HubSpot

HubSpot Marketing

4.5 / 5 2136 reviews

Who Uses This Software?

HubSpot's all-in-one Marketing software is ideal for growing companies who want to use Inbound marketing to increase traffic, convert leads, and prove ROI.


Average Ratings

2136 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $200.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • HubSpot
  • www.hubspot.com/
  • Founded 2006
  • United States

About HubSpot Marketing

HubSpot inbound marketing software provides self-service business intelligence and web analytics reporting to measure the success of your website and online marketing efforts. HubSpot also helps your business get found online, convert your website traffic into leads & customers, and optimize based on your results. Request a FREE assessment today to see how HubSpot can help you drive leads, sales, and monitor the success of your business!


HubSpot Marketing Features

  • Analytics
  • Collaborative Writing
  • Comment Moderation
  • File Sharing
  • Group Posting
  • Post Management
  • Search
  • WYSIWYG Rich Text Editing
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Mailing List Management
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor
  • A/B Testing
  • Analytics
  • Drag & Drop
  • Form Creation
  • Real Time Editing
  • Responsive
  • SEO Management
  • Templates
  • Contact Discovery
  • Contact Import/Export
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Visitor Identification
  • A/B Testing
  • Auditing
  • Competitor Analysis
  • Content Management
  • Dashboard
  • Google Analytics Integration
  • Keyword Research Tools
  • Keyword Tracking
  • Link Management
  • Localization
  • Mobile Search Tracking
  • Rank Tracking
  • Revenue Management
  • User Management
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling

HubSpot Marketing Reviews Recently Reviewed!


Organized and very efficient

Apr 23, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a huge time saver for me, and it's so nice how everything is kept in track. It's very easy to use too.

Cons: I think this is ideal for smaller businesses but maybe not for a very large corporation. It is quite expensive too I'll point out.

Overall: Some very great features were offered also making organization a breeze

Intuitive and easy to use for a novice!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a generally tech savvy person but this type of software was new to me. I have to say hubspot really put user experience at the forefront with their product and helped me get tune hang of things very quickly!

Cons: Uploading excel contact files was a little bit confusing starting out, so it took me a couple attempts you get it right. Well worth the effort though!

I use this in my sales role and it helps a lot.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use and integrates well with your existing software. I use it as an addition to our CRM.

Cons: It has been buggy at times and has not allowed my emails through outlook to send on occasion, not sure if it is this or another problem with my computer.

Strong and exhaustive yet expensive automation platform

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Lots of features that are constantly updated and the ability to cut down on labor hours required using all their automated services, plus lots of integration opportunities

Cons: The price can be prohibitive, especially since you can't pick and choose which features you need and which you don't. Customization could also be improved.

Capterra-loader

A Big Product

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Hubspot Marketing is a big product. It can do a lot. There are so many tools and features. Sometimes too many to use. We didn't know anything about using Hubspot Marketing before we started. Hubspot taught us all we know. Their training courses are easy to watch and easy to understand, but there is a learning curve.

As with anything in marketing, results do not happen overnight. We started using Hubspot Marketing in February of 2014. It took us 8-12 months to really start seeing major results. During this time, we had a personal customer success manager who was helping us along the way. Flash forward over 4 years later and we are still using Hubspot Marketing.

We primarily use it to host our blog content, CTAs, and landing pages.

Cons: We would not be where we are without Hubspot Marketing. With that said, we feel like we are not fully using Hubspot to its potential. Unfortunately, because all of our marketing content is tied into Hubspot, we continue to pay for the software. It is hard to move your content to another provider (or just export your content to your own server), so sometimes we feel locked in.

Another con is that you will be automatically charged for contacts if you go over your limit. Once this happens, you are automatically moved into a higher level plan until you get in touch with Hubspot and tell them you would like to move back down to a lower plan. To do this, you have to sign another contract with them at the lower plan. We are always checking our statements to make sure we have not been automatically moved into a higher plan automatically.

Capterra-loader

Pretty good enterprise solution for Marketing Automation.

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Account management is pretty strong and you might as well pay for it with the cost of this platform.

Cons: The hardest pill to swallow is the cost of the platform. This is hard to justify for small and medium size businesses.

Easy to setup / Easy to Integrate and you get Value after using it a few weeks.

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to setup / Easy to Integrate and you get Value after using it a few weeks. We used it with Google suite and the setup was a synch.

Cons: Not much we didn't like. It worked well. As with most SaaS products, it gets expensive if you try to scale up with multiple users..

Reccomended product. Great marketing tool

Apr 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Overall this is a great prduct and pretty simple to use for begginers. It is a great tool for a freelancer or angency in marketing.

Cons: It is a bit more expensive than other companies and it might be harer to use than others but still not difficult

Capterra-loader

Great marketing platform brings it all together

Apr 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Outfits company with the right tools when it comes to inbound marketing traffic and outreach. Great tools for establishing lead value, distributing content, improving quality of lead funnel to sales, etc.

Cons: As Hubspot expands its web to be all things marketinf, it misses out on some basic UI and functionality. Stuff like poor thumbnails for popups, confusing branching logic for leadflow that could be cleaner, etc - little things will pop up through out that make you go 'huh?'.

Capterra-loader

Low cost full featured CRM with lots of features, pay only for what you need.

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: They offer a vast array of connectors dor popular software platforms. Very easy to learn and familiarize new employees with. I would highly recommend it.

Cons: There's not much to complain about. Possibly the availability of more self help material. Other than that it is a solid platform that will serve most businesses need right out of the box.

Overall: Easy to learn and highly customizable. Telephone contact retrieval and more.

Capterra-loader

Best so far, but not for all

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very user-friendly! It was easy for the whole team to get used to it and start using it to its fullest.

Cons: It can be pricey for some companies. I liked what it had to offer but I'm not sure it's worth it for a small company like mine.

I have tried this for my small business

Apr 22, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is great. Super helpful and very responsive. I find it easy to navigate and easy to set up my systems. I'm not tech savvy but had no problem with this.

Cons: I think the price is the biggest hurdle. It's a lot of work to maintain and the monthly fee is more than I want to spend

I am not too familiar with the program. I am not sure how my content gets delivered.

Apr 20, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Seems that I am able to have all of my marketing done through one portal that feeds to different media outlets. Whether they are in any the market I am trying to attack or not.

Cons: I haven't had much time to play around with the content enough to form an opinion. But with a name like hubspot marketing it tends to draw me somewhere else.

Overall good.

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: That I can track my leads through the software and cut down on paper costs. Also, that I can easily find old leads.

Cons: It's not as streamlined as I would like. Merging two accounts that are the same is more difficult than it needs to be.

Good software

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy for marketing for my company , this has saved the company so much money and helped with the marketing so much

Cons: I love everything about this software and have no complaints . I would love it to be able to use on a smart phone

We used HubSpot to help our first website getting more popular around search engines.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a great tool for building and managing campaigns and getting analytics for your activities online, concerning website traffic and promotions across different search engines and advertisements.

Cons: We are satisfied while using this software. Everything was working fine. Sometimes the customer support needs to be more easy to chat with, I would advise that they can have an online chat.

Overall: To manage and get analytics for our campaigns online.

Capterra-loader

Marketing tool required for the digital age

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much to keep track of in this day and age with digital marketing. Hubspot allows you to streamline and automate all your marketing needs and it gives you very good insights on your content and where your next lead is.

Cons: It is a very well produced tool, but fairly pricey. I recommend reading about other software that may be more cost-effective dependent on your organization's needs.

Overall: It covers everything you need when it comes to digital marketing and it helps lean marketing teams like ours be effective.

Capterra-loader

Excelent marketing software

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: -Its very fun and easy to use allows me to share all my company features with my clients
- My clients have the oportunite to interact with us

Cons: - Sometimes the system colaps
-Its a litte expensive for staring companys
- At the begining its not so user friendly

Overall: its a very advance software very good for a growing company but a little pricey

Capterra-loader

Hubspot seems great

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I don't use it to it's full ability, but it seems like it can do anything. We use it at work and I know the sales guys are killing it with it.

Cons: It's hard to get setup, but once it is it seems fine. I guess it could be easier to use though.

Vendor Response

by HubSpot on April 22, 2018

Hello Derek! Thank you for taking the time to write this review! I'm glad to hear that your sales guys are killing it with HubSpot! As far as room for improvement - I would love to hear more about the difficulties you encountered with getting set up on HubSpot. Is there anything that could have been done to make this process easier for you? If you are open to continuing the conversation we would love to hear from you at the email address provided. Thank you again for the review Derek!

Capterra-loader

The new and easier approach to "old school" collaboration

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to set up and manage. File share and team collaboration in a "mobile" world could not be any easier, though you're miles apart. Additional features are very easy to add!

Cons: The constant customer service "pop-up" can get annoying at times and I've found that even though they are "always" there, 24/7.......they are often "not available".

Overall: Simple, no costly "clients" to download and set-up. Collaborate as an individual yet when additional "eyes" are needed, they can be added in the blink of an eye. Seamlessly and quickly go from prospect to client in a flash. If the company you are eyeing has limited information "searchable"....Hub Spot apparently has the inside scoop and will list C-Level or Influential contacts to cut down on "research".....thus "cradle to grave" is shortened immensely.

Vendor Response

by HubSpot on April 22, 2018

Hello Shaun! Thank you for taking the time to write this review - we really appreciate your feedback! I'm so glad to hear that you were able to get set up on HubSpot easily and have found it simple to manage with teams in different regions! As far as room for improvement - I would love to dive into that issue you noted. When you refer to the customer support pop-up, are you talking about the 'Chat'' customer support feature? In addition - apologies for the confusion on this end - while phone and email support are available 24/7, chat support is not available at all hours (for now). If you are open to continuing the conversation we would love to hear from you at the email address provided. Thank you again for the nice review!

Best Marketing Automation

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: HubSpot provides the best solution for marketing automation. Landing pages, seo, email marketing, managing inbound campaigns etc.

Cons: It's fairly expensive for a small agency or consultant. The ROI should be seen after providing positive result some for a number of clients.

Vendor Response

by HubSpot on April 22, 2018

Hello Mary! Thank you for taking the time to write this review - we really appreciate hearing your perspective on our products! I'm glad to hear you have been so happy with our platform - it sounds like you are really making use of all the tools at your disposal! As far as room for improvement - I would love to hear more about your specific experiences with HubSpot and ROI. How did you measure this ROI and how did you know you had gotten the value out of HubSpot? Thank you again for the nice review! If you are open to continuing the conversation please feel free to reach out to us at the email address provided.

Hubspot is great tool for every Marketing department

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Hubspot makes it easy to create workflow tasks for team members, a lot of built in workflow already come included. Integrates with almost every system you'll need in the marketing dept.

Cons: Hubspot does have a lot of features but there are occasions where it is missing a few key reports and data integrations.

Simple platform

Apr 19, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: I enjoyed that they had simple tutorials to teach the users. I liked that i had access to a wide variety of tools.

Cons: I do not like the 12 month contract, the reason why I didn't purchase it along with the beyond steep monthly price.

It's an okay platform to use. It's definitely better than hootsuite.

Apr 19, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use and it makes posting quick and simple. I like how they track the times that are best to post. We just leave it on automation so it posts during the peaks.

Cons: I do not like that you cannot schedule video through HubSpot. We post quite a few of videos and we just schedule the posts or post them manually and then HubSpot is useless for those posts.

Vendor Response

by HubSpot on April 22, 2018

Hello! Thank you for taking the time to write this review - we really appreciate you giving us your candid feedback! I'm glad to hear that you have found the platform easy to use and have enjoyed the automation feature that posts to social sites at peaks. Do you primarily use HubSpot just for the social tools? As far as room for improvement - I completely agree with you that being able to post videos to social would be a huge advantage of the platform. If this is something you are interested in seeing in the future I would highly suggest giving this Ideas Forum post here an upvote as well as commenting your specific use case: https://community.hubspot.com/t5/HubSpot-Ideas/Ability-to-Upload-video-to-social-posts/idi-p/20865 If you are open to continuing the conversation we'd love to hear from you at the email address provided. Thank you again for the review!

Capterra-loader

Very pricey, but very powerful

Apr 19, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: We probably jumped into inbound marketing a little soon after starting our company, so we got overwhelmed. It's definitely something worth taking a look at in the future.

Cons: The pricing gets pretty steep when you want any automation features or A/B testing features. You can get the basics for free or a little more which is definitely manageable, but it's definitely a bigger step when you decide you want to build out your sales & marketing systems.

Vendor Response

by HubSpot on April 22, 2018

Hello Alex! Thank you for taking the time to write this review - we really appreciate your detailed feedback! I'm glad to hear that you have found the platform to be powerful in your marketing efforts. As far as room for improvement - I would love to hear more about your comments on price - do you feel the pricing should be structured differently in some way? Thank you again for writing this review - we would love to hear from you at the email provided if you are open to it! Thank you again!

Capterra-loader

The best on the market in my experience

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is an ideal software for a small business because everything is interconnected. The efficiency of having different but related segments of marketing linked makes for a smooth interface that allows a small shop to accomplish more work. HubSpot links marketing with their CRM and sales. I love almost everything about HubSpot including absolutely awesome tutorials on all aspects of marketing. My company is approaching a tipping point that I could add Hubspot and my staff and I are excited because they do a great job. Customer service has always been able to help me overcome an issue and answer any questions intelligently. My feeling is their staff are all well trained.

Cons: The price of the software can't be easily translate into value in the early stages of a companies growth. Hubspot offers discounts for small companies if they meet a predetermined criteria. I was not able to meet that criteria and have to delay implementing it as my marketing software.

Website problems since using HubSpot

Apr 19, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: Nice user interface. Free trial version is nice to test and see if meet expectations. Integrations available.

Cons: Difficult to use for someone not familiarized with those kind of softwares. Was nearly impossible to uninstall. Maybe is not because of using it, but from that day we started getting more and more spam emails and virus attacks on the website.

This seems to be an efficient tool to track our prospective students with, and user friendly

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automated emails and ways of tracking students has been a plus to this software. It works great for all the employees to track messages sent back and forth and see other potential students and not lose track of them.

Cons: I'm not sure if this software is what we are really looking for with our school, but aside from that there is nothing I have dislike with the software.

Vendor Response

by HubSpot on April 22, 2018

Hello Mahala! Thank you for writing this nice review - we really appreciate your feedback! I'm so happy to hear that the software has been helpful in tracking and nurturing your potential students! As far as room for improvement - I would love to hear more about why you think the software may not be the right fit for your school? Are there certain tools you need that HubSpot might not provide? We'd love to hear from you at the email address provided if you are open to it! Thank you again for the nice review!

Hubspot is the great inbound marketing tool for social media marketing base as well

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Hubspot centres many of its features on buyer personas, which are generalized profiles that help marketers understand and classify customers better, Detailed Prospect Tracking

Cons: Customizations Can Be Challenging, addition to paying a monthly fee for the platform, one has to pay training fee as well

Vendor Response

by HubSpot on April 22, 2018

Hello Hem! Thank you for taking the time to write this review - your feedback is invaluable to us! I'm glad to hear that HubSpot has been so helpful in your inbound marketing and social media marketing efforts! As far as room for improvement, I would love to hear more about the struggles you have faced with customization. Are there certain customizations you were hoping to perform that you found you were unable to? If you are open to continuing the conversation please feel free to reach out to us at the email provided! Thank you again!

big fan but it's pricey

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Big fan but it's pricey. Just make sure it's exactly what you're looking for and you should be okay.

Cons: The price tag can be a bit much depending on the size of your business and your needs. Do your research before signing a contract.

Vendor Response

by HubSpot on April 22, 2018

Hello Kyle! Thank you for taking the time to write this review - we really appreciate your feedback! I'm glad to hear you have been so happy with the software! As far as room for improvement - are there certain aspects of the service you feel should be priced lower? If you are open to continuing the conversation, we would love to hear from you at the email address provided. Thank you again Kyle for the review!

Transforms Marketing Automation

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: HubSpot makes marketing automation at a minimum approachable, but most of the time pretty easy to do!

Cons: Even though it is mostly easy, things can get complicated quickly. Make sure you have a plan in place before building a campaign.

Vendor Response

by HubSpot on April 22, 2018

Hello! Thank you for taking the time to write this review - we really appreciate you giving us your candid feedback! I'm glad you have found the software easy to use for the most part! As far as room for improvement - would you mind providing a couple examples of when things got complicated for you while using the product? Is there anything we could have done to simplify these processes for you? If you are up for it, we'd love to continue the conversation at the email provided. Thank you again for the review!

Diamond platform for the marketing world!

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to understand, very user friendly. We are able to explore the never ending marketing society we live in.

Cons: subscription price is a bit high. It does get expensive quickly. More tutorials could be a better insight for complex questions, instead of having to contact customer support.

Overall: great experience, better insight to what our customers are wanting more of and less of.

Vendor Response

by HubSpot on April 22, 2018

Hello! Thank you for taking the time to write this review - hearing about your specific experiences with our platform is critical to developing our future products. I'm so glad to hear that you have found HubSpot very user friendly and feel that it helps you adapt to the ever-changing marketing world. In terms of room for improvement - I'd love to dig into those points that you noted. As far as price - did you find the price grew fast due to the number of contacts in your database also growing or is it because you chose to upgrade to one of our higher tier products? As far as the more in depth tutorials - could you provide me a couple examples of processes you went through in HubSpot that did not have the tutorials you would have liked? Thank you again for taking the time to write this review - if you are open to continuing the conversation, we would love to hear from you at the email address provided!

Extremely Useful but has it's Limitations

Apr 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It centralizes everything you need in one place. From the blog to email to lead flows, it's great to have everything in one spot
- Since it's centralized, it saves you from using a patchwork of different marketing solutions that often don't integrate well

Cons: Hubspot really struggles when it comes to advanced customization. It is unable to handle more advanced workflow requests and page designs. If you like to create a more customized experience for your users, these limitations can be a bit of a bummer.

Tried Hubspot and it might have been too featured for our needs

Apr 18, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: HubSpot seemed to work very well and the integration with G Suite and Gmail worked well. For a team needing a full CRM, HubSpot would be great.

Cons: We attempted to use HubSpot and integrate into our G Suite but I found it to be too full featured (if that makes sense). For our small CRM needs, HubSpot required a bit too much handling and we decided against using the product. I felt like HubSpot didn't scale down to our needs.

Vendor Response

by HubSpot on April 21, 2018

Hello! Thank you for taking the time to write this review - your perspective on the product is incredibly valuable to us! I'm glad to hear you were able to find the integrate with G Suite and Gmail useful - it can be a very useful tool for many people. As far as room for improvement, I would love to hear more about why you felt that HubSpot may have been too feature-full. Are there certain ways in which you think the product could have been simplified that would have made it more useful for you? If you are open to continuing the conversation, please feel free to reach out to us at the email provided. Thank you again for the review!

Fairly good

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about HubSpot is that it allows to manage and track almost all your campaigns from a single platform (like any other automation tool, I suppose). I also like the SEO tools both for blog and LPs, that other CMSs often lack.

Cons: Sometimes it's not very intuitive. I can't figure out how to do a certain thing unless I do a good research in advance. I think it could be easier to use. The LP and email templates are also not very user-friendly, in my opinion.

Overall: Full Marketing automation, easy tracking, easy management of campaigns

Vendor Response

by HubSpot on April 21, 2018

Hello! Thank you for taking the time to write this review - we really appreciate you giving us your candid feedback on your experience. I'm happy to hear that the SEO tools of the blog and landing page tools have been so helpful to you! As far as room for improvement - I would love to hear more about how you think the product could be easier to use. Are there certain ways in which you feel the software may not be as simple as it could be? When you refer to the research you are doing before starting a project in HubSpot - are you typically doing this research on the HubSpot Academy or on another resource? If you are open to continuing the conversation we would love to hear from you at the email address provided. Thank you again for the review!

fun and easy

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The colors on the user interface are very nice and features and functionality incorporated in the system is comprehensive. it has the art of personalized marketing, making sales and conversions easy.

Cons: none. there is a well thought of flexible payment plan, which varies according to the audience one wants to achieve.

Overall: social media marketing for a real estate website i helped create

Vendor Response

by HubSpot on April 21, 2018

Hello! Thank you for taking the time to write this review - your feedback is immensely important to us! It's great to hear that HubSpot has helped you personalize your marketing and sales efforts so well! Thank you again for the review!

Fantastic and initiative software

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is likely the best software you will find, it is easy to use as well as fast, organised and every feature helps

Cons: This software is faultless apart from technical difficulties in the first time I tried using it although it was resolved quickly

Hubspot has been amazing for us to manage our database

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It is simple, easy to understand, and has all the features we could ever need. We deal with thousands of contacts and keeping track of who they are is essential to our business.

Cons: I honestly don't have anything negative to say about Hubspot. They are really good at what they do for their core business.

Vendor Response

by HubSpot on April 21, 2018

Hi Ben! Thank you for taking the time to write such a nice review! It's great to hear about all the use you have been able to get out of our product - it sounds like HubSpot has really helped you organize your contacts and companies! As far as room for improvement - I see that you gave Customer Support 3/5 stars- would you mind elaborating on how Customer Support could be better from your perspective? Are there certain tools you wish you had access to or certain bad experiences you had with support in the past? If you are open to it - we would love to continue the conversation at email provided! Thank you again for the review Ben!

Capterra-loader

Fabulous platform for marketing

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hubspot is a platform that makes marketing fun. I can organize all the information of my clients and link them, everything is within my reach with a single Click.

Cons: It can be pricey for some companies and slow to upload information at the same time as my colleagues, the box that we own can sometimes collapse.

Overall: The platform have flexibility in terms of what you can do. If you see that a feature you want isn't there, there is usually a work around to be able to accomplish your goal.

Vendor Response

by HubSpot on April 21, 2018

Hey Maria! Thank you for writing such a glowing review - I'm so glad to hear how happy you have been with the software! As far as room for improvement - could you clarify exactly when you encounter the time delay with uploading information. Is it, for example, when uploading lists of contacts or companies or, possibly, when uploading files to the File Manager? If you are open to it - we would love to continue the conversation at the email provided! Thank you again for the nice review - we really do appreciate your feedback and support for our product.

Regular

Apr 18, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy use, It is very versatile and practical, its user-friendliness and practicality are pleasant, the things you can do in it are amazingly good

Cons: Value it lacks functions and accessibility in some areas, it is also a bit high in price. they must make improvements in the operational part of the system

Vendor Response

by HubSpot on April 21, 2018

Hello! Thank you for taking the time to write this review - we appreciate your feedback! I'm glad to hear that you have found the software so user-friendly and the tools practical! As far as room for improvement - I would love to hear more about the areas of the product where you feel like the software maybe lacking in functions and accessibility. Are there specific tools, functions, or products you think may be missing from our platform? We'd love to hear more from you at the email address provided if you are open to it! Thank you again for the review.

I was looking for something really esay to use, beacuse I do both desing and marketing for my compan

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to use, and it was also personalized so all the tools were useful, i think I probably use all of them

Cons: It was hard to find at the beggining and it took me some tutorials to understand it completely, but it was worth it

Vendor Response

by HubSpot on April 21, 2018

Hello Silvia! Thank you for taking the time to write this review - your feedback is critical to developing our product over time. I'm so glad to hear that you are making such great use of all our tools to help your marketing efforts! As far as your comment about it taking a little time to get up and running on the software - I completely sympathize, it's quite a large tool! Is there anything that we could have done to make this process easier for you? If you are interested in continuing the conversation please feel free to reach out to us at the email provided! Thank you again for the nice review Silvia!

Capterra-loader

HubSpot is a great tool with a lot of useful features, but it is a little overpriced

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: HubSpot Marketing and Sales CRM have many useful features. The support is great: very fast reply. They also provide free courses to learn more about the HubSpot software in their Hubspot Academy. It is great that they offer a free trial.

Cons: I think the product is a little bit overpriced. Also, it took time to integrate the tool with our website.

Overall: Tracking sales funnel, generating and nurturing leads, content management: creation, scheduling, publishing, analyzing

Vendor Response

by HubSpot on April 21, 2018

Hello Katia! Thank you for writing this review - we appreciate you taking the time out of your day to give us your feedback on our products! I'm so glad to hear that your experience has been so positive - it sounds like you are making great use out of all the tools at your disposal! As far as room for improvement - I would love to hear more about the difficulties you encountered in integrating HubSpot with your website. Are there certain difficulties you encountered in this process that could have been easier? Thank you again for the review and please feel free to reach out to us at the email provided if you are interested in continuing the conversation!

With HubSpot I simplified my marketing strategy and unified my team, tools and data in one place!

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: With the automation of marketing, we rely on the behavior to customize emails, content and offers.
Automate email campaigns to help our prospects move through the funnel and generate more qualified sales opportunities.

It also creates extraordinary emails without having to modify codes. You choose between a dozen activations, conditions and actions to send the appropriate emails to the right sales opportunities at the right time.

But the best thing of all is that each workflow that it generates can be linked to a clear objective, so that we will always know if our emails work correctly. Also, because workflows are part of the fully integrated marketing platform, it also has the tools to grow and replenish our database as contacts leave the list naturally over time.

Cons: The marketing aumatixación can become a complex process apart from the economic expense generated by its use. Also when there are so many tools we run the risk of focusing on paying attention to one and leaving out many automated marketing opportunities and we would be paying for functions that we do not use.
In addition, all the tools for automated marketing have their fundamental basis in the segmentation of leads, and their function is to gather information about these users in order to deliver certain content.
And the problem with this is that often this information is not always accurate enough and could lead us to deliver content to unsuitable people at the wrong time and, then, not get anything to help us, or the client in his decision-making or the brand in its growth.

Overall: Answering some messages, sending welcome messages, or being able to send certain emails can be very time consuming and tiring if done manually. In fact, in cases where the volume of users is too large, it could be impossible. The best solution to these problems is using HubSpot

Vendor Response

by HubSpot on April 18, 2018

Hello Beatriz! Thank you for taking the time to write this thorough review - we really appreciate your feedback! I am really glad to hear that the platform has been helpful in unifying your marketing team's strategy, tools, and data in one place! It sounds like you are making great use of the Workflows tool to do business easier and faster! As far as room for improvement - I'd love to dig in deeper to some of the specific issues you have been facing. Specifically, when you speak about your feeling that you may prioritizing certain tools within HubSpot while neglecting other ones - do you find this is something that happens often? Do you need to remind yourself to invest time in the other tools? Would it be helpful if HubSpot reminded you periodically about the other tools at your disposal or would this prove to be more annoying than helpful? If you would like to continue the conversation, feel free to email me and we can keep talking! Thank you again, Carl

Hubspot Marketing makes marketing fun and easy!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about this software is that is it allows for seamless integration with other platforms. You can create posts, emails, and campaigns that are easily tracked.

Cons: There isn't much that I don't like about Hubspot Marketing software. It's extremely user-friendly for my clients. Works great!

Vendor Response

by HubSpot on April 21, 2018

Hi Chris! Thank you for taking the time to write such a nice review! It's great to hear that you have found our software simple to use as well as fun! As far as room for improvement - are there any further features or functionality you would like to see in HubSpot that you do not currently see? If you are open to continuing the conversation please contact us at the email address provided! Thank you again for the review and happy HubSpotting!

It is nice to know whether the person to whom you have send mail has read it or not.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: No Coding required: They have all the tools at the same place this makes it easy to use. Even the person who doesn't have knowledge of coding can use it. This is user-friendly due to its social media-like interface

Official Blog: They have an official blog on which they have explained how to use. Any beginner can learn from there.

Free Trail: Unlike their competitors, they provide a one-week free trial.

Cons: Annual Billing: They charge contracts annually. It is difficult for a small enterprise to pay annually.

Premium Technical Support: If you need ongoing technical support then you have to pay for it.

I would say that it would be best to be able to pin any task to the top of the page instead of only making it notes that can be pinned

Overall: I feel that our goals as a team are being met a lot more quickly because of HubSpot. We are able to track what we are doing and keep each other informed with how detailed the history is on our customers.

Just because of Hubspot it is easy to create accounts of customers, and directly communicating them through phone and email.

Vendor Response

by HubSpot on April 21, 2018

Hello Siddhant! Thank you for taking the time to write this review - it's great to hear you've gotten such great use out of the product! I'm glad to hear that you have found the software so user friendly and easy to use! Do you find that you refer to the blog a lot when you have questions about the product? As far as room for improvement - I would love to hear more about the various issues you have encountered. When you refer to 'Premium Technical Support' do you mean Web/Phone support that requires a paid product or the Designated Support we offer for an added price? If you are open to continuing the conversation we would love to hear from you at the email address provided. Thank you again for the review!

Capterra-loader

good, easy, simple

Apr 17, 2018
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows us to deepen our marketing to our customers and therefore turn more sales as a company. Love it!

Cons: It can get a bit complex at times but there are ways to learn the software well. We would like to see a simplified interface.

Overall: none

Vendor Response

by HubSpot on April 21, 2018

Hello Evan! Thank you for taking the time to write this review - your feedback is incredibly important to improving our product with time! I'm glad to hear that HubSpot has helped improve your marketing and sales efforts! As far as room for improvement, I'd love to hear more about the ways the product could be simplified for your use. Are there certain ways in which the tool is particularly complex that you feel could be made easier to use? If you are open to continuing the conversation please feel free to reach out to us at the email provided! Thank you again for the review!

HubSpot is one of the best for marketing automation. Aims to be one stop shop for customer outreach.

Apr 17, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy workflow creation. Nice set of pre-built workflows. Works smoothly with related CRM and Sales tools.

Cons: Workflows based on yes or no propositions only. Could use deeper search and SEO-based marketing utilities. Very expensive.

Vendor Response

by HubSpot on April 20, 2018

Hi Alyssa! Thank you for taking the time to write this review - we appreciate being able to hear your perspective on our products! Sounds like the workflows tool has been a big help to you - I hope it helps you save time while marketing more effectively every day! As far as room for improvement - I think your idea of expanding workflows further than just yes/no logic is a great idea. In fact, it has been suggested on our ideas forum in posts such as this one here (https://community.hubspot.com/t5/HubSpot-Ideas/Seriously-Needed-Features-for-Workflows/idi-p/179988)! I'd highly suggest you give that post an upvote as well as comment your particular use case! In addition, I would love to hear more about the deeper SEO and search-related resources you mention. Could you describe in a little bit more detail exactly what kind of tools you are looking for? If you are open to continuing the conversation we would love to hear from you at the email address provided. Thank you!

Start marketing in a professional way by just a few clicks

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It makes it easier to find target customers for your product and services. The customers can find the products they want easily and make decisions.

Cons: Technical support should be free otherwise i do not see much issue other than annual pricing which can be changed to monthly basis too

Vendor Response

by HubSpot on April 20, 2018

Hello! Thank you for taking the time to write this review - we really appreciate your feedback! It's great to hear that HubSpot has helped you find, target, and nurture your prospects into customers! As far as room for improvement - are you currently a free customer? Unfortunately, email and phone support are only available to paid customers so that we can keep our free products free. However, there are many avenues for free support such such as the HubSpot Community and the Academy Knowledgebase! Have you checked out any of these resources in the past? Let us know if you have any further questions or concerns at the email provided! Thank you again for the review!

Great tool for marketing automation.

Apr 17, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: One of the best tools for marketing automation on the market. Very future rich and modern approach.

Cons: Marketing automation isn't an easy task. It requires knowledge in marketing and implementation.

Vendor Response

by HubSpot on April 20, 2018

Hello Jan! Thank you for taking the time to write this review, I'm so happy to hear that you have been so satisfied with our product! As far as room for improvement - you are completely right that marketing automation can be a challenging task. Is there anything we could have done on our end to make the implementation of our software easy for you? If you are open to continuing the conversation, please feel free to reach out to us at the email provided! Thank you again for the review.

some great tools to help grow your business

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: these tools are neat, as once you set them up - you can use them daily to monitor and build your business

Cons: the subscription price, and the support is in the US - so there is a delay if you are UK or EU based.

Vendor Response

by HubSpot on April 20, 2018

Hello! Thank you for writing this review - we really appreciate your feedback! I'm glad to hear that our8 tools have been helpful in growing your business, growth is a word we take very seriously here at HubSpot! As far as room for improvement - I'm sorry to hear you have experienced some delays in your support responses! We actually have support based across Europe, Asia, and the US but as the bulk of our reps are based in US this may explain why you typically work with them. If you have any follow up questions or concerns please feel free to reach out to us at the email provided! Thank you again for the review!

functional and efficient

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to navigate and use, user -friendly, extremely helpful analytics tools, easily manageable client marketing, platform is issue free.

Cons: It can be quite costly and to upgrade to better versions is not something that everyone can afford.

Vendor Response

by HubSpot on April 20, 2018

Hello Edna! Thank you for writing such a glowing review - we really appreciate you being an advocate of our products! I'm so glad to hear that you have found our products easy to use and navigate - I hope they help you save time in your marketing efforts each day! As far as room for improvement, I would love to hear more about the struggles you have encountered with pricing - did you find that you wanted to upgrade to a higher tier product but were unable? If you are interested in continuing the conversation, feel free to email us at the address provided! Thank you again for taking the time to write this nice review!

Good experience

Apr 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Perhaps the most impressive aspect of Hubspot is their blog provides an exceptional place for business owners to learn about online marketing.

Cons: You have to buy at least 12 months license, Implementing Hubspot is fairly straight-forward, but if you do require ongoing technical support, you'll have to pay for it.

Vendor Response

by HubSpot on April 20, 2018

Hey Chris! Thank you for taking the time to write this review - I'm glad to hear that you have found our tools and blogs so helpful! As far as room for improvement - would you have preferred a different form of contract, perhaps month to month? In addition, when you refer to the ongoing technical support you had to pay for - are you referring to certain processes such as API development, website redesign, or something else? We'd love to hear more from you at the provided email address if you are interested! Thank you again for the review!

Found there are many cheaper options

Apr 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It allowed me to sync accounts rather quickly, and immediately hit the ground running once my trial was complete

Cons: It is another copy and paste marketing application. It is a very good product but there are cheaper alternatives

Vendor Response

by HubSpot on April 20, 2018

Hello! Thank you for taking the time to write this review - we really appreciate your feedback. It's great to hear that you felt you were able to get up and running on the platform so quickly As far as room for improvement - I would love to hear more about your decision to move to a cheaper alternative from Hubspot. Were there certain sacrifices you made when you made this switch or certain tools within HubSpot that you felt you did not need anymore? If you are opening to continuing the conversation feel free to contact us at the provided email! Thank you again for the review.

Capterra-loader

Stunning schedule made easy!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how this app helps me schedule my social media. I know what and when will be posted. And the plug for Gmail is just stunning!

Cons: It could be cheaper. HubSpot offers great services but it gets expensive really quickly and some people just cannot afford it

Overall: The easy to follow interface helps my save time every day! And it's make me extremely flexible

Vendor Response

by HubSpot on April 20, 2018

Hello Tomasz! Thank you for your glowing review - so glad to hear that you have been so happy with our product! It sounds like the social and email tools in particular have been super helpful for you. As far as room for improvement - I'd love to dive in a little bit deeper to your comment about the price. Did you find that as your database of contacts grew you were being priced out of the product? In addition, have you recommended the product to friends or colleagues but been informed the product was out of their price range? We'd love to hear more from you if you are open to it! Feel free to email us at the address provided. Thank you again for the nice review!

Great tool for streamlining sales

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use. Very helpful in delivering full sales profile. You can track past history on customers that visited your website so you can get a feel for what they are looking for. You can customize emails, which can also be tracked whether or not they were opened.

Cons: The only issue I had was linking Hubspot to my current email provider. I am not super tech savvy but the customer service team is helpful and very patient.

Vendor Response

by HubSpot on April 20, 2018

Hi Katie! Thank you for taking the time to write this review - so glad our tool has helped streamline your sales! It sounds like you are making great use of many of the tools available to you within the sales product! As far as room for improvement - I'm sorry to hear about the issue you had with connecting your email but I'm glad to hear that the support team was able to help you out! Is there anything else we could have done for you to make this process smoother from your perspective? If you are open to continuing the conversation we'd love to hear from you at the email address provided. Thank you again for the review Katie!

The software is easy to use.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The 7-day free trial works really good for us as customers, as most of the marketing tools doesn't have a free trial.

Cons: The part I don't like is that it has a 12-month contract, which is not quite good as for doing business.

Vendor Response

by HubSpot on April 20, 2018

Hi Daleth! Thank you for writing such a glowing review - it makes me very happy to hear that you have been so satisfied with HubSpot! As far as your comment about the contract - would prefer to have a month-to-month contract when using HubSpot or what would work better for you here? If you are open to continuing the conversation we would love to hear from you at the email address provided. Thank you again Daleth for the nice review!

Extremely feature-rich, helps automate things that would otherwise be impossible

Apr 16, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Hubspot's email workflows help me automate my reachouts to both leads and customers. The CRM is useful and easy to update. It plugs into the other tools I use. I'm a big fan.

Cons: There's so many features that I'm certain I'm not using the full capabilities of the software. They've got good resources to learn what you need to know, but some of it's not the most intuitive.

Vendor Response

by HubSpot on April 20, 2018

Hello! Thank you for taking the time to write this review - it's great to hear that our automation tools have helped you work more effectively while saving time! As far as room for improvement - are there any tools or resources we could provide that you think would help you get the full use out of our product? In addition, would you mind pointing to parts of the tool/training that do not seem quite intuitive and how so? If you are open to continuing the conversation we would love to hear from you at the provided email address! Thank you again for the review!

Capterra-loader

Great platform in general.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User experience is seamless. Offers a 7 day free trial. The platform also offers a lot of support. All of your tools are in one place, very convenient.

Cons: No A/B testing in the basic or pro packages. Requires a 12 month contract. Very steep pricing, and tech support is paid.

Overall: Great automation tool for marketing, specially for small to mid sized businesses.

Vendor Response

by HubSpot on April 20, 2018

Hey Brandon! Thank you for taking the time to write this review - we really value being able to hear your perspective on our products! I'm glad that your user experience has been so seamless and that you have felt well-supported during your journey through our tools. As far as room for improvement - I would love to dive a bit deeper into some of your comments. For the steep pricing pinch that you felt, did you experience this as the number of contacts in your account grew or more so when you were making the decision to upgrade to a higher tier product? And for your comment on A/B testing - I'm happy to inform you that you are actually able to do A/B testing within our pro package now! If you are open to continuing the conversation, we would love to hear from you at the provided email address! Thank you again for the review!

The best way I have found to track emails and stay on top of my sales.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well for starters there is a ton of support out there for all of the Hub Spot products. I really like the CRM and Email tracking as that helps me stay on top of what is important.

Cons: So there is a cost to use it once you grow too big, however, the cost is a fraction of the service and support you receive.

Overall: Being able to track my marketing efforts and emails

Vendor Response

by HubSpot on April 20, 2018

Hello Cody! Thank you for the glowing review - we really appreciate your support for our products! I'm so happy to hear that you have found the CRM and email tracking tools to be so helpful and I am particularly glad to hear about your positive support experiences! It is great to hear that you feel the cost is far outweighed by the service and support you receive. If you have any other comments or concerns please feel free to let us know at the email address provided! Thank you again for the nice review Cody!

CRM system for all levels of business

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Great thing about Hubspot is their free CRM system. It's quite extensive and have the ability to track client's email activity.

Cons: Hubspot charges an arm and leg for any additional add-on for their CRM system. So be wary of that. Some of their pricing model does not correlate well for new startups

Vendor Response

by HubSpot on April 20, 2018

Hello Amir! We really appreciate your feedback - thank you for taking the time to write this review! It's great to hear that the free CRM has been so helpful to your work - the email tracking ability is truly an awesome tool. As far as room for improvement - would you mind clarifying exactly which add-ons you were hoping to add to your account: the Sales product or a Marketing product? As for your note on being a new startup - I would highly suggest checking out the HubSpot for Startups program at the link below. If you're startup qualifies, you can get up to a 90% discount on the software! https://www.hubspot.com/startups If you are open to continuing the conversation, we would love to hear from you at the email provided. Thank you again for the nice review.

Organized, efficient, helpful, full of bugs.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How it organizes my deals and contacts. I can swiftly move through each lead without issues. My money gained from deals is key as well and it has a great dashboard to see progress and activity.

Cons: Lots of bugs and temporary shutdowns. They are always addressed and eventually fixed. The errors are only about 20 -30 minutes which is tolerable

Overall: Organized deals and contacts, progress and activity report, and easy to use with the team. It makes it easy to swiftly call and email your deals!

Vendor Response

by HubSpot on April 20, 2018

Hello Andy! Thank you for your review - we really appreciate you taking the time out of your day to give us your candid feedback! It's wonderful to hear that you have been able to make great use out of the deals and contacts tools within the platform! As far as room for improvement - I'm sorry to hear about the various bugs you have experienced. Unfortunately, this can sometimes be the side effect of pushing changes/improvements to a software. We are constantly working to put systems in place that reduce the risk of bugs like these impacting your work. If you have any follow up questions or concerns please feel free to send them our way at the email address provided. Thank you again for the review Andy!

Has made sales calls so much easier!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to keep track of follow up calls, etc. with Tasks, these have kept me so much more organized. The Templates are an incredible time-saver, too. Love the ease of calling directly with this system, too.

Cons: Still learning how to find the best way to remove individual contacts who are no longer active - seems there's a better way to merge old/new uploads we may not have found it yet.

Overall: Huge time-saver for me. Has helped keep me on track through Tasks and the Deals pipeline. I love being able to set tasks for customized future dates, too.

Vendor Response

by HubSpot on April 19, 2018

Hello! Thank you for taking the time to write such a detailed review about HubSpot - your feedback is immensely helpful! It sounds like you are making great use of the Sales tools within HubSpot - keep up the good work and make sure to check out the new tools coming out all the time! As far as room for improvement - I see your that your Customer/Support score is 4/5. Can you highlight any specific instances where you felt the support did not meet your standards? We'd love to make our support team as useful as possible for you moving forwards! In addition - for your issue with removing individual contacts who are no longer active I would love to hear more about this issue and see what we can do about it. If you would like to continue the conversation feel free to email us at the email provided. Thank you again for the nice review!

Is very easy to use

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's integration with mail and the notifications. It helps to track our email campaigns and reinforce our sales channel

Cons: In its App, it takes too long to sync all the data. It seems that it doesn't have an offline data loaded in your device.

Vendor Response

by HubSpot on April 19, 2018

Hello Daniel! Thank you for taking the time to write this review - it's great to hear that HubSpot integration with email has been particularly useful for your work! As far as room for improvement - the HubSpot mobile app is something we are actively working on making more useful. I have noted your specific issue so that I can bring it up with the team. If you have another concerns or comments feel free to let us know at the email address provided. Thank you again for your review Daniel!

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I has helped me track the Progression of my deals.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Its easy to use,
Highly intuitive so you are not spending valuable time looking for the next icon etc

Cons: Its not really good for larger corporations because they play in a larger field that concentrates outbound marketing.

Vendor Response

by HubSpot on April 19, 2018

Hi Emeka! Thank you for the review, we appreciate you taking the time out of your day to give us your candid feedback! It's great to hear that you find the software so easy to use and don't have to waste time hunting for certain buttons/tools within the platform! As for room for improvement - have you been at an organization that you felt was too large to use HubSpot? If so, could you please describe the kinds of 'growing pains' you experienced when using HubSpot at this organization? We'd love to hear from you at the email address provided if you would like to continue the conversation! Thank you again for the review!

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The best marketing software with all the relevant features one needs to attract their online clients

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease with which one can learn and use this software gives it a competitive edge over all the other marketing software.

Cons: One needs to part with some extra coins in the event that they need technical support while using this platform

Overall: HubSpot has enabled our business increase its social media presence as we keep in touch with our clientele. The deal tracking feature and the filters and views has enabled us have tremendous improvement in terms of efficiency.

Vendor Response

by HubSpot on April 19, 2018

Hi Joseph! Thank you for your detailed review - your feedback is incredibly helpful to making our product better! I'm very glad to hear that you found the software easy to learn and use! As far as room for improvement - when you refer to the extra money you spent when needing technical support, do you mean that you had certain design or possible API requests that had to be solved externally, or did something else happen here? If you are open to continuing the conversation, we'd love hear from you at the provided email! Thank you again for the review!

One of the best marketing automation software I've tried.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has a very well designed platform that offers easy usage. The fact that they provide marketing education to on their blog to users, definitely is a plus. It's amazing the wide amount of tools it offers for the price you pay.

Cons: I would rather have monthly contracts instead of a 12 year contract but not of a great deal. Sometimes I could experience technical issues and the technical support is not as helpful as expected.

Overall: A well designed automation program with effective tools for a good price.

Vendor Response

by HubSpot on April 19, 2018

Hi David! Thank you for taking the time to write such a detailed review - your feedback is critical to helping our product grow better over time!. I'm so glad to hear that you have found our product easy to use and have found the diverse range of tools at your disposal useful for your efforts! As far as room for improvement - would you mind elaborating a bit more on the types of issues you have encountered where you felt like you did not get the amount of technical support that you hoped for? Thank you again for the review!

I use the free version and it works great. I like the fact that reinders pop up in my email box. Nic

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great CRM. Lots of possibilities for both small businesss and larger companies. I like the cold email applications

Cons: Not in my budget for a one person business yet. I wish they had a amped up free version package for small business

Vendor Response

by HubSpot on April 19, 2018

Hey Trevor! Thank you for writing such a nice review - I'm glad to hear that HubSpot's free tool has been so helpful in your work! As far as your comment about price, it can definitely be more of a stretch for some smaller businesses to purchase our products, however our hope is that the added tools you get with the upped price will make your efforts more effective and efficient! That being said - if you are a startup you may qualify for our HubSpot for Startups program, which offers our products at a steep discount: https://www.hubspot.com/startups If you have any follow up comments or questions, feel free to let us know at the provided email! Thank you again for the nice review!

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Neat features

Apr 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really like how it tracks whether or not someone opens your email, when they open it. The virtual paper trail is indespensible.

Cons: There doesn't seem to be an incredible incentive to use the paid version. Also, the company doesn't give a trial period of the paid version.

Vendor Response

by HubSpot on April 19, 2018

Hello Michael! Thank you for taking the time out of your day to write this review - we really appreciate hearing your candid feedback on our products! It sounds like the email tracking tool has been very helpful for you, I'm really glad to hear that! Depending on your particular use case you may be right that the paid version may not be necessary for your efforts. You are also correct in saying that a trial is not currently available for the paid Sales products. However, if you do choose to try Sales Starter, you can opt to pay month to month while you test out the product. If you have any follow up questions please feel to let us know at the email address provided! Thank you again for the review.

Straightforward, relatively simple marketing software. Other options could be cheaper.

Apr 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: There is a 24/7 live rep available to help. It's simple to use and consolidates social media locations.

Cons: I wanted to be able to integrate this with my Google analytics, but unfortunately that's not an option (yet??)

Vendor Response

by HubSpot on April 19, 2018

Hello! Thank you for taking the time to review our product - your feedback is invaluable to us! I'm glad to hear that the product has been helpful in how you do marketing and that you have such positive experiences with support! As far integrating with Google Analytics - could you clarify exactly what you mean by this? How exactly are you hoping to integrate the analytics - do you want the Google Analytics data to show up directly in data along side HubSpot analytics or do you want to people to track your HubSpot pages in Google Analytics? If it is the latter, you are able to do that following the instructions at this page here (https://knowledge.hubspot.com/articles/kcs_article/cos-general/how-do-i-put-my-google-analytics-code-onto-my-new-landing-pages). If you have any follow up questions about this feel free to contact the email provided or HubSpot Support. Thank you again for the review!

Capterra-loader

Good tool, I had a great experience

Apr 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: With Hubspot I can reach my list of prospects very fast. This helps me to segment in a very easy way which is very useful.

Cons: It is very expensive and with a platform contract for a very short time. Maybe if you're starting it's not very profitable

Vendor Response

by HubSpot on April 19, 2018

Hello Daisy! Thank you for writing this review - we appreciate you taking the time out of your day to give us your candid feedback! I'm glad to hear that the software has been helpful in reaching and managing your prospects! As far as room for improvement - have you find that your investment in HubSpot has paid off over time? In which ways have you measured and proven this? If you are open to continuing the conversation we would love to hear from you at the email provided! Thank you again for the review!

All in one Marketing Automation

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hubspot provides one of the best all in one inbound marketing saas in the business. In fact, the term was created by their founder :). We love Hubspot for blogging, landing pages, email automation, lead management, and full fledge campaign management.

Cons: Hubspot comes at a hefty price. In the market we are seeing others rising in the ranks with a similar but not quite the same offering. We recommend if you have the budget go with Hubspot.

Vendor Response

by HubSpot on April 19, 2018

Hello! Thank you for taking the time to write this review - your feedback is incredibly important to making our product better with time! I'm so glad to hear how happy you have been with HubSpot - it sounds like you are making great use of the tools and really know your stuff! As far as your comment about the cost - I would love to dive in a little bit deeper there. Given the higher price tag than other products that might seem similar, would you mind elaborating on exactly what keeps you happy with HubSpot and makes you recommend it over other tools? If you are open to continuing the conversation, we would love to hear from you at the email provided! Thank you again for the nice review!

Clever tool to track email opening by prospects

Apr 14, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Simple tool to implement. Embeds as a plug in to chrome which enables tracking of whether a prospect opens email.

Cons: Disappointed that I had to discontinue use because they do not support email synchronization with Outlook for Mac.

Vendor Response

by HubSpot on April 19, 2018

Hello Jim! Thank you for taking the time to give us your review - we really appreciate your feedback, it helps us grow better each day! I'm glad to hear that the Chrome extension has helped you in your business efforts - it's definitely a nifty little tool. As far as room for improvement - we actually do support Office 365 for Mac now with our newer Outlook extension. However we do not have an extension for Outlook Desktop for Mac, which may be what you are referring to. Full details are laid out on this page here: https://knowledge.hubspot.com/articles/kcs_article/settings/how-to-install-hubspot-sales If you have any follow up questions feel free to reach out to us at the email provided. Thank you again for the review!

Gotta Love HubSpot

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The social scheduling makes social media much quicker and provides the metrics so I don't have to search each site individually. The work flows are a huge help because I can set up drip campaigns and easily add leads to them.

Cons: Not as easy to make "techy" customization and integration, but most folks don't need to dig this deep anyhow!

Overall: I greatly enjoy the ability to manage my campaigns in one spot. I can easily blog, create landing pages, and manage emails. It's super great.

Vendor Response

by HubSpot on April 19, 2018

Hello Henry! Thank you for taking the time to write this glowing review - we appreciate you being a public advocate for our brand! Sounds like you are making great use of the social and workflows tools - I sincerely hope they keep helping you work more efficiently and effectively each day! As far as room for improvement - are there certain "techy" customizations that you were trying to make in the past that you were unable to? In these cases, did you contact HubSpot Support or consult the Developers Forum? If you are opening to continuing the conversation we would love to hear more from you at the email provided! Thank you again for the nice review Henry!

Great CRM

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Flexible, easy to use, web-based, and a lot of functionality. Chrome plug in for gmail is great. Aircall plug in is great too. Automated email campaigns work fine.

Cons: Need everyone on the team to be good at it - dirty data mucks it up quickly. Also not for tight budgets.

Vendor Response

by HubSpot on April 19, 2018

Hello Max! We really appreciate your feedback - thank you for taking the time to write this review! I'm very happy to hear that you have been satisfied with the platform so far - it sounds like you are making great use of many of the included tools as well as some our integrations! As far as room for improvement, is there anything that we could do to help facilitate keeping your account 'clean' or to help up-skill those that are less savvy with the software? Does your team currently use HubSpot resources such as academy when onboarding? If you would be open to continuing the conversation, we would love to hear from you at the email provided. Thank you again for the review!

Powerful software, gets expensive quickly...

Apr 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I've used Marketing Hub at the Starter level. The feature set and user analytics tools are very powerful. The interface and design are much nicer than something like Google Analytics. Also, it's really nice to have one central service for analytics but also for landing pages, email funnels, ads, etc.

Cons: It gets expensive really quickly. I've had a few clients where it would have been perfect for what they do, but they simply couldn't afford it. For example if you want marketing automation, you have to go with the Professional level at $800 a month.

Also, some of the reports are tricky to get the data to display how you want it. I've found that while Google Analytics has a much more boring/plain interface, I can quickly and intuitively get the data I want for specific date ranges and metrics.

Vendor Response

by HubSpot on April 19, 2018

Hello James! Thank you for taking the time to review HubSpot - it's wonderful to hear that the Starter tool has been so helpful to you, particularly the analytics tools! As far as room for improvement - I would love to hear more about the issues you have had with reporting. Are there certain roadblocks you can point to or certain ways that our reporting team seems not to be as intuitive as other tools? If you are open to it, we would love to hear from you at the email address provided. Thank you again for the review James!

I use their tracking software to see how emails are opened and interacted with.

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The tracker is easy to use, hands-down. One click on or one click off, and you're good to go. Knowing if something is clicked is a huge benefit too.

Cons: The tracker sometimes disappears inside my gmail. Scheduling emails is a side-benefit that also comes and goes and doesn't always send email when you schedule them.

Overall: Knowing who to follow up with and who not to is crucial - thank you HubSpot!

Vendor Response

by HubSpot on April 19, 2018

Hello! Thank you for taking the time to review our product - I'm glad to hear that the email tracking tool has been helpful in how you do business! As far as room for improvement - has this issue with the scheduled emails not sending occurred repeatedly for you? When is the most recent time you tried to schedule an email to send and it did not work? If you are open to continuing the conversation, we would love to hear from you at the email address provided! Thank you again, Carl

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I've only used this a couple of times, but like what I saw

Apr 13, 2018
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The interface is very easy to follow, and the instructional info they have is very helpful for someone who has never used it before

Cons: Once you get the hang of it, it isn't hard to navigate, but even with the greta interface, its hard to know exactly what they do from the start

Vendor Response

by HubSpot on April 19, 2018

Hello Van! Thank you for taking the time to write this review - I'm glad to hear that you have found the software easy to use and the instructional info helpful! As far as room for improvement - is there any way we could be more helpful in informing you about all of the work that can be accomplished using the HubSpot platform? In addition, I see that you have given Customer Support a rating of 2/5 stars. Are you currently a free customer and have found our free resources not to be up to your standard or did you have any specific bad experiences with our support team? I'd love to hear more details about this so we can work on keeping you and other customers happier in the future! If you are open to continuing the conversation, we would love to hear from you at the email provided. Thank you again for the review!

Powerful marketing automation for all types of businesses.

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: HubSpot is a general marketing service that is incredibly accessible for small businesses, because of being cheap, easy to use, having most supplementary tools built in, and having a free trial. There's also a high priority placed on educating users that makes the onboarding process very streamlined.

Cons: HubSpot is simple to use and as a result suffers from being feature limited (most features can be found for free or cheap elsewhere, but not in a compact format like HubSpot). Additionally, it doesn't scale incredibly well into enterprise-level businesses as prices skyrocket with higher level packages and technical support is paid.

Vendor Response

by HubSpot on April 19, 2018

Hello! Thank you for taking the time to write this detailed review, your feedback is greatly appreciated by us! I am incredibly glad to hear that you have found the HubSpot platform to be helpful for your marketing efforts and am particularly happy to hear that you felt that the onboarding process was very streamlined - that is something we are constantly working on making easier and easier for new customers. As far as room for improvement - I would love to hear more about certain features you would like to see within the product that you do not currently see. Do you find yourself using other marketing tools because you cannot get these features out of HubSpot? If you are open to it, we would love to hear from you at the email address provided. Thank you again for the review!

Capterra-loader

My experience

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I love the 7 day free trial, gives the user a chance to try it.
and also It's not that complicated, its so easy to use anyone can use it!

Cons: unfortunately use have to pay so you can get the technical support wish is very important thing to the user

Vendor Response

by HubSpot on April 19, 2018

Hello Lakhdar! Thank you for taking the time to write this review - it's great to hear that you have found the software easy to use during your seven day trial! As far as having to purchase a paid product to access phone and web support - I completely understand your frustration over this. Unfortunately, in order to keep our free products/trials free, we have to keep these levels of support only open to paid customers. However, there are a range of free support options open to you such as the HubSpot Knowledgebase (https://knowledge.hubspot.com/getting-started-with-hubspot-v2) which has answers to almost any common question you can think of! If you have any specific questions about what the paid support experience would be like feel free to contact us at the email provided and we'd be happy to provide more detail! Thank you again for the review!

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Marketing in all in one

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easily content tools to focus our search authority on our most influential pages, track all our important topic clusters in one dashboard, and watch your traffic increase over time as you build search authority

Cons: I will be want to dispose of new, plugins and creative forms for optimize the content of message and original personality in each advice

Vendor Response

by HubSpot on April 19, 2018

Hello Maria! Thank you for taking the time to review HubSpot - it sounds like the platform has been very helpful in growing your content and search engine authority over time! As far the plugins and creative forms issue you referenced - could you describe in a little more detail exactly what is happening here? What could HubSpot do to help remove this roadblock for you? If you are open to continuing the conversation we would love to hear from you at the email provided! Thank you again for the nice review!

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Hubspot is my agency's standard tool for CRM and sales software

Apr 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Affordability and ease of use. The product is rock-solid, reliable, well-supported and it is a core tool for inbound marketing.

Cons: I wish there was an affordable way to do bulk email. If you grow past the core products - Hubspot can get expensive fast.

Overall: I use Hubspot with every one of my clients. I get reliable CRM, marketing automation, and sales process software. The pricing a free to very affordable.

Vendor Response

by HubSpot on April 19, 2018

Hello Robert! Thank you for this review - I'm glad to you hear that you and your agency have found HubSpot to be so reliable and helpful to your inbound efforts. Based on your comment about the email pricing - do you primarily use HubSpot for the CRM and Sales Software but less-so for your marketing efforts because you find the contact pricing to be too steep? Or does which tools you use depend on the specific client your agency is working with? If you are interested in continuing the conversation please feel free to contact us at the email address provided! Thank you again for the review!

Used Hubspot for Marketing Automation and absolutely loved it!

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automation features of the cloud-hosted software are so seamless!!! I love that they allow for a free trial to learn how it works for you before purchasing or upgrading.

Cons: Can't say I have much negative feedback for Hubspot other than I wish that I could have gotten all the features for a large enterprise for my small business for free or super cheap.

Vendor Response

by HubSpot on April 19, 2018

Hi Laura! Thank you so much for writing this glowing review - I'm so glad to hear that you have found our software to be seamless! It's also great to hear that you were able to test out the value of HubSpot with the free trial before investing any money. As far as your comment about price, have you previously used HubSpot at a larger enterprise and now hope to get a similar suite of tools at your current, smaller organization? If you would like to continue the conversation we would love to hear from you at the email address provided. Thank you again for the nice review Laura!

Excellent experience, was amazing how I increase my traffic.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the most is that I am a small company and I am new in the marketing area, this tool has allowed me to create, automate, measure and optimize all my online marketing in one place. I've noticed that centralizes and improves the digital marketing management so important when I start a business.

Cons: I have not had problems, but I would like the free version to last a little longer or that the paid version has a lower cost.

Overall: Benefits have two axes from my perspective, the first is when the benefits are offered to your company and the second is when technical support or recommendations for use: I receive SEO recommendations so that my publications are much more attractive to readers and for the search engines, it allows me to design email campaigns and workflows, in accordance with micontext, adapts and readjusts, and personalizes my experiences with dynamic content.

Vendor Response

by HubSpot on April 19, 2018

Hello! Thank you for taking the time to write such a glowing review of our product - I'm incredibly happy to hear that the platform has been so helpful to you as a new marketer! It also sounds like you may have just started a new business and I know how critical marketing can be in the early months so I wish you the best of luck with your endeavor! As far as room for improvement, do you mind telling me exactly what tier of the marketing product you are using (Starter, Basic, Pro, or Enterprise) and exactly what tools you are typically using within the platform? If you are open to continuing the conversation, we would love to hear from you at the email provided!

Nice product, it helped our company take things to the next level with our eCommerce site.

Apr 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has helped our organization get a better handle on SEO and google analytics and streamline our contacts.

Cons: When adding a chat feature to our site the chat functions are limited i.e. no ability to add images or files during chat. I wish it was a little more user friendly.

Overall: Great overview of metrics and contact organization.

Vendor Response

by HubSpot on April 19, 2018

Hello Kim! Thank you for taking the time to write this review - it sounds like HubSpot has been very helpful in your SEO and contact management efforts. Are these the primary tools you interact with when using HubSpot or do you use other tools such as email, Workflows, or social media management? As far as the chat feature of HubSpot - this is one of our newer tools that we are actively working on improving and making more useful for our customers. I think your file upload idea is a great one and I would highly suggest you add it to our Ideas Forum here (https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas). Our Ideas Forum is monitored closely by many people at HubSpot and is the source of many of our new ideas and changes to the platform. If you are interested in continuing the conversation please feel free to email us at the address provided!

It basically does everything that you ask for

Apr 12, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has some fantastic features, especially the automation. I love the fact that it tracks the emails

Cons: It can get really confusing at times. It took long frustrating hours attempting to work with this software. It was definitely not simple.

Overall: Saving a lot of time with the great automation system

Vendor Response

by HubSpot on April 19, 2018

Hello! Thank you for taking the time to write this review - sounds like HubSpot's email and automation tools have been particularly helpful in your marketing efforts. As far as your experience with the product being confusing and hard to get up and running on - is there anything that we could have done to make this process easier or faster for you? When you are feeling overwhelmed by a certain tool or do not fully understand a process do you find yourself calling or emailing support for clarification? If so, has this helped you in the past? I would love to hear more from you at the email address provided if you are interested! Thank you again for the review.

Help me to grow and consolidate the relationship with all customers of my company from the start.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is easy to use and it has free versions of all their products. HubSpot's marketing software has everything I need to successfully execute inbound marketing campaigns that raise interest in my business and increase customer satisfaction. It's about all your marketing tools, but unified in one place.

Cons: Many features are in English - Although language should not be a barrier today, the fact that many HubSpot features are in English represents a handicap in the Spanish market.

Overall: As a marketing professional, I have had the opportunity to forget about the most monotonous tasks, with the consequent saving of time that this implies in order to be able to dedicate myself to what is really important: to plan the strategy to follow.

Vendor Response

by HubSpot on April 19, 2018

Hello! Thank you for taking the time to write this review! It is amazing to hear that HubSpot has helped you and your company grow - that is a word we take very seriously here! I'm also very glad to hear that you have found the HubSpot platform both easy to use and comprehensive across your marketing efforts! Just out of curiosity - was HubSpot your first foray into Inbound Marketing or is this something you have been working with for a while? As far the language issues you have encountered with HubSpot - this is something we are actively working on making better across the platform. I would love to hear about any specific features or roadblocks you have encountered with parts of the tool being unavailable in Spanish. If you would like to continue the conversation feel free to contact us at the email address provided. Thank you again for the nice review!

It allows attracting more visitors to a website as well as the possibility of converting them to pot

Apr 12, 2018
3/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This platform allows customers to understand and discover business concepts that help make intelligent decisions and direct the business towards success.

Cons: Sometimes it takes into account things that are not really important, it fills my calendar without needing

Overall:
I COULD GIVE MY WEB PAGE TO POSSIBLE POTENTIAL CUSTOMERS

Vendor Response

by HubSpot on April 19, 2018

Hello Angie! It sounds like HubSpot has been helpful in your top of the funnel efforts of attracting new visitors to your website - I'm glad to hear that! When you say the software fills your calendar without needing to could you describe in a little more detail how it is doing so? Are people scheduling meetings with you through the Meetings tool that are unnecessary or is something else happening there? In addition, I see that you have give your Customer Support experience of 2/5 - has anything specific happened here that we could learn from in the future to make you happier going forwards. If you would like to continue the conversation feel free to email us at the provided address. Thank you again Angie for the review!

Pretty good, but can be confusing.

Apr 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's very thorough. I can do almost everything I need to do to create and manage client marketing through the platform.

Cons: It's constantly changing and rearranging and can be clunky. Reporting is a little confusing, and you have to spend a lot of time in it to really master it (when you could be working on client stuff).

Vendor Response

by HubSpot on April 19, 2018

Hello Emily! Thank you for taking the time to fill out this review, I'm glad to hear that you have found the platform to be thorough and helpful in your client marketing efforts. Are there any specific tools you do not see in HubSpot right now that you would like to in the future? It sounds like some of your client marketing efforts have to be done outside of the platform. As far as your issue with it being a bit clunky and hard to master - is there anything we could do or could have done to make this process easier for you? Were there specific roadblocks you encountered during the onboarding process that we could have helped with? If you would like to continue the conversation, we would love to hear from you at the email address provided. Thank you again for the review.

Easy to Use- Very Functional!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple to use but gets the job done. Its one of the best around. I love using it everyday. Never have any issues

Cons: I really don't have any complaints about the software. The only thing that I can think of is that it is a little on the expensive side. Most companies can't afford it.

Overall: Increase in sales

Vendor Response

by HubSpot on April 19, 2018

Hello Maribeth! I'm so glad to hear that you love using our software everyday! I hope it keeps helping you make your marketing and sales efforts more effective and efficient in the future! If you ever have any other comments/concerns feel free to send them our way at the email provided. Thank you again Maribeth!

Its an ok software

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Value for Money

Pros: We are trying out this software and so far it is ok. You are able to schedule posts and get a capture rate which is great. Lets you manage your social networks in one place. It is very simple to use and straight to the point which is great you don't have to spend much time trying to learn the system.

Cons: This product is on the expensive side. I am not sure it is worth the price. We are still in the trial stage so my option could change but I do think they could come down on the price to make it more cost friendly.

Vendor Response

by HubSpot on April 19, 2018

Hello Kristen! Thank you for signing up for a trial of the software and taking a time to complete this review. It's great to hear that you felt you were able to get up and running on the system easily and were able to quickly start scheduling your posts. As far as your comment about the price - are your primarily looking for a tool to manage your social media accounts or are you looking for a more comprehensive tool that pulls all your marketing efforts in one place - this may inform a bit on what product/price-point might be the best fit for our organization. Thank you again Kristen!

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I like this app very much because it makes my job easier and organized

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about this app is easy to use, have a big storage capacity, organize my agenda, organize my agenda synchronizing with my email account with my mails accounts

Cons: I don't have complained about this software, this help me to make my job so much practical, organized and a safe time

Vendor Response

by HubSpot on April 19, 2018

Hello Andrea! It makes me so happy to hear that you have been satisfied with HubSpot so far - thank you for taking the time to submit this review! It sounds like you are making great use of the integrations between the platform and your email/calendar - this is definitely a huge timesaver. If you ever have any further comments or complaints feel free to send them our way at the provided email address. Thank you again for the review and happy HubSpotting!

Capterra-loader

This requires applied intelligence and experience.

Apr 12, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You must accompany the tool with the consulting work of a specialized agency, capable of giving you a complete service at a strategic and operational level.

Cons: Some managers do not get results with Hubspot jump to other tools of inbound marketing. So who's at fault here? Well, the blame needs to be shared equally. Certainly, those who purchase Hubspot need to understand what it takes to make inbound marketing work. Blogging is the key. More importantly, it's blogging as Hubspot instructs. That means analyzing your clients and building buyer personas and make appealing content for all level of the sales cycle.

Vendor Response

by HubSpot on April 19, 2018

Hello Alberto! Thank you for time for completing this review - it sounds like you have some really interesting perspectives on our product! Has your organization always paired with an agency to perform your work on HubSpot or was there some catalyst that lead you to seek an agency's help? As far as making sure that buyers have a full understand of what HubSpot takes to work - do you feel that you should have been educated more during the sales process on exactly what kind of work would be expected of you after purchasing HubSpot? If you are open to it, I would love to continue the conversation at the provided email address. Thank you again!

Capterra-loader

We used Hubspot for our marketing campaign at my prior Great Clips location.

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It exceeded out expectations! Performed perfectly and allowed me to even blast out my personal blogs to specific clients that requested them. Pretty much will do anything you can think of in regards to business marketing.

Cons: It was sophisticated to say the least, so for me it was really intimidating. Thankfully my manager handled the software primarily and was able to show me the basics for what I personally needed it to do.

Vendor Response

by HubSpot on April 19, 2018

Hello Amber! Thank you for this glowing review! I'm so glad to hear that HubSpot was helpful in your work at Great Clips - it's particularly great to hear that you have been engaging with the blogging tool and were able to send these posts out to certain clients! The software definitely does quite a lot and can seem like a lot to handle when getting started so I don't blame you for feeling overwhelmed at first! I'm glad to hear that your manager was able to walk you through what you needed to know but there was anything else we could have done on our end that could have made this process smoother for you? Thank you again for the review Amber!

Easy to manage the team workload

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It provide many feature to maintain the wrokload of team. In case we are going to overdue with any changes it send notification to team menbers. Easy to customization in inbuilt templates.

Cons: It should support native langugae in keyword suggestion. Layout should be more dynamic so that we can short emails more accurately.

Overall: We are using it to maintain the team workload and manage the customers request through mail tool.

Vendor Response

by HubSpot on April 19, 2018

Hello! Thank your for taking the time to write this review, it's great to hear that HubSpot has been helpful in managing your workload across your team! The customization of templates built into the platform can definitely save a lot of time when it comes to content creation Supporting more native languages is something we are actively working on improving here at HubSpot. With time, you can expect the product to be more adaptable to the supported languages. As far as your comment about making the layout more dynamic - I would love to hear more about this. Specifically, how would you like to see the tool changed to further enable your emailing efforts. If you would like to continue the conversation, we would love to hear from you at the email address provided. Thank you again for the review!

Simple Marketing Tool for Company

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This product allows the user to create and track marketing campaigns with one simple platform. It helps to develop a polished product!

Cons: The interface can be somewhat difficult to learn initially, especially for beginners. Once mastered, it can be a beneficial tool for any marketing campaign.

Marketing for small business

Apr 11, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The platform is easy to use, but what I like most about it, is the free trial period. Being able to get your foot in the door before dishing out a lot of money.

Cons: Even though they offer a free trial period, which is nice, their product is very expensive and you have sign a 12-month contract.

Liked it at first, then proved to be too expensive to justify.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: HubSpot makes it very easy to setup a blog and email based online business. Their ability to segment, tag and reach out to our list is powerful. Plus, their Calls to Action feature is very nice. The platform was very reliable and I don't recall having downtimes with it.

Cons: 1. Customization: They provide a template marketplace, but designs are limited and difficult to change unless your know their special markup and CSS. Most businesses will eventually require an expensive HubSpot-specific developer to tweak their website's appearance. We grew tired of needing more customization as the years went by and started looking at DIY page builder options in the market as an alternative.

2. High cost: Hubspot is *expensive*. It became even more expensive when we needed a specific feature which required us to jump into the per month Enterprise tier package (at the time).This tier included the feature we needed plus many others we honestly didn't need (but no ala carte options were available).

In the end, after reviewing the high monthly costs and features, we realized we could replace HubSpot with WordPress (blog) + ActiveCampaign (email, tags, segmenting) + LeadPages (landing pages) + ConvertPlus (lightbox popups, hello bars).

Two months later, the migration was complete and we canceled HubSpot. Our monthly costs dropped. With the money saved, we expanded our staff and advertising budgets.

Regarding canceling, keep in mind they require 45 days written notice, not the usual 30 days. They use debt collectors (McCarthy, Burgess & Wolff, Inc) on unpaid balances.

Good experience. LIke their other tools, it's developed fairly well. Support is fantastic, as always

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use with many features baked in. Many of their components are interconnected, so it's easy to connect actions with landing pages you made or emails you've sent.

Cons: Not a lot of scoring options. Have to create many duplicate rules for repeatable actions like 'visited a resource page'

The value for the money is good, but it's not the most useful software.

Apr 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It's somewhat helpful in scheduling your posts, but I didn't like it more than other software options I tried.

Cons: It doesn't keep me coming back for more. The functionality that it offers is not over and above what others offer, even for the cost.

used for small insurance business

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: we have been using this software to manage and convert leads for our small insurance business. very successful!

Cons: it was a little difficult at first to get our staff to log their actions to this software, but now that they see the improvements it has been great