# Halo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Halo the right Patient Case Management solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171509/Halo/reviews --- Halo 3.9 (15) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Halo Ease of use 3.8 Customer Service 4.1 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Marcus B. Data Analyst Government Administration Used the software for: 2+ years ### "Halo User" August 7, 2018 4.0 I have always found the Halo system to be a reliable and cost effective. Pros The Halo system allows workers to concentrate on what they are employed to do, by minimising the time they need to spend entering data. The system covers the majority of features we need and can be tailored to meet bespoke requirements. Cons Like any IT system Halo can suffer from problems. When this happens they have been address quickly by the Halo team and fixes found, even when the problem is out of their control. I.E. a local network error. Review Source SS Sam S. Data Officer Individual & Family Services Used the software for: 6-12 months ### "My feedback" July 31, 2018 4.0 Overall I think Halo is a great system and it has improved a lot over the last 10 years. The Caseload Manager is such a beneficial tool and has allowed us to keep on top of our caseloads and to-do lists. The Halo Support team have been very helpful. Pros The different functions and facilities, for example: Caseload Manager, SMS texting, Multiple contacts via the Calendar, Client Journal, TOP Tracker. I also think there is a good range of reports available to use, which is really useful when I am asked for statistics. Cons I would like the Client Update form to be journey level rather than episode level; that way when someone updates a client address or contact number, this will update on all episodes within the journey. I also find the system quite slow at times, but I am unsure of whether this is a Halo issue or an I.T issue. Review Source JP Jason P. Project Administrator Hospital & Health Care Used the software for: 2+ years ### "My HALO nightmare" July 31, 2018 1.0 Very Poor, there is always an issue around using the software whether it is performance of errors within the software, the software is also very dated in terms of cross platform functionality - no secure mail gateways for example, inconsistent working practices in updating demographics etc Pros that it attempts to meet the needs of a specialist area of clients Cons That it is very poorly designed and integrated, it seems to have accreetd over time, there are a massive amounts of inconsistencies and bugs within the software Review Source Response from Footwork Solutions August 15, 2018 We are very sorry to hear that Halo hasn't met up to your expectations. Please get in touch with us directly so we can look at resolving these issues for you. Many Thanks, Halo. MS Mohammed S. Specialist Prescriber Hospital & Health Care Used the software for: 2+ years ### "Halo review - " August 3, 2018 4.0 Pros Can upload PDF and Word documents and attach them to a particular patient's record - a simple drag and drop manoeuvre Cons Halo Calendar very slow and not fit for purpose - stick to Outlook. Also Halo email - once email is read, no way to unread it so that it remains as a reminder. In a busy clinic, this means that reading emails is delayed until the clinician has time to action them. Review Source NS Nomsa S. Support Worker Hospital & Health Care Used the software for: 2+ years ### "Review for Halo" August 6, 2018 5.0 it is a good software Pros Once you have have been shown how to use it, it is very easy to follow. You can change your password easily using forget password without any restrictions. You can also change the password to what is easier for you to remember. You can securely access Halo away from your office. Cons When Halo does not work or allow you to log on Review Source SK Sophia K. Support Worker Mental Health Care Used the software for: 2+ years ### "Halo review" August 1, 2018 5.0 Halo is great for storing work data overall. I like the new risk assessment as it is more beneficial. Pros Everything is set out well and is easy to use. Updates when changes have been made. Cons Only thing I have not liked is in the past when it crashes and I loose my work, but this has only happen a couple of times during the 2 years of me using Halo. Review Source SW Sharon W. Administrator Civic & Social Organization Used the software for: 2+ years ### "Halo review" July 31, 2018 4.0 it is an effective data capture system which is suitable for our business. It supports us adequately with end of quarter reporting to commissioners. Pros It is easy to navigate, looks appealing and has several neat search functions. It's good for reporting. Cons It's expensive to have bespoke features added. Sometimes it runs a little slow. Review Source SB Suzanne B. Substance Misuse Specialist Mental Health Care Used the software for: 2+ years ### "Halo " August 3, 2018 4.0 I have used Halo with a few agencies and i have no issues apart from the usual lack of speed with saving forms Pros Easy to navigate site I like being able to create reports to meet my needs Cons The colours on the dashboard for care plans etc. Review Source RK REENA K. senior support worker Non-Profit Organization Management Used the software for: 2+ years ### "Can see what you need on the front page" July 31, 2018 4.0 Easy to use Pros It is relatively easy to use with drop down menus easy fonts and accessible. Cons Time taken to save information on specific documents that are large. Would be good if the spell check was in UK English Review Source FB Fozia B. Support Worker Non-Profit Organization Management Used the software for: 2+ years ### "Halo " July 31, 2018 4.0 It's great to keep all the critical information about the clients in one safe place. Pros It's easy quite easy and straightforward to use Cons There is nothing that I find least favorable about halo. Review Source DH Diane H. Young People's Drug and Alcohol Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Halo" August 6, 2018 4.0 The response from the Halo support team is second to none. Pros The prompts and drop down menus are very useful. Cons The overall appearance. It has been blue/grey/white forever Review Source MB Michael B. Recovery Worker Individual & Family Services Used the software for: 2+ years ### "My feedback" July 31, 2018 5.0 have enjoyed using the system as its quite intuitive and easy to navigate Pros Halo is a very easy system to use. I like it alot. Cons Halo can sometimes be slow to load the forms. Review Source JM Jim M. Staff Nurse Hospital & Health Care Used the software for: 1-2 years ### "Halo computer system" August 8, 2018 3.0 Poor download speed, at times connection is lost completely Pros Not having to phone halo helpdesk when a problem occurs, you can log on the system and report it there and then Cons It,s repetitive, it has to have you sign for each aspect of the work we do, once signed in it should automatically put your name in place Review Source WH Wendy H. Operations Manager Individual & Family Services Used the software for: 2+ years ### "Halo " August 1, 2018 4.0 Pros I have been involved with Footworks from the beginning of HALO and over the years we have refined and changed some of the customer facing facilities. Cons It can be slow but that may well be our server. Review Source JR Jacqueline R. Senior Administrator/Finance Officer Individual & Family Services Used the software for: 2+ years ### "Halo Use" August 1, 2018 4.0 Pros Halo includes a lot of detail i.e. clients information etc. It also includes features for ease of collating data. Cons The system can be a bit slow on occassions. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.