# Page 89 | HubSpot Marketing Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 89 - Is HubSpot Marketing Hub the right Marketing Automation solution for you? Explore 6217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171840/HubSpot-Marketing/reviews --- HubSpot Marketing Hub 4.5 (6217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 89 - Reviews of HubSpot Marketing Hub ## Showing most helpful reviews Showing 2201-2225 of 6217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Akhtar A. Head of Sales Computer Software Used the software for: 1-2 years ### "Expensive but not easy to use" September 20, 2022 3.0 Pros It sounded very useful and seemed to be able to do what we wanted Cons The reality of using it was not as first envisaged. Review Source MR Mahesh R. Digital Marketing Coordinator Financial Services Used the software for: 2+ years ### "EDM " October 3, 2019 4.0 Pros Easier to create. 80% free from spamming. Analytical report is good. Cons I would like to see exactly the same layout how I create the EDM especially when I create a block EDM. Unfortunately, in mobile the layout is not as I create. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Review Source Catarina H. Global Marketing Manager Used the software for: 6-12 months ### "Very user friendly, easy to set up and use." January 12, 2018 5.0 Pros It's very easy to use and is an excellent tool to organize the data and keep an overview of the deal progression. When you have a question it is very easy to find out the solution. Cons It's quite time consuming to build lists if you don't have the paid version. Also it would be good to have chat support or phone support in case of questions. Review Source VR Verified Reviewer Communications and Content Marketing Computer Software Used the software for: 1-2 years ### "Hubspot makes me shine!" October 3, 2018 5.0 Pros I like that there are easy to understand analytics about engagement, ready for me to consume and share. Cons There are so many features, it can be cumbersome to learn how to maximize its value. Review Source Joe C. Onwer Publishing Used the software for: Less than 6 months ### "If you are serious about developing your business, Hubspot is worth the investment" February 25, 2019 5.0 Overall, the expense is worth the service IF you can carve the time needed to develop your business systematically with their process. Pros Your relationship to Hubspot will depend entirely on one key issue: how serious are you about developing your business or brand? These guys will bend over backwards to make sure you have a successful experience with this product, and while you pay a premium for it, you are rewarded with premium-like service. One-on-One attention, followup (during the initial phase of development), and professional advice and assistance is all part of the game for these guys. They KNOW their business, and if you have the time and money and desire to work with them, you will do well. Full disclosure: I was on a team working with another business that used this software. I did not use it for my own company, though I was able to dive in and see its features as part of another organization. Cons The service is expensive for a small business owner. It is a value driven by your ability to followthrough and implement the strategies they map out. Review Source VR Verified Reviewer Campaign Specialist Internet Used the software for: 1-2 years ### "HubSpot Review (Marketing Perspective) " September 28, 2018 5.0 Pros I love the interface and ease of use, but their customer service is unmatched. They are always available to chat, talk on the phone, or email with a fast response time. Also, their resource hub is full of how-to guides with screenshots and granular details that are helpful. Learning how to use a CRM and all of its capabilites is intimidating, and as a user, it's nice to know HubSpot makes it as easy as possible. It's easily my favorite CRM. Cons If you don't host your website on HubSpot, there are several limitations with tracking. Review Source VR Verified Reviewer Vice President, Research & Strategy Research Used the software for: 1-2 years ### "Great tool, but not for the price" February 15, 2019 4.0 GREAT TOOL! Pros Therese a ton of functionality that makes my daily life easier. Cons With each functionality, we're limited to a specific number of actions without paying more than we already do.... Review Source VR Verified Reviewer Marketing Operations Coordinator Computer Software Used the software for: 6-12 months ### "One of the easiest marketing automation tools to master" July 11, 2018 4.0 Pros The interface is so simple to use. If you need any sort of training, Hubspot has a free certification program and a very robust knowledge base. Cons Can be limiting and the price is very comparable to platforms that are way more sophisticated. If your team has a strong concentration in content marketing, then it could be the best tool for you. Review Source Emily G. Marketing Coordinator Information Technology and Services Used the software for: 1-2 years ### "Hubspot - Fantastic all in one Marketing tool" March 16, 2016 5.0 Hubspot is a fantastic all in one tool that allows us to plan and execute the majority of our marketing. They are always adding great features to the software, and the customer support is fantastic. I've been using Hubspot for about 3 years now and have always had great experiences. Pros Tools such as social media, campaigns, landing pages, blogging, reports, CTAs, templates, emails, worklfows and forms all in one place Fantastic customer support, the team are always available and willing to help Always adding new features Cons The only real 'con' is the price can be a bit expensive for smaller businesses but the software is worth it. Review Source VR Verified Reviewer Music Producer Used the software for: Less than 6 months ### "Great CRM for rapidly growing businesses. " May 10, 2018 4.0 I kept my leads and sales organized and in check. It gives a lot of tools for a person looking to start a business or keep their business in line. Pros I loved the functionality of the platform. Its all very simple and allows you to quickly and easily track your leads, follow your sales, and keep well organized documents. Compared to a lot of other CRM's, Hubspot is very user friendly. Quick to learn, easy to use. Cons The price for this platform seems a bit higher vs the other CRM's even though it comes with a free version. It is very limited on its capabilities. It's only good if you have a rapidly growing business and you need to keep people organized and your business in line. Review Source Response from HubSpot May 22, 2018 Hello! Thank you for taking the time to write this review on our product - we love being able to hear your detailed feedback! I am so glad to hear that you have found the product easy to use and quick to learn! As far as room for improvement - did your particular company start using HubSpot with the free CRM and then upgrade to a paid account? If you are open to continuing the conversation we would love to hear from you at the email address provided. Thank you again for the review! DL Dahlia L. Director Information Technology and Services Used the software for: 1-2 years ### "HubSpot Review" June 15, 2022 5.0 I have been able to achieve goals for our marketing strategy by using this sofware. Pros I like the way that it is user friendly and helps you to achieve your marketing campaigns. Cons There is no downside to using the software. Review Source Kishore Kumar G. Digital Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Swiss Army Knife of marketing Tools" November 2, 2019 5.0 Pros I really like the workflows, Lead management is a breeze. Very in-depth Analytics Reports Cons Price is a Little Expensive. More in-depth training is required on using their advanced Features Review Source Robert H. Global Business Development / Partnership Curator Computer Software Used the software for: Less than 6 months ### "Brand new CRM, still a work in progress" November 19, 2015 3.0 I came to HubSpot CRM after using Salesforce for many years, so I was used to having a full-featured and well-designed product that truly was optimized for productivity. HubSpot on the other hand is pretty new as a CRM (we use their marketing automation software too, which connects to the CRM). Just for the sake of clarity, I am NOT reviewing the marketing automation piece today as I'm not on the marketing side, so I'll just stick to reviewing the CRM sales piece. Being that HubSpot CRM is completely free at the moment, I can't really complain about anything. That old Axiom "you get what you pay for" certainly applies here. The CRM has a lot of promise and within the next 1-2 years, it could be a great CRM to recon with. But at present, there are just a lot of little things missing that make the workflow and usability challenging, causing extra clicks and frustration in the process. Overall though, for a free CRM tool... it's pretty decent. I'm just used to a fully baked platform like Salesforce, so that creates a bit of bias for me... I'll admit that. Pros FREE at the moment Good CRM for beginners or startups Direct integration into HubSpot's marketing automation platform Cons UI/UX is not fully developed (can be frustrating at times) No extensibility with non-Hubspot tools API is not fully baked yet Review Source VR Verified Reviewer Campaign Specialist Computer Software Used the software for: 6-12 months ### "Great for tech users" October 2, 2019 5.0 Great! I love using Hubspot. Our Sales team and Marketing team can coexist and our customers have a better user experience because of it. Pros I love the ease of lists, workflows and emails! Cons Some areas of improvement would be editing the lists inside the email so that you didn't have to go back out. Making the work flows easier to edit all in one area without backing out. Review Source Angela M. Director of Ops & Tech Marketing and Advertising Used the software for: 6-12 months ### "Great easy to use tool!" September 6, 2017 5.0 Pros Hubspot makes managing my marketing content easy. I love that I can automate all of my marketing communications including email and my printed direct mail. Cons We use Salesforce as our CRM system and I would love if the two worked better together. We struggle to build reports across the two systems to get a full picture of our marketing ROI. Review Source VR Verified Reviewer Business Developer- Sales Ops Information Technology and Services Used the software for: 1-2 years ### "Marketing Spend justified using HubSpot!!" May 21, 2019 5.0 We are using for running various email campiagns, schedule marketing emails and running abalytics based on that. This helps us in focusing targeting the right market and prospect and achieve better results. Pros It is a complete tool for all marketing need. Their customer support team is awesome they provide you all the training which is required and are prompt to help you for all you business cases. We can create custom report as opposed to predefined reporting which helps a lot. Cons I have come across cases, for the form that I create are not user friendly to other emails client, which often result in being ignored. Review Source JL Jamila L. Digital Marketing Associate Real Estate Used the software for: Less than 6 months ### "Simple and intuitive tool that offers a lot of advanced functionalities" December 22, 2022 5.0 Pros I've been using the Hubspot marketing hub for a few months and absolutely love it. It's so easy to use and has all the features I need. It is really intuitive, with very little time needed to learn how to use it. It has saved me so much time, especially when it comes to tracking things like customer data, social media engagement etc. I would highly recommend it to anyone who is looking for a tool that offers both simplicity and sophistication. Cons No cons so far. Hubspot is an amazing tool. Review Source EL Ellie L. Marketing manager Management Consulting Used the software for: 1-2 years ### "Know who your audience is" July 28, 2022 5.0 My company uses it to capture leads and deals and gives us the ability to review projects won versus projects lost, which gives us the data to modify proposals to the next client. Pros Hubspot is a great platform to house your contacts and sales leads. It’s so easy to link emails to contacts allowing you to keep a record of communications. Cons When editing contacts there are few too many steps but all in all it doesn’t detract from the quality of the user experience. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Marketing Hub Intuitive and easy to use Review Source vijay B. Hr Computer Software Used the software for: 1-2 years ### "Hubspot review" October 18, 2018 4.0 Its a really affordable tool for medium sized business and large companies to manage customer data in one place Pros Lets you manage all customer data in one place Cons It would be great if calling minutes get increased Review Source Nate H. Digital Marketing Operations Computer Software Used the software for: 2+ years ### "One of the most useful chunks of HubSpot" September 14, 2020 5.0 It's been fundamental to our marketing automation processes. Without it, everything would still be manual. Pros Definitely the ability to add a programmatic and data-driven approach to our nurture/drip campaigns. It's been a complete value-add to our business. Cons Not much really. Other than the fact that they're constantly launching updates/changes and sometimes the nomenclature or placements move around. Review Source Vadim B. CEO Computer Software Used the software for: 1-2 years ### "One of the best designed software packages in existence" January 5, 2019 5.0 Pros Exceptional design Very intelligent lookup Elegant combination of cutting-edge enhancements and functionality Flexible pricing structure Cons The higher service layers are a bit expensive Review Source José Alberto C. Executive Director Marketing and Advertising Used the software for: 1-2 years ### "Inbound Marketing boosted" October 5, 2018 5.0 Great tool, lots of improvements done constantly Pros All your marketing tools in one place, PLUS lots of Academy laerning Cons Their onboarding was kind of weak, I really got the best of it 8 month later Review Source VR Verified Reviewer Geographic Information Systems Technician Airlines/Aviation Used the software for: Less than 6 months ### "All-in-one marketing tool" October 27, 2022 5.0 Pros Hubspot combines SEO research tools with a CMS and an email platform to help users get the digital traffic they need to grow their business(es). Content marketing is what they pride itself in enhancing the experience for both the end user and the creator. It is seamless in what you want to do with your digital presence and makes it very easy with click-of-a-button actions. Cons If you are not using this extensively and do not have the largest budget/existing cash flow, Hubspot can get extremely expensive for a start-up company. Review Source AK Amir K. Marketing Operations Specialist Marketing and Advertising Used the software for: 6-12 months ### "Marketing Automation Platform" January 4, 2023 5.0 Pros It is well-rounded marketing automation platform that allows users to run all campaigns. Cons Reporting and dashboard are not friendly and not customizable. Although, they have other 3rd party software to cover that drawback. Review Source CB Cody B. Marketing Director Law Practice Used the software for: 2+ years ### "The best way I have found to track emails and stay on top of my sales. " April 16, 2018 5.0 Being able to track my marketing efforts and emails Pros Well for starters there is a ton of support out there for all of the Hub Spot products. I really like the CRM and Email tracking as that helps me stay on top of what is important. Cons So there is a cost to use it once you grow too big, however, the cost is a fraction of the service and support you receive. Review Source Response from HubSpot April 20, 2018 Hello Cody! Thank you for the glowing review - we really appreciate your support for our products! I'm so happy to hear that you have found the CRM and email tracking tools to be so helpful and I am particularly glad to hear about your positive support experiences! It is great to hear that you feel the cost is far outweighed by the service and support you receive. If you have any other comments or concerns please feel free to let us know at the email address provided! Thank you again for the nice review Cody! Talk to a Capterra advisor for free and get results within 15 minutes.