitivity of the issue and that's our job that AI still can not replace.

Review Source

Response from Lumivero

October 24, 2023

Hi Peying, thank you very much for your feedback. We're glad to hear that you've found ATLAS.ti to be user friendly and our support team to be quick and helpful. We place great importance in always being there for our users. That is why we offer support 24 hours a day, 5 days a week, via live chat, telephone, and email. Whatever questions you may have, we are here for you! We also appreciate your feedback about our AI Summaries tool. Gaining instant summaries of any text document can help give insights about the contents of your data and potential emergent themes. You're right that only human researchers have unique sensitivity to their data and research question, but we hope our AI-powered tools, such as AI Coding and AI-suggested codes, can be powerful complements to your research. Our developers are continuously working to balance intuitive functionality with powerful features, to make qualitative research easier for everyone, everywhere. We also have a dedicated AI Lab that is always working to bring the latest developments in AI to your fingertips. Please count on our support if you ever have any other questions or comments. We wish you all the best in your research!

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