Who Uses This Software?

The solutions is for large medium and small-sized companies of all industries.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • OMQ
  • www.omq.de/en
  • Founded 2009
  • Germany

About OMQ plug-in

Halve the service effort with AI. Faster service employees. Not every question can or has to be directly answered on the website. With OMQ plug-in your service employees receive a tool, which helps them to answer requests faster. Simply select the request of your customer, click on the suitable answer and send.

OMQ plug-in Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

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