# OctopusPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is OctopusPro the right Field Service Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/171739/OctopusPro/reviews

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OctopusPro

4.5 (13)

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Last updated March 13th, 2026

# Reviews of OctopusPro

Ease of use

4.5

Customer Service

4.7

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Anthony I.  
Owner  
Music  
Used the software for: Less than 6 months

### "One platform that powers sales, marketing, and CRM"

March 25, 2025

5.0

It is in line with our interests; it has enabled us to reach a wider audience, reach the target audience through campaigns, follow up with clients, and grow our profitable business. With all we require from a CRM and more, Pipedrive has done incredibly well in my company, and we have seen a rise in income since we implemented it.

Pros

In my company, the program has features that support client relationship management. Its interface is simple and easy to use; it offers all the features we need to enter the market, comprehend clients, and give them with the appropriate goods and services based on their requirements and availability. It has contributed to the improvement of crucial procedures that are closely related to sales.

Cons

Although the program is great and performs at its best, it is limited in its ability to integrate with other tools; if it gets better, we may be able to make better use of our tools and save time and effort.

Review Source

JC

Jim C.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "Reliable cloud hosting and 24/7 support"

August 4, 2025

5.0

OctopusPro enables everyone in your organization to participate, streamlining the entire workflow. With reliable cloud hosting and 24/7 support, we’ve improved client satisfaction and cut admin costs significantly.

Pros

OctopusPro has been a total time-saver. Job scheduling and team assignments are now fully automated. Clients receive confirmations and reminders, and we can track progress and feedback all in one place. The ability to invoice and take payments instantly is a big plus.

Cons

The mobile interface, while functional, could be more user-friendly for field staff with limited tech experience.

Review Source

VT

Veronica T.  
Co-founder  
Child Day Care Services  
Used the software for: 6-12 months

### "Disappointed customer "

July 24, 2024

1.0

I joined Octopus Pro earlier this year as I believed its features would suit my business needs. As a small business, cost was a concern, but I was promised adequate onboarding training and support. Initially, I received help from a friendly and helpful support person. Once agreeing to sign on, I was handed over to another support member (\[sensitive content hidden\]). He lacked professionalism and knowledge. When I asked to work with the original support person again, I was told they didn't exist and \[sensitive content hidden\] was the only one on the team. This felt strange and of course, created trust issues. Unhappy with the support, I canceled my trial on time but was still charged. Octopus acknowledged their mistake and offered a refund plus a 'premium onboarding service,' but the support remained unclear and disappointing. There were also billing errors, including a $5000 overcharge, causing financial strain on paying our employees. I picked up on this mistake and was eventually refunded, however, ongoing issues led to continued charges for a more expensive plan than agreed upon. I reached out to the \[sensitive content hidden\]for help but received no response. After persisting, (despite initially being told that \[sensitive content hidden\] was the only member available), I was later assigned a new team member and offered more services to keep me on, which I declined, asking for a refund instead, which was denied. Overall, while Octopus Pro offers flexibility in scheduling and payments, its customer support lacks compassion, clarity, and integrity, significantly affecting my small business's growth. Our most recent issue is a charge for this month of $300 AUD, despite cancelling last month. Awaiting a response and not feeling very positive about the experience. Strongly recommend using a different platform.

Pros

The idea of Octopus Pro sounded like it would suit my business but in fact it is extremely complex and the customer support/onboarding is awful.

Cons

We have been incorrectly charged on multiple occasions. One month we were accidentally charged almost $5000. This was refunded after a week with little acknowledgement or explanation. We cancelled our membership after this. We have just been charged this month despite having received a written approval of our request to cancel. After speaking to other small business’ who were looking into Octopus, it is clear that our issue is a common one.

Review Source

Abraham A.  
Founder  
Computer Software  
Used the software for: Less than 6 months

### "Saves time "

April 1, 2025

5.0

Great for streamlining field operations, but could use minor UI improvements.

Pros

The automated job assignment feature saves so much time. Customer support is responsive and helpful.

Cons

The reporting dashboard could be more customizable.

Review Source

Jeffery M.  
CEO  
Telecommunications  
Used the software for: 6-12 months

### "Incredible Customer Support"

March 20, 2025

5.0

This is assisting us in streamlining processes and cutting down on redundant data entering, which lowers errors.

Pros

We've always tried to make our business procedures more efficient, and Octopuspro has helped us achieve this goal. We consolidated six disparate systems and procedures into one, and by having a single location for data entry, we anticipate time savings. The onboarding procedure is first-rate, and the software is incredibly user-friendly.

Cons

Although it works, the Engage mechanism has to be improved.

Review Source

DW

Derrek W.  
Manager  
Computer Software  
Used the software for: Less than 6 months

### "automate invoicing and bookings"

May 17, 2025

5.0

OctopusPro is a cloud-based service management software with all the features and tools you need to manage and grow your business.

Pros

It has allowed us to better organize our customer data, automate invoicing and bookings, and cut back on time spent coordinating between field staff and office support.

Cons

A few more integrations would make it perfect.

Review Source

Gary A.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "A Real Estate company's usage of FSM"

February 28, 2025

5.0

In the construction industry, we are replacing their paperwork process with FSM. For the construction check, those developers would fill out a ton of paperwork and take a ton of photos before returning to the office. You would then need to arrange and classify that documentation. Just organizing those paper files takes a lot of effort and money. They save a great deal of time and simplify the process by using FSM, allowing the developers to concentrate on their work!

Pros

I appreciate how simple it is for our clients to replace their outdated paperwork process using just their phone. and more effective for the actual task.

Cons

I believe that the system must be in an internet environment, which is a minor annoyance for engineers working in the construction industry.

Review Source

David M.  
Founder  
Real Estate  
Used the software for: Less than 6 months

### "Gigantic help for our company"

March 13, 2025

5.0

Octopuspro has been of great help in our Industry, and specifically our company.

Pros

Our company lacked accurate field management which has been a thorn on us. But, we got help when we found about Octopuspro app, and it has helped us solve our major issue.

Cons

We started using them less than six months, so there isn't anything to complain on for now.

Review Source

JH

Jerry H.  
President  
Food & Beverages  
Used the software for: Less than 6 months

### "Make our job easier in FSM"

February 27, 2025

5.0

Priority based workorder assignment, real time crew availability check and work order assignment features made this product unique.

Pros

Automatic workorder assignment & live crew tracking features made our job easier. Octopuspro helped us to maintain the whole flow in one window from work order creation to feedback on completion. Thanks for everything

Cons

Nothing much to specify. We have got every customization that we wanted as per our needs within a day or so.

Review Source

Jessica A.  
Sales  
Consumer Services  
Used the software for: 6-12 months

### "Exceeded our expectations and continues to do so"

February 24, 2018

5.0

OctopusPro offers many features and integrations which Customer Support have been quick to help us out with when needed.

Pros

OctopusPro makes it extremely easy to manage our staff, customers, bookings, invoicing, payments, sales campaigns and a whole lot more. Our entire team are very impressed. OctopusPro really has too many features to mention in this review. A few features to mention: - Technician AND customer facing app - Very helpful dashboard - Jobs status notification to clients - Ability for field workers to manage a job end to end (job check in, arrived onsite, work completed, accept payment), etc. - Very responsive Customer Service

Review Source

BS

Brendan S.  
CoFounder  
Real Estate  
Used the software for: Less than 6 months

### "Functional app "

March 8, 2025

5.0

Being a real estate company, the app has really been functional for our use, and we do not have to worry about contacting the support every time.

Pros

We have been using the service being provided at Octopuspro and it's been a great experience. The app is very easy to use and navigate.

Cons

We do not have anything against Octopuspro.

Review Source

RJ

Rosa J.  
Zenin Massage on Demand  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Enhancing Business Efficiency"

July 23, 2024

5.0

Pros

OctopusPro has significantly simplified our scheduling and booking operations. The intuitive interface allows our clients to book appointments seamlessly through our website, enhancing convenience and satisfaction. The mobile app has been instrumental in managing our staff schedules efficiently, reducing administrative workload.

Cons

OctopusPro offers extensive features, navigating through all of them can initially be overwhelming for new users. However, with time and guidance, mastering the system becomes easier.

Review Source

CM

Carolyn M.  
Dispatcher  
Automotive  
Used the software for: Less than 6 months

### "Not a bad dispatching software, but has some glitches"

December 1, 2020

3.0

Pros

The software is great for dispatching and does what it is supposed to.

Cons

The fact that they are based in New Zealand and it takes forever for the pages to load. Also, the techs were not a fan either as they would receive multiple notifications and could not continue until they answered the notification. A lot of steps to get one item completed.

Review Source

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