Who Uses This Software?

This is a business solution (no home users) for any business that wants a vital security layer at the HTTP and HTTPS layer and also who wants to control web content


Average Ratings

129 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $38.00/month
    See pricing details
  • Pricing Details
    Starting from $38 per month for 25 users.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    No
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TitanHQ
  • www.titanhq.com
  • Founded 1995
  • Ireland

About WebTitan

DNS Based Web content filter that blocks malware, ransomware and phishing attempts as well as providing web content control. We filter over 1/2 a billion DNS requests every day, identify 60,000 malware iterations a day and have over 7,500 customers. Cloud and gateway versions available. Try a free Trial of WebTitan today, support included.


WebTitan Features

  • Activity Log
  • Anti Virus
  • Application Security
  • Behavioral Analytics
  • Device Management
  • Encryption
  • Signature Matching
  • Web Threat Management
  • Whitelisting / Blacklisting

WebTitan Reviews Recently Reviewed!


Out of the box web filtering solution

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good real-time reporting HR can can be given a role to maintain blacklists/white-lists/individual user permissions Customization - time of day, categories etc AD integration - reports on the user rather than IP address Great support

Cons: No viable cloud solution yet to report back based on user (just reports on IP address) Trouble implementing or upgrading with a complex internal domain

Capterra-loader

Automate your Spam

May 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TitanHQ implements a lot of the process we do manually but while knowing what we do automates the process.

Cons: The only CON I see is that is not being implemented in institutions, organizations or web base emails like outlook and companies and that Im not getting paid for promoting this amazing platform.

Overall: It simplifies the process of the exchange and email administrator to reduce spam and unwanted emails with other implementation in place like DomainKeys Identified Mail (DKIM) This is the add on we need. I will promoted and enforce it 100%

OpenDNS features at an affordable price.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The interface is friendly and the agent is very light on system resources. Once setup, the agent appears to be very reliable.

Cons: I dislike how I have a dedicated instance. If ANYTHING happens to my instance, I will have to wait for support to resolve it.

Great product and support team!

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The application itself was great. From setup to use took a total of maybe one hour. Once the system was online it began filtering our mail content inbound and providing vital report information.

Cons: In the end the biggest down side I encountered was the hosted pricing. The on site pricing was competitive, but hosted was not and sadly one of the main reasons we did not go with this solution.

Overall: Was very helpful to allow us to trial this application while finding a spam solution.

Using the cloud based tools makes this very easy to setup and use

Apr 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I feel the software is very easy to use and we were able to rapidly deploy it to the clients. The support team was very helpful and responded in a timely manner.

Cons: Had a brief issue with users not being sent reports but support was very good and we had it resolved in a couple of days.

Best software ever. Very efficient for a business professional.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. Most advanced software for a user like me. It helped me a lot since I started using it. Keep it up.

Cons: There are no Cons that I am aware of about this software. But I would just recommend to come up with a mobile app or mobile version of this software.

Awesome and Simple Management Console.

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Too Expensive for organization that would prepare cloud based. Cloud should be affordable since not so much configurations are required.

Cons: The Simple Management/ administration control panel allows administrators to configure and setup rules/policies easily.

Love this product, really user friendly

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This solution allow our partners and customers make better use of their internet usage. They allow filter, logging and works really well in a cluster environnement.

Cons: The cost... It's a great piece of software, and the cost is worth it. Also we would like to see a better integration with terminal services and Citrix deployments.

It is a great program for blocking access to website at work.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the vulnerability scanner. It has alot of nice features that give you flexibility on testing your perimeter network.

Cons: cost of the product. It could be broken down into more manageable ways to pay including bitcoin and monero.

Excellent

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use interface with industry leading SPAM detection services. The prices are also competitive, which was a bonus for our small company.

Cons: Customer support was somewhat lacking. I ended up having to wait a couple of days for my initial quote.

WebTitan is great at filtering

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: WebTitan is easy to use and great at filtering. Lots of options but not too many that's it's overwhelming

Cons: I haven't experienced any negatives with WebTitan so I don't really have any cons to give on the software

Positive, good spam filter

Apr 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Active spam filtering and lack of me needing to go in and manually block or flag emails as junk, great service.

Cons: There aren't many cons I have experienced so far. I stumbled onto the service by accident, it seems relatively new but happy so far.

The best commercial spam filtering service I have found to this date.

Apr 26, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good customer support with fast response time. Personalized support as well. Easy to interact with the Spam Titan support agents that are familiar with you as a client.

Cons: Interface is very un-intuitive. Basically the same spam filtering interface I've been using with other providers for well over 10 years. In desperate need of UI overall and serious UX design help. Would be almost impossible for a non-technical person to use. I've been in IT since 1995 and I still find it difficult to use.

I loved using the software and product. Helped me out soooo much. I saved so much time.

Apr 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The features are awesome. There is a great deal of knowledge that has been put into the user interactions and the design to get what I want.

Cons: The ease of use. Some of the features seemed to be a little much and a little confusing at times to understand.

Capterra-loader

Stable and powerful product

Apr 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's too easy to install, setup, use and navigate. It helps to avoid all types of spams and threats. Does not need any manual things, working automatically. Scanning speed and spam detection is perfect.

Cons: Not have too many customizations, there is limitations about checking. And sometimes does not working quite good, even not blocking spams.

WebTitan

Apr 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has the advantage to be setup as on the cloud as well as on premises device. It has a very good filtering option of setting up alerts to handle all situations.

Cons: There were some incompatibility when we upgraded our software so we had to reconfigure again. It requires few more improvements on the web interface and GUI.

Bye-bye time wasting and scams

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This software keeps my business and employees safe and on track. Blocking sites is extremely easy and the detailed reports on web traffic are easily readable and useful.

Cons: The worst part about WebTitan is the price. I may be a little too protective over all my employees but it gets pricey. I think its worth the cost however

Great with getting rid of spam.

Mar 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: TitanHQ is a great program for effectively getting rid of spam. The process of blocking websites is very easy to use.

Cons: The software is a little slow at first and can be a little tedious to set up. There could be a little more support provided at the beginning.

Excellent Product!

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just works. Simple to deploy and easy to customize as needed. Very easy to deploy AD Integration and track per employee browsing.

Cons: Some of our medical / insurance sites get flagged as online ads so we have to add them to the whitelist.

Great Product!

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: WebTitan is a DNS based content filter that has been significant in helping our organization monitor and block content.

Cons: Really, nothing. WebTitan is an excellent product! If we had any complaint, it would be that customer service could be a bit quicker, but overall, great product!

Capterra-loader

Great if you have a smaller company that needs malware software

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The number of times college computers on campus get hit with malware is amazing. This software does a great job and finding and locating it as well as removing malware that people might have accidentally downloaded

Cons: The filters within the quarantine sections are a little odd. This would have posed a problem if i actually had this on my private computer where some of the software I download may have keygens or malware that is in fact acceptable to me for various purposes. Commercially, this software is great though.

Overall: Better protection from malware.

Filtering done right

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ui is great and easy to use. Filters out all malware and randoms sites and phising sites. Its nice to see where your traffic is going. The price is right for what you get.

Cons: Can take a little bit to setup and get tweeked to work right. The filters take a bit of work to setup

Overall: Great filtering with no hassle

I used it for the first time. I am very satisfied. Very successful software.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The greatest advantage of being able to respond to all needs. The most important feature of e-mail traffic monitoring

Cons: the antivirus service stops at certain periods. we are not aware that the service has stopped. we run it manually again.

Does a very good job of spam control. good value for the money.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to manage. cost. layout of quarantine. reporting features are nice. nightly report of spam filtered is also valuable.

Cons: no sorting by sender in quarantine. no sorting by recipient in quarantine. slow refresh on quarantine windows.

Overall: cost, malware and spam filtering.

Capterra-loader

I use the SpamTitan Cloud. I like it! Low price and powerfull anti spam

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very effective
You have a great anti-spam at low cost
License by email is great
Filter rules is easy to use

Cons: Very hard to find my subscription (expiration)
Spam list is slow during daytime
Can't block recipient (If you delete a mailbox, but someone continue to send at this mailbox it count for 1 license)
UI only in english

Overall: Stop receiving spam!!

I needed a spam filtering service for our nonprofit's website.

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software works behind the scenes, allows me to add sites I want blocked, or choose from lists generated daily (as spam comes in), and block them as desired. I also can release or whitelist based upon my desire to see more info from the blocked email.

Cons: Kaspersky has a bad reputation in the USA. I have sent a question to the company about this, but received no response to date.
This software uses their tools to do its work. Also, some emails I want to see come through, and then in the reply thread, an email that has passed to me gets blocked as the original sender replies to me. Then I have to look for it, whitelist it, (sometimes even copy / paste that email address in my approved senders list) to ensure the thread to continue.

Titan HQ is a great company and I have a lot of faith in their products. Get that spam out of her

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros:
The process is very easy and straightforward. The guys from TitanHQ will help you get it up and running in no time.

Cons: It does the job. It is very slow to get into the config, but once you get into it, it is quite responsive.

SpamTitan is well worth it!

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: SpamTitan eliminates about 98% of my unwanted emails. By means of its algorithm. and the centralised filter.

Cons: For an untrained individual like myself, it was not so easy to set up.
I am still missing a feature to add senders or domains to black/white lists directly from the outlook interface. On both the Office 365 online interface, and Mac OS install (I do believe this feature exists for the windows installment of Outlook).
I would also like to see the option of user blacklisting by content.

Overall: SpamTitan HQ Almost made Spam a thing of the past for me, while I can still deliver and white/Black list, from the daily report, in my inbox.

Great experience, couldn't have been much easier to use

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Setup was painless, took very little effort from my side to set up, pretty much just set it and forget it. Not much config work to be done. Good value for the setup time involved

Cons: Documentation was slightly sparse, although sufficient. Support was good, but maybe a little bit lacking on a couple of minor technical issues encountered during setup.

Good & cost effective solution to manage & control your WEB internal users access including monitor

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to administer , setup group and tailor WEB access to our corporate WEB user , do have good reporting tools and some protect ion where our users base can go on the internet.

Cons: This software could benefit if it add option to restrict & control apps that can run on the internal network. This would offer better protection again malware that usually kick of an small application or script to download their malware payload

Overall: WEB filtering & content management

Great product for filtering web traffic

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online portal is very easy to use and intuitive. The filtering does a great job preventing inattentive employees from unintentionally harming the company through malware or phishing. It is also nice to have reports seeing where web traffic is going.

Cons: There aren't really any cons I can think of. I do wish there were more customization options for categories.

Webtitan and TitanHQ's other products are a great blend of functionality and ease of use.

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is important for my company so my assistants can help monitor and adjust settings as needed. TitanHQs support is great as well.

Cons: It can take a little time to tweak content settings sometimes but it's still faster than the other firewall products I've used in the past.

Overall: Easy to use and easy to setup and maintain.

Works well and support people are very good at resolving any issues and helping with training.

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of setup, and good filtering plus great support make the software easy to use and work well. The price is reasonable as well.

Cons: Interface is a bit confusing and it is a bit dated looking, but it works well once you learn where things are.

Overall: Good web filtering and additional protection from malicious web sites.

Capterra-loader

We were safe from Ransomware worst hits and our email accounts very clean of any illegitimate email

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Multi layered filtering techniques and automated setup let you start directly with minimal configurations.

Cons: Sometimes defining Filter Roles requires some sort of knowledge on information security techniques.

Not worth it, would much rather use opendns or webroot dns

Feb 11, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Many invalid classifications, many issues with not receiving DNS responses. Single DNS server without backup DNS server

Reduced spam delivery over our in-house use of rtbl checking.

Feb 11, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Simple way to offload the task of spam filtering from our in house mail server to webtitans cloud based service.

Cons: Better support for checking the reputation of dkim verified domains. Appears the is no support or dkim reputation not used.

Brilliant

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The use of the software is quite easy. Management is easy, the configuration is quite simple as well.

Does what it does,

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: simple and effective, gives plenty of convenience in terms of deployment. The ability to issue cloud key to bypass restriction is a good idea.

Simply works...

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does it's intended functions, Does it very, very well, and requires minimal hands on time from IT staff. Overall, a highly satisfactory product.

Cons: Initial configuration can be a bit time consuming, but that's more due to the nature of the product and function than any deficiency in Web Titan itself.

Overall: The main benefit is having the confidence that the product will perform the needed job without constant attention and/or tinkering.

Overall, very easy to use and effective product.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use online control panel for administration, no client to install on end user work stations.

Cons: Can be tricky to whitelist domains. A call to customer service the first couple of times will be necessary until you get the hang of it.

No more calls from ISP for illegal content downloads on our public WiFi

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The price is better then OpenDNS and that I can get a daily report emailed to me of blocked request.

Cons: The renewal process is a little aggravating . Wish there was a way to just do it through the dashboard

Great for the money

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The easy setup is a big pro you can be running in a prod enviromebt in a hour.
Also the prices is one of the biggest adavantages over its competitors.

Cons: We have some problems with the authentication using ntlm and some browswers, also the reportign could be improved with custom reports you may create.

Haven't had a virus yet through email, Cross our fingers

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Catches viruses and gives the option to release or delete a mail item through an email. Gives me a report everyday on the amount of spam, clean email, and viruses I have received.

Cons: The searching will emails is a pain. I have to go to 2 different sites for either incoming or outgoing mail to look for blocked mail. Please put it on 1 server for searches and optimize the searches a little more. I assumed to use * as a wildcard, but maybe that is not known for others.

Does what it promises

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is clean and quick. Emails are never delayed and instantly delivered when requested.
It has been very reliable and causes me to spend far less time dealing with user issues than other spam filters we've used in the past.

Cons: The interface can be confusing and sometimes requires round-about ways to do things that should be straightforward and simple (such as blacklisting).

Also it requires HEAVY use of the whitelisting feature because it will quarantine random emails from a long conversation for no apparent reason.

Overall: Spam filtering primarily. I have gained a lot of time from not having to deal with constant whitelist/blacklist requests from my users as they can manage their own quarantines now.

I have also gained some peace of mind knowing that emails are not being delayed by minutes/hours/days unlike our last service.

Customers have been very impressed with the functionality!

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Demos were very simple and presented well. The ease of use for the customers and the many use cases makes it easy to position.

Cons: The fact that it is not integrated into the manufacturers domains and the limited Mobile Device Management tools that most customers seek.

Very good product and easy to setup and use.

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Configuration. It's easy to setup and it just works. We have a central internet port and all our traffic goes through this port. So our web titan looks at all the traffic passing through.

Cons: I would love to see domains blocked based on their age. If the domain is less than a year old block it.

Overall: Safer web surfing

We've used WebTitan products for over 3 years now and never have to worry about getting spammed.

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We love the effectiveness of the spam filter. It's very rare to have any spam slip through the filter.

Cons: The user interface would be improved. Sometimes clients have trouble logging in to the system for the first time.

Tested Web titan but didnt work out

Feb 09, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Cost, Support, Easy installation. Support team is great at responding along with the level of support.

Cons: We tested WebTitan in our test environment for future deployment but due to issues with the WADA we couldn't move forward. WADA was causing major issues on our servers

User friendly and stable.

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There was an incident that the on premise Exchange is down for more than 24 hours.
SpamTitan was able to hold all email for the organization.

Cons: Not too much option for setup, but in a way this is good also. Also sometimes the web access is too slow and even error. Have to refresh and retry for few times.

Easy to use and to setup

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - simple to use no hidden options
- easy to install and very fast
- lots of customizations can create sub admin accounts so client can manage their own domains
- easy to track emails

good support

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Love the fact that things are easy to access and work out really well for us, regarding blacklists and white listing Domains or people .

Cons: There are some black lists (held only at Spam Titan) that stop mail from getting to us so we are NOT able to see the mail as stopped and for what reason. A Phone call is then required to find the email. Also adding administrators also requires a phone call even though there is a place to add an admins for your domain (it does not work until a phone call is made).

Overall: Spam Support, I did not realize how much spam we were actually getting.

Used it to block spam

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Blocked spam, allowed users to manage their own filters, tied in with AD for ease of use, outlook plug in was nice.

Cons: didn't block some spam, occasionally would let something through, previously mentioned outlook plug in would bug out sometimes requiring a restart of outlook or occasionally a reinstall of the plugin.

Very average product. Works fine, but feels very dated in usability and interface

Feb 09, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: It does work fairly well at keeping out spam, and the daily summary emails of what is in the quarantine makes it manageable.

Cons: The interface feels horribly dated and has not improved at all since we started using it a couple years ago. It reminds me of early cpanel iterations in terms of UI.

Also, the inability to manage what file extensions are blocked is a let down (be it add more, or let ones through that we need).

Overall: Less spam, since O365 spam filtering is woefully inadequate.

We've been a WebTitan customer for 5+ years now. Great solution for our small office!

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Visibility; reports, history etc
- Support; fantastic response time and one on one help
- Active Directory integration
- Ease of set up and implementation
- Quick method to white-list sites

Cons: - Needs request reboots to keep things working well
- Some HTTP 1.1 sites simply will not work, even via bypass

needed a modern replacement for our outdated virus/spam scanner for a department managed mail server

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: ease of management, level of control over domains/subdomains, support requests and adjustments responded to very quickly.

Cons: ability to create favorite links on the main page to take me to parts of the interface that i use the most.

Overall: turnkey solution

Flexible and efficient protection for spam.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We choose the cloud version which minimise the installation process, with the cloud version, we are can easily monitor and administer the tool which is very useful. The interface is user friendly and easy to work with. Support is efficient and respond quickly which is a very important point with such a product.

Cons: We would like to be able to sort colomns in the quarantine area to help sort out bad mails and remove them.

Overall: We are quite confident that we are well protected from virulent mails and spam.

Great Product, Works effectively

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Great value for money, easy to use and good responsive customer support, I would recommend to customers

Cons: There are some features that are lacking, can be cumbersome to whitelist files that are on the auto blacklist list.

Overall: Reliable spam filtering

Capterra-loader

Best Bang for your Buck

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The interface is as simple as it gets. Everything you need and nothing you don't. Customer service has always been prompt and effective. The support team has always been able to resolve my issues on the first try whether it be on the phone or via email.

Cons: There are a couple of features I wish were implemented, but given time I think it will come together.

Overall: Increased productivity and network security.

clean and simple, no significant issues

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: clear and concise interface, simple and granular user configuration and experience, no hassle to deploy.

Cons: teething issues, however these were alleviated and resolved quickly and completely by support staff.

Overall: web filtering, exactly as prescribed.

easy to install, works like expected

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: its working as it should. Easy to install and use. It has templates for Virtualized enviroments and such.

Cons: For my opinion, it's way too expensive for what you get, I mean there are other tools which are cheaper and have the same functionality.

Overall: Porn and malwarefilter

Good and easy to setup

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I am the person who set this up for a company and I like how simple the process was. After I receive my credentials to log in, I was able to set the filters in less than 30 min. On the end-hosts side, I just needed to change the DNS servers and the filter was working.

Cons: Over time, I discovered some domains that were placed in wrong categories. Also, I will like to have DNS servers in Europe for faster responses.

Overall: I was able to filter websites within the organisation

A very good and flexible product perfect for SME

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cost effective solution very simple to use and simple to implement. Also the user interface is very simple to manage

Overall: Good performance and simple implementation. I find this solution perfect for SME with not too complex networks configuration (absence of IAG)

Once set up all is working as it should.

Feb 07, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Good experience from end to end. The Sales and Engineers went above and beyond to support implementation and set up.

Cons: Not quite as easy to set up as we'd like, but certainly well done once you get it going. The impressive platform, technology, and support services, alongside being Cloud-based and with an excellent roadmap for innovation. We would have no hesitation in recommending to other companies.

Overall: A great web filter. It keeps our network safe from threats. We get blocking done to anything that can cause damage or anything that may be inappropriate.

We have been using WebTitan for 4 years now, it works and the customer support is good

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It's easy to install and configure. Administering it is an easy task, as you can generate reports and make change very fast and easy. The customer support team responds very quickly to your service requests and is quite knowledgeable.

Cons: We had a physical problem with our server and we had to reinstall on a new machine. Backups from v4 were not compatible with v5 of the software, so we had to reconfigure the webtitan instace manually from scratch.

Overall: The product helped us filter out dangerous websites and keep our workstations virus free.

Very good software, as well as customer service

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Software is easy to use and pretty self exxplanatory, and should there be any Problems, the Support will asisst you. Would recommend

Capterra-loader

excellent

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: a system that works very nicely. very fast. easy to use.the company is scratching its needs.very nicely

Overall: work excellent

SpamTitan has cut-down on spam for me and many of my clients dramatically.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The interface is very clean and fast, though a bit outdated-looking. The spam digest reports look nice and contain enough info to be very useful.

Cons: The cost is very high. Setting up custom filters is difficult. There should be quicker and easier ways for end-users to block messages from senders that change part of their address every time. Multi-factor authentication would be a plus. Would be nice to configure spam digest timing individually for each domain and possibly multiple digests per day. The Outlook add-in is very user unfriendly to install and configure and there seems to be no notifications of updates.

Overall: I resell it to my clients

Liked it

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, good product overall. Prefer to use it in future too. Really like the interface. Well done.

Cons: The pricing should be a little low. That's my only catch. If the pricing can be better, it will be very good!

Outstanding

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very easy to use, and very easy to configure. the support offered by SpamTitan was sensational at all times, enabling me to roll out the filter in a timely manner, with zero effect on business. the value we have gotten has been amazing, and we have seen a roughly 90% drop in visible spam

Cons: The layout can be a bit hard to navigate for the first time, but once you know your way around, its a breeze

Did a great job for what it is

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software did the job it was designed to do and has made life easier to work with and the web protection better.

Cons: It was a bit cumbersome to set up and needed more time to evaluate all the features functions that it had.

Great sales experience, reasonable pricing, great technical support.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Keeps spam email load off of local server.
Great technical support.
Reasonable cost.
Excellent uptime.

Cons: Most features can be had with Microsoft 365 Email.
Occasional lag in mail delivery.
Needs more configuration capabilities to compete.

The software works as advertised. It's easy to configure, and requires very little maintenance.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: I like the simple and easy to use interface. It allows for the users to self regulate their spam emails. The option to get an additional email with the list of blocked emails is great.

Cons: My only complaint about the software is there is no ability to label an email as spam within outlook. This option would allow to reduce the spam email even further.

Brilliant bit of kit!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and how simple it is. Just a joy to use. I would 100% suggest this to other people to try out and hopfillly purchase.

WebTitan has been an excellent product for us.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: WebTitan is easily configured and tech support has been very responsive. Based on the cost to functionality, there is nothing close in the marketplace.

Cons: Could have a little more granular per user setup. Example a slight change to one policy based on a certain user.

Overall: Easily track where and when our people are going on the internet.

This is pretty good, and the cost is reasonable.

Feb 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It catches almost all spam and viruses, that is great. Once it is setup, the users don't have to do anything, it just works.

Cons: Some legitimate mail is caught that does not go into the quarantine and requires the spamtitan technicians to manually modify the configuration on their side, not in our control panel.

Appliance on site, we'll celebrate the 74.000.000 message processed in few days...

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Great GUI,
- a lot of features to earn time and reduce load on mail server,
- Excellent feedback from users,
- tons of spam removed without any action.
- reactive helpdesk
- Remote assistance if required (through tunnel SSH)

Cons: No cons about the software,
pricing could seems expensive, it's not if you check the dailly time you do not spend ...

Overall: A clean mailbox each morning, a dailly report with potential false positive, a lot of rules, a lot of settings to avoid spending hours sorting your mail...

Capterra-loader

We have been very satisfied customers for many years, we are still amazed how well it's performing.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, the capture rate, the amount of false hits. It's super low by the way. Maybe 1 in 2000. Customer support, Titan is super responsive.

Capterra-loader

Extremely good blocking of spam, a bit hard to use though.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very good blocking of spam messages.
Works with any e-mail server setup.
Provides extra layer of protection.

Cons: Difficult to use their web interface, as a lot of the parts don't make sense. No simple method to setup multiple users quickly and easily. But once setup, it's pretty much set it and forget it. Also, you lose 99% of control of incoming messages at your e-mail server. Which may or may not be a bad thing.

Great software for a reasonable price

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It works. Very stable. Very configurable in what we need it to do. Cost is extremely reasonable. User friendly.

Cons: Their doesn't seem to be a whole lot of updates or improvements since purchase. I would like them add new functionality and/or improve the usability/navigation.

Great filtering of spam... a little cumbersome to use though.

Feb 06, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: The catch rate is spectacular and seems to be getting better every day. We get very few false-positives, if any.

Cons: The user interface is very slow and not very user friendly or intuitive. The fact that we have to have two separate logins for incoming and outgoing services is also a little frustrating.

Overall: We have reduced our amount of incoming spam messages to almost zero.

Capterra-loader

Excellent product, excellente support!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a very robust system, which has many features that its competitors do not have. Its ease of administration makes it very friendly. We have it in our catalog of indispensable security tools.

Cons: Not facilitate the creation of personalized reports.
Not generation of performance alerts to the administrator.

Easy to use, works well!

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: WebTitan is fairly easy to setup. It is available as a cloud based solution or on prem. You can get as simple or as complicated with your filtering as you like, it will handle most situations with ease.

Cons: There are still some issues with mis-classified sites being blocked when they should not be. The web interface could be updated a bit and organized a little better.

Overall: WebTitan has provided us with a stable web filtering platform that has worked well for us for many years. We feel comfortable that it is blocking and restricting as we have configured it to do so.

We use this for one of our customer and they are satisfied with it

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: It's integration features i like the most. Filtering for the content is amazing. Cloud product is more easier to use

Cons: Reporting can be improved, we need customized reporting in company logos or maybe white label reporting

Overall: Content filtering and save the bandwidth

Good spam filtering software

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cost effective, very flexible spam filtering software that gave me the ability to assign different user groups and easily monitor malware/spam activity.

Cons: Interface is a little terse - have to drill down a bit too far IMHO in order to access trusted/blocked list

We had a positive experience in a pinch.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It was easy to set up. We had an issue where our onsite filter was not working properly. This took very little time to set up and we were back to filtering right away.

Cons: There were limitations at the time, which have been remedied since. Our main focus ended up being price and that's why we changed solutions.

Overall: We had a problem and TitanHQ helped us in a pinch. It was great and kept things working.

SpamTitan gives good visibility into emails coming in; support is fantastic.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like that the software is easy to manage and easy to view email that have come into our organization.

Cons: I believe too much spam is getting through. Support has been great in helping me with unique settings to help reduce spam, but I find that too much gets through.

Overall: Reduces the amount of spam getting in as well as makes spam management easy.

Easily to configure, easy to deploy and transparent to users!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease of use! The reporting is simple to use while providing you with all the info you need to see.

Cons: I wish it were a bit more customizable. It would be good to be able to white label it for our customers.

WTC software is fairly stable and solid, customer service is excellent, price is reasonable

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Relative ease of deployment and administration
Software works reliably
The company, customer service and development team has been good to work with
Licensing reasonably priced

Cons: Interface and feature set is rough around the edges
Reporting features are weaker than they could be

I needed to setup WebTitan in a pinch and it was quick and straight forward.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of setup was the most important thing. I was able to bring in the product, setup, and have running in a very short amount of time.

Overall: It is just an excellent interface and easy to use.

Overall its been good

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Its easy to use . Web filtering is easy to turn on and off. User imports are simple too. Customer support is been good.

Cons: The reporting part is not nearly as good as Websense product was. Its not even close. . Also we cannot filter individual users for more than 1 ip address to bypass the filtering which is a big pain point for us.

Overall: Filtering users from bad websites and ease of usage

Amazing Product

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use and design flow. Vary understandable product and most effective. Would recommend this to anyone.

Cons: Nothing Really. It is a complete package.
Support services can be a bit faster in their response but once communication is established problems get solved.

Very easy to setup. Catches a LOT of spam.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The amount of spam stopped. It can be configured to work on a SHARED IP hosting with cPanel. I would have to lookup the rule I created, but it helps stop spam emails that originate from the server itself.

Cons: It is not possible to Blacklist TLD's. I have used the local vmWare version, it has a lot more customization settings. That is both good and bad, in that anything you have to adjust takes time, but it gives you better control.

Overall: The benefits from this software are in the thousands. About 1000 less emails per day. We block about another 3000+ per day before they even make it to the site. However, we also see that SpamTitan is blocking about 2-3 viruses per week. No matter how much protection you have, it is not enough. Spam Titan helps us with protecting our site from Ransomware/Viruses, and in general waste of time going through all of the banking errors of the United Bank of Africa.

It has helped with my Internet usage, help to cache and control which websites are allowed.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Webfiltering and it works nicely with Linux. Web interface friendly and easy and friendly to use., nice reporting and real time activities.

Cons: It causes the application Linux operating system to freeze. I have to restart the OS but this happens on Vmware.

Overall: Webdownload management, quick proxy cache.

Not works as announced

Feb 06, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
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Pros: The top feature for us was the integration with Cisco ISR. It is really easy to switch on/off webtitan without affecting the user: Just an access list membership in wccp configuration does the trick.

Cons: Integration with AD does not work. Unless you push some agent to the client, the product does not consistently work, neither by static IP nor by any other means.

Overall: WCCP integration

Solid product that has the functionality we need to keep the bad stuff out.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The level of protection against the bad emails that are floating around. The software is easy to use and configure based on what our evolving needs are. Over the years of use, I'm happy we made the switch from the previous software to Spam Titan.

Cons: I found that the factory defaults were perhaps a little too restrictive to begin with, which resulted in some false positives. However, tweaking the threshold values was relatively easy in order to make the false positives disappear and get the emails we wanted to receive.

Overall: Easy to use, yet does a great job in stopping most of the bad stuff through.

We used it as our proxy server and it was helpful in looking at useless traffic.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fairly easy to use - the interface is ok and similar to SPAMTitan. We were very satisfied with SPAMTitan and so we also then went with WebTitan. Both products are still being employed today. Because of WebTitan we banned music streaming which was killing Internet bandwidth.

Cons: Not so much a complaint but observation: there has not been any update to the product in a long time. This may in fact be a good thing, but i wonder if also it might be a lack of commitment? The same is true for SPAMTitan.

Overall: A web proxy is a 'must have' piece of IT infrastructure today.

We are pleased...

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This product has drastically reduced our inbound Spam. I like that I can set thresholds so that the definitely junk items my users don't have to weed through to find the legitimate emails.

Cons: I wish there was a way to send spam reports multiple times a day, vs 1. There are a few mailboxes that we have for customer orders and such, that it would be better to have the summary report come more regularly.

Great product.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Software portal is great. It easy to search for spam and missing emails and my customers enjoy it also.

Cons: Sometime searching for the missing or quarantine email takes awhile to populate just one day of emails.

Overall: Spam Control

It simply keeps spam out

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to setup and use. Flat out stops spam 99% of the time. Rating of emails makes it easy to review and delete or release manually.

Cons: Interface is a bit dated but it does the job. Other than that I frankly like the simplicity and ease of use more than what a utility looks like.

It just works. It has dramatically reduced the spam going to Outlook.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Set it and forget it. I have never had to tweak the software. Plenty of great help setting up the software.

Cons: We have never had an email blocked that should have come through, nor have we received any emails that should have been flagged as spam.

Overall: Easy to use and it works!