# FrontDesk Master Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is FrontDesk Master the right Hospitality Property Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/171751/FrontDesk-Master/reviews

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FrontDesk Master

4.9 (10)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of FrontDesk Master

Ease of use

4.7

Customer Service

5.0

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Joab M.  
Accommodation Senior Manager & Co-Founder  
Retail  
Used the software for: 1-2 years

### "Full integrated PMS, user-friendly and easy to use, many functionalities, constantly updating."

February 18, 2018

5.0

Better revenue management, more efficiency on the operation, no time waste for the reception, easy to teach and to learn for new staff training, clear and easy to read reports.

Pros

It allows administrator and managers to do revenue management, extract reports amazing interface and all staff are able to manage well it functions.

Cons

Sometimes the system gets slow to respond some functions. Entering a new reservation, switching bed, the system gets slow and we need to re-lead the page which sometimes helps and other time it stays the same.

Review Source

fE

frodo E.  
hotel owner  
Hospitality  
Used the software for: 2+ years

### "Not sure where I´d be without it"

January 18, 2021

5.0

It just prevents me from having to hire a full team that handles reservations. FDM handles most things for me, automatically.

Pros

Best feature is the all-in-one-package. PMS, POS, channel management, rate management, booking engine. Another really good point is the support team. Normally they´re already quick, but if something really blows up, I´ve always been able to get attention within 1 hour, using their "urgent" email. Ah, a few years ago they made the jump to browser app, which really worked out very nicely.

Cons

Sometimes screens displayed to my staff, are not updated. Also, the easiest and most intuitive way to view prices (select the bed you want to sell, over the days you want to sell it, and hover for the price to pop up) is faulty. But I´m sure this will be quite temporary, as they´re a well organized company with a proper timeline for fixing things.

Review Source

FB

Felipe B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "8/10"

October 13, 2021

4.0

We have the full package (PMS, CM & BE) and I am more than satisfied with it; we actually changed software last year to one of the big ones, and was delighted to come back with FDM and check out it´s improvement

Pros

Excellent support and even better empathy when situations like COVID-19 arise. Software is under permament development and they´re eager to improve with our input. Value for money is one of the best in market and more than enough to run 2 properties for an overall of more than 300 beds at more than 80% occ

Cons

Overbookings in virtual rooms when availability is running out, and duplicity in items on POS

Review Source

TS

Toni S.  
Director  
Hospitality  
Used the software for: 2+ years

### "Best Reservation System and Channel Manager in the Hostel Industry"

August 19, 2021

5.0

Excellent, dynamic reservation system for the hostel industry.

Pros

Easy to train new staff, reporting was excellent, most up to date reservation system in the hostel industry

Cons

did not integrate with our food and beverage system, nor our accounting software.

Reason for choosing FrontDesk Master

Price!

Review Source

LP

László P.  
Onwer/Manager  
Hospitality  
Used the software for: 2+ years

### "Game changer to our business"

January 8, 2021

5.0

We are handling all of our accommodation business in FronDesk: reservations, payments, selling channels, everything. The support is very friendly, helpful, and quick. It is really a pleasure to work with them.

Pros

This software is the base of operating our accommodation. It is so flexible and well-formed that we could satisfy all the needs we got even when our needs changed.

Cons

Most of the time when new needs popped up the developers were already working on the solution being ahead of our needs. We did not miss anything. It was very easy for us to switch.

Review Source

AF

Ari F.  
General Manager  
  
Used the software for: 2+ years

### "I feel you get good value either you use all the features or just the basics"

February 16, 2018

5.0

better control, better reporting

Pros

integrated channel manager with no extra cost, strategy manager , easy way to add nights to existing reservation

Cons

it isnt shown if a key deposit was done with credit card or cash, hostelworld non refundable rate isn't connected

Review Source

JB

Jonny B.  
Owner  
  
Used the software for: 2+ years

### "As one of the very first users of FrontDeskMaster, I have no problem in saying this is the best PMS"

February 16, 2018

5.0

Pros

The software has been developed by hostel owners for hostels and other accommodation providers. The development team is constantly updating and improving the product. Customer support is second to none. Some of the newest developments being rolled out shortly are integration with card payment providers and a passport/ID reader. There is so much functionality and customisation available.

Review Source

HG

Hayim G.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Easy to use and lots of functions "

January 21, 2021

5.0

Good hulpdesk,

Pros

Easy to use, lots of reports, Chanel manger work very good,

Cons

Not always can be customized to your needs

Review Source

JA

Javier A.  
Consultant  
Hospitality  
Used the software for: 1-2 years

### "Excellent!"

February 1, 2021

5.0

Very complete, support is there when you need it

Pros

It covers a lot of aspects deeply needed, and they keep working on adding new features every trimester.

Cons

Mobile could be improved (and already began)

Review Source

AG

Alberto G.  
Hostel Owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "It fits for my hostel's needs"

January 18, 2018

5.0

Time saver. Before using this system for my hostel I didn't have time to leave the property. It facilitates and organize.

Pros

I like how easy it is to use and how it manages my whole property. Reservations, channel manager, financial, staff, reports... And also how helpful the support is!

Review Source

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