# Page 19 | HubSpot Marketing Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is HubSpot Marketing Hub the right Marketing Automation solution for you? Explore 6217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171840/HubSpot-Marketing/reviews --- HubSpot Marketing Hub 4.5 (6217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 19 - Reviews of HubSpot Marketing Hub ## Showing most helpful reviews Showing 451-475 of 6217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aaron R. Digital Director Wholesale Used the software for: 2+ years ### "Great Now, and Getting Better Faster Than Any Other Competitor" September 19, 2021 5.0 With Hubspot, we were trying to get all our marketing in once place to help keep from creating a spiderweb of tools. We used Hubspot for list organization, drip campaigns, attribution tracking, ad posting, customer service, sales pipeline, email campaigns, service tickets, and more. Pros This software is here to help create great customer experiences, and as a marketer you can focus on that. Hubspot has spent so much time making this software easy to use, that I can't name any other software that even comes close. It's incredible how easy it is to deploy a campaign, monitor performance, manage lists, and do so across multiple channels, and product lines. And what I love most, is that they continue to listen to their customers, and create great tools for marketers, so that they can create great customer experiences. So many high dollar software companies take your money, and forget about you. Hubspot goes above and beyond, always innovating and providing incredible customer service. We were in Enterprise, and if we ever had a problem, they would chat, phone call, or screen share with us any time of day, in under 15 minutes. Love these guys forever. Additionally, attribution tracking is incredible on this, I've never seen anything even close. You can see exactly how many sales you converted from campaigns, forms, marketing channels, and it's so easy to pull together. Going to Hubspot after using GA, FB, and LI pixels, you will begin to use Hubspot as your source of truth and never look back. Cons The social media monitoring and posting tools were there, but not the best. Likely though, this is because social media companies don't develop integration tools right away, so Hubspot can only do so much. Posting to social can be done, but posting Instagram stories, tagging other brands, etc will likely give you difficulty. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing HubSpot Marketing Hub The product was great, and it was clear their team understood our goals and needs. Switched from [Capsule](https://www.capterra.com/p/124041/Capsule/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Needed to be able to deploy campaigns, and changes quicker, at high quality. Review Source ravindu R. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Personal Review of HubSpot Marketing Automation" December 19, 2020 5.0 HubSpot Marketing Hub dominates in our email promoting gathering. The email formats help get you through the cycle of email creation in a proficient style. HubSpot additionally has imposing contact with the executives and mix with an assortment of web-based media devices. Notwithstanding the computerization and email advertising capacities of this item, the organization additionally dispatched a client relationship with the executives (CRM) arrangement in HubSpot CRM just as an assistance work area offering. The entirety of the highlights of HubSpot CRM is fused into HubSpot Marketing Hub. While the combination between these contributions could be more grounded, it's something the organization keeps on improving. HubSpot is extremely near a start to finish client confronting showcasing and backing suite that may give organizations like Salesforce a run for their cash. Pros HubSpot Marketing Hub, which begins at $50 every month, is an incredible all-around promoting mechanization membership administration that ends up coordinating an assortment of CRM, email advertising, and deals arrangements. Considered by numerous individuals to be a spearheading item in its class, it can satisfy the requirements of little to medium size organizations (SMB) hoping to set their advertising arrangement center. While it is expensive, HubSpot Marketing Hub offers an exhaustive list of capabilities and multifaceted arrangements portfolio that encourages it stands its ground against driving items in the classification. It is tantamount to Salesforce Pardot, which alongside HubSpot, is an Editors' Choice for showcasing robotization. The organization offers a quickly developing programming portfolio that is complete regardless of whether it requires a precarious expectation to absorb information for new clients. Cons The Enterprise plan costs $3,200 every month (charged yearly). It gives you admittance to 10,000 contacts, income detailing, custom occasion robotization triggers, and vast mission revealing. You can add HubSpot's free Sales and CRM apparatuses to move contact information into the deals and administration channel for essential requirements. You can likewise pay to turn on HubSpot's further developed Sales and CRM instruments should you require further developed highlights. Review Source Blake C. Sr. Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "The all-in-one marketing solution for people who are too busy " July 21, 2023 5.0 It solved our multi-platform chaotic mess by bringing everything that we needed into one platform. The experience with Hubspot has been like a vacation compared to other platforms. I actually enjoy signing in to Hubspot every day, because i know that all of my work is going to be right there, no questions, no issues. Pros There isnt anything i DONT like about it, but my absolute favorite things is honestly the people. The service team is more than effective, attentive, and legit want to see you succeed. I LOVE the Hubspot academy courses. Hubspot is like an experience more than a platform. Cons I literally cant think of one thing that I dislike about Hubspot. But if i were required to say something here, I would say that I wish that there were more Certifications available outside of Hubspot. They could make their learning platform a more global education experience, instead of only focusing on how to use their platform. Alternatives considered [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) Reason for choosing HubSpot Marketing Hub Becuase Sprout is so much more expensive and isnt as comprehensive as Hubspot. Review Source Mike K. Marketing consultant Marketing and Advertising Used the software for: 2+ years ### "Great Marketing Software for Agencies" July 27, 2022 4.0 I use HubSpot Marketing Hub to help my business. I have been using it for a while and it has helped me a lot. It makes marketing easy and effective. I like that HubSpot is always updating its software so that we can change our strategies quickly if we need to. The only thing I didn't like about HubSpot was the price Pros The thing I like best about HubSpot is that it makes marketing easy and effective. From the get-go, HubSpot has made marketing easy and effective for our team. Since we are an agency, we need to be able to quickly adapt and change strategies on the fly. HubSpot's software is constantly evolving and updating which enables us to do just that. If you're looking for a marketing solution that will make your life easy, I highly recommend HubSpot! Cons The thing I liked least about HubSpot was the pricing. It was a little more expensive than some of the other options out there. However, the quality and features of HubSpot were well worth the price. Alternatives considered [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reason for choosing HubSpot Marketing Hub HubSpot Marketing Hub is more user-friendly and provides more features than sharpspring and marketo. HubSpot is always updating its software so that we can change our strategies quickly if we need to, which is a major plus. (Marketo pricing was even higher if we wanted everything). Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) We switched from SendinBlue because HubSpot provides more features for our team. We were able to get more done with HubSpot and it made our marketing more effective. The price was a little higher, but the quality was worth it. Review Source VR Verified Reviewer Digital Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Excellent CRM Tool with High Learning Curve but Many Resources Available" July 22, 2021 5.0 This is a very expensive product, but they are positioning themselves as the best CRM in the world. Customer support is excellent, and there are plenty of resources available on the blog that make technical troubleshooting very easy. That being said, it is a good CRM for managing contacts, sending segmented emails, setting up automations, creating forms, and seeing where leads came from. Pros HubSpot is a fairly intuitive marketing CRM. We like being able to see the original source of contacts detected via IP instead of relying on the customer to tell us where they came from. The email marketing/creation tool is very easy to use, and automations can be triggered by property OR contact behaviors. Cons The learning curve is very high. There is a lot to learn about best practices to get the most out of the software, and not all processes are as intuitive as the tools available. Reason for choosing HubSpot Marketing Hub Client request. Review Source Mariana H. Ejecutiva de Inbound Marketing Used the software for: 6-12 months ### "I have found the Hubspot Software as an useful, dynamic, agile and easy to use tool for work " August 1, 2018 4.0 Hubspot has allowed me to work in an organized and fast way, without causing any setbacks. Today I have 3 certifications endorsed by this platform and I really understand and apply the Inbound Marketing methodology that is the main base of Hubspot. It is excellent to manage the website of the company where I work and I believe that the cost / product ratio is fair. Choosing Hubspot as our primary work tool has been a great decision. Pros I work for a marketing agency and I use the Hubspot Software to manage the website of the enterprise. What i like the most about Hubspot is that it's frequently updating its functions, always at the forefront of changes in the market. As well, I love from Hubspot the Social Media tool, I can schedule all my post faster than others software or apps, and I can keep even-minded because I know all my post will be published on time. When I have to write a post I love it helps me to apply SEO correctly, and it's very easy to put pictures into the text. Hubspot is not only a tool for work, it's also a platform that allows me to learn and certificate new skills with the courses of the learning center, which has allowed me to become a better professional in my work area and it will be useful for me to find new job opportunities. Hubspot is very functional and complete, I can even schedule corporate email with smart delivery, in such a way that the arrival time of the mail fits the time zone of each recipient. I have tried others software for blogging before, but I really think Hubspot Software is the best of all. Cons I don't have many complaints about this software, I have had a great experience during all this time. I know it's not perfect, but what I also know and I can notice daily is that the Hubspot Team is always worried about improving it's services. Maybe, what I like least about this software is that, sometimes, the platform falls when it's being updating any detail, is a bit annoying but I think is necessary because the reward is a functional, fast and useful service. Review Source Joy Andro C. Sales and Marketing Retail Used the software for: Less than 6 months ### "Hubspot is all about money now. Go with HighLevel" May 4, 2024 3.0 Pros I like how I can automate our marketing efforts but there is limitation because we have to pay per marketing contact :( Cons I liked their platform before when they were about helping companies, but now it's all about getting our monthly bill higher. Review Source Freya D. Content Marketing Manager Computer Software Used the software for: 2+ years ### "Great marketing tool" July 22, 2022 5.0 Very easy to use and navigate, it makes marketing operations very fluid. Pros Great marketing tool for centralizing most marketing efforts, from email to social to paid LI campaigns. The platform is very easy to navigate and use. I like how I can search in it and it instantly comes up with the right results. Their social media tool is convenient and makes it very easy to create and plan social posts as well as trace interactions and performance. It's also great that we can give anyone access to it and we can manage everything in it without constraints. Cons We've had some troubles syncing with Salesforce and sharing information across both platforms. Switched from [Act-On](https://www.capterra.com/p/103468/Act-On/) We wanted a more powerful tool. Review Source GB George B. Digital Marketing and Advertising Used the software for: 6-12 months ### "Great Email Marketing tool for all" March 28, 2024 3.0 Pros One of the most appealing aspects of HubSpot Marketing Hub is its comprehensive suite of tools designed to streamline and optimize marketing efforts. From lead generation and email marketing to analytics and automation, HubSpot offers a cohesive platform that caters to the diverse needs of marketers. The user-friendly interface simplifies tasks, allowing users to create campaigns, manage contacts, and track performance with ease. Cons One of the drawbacks of HubSpot Marketing Hub is its pricing structure, which may be prohibitive for smaller businesses or startups with limited budgets. While the platform offers extensive features, access to certain advanced functionalities often requires higher-tier subscriptions, potentially pricing out smaller organizations. Additionally, some users have noted a learning curve associated with fully utilizing HubSpot's capabilities, particularly for those new to marketing automation software Review Source VR Verified Reviewer Marketing intern and copywriter Marketing and Advertising Used the software for: Less than 6 months ### "Email marketing master platform with Cool features" March 1, 2024 4.0 Pros Hubspot marketing hub is an amazing tool to check and give a try. It worth and has all major tools for email marketing social media marketing both. Some of the best features :- Drag-and-drop email builder for easy email creation. Customizable email templates for time-saving. Integration of campaign automation, CRM, and email marketing for efficient management. Robust reporting tools for valuable insights. Free plan- for small businesses and beginners to use and give a try on the platform. Cons Well i dont found anything least features at hubspot. As a email marketer you should definitely try out and give your review. It absolutely fantastic. Review Source AY Andy Y. Director Information Technology and Services Used the software for: 1-2 years ### "Great CRM , the real value is when you use all the parts iof Hubspot" August 4, 2022 5.0 Pros very well integrated product, lots of integration with other solutions out of the box. Website functionality and social posting and tracking are brilliant. Could not see us running the business without Hubspot Cons We started using Hubspot with HubSpot for startups each year the pricing is going up, we need to use it fully as a small business to get the value. If you do that then it is really good. the hubspot for startup programme is brilliant to get you going. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing HubSpot Marketing Hub just so much easier to use and set up than dynamics Review Source Avner A. Product manager Retail Used the software for: 2+ years ### "Powerful, easy to use and full of options " July 14, 2022 5.0 Pros Easy to setup and manage Easy to implementation, and enter unique parameters Personalization and segments working great Cons Spam checker is not the best , still needs to review with external tools Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot Marketing Hub All in one with better price and ux Review Source James W. Revenue Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Great for marketing" November 5, 2023 5.0 Extremely good - although it may lack a few features and customisations like bigger competitors, it does its job extremely well, being one of the best marketing platforms I’ve been used Pros Hubspot is one of the easiest large marketing platforms out there to use. The ease of features, reporting, automations and creation of landing pages, campaigns etc make it a great tool for any size of team to get started on Cons Compared to some other market competitors like Salesforce Marketing cloud it does lack customisation and the ability to get extremely particular with what you want to do Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Reason for choosing HubSpot Marketing Hub The price of hubspot is much better, and it focuses more solely on being a good marketing platform than the likes of Salesforce that’s trying to be a lot of different things Review Source EV Enrique V. CEO Marketing and Advertising Used the software for: 1-2 years ### "We believed in hubspot before hiring but the implementation was a disappointment" November 16, 2021 2.0 I am very disappointed, I had been following hubspot for years and I thought it was something else Pros in appearance it looks easy although it is not like that Cons The accompaniment was torture, they left us abandoned. Now we work with another tool and since then we have sold more than 120 licenses Alternatives considered [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reason for choosing HubSpot Marketing Hub It was very similar to these alternatives, it seemed and I think that if they have a lot of technical knowledge, but the implementation was a disaster, poorly organized, the staff did not know well the digital marketing strategies Review Source Crystal I. Marketing Content Developer Insurance Used the software for: 2+ years ### "A Big Product" April 23, 2018 5.0 Pros Hubspot Marketing is a big product. It can do a lot. There are so many tools and features. Sometimes too many to use. We didn't know anything about using Hubspot Marketing before we started. Hubspot taught us all we know. Their training courses are easy to watch and easy to understand, but there is a learning curve. As with anything in marketing, results do not happen overnight. We started using Hubspot Marketing in February of 2014. It took us 8-12 months to really start seeing major results. During this time, we had a personal customer success manager who was helping us along the way. Flash forward over 4 years later and we are still using Hubspot Marketing. We primarily use it to host our blog content, CTAs, and landing pages. Cons We would not be where we are without Hubspot Marketing. With that said, we feel like we are not fully using Hubspot to its potential. Unfortunately, because all of our marketing content is tied into Hubspot, we continue to pay for the software. It is hard to move your content to another provider (or just export your content to your own server), so sometimes we feel locked in. Another con is that you will be automatically charged for contacts if you go over your limit. Once this happens, you are automatically moved into a higher level plan until you get in touch with Hubspot and tell them you would like to move back down to a lower plan. To do this, you have to sign another contract with them at the lower plan. We are always checking our statements to make sure we have not been automatically moved into a higher plan automatically. Review Source sB sakhara B. CONSULTANT Accounting Used the software for: I used a free trial ### "Top class " March 1, 2024 4.0 Pros User-Friendly Interface HubSpot offers a wide range of tools for various marketing needs, including email marketing, social media management. HubSpot offers excellent customer support. Cons HubSpot Marketing Hub can be expensive, especially for smaller businesses or startups with limited budgets. Review Source AM Amber M. Finance Coordinator Renewables & Environment Used the software for: Less than 6 months ### "Most User-Friendly CRM By Far!" May 16, 2024 5.0 Pros HubSpot Marketing Hub is by far the easiest CRM platform our company has used to-date! Cons It is a little pricey but so very worth it for everything the program does for you. It saves money in the long run by avoiding additional labor costs. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) HubSpot Marketing Hub does everything we need for us and is super customizable. Review Source Dayana C. periodista Public Relations and Communications Used the software for: 6-12 months ### "The benefits of hubspot" June 6, 2019 4.0 In general, hubspot is updated in a contacting manner that allows me to create a list of different groups, build my database so that the sales team can do a more efficient job and focus the strategies specific to each work group Pros It is a software dedicated to automate marketing actions, where many departments must automate tasks related to emails, social networks, in addition to those that are related to websites, in order to facilitate tasks. With hubspot you can manage contacts, activities related to websites, Live Chat, Conversational Bots, Marketing by mail, Ad Retargeting, among others. It should be noted that with this Software, it helps create optimized content for search engines, in turn generates user traffic on the website or blogs. This software is recommended to all professionals dedicated to digital marketing, because it unifies all the necessary tools into one, so they can do the work in less time. In addition, consumers are no longer only in the email, nor do we have to rely solely on their actions in this medium. Personally, what I like most about this software is that it has a free plan and allowing any company to use it, in case of wanting a paid version it has good prices. Among other benefits of hubspot, is that you can easily see the workflow that has had a client powers, such as downloads and their interactions with the company's website, this option is great, because it can help to know how many potential customers are ready for another email or a call. It is important to note that once downloaded the program on your computer is integrated with all the tools that are already being used. Cons Among the disadvantages of this program is: that you do not have any tool that can merge the contact information of different organizations. It does not have the ability to register several email addresses of the same contact, this weakness is palpable at the moment of conversation by email with a user, because if we want to contact you by another address via e-mail is very difficult to connect . You can not ignore unimportant records, this is to facilitate the reading of relevant interactions. If you have a company that wants a smooth and powerful solution to manage contacts, that can see the visibility of the work, this program is not recommended Review Source CM Cam M. Sr. Director Sports Used the software for: 1-2 years ### "Learn the Secrets to Marketing with HubSpot" September 11, 2023 4.0 Pros The ability to integrate our social channels in an all-in-one, one-stop shop for our staff was key. The scheduled email campaigns also became a game-changer in our ultra-fast work environment, as too many things slipped by the cracks without scheduling. Cons It was just the cost. As our company grew, the need to use all the features offered by HubSpot, somehow, declined; as such, the cost was too high for us to maintain usage Review Source Bill A. President Internet Used the software for: 1-2 years ### "HubSpot - First in Class MArketing Automation" December 29, 2015 5.0 HubSpot was designed to be a fully integrated robust marketing automation platform and when the company introduced its Content Optimization System (COS) in 2014, it was a game changer. HubSpot was designed from the ground up to be an inbound marketing platform. The HubSpot COS enables you to do many things including, but not limited to, the creation and management of Demand Generation Campaigns, Content Marketing, and Marketing Automation, that can be targeted and customized for different buyer personas and different stages of the sales process. The HubSpot COS provides a website that is automatically responsive to all screen sizes. It has a drag-and-drop template builder and WYSIWYG for those who desire simplicity. It also accommodates virtually whatever functionality and vision your designers and developers might have for your website. It has fully integrated SEO, Social Sharing, Analytics, Landing Pages, Contact List, Email and Workflows into a powerful platform. It also seamlessly integrates into the most popular CRMs including Salesforce. For those who do not need all the bells and whistles that come with Salesforce, HubSpot has developed their own CRM that both aligns with the marketing process and allows for the tracking and automation of many sales processes. Imagine having a website that transitions to be unique for each buyer persona at each stage of the buyer’s journey. Each time someone visits your site they see new, fresh information that directly relates to their concerns and interest. HubSpot’s Contextual Marketing and Personalization abilities allow you to have a conversation with your website visitors. Each vertical you serve and every different buyer persona has unique pain points and concerns. So after you identify where a visitor fits, your site can morph to show them the information most relevant to them. Even the same individual will have different concerns and interests as they navigate from awareness to consideration and finally onto a buying stage. With HubSpot your site can be setup to show different information as they navigate this buyer’s journey. Your website is now having a conversation with each visitor. Pros Hubspot contextual marketing capabilities allows you to have a conversation with each buyer persona at each stage of the buyer's journey. It allows each website visitor to find exactly what they need to see in order to take that next step down the sales funnel. Cons The basic package is restricted to a small number of contacts. Once you start using HubSpot and seeing results you will need to move up to Professional or Enterprise Review Source MB Mohammad B. Demand generation lead Computer Software Used the software for: 2+ years ### "An outstanding all in one marketing platform" July 26, 2022 4.0 We got the all-in-one marketing platform 'Hubspot' to manage all our marketing campaigns, and emails, create landing pages, check the SEOs, manage leads, etc. This platform is very easy to use and offers great integration. Pros \-Perfect platform for creating and managing all your marketing campaigns. -Offers great integration with other platforms. -Offers great UX/UI, with plenty of free training available at Hubspot academy -Easy to manage leads, segment your audiences -Easy to create landing pages, workflows for marketing automation, and emails - Cons \-The feature for managing social media is not the best, does good scheduling but could be improved -The pricing is too much, as you move forward to the next tier - it is very expensive -Reporting is confusing, there are limits on reports and dashboards and they are very basic Alternatives considered [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) New hire wanted to use HubSpot Review Source FH Fredrik H. CEO Marketing and Advertising Used the software for: 1-2 years ### "Hubspot for new marketing management" October 20, 2023 5.0 The tool and the team behind is focused on your success. Even though this is a huge platform every step is simple to understand and to do and extending out of the platform is also easy for integrations and other valuable steps. Pros The ease of use and the total solution for all things marketing and sales. From one place you can follow your leads and customers every step, aiding in the communication with new and existing customers. Cons It is a big platform so it takes a lot of time to migrate to the system. This is mitigated by the effects you get when everything is in the system. Reason for choosing HubSpot Marketing Hub Everything in one place trumps specialised but separate systems. Switched from [Daylite for Mac](https://www.capterra.com/p/116272/Daylite-for-Mac/)[Intercom](https://www.capterra.com/p/134347/Intercom/) HubSpot covers more bases. Intercom is ONLY for messenger and support and Daylite is ONLY for sales and lead generation. HubSpot covers all of the functionality. Review Source VR Verified Reviewer CEO/President Used the software for: 2+ years ### "Liked it at first, then proved to be too expensive to justify." April 11, 2018 5.0 Pros HubSpot makes it very easy to setup a blog and email based online business. Their ability to segment, tag and reach out to our list is powerful. Plus, their Calls to Action feature is very nice. The platform was very reliable and I don't recall having downtimes with it. Cons 1\. Customization: They provide a template marketplace, but designs are limited and difficult to change unless your know their special markup and CSS. Most businesses will eventually require an expensive HubSpot-specific developer to tweak their website's appearance. We grew tired of needing more customization as the years went by and started looking at DIY page builder options in the market as an alternative. 2. High cost: Hubspot is \*expensive\*. It became even more expensive when we needed a specific feature which required us to jump into the per month Enterprise tier package (at the time).This tier included the feature we needed plus many others we honestly didn't need (but no ala carte options were available). In the end, after reviewing the high monthly costs and features, we realized we could replace HubSpot with WordPress (blog) + ActiveCampaign (email, tags, segmenting) + LeadPages (landing pages) + ConvertPlus (lightbox popups, hello bars). Two months later, the migration was complete and we canceled HubSpot. Our monthly costs dropped. With the money saved, we expanded our staff and advertising budgets. Regarding canceling, keep in mind they require 45 days written notice, not the usual 30 days. They use debt collectors (McCarthy, Burgess & Wolff, Inc) on unpaid balances. Review Source VR Verified Reviewer CRM Executive Health, Wellness and Fitness Used the software for: 2+ years ### "HubSpot is a very useful email marketing and automation tool." October 3, 2019 4.0 It has been very useful indeed. Through my use of HubSpot over the last 2 years we have successfully launched tele-marketing, email marketing, and SMS marketing campaigns. HubSpot customer support have provided exceptional service throughout this period, giving us early access to the drag & drop email builder while it was in Beta. This enabled us to scale our email marketing operations much quicker than we anticipated. Their customer support and account management teams will always go the extra mile to help you. There have been one or two usability issues which I have mentioned but besides this it's a tool I will continue to use and one I will recommend for mid-size companies which need an automated direct marketing tool. Pros \- Intuitive UX (mostly). - Extremely efficient and pro-active customer support - they will always go the extra mile for you, including creating draft workflows to demonstrate how certain features work. - The new drag & drop email builder. Cons \- Clarity of which integrations are possible with HubSpot, including the accuracy of Google Analytics attribution of HubSpot emails, and whether it is possible to design and launch push notifications through HubSpot. - The drag & drop email builder can sometimes be quite inflexible, but this is improving with additions of features like personalisation tokens. - Some features are little hidden and unintuitive, such as the power of building custom reports. - The way some default filters work are also unintuitive, but I imagine these will gradually be improved (for example, there's no option to segment users in lists exactly {30 days before/after} a contact status change - combinations like "more than 30" but "less than 31" have to be used to achieve this). Review Source Brad D. Graphic & Web Designer Civic & Social Organization Used the software for: 6-12 months ### "Fantastic for e-mails. Forms and landing pages need some TLC." February 7, 2020 5.0 Overall, Hubspot's marketing hub has been of great benefit to our organization. The only thing stopping from me giving it full marks is that certain aspects of the hub need to be expanded. For instance, the form system doesn't allow you to remove form submissions, and even though many people have requested that functionality on the HubSpot ideas board, it has been tagged as "not planned" for over a year now. I am puzzled as to why their otherwise highly flexible form system has a few shortcomings that mean it can't remove our need for Gravity Forms or other solutions. The call to action button builder is also not as customizable as I would like, although with some HTML knowledge it's easy to get around this issue. Pros It's very easy for anyone to make a beautiful-looking e-blast to send to a mailing list. Managing lists is also very easy and flexible. The default e-mail templates are beautiful and easy to customize, and the drag and drop interface for e-mails is very easy to use and highly customizable. Cons Some parts of the marketing hub, such as the Form builder, need a little work. Some features available in Wordpress's Gravity Forms plugin, for instance, are not available in Hubspot (e.g. conditional logic for showing certain form elements such as text boxes, etc.) The landing page editor is also not as easy to use as the e-mail builder, and I'm not sure why it wasn't designed with the same drag and drop system as the email builder. Alternatives considered [ChamberMaster](https://www.capterra.com/p/144469/ChamberMaster/) Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) HubSpot does everything MailChimp can if you are only sending e-mails. If you are using MailChimp to create postcard ads, graphics, etc. you may need to continue using MailChimp. 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