--- title: "Hotelist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hotelist Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/171814/Hotelist/" page_type: "product" language: "en" --- # Hotelist Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hotelist ## What is Hotelist? Hotelist is a Cloud PMS that provides a total tool for the Hotel receptionists, the Hotel managers, and personnel like housekeeping assistants. Its goal is to help the hotelier perform their operations with automations, in less time, less errors, and more efficiently. ## What is Hotelist used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $8.5 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hotelist?[Manage this product listing](https://www.g2.com/products/hotelist/claim_requests/new?auto=true) ## Hotelist Overview Updated September 2026 AI summary Hotelist offers hospitality property and hotel management software designed for small and midsize businesses, supporting reservations, calendar, and online booking as core capabilities. It integrates front desk, CRM, housekeeping, billing, reporting, and multi-property management, with optional features such as catering, loyalty programs, and API access. Deployment options include cloud, web, and mobile devices for flexible operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hotelist 4.9 (33) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $8.5 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (33) Ease Of Use 4.6 (1,623) Value For Money 4.8 (32) Value For Money 4.6 (1,549) Customer Service 4.9 (33) Customer Service 4.7 (1,591) ## Hotelist alternatives [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/171814/Hotelist/alternatives/) ## FAQs about Hotelist Overview ### Which roles and teams benefit most from Hotelist? Hotelist is most used by hotel managers, owners, general managers, and hospitality operations leaders who need to oversee reservations, guest check-ins, and daily property workflows. Sales and business development teams use it to manage bookings and revenue opportunities, while executives rely on it for operational visibility and performance tracking. Answer based on 33 reviews Overview ### What company size and specific industries is Hotelist built for? Hotelist is designed for businesses in the hospitality and lodging sector, including hotels, rooms-to-rent operators, camping sites, and vacation rental providers. It fits companies of different sizes that manage guest accommodations and need a system tailored to property-based booking and rental operations. Features and Usability ### What are the key features of Hotelist? Hotelist offers booking management, reservations management, and online booking, along with availability management and an availability indicator. It also includes channel management with GDS/OTA integration, billing and invoicing, payment processing, CRM, housekeeping management, maintenance scheduling, reporting and statistics, and multi-property support. Pricing ### How much does it cost and what fees or limitations are included? Hotelist starts at $8.5 per month for the Light plan with no setup fee and annual billing available. Essential costs $33.13 per month plus a $100 setup fee, and Plus costs $60.92 per month plus a $150 setup fee. A free trial is available, and website builder pricing is $17.73 per month. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Hotelist offer? Hotelist provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group presentations, self-paced reference, and visual learning resources for teams getting started with the product. Answer based on 2 reviews Getting Started and Support ### What customer support options does Hotelist offer? Hotelist provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users describe the support team as patient, professional, and helpful, with clear answers and troubleshooting. One minor frustration mentioned is that phone support is not available on Sundays. Answer based on 4 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Hotelist supports all three features that reviewers rate most highly: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help hospitality businesses manage bookings accurately, keep availability up to date across properties, and accept reservations through online channels, allowing teams to reduce scheduling conflicts, improve occupancy management, and deliver a smoother guest booking experience. Online Booking 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Customer History 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Email Management 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Reservations Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Hotelist 55 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catering Management: Manage catering operations/processes - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping: Assists with scheduling housekeeping as rooms are checked out, and tracks daily room cleanings. - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.6 (33) 4.6 Based on 33 reviews ## Pricing Value for money 4.8 (32) Free Trial [View pricing plan details](https://www.capterra.com/p/171814/Hotelist/pricing/) Light $8.50 Other,Per Month It includes: - Guest CRM Guestbook - No Channel/IBE Support - Reservation Calendar - Support: Ticket - To-Do Lists Users: 1 General Statistics - Wakeup Calls - Week & List View Room Manager Essential $33.13 Other,Per Month It includes: - Full Statistics - Guest CRM Guestbook - Management - Mobile App - Printable Documents - Reservation Calendar - Full Room Manager - Support: Ticket Invoice - To-Do Lists - Users: Unlimited - Wakeup Calls Plus $60.92 Other,Per Month It includes: - Check-in Spot - Email Tools - Full Statistics - Guestbook - Guest CRM - Housekeeping - Invoice Management - Mobile App - Printable Documents - Reservation Calendar - Full Room Manager - Support: Ticket/Telephone - To-Do Lists - Users: Unlimited - Wakeup Calls Value for money 4.8 (32) 4.8 Based on 32 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (33) 4.9 Based on 33 reviews ## User reviews Overall rating 4.9 Based on 33 reviews Filter by rating 5(30) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent GK George K. Hotelier Hospitality ### "Very expensive " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 28, 2022 Unfortunately a moderate hotel software but very expensive Pros Very expensive for these options, you have to pay for everything to be working Cons Really nothing , you have to pay for everything extra Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 12, 2022 Thank you for your review, we are sorry that you found our product expensive. We strive to organise our features into packages (light/essential/plus), in order to give you more flexibility and choice. We would be delighted to present our package options to you and find the best one that suits your needs. SS Sophia S. manager Hospitality ### "Very Satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2022 Pros The software is easy to use. Their customer service is extremely efficient Cons Having to add all bar receipts to each guest one by one. It is very time consuming. Switched from [Singular](https://www.capterra.com/p/153688/Unified-Marketing-Platform/) Wanted a cloud system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK Nikos K. MANAGER Hospitality ### "value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2022 Pros The product is easy to use. The communication with the team is direct with no delays. Cons Nothing. Everything is as described at the presentation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD fanis D. reservations manager Hospitality ### "Great PMS " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2022 We are really satisfied Pros possibility of improvements according to the needs - requests of the user Cons it would be great if the room plan could be a little bit faster Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Oscar P. Captioner Hospitality ### "Hotelist, a redefined way for the hotels to work" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 23, 2021 I have a major degree on tourism and from my own experience i can say that this softwares helps me to keep a better administration for hotels, the features that offers are above average and it’s not difficult to use it. Pros I have experienced with other softwares and for me i can say that this is a very competitive an complete, it has several features for those who want to manage different functions and areas of a hotel, the software it’s easy to use and a great tool for me, it helps me to keep all of my hotel functions to work without any delays, i definitely recommend it Cons The only cons of this softwares is that need a built base of people who use it, right now i haven’t seen to many people using it, and it’s one of the main reasons why it loses over other softwares. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OB oscar B. Analyst Transportation/Trucking/Railroad ### "i use it for make my vacations reservation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2021 Pros its easy to use and it takes me just some minutes to find my hotel, and make my reservation, its very friendly with the user Cons i can't find one specifical hotel and it makes me get in trouble, i really think it not works but i find some better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Tuition Teacher E-Learning ### "Hotelist, the only list you'll be keeping tab's on!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 7, 2021 Overall I'm pleased with this software and recommend it for everyone. Especially since the writing of this review you know they will be reading through my review and several others to fix the issues stated above. Pros The software is very easy to use, fast and efficient, new features seem to be coming out at a semi-constant pace which shows the willingness of the developer to look after their customer base. An interface that looks clean and all this without burning a giant hole in your wallet! Cons I have some issues with how reservations show up as they should be structured in a way that allows for larger periods of time slots to be covered under one. Next the smartphone implementation of this product is a little lacking and it would be nice if they had worked on this. Finally maybe a way for the site to work with more third party booking engine's. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Anastase A. Hotel Manager Hospitality ### "the best decision I made" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2020 Hotelist is my right hand . I have on my desk the reservation plan open at any time to see arrivals , departures , bed configuration , meals , prices a booking was done . All data are already inside hotelist from the moment of the booking so I can issue receipts and invoices , without needing retype anything . I organized online check in / check out . best thing , its cloud based so I can work from wherever I am during the months the hotel is closed . Pros It was my best decision to buy hotelist . The software is smooth and intuitive , I can effortlessly have access from any device I use since its cloud based and , best of all , the customer service is pure gold , the way a customer service should be . If and when I have a question , they will patiently try to clearly understand my question , answer in detail and troubleshoot everything . They are professional and friendly making me feel comfortable at any moment . Thanks guys . Keep going. Cons Its so minor , I probably shouldn't bother mentioning . I would like to be able to trim some details alone , i.e. when I move the visible period in the reservation plan now it moves just by 4 days . I would like, when i click "next" to see the next 30 days , not just 4 days . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Evi K. Hotel Hospitality ### "Essential tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2020 Very satisfied Pros Easy to use, essential tool for my work Cons Nothing really, maybe more colors for the reservations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mantou P. General Manager Hospitality ### "Best PMS for Boutique Hotels " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2020 Pros Hotelist is a very easy to use PMS which is fully cloud based. One of the best thing of Hotelist is the usability, and no trainings are required to start that you and your team can just start using it. Hotelist has also a very good price, and you get all functions modules you need for your daily business. What I also love are the integrations to other systems. You can easy connect a nice booking engine or a channel manager and it works properly. Cons Well, if I have to give a mines point then it would be that you can't call them on Sundays for support. But honestly, there doesn't exist a PMS provider which offers support by phone on Weekends, so it's all good with the Hotelist support so far ;) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171814/Hotelist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Hotelist](https://www.capterra.com/compare/152433-171814/Hostaway-vs-Hotelist) [Hotelizer vs Hotelist](https://www.capterra.com/compare/171814-251146/Hotelist-vs-Hotelizer-PMS)