# Hotelist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hotelist the right Hospitality Property Management solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171814/Hotelist/reviews --- Hotelist 4.9 (33) [View alternatives](https://www.capterra.com/p/171814/Hotelist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hotelist Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews ob oscar b AnalystTransportation/Trucking/Railroad, 10,001+ employeesUsed the software for: Less than 6 months. “its easy to use and it takes me just some minutes to find my hotel, and make my reservation, its very friendly with the user“ June 22, 2021 SP Shashank P Tuition TeacherE-Learning, 2 - 10 employeesUsed the software for: 6-12 months. “The software is very easy to use, fast and efficient, new features seem to be coming out at a semi-constant pace which shows the willingness of the developer to look after their customer base.“ May 7, 2021 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Oscar P. Captioner Hospitality Used the software for: 6-12 months ### "Hotelist, a redefined way for the hotels to work" July 23, 2021 4.0 I have a major degree on tourism and from my own experience i can say that this softwares helps me to keep a better administration for hotels, the features that offers are above average and it’s not difficult to use it. Pros I have experienced with other softwares and for me i can say that this is a very competitive an complete, it has several features for those who want to manage different functions and areas of a hotel, the software it’s easy to use and a great tool for me, it helps me to keep all of my hotel functions to work without any delays, i definitely recommend it Cons The only cons of this softwares is that need a built base of people who use it, right now i haven’t seen to many people using it, and it’s one of the main reasons why it loses over other softwares. Review Source AA Anastase A. Hotel Manager Hospitality Used the software for: 1-2 years ### "the best decision I made" June 15, 2020 5.0 Hotelist is my right hand . I have on my desk the reservation plan open at any time to see arrivals , departures , bed configuration , meals , prices a booking was done . All data are already inside hotelist from the moment of the booking so I can issue receipts and invoices , without needing retype anything . I organized online check in / check out . best thing , its cloud based so I can work from wherever I am during the months the hotel is closed . Pros It was my best decision to buy hotelist . The software is smooth and intuitive , I can effortlessly have access from any device I use since its cloud based and , best of all , the customer service is pure gold , the way a customer service should be . If and when I have a question , they will patiently try to clearly understand my question , answer in detail and troubleshoot everything . They are professional and friendly making me feel comfortable at any moment . Thanks guys . Keep going. Cons Its so minor , I probably shouldn't bother mentioning . I would like to be able to trim some details alone , i.e. when I move the visible period in the reservation plan now it moves just by 4 days . I would like, when i click "next" to see the next 30 days , not just 4 days . Review Source GK George K. Hotelier Hospitality Used the software for: 6-12 months ### "Very expensive " June 28, 2022 3.0 Unfortunately a moderate hotel software but very expensive Pros Very expensive for these options, you have to pay for everything to be working Cons Really nothing , you have to pay for everything extra Review Source Response from re.compile September 12, 2022 Thank you for your review, we are sorry that you found our product expensive. We strive to organise our features into packages (light/essential/plus), in order to give you more flexibility and choice. We would be delighted to present our package options to you and find the best one that suits your needs. YG Yannis G. Operations & Sales Executive Hospitality Used the software for: 6-12 months ### "Versatile cloud solution" March 27, 2019 5.0 We use hotelist on two properties, One is basic accommodation with no services and the second a 4\* hotel with fully operational F&B department Hotelist is bridged with our channel manager effectively removing data entry from our daily routine. The development teams listens and performs constant tweeks and updates. In addition to the above the PMS also offers integration with a POS app which allows us to automatically synchronize charges from the F&B departments to the guest rooms. The only area with room for improvement is the variety of exportable reports and to be completely honest it is a very small tradeoff for a constantly evolving ,purely cloud-based PMS. Pros Fast, stable, user-friendly and quite feature-rich without feeling bloated and complicated. We actually needed no training even on the first day of opeation since the team has compiled a very comprehensive manual. The housekeeping app has saved us the usual phone calls in order to verify the room status with the housekeepers. The android app can also be a life-saver on those not-so-rare occasions that someone needed availability immediately while I had no access to my laptop. Cons Would have prefered more exportable statistics / Reports, I do know however that the team is performing constant upgrades (I have actually seen suggestions that I made implemented in the program, never had that experience with a PMS ) Review Source Kosmas G. Hospitality Account Officer Hospitality Used the software for: 6-12 months ### "A very good and easy PMS to use" October 23, 2019 4.0 That PMS with the Channel Manager use is a must for managing a hotel. Many channels, our site, all in one calendar. Pros I like that is cloud based, that is fast and efficiency in supporting it. Cons That pms can take the cost/day when creating a reservation and fill the correct total amount. That field must be customisable too. Reason for choosing Hotelist Curiosity and it seems the right for one of our hotels that we manage (26rooms) Review Source Response from re.compile November 3, 2019 We are grateful for your feedback and we are also happy to announce that the custom pricing plans for offline reservations is already implemented and ready to be released on our next version! Hang tight! SS Sophia S. manager Hospitality Used the software for: 2+ years ### "Very Satisfied" January 27, 2022 5.0 Pros The software is easy to use. Their customer service is extremely efficient Cons Having to add all bar receipts to each guest one by one. It is very time consuming. Switched from [Singular](https://www.capterra.com/p/153688/Unified-Marketing-Platform/) Wanted a cloud system Review Source NK Nikos K. MANAGER Hospitality Used the software for: 2+ years ### "value for money" January 11, 2022 5.0 Pros The product is easy to use. The communication with the team is direct with no delays. Cons Nothing. Everything is as described at the presentation. Review Source EK Evaggelos K. Owner/Manager Hospitality Used the software for: 2+ years ### "Very useful for our daily hotel operations" April 16, 2019 5.0 Pros It has helped us greatly with very fast checkin/checkout, something that our visitors appreciate, as well as the quick rates and availability management for our rooms. Amazing support and quick updates. Cons We would like to see more integrations with 3rd party applications. Review Source Response from re.compile April 19, 2019 Dear Evaggelos, Thank you for your review! We are currently working in integrating 2 new channel mangers/online booking engines, as well as electronic door lock vendors in order to level up your infrastructure power! Best, Hotelist Dev Team Dimitris D. Manager Used the software for: 1-2 years ### "Your persolan high quality reseptionist" January 12, 2018 5.0 Saving time, more professional services to my customers Pros Friendly to use, saving time, upgade quality of services to my customers, good suport every time needed, nice interface. Frequent updates. Reasonable cost Review Source MP Mantou P. General Manager Hospitality Used the software for: 6-12 months ### "Best PMS for Boutique Hotels " June 7, 2020 5.0 Pros Hotelist is a very easy to use PMS which is fully cloud based. One of the best thing of Hotelist is the usability, and no trainings are required to start that you and your team can just start using it. Hotelist has also a very good price, and you get all functions modules you need for your daily business. What I also love are the integrations to other systems. You can easy connect a nice booking engine or a channel manager and it works properly. Cons Well, if I have to give a mines point then it would be that you can't call them on Sundays for support. But honestly, there doesn't exist a PMS provider which offers support by phone on Weekends, so it's all good with the Hotelist support so far ;) Review Source KG Katerina G. Manager Hospitality Used the software for: 6-12 months ### "Excellent easy to use programm" November 8, 2019 5.0 Pros Easy to use. many details about customers and bookings. Cons Not helpfull on smartphone. I didn't use it on smartphone at all. It should be better. Review Source SS Sylvia S. Hotel Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Hotelist " March 26, 2019 5.0 I am really happy using Hotelist. It is easy and understandable and I believe a wonderful tool for all users! Pros The User interface is simple and the support team is wonderful Cons The view of the reservations. I believe it should be presented in a better way so you can view larger periods with one look but in the same time be able to view the dates and bookings in larger icons Review Source NP Nikos P. Hotel Manager Hospitality Used the software for: 2+ years ### "Easy, reliable and value for money" March 12, 2019 5.0 Pros I start using Hotelist after many years of conventional programs and I found it to be easy to learn, reliable, with plenty of features and easy to use them. Is fast throught the internet and I love the idea of using it in every platform and any device. Cons There are some issues with the statistics but they are getting better with every update. Review Source UT Ute T. Owner Hospitality Used the software for: 2+ years ### "Better guest services" March 19, 2019 5.0 Above all, it works for us, giving us the time to provide better guest services. Pros We work with Hotelist for 2 years and i admire the constant improvements. Our daily tasks have been made much easier and it is now a necessary tool for our work. Cons We had problems with viewing our property via mobile but that has been addressed and fixed in the latest releases. Review Source TZ TONIA Z. MANAGER Hospitality Used the software for: 1-2 years ### "A great business tool" October 22, 2019 5.0 An excellent software which offers a great customer support. Pros I like the use of Channel Manager. My reservations are well organised and I don't worry about reservation issues, such as overbooking. In addition, Hotelist has saved me a lot of time and it has made my work easier and more efficient. Cons I can't think any disadvantages. Hotelist has really improved my work. Review Source Response from re.compile November 3, 2019 Thank you so much! We strive to improve constantly in order to provide our clients with cutting edge features and services! AK Andreas K. Hotel manager Hospitality Used the software for: 2+ years ### "Excellent " March 12, 2019 5.0 It’s really a pleasure to work with Hotelist They listen their customer’s needs and realize them in future updates Pros Excellent software gets often updated with lots of improvements Excellent customer care they will never let you down very helpful Cons Réservations system House keeping and breakfast list Accounting Review Source DL Dimitrios L. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "simple and strong" October 23, 2019 5.0 Pros It's very easy to use.but yet very strong in its job. Cons Nothing yet. I believe that the phone app can take more improvement. Review Source Response from re.compile November 3, 2019 Thank you for your review, and we are happy to say that our mobile apps (both housekeeping and the manager app) will be getting revamped soon, with more features and more services! AS Aldo S. Hotel Manager Hospitality Used the software for: 6-12 months ### "Best HMS " February 25, 2020 5.0 I am solving overbooking reservations , that means bad feedbacks !! Pros Everything I like so much email automations it helps me so much I like the channel manager settings it's very easy to change prices restrictions and availability, housekeeping everything !!! Cons Nothing I like everything about Hotelist ! Reason for choosing Hotelist Because I have not seen email automations to another product and I am sure that they don't have this service for whatever problem we have \[SENSITIVE CONTENT HIDDEN\] and his team do their best to solve it as soon as possible with pleasure . Review Source IC Irini C. Welcome Manager Hospitality Used the software for: 1-2 years ### "Easy, Fresh & Functional Software" May 15, 2019 5.0 Pros Easy to learn & use, ability to customise yours & your guests needs, every mistake is easy to correct! Cons I would recommend for the multiple reservations:1) they could have different names of guests & the comments to be for each room separately Review Source Response from re.compile May 16, 2019 Thank you! We have currently implemented the names of guests per room, and its already out on our latest version! :-D - The comments per room is actually a great idea! Will be adding this to our list. fD fanis D. reservations manager Hospitality Used the software for: 1-2 years ### "Great PMS " January 11, 2022 5.0 We are really satisfied Pros possibility of improvements according to the needs - requests of the user Cons it would be great if the room plan could be a little bit faster Review Source CP Christina P. hotel managing Hospitality Used the software for: 2+ years ### "Utopia Guesthouse Santorini - Hotelist" March 25, 2019 5.0 Pros The new dashboard and environment of the platform. Functional and easy to use. Cons Like to see more options like when a notification is read, would like to have a specific button for each one. Review Source YM Yiannis M. CEO Hospitality Used the software for: 2+ years ### "The application ease of use gives us more time to deal with hospitality rather than software issues." February 20, 2018 5.0 Time, organization, happy clients Pros With the Checkin Spot and other features the registration time for new guests as well as the validity of their information, raises the quality of our services. Cons Cloud based software work with connected, sometimes our connection went down, the software did not have a problem but still Internet is important for it to work. Review Source ET Eva T. Owner Hospitality Used the software for: 1-2 years ### "It is an amazing, flexible tool that offers solution to every need! I highly recommend it" January 13, 2018 5.0 I organised my business in the best way, saving important time. No overbookings, great follow up on next day services, very helpful extra tools like email marketing . The reservations calendar and system, is one of the best you can find. Pros It is perfectly designed and truly functional. Ideal PMS for small and medium size hotels, perfect channel management and above all, the support team is always there. Cons There is no disadvantage I could mention. Even at the very beggining when the software was under completion, all the basics worked perfectly for me. Review Source SK Stavros K. Hotel owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Useful hotel management software " March 14, 2019 5.0 Pros \- Easy to use - Helpful statistics - Quick support and helpful staff in case of a problem Cons Most of the issues that I had a problem with, were solved with the last upgrade. Review Source BF Bill F. General Manager and Owner Hospitality Used the software for: 6-12 months ### "The app that all the hotels must have." February 25, 2020 5.0 We use hotelist every single day. It's a perfect app that allows you to have every information about your reservations in one place. Pros First of all, this is an easy use app. Everyone can use it. Second, it's very modern. and 100% functional working. Great support center. Cons The truth is that there is nothing wrong. Everything works perfectly! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.