Best For

Residential and commercial cleaning companies, including maid services, window washers, pool cleaners & janitorial services, as well as residential and commercial lawn service and landscape companies.

Product Details

WorkWave Service is a cloud-based, mobile-ready, easy-to-use, end-to-end field service software solution. WorkWave Service empowers you to run your field service business better with a robust suite of intuitive tools. It connects everyone with a single interface that shares customer information and manages all aspects of your operations including scheduling, dispatching, routing, monitoring, billing, payment processing, and more.

Contact Details

WorkWave

http://www.WorkWave.com

Founded in 1984

Located in United States

Starting Price

  • $59.00/month/user

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

WorkWave Service Features

Billing & Invoicing
Contact Database
Contract Management
Dispatching
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Customer Management
Dispatch Management
Equipment Tracking
Mobile Access
Online Booking
Scheduling
Work Order Management
Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Bid Management
Billing & Invoicing
Client Management
Employee Scheduling
Inventory Management
Mobile Access
Payroll Management
Quality Control
Surveys & Feedback
Time Tracking
Work Order Management
Appointment Scheduling
Billing & Invoicing
Contract Management
Customer Database
Dispatch Management
Job Management
Landscape Design
Payroll Management
Quotes/Estimates
Routing
Time Tracking
Work Order Management
Billing & Invoicing
Contract Management
Customer Management
Dispatch Management
Employee Management
Equipment Management
Mobile Access
Quotes / Estimates
Routing
Scheduling & Appointments
Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

WorkWave Service Reviews

Overall
3.5/5
Ease of Use
3.5/5
Customer Service
4/5

Showing Most Helpful

Showing 15 of 15 reviews

Showing Most Helpful

Showing 15 of 15 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Steve A.
President
Consumer Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Excellent Sytem”

OverallWorkWave is an excellent product with awesome support. We are a well known cleaning company in the Phoenix area. The transition and migration from our old platform to WorkWave took some work but in the end we are very pleased to be using WorkWave and being part of the WorkWave family of customers.
ProsWe were one of the early adopters of WorkWave once we learned that there were no more updates to ServiceCEO. WorkWave is an excellent software platform to run our business. The product is an online solution that has proven to be very stable. One major benefit of WorkWave is that we can access the system from anywhere. Being an online solution to us means no more entire vacations ruined because our software has crashed locally. Another benefit of WorkWave is that it is very intuitive and easy to use. There is ample support documentation. Also, the WorkWave support staff has always been very knowledgeable and quick to resolve problems and answer questions.
ConsIn the past there has been some confusion regarding new enhanced platforms (Professional and Enterprise). We upgraded to the Professional platform to get additional reporting and communications capabilities. The additional features of the Professional version for us do not increase or automate some of our communications functions as we had hoped.

Vendor Response

By WorkWave on June 21, 2019
Hi Steve - Thank you for the review! We are so happy you are having a positive experience with our company and are finding success with our solutions.
Reviewer Source 
Source: Capterra
June 17, 2019
Melinda G.
Office/Accounting Manager
Consumer Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Magic Shred, Inc. Denton Texas”

OverallOverall a 10. Few glitches but have been solved. As stated earlier, I am currently in a work order that they are trying to fix on appointments already scheduled disappearing.
ProsI like the fact that it schedules & optimizes my routes. Sometimes I go into the board and reschedule a few of the stops but nothing major. Currently I am on a work order with problems of appointments unscheduling.
ConsIt would be awesome if we could do all in one software. You do offer invoicing and accounting but in order to get payments from our clients, we have to go to a 3rd party billing and my owner is not willing to put that out there. We export to QuickBooks and then invoice which allows for a link that can press and enter their billing information right then.

Vendor Response

By WorkWave on June 21, 2019
Hi Melinda - Thank you for the positive review! We are happy you are experiencing success with our solutions, and thank you for the feedback.
Reviewer Source 
Source: Capterra
June 17, 2019
David H.
General manager
Environmental Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 15, 2019

“Easy to use - easy to train. ”

Overall I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007
Pros It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.
Cons A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.
Reviewer Source 
Source: Capterra
March 15, 2019
Verified Reviewer
Hospitality, Self-employed
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: GetApp
June 17, 2019

“Extremely Poor Business Practices”

OverallI will never do business with Work Wave again. Although I believe that they are attempting to fill a niche in the marketplace in pricing and product, unless they address the fact that nothing is more important than customer service and sometimes that means realizing that your customers may be facing tremendous difficulties beyond their control and it is no longer about collecting your monthly fees from that customer but doing the right, kind and decent thing. We in the service business who have the opportunity to look at their customer's in the eyes each appointment and can often see hurt, pain and sorrow & have the opportunity to be caring to them. In comparison to companies whose employees sit in an air-conditioned building, have meetings around tables talking about sales goals and marketing hype. But if it was not for WW's real customers out in trucks each day, trying to make a living against the odds in the snow and heat, WW would not be in business. So when one of us is hurting, WW should care.
Pros I wanted to give the "newer" guy on the block my business and I liked many of the features promised by our salesperson.
ConsVirtually at the moment, we signed up for an annual contract with Workwave, monthly contracts are the industry norm, my business partner had a near death experience due to a hospital error. WorkWave was one of many service providers I contacted and requested a revision or cancellation of our accounts. Note: We to date have not been through the WW training, therefore the only investment they have in our account is their tech support attempted to help me load my QB .csv customer file into WW. WW never offer any kind words of support or concern to me or my business partner during my interactions. Our answering service, MoneyPenny, gave us one year of FREE service. WOW! WW offered to delay three months of billing and extend the contract by three months. When my business partner was not recovering, as rapidly as the doctors had hoped, I again contacted WW and requested another extension of our contract and billing. We had zero funds coming into our company and mounting medical bills. The WW reps in two departments again offered neither options to me and nor kindness to me. When I read the new CEO's wonderful letter requesting ideas, I wrote to him requesting his review of this policy and offered the suggestion of one company with whom I do business. They reduced our monthly bill to $15.00/month to keep our account active. To the CEO's credit, he did respond to my letter and very nicely told me there would be no adjustment to their policy.

Vendor Response

By WorkWave on June 21, 2019
Thank you for your review, and we are very sorry to hear about your experience. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve our company and practices. We will be reviewing this feedback with our larger team.
Reviewer Source 
Source: GetApp
June 17, 2019
Sam B.
Owner
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
May 28, 2019

“Disappointed in the business practices”

OverallNeed a CRM for our sales team and was recommended this service by a digital document company. The service itself is not a CRM tool, however not being an expert in the field (made this clear with the sales rep) I was told it could work as an easy CRM. This would be our first CRM tool. They have you sign a contract then wait a week to train you on the software (I'm assuming this way there's a minimum of more than 3 days before you actually get to touch the software to see if it actually fits your needs). After one training course and starting another both myself and the trainer agreed this is not the proper software for our needs. No biggie, sometimes you don't know till you touch something. The problem is billing. They're trying to force me to pay the entirety of the year contract for a software both myself and multiple others in workwaves company agreed is a bad fit for our needs. They still haven't refunded prior payments and haven't officially let us out of the contract. It's been nearly two months and still waiting and they're still charging our card. We don't care that the software wasn't a fit (wish the sales rep would have told us this ahead of time, he tried to make it work but the software just isn't what we need). The problem is that although we all know it's a bad fit they're trying to say essentially, "yeah this won't help your business but we're still gonna charge you cuz we can haha, sucks to be you." I've used this exact verbage with them and they say they
ProsSeems like there could be a decent use for this product in certain companies, just not for ours after getting to learn it a little bit
ConsWas sold this product as a CRM which it is not. We have zero use for the product and have made that clear. Although their team is in agreement that their software doesn't fit our needs they are still trying to charge us and force our contract, thus the reason for the review ratings

Vendor Response

By WorkWave on May 31, 2019
Hi Sam - Thank you for sharing your feedback with us, and we are sorry to hear that our solution did not meet your CRM needs. I understand our team has been working with you on a solution to this, and we look forward to a positive outcome.
Reviewer Source 
Source: Capterra
May 28, 2019
Hector O.
Business Manager
Individual & Family Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Great software but needs time to develop more”

OverallI've tested quite a few different management systems and WorkWave is the one that solved my problems. Some things that worked out best for us is the dispatch visibility, Quickbooks integration, Vantiv credit card processing, the list of services, reporting, geolocating, custom zones, time tracking, and other features.
ProsThe visibility of our customers on the dispatch screen. I am able to see where my customers are located and optimize my routes accordingly. There's a lot of good functionalities and are very useful in getting my jobs done. The list of services is also a great feature because I am able to build in estimated durations, frequencies, and prices meaning that I don't have manually enter those details with each new job.
ConsIt really lacks streamlining, integrations, and customizations. Well, it does allow for customizations and integrations but they're not very flexible. I also can't upload my list of services which is painstaking when you have over 100 of them. We have a set price per every 100 square feet that range from 500 to 4500 on 5 different categories.

Vendor Response

By WorkWave on June 21, 2019
Hi Hector- Thank you for the review and feedback. We are glad you are having a positive experience with our solutions, and your feedback enables us to continually improve our software.
Reviewer Source 
Source: Capterra
June 17, 2019
Avatar Image
Shaun D S.
Business Owner
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 18, 2018

“Totally great interface as well as being able to combine a lot of back office in the filed now.”

OverallIn a nutshell it'll start saving on our fuel and fleet maintenance costs while streamlining a lot of the back office processes allowing them to focus on more income generating tasks.
ProsNot only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.
ConsI really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.
Reviewer Source 
Source: Capterra
July 18, 2018
Steve M.
Office Manager
Facilities Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 24, 2019

“Workwave”

OverallTo be perfectly honest, I actually like QXpress much better. It is simple and does exactly what we need a scheduling program to do. I only changed because I was told that you would no longer be supporting QXpress. I wish we could keep using it.
ProsReally don't have a whole lot to say here.
ConsI can't create any work orders for new projects that I find out about after the fact. Many days I don't find out about a job that was done until a day or two after it has been completed. Also, I don't need an invoice created for every work order scheduled. Our clients pay us mainly based upon a monthly contract for all services completed during that month. All of the invoices transmitted over to Quickbooks are just cluttering up our accounting software.

Vendor Response

By WorkWave on June 28, 2019
Hi Steve - Thank you for your review, and we are sorry to hear about your experience so far with WorkWave Service. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve. We will be reviewing this feedback with our larger team.
Reviewer Source 
Source: Capterra
June 24, 2019
Cheryl B.
Admin Asst.
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 18, 2019

“IMO - Workwave is GREAT!”

OverallI LOVE the fact that is show distance(however not always accurate).
ProsEasy of use -growing company - but very willing to take your recommendations I have seen some of my suggestions to to life. Maybe not like I suggested but in a usable fashion!
ConsI haven't figured out if the mileage is measuring as the birds fly or what --Sometimes I get that the next property is .5 miles from another BUT looking at the map you know it is further than that -- maybe by boat but not by land. I also don't like that it will not show empty days unless you go tech/team by tech/team.

Vendor Response

By WorkWave on June 21, 2019
Hi Cheryl - Thank you for the review! We are so happy you are having a positive experience with our company and solutions.
Reviewer Source 
Source: Capterra
June 18, 2019
Clay W.
Owner
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 24, 2019

“Amazing ”

ProsAs an owner that goes out to every job site. It saves me time when I get home. Instead of scheduling, billing and making invoices. I can have personal time.
ConsI honestly can't think of anything that bothered me with this software

Vendor Response

By WorkWave on June 26, 2019
Hi Clay - Thanks for the 5-star review! We are so glad you are finding success with our software.
Reviewer Source 
Source: Capterra
June 24, 2019
Eli L.
Service manager
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Swimming pools ”

Pros How I can organize my day in an easy route
Cons The time it takes to set up my next day for all of the service guys

Vendor Response

By WorkWave on June 21, 2019
Hi Eli - Thank you for the positive review!
Reviewer Source 
Source: Capterra
June 17, 2019
Robin P.
Office Manager
Consumer Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
4/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
June 24, 2019

“Great in the Start...not so much now”

ProsGPS side of the software is pretty good and easy to use.
ConsI dislike the fact that the program does not talk BOTH ways with accounting software programs.

Vendor Response

By WorkWave on June 28, 2019
Hi Robin - Thank you for your review, and we are sorry to hear about your experience with communication between accounting software, but are glad you are finding success with GPS. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve. We will be reviewing this feedback with our larger team.
Reviewer Source 
Source: Capterra
June 24, 2019
Mark M.
Owner
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Kool”

OverallWe like the service more then previous bc all info in one spot for each customer.
ProsSeeing all info for customers in one spot
ConsToo many steps to create agrements. And you can not change invoices as easy.

Vendor Response

By WorkWave on June 21, 2019
Hi Mark - Thank you for the review and for the feedback!
Reviewer Source 
Source: Capterra
June 17, 2019
Thomas M.
Pest control
Consumer Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
5/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: SoftwareAdvice
December 25, 2018

“Rip off”

OverallI would not suggest this unless you have a college degree what a rip off and you when finally realize you can't keep up with it it's too late you owe $3000 and they won't hesitate to report your business to a collection agency . All I ever wanted to do was write my customer a invoice and ended going bankrupt to do so
ProsVery responsive to help you understand how too spend more money to make less money writing a simple invoice
ConsComplicated and too many loopholes to your wallet ...you want to this pay me , you want do that pay me , now owe me walk between the rain drops until you get my money
Reviewer Source 
Source: SoftwareAdvice
December 25, 2018
Supreeth S.
Process Engineer
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
March 30, 2018

“Nice Service”

ProsI feel it is really great to have such kind of servicing company for cleaning and other maid services which help the lazy people around.
ConsThe service software is good but your luck depends on who will be there for your service. Sometime some people will end up.
Reviewer Source 
Source: SoftwareAdvice
March 30, 2018