--- title: "Picktime Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Picktime the right Appointment Scheduling solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/171707/Picktime/reviews/" page_type: "reviews" language: "en" --- Picktime 4.8 (59) [View alternatives](https://www.capterra.com/p/171707/Picktime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Picktime Ease of use 4.8 Customer Service 4.6 ## Pros and Cons in Reviews MV Matt V TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “My new provider lets me duplicate and edit services in seconds.“ July 15, 2026 MV Matt V TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Broken Navigation Links: When sharing a link to a specific service on Picktime, the "Home" icon redirected right back to that same service instead of the main menu—giving clients the false impression I only offered one service.“ July 15, 2026 MV Matt V TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “My new system offers total payment flexibility per service.“ July 15, 2026 MV Matt V TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Their poor responsiveness is likely caused by lack of skill/technical knowledge rather than not wanting to help.“ July 15, 2026 MV Matt V TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Good intentions: The support staff mean well and seem to genuinely try to attempt corrections when you finally reach them.“ July 15, 2026 MV Matt V TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Making the switch only confirmed just how outdated and restrictive Picktime’s system actually is.“ July 15, 2026 ES Ed S Courier Transport CoordinatorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “It provides good notifications to clients and support staff and we depend on it regulary for our appoint scheduling of our lab samples pickups“ September 8, 2022 Gina K Marketing ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “It's very basic and doesn't feel very modern.“ September 24, 2023 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aemad A. CEO; Director of Pharmacy Retail Used the software for: 6-12 months ### "Fantastic! Enabled all of our pharmacies to schedule and execute Covid Vaccinations" July 18, 2021 5.0 First and foremost, I am thankful to Picktime as we were one of the first pharmacies in Texas, US to receive Covid Vaccines. We worked with Picktime and designed a platform where we were able to schedule Covid vaccinations since December 2020. We use Picktime daily now. . Pros \- Ease of setup - Simple interface for people using the web Cons \- Lack of reminders apart from the initial reminder email. Would love to be able to integrate it with a texting SMS platform (I would pay for that feature). - Sometimes if too many people are logging in at the same time to make an online booking, then simultaneous bookings give an error to the second person booking the same time slot and not indicate that it was full. Review Source Response from Picktime April 14, 2022 Hello Aemad, We are glad that you are happy with Picktime. We have launched SMS notifications and SMS reminders. AD Alyssa D. Therapist Mental Health Care Used the software for: 6-12 months ### "Simple and efficient" July 1, 2025 5.0 It was a generally positive experience, and I would consider switching back to the platform in the future. Pros The platform was a simple and efficient way to facilitate appointment scheduling and client reminders for my practice. Cons At the time, there were not enough features for me to integrate all client management through the platform: forms, notes, etc. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) I needed a platform with easier deployment to facilitate scheduling. Review Source MV Matt V. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Switched providers after Picktime ignored months of feedback—best decision ever" July 15, 2026 2.0 I used to manage two separate business accounts under Picktime's Pro plan. While I wanted to love the platform, the daily administrative workarounds became unbearable. Before making the decision to leave, I emailed Picktime support three separate times over several months, giving them ample opportunity to address my concerns or share their roadmap. I received zero meaningful solutions, confirming a disappointing lack of customer care. I have since migrated to a new booking provider, and the experience has been night and day. My new provider is incredibly customer-focused and proves to be the perfect fit for both sole traders and growing businesses. Making the switch only confirmed just how outdated and restrictive Picktime’s system actually is. For context, here are the exact issues (around 70% of the issues I was facing with them) Picktime failed to address, all of which my new provider handles effortlessly: No or limited or unclear Admin Overrides: With Picktime, booking a client on a "day off" required me to manually change my global working hours, book the client, and change them back. My new provider allows seamless admin overrides. Rigid "All-or-Nothing" Payments: Picktime wouldn't let me require upfront payment for some services while allowing post-payment for others. My new system offers total payment flexibility per service. Paywalled Basic Features: Despite paying for two Pro accounts, Picktime tried to force me to upgrade again just to use basic discount codes. Broken Navigation Links: When sharing a link to a specific service on Picktime, the "Home" icon redirected right back to that same service instead of the main menu—giving clients the false impression I only offered one service. No Service Duplication: Picktime forces you to manually recreate similar services from scratch. My new provider lets me duplicate and edit services in seconds. Forced Branding on Paid Tiers: Despite being a paying Pro subscriber, Picktime refused to let me remove their logo. Outdated File Restrictions: Picktime bizarrely only accepts JPEG files, making modern, high-quality branding a headache. Confusing Calendar Invites: Picktime's Google Meet integration sent my internal "padding/buffer" time to the client's calendar, causing constant confusion about appointment lengths. The Verdict: If you are a sole trader or a business looking for a platform that actually values your time and client experience, look elsewhere. Picktime’s lack of basic features and refusal to listen to paying customers forced me to leave—and seeing how effortlessly a truly customer-focused provider handles these exact needs, I only wish I had made the switch sooner. They get 2 rather than 1 star because I think they genuinely want to help - but simply can't due to lack of knowledge or technical ability. I suspect it might be a small time operation branded to look bigger than it is. Pros Good intentions: The support staff mean well and seem to genuinely try to attempt corrections when you finally reach them. Decent foundation: The core software has a clean interface and good potential if they would simply listen to user feedback. Cons Severe feature limitations: Lacks basic, industry-standard features like admin calendar overrides, service duplication, and flexible payment options. Poor responsiveness: I had to email them three times over several months with zero meaningful resolution, forcing me to switch to a competitor. Their poor responsiveness is likely caused by lack of skill/technical knowledge rather than not wanting to help. Review Source LC LNai C. LMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for small businesses!" August 9, 2023 5.0 Overall, I really enjoy using Picktime and, though not perfect, I'll stick with it. It's affordable and has what I need for proper price. Pros I changed to Picktime when my old booking software couldn't offer me a service feature where two locations are available. I wanted something easy to use for my clients and allowed me to add in the features required to steer my clients in the correct direction best for them. My client's say it works great and makes it easy for them to find my available bookings. Cons It can be a little confusing when getting started. They also don't offer custom text confirmation/reminders, which would help a lot for people who fail to read their e-mail initial e-mail. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) Setmore couldn't offer me duel location scheduling. Review Source Response from Picktime August 10, 2023 Hell LNai, We appreciate your insightful review of Picktime and are thrilled that our software has helped streamline your booking process while providing the flexibility you needed for multiple locations. It's rewarding to hear that your clients are benefiting from the ease of use and finding it simple to access your available bookings. Your suggestion regarding custom text confirmation and reminders is valuable to us. While this feature isn't currently available, we are actively working on enhancing our offerings based on user feedback. Your input will certainly be taken into consideration as we continue to improve our software. Thank you for making Picktime your choice for booking solutions. We're committed to refining our platform to better serve you and your clients. If you have more insights to share or further inquiries, feel free to contact us. Your satisfaction is our priority. James W. IT Manager Veterinary Used the software for: 1-2 years ### "The pop-up ads make this product confusing to our clients." July 12, 2023 4.0 Would be great, except for the major cons mentioned above. The popup ads give a very unprofessional appearance to the product. Pros Free. Performed necessary function. Easy to integrate with Paypal. Liked the Time Blocker feature. Cons The pop-up adds on the booking window were confusing our clients. Had to email our clients not to click on the START button on the Ad and instead click on the "Book Appointment" button. This forced us to switch to Simplybook.me. Also, clients had to know which days appointment were available to click on the correct day in order to book an appointment. Would be much better if it came up with the first day an appointment is available. Reason for choosing Picktime Free. Switched from [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Picktime was free. Had to switch back due to popup ads on Picktime. Review Source KI Katie I. CEO Events Services Used the software for: Less than 6 months ### "Party For Our Planet" April 5, 2023 4.0 AMAZING! THANK YOU SO MUCH!!! will always recommend picktime! Pros free & easy to use, great for start ups! GREATLY appreciate the communication & customer service care Cons somewhat confusing and limited display/functionalities Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Picktime better for getting started, good compatibility & has everything we need Review Source Response from Picktime April 10, 2023 Hello Katie, We are glad that you are happy with Picktime. CY Chris Y. Developer Online Media Used the software for: Less than 6 months ### "Great product and support is excellent" October 30, 2021 5.0 The software is easy to setup and is ideal for both novice users and web developers alike. The support is amazing and \[SENSITIVE CONTENT\] was brilliant in helping me customise the product for our specific requirements, so many thanks again \[SENSITIVE CONTENT\]. Pros Extremely easy to setup, customise and integrate with various services Cons Haven't found anything negative as of yet Reason for choosing Picktime Wide range of features, tons of integration options, easy to customise, nice simple layout and the support before signup and also after started using has been incredible. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) While Calendly is a great product, the pricing and the lack of ability to truly customise the product for custom integrations ( not products like mailchimp etc ) was an issue for me Review Source HO Haydie O. Director/manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Loving Picktime!" August 14, 2020 5.0 Support very helpful, loved customising my business look, a little tricky for me to get the hang of where and how to do it but multiple uses and familiarising myself means I’m pretty proficient. My products and services look the best on Picktime. I used Calendly and Acuity free trial and found them very bland in comparison, may have been free trial. Pros How good i can get my business looking on a booking platform! Cons The things I want are close to being launched ie multiple pack classes, payment system and custom notifications and alerts. I’m excited to complete my booking system when they arrive. I was a bit slow to work out how to use it but could be user error. I had to navigate a lot to get familiar with the system, with the online support I’ve got the hang of it. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Picktime Firstly because it was free and it offered something that were lacking in some of the large paid appointment bookers. I looked closely at what I needed for my health and wellness business, different to corporate. However I discovered it’s very attractive and athletic compared to other brands. It look good and can be custom put together. It’s a great flow on if business aesthetics matter to your business! Review Source JW Jessica W. Photographer Photography Used the software for: Less than 6 months ### "Photographer" September 19, 2019 5.0 I am saving time because the system they have created is easy to use and smart. Pros It is easy to use and if you have any problems it is very easy to email someone and they will help you. They responded within minutes and what I love the most is that they are able to fix any mess ups I have done from their end.... that is key for a person who is not computer savvy;) Cons I would like it if they had a system for my customers to pay....they said they were working on that. Switched from [SignUpGenius](https://www.capterra.com/p/135392/SignUpGenius/) I did not find the program user friendly. I need a program that moves smoothly and helps me along. I need it to be smart to help me save time since I am not the greatest at computers. Review Source Luca C. CEO Computer Software Used the software for: 6-12 months ### "The perfect tool to book appointments in organizations " February 22, 2020 5.0 Easy to use and integrable with Facebook Pros It allows to book appointments with multiple locations/people. It simplifies all the process and sync it with your calendar. Cons It should have more calendars integrations, I’m they’ll provide it soon Review Source KG Kevin G. Golf Pro Entertainment Used the software for: 1-2 years ### "SIMPLY SUPERB PRODUCT & SERVICE!" June 14, 2021 5.0 Fabulous saved MY Business - i am very unorganized golf pro with more students than \[SENSITIVE CONTENT HIDDEN\] had money. i was losing them because used only text to keep track of how many lessons left in a package and was overbooking and flat out missing appointments. It was embarrasing until Picktime saved my revenue! Pros Ease of use and reliability top notch! Supportive staff always there - however so flawless I only compliment them for never having to troubleshoot with. Cons N/A I super highly recommend this problem solver to any Artist who is out there painting on the canvass when you need to keep track of HOW MUCH MuLA you are making$$$. I can keep copious notes on each client - like birthdays- annoyances- whether they show up late, etc. LOVE IT! Review Source FM Faith M. Office Administrator Renewables & Environment Used the software for: 1-2 years ### "Picktime - Boking made Easy " December 6, 2023 5.0 Pros I like that we often get reminders and never miss appointments It makes online scheduling super easy Cons Picktime is super easy to use and no reason to dislike it. Review Source RF Ros F. Owner Management Consulting Used the software for: Less than 6 months ### "Makes my life easier" May 27, 2022 4.0 Their chat response to queries is excellent and they take time to help resolve issues. Pros Easy to set up and manage, and the integrations for links are useful. Clients like it as it's straightforward. I'm able to block time and breaks easily and re-set times as necessary. Client email reminders help considerably. Cons I would like to personalise the booking page more. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Poor response time Review Source Response from Picktime May 30, 2022 Hello Ros, We are glad that you are happy with Picktime. KT Kezi T. School assistent Education Management Used the software for: 1-2 years ### "Picktime is an excellent organization platform." July 28, 2020 5.0 I use in my day to day picktime helps to solve my problems and manage my commitments Pros picktime The smartest way to schedule appointments, meetings, classes, interviews and reservations. I love it. Cons I have nothing to complain about picktime, but I believe that it should have the possibility of translating the page for users. Review Source CC Cameron C. Self employed Maritime Used the software for: 6-12 months ### "Scheduling professional" September 15, 2021 5.0 Pros I can send out an email for my clients to sign up for appointments and they decide when then want to make them on a first come first serve basis in the time slots available. I don't have to spend any time on the phone negotiating time and availability. Cons Took a little time to understand some of the setup but after that it was point and click. That easy. Review Source YE Yasser E. Business Consultant Hospital & Health Care Used the software for: Less than 6 months ### "Amazing Experince" June 18, 2021 5.0 Pros Value for money Ease of use Flexibility in implementation Great customer support Friendly interface Stability Cons It's not possible to export Customers Online payment still needs more options Online booking needs to be more customizable Review Source MW Marie W. Fitness Instructor Health, Wellness and Fitness Used the software for: I used a free trial ### "Great free app for fitness enthusiasts" June 15, 2020 4.0 It's a good basic start up point for both customers & business staff. Pros I like the email confirmation once a member books onto one of my classes. Also like the attendees list of whose booked. Cons There isn't a clean Mobile App. Android in my case. There isn't a way to notify all members booked into a class of change of time / location etc. Only cancel class in which all attendees shall receive a email for. I hardly cancel but i do push appts back or forwards. Review Source SP SANDRA P. Corporate Systems Trainer Used the software for: Less than 6 months ### "Picktime was really easy to use" March 13, 2018 5.0 Pros What we liked best about using Picktime software system was that it was very user-friendly and offered all the features we were looking for. Cons What we didn't like about the Picktime software was that we felt that quite often we needed or would like more features than what the system offered. This showed us we had outgrown it. Review Source MAH Mohammad Arif H. Graduate PhD Student Education Management Used the software for: Less than 6 months ### "Picktime- a great app for appointments" July 23, 2021 5.0 I feel great with the software. I am planning to use this one for both of my academic and personal purposes. Pros First of all, the app is free for using. The features of the app are also amazing. For personal or business purposes, the app can play a great role in social networking by using the incredible features for appointments. Cons Only the thing I like least is not the functionality but the popularity of the app. I hope it will get huge popularity very soon. Review Source SR Silvia R. owner/operator Photography Used the software for: Less than 6 months ### "Beyond amazing customer service support" January 16, 2022 5.0 I only just set up this scheduling for a monthly mini photo session and needed a little help. \[SENSITIVE CONTENT\] from Picktime came to the online chat and he gave the best customer help experience I have ever had! He was fast, easy and very accurate with his help. Honestly, he gave the most amazing help I have ever had online! Pros How much more easier, user friendlier it is compared to other scheduling softwares. Cons have nothing that I didn't like about it yet. Review Source EL Erica L. Bookkeeper Accounting Used the software for: 2+ years ### "Need a Appointment Software.. Look no further!" January 11, 2025 5.0 Love it! Use it everyday and manages all our office appointments. Pros Love how we can easily see and manage appointments. Best feature is the clients get confirmation emails. Cons Would like different colors for employees for easier view. Review Source MK Michael K. Wine & Spirits Manager Food & Beverages Used the software for: 1-2 years ### "Overall I like it!" April 4, 2023 4.0 I like the platform. I will continue to use it, and hopefully I see the improvements. Pros Overall, I like the concept of the app. I feel there could be improvements to the platform, but the ease of use is great, and the features are adequate to my needs. Cons I wish there was an app. That would streamline my whole process for booking meetings. Maybe also creating a QR code in the app to pass a link to someone looking to book would be helpful. (I don't know if that exists or not, but would be easy to do and a great addition.) Reason for choosing Picktime Ease of use, and it was free. Review Source JF JIN F. FITNESS CENTER MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "Fitness and Wellness" February 20, 2024 5.0 overall is very satisfied. customer service response fast and answer your queries. kudos to the team. Pros I like the most is when you access it via mobile easily Cons I just notice if you cleansing the customers section no available button for "select all" to easy access. please include that button. Reason for choosing Picktime Picktime is easy to use, user friendly and value for money. Review Source VR Verified Reviewer Marketing Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great for value, but not my first choice" September 24, 2023 3.0 Overall, it works and gets the job done. It's not the best scheduling software. It's amazing for the price. But you get what you pay for. It's very basic and doesn't feel very modern. It feels like it takes longer than it should to set everything up. It's also not the best client management. You have to search for features like automatic replies/reminders, descriptions, design, appointments, etc. It's okay but you get what you pay for. Pros I love that there's a free version and the paid version is very very inexpensive. It's very basic. You can put multiple services for clients to choose and create an appointment for. Cons It is not very user-friendly. I may be biased because I used Calendy before Picktime and Calendly was far superior. Picktime's landing page doesn't feel sleek and can confuse clients at times. It takes time to set up and design. It takes time to set up the different services. It takes time to integrate and embed into your website. It works fine but isn't as efficient as you would expect it to be. Review Source TT Thao T. OPTOMETRIST Hospital & Health Care Used the software for: 1-2 years ### "Picktime" October 1, 2023 5.0 excellent Pros different colors for different types of appointments Cons none. everything is working as expected. Reason for choosing Picktime easier to use Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.