# Page 24 | HubSpot Marketing Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is HubSpot Marketing Hub the right Lead Generation solution for you? Explore 6237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171840/HubSpot-Marketing/reviews --- HubSpot Marketing Hub 4.5 (6237) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Page 24 - Reviews of HubSpot Marketing Hub ## Showing most helpful reviews Showing 576-600 of 6237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Clare M. VP Higher Education Used the software for: 6-12 months ### "Well worth the money and comparable with any other CRM out there!" September 26, 2023 5.0 Very positive! Pros Loved the ease of use and customization ability. Whatever we wanted in terms of fields or lead flows was often doable. Cons Because Hubspot is such a big company, reaching the right person for the right support in a timely fashion often proved to be challenging. We get bounced between people a lot. Reason for choosing HubSpot Marketing Hub n/a Switched from [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Hubspot was cheaper. Review Source VR Verified Reviewer CMO Logistics and Supply Chain Used the software for: 2+ years ### "Best CRM on the planet" May 30, 2022 5.0 Fantastic tool with great support and endless options for integrations. Pros After having tried both Salesforce and Hubspot I'm 100% convinced Hubspot will take the lead in the next 10 years due to its simplicity, support, and offerings. Cons Price has begun to reflect the vast amounts of features being built. Natural, but with a ton of headcount and marketing leads it adds up quickly. Review Source YA Yandri A. Technical assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Generally speaking Fulfillment with HubSpot" December 22, 2022 4.0 You can involved HubSpot Showcasing Center point for email advertising, Web structures, Work processes and concentrated Contact The board. You can utilized it across the office, for everyone from journalists to Planners to Email makers to Investigators to Administrators. Pros This all-encompassing arrangement offers us everything we need to create incredibly captivating marketing messages that draw in customers and increase sales. I love having full control over HubSpot Showcasing Center's catchphrases since it enables us to conduct research, track our progress, and improve our content for each distribution. This is my go-to tool since it allows us extensive flexibility and control over the building process, enabling us to put together a solution that satisfies the needs of both our clients and our organization. This freed up our workers' labor and allowed them more free time, as well as helping us save money on capital expenditures and elevate our presentation and reputation. Cons Workers who are new in the promoting area feel trouble in its utilization since there is a precarious expectation to learn and adapt. The item usefulness is sufficiently great to fulfill me however I wish they add some superior joint effort elements to team up with different devices. Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Reason for choosing HubSpot Marketing Hub Funcionalities and esay to use Review Source VR Verified Reviewer Marketing Communications Manager Pharmaceuticals Used the software for: 6-12 months ### "All-in-one giant" November 10, 2022 5.0 Pros The best part is that everything is connected. We are using the sales pro, marketing enterprise, and Hubspot's CRM. It's really important to have one tool for all of our needs. Cons Some features are surprisingly not there which are there in their smaller competitive (Mailchimp) for example. Example: polling inside an email, or exporting an HTML email for third party review or integration. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reason for choosing HubSpot Marketing Hub The all-in-one feature - having Sales, CRM, and Marketing. Their integrations with Teamwork, Microsoft Teams, Outlook, Wordpress, and Calendly Review Source MB Michael B. Head of Digital Demand Gen Information Technology and Services Used the software for: Less than 6 months ### "Functional tools with good customer service" August 4, 2023 4.0 Pros The major selling point of HubSpot Marketing Hub is that it aggregates a set of reliable tools on one well-serviced platform, so you don't have to wrestle with integrations of different systems for your core marketing functions. It does this quite well. Cons Whoever designed the tools within HubSpot is clearly not a performance marketer. As 2 examples of glaring omissions, HubSpot doesn't allow you to see the IP addresses of the visitors it tracks, and it also doesn't allow you to send plain text emails. It has useless proxies for both functions (ie, geo-data derived from the IP address, and an html email template designed to look like a plain text email at a glance). Review Source ML Mimi L. Sr. Demand Generation Manager Computer Software Used the software for: 2+ years ### "The best marketing automation platform" June 15, 2023 5.0 Pros HubSpot is the most intuitive, feature rich marketing tool I've used. I rely on it daily to monitor new leads, create landing pages, export contact data and for email marketing. It's usually very easy to figure out how to use the tools available. Cons I used to love the live chat customer support, but recently the quality of support has really gone down hill. It's now very common for the people I'm speaking with to not know the answer to my question, only to get back to me several days later. Review Source VR Verified Reviewer Director Computer Software Used the software for: 2+ years ### "HubSpot, capable at a price but watch the terms" June 29, 2022 4.0 Overall the platform worked well for us on a technical level but the continuous uplifts and contract term means we were left with a sour taste in our mouths. We will be looking at alternatives options for future projects. Pros The platform is easy to use and configure. We've run multiple email marketing campaigns from it and the analytics feedback is great. You can easily see how many times individual emails have ben opened and passed around. Cons The thing that really didn't sit well with us was that you are constantly pushed up the payment tiers. Everything is an extra. You also need to watch the small print, whilst we thought we are on a monthly rolling contract it turned out we had unintentionally signed up for a 12 month one for which there is no way out. We've disabled renewal and will be leaving the platform. Alternatives considered [Sendy](https://www.capterra.com/p/234663/Sendy/)[GMass](https://www.capterra.com/p/168452/GMass/) Reason for choosing HubSpot Marketing Hub The full CRM solution addressed more than our email marketing needs. In retrospect GMass or Sendy would have been more cost effective. Review Source VR Verified Reviewer Digital Marketing Manager Computer Software Used the software for: Less than 6 months ### "Great product that's easy to use. Onboarding was great!" August 14, 2019 5.0 HubSpot is great. The on-boarding team was really great. I would have liked to have a personalized training track because it's overwhelming (in a good way) to have so many videos and tutorials. The best part is everyone on my team is happy - easy of use, the information is presented cleanly, etc. We've got lots more to go be so far, it's been a great move for us. Pros Easy to set up. Their on-boarding team was amazing. Creating emails is simple. Customizing it for our needs was great. We've also migrated our site to the CMS. We aren't live but the migration went really smoothly. Cons I think the workflow tool could use some work. I'm disappointed at the limited number of dashboards you can have with our plan. I am also disappointed at the # of templates we can have with our plan. With respect to on-boarding, I would have liked a more comprehensive training track. There's so much to learn that you get overwhelmed. It would be great if they guided you through a track. Alternatives considered [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reason for choosing HubSpot Marketing Hub We liked the ability of having Marketing Automation and CMS because we also needed to move our website to a new CMS. Switched from [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Pardot has the functionality but it's hard to use and we didn't have any help/support. We needed to be self-sufficient but after research realized that in order for us to make the product work better for us, we'd need to hire external consultants. Pardot is not an easy, or intuitive, product to use in my opinion. Review Source Florence B. Content Marketing Manager Information Technology and Services Used the software for: 2+ years ### "A Core Part of Any Marketing Tech Stack" November 21, 2023 4.0 Pros Hubspot is a robust platform, boasting email, social media, and lead capture capabilities. Cons The UI isn't always as intuitive as I would like it to be. Sometimes I have to look for functionality or Google how to do something. Review Source Rob C. Marketing Copywriter Computer Software Used the software for: 2+ years ### "Powerful tool for marketers, but some annoying qualities" October 14, 2019 4.0 As the person on our team who handles blogging, social media, and email automation, I find a lot of utility in Hubspot's platform. I love that it generally speeds up my process and allows me to draft and publish content quickly. I like that it ties into Hubspot's powerful CRM, making it easier to do great email automation campaigns using our data. And I like the interface, frankly. It's clean, it's clear, and it makes using the platform a joy. Pros Hubspot does a lot of stuff really well. With a little setup, it can easily be your choice of platform for everything from content marketing, to email automation, to social media marketing, and beyond. There are easy, drag and drop tools for putting together beautiful content, and the reporting tools tie in well with the CRM to help you get an accurate picture of how specific people are engaging with your website. Cons Email templates are my main pain point with Hubspot. For whatever reason, you don't get a WYSIWYG editor, and instead have to rely on pre-defined templates for creating emails. When you have more or less news to share, that means having to go in and edit the template in a separate menu from the actual email editor, which is just a hassle. Review Source Natalie F. Founding Director Marketing and Advertising Used the software for: 2+ years ### "For Marketer and Sales Team collaboration." November 1, 2020 5.0 Experience superuser, Hubspot certified consultant marketer. Founding Director of \[SENSITIVE CONTENT HIDDEN\]. Experienced in utilising Hubspot Marketing and Sales to launch fully automated campaigns to acquire, and retain customers. Pros Hubspot CRM, marketing and sales offers a fully customisable system to help sales and marketing teams to deliver the best results. We particularly enjoy developing customer solutions utilising the Hubspot Developer APIs to connect out clients mobile applications. Cons Configuring Hubspot to match business goals requires a good working knowledge of Hubspot. It is recommended that businesses have at least one person on their team who has a Hubspot certification. Alternatively you might choose to work with an experienced Hubspot partner. Alternatives considered [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Reason for choosing HubSpot Marketing Hub Hubspot features have more capacity for customisation, often required for B2B and B2B2C businesses. Review Source Eyal K. Marketing Director (B2B SaaS) Computer Software Used the software for: 2+ years ### "As an enterprise customer I expected a lot more from their support team." February 10, 2018 2.0 It's a basic solution for my needs and I outgrew them too quickly. Pros Their CRM is a great product. I do like the CRM. they provide it for free and it's the gateway to the product. Cons Everything else doesn't come close to Marketo and Eloqua. It used to be easier to use but not anymore. The Workflows, which is the marketing automation, is difficult to use for anything more than simple workflows. Anything with more advanced complexity requires working aroud the systems, especially if you're connecting the API and activating workflows off of API events. Then, we have their support team. As an enterprise customer I expected much better support. They start off by trying to blame the user for not implementing correctly. They do this before they actually check the issue in depth. When they finally do, they pass you off to the developer support forum where no one helps either. I currently have an ongoing issue for a week and half. I have stopped all marketing campaigns waiting for their assistance in fixing in. They haven't done anything to help and the help they have provided is misguided and off the mark. Review Source Madeline L. SEO Coordinator & Marketing Associate Computer Software Used the software for: 1-2 years ### "Got the features, but it's expensive" July 23, 2018 4.0 It does streamline marketing automation processes, which is what it's supposed to do! Pros Hubspot is a super comprehensive software. I work with it every day and in terms of features, there is very little missing. They are also constantly working to update Hubspot, always adding new value or streamlining existing features. The features I use the most (outside of just managing contacts) are workflow and forms. Both of these features are very robust. Workflows are easy to build and visually appealing. Forms, again very intuitive to build, edit and embed. Hubspot also has fantastic help materials and customer support when you are having an issue. Cons The Hubspot-Salesforce sync can cause some issues. It can be clunky and frustrating to work with. I'd also like to see some easier ways to customize the look of forms on non-Hubspot hosted webpages. Currently it has to be done with CSS, which if you're familiar with it is straightforward. If you're not I could see this being a big pain point. Workflows do have a size limitation in terms of if-then branches. This can be irritating sometimes. Hubspot is based on number of contacts, so it gets very pricey as you acquire new and hold on to old contacts. This is the main reason we have considered switching. Review Source Jill T. Digital Marketing Strategist Hospital & Health Care Used the software for: 1-2 years ### "Great For The Marketing Team" May 8, 2018 5.0 I am able to create the marketing pieces that I need to advertise the company I work for with ease. I have also segmented our contacts to make sending out email blasts to the appropriate groups much easier on a regular basis. Pros I like that I can create landing pages, emails and blogs with ease. It has made my job significantly easier using this tool, and it continues to help produce inbound leads each and every week. Cons I have recently changed to the updated layout, and I am not a fan yet. I only use 1/2 of the tools offered (marketing & sales basic) so there are a number of items in the navigation that I will never use that are just taking up room in my opinion. I get that it is a way for HubSpot to boost sales by having additional people sign up for other tools, but I am not in need of the other items in the foreseeable future. Review Source Response from HubSpot May 22, 2018 Hello Jill! Thank you for taking the time to write this review of our product - we love being able to receive your feedback! I'm very happy to hear that HubSpot has helped make your job easier and helps you produce more inbound leads each and every week! As far as room for improvement - in reference to your comment about the navigation, would you prefer if there was some sort of option where you could only list the tools you commonly use? If you are open to continuing the conversation we would love to hear from you at the provided email address. Thank you again for the review Jill! VR Verified Reviewer Investment Advisor Banking Used the software for: 6-12 months ### "Great application to manage new leads from customer " June 1, 2020 5.0 It was great while we used to follow up with email campaign and leads. The use can be challenging if you are very sure of your business needs so I will recommend finding to HubSpot or a marking agency you trust who can help you finding exactly what kind of tools you will need to use to reach expectations and conversions Pros We used the service in our office get leads from some of our landing and referral websites. We received a lot of leads and it was hard to follow up with just a mail chimp our a google form and we needed automation to convert them to new customers. HubSpot helped us to managed the new leads and we were able to compare our campaigns with other cases similar to us that used this service so it increased out sales by 150%. Cons The service is expensive and you have to make sure all your team is dedicated to the training. Its a very different approach to follow up on leads and email marketing than other services so training is very important. Alternatives considered [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reason for choosing HubSpot Marketing Hub We got the recommendation from our marketing agency Switched from [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) We changed marketing agency and they used a different service. Review Source Katie L. Associate Director of Internal Communications Religious Institutions Used the software for: 2+ years ### "Fantastic, Robust Platform" August 10, 2018 5.0 Super robust digital marketing suite/sales tool that helped us increase inbound lead flow dramatically. High cost but also provided an ROI that made it revenue positive. Pros Hubspot is a marketing tool that does everything. As a theological seminary/higher ed institution, we've used it for everything from social media marketing to squeeze page creation to blogging to CRM to email and more. The best part about it is that it allows you to track a person through their entire decision cycle. You can see exactly what content they've downloaded or interacted with, the webpages they've visited, the forms they've filled in, the social media posts they've liked, and so on. This allows you to really understand the contact, which is super helpful when our admissions team has conversations with them. It is the most robust digital marketing suite I've encountered, and I love it. Cons I suppose the primary downside is cost. To get all the functionality you need to be as thorough and robust as possible in your marketing activity, it's going to cost you a significant amount of money. In our case, the ROI was worth it, but it is expensive. Review Source BM Barbara M. marketer Consumer Goods Used the software for: 1-2 years ### "The most wonderful CRM software out in the market" November 5, 2022 5.0 we are able to retain our customers . We are also able to better manage marketing, sales, service, and operations efforts. Pros It does not limit to one system operation in a company,You can easily transition from the previous software you were using seamlessly this enhances quite well while hence you can integrate with other apps without a glitch Cons Maybe add more business applications as a hub but at the moment it is flawless as software, and its integration with other apps is also seamless Review Source Neline K. Account Executive Health, Wellness and Fitness Used the software for: 1-2 years ### "Organized and practical CRM" August 9, 2022 4.0 One of the best CRMs I've ever used. Pros I use it for sales management and it's very complete. The automatizations help my everyday life. Also, the courses are great not only for maximizing the use of the tool, but also for market in general. Cons Some integrations to register are still lacking. The e-mail integration, for example, disconnects very frequently and doesn't let you know, so you need to go back and register everything. The automations could be easier too. It sends e-mail without attachement and doesn't let you know. Switched from [Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/) We needed a more complete tool Review Source DB Daniel B. Owner Airlines/Aviation Used the software for: 2+ years ### "Expensive unless you use the very basics " January 20, 2022 3.0 Frustrating and expensive for the things that I want to use like RSS feeds and access to great templates. If you have $800 a month to spend and time to get through the learning curve it’s one of the best out there. Pros Great CRM and it’s free. The email campaign platform and list building is good to. Cons If you need email automation its out of reach for small business. Also, the landing page and website builder is slow, cumbersome and there are zero free templates at the basic marketing level. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing HubSpot Marketing Hub I only found out about active campaign later, otherwise for the price I would’ve gone with that. Review Source Brooke H. Product Marketing Lead Computer Software Used the software for: 1-2 years ### "Great product, exceptional customer support" September 20, 2022 5.0 Pros Hubspot is a fantastic product! It really caters to all of our marketing needs, all in the one place. What's more, their customer support is exceptional - I know if I need help or run into any issues, their support is there on chat within seconds to help me. They will understand my use case and then provide solutions to help and workarounds if it isn't possible within the product. Cons There's so much in this product. The more you use it, the better it is. We're a small startup, so price is always going to be a factor for us, but I think it's totally worth it with the amount of functionality you get out of Hubspot. Reason for choosing HubSpot Marketing Hub I've used Hubspot Marketing Hub in my previous company and it was great. Review Source AP Anthony P. Director of Marketing Operations and Automation Computer Software Used the software for: 2+ years ### "Constantly improving, but expensive" May 19, 2024 5.0 Pros I've always viewed Hubspot as a very easy to use product, targeting the typical marketing users. But over the years they've added some great features and reporting, and are continuing to do so with acquisitions and AI. Cons Using it alongside Salesforce, it's going to get expensive. It's the kind of product that starts out cheap but every add-on is going to add additional costs. User seats, marketing contacts, number of reports - everything results in an uplift to your monthly bill. Review Source RD Rasika D. Freelancer Automotive Used the software for: 1-2 years ### "Excellent " May 31, 2023 5.0 Excellent Pros Comprehensive set of marketing tools including email marketing , social media management ,landing pages ,lead tracking , and more. Cons Some features ,such as website design and advanced analytics. Review Source RP Renee P. Director of Marketing Industrial Automation Used the software for: 1-2 years ### "Great as one-stop marketing toolkit but has plenty of headaches" December 12, 2019 4.0 This software is insanely complex to learn and use. If you're not technically facile, or if you hate logic puzzles, forget it. The learning curve is steep and they keep adding and changing things so it doesn't really level out. Once you figure out what you're doing, the software is great; it's very powerful and keeps everything really well organized and optimized. But it takes serious dedication and consistency of use across many months to become comfortable and have a level of competence. Their customer support is hit or miss as well. Sometimes you get lucky and there's a person who can quickly resolve your issue. Other times it seems like they have you running in circles and waiting for weeks on something that you can't move forward without. You have to stay on top of them with support tickets: keep nudging and reminding and asking more questions, otherwise things drag on. Pros I love the dashboards and that they're fully customizable to what I need to see. The software is clear and easy to use, easy to navigate. There are many built-in tips that serve as great reminders as I'm moving through tasks. The blog and email features are so intuitive in terms of their ability to help you make decisions about SEO and building optimization right into your marketing collateral. Cons You have to keep track of 17 things at once: everything is contingent on something else. Maybe I want to change my CTA but it's embedded on my website, being used in a drip, pulling from a landing page, and connected to 6 blog posts. God help you if you need to make any changes because every element has multiple connections and fixing one thing means upending several others. I usually need to have 4 or 5 HubSpot tabs open at once because I have to keep switching back and forth between them in order to do the piece I'm working on. Review Source VR Verified Reviewer Digital Marketing Manager Computer Software Used the software for: 2+ years ### "Fantastic But Crazy Expensive" September 22, 2022 5.0 My former company was already using HubSpot when I joined them. I was instantly smitten. Even a year into using it, I was still discovering new ways to use it or features I didn’t realize existed. For my own small biz/ side hustle, I’ve been able to utilize the free version and I’m happy with that, but it is super limited and, once you get into paid options, it’s way out of reach. The company I currently work for uses Zoho… I really cannot express how different the two are. I would just about cut off my arm if I could go back to HubSpot. It was just such a cohesive painless product at the enterprise level and I used it for everything I could - email marketing, lead management, landing pages, etc. it also made tracking soooo much easier and the email tools were so robust. Pros I never once experienced a glitch. Everything works like it’s supposed to and really streamlines your marketing and sales efforts. Cons There’s a learning curve. It’s also way too expensive for small businesses. Review Source JR Jill R. Digital Marketing Specialist Staffing and Recruiting Used the software for: 2+ years ### "HubSpot Marketing Hub Rocks" March 25, 2022 5.0 We are able to manage/schedule social media, ads, email marketing campaigns and more through the Marketing Hub. We love that everything is together in this central location and love the Canva integration as well. Pros HubSpot Marketing Hub is very easy to use and implement for anyone with varying level of marketing experience and expertise. HubSpot makes the features easy to use and has knowledge base articles for any topic you can think of in case you have questions. Their support team is fairly helpful if you come to a roadblock. Cons We use Bullhorn for our CRM and they do not always integrate seamlessly. Aside from that, I have no real complaints about the Marketing Hub. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Our company was growing in size and we needed a more robust system to up our marketing game. 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