--- title: "FrontDesk Master Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FrontDesk Master Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/171751/FrontDesk-Master/" page_type: "product" language: "en" --- # FrontDesk Master Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FrontDesk Master ## What is FrontDesk Master? Affordable all-in-one software for hostels. Why keep searching when you can start our free trial today? No credit card or commitment. ## What is FrontDesk Master used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Hostel Management](https://www.capterra.com/hostel-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FrontDesk Master?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.frontdeskmaster.com&name=FrontDesk Master) ## FrontDesk Master Overview Updated August 2026 AI summary FrontDesk Master is a cloud-based hospitality property management solution built for small businesses managing guest accommodations. It covers reservations, front desk operations, guest communications, housekeeping, and billing, while supporting online booking, calendar, and channel management. With multi-property and multi-currency options, it integrates with booking and payment platforms to help property teams coordinate daily operations and guest experiences. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FrontDesk Master 4.9 (10) VS. [4.3 (346)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting Price $25 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.2 (343) Value For Money 5.0 (10) Value For Money 4.1 (327) Customer Service 5.0 (10) Customer Service 4.0 (336) ## FrontDesk Master alternatives [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) [4.1 (236)](https://www.capterra.com/p/144307/Little-Hotelier/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144307/Little-Hotelier/) Highest Rated [Hostel Mate](https://www.capterra.com/p/10026918/Hostel-Mate/) [5.0 (7)](https://www.capterra.com/p/10026918/Hostel-Mate/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10026918/Hostel-Mate/) [SpaceBasic](https://www.capterra.com/p/10025548/SpaceBasic/) [5.0 (3)](https://www.capterra.com/p/10025548/SpaceBasic/#reviews) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025548/SpaceBasic/) [View all alternatives](https://www.capterra.com/p/171751/FrontDesk-Master/alternatives/) ## FAQs about FrontDesk Master Overview ### Which roles and teams benefit most from FrontDesk Master? FrontDesk Master is most used by hospitality owners, general managers, directors, and property management leaders who oversee daily lodging operations. These teams rely on it to manage reservations, front-desk workflows, guest stays, and reporting, while consultants and founders use it to streamline processes, improve occupancy oversight, and support business growth. Answer based on 10 reviews Overview ### What company size and specific industries is FrontDesk Master built for? FrontDesk Master is designed for small lodging businesses in the hospitality sector, especially hostels, B&Bs, guest houses, and pousadas. It fits property operators that manage guest stays and front desk activity in these accommodation types. Features and Usability ### What are the key features of FrontDesk Master? FrontDesk Master offers property management and guest communications, plus reservations management, booking management, and front desk management. It also includes channel management, online booking, housekeeping management, billing and invoicing, reporting and analytics, access controls/permissions, and multi-property support. Integrations ### Which third-party tools and platforms does FrontDesk Master integrate with? FrontDesk Master integrates with 9 third-party tools, including booking and channel management platforms such as CultBooking, HotelRunner, Omnibees, Pricepoint, and SiteMinder, plus marketing and payment tools like Google Ads, Google Analytics 360, Stripe, and WhatsApp. Getting Started and Support ### What training and onboarding options does FrontDesk Master offer? FrontDesk Master provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation offers written reference material for self-paced review, and videos give visual walkthroughs of features and tasks. Getting Started and Support ### What customer support options does FrontDesk Master offer? FrontDesk Master provides email/help desk support, a knowledge base, and chat. With no reviewer feedback available on support experience, the product’s support quality cannot be assessed here, so the channel list is the only confirmed detail. ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra reviewers point to these as the top priorities when choosing hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) FrontDesk Master supports all three features buyers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help properties manage bookings accurately, keep availability up to date across calendars, and accept direct reservations online, allowing teams to reduce scheduling conflicts, improve occupancy management, and deliver a smoother guest booking experience. Online Booking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Built-in Accounting 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accounting functionality within the system, not requiring integration with third-party tools Point of Sale (POS) 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software FrontDesk Master 46 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.7 (10) 4.7 Based on 10 reviews ## Pricing Value for money 5.0 (10) Free Trial Basic $25.00 Per Month Value for money 5.0 (10) 5.0 Based on 10 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ HotelRunner](https://www.capterra.com/p/158882/HotelRunner/)[ CultBooking](https://www.capterra.com/p/189106/CultBooking/)[ Omnibees](https://www.capterra.com/p/152803/Omnibees/)[ Pricepoint](https://www.capterra.com/p/229348/Pricepoint/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 4.9 Based on 10 reviews Filter by rating 5(9) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent FB Felipe B. Owner Hospitality ### "8/10" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2021 We have the full package (PMS, CM & BE) and I am more than satisfied with it; we actually changed software last year to one of the big ones, and was delighted to come back with FDM and check out it´s improvement Pros Excellent support and even better empathy when situations like COVID-19 arise. Software is under permament development and they´re eager to improve with our input. Value for money is one of the best in market and more than enough to run 2 properties for an overall of more than 300 beds at more than 80% occ Cons Overbookings in virtual rooms when availability is running out, and duplicity in items on POS Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Toni S. Director Hospitality ### "Best Reservation System and Channel Manager in the Hostel Industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2021 Excellent, dynamic reservation system for the hostel industry. Pros Easy to train new staff, reporting was excellent, most up to date reservation system in the hostel industry Cons did not integrate with our food and beverage system, nor our accounting software. Reasons for choosing FrontDesk Master Price! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Javier A. Consultant Hospitality ### "Excellent!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2021 Very complete, support is there when you need it Pros It covers a lot of aspects deeply needed, and they keep working on adding new features every trimester. Cons Mobile could be improved (and already began) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HG Hayim G. Manager Hospitality ### "Easy to use and lots of functions " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2021 Good hulpdesk, Pros Easy to use, lots of reports, Chanel manger work very good, Cons Not always can be customized to your needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FE frodo E. hotel owner Hospitality ### "Not sure where I´d be without it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2021 It just prevents me from having to hire a full team that handles reservations. FDM handles most things for me, automatically. Pros Best feature is the all-in-one-package. PMS, POS, channel management, rate management, booking engine. Another really good point is the support team. Normally they´re already quick, but if something really blows up, I´ve always been able to get attention within 1 hour, using their "urgent" email. Ah, a few years ago they made the jump to browser app, which really worked out very nicely. Cons Sometimes screens displayed to my staff, are not updated. Also, the easiest and most intuitive way to view prices (select the bed you want to sell, over the days you want to sell it, and hover for the price to pop up) is faulty. But I´m sure this will be quite temporary, as they´re a well organized company with a proper timeline for fixing things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Laszlo P. Onwer/Manager Hospitality ### "Game changer to our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2021 We are handling all of our accommodation business in FronDesk: reservations, payments, selling channels, everything. The support is very friendly, helpful, and quick. It is really a pleasure to work with them. Pros This software is the base of operating our accommodation. It is so flexible and well-formed that we could satisfy all the needs we got even when our needs changed. Cons Most of the time when new needs popped up the developers were already working on the solution being ahead of our needs. We did not miss anything. It was very easy for us to switch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joab M. Accommodation Senior Manager & Co-Founder Retail ### "Full integrated PMS, user-friendly and easy to use, many functionalities, constantly updating." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2018 Better revenue management, more efficiency on the operation, no time waste for the reception, easy to teach and to learn for new staff training, clear and easy to read reports. Pros It allows administrator and managers to do revenue management, extract reports amazing interface and all staff are able to manage well it functions. Cons Sometimes the system gets slow to respond some functions. Entering a new reservation, switching bed, the system gets slow and we need to re-lead the page which sometimes helps and other time it stays the same. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jonny B. Owner ### "As one of the very first users of FrontDeskMaster, I have no problem in saying this is the best PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 16, 2018 Pros The software has been developed by hostel owners for hostels and other accommodation providers. The development team is constantly updating and improving the product. Customer support is second to none. Some of the newest developments being rolled out shortly are integration with card payment providers and a passport/ID reader. There is so much functionality and customisation available. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AF Ari F. General Manager ### "I feel you get good value either you use all the features or just the basics" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2018 better control, better reporting Pros integrated channel manager with no extra cost, strategy manager , easy way to add nights to existing reservation Cons it isnt shown if a key deposit was done with credit card or cash, hostelworld non refundable rate isn't connected Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Alberto G. Hostel Owner Leisure, Travel & Tourism ### "It fits for my hostel's needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2018 Time saver. Before using this system for my hostel I didn't have time to leave the property. It facilitates and organize. Pros I like how easy it is to use and how it manages my whole property. Reservations, channel manager, financial, staff, reports... And also how helpful the support is! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171751/FrontDesk-Master/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.