# Page 53 | HubSpot Marketing Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 53 - Is HubSpot Marketing Hub the right Marketing Automation solution for you? Explore 6217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171840/HubSpot-Marketing/reviews --- HubSpot Marketing Hub 4.5 (6217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 53 - Reviews of HubSpot Marketing Hub ## Showing most helpful reviews Showing 1301-1325 of 6217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use María S. Fotógrafo profesional y Realizador audivisual Internet Used the software for: 6-12 months ### "It offers the possibility of attracting potential customers and tracking your activity on the web" June 5, 2018 5.0 Pros The biggest pro of this tool is its free version. This software is able to identify potential customers and what they do on the company's website. When a potential client fills out a contact form for the company, the software extracts additional information of interest, which allows to establish their needs, offer useful offers and help to their particular need. It is a very useful tool to carry the database, visualize and manage interactions with customers.In a few words it can be said that HubSpot allows attracting more visitors to a website as well as the possibility of converting them to potential customers. . Cons One of the counter presents the software is that it has no tool to merge the information of the contacts of different companies. Another disadvantage, possibly the main one, is that the HubSpot does not present the option of adding several email addresses to a single contact record, which prevents the possibility of establishing communication with a potential client by more than one way, in the case that it is not possible to contact her for a particular one. Review Source VR Verified Reviewer Digital Marketing & Promotions Manager Automotive Used the software for: 1-2 years ### "Top notch marketing automation" July 23, 2019 5.0 Overall, I enjoy using Hubspot, I use it every day. The staff seems very helpful and knowledgeable when I have questions or concerns. Pros I like that you can see your customers behavior. For instance, you can see which forms they filled out, emails they were sent, or if they opened or clicked emails. I also like the way you can personalize your emails and landing pages based on lists. Cons It's not the most user friendly, but they seem to be working on that with the new drag and drop features. I don't like that it doesn't seamlessly integrate with woocommerce. Hubspot doesn't seem designed to handle b2c companies as well as b2b. Reason for choosing HubSpot Marketing Hub Seems like the top in the industry. Review Source AL Alberto L. Resarcher Computer Software Used the software for: Less than 6 months ### "The all in one platform for your web site is possible thanks to Hubspot Marketing Hub" March 21, 2023 5.0 I am very satisfied with this hub of marketing analytics. I invoke specific functionalities and the App simply get the metadata and immediate data to provide my requests. It is and all in 1 place platform. Pros 1\. I track the visitors and the statistics related to them such as residency address, amount of time in the site, preferences of their clicks and preferability with the ads in the site2. I get to understand related statistics to the clients such kind of the advertisement and volume of it in the site. With Hubspot Marketing Hub everything is track Cons 1\. As this tool is quite complete in the functionalities we do use, then we need training to understand what we do and use properly. Reason for choosing HubSpot Marketing Hub The hubspot marketing hub is agglomerating what we required for analyzing our sites thus understanding the why's of our products, to improve our marketing strategy. It is amazing the correlation that we get out of this hub thus impulsing a better adapted implementations in our advertisement. Review Source VR Verified Reviewer CEO Financial Services Used the software for: 6-12 months ### "Quite complete, but very expensive" April 6, 2023 4.0 Pros The tool is complete, you can do a lot of things, and the reliability is there. Cons The tool is quite difficult to get used to. The workflows lack a few possibilities. If you want more functions you always have to pay for additional packages. This becomes annoying and very expensive. Review Source BS Barbara S. Owner Professional Training & Coaching Used the software for: 1-2 years ### "User Friendly - A Must Have for Any Business!" September 15, 2019 5.0 It has saved time and money for our business by allowing us to have an easy setup and integration with our office systems. Setting up team members has made it so that everyone can see all correspondence, respond and be able to see the progress at all times. Pros Is very user-friendly and works for all levels of technical expertise - it definitely streamlines my work schedule. All of my information is in one place making it simple to review tasks, action items and progress. Team members can easily review information and make comments, etc. It can be used for the website, blog, social media, email, and CRM. They have detailed instructions for how to use all of the functionalities and have templates to get you started. Their customer support is responsive and helpful. Cons The CRM only lets you have one e-mail address per contact. I have clients with multiple e-mails that they write to me with so it makes it cumbersome to have to look up information for one contact if it's listed under two entries. It can get pricey if you're not using the free version. It also doesn't integrate easily with other software programs - especially e-mail software. If you're hosting with Gmail , it seems to work fine but doesn't integrate well with Office 365 or the business Gmail accounts. I've tried to get some of my clients set up on it for their business, and it's had some issues. Review Source Gaute H. Chief Operating Officer Marketing and Advertising Used the software for: 1-2 years ### "Make HubSpot the heart of your marketing efforts " December 19, 2018 5.0 We are an agency using HubSpot Marketing for all of our marketing efforts, and the value we get out of collection all our sales and marketing within one platform is really good and provides us with enormous advantages. Pros HubSpot is a great tool for all your marketing efforts. The way that HubSpot enables you to report on everything within the same system. Gives you an overview that you can't get easily anywhere else. In addition the setup with sales, service and CRM is fantastic or the whole organisation. Cons The price might seem a little too high for small businesses. However, the effect of using it might over win the high prices. Review Source Josh Y. Senior Education Manager of Online Learning E-Learning Used the software for: 1-2 years ### "Great email tracking features" October 24, 2018 4.0 Pros I linked Hubspot to my Gmail and really have come to rely on it's tracking capabilities. It helps me to stay on task and know when my messages have been received and read. This may seem a bit intrusive, but I no longer feel like messages disappear into the ether as I often can now know not only when someone reads them, but usually will be able to predict when I will receive a response. Cons I really need to utilize more of this software's features. It has been logging out more frequently so I wish it maintained my sign-on with a bit more consistency, but that may also be user error. Review Source AW Anne W. Marketing Specialist Used the software for: 2+ years ### "Regarding ENTERPRISE: Great all-around marketing program for small-to-midsized businesses" November 16, 2017 5.0 Pros The beauty of this program is the ability to integrate data from multiple channels and use that data to segment, personalize, test, and automate. If you only need one thing - an email service provider, for example - you can probably find something better. But if you need at least 3 of the core functions, I think it's worth it to give up some of the bells and whistles of other program for the seamless integration you will find here. Other perks: The customer service is really outstanding. Best I have encountered in the industry. Frequent updates and improvements to the tools you use the most. Fairly intuitive UI so it's pretty easy to learn the system. Cons Customizing email templates can be quite challenging unless you already know some CSS and HTML. They have their own programming language, hubl, but thankfully you can do almost everything you need to do without learning it. Reporting leaves something to be desired (but they just rolled out a new module that will hopefully address that). Review Source wK wissem K. Marketing Public Relations and Communications Used the software for: 1-2 years ### "User-friendly and all-powerful tool" January 18, 2023 4.0 Pros An ergonomic, powerful and easy-to-use tool. Great potential for automation to facilitate internal communication with sales as well as external communication with prospects. Hubpost Academy offers quick CRM training. The support is always very responsive and relevant. Cons Hubspot seems to me to be a great CRM, but I had to give up because the (basic) features I was interested in were too expensive.Please don't be surprised like me.It takes a while to realise that you need such (basic) functionality, but to get it, you have to upgrade to a higher plan... which is prohibitively expensive. From memory, I think it was an email model. So fascinated by the efficiency of the system, it takes weeks of work and eventually forces you to upgrade if you really want to be efficient. Review Source Patrick L. Enrolled Agent - Certified Tax Resolution Specialist Financial Services Used the software for: 1-2 years ### "The best on the market in my experience" April 19, 2018 5.0 Pros It is an ideal software for a small business because everything is interconnected. The efficiency of having different but related segments of marketing linked makes for a smooth interface that allows a small shop to accomplish more work. HubSpot links marketing with their CRM and sales. I love almost everything about HubSpot including absolutely awesome tutorials on all aspects of marketing. My company is approaching a tipping point that I could add Hubspot and my staff and I are excited because they do a great job. Customer service has always been able to help me overcome an issue and answer any questions intelligently. My feeling is their staff are all well trained. Cons The price of the software can't be easily translate into value in the early stages of a companies growth. Hubspot offers discounts for small companies if they meet a predetermined criteria. I was not able to meet that criteria and have to delay implementing it as my marketing software. Review Source EW Eric W. General Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "HubSpot - Great Sales & Marketing Tool for Small Business" January 11, 2023 5.0 Overall, I feel my experience with HubSpot is positive. The tracking of customers and deals is clear and you can customize what information you want to see. Pros I like how you can track a company or customer through the contact, proposal, and capture process. The marketing features are nice, but the sales tools for tracking are what is most important. You can see when the last time you touches a customer was or what the last phone call or email was about. Cons I do not like how a lot of the marketing features are restricted to the highest tier level, which is expensive. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing HubSpot Marketing Hub HubSpot seemed to be more user friendly and the price was a little cheaper. Review Source Tarek A. Psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "A very important tool for Marketing" November 4, 2022 5.0 Very Good so far Pros Compared to other platforms it has some of the best integrations. It creates contents that help grow the business. It is not a high level app when it comes to details. The level of details that it contains is satisfactory. Cons Sometimes you can be tricked by the UX which is not the best thing in this app Review Source VR Verified Reviewer Digital Marketing Manager Consumer Electronics Used the software for: 1-2 years ### "Your one-stop shop for marketing " December 8, 2019 5.0 We post all our blog posts and then promote them via social media using HubSpot. Pros HubSpot is the leader in marketing software. You can manage everything from your CRM, web content (blog), and social media from HubSpot. Not only that - but they are the thought leaders when it comes to revolutionizing marketing so you can learn a lot from their helpful articles too. Cons Since everything is quite cookie-cutter, I've found that sometimes if you have a complex task you're trying to accomplish, HubSpot doesn't quite offer the flexibility and advanced tweaking features to allow you to complete the task. Review Source EW Emily W. Ownner / Designer Design Used the software for: 2+ years ### "Robust software, but complicated and sometimes frustrating" January 11, 2023 4.0 Pros Easy to send emails, great hub for keeping contacts and campaigns together. Cons List management is confusing. Understanding how people get added to lists and then whether or not they actually get sent an email is even more confusing. You need to have a lot of training to be able to use this platform effectively. Review Source VR Verified Reviewer Director of Marketing Computer Software Used the software for: 6-12 months ### "Hubspot Suite - Marketing, Sales, CRM, and CMS" July 24, 2019 4.0 Great product. Easy to use and amazing customer support. Pros \- Very intuitive - Easy implementation from SalesForce CRM to HubSpots CRM - Many great features - Great support team Cons \- Reporting on the Sales Hub is very lacking Review Source mM meet M. MARKETING EXCECUTIVE Marketing and Advertising Used the software for: 1-2 years ### "All In One Solution For Digital Marketing" June 15, 2023 5.0 My experience is amazing i would recommend it to all the digit Marketing Firms and Individuals Try it once you will not be disappointed Pros As Being An Digital Marketer HubSpot Is A Blessing It stores All My Leads And Keep It Sorted According To my Needs. It Also Helps Me to Keep A Track Of All My Running Campaign. You Can Also Download Its extension It Help To Track Your Already Found Prospects . Cons Only thing HubSpot uses To differentiate Prospects is their Email id, so some times it gets confusing and it can create Duplicates Review Source Emilio B. Digital Marketing Coordinator Construction Used the software for: 2+ years ### "Hubspot, A Powerful CRM Software" November 20, 2018 4.0 We mainly use it for lead generation and use of email contacts. Pros You have everything a business would need to function laid out within the Hubspot platform. From sales, marketing, finance, project management can all be managed from the software. Cons It's expensive and the marketing tools for web and email building is not user friendly for the typical business owner. You'll need a team of web specialists to weave through the technicalities. Review Source VR Verified Reviewer Digital Marketing Executive Telecommunications Used the software for: 6-12 months ### "Good Software for a Marketing Professional" January 6, 2023 5.0 Overall Experience was good till now, the team is good and very cooperative with us. Will recommend it to my fellow employees. Pros I really liked their user friendly interface, as it is very easy to operate and understand. Publishing Email automation is what I liked the most Cons Using it for last 6 months and don't have anything to dislike. Need to improve their Resolutions time. Review Source Megan C. Therapy Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Robust system with nice workflows - Not Intuitive" August 5, 2016 3.0 We've had Hubspot for a little over a year and overall it is better than the previous Marketing Automation software we were on, but it is not very intuitive. The design applications, especially for emails, are very cumbersome if you don't want to use the generic out of the box templates included. Emails also do not format well in Outlook, which is disappointing for us a B2B that works with larger enterprised -- of which the majority use Outlook for email. We do like the workflow options and found the social scheduling to be very easy. Pros Social Scheduling Active Community Simple Workflows Salesforce Integration Cons Design Editor for Emails Duplicates Work Emails Do Not Format Correctly in Outlook Review Source LS Lauren S. Director of Client Services Marketing and Advertising Used the software for: 1-2 years ### "Great and user-friendly platform! " November 20, 2023 5.0 Pros I love how easy it is to track revenue and open & close deals through this platform. It is a great place to have all revenue tracking in one place and historically as well. Cons It can sometimes be easier to utilize email directly for some specific HubSpot related tasks. Review Source NM Nick M. President of Operations Defense & Space Used the software for: 6-12 months ### "HubSpot Marketing Hub for Small Businesses" May 25, 2023 4.0 We have been able to target specific users within departments such as HR or PMs instead of just reaching out to sales POCs. Pros The software allows me to quickly data scrap contacts to distribute to my sales team for possible contact and follow up on our services Cons It can be frustrating when the data isn't accurate but I understand it is self reported data that is being acquired. Reason for choosing HubSpot Marketing Hub The integeration with AI seamless was critical to our success which HubSpot offered. Review Source tC thibaut C. B2B Digital Marketing Manager Banking Used the software for: 1-2 years ### "The best in class B2B marketing automation tools" October 26, 2022 5.0 Pros Esay to implement > low tech ressources comsumption Easy to use > no need to have ultra skilled people to use itVery powerfull > automation journey, social ads management, analytics report etc Everything available in one place Cons Support coul be more efficient espicially when you are an enterprise account Review Source EH Eduardo H. Marketing Automation Specialist Computer Software Used the software for: 6-12 months ### "Easy to us - specifically, email" October 2, 2019 5.0 We have a lot of contacts in our CRM and HubSpot makes it easy to segment those contacts and nurture them when we need to. Overall I really enjoy using HubSpot but I love their HubSpot Academy where they go through quick, in-depth best practices for not only the software, but for marketing and sales in general. After finishing the courses or lessons your awarded a certificate which I don't particularly care for but it's a nice attention to detail that can show others that you know what you're talking about. Pros With regards to the email builder, it's easy to create consistent and engaging automated emails. The drag and drop feature in the email builder allows you to edit the layout of the email and put images, texts and CTAs wherever you need. It also includes a good variety of pre-made templates which you can edit to your liking. Paired with the workflow tool you can set up dynamic workflows to send specific emails depending on which actions a contact has taken. Cons The fonts are limited. I find myself having to create images of the header texts to include in the email. If you have a designer on the team or have the software yourself this isn't too bad but I'd love to be able to add new fonts to the email builder. Review Source RH Ruslan H. reviewer Computer Software Used the software for: 6-12 months ### "Best CRM, email marketing, marketing automation software out there" January 13, 2023 4.0 It's assisted us with following leads by refreshing their status and saving work. Simple to utilize and quick, I will keep on creating reports. Promoting is normally the principal focal point of CRMs. In many regards, it's a strong and solid arrangement of devices. HubSpot assisted us with contacting huge crowds rapidly and become the single wellspring of truth. Pros Multifunctional service - very rich functionality!!. It takes time to connect everything and set everything up with each other, and automate the business, after which it is no longer possible to refuse it! Cons I tried to post on social networks through this service, it turned out that sometimes it was easier to go directly to the social network and just make a post there. Review Source NW Nicole W. Digital Marketing Specialist Hospital & Health Care Used the software for: 6-12 months ### "#1 for marketing resources" November 12, 2019 5.0 Very positive - I called customer service with help on a campaign workflow and he took the time to really understand what I was trying to accomplish and helped me set up exactly what I needed. I love being able to utilize Hubspot Academy and also find tons of value in the marketing blog articles I get in my inbox every morning. I would recommend this product to any marketing professional who not only realizes the immense benefits of inbound marketing, but also wants a supportive resource to help guide you in best practices across all your marketing efforts. Pros I like using Hubspot because it's pretty user-friendly, and it's fairly simple to create emails and landing pages. What I find most valuable are all the tools and resources Hubspot provides its users. I'm always learning something new from their daily emails, and I can usually apply these tips and tricks right away to whatever project I'm working on. Cons The email builder is not quite as intuitive or robust as platforms like Campaign Monitor, so that was a bit of an adjustment aesthetically. But I really like the landing page templates and find those a bit easier to use. I wish some of the modules available on the landing pages were available in the email builder as well. 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