# Page 5 | HubSpot Marketing Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is HubSpot Marketing Hub the right Marketing Automation solution for you? Explore 6217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171840/HubSpot-Marketing/reviews --- HubSpot Marketing Hub 4.5 (6217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of HubSpot Marketing Hub ## Showing most helpful reviews Showing 101-125 of 6217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Cristina S. Growth Marketer Logistics and Supply Chain Used the software for: 1-2 years ### "Great Tool for Marketing" January 27, 2025 4.0 Overall, it’s a very helpful tool that has made marketing simpler and more organized for my team. It’s worth using if you want to grow your business. Pros HubSpot is easy to use and brings all your marketing tools into one place. It’s great for managing emails, social media, and tracking leads. The reports are clear and helpful. Cons It can be expensive, especially for small businesses. Some features take time to understand fully. Review Source GS Gabriel S. Director of Digital Strategy Marketing and Advertising Used the software for: 2+ years ### "Great inbound and outbound marketing tool with many offerings and wonderful support " December 11, 2024 5.0 I've leveraged this product for a variety of uses including content marketing, CRM, competitor analysis, and both inbound and outbound marketing. Pros It's intuitive, expansive, covers off on most marketing needs of a respective company no matter the size, and has great support. Cons Probably the price, which is understandable given the diversity of needs met by the platform. Review Source MM Melisa M. eCommerce and Technology Manager Arts and Crafts Used the software for: 1-2 years ### "A Very Flexible Option at a Reasonable Price" August 27, 2024 5.0 Overall, our experience has been very positive. We have been able to do quite a bit with the basic setup plus custom objects. Any time I need to integrate another platform, it's pretty straightforward. Pros It's a really powerful tool that integrates well with the rest of our tech stack. Cons The menus and navigation are confusing at the best of times. They don't label things the most intuitive names and move things around frequently, so if you don't keep up with their emails and info articles, sometimes you're in for a real surprise when you go to find a feature/menu item.\` Switched from [Listrak](https://www.capterra.com/p/64230/Listrak/) We needed a CRM and Listrak's CRM is pretty terrible and an afterthought. It also takes a developer to implement any of their forms. They actually were making their GOOD automation tools obsolete in favor of a less-powerful tool. Review Source MC Miranda C. IT Director Wholesale Used the software for: 1-2 years ### "Lack of features and over priced to get them" February 3, 2025 3.0 Overall we were disappointed because what we were told it could do was only on the really expensive plan and there was nothing in between the basic and crazy expensive plan. Pros It integrated very well with our CRM so that flowed really good. Cons The email deliver rates were not great. On the starter plan so many features were restricted it was hard to really get anything done. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing HubSpot Marketing Hub I chose it for the price and the promise of features. Review Source KK Kevin K. Digital Marketer Marketing and Advertising Used the software for: 2+ years ### "Hubspot Sales Review" December 7, 2024 5.0 Positive overall. I've used Hubspot for over 10 years and very happy with it services and set of tools for marketers and businesses Pros Simple and straightforward. I particularly like Hubspot sales as it helps in my lead scoring and evaluation of potential leads and email marketing Cons While the tool is fairly straightforward, it lacks integration with mobile devices and Firefox in particular. Alternatives considered [Sailthru](https://www.capterra.com/p/155116/Sailthru-Customer-Retention-Cloud/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing HubSpot Marketing Hub Hubspot had the widest array of all in one tools under a single platform, which made it easier to integrate Review Source EO Emple O. Principal Project Manager Construction Used the software for: Less than 6 months ### "Offered intelligent mailings with accurate segmentation" April 12, 2025 4.0 Pros Using hubspot marketing hub email A/B split test feature helped me to identify which subject date and content format to send performed well. I can use real-life behavioural data of the recipient in the future campaign. It is also good that in the contact activity timeline, it is integrated with email engagement. Cons Contact filters for smart lists do not have well-developed filtering for intricate interconnection of filters. I had to export the list to refine it in other applications whenever I had to split audiences in a way not provided by the standard set of parameters. Review Source NW Nicola W. Co-founder Computer Software Used the software for: 2+ years ### "Good software, wreaked by ill thought out and infuriating pricing tiers" August 24, 2024 3.0 Absolute basics are fine but overall it's super frustrating as the menu system still shows all the features, but inevitably you just get pinged over to an upgrade page. Honestly if you're starting out DON'T go with Hubspot since you'll likely need to suffer the disruption of moving away on cost grounds. Their PRO plan is ridiculously expensive for the immediate next tools a growing SME needs. Pros The Hubspot UI in general is clearer and their email builder less laggy or buggy than some other CRM's we've used. Basics like import and export of contacts is very easy to do. Custom fields easy to setup. Cons Absolutely detest their pricing structure and use of paid marketing contact thresholds. Of ALL the many software packages we use the Hubspot pricing is the most complicated and infuriating. There is also a simply MASSIVE jump up in cost from their Starter plan to the PRO plan. And guess what so very many of the pretty essential marketing tool (split tests, automation etc etc) are only available on the PRO plan. It's just ridiculous that Starter is £14/mo per seat and the PRO plan is £700pm + £40/mo per seat!! Talk about NOT offering a transition plan for their customers as they grow. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot Marketing Hub All-in-one solution covering sales and service as well as marketing Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) For the Sales and Service hubs within Hubspot - liked the all-in-one solution offered by Hubspot Review Source NP Nicola P. Director Construction Used the software for: 6-12 months ### "Not easy to use for a beginner. " June 2, 2025 2.0 No great. I'd heard good things and was assured it was the correct system id need to send email marketing and track my emails, and could use as a CRM. I had no idea how to set it up properly to use it and didn't receive the ongoing support I was expecting. Pros Lots of people talk very highly of hubspot and recommended it to me to use. Once set up I did get a call from somebody offering assistance. Cons I had no idea how to use it. I found it difficult to navigate as a beginner and I couldn't find any help resources that worked for me. After an initial call when I set it up, and talking through adding our contacts, I was told they'd call back in a couple of days to see how I was getting on uploading my contacts and then they would talk through the next steps, however they never called me back. Review Source FV Florent V. CDO Marketing and Advertising Used the software for: 2+ years ### "Hubspot marketing hub" October 14, 2024 5.0 Pros What i like most about Hubspot is the simple way to use the software. Cons What i do like least about Hubspot marketing hub is nothing for now Review Source RB Ritu B. Computer Facilitator Primary/Secondary Education Used the software for: 6-12 months ### "Increasing my conversion rates from my leads to the real customers" April 12, 2025 4.0 Pros Being in the marketing industry I was particularly impressed by HubSpot Marketing Hub in lead tracking and to run segmented emails. Getting to create segmented workflows and witnessing the response of the audiences in real-time helped greatly in understanding the interests of various segments. Cons The reports’ export options are slightly constrained when I try to filter or combine several campaign metrics. This often requires cross-tabulations which are not accommodated in the current templates making it time-consuming to produce reports. Review Source AM Anna M. owner, designer, webdeveloper Design Used the software for: 6-12 months ### "Fantastic tool, very advanced but user friendly if you like to learn" May 7, 2025 4.0 Overall, it is a fantastic tool for growing your business that is also available for free, and I have learned a lot by exploring the free version. The learning courses are a great tool. Pros There is a lot of fantastic tools available with a lot of functionality. I like that there is a free version that enables you to learn a bit of it before investing. Learning tools are great as well. Cons There are almost too many options and tools available, and the pricing structure is a bit confusing, especially for small businesses. I am not sure if all the options and possibilities are as crucial as they seem, but this might be my lack of experience in this specific field. Review Source MV Marian V. Community Manager Marketing and Advertising Used the software for: 1-2 years ### "Good experience with HubSpot" May 2, 2025 5.0 HubSpot Marketing Hub is easy to use and has helpful features. But it can be expensive. Pros HubSpot is easy to use, even for beginners. You can automate emails and follow-ups Cons HubSpot can be expensive. Some features only work with higher plans. Some advanced tools might take time to learn. Review Source DT Durgesh T. Business Development Executive Information Technology and Services Used the software for: Less than 6 months ### "Best CRM ever." February 14, 2025 4.0 Our basic need was to manage leads and manage our marketing campaigns. We tried a lot of CRMs but when we landed on Hubspot we got the satisfaction. We can manage leads and our campaigns properly. The price is competitive but it is worth it. You get everything in the CRM itself. Pros It is very nice and easy to use. it fulfils every need of marketing and helps a lot in managing campaigns. The analytics they provide is most impressive. Cons they keep spamming about renewal which is a bit irritating. Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) had small bugs in campaign management, email marketing, support was very time-consuming, popups for leads Review Source AU Alessandro U. Country Director Marketing and Advertising Used the software for: 1-2 years ### "Ti cambia il business ma devi essere disposto a cambiare" October 26, 2024 4.0 Il problema è sempre legato al tempo che bisogno impiegare per testare e imparare un nuovo strumento. Hubspot è senza dubbio potente ma molto ampio e complesso. Pros Ci sono mille funzionalità utilissime per piccole, medie e grazie aziende che possono permettere al team di migliorare e trovare nuove soluzioni per avere clienti e gestirli nel modo corretto Cons Troppo difficile da imparare e spiegare ai dipendenti. Si tratta di un cambio radicale di metodologia lavorativa. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Marketing Hub Perché sembrava più semplice ed economico rispetto ai concorrenti Review Source VR Verified Reviewer Growth Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "A necessity for B2B marketers" January 8, 2025 5.0 Pros Wide range of features to utilise in B2B marketing. Cons The UX could be improved. Sometimes it feels like the range of features is almost too wide or complicated. Review Source EL Eurie L. Senior Brand Manager Market Research Used the software for: 6-12 months ### "Hubspot's Marketing Hub Honest Review" November 28, 2024 5.0 My overall experience in Hubspot Marketing Hub are the clean platform design, the strealine marketing features in email marketing, landing page creation, and social media management. The marketing auomation workflows saves significant time by automating repetitive task. It is create great impact for business aiming to elevate their marketing strategy. Pros What I appreciated features in Hubspot Marketing Hub it simplifies managing my marketing efforts. I can easily customize email templates, contact management tools, and reporting capabilities that makes me easily monitor my campaign effectively. Cons Hubspot's Marketing Hub is expensive, especially when your contacts list grows. Review Source TC Torey C. Junior Golf Tournament Manager Sports Used the software for: 1-2 years ### "Easy to Use" December 4, 2025 4.0 Overall, HubSpot Marketing is a great asset whether you are an notable company or just getting started! Pros All marketing tools found in one convenient location! Plus easy to navigate to find the appropriate tool. Cons HubSpot Marketing is costly. Some things are not as customizable as envisioned with in the email composer. Review Source JM Jan M. Digital Marketing Manager Computer Software Used the software for: 1-2 years ### "Great CRM, but can be less granular" November 25, 2024 4.0 Pros All-in-one marketing CRM with comprehensive marketing reports and data analytics. Cons Settings and access management are too granular. I want a simplified access management system that clubs a set of features instead of having an access setting for each small feature or setting. Review Source VR Verified Reviewer customer support Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Balanced Review of HubSpot CRM" August 24, 2024 3.0 solid CRM choice that combines ease of use with powerful features, making it a standout option for organizations looking to enhance their customer relationship management and streamline their sales processes. Pros HubSpot excels in many areas, some users might find its pricing structure and advanced feature sets to be on the higher side, particularly for smaller businesses or startups. Additionally, while the core functionality is strong, there may be a learning curve associated with leveraging more advanced features or customizations. Cons Depending on the service plan, but we experienced longer response times for customer support, particularly for those on lower-tier plans. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Marketing Hub HubSpot showcasing center point offers a natural and simple to-explore interface that works on complex advertising undertakings, making it available for both prepared advertisers and novices. Review Source wA wed A. boss Apparel & Fashion Used the software for: I used a free trial ### "Great ease of use and integration, but costly to scale" January 31, 2026 5.0 Great user-friendly tool ,Excellent CRM & email integration, but gets very expensive as contacts grow Pros Easy all-in-one tool .. Excellent email & contact management , Great support and true value for money Cons High cost to scale, extra fees for contacts, and limited email template flexibility in starter plans Review Source CS Cara S. Head of Marketing Computer Software Used the software for: 1-2 years ### "All-in-one for smaller company" December 9, 2024 5.0 Very positive experience. We were able to consolidate from salesforce, so now we have marketing and sales hub working together. We are looking at service hub too. Pros Everything integrates, a single source of truth. Cons Nothing really, would be good if it also integrated into Gainsight PX (right now it's just Gainsight CS). Review Source AL Alexa L. Office Manager Chemicals Used the software for: Less than 6 months ### "New user but excited to unlock all of hubspot's potential" December 4, 2024 5.0 Just dipping our toes into it but overall very happy with it. Pros There are so many options to create and managing the hub is super user friendly. Cons Having to hire someone for integration because there is so much. Switched from [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) RG's AMA is horrible. Lots of failed emails not going through to our customers on a regular basis. Review Source JL Jenna L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simplified my work in so many ways!" September 19, 2024 4.0 Pros What drew me most to Hubspot is how user-friendly the interface is and how intuitive the workflows are. With so many software products are there, it can be overwhelming (and time consuming) to have to learn everything all over again. But with how easy this was from the very beginning, it helped me feel at peace with my decision and hopeful for how it would change my business. I have been able to easily to create targeted campaigns and track performance. Cons I have not had the best customer service experience which is not an indicator of the product itself (that has been wonderful) but more so the company. I can see how that would be a deterrent for someone to renew any contract, even if the product is incredible. Review Source CK Cindy K. Freelancer Marketing and Advertising Used the software for: 2+ years ### "HubSpot Marketing Hub: A Stellar Start with a Steep Upgrade" November 13, 2024 5.0 My experience with the tool and team is great. I notice there is better support over the phone than via chat. Pros It's easy to use, the Hubspot support team is very helpful and there are a lot of resources online. Cons it can be expensive. the subscription prices increase substantially from the basic package to the next. The basic package is a great starter but you'll find yourself needing the upgrade soon enough. Review Source EE Elizabeth E. Vp Chief Publishing Officer Media Production Used the software for: 6-12 months ### "HubSpot Marketing Hub Review" November 13, 2024 5.0 My experience with HubSpot Marketing Hub has been mostly positive. it is very easy to use and it keeps everything in one place, like social media, emails and content creation. The built-in analytics were great for helping me make better decisions. I also liked how it connected well with the HubSpot CRM to keep the team on the same page. It’s been a helpful tool that made my marketing tasks easier and more organized." Pros What I like the most is having a lot in just one tool. I mean Social media marketing, email marketing and also being able to analyze what is working and what is not yielding results. Cons I do not have features I do not have and the moment. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.