# SOFTWater Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SOFTWater Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/17163/SOFTWater --- # SOFTWater Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SOFTWater ## What is SOFTWater? SOFTWater, our utility billing software, has been a leader in the utility billing field since 1986. It is the foundation of our SOFTSuite Total Solution of products that integrate seamlessly to make a flexible and user-friendly software package. With SOFTWater, you'll have the power to bill water, sewer, sanitation, gas and/or electric. Easily manage one utility service or many, metered or unmetered. Plus, SOFTWater has many unique capabilities you probably never knew you wanted. Couple this with our unique SOFTtelPay payment service and it is a total package. ## What is SOFTWater used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 86% Neutral 10% Negative 3% Starting price $995 One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SOFTWater?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.intedata.com&name=SOFTWater) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SOFTWater 4.4 (29) VS. [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting Price $995 One Time Starting Price $100 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (29) Ease Of Use 4.6 (54) Value For Money 4.3 (15) Value For Money 4.5 (45) Customer Service 4.8 (28) Customer Service 4.8 (51) ## SOFTWater alternatives Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/10029240/RealPage-Utility-Management/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [4.3 (132)](https://www.capterra.com/p/119791/Heartland-Payment-Processing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [View all alternatives](https://www.capterra.com/p/17163/SOFTWater/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Billing & Invoicing Create, manage, and send invoices or bills to customers Customer Management Store and organize information about customers and previous interactions Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Electronic Payments Electronically collect payments for goods or services For Electricity Utility billing for electricity SOFTWater 19 features Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Create, manage, and send invoices or bills to customers Store and organize information about customers and previous interactions Pre-designed layouts that can be customized to match preferences and requirements Electronically collect payments for goods or services Utility billing for electricity Utility billing for natural gas Utility billing for trash/garbage Utility billing for water Store, clean, and/or analyze customer usage data collected by metering systems Integrated or built-in billing calculated by customer usage levels of a product/service Process billing for a product/service with a fixed monthly charge Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Charge fees or cut off service due to late/missing customer payments Track/optimize rates in relation to usage Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.1 (17) 4.1 Based on 17 reviews ## Pricing Value for money 4.3 (15) Free Trial Basic $995.00 One Time Value for money 4.3 (15) 4.3 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (28) 4.8 Based on 28 reviews ## User reviews Overall rating 4.4 Based on 29 reviews Filter by rating 5(18) 4(7) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent JG Jesse G. Water operator Utilities ### "Not the best" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 December 19, 2018 Pros It seems to be a very user friendly program. Cons It's has too glitches and it can't take a long time to get customer on the phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 2, 2019 Thank you for your input. These issues were resolved with a recent update. As always, please feel free to contact us with questions by phone or email. Thanks. JW JACQUELINE W. admin asst Government Administration ### "GOOD SOFTWARE" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 22, 2018 GREAT Pros THE STAFF IS VERY HELPFUL AND KNOW THIER STUFF Cons COMPARED TO ALOT OF NEWER SOFTWARE, THE PRINTED BILLS SHOULD BE MORE INFORMATIVE Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Heather M. Deputy Clerk Government Administration ### "Good Software... EXCELLENT Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 28, 2018 Overall, I find the Customer Service reps excellent they always have an answer or find one for us and never get frustrated by my beginner questions even when i have to ask 2 - 3 times. I'm sure there are ways to make the system more efficient and integrate easier with other office software. Pros The windows are easy to navigate through with easy to follow instructions available in the Help Function. Tracking current usage and bills is easy to do. We are a small company and I'm sure there are features we are not able or are impractical for us to use. I'm very new to the position and to SoftWater so I particularly appreciate the help of the customer service staff. They are always available to help guide or even access remotely and show me how to accomplish what I need to do. Cons I really don't like that you have to close out of any window you are currently in to access another. It makes for frustrating and extra steps that could easily be avoided. The Biggest help for us would be integration with Quick-books. At present all information entered into our Softwater Program must be reentered into Quick-books not only taking extra time but allowing the possibility of errors in data entry. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 Thank you for the review. We appreciate the feedback as we are always looking for ways to improve! We are currently working on both of these issues as we are in the process of rewriting SOFTWater. In fact, we plan on giving options for interfacing with several different accounting programs, not just QuickBooks. As always, please feel free to contact us with questions and concerns. Thanks! JP JAMIE P. SECRETARY Utilities ### "NPWA" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 21, 2018 Pros EASE OF NAVIGATING THE SOFTWARE, THE CALL BLAST FEATURES Cons THAT THE METER # & READING FIELDS CAN'T BOTH HOLD 8 DIGITS, THAT WHEN CHANGING AN ACCT TO A METER MULTIPLIER IT DID NOT ADD IT ON METER READING. HAVE TO ENTER IT IN BY HAND EACH MONTH Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 Thank you for your review. We appreciate the feedback as we are always looking for ways to improve! We currently are working on a software revision that will include expanding the reading fields. Also, in SOFTWater, the meter multiplier adds the extra zero to the calculated usage, not to the readings themselves. As always, please feel free to contact us with questions and concerns. Thanks! RM Reyna M. Town Secretary Government Administration ### "Small system user" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2018 Tech support is always ready to help and friendly. Our system serves around 150 customers and we are very satisfied with the software. Pros Keeps track of meter readings and in case of operator or mechanical error it gives you the flexibility to manually enter or change a reading. Cons Cannot print out previous statements and can only print the current month. After receiving a payment a statement cannot be printed with new balance. Must wait for month to close. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 We appreciate your taking the time to review SOFTWater. At each billing, you can save your bills as a .pdf file and then easily print bills from any previous billing. Also, if you have not saved to .pdf, you can always use our Temp folder to reprint bills and reports for any previous cycle. If you need to print an account statement that includes new balance adjustments, you can print the billing detail and/or balance detail for your customers. As always, please feel free to contact us with questions and concerns. Thanks! WW Wendy W. Administrative Technician Utilities ### "13 Year User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2018 Pros Immediately Available Phone Support - Ease of Use - Updates that include Customer Recommendations!!! Five Stars in Overall Performance! Excellent Value! (This office bills for two companies; SoftWater is one of the programs - wish the other billing was on the same platform!) Cons Thought about this question for ten minutes; coming up "blank". Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 Thank you so much for the kind review. We appreciate it! VC Valorie C. Finance/HR Government Administration ### "It works." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 September 20, 2018 SoftWater does what we need it to do, but does have regular glitches that require a call in to have fixed. The staff IS, however, very good about getting right to our request and getting it resolved in a timely manner. Pros Able to do what is needed. The support staff is readily available and quick to respond to issues. Cons Need regular support. Regularly have issues with glitches. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 We appreciate your feedback and hope that with our upcoming software revision, the new database platform will prevent these issues in the future. As always, please feel free to contact us with questions and concerns. Thanks! AU Anonymous User Operations Director Government Administration ### "Great billing software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2018 Our department has been using SOFTWater since 2004. We have had minimal issues from the start. Pros Great tech support when call with questions Cons The con that we have is that only certain printers can be used to print bills. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 Thank you for your feedback. We do have customers using many different brands of printers. You just have to make sure the printer can handle legal-sized, card stock paper. As always, please feel free to contact us with questions and concerns. Thanks! KL Kathie L. Office Manager Utilities ### "softwater review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2018 I am fairly new and I am quite pleased with the softwater system. I am most impressed with the staff support, exceptional. Quick returned phone calls, problem solving and very helpful and nice. Pros All the various functions of the software, the history of customers, refunds, etc. Cons When paying on-line the software will take off any water owed first then penalties, customers think they still owe the disconnect fee when receiving their next bill. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 Thanks so much for your input! By default, SOFTWater does pay off the oldest charges first, and then in charge code order. If you need to rearrange the code order, we can help you with that. Also, each billing, the bills must show all adjustments and late penalties added during the billing cycle. But, if they have been paid, it will show the credits also. As always, please feel free to contact us with questions and concerns. Thanks! BB Barbie B. Vice President Utilities ### "Great Customer Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 17, 2018 Overall, I am very happy with Softwater. Pros I am very happy with the customer support on Softwater. Sometimes, I wish a technician could answer my questions right when I call in, but I understand there are only a few technicians available. Any time I have had an issue, the technician offers to dial in to my site and fix the issue or show me how to fix the issue. Cons I wish the software would allow me to re-email invoices to my customers. Also, wish there were an easier layout of the customers account showing each monthly billing and their payment applied against it, like Quickbooks does. it would really help when you are trying to explain to the customer if they missed a payment why their balance is what it is. They seem to get lost in understanding the receipt of their payment applied against their account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 We appreciate your taking the time to submit a review and for making these suggestions. Another option for the customer¿s balance and payment history is to use our option for exporting the history to Excel. That way, you can rearrange the data however you wish. As always, please feel free to contact us with questions and concerns. Thanks! [View all Reviews](https://www.capterra.com/p/17163/SOFTWater/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)