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Logitout

Reviews of Logitout

4.9 (10)
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Pros

  • Easy to use on a daily basis, helpful notifications to track outstanding keys, easy to integrate into our business.

  • We are so happy we transitioned to Logitout for our business.

  • SENSITIVE CONTENT] has been fantastic and is always happy to assist with my enquiries. She help with the rolling out of this program immensely.

Cons

  • The search field has to much info, and then we can only see a limited amount of properties.

  • Difficult to intergrate. Lots of manual inputting involved in rolling out to contractors and staff.

  • Having to search a property to find its code in order to take it means people aren't able to just grab keys and go without logging them, it limits the user error on our end.

Showing Most Helpful

Showing 10 of 10 reviews

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Gwen P.
Partner & Director of Operations
Real Estate, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 1, 2022

"Game changer for our small management company"

Overall: I can't fully explain how much better our keys are managed and tracked with this system. Having to search a property to find its code in order to take it means people aren't able to just grab keys and go without logging them, it limits the user error on our end. I feel like our properties are safer knowing that no one keys are labeled with any identifying information unless you have access to the system.

Pros: We have researched countless programs and hardware for storing and managing keys for properties that we manage and Logitout was by far the easiest while also being least expensive. Because we manage a variety of property types, from single family homes to 30-unit apartment buildings to commercial buildings, owned by various landlords with different key types, the typical safety key boxes with built in technology were first of all outrageously expensive, and secondly wouldn't even work with differently sized keys or add-ons like garage remotes or mailbox keys. Logitout keeps it as simple as possible which means companies can adapt and use it even if they're set up a little differently.

Cons: I wish the mobile app had a bit more functionality in terms of search functions and showing all of the details of a scan.

Vendor Response

By Logitout on September 7, 2022
Hi Gwen, Thanks for your review. We are glad the program is working well for you. We will look into the functionality of the mobile app searches for the next update. Logitout Team
Sara Jayne H.
Operations Manager
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 30, 2022

"Great support "

Overall: Overall we're happy with the program, it does what we need in it's simplest form - we don't use all the available features admittedly.

Pros: Logitout have great support, we regularly upload whole buildings into the system, which is easy to do with their software

Cons: There isn't a lot of room for editing / customising once the portfolio is live

Reasons for Switching to Logitout: Previous software was unable to split into portfolios

Vendor Response

By Logitout on October 4, 2022
Hi Sara Jayne, Thanks for the review we really appreciate the feedback. In 2023 we will be looking into more self serve options and customisation for clients. Our latest software update features were mostly customer requests so if you ever think of any specific changes you might like don't hesitate to email.
Sophie R.
Trust Accountant
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 30, 2022

"We love Logitout!"

Overall: Logitout is a great product. I'd recommend it to any property management agency.

Pros: Logitout is so quick and easy to use. We use it daily in our business where we have over 2,000 sets of keys. It's imperative that we know the location of all our keys at all times. We can log in on any computer and it's eliminated the need for paper sign-in/out books. The barcoded tags with our agency branding are great as well - they're durable and look so professional.

Cons: We'd love it if it integrated with our Property Management software, but it's still a great standalone product.

Vendor Response

By Logitout on October 4, 2022
Hi Sophie, Thanks so much for the 5-star review, we appreciate the feedback. We are glad Logitout is working so well for you. We are looking into integrations with Property Management software and this will be a focus for us in 2023.
Mercedes S.
Service Coordinator
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 30, 2022

"Love the product"

Overall: We are so happy we transitioned to Logitout for our business.

Pros: Easy for all staff to use, keeps keys secure and tracked at all times.

Cons: The one con is being able to see the key and hook number BEFORE signing the key out. I do wish there was a way to hide the key and hook number until it is signed out, then display it, so that people cannot see the key number and take the key without signing it out.

Reasons for Switching to Logitout: Keyledger stopped working unexpectedly one day and there was no support. Log it Out specifically [SENSITIVE CONTENT] has provided us lots of support.

Vendor Response

By Logitout on October 3, 2022
Hi Mercedes, Thanks for your 5 star review - it is much appreciated. It is hard to hide the key and hook numbers as a lot of people like to search by key numbers and that information needs to be visible.
Ben B.
MD
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 25, 2022

"Easy to use and "

Pros: Very easy to see what's going on with your inventory and very user friendly.

Cons: No complaints. Perhaps some extra options on the report exporting feature but overall it catered to our needs.

Vendor Response

By Logitout on August 28, 2022
Thanks for the review Ben. We appreciate your feedback. We are releasing a new update soon which includes more reporting features.
Sam M.
Property Manager
Real Estate, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 30, 2022

"Great system"

Overall: Love it. Would recommend it to others.

Pros: Being able to know where our keys are at all times

Cons: The search field has to much info, and then we can only see a limited amount of properties

Vendor Response

By Logitout on October 3, 2022
Hi Sam, Thanks so much for your review we appreciate the feedback. When using the 'Mini Search' at the top of your dashboard it will only show the first 5 results, however if you click on the Full Search button (just to the right of Mini Search) all the results for your search will be displayed and from here you are still able to log keys out/in. Hope this helps.
Shon T.
Office Administrator
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 30, 2022

"A happy user!"

Pros: This software is user friendly and a time saver

Cons: Not much we dont like about it. Set up was easy and we dont tend to have issues

Reasons for Choosing Logitout: From memory it was ecommended to me.

Vendor Response

By Logitout on October 4, 2022
Hi Shon, We appreciate the 5-Star review, thanks so much and we are happy Logitout is working well for you.
Daniel C.
Customer Engagement Co-Ordinator
Real Estate, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 30, 2022

"Log It Out Admin"

Overall: Great.[SENSITIVE CONTENT] has been fantastic and is always happy to assist with my enquiries. She help with the rolling out of this program immensely

Pros: Easy to Use. Much better than our old key management system.

Cons: Difficult to intergrate. Lots of manual inputting involved in rolling out to contractors and staff.

Vendor Response

By Logitout on October 4, 2022
Hi Daniel, Thanks for your great review, we appreciate the feedback. It is hard to get around the manual input of new contractors although once their information has been inputted once they will remain in the system for next time. When you log out keys click on "Businesses" then start typing the "Company Name" and each previous contractor will be attached. If you would like to enter new trade company and contractor information prior to them arriving you can click on the trade module and in the top left hand corner there is an Add button. Hope this helps.
Chris L.
Admin Manager
Education Management, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 14, 2022

"Fantastic Key Management"

Overall: This system has changed the way we manage our keys and gives us so much more visibility of who has what. The auto reminders for key borrowers to return their keys is a massive help with keeping people accountable. Will never return to a manual/handwritten method again.

Pros: I really enjoy how easy it is to log our items in and keep track of things

Cons: Would like if I had more freedom to add/delete/edit things as necessary

Vikki W.
Senior Assistant - Agency
Real Estate, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 3, 2022

"Finally an Easy to Use Key Management System!"

Pros: Easy to use on a daily basis, helpful notifications to track outstanding keys, easy to integrate into our business.

Cons: Issues every now and then bringing up staff profiles to edit users. Seems to fix itself after a day or so.

Reasons for Switching to Logitout: Key Register closed down.

Vendor Response

By Logitout on October 5, 2022
Hi Vikki, Great to hear your feedback, we are glad Logitout is working well for you. I have mentioned your problem to our tech team and they will look into it. If it happens again please lodge a support ticket through the guides section on your dashboard and we will investigate the issue.