# HubSpot Marketing Hub Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HubSpot Marketing Hub Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more. Source: https://www.capterra.com/p/171840/hubspot-marketing --- # HubSpot Marketing Hub Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HubSpot Marketing Hub ## What is HubSpot Marketing Hub? HubSpot offers a powerful suite of tools that help you turn visitors into leads. You'll get lead flows, forms, kickback emails, analytics, and more -- all designed to make it easy for you to efficiently grow your business. Capture leads, learn who they are and what they're interested in, and optimize your marketing based on data, not guesswork. Start growing your business today with HubSpot Marketing Hub. ## What is HubSpot Marketing Hub used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[All-in-One Marketing Platform](https://www.capterra.com/all-in-one-marketing-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/) Overall rating Based on 6,217 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 1% Pros & cons Centralized marketing management tools Comprehensive marketing automation suite High and complex pricing structure Frequent bugs and technical glitches Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## HubSpot Marketing Hub alternatives Highest Rated [4.8 (653)](https://www.capterra.com/p/147415/EmailOctopus/reviews/) Starting price $9.00 Per User, Per Month [4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month [4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/171840/HubSpot-Marketing/alternatives/) ## Who uses HubSpot Marketing Hub? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized marketing management tools 94% positive reviews out of 1648 Most reviewers indicate marketing features unify campaigns, analytics, and CRM, improving efficiency and campaign visibility. Pranjal A Social Media Manager, 2 - 10 employees. "From my perspective, HubSpot Marketing Hub excels in its comprehensive suite of tools for attracting, converting, and analyzing marketing efforts, making it invaluable for businesses aiming to enhance their online presence and drive conversions." High and complex pricing structure 46% negative reviews out of 1220 Some reviewers describe pricing as steep, with costly upgrades, feature limitations, and escalating costs for growing businesses. Jacklyn B Developer Relations Lead, 2 - 10 employees. "Main issue is the feature lockout on lower tier plans - their free tier is very generous, but the price curve as you upgrade between paid tiers is very steep (from $24 CAD per month on starter to $1034 CAD per month on professional, with no options in between)." Comprehensive marketing automation suite 95% positive reviews out of 441 Most reviewers describe marketing automation as robust, streamlining repetitive tasks, integrating CRM, and saving significant time. mariami K resident, 1 employee. "What I liked most about it was its comprehensive marketing automation capabilities, which allowed me to streamline my marketing efforts and save time." Frequent bugs and technical glitches 71% negative reviews out of 416 Most users report recurring bugs, slow loading, syncing errors, and occasional outages that disrupt daily operations. Nikola R COO, 2 - 10 employees. "Too many bugs which often influance our operations." Streamlined campaign management 93% positive reviews out of 387 Most reviewers find email campaigns easy to automate, track, and analyze, with integrated tools for multi-channel efforts. Alexander D Wealth Advisor, 2 - 10 employees. "I liked being able to control, design, and implement several different email campaigns based of each lead record." Limited template customization options 38% negative reviews out of 337 Some users comment template customization is restrictive, requiring coding knowledge and making advanced design changes difficult. Agnes A Web development/ product and graphic designer, 2 - 10 employees. "One of the challenges I've faced with HubSpot Marketing Hub is the limited ability to fully customize it to meet the specific needs of my organization due to the design constraints" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Marketing 4.5 (542) 59.04% of 542 reviewers that rated this feature as important or highly important You get intuitive email design, automation, and analytics for personalized outreach. Reviewers appreciate the drag-and-drop editor, robust tracking, and segmentation. Users say deliverability is strong and templates are easy to use, but some mention a moderate learning curve and template limitations. Email Campaign Management 4.6 (501) 61.68% of 501 reviewers that rated this feature as important or highly important HubSpot gives you tools to create, schedule, and analyze email campaigns with templates, personalization, and analytics. Reviewers appreciate the intuitive campaign builder, smooth automation, and ability to manage multiple campaigns. Some users note easy integration with WordPress and tracking engagement. Contact Database 4.5 (461) 57.48% of 461 reviewers that rated this feature as important or highly important This capability helps you centralize, organize, and segment contacts for targeted outreach. Reviewers indicate the database is flexible, supports custom fields, and integrates with Salesforce. Users appreciate automatic updates, easy filtering, and secure management, though some mention minor limitations in reporting. Marketing Automation 4.6 (460) 55.43% of 460 reviewers that rated this feature as important or highly important With HubSpot Marketing Hub’s automation, you can streamline repetitive tasks, personalize campaigns, and nurture leads efficiently. Some reviewers find workflows easy to set up and highly customizable, saving time and improving productivity. Users mention robust integrations and segmentation options. Lead Capture 4.5 (456) 57.24% of 456 reviewers that rated this feature as important or highly important HubSpot offers customizable forms, pop-ups, and landing pages to collect and organize leads. Some reviewers find integration with CRM and third-party tools valuable. Users highlight efficient form setup, real-time assignment, and easy tracking, though some mention forms could offer more advanced logic. List Management 4.4 (491) 51.12% of 491 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists HubSpot Marketing Hub 112 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Establish rules for automatic propagation of social media posts across one or more channels Create and automatically send premade copy in response to customer messages Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Track the performance of marketing campaigns across multiple channels. Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act AI-based platform which conducts a conversation via auditory or textual methods Track the amount of clicks on individual products to measure campaign results Provides a channel for team members to share media files, communicate, and work together Evaluating strengths and weaknesses of companies with the same target audience This capability helps you centralize, organize, and segment contacts for targeted outreach. Reviewers indicate the database is flexible, supports custom fields, and integrates with Salesforce. Users appreciate automatic updates, easy filtering, and secure management, though some mention minor limitations in reporting. Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Publish and distribute content to targeted audiences Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience HubSpot gives you tools to create, schedule, and analyze email campaigns with templates, personalization, and analytics. Reviewers appreciate the intuitive campaign builder, smooth automation, and ability to manage multiple campaigns. Some users note easy integration with WordPress and tracking engagement. Manage, store and organize emails within the system or via third-party apps You get intuitive email design, automation, and analytics for personalized outreach. Reviewers appreciate the drag-and-drop editor, robust tracking, and segmentation. Users say deliverability is strong and templates are easy to use, but some mention a moderate learning curve and template limitations. Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Find & retrieve relevant data or documents Adds a customizable form to the landing page, usually for the purposes of lead generation Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Integration with Google Analytics to track and report website traffic Store and manage images Track positioning in search engines over time Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns Track and monitor a specific set of keywords Create landing pages or online forms designed to capture new leads and prospects HubSpot offers customizable forms, pop-ups, and landing pages to collect and organize leads. Some reviewers find integration with CRM and third-party tools valuable. Users highlight efficient form setup, real-time assignment, and easy tracking, though some mention forms could offer more advanced logic. Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. Monitoring and organizing references from a webpage to external sites and internal pages Manage contacts across multiple mailing lists Ability to chat online in real time With HubSpot Marketing Hub’s automation, you can streamline repetitive tasks, personalize campaigns, and nurture leads efficiently. Some reviewers find workflows easy to set up and highly customizable, saving time and improving productivity. Users mention robust integrations and segmentation options. Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Optimize content to ensure it is easily accessible for mobile users Observe and track the demand, usage, progress or quality of a system, product, or user Manage and post content across multiple social media accounts and platforms simultaneously Manage multiple campaigns in one system A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Create many versions of emails, forms, or actions and gauge which is most effective A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Schedules specific times for content to appear on social media platforms, blogs, websites etc. Predict future data based on historical data sets Tools designed to streamline the process of lead generation and management for sales teams Preview and make real-time changes in the web content Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Web design that automatically adjusts to look good on different screen sizes Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Track visibility and traffic from search engines Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Optimize and manage the search engine optimization efforts for a website or digital content Create and manage advertising campaigns on social media networks Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Market event via social media tools Add or remove subscribers from mailing lists Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Collect and analyze traffic data about website visitors Track and analyze information regarding website visitors Publishing and managing websites across the internet. Built-in website builder or integration with third-party site Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain Monitor activity of individuals who visit your website using cookies What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.4 (5,958) 4.4 Based on 5,958 reviews ## Pricing Value for money 4.2 (5060) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/171840/HubSpot-Marketing/pricing/) Marketing Hub Starter $15.00 Per User,Per Month It includes: - Live chat - Conversational bots - Forms - Calls-to-action (CTAs) - Required fields - Payments - Multiple currencies - Subdomain and country code top-level domain availability - Multi-language content creation - Facebook Messenger - Email marketing - Ad retargeting - Form automation - Custom properties - CRM segments - Shared inbox - Team email - Ad management - Messaging insights \[Beta\] - Mobile optimization - SEO recommendations - Website traffic analytics - Reporting dashboard Marketing Hub Professional $890.00 Other,Per Month It includes: - Social post agent \[Beta\] - Social publishing & monitoring - Lead scoring - Product library - Video hosting and Management (up to 50 videos) - Google Search Console Integration - AI Email - Smart Content for marketing email - Programmable email \[Beta\] - AI segment suggestions \[Beta\] - WhatsApp - SMS - Omni-channel marketing automation - ABM tools and automation - Target accounts home - Salesforce integration - Logged-in visitor identification - Duplicate management - Calculated properties - Transactional email (add-on) - Dedicated IP (add-on) - Marketing Studio \[Beta\] - Association labels - Custom views in shared inbox - Collaboration tools - Permission sets - SEO analytics - A/B testing - Marketing asset comparison reporting - Contact create attribution - Filtered analytics view - Custom reporting Marketing Hub Enterprise $3,600 Other,Per Month It includes: - Email engagement optimization \[Beta\] - Send time optimizaiton - audience \[Beta\] - Advanced personalization - New audients segments explorer - Lookalike audience segments - HubDB for marketing email - Salesforce custom object sync - Custom objects - Custom objects - Custom events - Custom events visualizer - Journey automation \[Beta\] - Single sign-on - Sandbox account - Log in as another user - Admin notifications management - Multi-account management (data mirroring + asset copying) - Organize teams - Brands (add-on) - AI social inbox insights \[Beta\] - Multi-touch revenue attribution - Customer journey analytics Value for money 4.2 (5,060) 4.2 Based on 5,060 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5227) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5,227) 4.4 Based on 5,227 reviews ## User reviews Overall rating 4.5 Based on 6,217 reviews Filter by rating 5(3705) 4(2068) 3(361) 2(55) 1(28) Mentioned topic Sorted by most recent KW Kate W. Office Manager Sports ### "Lots of features - little too pricey!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 30, 2026 Really impressed with the set up and customer support, however for a smaller business who needs to dip into different features the pricing just gets too expensive. Pros The customer support was good. There are a lot of integrated features which can make using it a kind of one stop shop for the user if you can switch everything over. Cons For what we needed it was too advanced and too expensive to justify using all the features. We found it cheaper to use different companies for the different areas than all the features at Hubspot. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OF Osman F. Marketing Support Manager E-Learning ### "Hubspot provides good solution for marketers" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 March 27, 2026 Overall Hubspot it is a solid product however the quality of the support needs improvement as it was the reason we downgrade the services Pros Are the capabilities for the emails and the sms that are very intuitive and very easy to deploy for our campaigns and the reporting it is full of good insights Cons The support, we were facing a deliverability issue and when contacting we were send to review the knowledge base instead of providing an actual support Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Issues with deliverability in emails sent to gmail Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User HubSpot Administrator Business Supplies and Equipment ### "Highly Recommend HubSpot Marketing Hub" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 I would recommend HubSpot Marketing Hub as your go-to Marketing systems. It's very well thought off and you can do almost anything it with it Pros Very user friendly. Great Automations. Amazing integrations with thrid-party tools. You can get as creative as needed! Cons There is nothing I mainly dislike. They are always improving the product and few updates happen on a weekly if not daily basis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV George V. Founder Computer Software ### "Generally good, could improve UI" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 20, 2026 Pros I find it useful but not super easy to navigate. I know people rave about hubspot but I often find it difficult to find things. Cons It’s a very capable system but I don’t find it overly intuitive and easy to navigate. The amount of time I have spent searching for things creates a slightly negative experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marc G. Digital CRM marketing senior specialist Market Research ### "Reliable and powerful CRM solutions for any kind of business design as a all-in-one platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 15, 2026 As a senior consultant with certification, hubspot is the best CRM for entry level but also for bigger scale companies. Easily accessible and consistent , and possible to go beyond your expectations. Pros \-the free Marketing Hub services without payment option -Unmatched "Time-to-Value" and UX Consistency with powerful data contact management for list creation, audience -interface is consistent across Email, Social, and Workflows -The Workflows feature is very intuitive, powerful to handle complex logic -Email management easy to manage and setup Cons \-While the entry point is accessible for small business, the pricing jumps significantly for big scale integrations -Compared to Salesforce, HubSpot’s sandbox management is too simplified for deployment test Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reasons for choosing HubSpot Marketing Hub Best ratio price and product add value with easy to integrate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Marketing and Advertising ### "Brand manager's works is smooth and fast thanks to HubSpot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 13, 2026 Great experience. The email, forms and campaigns are the sections that I use the most and as a brand manager they make my work very easy. Pros I use HubSpot marketing to send mass email to my subscribers. What I like the most about it is that it's easy to use and that I can clone previous templates to create a new one very fast. Cons I recommend HubSpot to my clients and I know that for small businesses the plans can be a bit out of their budgets. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active campaign's plan was higher in price and we didn't use all the features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Stacie D. Sales Coordinator Consumer Goods ### "powerful tracking ads" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 9, 2026 HubSpot has helped us to automate our campaigns, saves me time and effort. With it, I can track who is reached and I know how to contact them. Pros A complete marketing platform, it makes email automation too easy, streamlining tracking campaigns on Google and Facebook effectively. Cons I remarked recently some email campaigns didn’t perform as well as they once did and received fewer responses, which is a challenge. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) As old users of HubSpot CRM, we switched automatically to it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Digital Marketing Excutive Computer Software ### "Hubspot Is one of the best and powerful all in one tool for manage business operations." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2026 With HubSpot, my experience was really good, for a normal and easy-to-use panel what exactly i love. Each thing, like from leads to conversation ratio or maybe something reading leads to deals ratio, just not that after deal closer customer support with HubSpot chatbot thats also impressive, and which thing helps us to achieve customers' trust. Pros Nowadays, HubSpot Marketing Hub is all in one solution must need for automate business from lead generation to closing the lead as a deal, as well as level up the support for business growth. Now, all tools are in one place, and HubSpot can manage the whole thing, from convert visitor into a customer. The Whole thing i love about HubSpot Marketing Hub Cons What I don't know i mean, HubSpot Marketing Hub, they have a lot of different tools and day by day they are improving the whole thing, which helps us to achieve business goals. They just don't offer tools, they offer quality education with their Courses as well as certification, which is really good to improve skills. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. James P. Owner Mechanical or Industrial Engineering ### "Be very careful before signing a contract with HUBSPOT . " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 4, 2026 Terrible - we thought we would give it our best shot, but on signing the contract, the sales team had changed us from a month-to-month contract to an annual contract. When the product failed for us, they refused to look at our evidence and us on obvious misrepresentation. Pros Great CRM. It looked like a great all-in-one company software package for our small company. The project management module and the sales hub looked like they would save us a lot of time from the outset. Cons Setting up was a disaster, and in particular, the TAX setting for invoices. It seemed like a great all-in-one for our company, but unfortunately, we just couldn't get it to work reliably. Customer support and account managers were useless in addressing our problems and ignored the obvious issues. The tax calculations embarrassed us in front of our clients. They have refused point-blank to relieve us from our $1400 per month contract that is useless to us. Never again Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Amir H. E-Commerce Manager Retail ### "Uniting our e-commerce customer experiences." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 4, 2026 As an E-Commerce Manager, I would be keen on monitoring the entire customer lifecycle. I do this as it helps me to centralize our marketing efforts and automate our email flows. It is an unquestionable giant, and the financial investment is enormous. Pros The convenience of being a complete one-stop shop is simply amazing, and we are able to integrate our email system with our overall retail contacts management database on a single roof. Cons The high onboarding costs and high upgrade costs are not good value to our 50-person company and the customer service usually only directs you to some generic articles rather than a technical support team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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