Intedata Systems

SOFTWater

4.5 / 5 18 reviews

Who Uses This Software?

Our main focus is on Utility Companies: including but not limited to Water, Gas, Electric, Sewer and Sanitation.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Intedata Systems
  • www.intedata.com
  • Founded 1986
  • United States

About SOFTWater

SOFTWater, our utility billing software, has been a leader in the utility billing field since 1986. It is the foundation of our SOFTSuite Total Solution of products that integrate seamlessly to make a flexible and user-friendly software package. With SOFTWater, you'll have the power to bill water, sewer, sanitation, gas and/or electric. Easily manage one utility service or many, metered or unmetered. Plus, SOFTWater has many unique capabilities you probably never knew you wanted.


SOFTWater Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

SOFTWater Reviews Recently Reviewed!


Review

Sep 13, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This software is very easy to navigate but does not offer all the functions that we need. We are currently looking for a new software...

Cons: The SoftLedger is a horrible software. As a matter of fact, we asked for a refund after using the product because it could not provide the simple accounting functions that QuickBooks can provide. The time it takes to do double entry into SoftWater & QuickBooks is time consuming but it works much better that the SoftLedger software.

Overall: The customer service and technical support is better than any other software company I have ever worked with. They are always friendly and prompt. If they can not answer a question they get back with us very quickly with answers. I will truly miss them when we change to the new software...

softwater is an excellent program

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to understand. It's easy to move around each and every area needed. The Support group is an amazing bunch of people that are easy to talk to. Easy to understand when they are guiding me through any issue that I may have come up.

Cons: I have no problems with this program or it's support staff.

Overall: My overall experience with SOFT water is 100%. In my 35 + years of working for Federal, State, County, and Local government agencies. This is the best one I've dealt with.

Exceeds expectations

Sep 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. Even if you have a question, you can always use the help and it will step you right through what you need help with.

Cons: Wish we could put Red writing on bills and red flag more things as in remarks

Overall: The customer service is outstanding. Without such knowledgeable and professional people there are days that I would not have a good day without all my special people at Intedata. They are great people and they are like family. Blessed to have such a great team to work with.

Softwater is the utility software that changes with the needs of its customers.

Mar 18, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: I have worked with this program for almost three years and in that time Intedata has taken the initiative to change aspects of the program as needed and as we have suggested. The customer service is prompt and they do truely care and help with what ever, no matter how trivial or extreme our needs are. The program allows for each customer per meter to have an account that includes everything from customer information to billing, meter info, owner info, notes, references, etc. that make it easy to locate and find histories in usage, charges, previous tenants or owners. With the website and soft Epay we have expanded our customers options tremendously and increased our customer service. Also, the program has features which allow for us to have multiple companies within the same software, and if you run more than one water system this is a huge bonus.

Cons: There is always room for improvement as our technoligical needs change and Softwater is working towards that with enhancements and ease of use. My biggest worry is loss of data, which can always happen when installing new customers or updates, or swapping meters. Loss has occured in the past and data had to be re-entered; however, with the backups, whether on our hard drive or remotely to intedata, the loss is very minimal and only occurred once.

Overall: The overall benefits of this program would be an assett to any utility.

SOFTWater Customer Service is second to none!

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly. Easy to learn and has some great features.

Cons: Not so easy to go back and correct a mistake.

Overall: Love SoftTelPay - that feature has made my life so much easier and has saved us a ton of money. The customer service and support is outstanding!

billing system

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use, and having the monthly support is very useful.

Cons: It looks a but "old", but nothing major.

Overall: We have been using this softwater system for years and it's all we will ever use.

Administrative Assistant

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple to use and the epay option is a plus for our customers

Cons: some of the finance directors do not like the reports

Overall: I love it

Intedata Systems - The best all around system and customer service

Jul 01, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This program is so easy to use and correct mistakes. When I started with this program I had very little training as the lady before me had left. But, I found the system easy to work with and what I did not know the support team was alway there with the help I needed. Support is great, they all know how to fix anything I did wrong and keep me running. We couldn't ask for any nicer treatment. When I call they are always friendly and have time for my questions. I just can not say enough about the support team. I would highly recomend it to anyone that is looking for a good system.

Cons: They only I wish sometimes is to be able to look up a person by soc sec #. When another Department calls looking for someone and if they use that number. But, that is not very often.

Overall: If you are looking for a really great company with a great product, and really great personel, I recomend Intedata.

Sometimes Change is Good!

Jul 29, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: At first I was a little leary because I don't like change, but once it was installed and they showed me how it worked and after I got into the program myself, I'm glad I went ahead and got the new program. I love it! The support from the team is awesome!

Cons: Some things are different, but once I call and they tell me what I needed to know or find, its okay.

Overall: I would recommend the program and the company the City purchased it from, the support team are very knowledgeable and helpful, no matter how many times you call them!

Softwater is the best utility billing software I have used!

Jul 30, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Softwater is one of the most user friendly programs I have ever used. I was able to install and set this up myself, and any problems I ran into were courteously and professionaly handled by their tech support very quickly. We have now started accepting credit cards and this program makes it so easy.

Cons: Other than a few bugs that we have received updates for, no major cons.

Overall: Five stars!

a satisfied customer

Jul 01, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Gassville Water Department has been using Intedata since it was DOS. We are very pleased with the system and plan to begin using track a debt. Intedata gives us everything we need and our CPA has no trouble following it. The tech support is awesome. Whenever we have needed them, they're always there to help. Thanks INTEDATA

Cons: no cons as of now

Overall: 100 percent

BEST UTILITY SOFTWARE/BEST CUSTOMER SERVICE

Jul 29, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This is such a wonderful product. Let me say the customer service i second to none. If we have a problem they are a phone call away and able to get the problem solved that day. we have a wonderful working relationship with them. THANK YOU FOR BEING SO GOOD AT WHAT YOU DO!

Cons: I have yet to find anything negative.

Overall: I would highly recommend this software to any one looking.

Customer Service Supervisor

Jul 01, 2010
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Softwater and Softread are very good programs that I've work with and the support are fantastic and very friendly.

Cons: Support is limited due to the time difference between Hawaii and Arkansas.

Overall: I would recommend the software because it serves its purpose of billing and a wide range of reports that you can produce and great features in record keeping of customer history

INTEDATA SYSTEMS REVIEW

Jul 02, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: INTEDATA SYSTEMS HAS PROVIDED THE AUTHORITY WITH A QUALITY PRODUCT FOR ITS UTILITY BILLING FOR ALMOST 20 YEARS. SUPPORT IS OUTSTANDING AND ANY RECOMMENDATIONS FOR UPDATES HAVE ALWAYS BEEN TAKEN INTO CONSIDERATION. GREAT COMPANY AND EMPLOYEES!

Cons: CAN'T THINK OF ANY AT THE PRESENT TIME.

Overall: EASY TO USE AND AFFORDABLE.

Best software I've used!

Jan 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a great company to work with. The rep I work with has gone above and beyond to help me, even on personal time when I had an emergency.

The software is user friendly and very thorough. There are some features such as credit card processing that we are not using so I can't speak on that but over all I have no complaints.

Excellent

Jul 28, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Love this Software for all my billing needs. Have recommended Sofwater to neighboring utilities and both water companies are now using Softwater.

Cons: There are no Cons.

Overall: Excellent, would recommend to anyone.

water clerk

Jul 29, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: easy to use

Cons: sometimes i have a hard time understanding the history for each customer

Overall: this is a great product with great tech support would recommend to any bussiness

a keeper

Jul 07, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Customer support is GREAT

Cons: Updates sometimes cause problems

Overall: I do not have the skills to create a great written review. Call me and I'll answer any questions. 304-636-8834