uberall

uberall


4.5 / 5
6 reviews

Who Uses This Software?

API-enabled, web-based location marketing management tool that enables businesses to manage customer information, navigation, social posts, feedback, internal reports and more.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact uberall for pricing details.
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Support
    Online
    Business Hours

Vendor Details

  • uberall
  • uberall.com
  • Founded 2012
  • Germany

About uberall

Uberall helps brands to reach more consumers conducting 'near me' searches locally, drive them to stores, and engage them long after they have left the location. The Uberall Location Marketing Cloud increases the online visibility of brands by listing their business information accurately and consistently across all of their locations on the online directories that matter most for local search engine optimization - helping them rank and get more foot traffic to their door


uberall Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Analytics
  • Automatic Location Detection
  • Directions
  • Distance Calculation
  • Event Promotions
  • Mapping
  • Product Search Filtering
  • Promotions / Coupons
  • Search
  • White Label

uberall Reviews Recently Reviewed!


1 year user experience

Jul 09, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The customer support as well as the fast overviews about every kind of statistical data.

Cons: Several problems connecting google mybusiness entrys with the software. Had to call Rep sometimes to fix bugs related to it.

Vendor Response

by uberall on July 11, 2019

Hi Thomas,

Thanks for your great feedback on our customer support and software. We are thrilled that you have had such a good experience with us so far.

We are also sorry to hear about your issues connecting GMB entries. It sounds like this specific issue has been resolved now but if you are experiencing any other issues please don't hesitate to contact us directly.

Straight forward software that works perfectly.

Jul 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everyone is able to use the software because its very straight forward to use. All the functions are thought through very well. You save a lot of time using this tool.

Cons: I need four accounts to get four bills (since we have shops in different countries). I would like to set it all together.

Vendor Response

by uberall on July 11, 2019

Hi Ben,

Thanks so much for your feedback.

We are thrilled that your experiences have been so positive and that you find the Location Marketing Cloud so useful and easy to use.

I have passed on your billing feedback to the team. Please contact us with any other issues or concerns you have in the future.

uberall has a powerful local listing tool

Jul 09, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and easy to learn. The news section (within the tool) gives useful information about new software features and new market insights.

Cons: A nice-to-have feature for "special opening hours" would be a time span. A possibility to display vacation/holiday times.

Overall: Uberall is a great company, very customer-driven with a high level of service and advice for their clients.

Vendor Response

by uberall on July 11, 2019

Hi Anna,

Thanks so much for your feedback.

It's great that you find our software so easy to use and many thanks for your comments on our service. We pride ourselves on providing a high level of support.

In regards to your feature recommendation for 'special opening hours', I have passed that on to our product team and will get back to you with an answer shortly.

Handy tool - easy to use

Jul 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: All local business information can be managed in one tool. You don't have to deal with loads of login data. Support is very quick and helpful.

Cons: Pricing is a point if you have several locations to deal with.

Overall: Overall a very good tool, easy to use and with quick support.

Vendor Response

by uberall on July 11, 2019

Hi Patricia,

We always love to hear that our support is top-notch and that our tool is meeting our users needs.

We always try and deliver a superior product and support at a price point that makes sense and the reason why we do not have a set pricing structure is because we don't want to sell our users on extras (like directories) that they simply don't need.

We try and remain as transparent as possible on this and continue to provide pricing that reflects the worth of the tool, but also takes into account the individual requirements of each customer.

Outstanding service

Jul 09, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It makes what it promisses and this really smooth. Big time saver.

Cons: Bulk changes still per Excel. But hey, we all use Excel regulary, or not?

Overall: Outstanding friendly and helpful customer service

Vendor Response

by uberall on July 11, 2019

Hi Markus,

It's really satisfying to hear that we deliver on what we promise, especially in regards to our level of customer service and support - which is what we pride ourselves on.

Thanks for your additional comments on Excel. We are always trying to understand how to improve and deliver the best possible user experience. I have passed on your Excel comments to the product team.

Great product

Jul 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and simple commercial offer.

Cons: Nothing yet for the moment. Everything works well

Vendor Response

by uberall on July 19, 2019

Hi Balthazar,

It's great that you find the Uberall software so easy to use.

We love hearing your feedback so please stay in touch regarding your ongoing experience with us.