--- title: "SOFTWater Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SOFTWater Software - reviews, pricing plans, popular comparisons to other Utility Management Systems products and more." source_url: "https://www.capterra.com/p/17163/SOFTWater/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # SOFTWater Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SOFTWater ## What is SOFTWater? SOFTWater, our utility billing software, has been a leader in the utility billing field since 1986. It is the foundation of our SOFTSuite Total Solution of products that integrate seamlessly to make a flexible and user-friendly software package. With SOFTWater, you'll have the power to bill water, sewer, sanitation, gas and/or electric. Easily manage one utility service or many, metered or unmetered. Plus, SOFTWater has many unique capabilities you probably never knew you wanted. Couple this with our unique SOFTtelPay payment service and it is a total package. ## What is SOFTWater used for? [Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 86% Neutral 10% Negative 3% Starting price $995 One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SOFTWater?[Manage this product listing](https://www.g2.com/products/softwater/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SOFTWater 4.4 (29) VS. [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting Price $995 One Time Starting Price $100 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (29) Ease Of Use 4.6 (54) Value For Money 4.3 (15) Value For Money 4.5 (45) Customer Service 4.8 (28) Customer Service 4.8 (51) ## SOFTWater alternatives [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (8)](https://www.capterra.com/p/20920/UtilityTrakR/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/17163/SOFTWater/alternatives/) ## FAQs about SOFTWater Overview ### Which roles and teams benefit most from SOFTWater? SOFTWater is most used by office managers, municipal clerks, and water billing staff who manage customer accounts, payments, service requests, and utility records. Water operators and operations leaders track operational information and coordinate service activities, while treasurers, finance teams, and utility executives use billing and account data to support financial oversight and administration. Answer based on 29 reviews Overview ### What company size and specific industries is SOFTWater built for? SOFTWater is designed for utility companies of all sizes, especially organizations in water, gas, electric, sewer, and sanitation services. It fits businesses that manage essential public utilities and need software built for operational needs in these sectors. Features and Usability ### What are the key features of SOFTWater? SOFTWater offers billing and invoicing, payment collection, ACH payment processing, and electronic payments for utilities. Core utility functions include metered and non-metered billing, meter data management, rate management, and penalty/cut-off processing. It also includes customer management, work order management, reporting and statistics, customizable templates, and user management. Getting Started and Support ### What training and onboarding options does SOFTWater offer? SOFTWater provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online formats support guided instruction, webinars offer group learning, and documentation gives written reference material for self-paced review and setup support. Answer based on 1 reviews Getting Started and Support ### What customer support options does SOFTWater offer? SOFTWater provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Users describe the support team as prompt, friendly, and knowledgeable, with quick answers and patient guidance for beginners. Some say staff respond fast when issues arise and are willing to walk users through problems or remote assistance. Answer based on 8 reviews ## Features AI summary Based on 182 Utility Management Systems reviews Not all utility billing software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) SOFTWater includes **Billing & Invoicing** and **Metered Billing**, giving utility providers the tools to generate accurate charges and bill customers based on measured consumption. While the system lacks **Usage Tracking/Analytics**, it does provide other important capabilities, including **Reporting & Statistics** (**55%**) and **Meter Data Management** (**50%**). These features help businesses review billing activity, manage meter information more effectively, and make informed operational decisions, allowing teams to maintain billing accuracy and improve oversight. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Billing & Invoicing Create, manage, and send invoices or bills to customers Customer Management Store and organize information about customers and previous interactions Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Electronic Payments Electronically collect payments for goods or services For Electricity Utility billing for electricity SOFTWater 19 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Management: Store and organize information about customers and previous interactions - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Electronic Payments: Electronically collect payments for goods or services - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.1 (17) 4.1 Based on 17 reviews ## Pricing Value for money 4.3 (15) Free Trial Basic $995.00 One Time Value for money 4.3 (15) 4.3 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (28) 4.8 Based on 28 reviews ## User reviews Overall rating 4.4 Based on 29 reviews Filter by rating Counts reflect reviews available in this feed. 5(18) 4(7) 3(3) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful OD Operations Director Operations Director Used the software for: 3-5 years ### "Great billing software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2018 Our department has been using SOFTWater since 2004. We have had minimal issues from the start. Pros Great tech support when call with questions Cons The con that we have is that only certain printers can be used to print bills. RC Recorder/Treasurer/Water Clerk Recorder/Treasurer/Water Clerk Used the software for: 3-5 years ### "Intedata Softwater Revies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2018 Softwater does the job and works great for our small water office. I know that there are features that I am sure I don't utilize to the fullest. Overall we have had great success with the program. Pros Ease of use of the program. Comfort in using the program. Help Support button in program can answer most every question. Staff support is very useful if you don't find the answer with the help button. Cons Deposit refund and adjustments. Sometimes when closing out an account if you don't get it before closing of billing in a particular month it bills the next month. I have to watch and adjust off. VP Vice President Vice President Used the software for: 3-5 years ### "Great Customer Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 19, 2018 Overall, I am very happy with Softwater. Pros I am very happy with the customer support on Softwater. Sometimes, I wish a technician could answer my questions right when I call in, but I understand there are only a few technicians available. Any time I have had an issue, the technician offers to dial in to my site and fix the issue or show me how to fix the issue. Cons I wish the software would allow me to re-email invoices to my customers. Also, wish there were an easier layout of the customers account showing each monthly billing and their payment applied against it, like Quickbooks does. it would really help when you are trying to explain to the customer if they missed a payment why their balance is what it is. They seem to get lost in understanding the receipt of their payment applied against their account. TS Town Secretary Town Secretary Used the software for: 3-5 years ### "Small system user" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2018 Tech support is always ready to help and friendly. Our system serves around 150 customers and we are very satisfied with the software. Pros Keeps track of meter readings and in case of operator or mechanical error it gives you the flexibility to manually enter or change a reading. Cons Cannot print out previous statements and can only print the current month. After receiving a payment a statement cannot be printed with new balance. Must wait for month to close. DC Deputy Clerk Deputy Clerk Used the software for: Less than 1 year ### "Good Software... EXCELLENT Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 3, 2018 Overall, I find the Customer Service reps excellent they always have an answer or find one for us and never get frustrated by my beginner questions even when i have to ask 2 - 3 times. I'm sure there are ways to make the system more efficient and integrate easier with other office software. Pros The windows are easy to navigate through with easy to follow instructions available in the Help Function. Tracking current usage and bills is easy to do. We are a small company and I'm sure there are features we are not able or are impractical for us to use. I'm very new to the position and to SoftWater so I particularly appreciate the help of the customer service staff. They are always available to help guide or even access remotely and show me how to accomplish what I need to do. Cons I really don't like that you have to close out of any window you are currently in to access another. It makes for frustrating and extra steps that could easily be avoided. The Biggest help for us would be integration with Quick-books. At present all information entered into our Softwater Program must be reentered into Quick-books not only taking extra time but allowing the possibility of errors in data entry. CC City Clerk City Clerk Used the software for: 3-5 years ### "Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 18, 2018 The customer service and technical support is better than any other software company I have ever worked with. They are always friendly and prompt. If they can not answer a question they get back with us very quickly with answers. I will truly miss them when we change to the new software... Pros This software is very easy to navigate but does not offer all the functions that we need. We are currently looking for a new software... Cons The SoftLedger is a horrible software. As a matter of fact, we asked for a refund after using the product because it could not provide the simple accounting functions that QuickBooks can provide. The time it takes to do double entry into SoftWater & QuickBooks is time consuming but it works much better that the SoftLedger software. OM Office Manager Office Manager Used the software for: 3-5 years ### "softwater review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 20, 2018 I am fairly new and I am quite pleased with the softwater system. I am most impressed with the staff support, exceptional. Quick returned phone calls, problem solving and very helpful and nice. Pros All the various functions of the software, the history of customers, refunds, etc. Cons When paying on-line the software will take off any water owed first then penalties, customers think they still owe the disconnect fee when receiving their next bill. WC Water Clerk Water Clerk Used the software for: 3-5 years ### "softwater is an excellent program" 5.0 September 14, 2018 My overall experience with SOFT water is 100%. In my 35 + years of working for Federal, State, County, and Local government agencies. This is the best one I've dealt with. Pros This software is easy to understand. It's easy to move around each and every area needed. The Support group is an amazing bunch of people that are easy to talk to. Easy to understand when they are guiding me through any issue that I may have come up. Cons I have no problems with this program or it's support staff. OM Office Manager Office Manager Used the software for: 3-5 years ### "Exceeds expectations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2018 The customer service is outstanding. Without such knowledgeable and professional people there are days that I would not have a good day without all my special people at Intedata. They are great people and they are like family. Blessed to have such a great team to work with. Pros The software is very user friendly. Even if you have a question, you can always use the help and it will step you right through what you need help with. Cons Wish we could put Red writing on bills and red flag more things as in remarks SE SECRETARY SECRETARY Used the software for: 3-5 years ### "NPWA" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 24, 2018 Pros EASE OF NAVIGATING THE SOFTWARE, THE CALL BLAST FEATURES Cons THAT THE METER # & READING FIELDS CAN'T BOTH HOLD 8 DIGITS, THAT WHEN CHANGING AN ACCT TO A METER MULTIPLIER IT DID NOT ADD IT ON METER READING. HAVE TO ENTER IT IN BY HAND EACH MONTH [View all Reviews](https://www.capterra.com/p/17163/SOFTWater/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Submeter Billing vs SOFTWater](https://www.capterra.com/compare/17163-198687/SOFTWater-vs-Submeter-Billing)