--- title: "CommunitySuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CommunitySuite the right Fund Accounting solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/171719/CommunitySuite/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- CommunitySuite 4.8 (41) [View alternatives](https://www.capterra.com/p/171719/CommunitySuite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of CommunitySuite Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews LP Laura P Administration and Programs ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I love that it integrates so well with the GLM and the SLM (Grant and Scholarship Management platforms) and that our accountant can send us the data reports we need instantaneously.“ October 18, 2023 ZF Zach F Staff AccountantPhilanthropy, 11 - 50 employeesUsed the software for: 6-12 months. “Prior to Community Suite we had to use two different systems, which complicated everything.“ March 16, 2026 SR Sherri R CFONon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Tech support is always quick to respond and willing to work through problems to help us learn.“ October 14, 2023 AC Alicia C Operations ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The fund accounting software was antiquated and not user friendly, and the CRM software was great for donor management but terrible for accounting. Plus, the customer service was impersonal and not always helpful.“ February 25, 2021 MM Michael M Executive DirectorPhilanthropy, 2 - 10 employeesUsed the software for: 6-12 months. “For us, CommunitySuite addressed all of our needs as a community foundation and the customer support has been wonderful throughout the process.“ February 25, 2021 JV Jean V Financial CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The implementation and training process I found very challenging and there were days I thought I would never get it. “ February 12, 2022 MB Merrell B TreasurerPhilanthropy, 2 - 10 employeesUsed the software for: More than 2 years. “Community Suite (and the GLM module we also license) are growing with us and we look to adding SLM as well. “ February 28, 2021 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrea B. Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "You Put "Community" in Community Suite!" April 23, 2026 5.0 I am very satisfied. O erall, it's easy tonuse and I can get the data that I need in a timely manner. Pros I appreciate the fact that the development of CSuite software is a collaboration between Foundant and the client. Customer support is great, too! Cons When little uodates in functionaluty are made that are not significant enough to make it to a new releases webinar, it would be nice to have some warning. Review Source Response from Foundant April 27, 2026 Thank you so much for this thoughtful review! We're thrilled to hear that the collaborative approach to CSuite's development and our customer support have made a positive impact. Great to hear that the platform is easy to use and gets you the data you need! ZF Zach F. Staff Accountant Philanthropy Used the software for: 6-12 months ### "Excellent Software and Customer Service!!" March 16, 2026 5.0 Overall, our experience with CommunitySuite has been positive. It has helped us streamline all the different organizations we operate under a single software system. Prior to Community Suite we had to use two different systems, which complicated everything. In addition, Foundant's support team is fantastic. They are always ready to help and are knowledgeable when you do reach out. Pros I have used several ERP systems, but Foundant's CommunitySuite is by far the most user friendly that I have used. We use the software for our non-profit and foundation business. The AP, AR, and financial reporting features are fantastic. For example, when working with either AR or AP you it is so easy to process "vouchers" or "donations" and later unpost them if you notice a mistake. The previous system I used before Community Suite was a pain to unpost and correct entries. In addition, the trial balance and custom built reports are very useful for daily or monthly reporting. Cons The biggest criticism I would have would be related to looking up donors. There are times you do not know how someone's name was input in a system but have the address of the person. It would be nice to be able to search by address. A smaller criticism relates to posting pledges. There is no way to unpost a pledge once it is input. Quite an annoying issue. Switched from [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/) System did not allow us to track both our Foundation and other non-profit entities under one system. In addition, the software looks outdated and lacks a modern UI. Review Source Response from Foundant March 17, 2026 Thank you for the wonderful review! We're thrilled to hear CommunitySuite has been a valuable tool for your organization. We appreciate the candid feedback and will keep it in mind as we continue to improve. Thanks for your continued trust in Foundant! VR Verified Reviewer Communications Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Strong financial management, but significant usability and CRM limitations" September 29, 2026 2.0 My co-workers who handle the financial aspects of our organization consistently say how big of an improvement it is to be using Community Suite instead of the previous platforms they used. However, my experience with the rest of the platform has been considerably less positive. The CRM, marketing, communications, reporting, search, data imports, profile management, and integrations are less than satisfying. I have specific examples included in my list of cons. For organizations evaluating CommunitySuite, the financial functionality may be a compelling reason to consider the system, but I would recommend spending significant time testing the areas that staff will use day to day: particularly the CRM, marketing and communications tools, reporting, search, data management, and integrations. The financial system may work well for your organization, but I highly recommend you make sure to understand what the rest of your staff will be working with every day before you commit. Pros CommunitySuite's financial management and fund-accounting capabilities are strong. That is the part of the product I would feel most confident recommending, which is based on the good reviews I get from my co-workers who handle the financials and prefer this system over those previously used, and not my personal experience. Other than that, the only pro for me is that their chat can quickly connect you to a human who is helpful. Cons From a marketing, communications, reporting, and profile-management perspective, the product often lacks intuitive design. The terminology and navigation are inconsistent, and routine tasks frequently require users to understand how CommunitySuite happens to organize information rather than following an intuitive workflow. For example, campaign-related reporting may use “event” terminology rather than campaign terminology. In custom reports, instead of an intuitive field such as “Campaign Name,” you may encounter something like “Event Date ID.” Many of the titles and relationships between fields don't make obvious sense without already understanding the underlying structure of the system. The same problem occurs with navigation. I recently needed to find files associated with a grant. Searching for the grant name didn't get me there, and neither did looking at the fund it came from. I eventually learned that I needed to click “History” in a separate area of the profile. Donor information, meanwhile, is accessed through a “Donor” section within the main profile area. Similar information is organized differently depending on the type of profile you're viewing. Data management is another concern. Imports can be risky because improperly matched fields can overwrite existing information rather than simply leaving existing data intact. There are also workflow quirks that make it difficult to trust what the system is going to do. For example, changing an address can give you the option to update that address across other profiles using it. In my experience, selecting that option results in nothing happening. Campaign setup has similar limitations. The campaign type you select determines what information you can record. For example, you can record attendance for an event, but a marketing campaign doesn't provide the same ability to indicate whether a communication was received. If mail is returned, there isn't an intuitive way to record that against the campaign, so you may have to structure the campaign as an event simply to capture the information you need. Search is also limited. Only certain fields are searchable; for example, an email address can be searched, but the description associated with that email cannot. The third-party integrations are another significant weakness. The Mailchimp integration is limited and primarily works in one direction. It sends email information to Mailchimp but does not provide data from other profile fields such as name and phone. If someone signs up for a mailing list through a website or Mailchimp form, staff have to manually add that person to CommunitySuite. Changes made through Mailchimp do not flow back into CommunitySuite. When I looked for a workaround, Mailchimp suggested Zapier. However, that would require a custom API, additional cost from CommunitySuite, and someone capable of manually coding the connection. I have not found clear evidence that this would work for my use case, and CommunitySuite indicated that they had no record of this type of connection being successfully implemented. Even the Help Lab documentation doesn't always resolve these issues. I frequently find myself needing to use the chat function to clarify how something works. None of these issues is necessarily catastrophic by itself. The problem is the cumulative effect. Staff spend time figuring out where information lives, deciphering terminology, checking whether an action actually worked, manually maintaining information between systems, and developing workarounds. I don't work in CommunitySuite constantly, but when I do, I regularly encounter these kinds of snags. Review Source LP Laura P. Administration and Programs Manager Non-Profit Organization Management Used the software for: 2+ years ### "Real Time Money Management for Nonprofits" October 18, 2023 5.0 I love that it integrates so well with the GLM and the SLM (Grant and Scholarship Management platforms) and that our accountant can send us the data reports we need instantaneously. Pros I love all the data you can accumulate and process in Csuite. The reports are easy to create, they look nice and they are accurate. You can rely on them for new donors, investors and auditors. Cons That they use Stripe as a processor. It is hard to get reports out of and takes a larger fee than our other processor. Reason for choosing CommunitySuite Ease of accountability, ease of conversion, ease of payments. Switched from [FIMS](https://www.capterra.com/p/10005375/FIMS/) FIMS had the worst reporting (to Notepad) and produced unreliable data Review Source Response from Foundant October 23, 2023 Thank you for the review Laura! We are happy to hear that you are benefiting from CSuite's reporting features! Aaron B. Chief Operating Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "Finally, A Modern Software Solution Catering Specifically to Community Foundation Needs!" February 6, 2020 5.0 We have what I would call "a beautiful relationship". Not only do we know our team at Foundant, we like them and enjoy hanging out with them. They are constantly seeking ways to improve their product and provide the best customer experience possible. They do that by seeking to better understand the way we function and anticipating industry trends. Additionally, they have made allowances for direct buy-in/investment from a number of community foundations, thus insuring that the company and the company's interests will remain true to community foundations for years to come. No other software provider in our field has taken that step so far as I am aware of. Pros There are three things I like most about this software: 1) It is designed specifically for use by community foundations - they get "it"! 2) The customer service. Second to none. Responsive. Knowledgeable. Experienced. Resourceful. Caring. Oh, and they are a heckuva a lot of fun, too! 3) Migration. Rarely is the term "easy" used in close quarters with discussions of transitioning from one core software package to another. However, the good folks at Foundant specialize in this process. In fact, it may be the only company out there that has customers who consistently use the term "flawless" when describing their data migration (at least from FIMS to C-Suite). Basically, Foundant has built itself upon the idea that community foundations are their niche market. Make that "only market". Community foundations (CF's) are their only customers. What's more, a large portion of their staff have past personal work experience either with CF's or with the former industry-specific software, FIMS, from which the majority of community foundations have or are in-process of migrating from. Cons There is no perfect solution (yet) for community foundations. While Foundant comes fairly close by providing a ready-made solution, it is not as customizable as our particular organization would prefer. While it appears to be able to handle all of our required needs, we will be employing a few work-arounds and changes to our processes to make it fit those needs. Ideally, a software solution would allow the client to change the program to suit its workflow. Not exactly so with C-Suite. That said, it is a HUGE improvement in terms of integration and report generation over FIMS. It also increases functionality at least 10 fold. Not looking to purchase an additional CRM solution (cough...Salesforce...Raisers Edge...cough)? C-Suite is still a huge upgrade over FIMS. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing CommunitySuite Our pre-requisites included accommodation for all of our essential accounting functions. But, following that, customer service and price. Review Source Response from Foundant February 11, 2020 Aaron, thank you for taking the time to share your experience. Your feedback is so helpful for others looking to understand our company and for us to continue improving our processes. As always, please let us know if we can help in any other way. DW Dori W. Finance Officer Non-Profit Organization Management Used the software for: 2+ years ### "Hello Foundant Goodbye FIMS" February 11, 2022 5.0 Our overall experience has been nothing but positive. The employees at CommunitySuite are smart problem solvers and with this software, we have been able to grow over 200%. Our efforts now go into donors and grantees instead of spreadsheets. Pros Foundant is very flexible. We have several users with different levels of computer knowledge all can navigate in Foundant. The training is great and the programmers are always looking to make the software more user-friendly. The time we save using this software allows us to spend more time in donor and community development. Cons There is not much that I don't like about Foundant. The only thing is new releases and it's really not a negative. It's just that so many good things get implemented that I don't always keep up. Reason for choosing CommunitySuite Pricing, user-friendly, and support Review Source Response from Foundant February 16, 2022 Thank you for your review, Dori! We are happy to know that CommunitySuite training was helpful for you and the software allows you to engage more with donor and community development! AC Alicia C. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "CommunitySuite is a lifesaver" February 25, 2021 4.0 Before migrating to CommunitySuite, my organization had to use two separate solutions - a fund accounting software and a CRM software - and staff had to duplicate work to get data out of and in to each system. The fund accounting software was antiquated and not user friendly, and the CRM software was great for donor management but terrible for accounting. Plus, the customer service was impersonal and not always helpful. CommunitySuite brings it all together in one package, which has streamlined our operations and allowed staff to spend more time on more productive tasks and projects. And, we feel like we personally know the folks at Foundant and can rely on them anytime for anything. We are planning to eventually purchase two other solutions that Foundant Technologies offers to have complete integration of our operations. Pros Fund accounting is unique even by accounting standards. Using other solutions that weren't made to do what we needed them to in order to cobble together our operations was a nightmare. CommunitySuite brings it all together in one easy-to-use solution that is constantly being improved - and they take customer feedback to heart when making improvements. Additionally, the personalized training and the absolutely stellar customer service Foundant Technologies provides, coupled with the opportunities to meet and work with their team one-on-one, makes purchasing CommunitySuite a no-brainer! Cons CommunitySuite is great for fund accounting, but it's lacking a little on the CRM side. It works, but not as well as some other solutions (but those solutions don't have the robust fund accounting capabilities, which was the priority for my organization). However, Foundant Technologies is constantly working to make improvements on the CRM side, and I am confident that it will only get better and better! Alternatives considered [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/) Reason for choosing CommunitySuite It was pretty clear early on that no other solution could provide what CommunitySuite does, so to us there really was no choice! Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) FIMS was completely antiquated and not user-friendly (and was about to cease being supported), and Raiser's Edge could not provide us with the accounting solution we needed. And using two systems was inefficient and ineffective! Review Source Response from Foundant April 23, 2021 Thank you for your review of CommunitySuite Alicia! We're glad you've enjoyed our solution and that you're happy with our continuous improvements. EB Erin B. Chief Operating Officer Non-Profit Organization Management Used the software for: 2+ years ### "Great for Community Foundations" October 4, 2023 4.0 We have been very happy with our CommunitySuite Fund Accounting purchase. It has facilitated more donor and fundholder engagement. It has also allowed us to move in the direction of a less paper office environment. Pros The fund accounting features make it easy to track transactions, allocate investment income, and administer fees by fund. CommunitySuite Fund Accounting has the ability to create multiple allocation, fee, and cash management structures to meet the unique parameters of each fund. Cons Features are constantly being improved based on user-feedback. These upgrades are often helpful in allowing more flexibility and efficiency in our processes. Sometimes the releases are not relevant to our foundation, and that's ok. Occasionally, releases cause more work - either learning a new process, or on rare occasions, feel like a step backwards in product development. Alternatives considered [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/) Reason for choosing CommunitySuite We were impressed by the features of the software and the responsiveness of the Foundant team. Review Source Response from Foundant October 23, 2023 Thank you for the review Erin! We are happy to hear that you are satisfied with CommunitySuite! EO Eliese O. Accounting Assistant and Scholarship Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Almost 100% spot on" October 4, 2023 5.0 Pros SO much functionality in profiles and profile maintenance make it a dream for creating donor and other profile lists, and linking people, organizations, and funds together. Fund profile also has such incredible detail and linking.The ability to drill down on figures is also wonderful. Cons The only thing I miss from FIMS was the Columnar Fund Balance report. Seems like the auditors like that, and it's very difficult to reproduce in CSuite. Alternatives considered [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/)[akoyaGO](https://www.capterra.com/p/92666/Pearl-Akoya-net/) Reason for choosing CommunitySuite Easy transition; good value; great training and support. Switched from [FIMS](https://www.capterra.com/p/10005375/FIMS/) Blackbaud was discontinuing FIMS. Since we were hosting it locally, we could continue to use it, but it was time to consider another product. Review Source Response from Foundant October 23, 2023 Thank you for the review Eliese! We are happy to hear that you are satisfied with CommunitySuite! MB Merrell B. Treasurer Philanthropy Used the software for: 2+ years ### "Purpose-built, incredible, responsive customer service make this an easy decision to buy" February 28, 2021 5.0 We needed a fully integrated suite without trying to cobble together multiple packages like QuickBooks and Salesforce. I have worked in ERP/Financial software for over 20 years with Tier 1 firms (BaaN, Infor) as an implementation consultant. NONE of these firms can touch CommunitySuite for responsiveness, rapid development of new features, ease of use and support. I have direct links at the VP Product level and feel that the corporate culture is first-rate. Community Suite (and the GLM module we also license) are growing with us and we look to adding SLM as well. Cannot imagine how we would have handled hundreds of business, nonprofit and individual grants during COVID-19 without this product and their team. Pros CommunitySuite combines solid financials with good CRM/donor management and tightly integrated grant and scholarship management modules, if needed (extra cost). Extremely easy to implement and use. With excellent support from Customer Success Manager team, we were trained on key functionality and brought foundation from spreadsheets to state of the art systems in less than two months. That support has never waivered and after 2 years of use , they only keep getting better, with more features . Cons Donor management and integration with third party payers (Stripe) may not be quite as robust as a standalone boutique module, but it is steadily getting more robust. Newly enhanced custom reporting tools are also filling a gap that existed two years ago. Alternatives considered [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/) Reason for choosing CommunitySuite Too complex, too costly. The team that ultimately selected CommunitySuite had first hand experience with Blackbaud in a large foundation and found it cumbersome and did not want to use it again. Review Source Response from Foundant April 23, 2021 Thank you for the review, Merrell! We are glad to see that our support has remained consistent over the past two years and that you have enjoyed working with us. Leslie A. jefe de tienda Defense & Space Used the software for: 6-12 months ### "Una gran opción en el mercado." January 9, 2023 5.0 Mi experiencia de us fue muy buena debido a que desdel primer uso te das cuenta que lo que es capaz esta herramienta comienzas a ver el manejo de la contabilidad mucho mas facil estan completa que puedes realizar muchos fondos financieros con multiples tipos de fonfo. Pros Me gusta ya que me da una muy buena experiencia de uso ya que e ayuda con la administración de las entidades a las que laboro, Echo con esta herramienta puedo Transferir saldos entre cuentas y fondos puedo administrar el efectivo dentro del sistema. Cons No tengo ninguna pega a esta herramienta me gusta porque es excelente es una gran opción de a que es económica su versatilidad es muy básica. Review Source Response from Foundant January 11, 2023 Thank you for your review, Leslie! We are happy to know that the CommunitySuite software has made it easier for your administration and account management! JS Jackie S. Accounting Manager Accounting Used the software for: Less than 6 months ### "Accountant Review: New to the system & loving it!" February 17, 2022 5.0 Pros That is is comprehensive and has fund accounting built in. I also like that there are many ways to customize the software for your specific processes. Cons The migration was a bit tough due to many of our existing accounts being merged / replaced with defaults during the Fund Balance Import step. Made for some tricky accounting from one system to another with new beginning balances. There are also many steps for approvals to write vendor checks or grants, however, I believe I may be able to disable the various levels of approvals once I know the system better. Reason for choosing CommunitySuite The CRM functionality and fund accounting functionality in the same system. You can tell it was developed by and for Community Foundations/non profits. Review Source HS Haleigh S. Director of Finance Non-Profit Organization Management Used the software for: 2+ years ### "Moved forward with this change and have never looked back!" March 1, 2021 5.0 We have been very happy with CommunitySuite from the training, continued communication and update trainings offered, and the added functionalities. Pros Ease of use is my favorite part about this software. This encourages staff as a whole to use Foundant to see what is going on, make better decisions and has also allowed us to engage donors more. Cons I wish the build-from-scratch reports were a little cleaner and easier to use. Review Source Response from Foundant April 6, 2021 Thank you for your review, Haleigh! We are happy to know that CommunitySuite has helped your organization to better engage your donors! LL Lisa L. Program Director Philanthropy Used the software for: Less than 6 months ### "Great All-in-One Software for Community Foundations" April 20, 2021 5.0 Our organization could not be happier with CommunitySuite. The customer service is so easy to contact and they are quick to respond to questions and it has made office processes much more efficient! Pros We switched from FIMS to CommunitySuite and it is such a major upgrade! It works in any web browser, you can have multiple tabs open at once, everything is very use friendly, and reporting is a breeze! Cons Implementation did take a lot of time commitment, but that is to be expected when switching to a new CRM system (and the staff is with you every step of the way!). Some of the profile and household management is a little hard to navigate, but it just takes a few extra steps to get things set the way you want. Reason for choosing CommunitySuite CommunitySuite was cheaper and had more features that we needed than Akoyago. Review Source Response from Foundant April 23, 2021 Thank you for your review, Lisa! We're happy to see that our software has been user-friendly for your organization. KS Kathleen S. Treasurer Investment Management Used the software for: 2+ years ### "Promote transparency, ease of reporting, and accurate donation history with C-Suite" October 4, 2023 5.0 We shifted from Quick Books and many spreadsheets to C-Suite in 2015, and have never looked back. The transparency for fund managers and staff alike has been wonderful over the years. Pros Cloud based, ease of use, great integration of CRM with accounting and event management, and excellent history tracking for funds--C-Suite delivers. Cons A recent change to no linked chart of accounts when making vendor payments and other entries is the sole annoying feature of this program. Review Source Response from Foundant October 23, 2023 Thank you for the review Kathleen! We are happy to hear that you are satisfied with CommunitySuite! JV Jean V. Financial Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Worth the switch!" February 12, 2022 5.0 Our overall experience has been extremely positive and I would not hesitate to recommend the software. Pros The best part of this software is it replaced the need for us to triple enter data! I also have to say the team that assisted us with migration and training were fantastic!! As well, the support they offer after implementation and their online help database has made this move so worth the hard work we had to put in to get where we are today. Cons The implementation and training process I found very challenging and there were days I thought I would never get it. However, their constant support and the extra training we arranged for to make sure we had the processes down right, made it all worth it in the end. Review Source Response from Foundant February 16, 2022 Thank you for your review, Jean! We are happy to know that the CommunitySuite software has made it easier for you to enter data and our online database has been a helpful tool. TS Tye S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Community Foundation recommendation" October 18, 2023 5.0 Overall, we have had a terrific experience with this software and have no regrets at our organization for making the switch back in 2021. Pros The feature that our organization liked the most was the ease of use for the software. We apprecaite having the sandbox feature to "test" before submitting in the live system. Cons The feature that our organization likes the least would be the balance swap process. Still needing further understanding of this process. Alternatives considered [akoyaGO](https://www.capterra.com/p/92666/Pearl-Akoya-net/) Switched from [Pearl Student Support Platform](https://www.capterra.com/p/207561/Pearl/) Efficiencies and support. Review Source Response from Foundant October 23, 2023 Thank you for the review Tye! We are so happy to hear that you are satisfied with CommunitySuite! SR Sherri R. CFO Non-Profit Organization Management Used the software for: 2+ years ### "CommunitySuite is Perfect for Community Foundations" October 14, 2023 5.0 I am very happy with CommunitySuite. I'm a professional accountant and have worked in nonprofit accounting for 22 years. This is BY FAR the best software for fund accounting, tracking and reporting to donors and other stakeholders. Pros This software is exactly what we need to track our funds, donors, and operations. Tech support is always quick to respond and willing to work through problems to help us learn. Cons The only thing I would add that would make it 100 for me as the accountant/CFO would be a payroll module. Reason for choosing CommunitySuite We had seen two demos prior to 2017, but Foundant wasn't quite ready to handle our needs. We were pleased to see they continued to develop the product further until it was perfect for us. Review Source Response from Foundant October 23, 2023 Thank you for the review Sherri! We are so happy to hear that you are satisfied with CommunitySuite's fund accounting! AW Alexis W. Finance Officer Non-Profit Organization Management Used the software for: 2+ years ### "CCCF-Csuite" October 5, 2023 5.0 I like how community suite has a help page, tutorials, constant updates, and how they take suggestions from its consumers in order to better their platform. I'd rate my overall experience a 10 compared to the last software we used to use. Pros I love how we can use one platform to manage funds, donations, grants, and scholarships. Cons A feature I would like to be incorporated is to be able to send payment confirmation emails for electronic/ach (like we do for grant payments) for the voucher payments. We have to manually send these emails currently. Review Source Response from Foundant October 23, 2023 Thank you for the review Alexis! We are happy to hear that you find our support hub and tutorials helpful! CR Courtney R. Chief Financial Officer Accounting Used the software for: 2+ years ### "Community Suite Lite for the Win!" February 11, 2022 5.0 Overall it has been a great experience and we are very satisfied. There is not another vendor on the market right now that we could consider! Pros This software is intuitive. I came into my role with zero training. Our foundation was in the process of switching from FIMS to Foundant. I am so grateful they decided to make this change. I had to do very little work in FIMS before we were up in running in Foundant. With no one to help me, FIMS was so hard to navigate and understand. I immediately felt comfortable in Foundant and through their available online trainings easily taught myself the program. Cons My one complaint with the program is financial statements. They are great within the software, but when it comes to preparing reports for donors or board meetings I have not found a style I like. I have made my own in Excel for the time being. It's not that they do not have the capability to do reports; it's the look of them that I do not like. Review Source Response from Foundant February 16, 2022 Thank you for your review, Courtney! We are happy to know that the CommunitySuite training videos were helpful for you! BA Bill A. Chief Financial Officer Non-Profit Organization Management Used the software for: 2+ years ### "Community Suite Software" March 1, 2021 5.0 Overall, our transition to Community Suite created informational transparency in the organization resulting in increased efficiency. Pros The product is intuitive and comprehensive. My entire organization can use the same platform for grantmaking, accounting and customer relationship management. The accounting software allows for easy reporting and analysis. What I truly like best, and what separates Community Suite from other software products I have used, is the Customer Service. Their team walked us through implementation and provides both technical and real world help in a timely manner. And, Community Suite is constantly working on upgrades, some suggested by users, that make it a real world tool for success. Cons An area for improvement, which is being mitigated by Community Suite's communication that changes are in process, would be in traditional financial reporting i.e., having a financial report that looks like financial statements. Such reports can be made currently but they lose some of the functionality that makes Community Suite so powerful. To be clear, all the information is available but I find myself using Excel more than I would like. I expect that these concerns to be addressed in the next few quarters. Review Source Response from Foundant April 23, 2021 Thank you for your review of ComunitySuite Bill! We are happy to see that your entire organization can use the same platform for grantmaking, accounting, and customer relationship management. We're also glad to see you're happy with Foundant's constant upgrades! KA Kristie A. Program Officer Non-Profit Organization Management Used the software for: 2+ years ### "It has been a real improvement" October 6, 2023 5.0 It has been a welcome addition to the operation of our Foundation and we really can't imagine life without it now! Pros The fact that everything transfers over seemlessly from other CSuite platforms (GLM and SLM) to CSuite for payments and profiles. It makes everything so much more simpler. Cons It did take a bit of set-up time, but that has paid off ten-fold with the ease of operating. Review Source Response from Foundant October 23, 2023 Thank you for the review Kristie! We are happy to hear that you are satisfied with CommunitySuite! DC Debbie C. Executive Director Philanthropy Used the software for: 1-2 years ### "CommunitySuite provides platform to grow our foundation" February 28, 2019 5.0 CommunitySuite allowed our Community Foundation to fully automate our operations relatively early in our growth as a Community Foundation with very limited resources. It set the stage for the rapid growth that we've experienced and was definitely worth the investment. Pros CommunitySuite provides an integrated platform to run our Community Foundation at a price that is affordable for even a very small Community Foundation. The support and training provided through the implementation process made it possible to implement the software with very limited staff. Once implemented, the simplified fund accounting process made it possible to offer more options to our donors, including the introduction of non-endowed funds and multiple investment portfolios. These increased options have helped us to more than double the size of our foundation in less than two years. We could not have accomplished what we have without CommunitySuite. Cons The campaign process is my least favorite part of the software. While it is nice to have an integrated system to manage events, mailing lists, etc., those who are accustomed to using dedicated event management systems may find the features somewhat limited. It works fine, just without a lot of bells and whistles. Since we generally don't need bells and whistles, and we appreciate the integrated aspects of campaigns, we happily use the features provided. It is simply an area that has room for improvement. Review Source Response from Foundant March 5, 2019 Thank you for taking the time to share your thoughts about CommunitySuite, Debbie! We appreciate your feedback and thorough review that will help other community foundations researching solutions to support their organization. MR Madeline R. Administrative Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Interacting with CommunitySuite Fund Accounting" October 22, 2023 4.0 Pros It was easy but challenging at the same time, navigating is pretty easy but functionality are challenging. Everything was not shown during the implementation and hard to discuss if was the first time use. Cons Some of the functions could be explained better and for a non profit organization in ways to utilize the application to benefit staff for an easy workflow. Our processes are implementing new ways to use CommunitySuite Fund Accounting. Review Source Response from Foundant October 23, 2023 Thank you for the review Madeline! VC Vonda C. Regional Grants Officer Non-Profit Organization Management Used the software for: 2+ years ### "Fund Accounting Software That Works!" October 9, 2023 5.0 The software and the Foundant support team has helped streamline our processes and increased productivity. The fear of changing accounting software was quickly eliminated by a wonderful team that helped every step of the way. Pros CommunitySuite is user friendly and intuitive. The initial struggle of learning to do customized reports ended with a powerful feature to get the information I need. Customer service has been outstanding throughout our time with Foundant as a whole. The Sandbox feature where you can practice with real information and try new processes/ideas has been invaluable. Cons The summary pages are not organized in a way that is useful for me. Some of the date features are a struggle for our controller because they are not the way we process. Reason for choosing CommunitySuite We were already using Foundant's grant lifecycle manager and scholarship lifecycle manager. Review Source Response from Foundant October 23, 2023 Thank you for the review Vonda! We are so happy to hear that CommunitySuite has increased the productivity of your team! 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