Average Ratings

15 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

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About Fundly

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Fundly Reviews Recently Reviewed!


STAY AWAY!

Mar 24, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: NONE

Cons: THAT IT EXISTS

Overall: This was a great company and product when it was nonprofiteasy, but ever since becoming Fundly CRM is has gone to the birds. Used to be a simple, user friendly experience. Now it is cluncky, not user friendly and some of the features are impossible to use unless you are a computer programmer.

Customer service does not exist with this company - be prepared to be thrown into the wolf's den. At best they will give you a list of instructions a day later, but that's all. Or they will tell you to watch a webinar. If you have nothing else to do but mess with a computer all day this might work for you, but most of us fundraisers do not (or probably don't know how because that is not our job!). Then the support personnel talk to you like your stupid because you can't figure out what they are talking about from their written instructions and they then want to charge you just for the privilege of talking to them on the phone.

The reporting feature is absolutely useless unless you are a computer engineer. Seriously! They farm out the reporting to a company called Exago that is for market research. I'm totally not kidding - check it out http://www.exagoinc.com/. This is what you have to look forward to. Nothing but headaches and anxiety.

Please do not fall for these people; especially the sales guy Dan. They do not care about you. They're only objective is to add more clients and definitely not to help you or your organization.

Recommendations to other buyers: STAY AWAY! Don't believe a word they say

Vendor Response

by Fundly on April 20, 2017

At Fundly. we understand that any new technology creates a learning opportunity that can sometimes feel daunting. We make every reasonable effort to ensure that our customers have a multitude of free training and tools to learn the features of the Fundly CRM platform. Unfortunately, in this case, the customer did not have the time to complete the training as offered and there was an unreasonable expectation that the Fundly team would do additional work for free. Although we made several attempts to engage in a solution, we regret that we were unable to sufficiently satisfy this organization's request.

Overall, we have had a great experience with Fundly. Lots of great features and amazing support.

May 25, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about Fundly is their customer support. A great system is nothing without support to get you up and running and help you when you have a question. Their webinars are great, especially the Friday drop-in webinar. I also like how it helped us get our recurring donations mostly automated. All I have to do is go in and click to send the acknowledgment emails. They also have great ways to recieve donations and event registrations online. The donation widget we have on our website definitely increased our online donations.

Cons: The reporting feature can be hard to learn. It's very powerful and can do a lot when you get up to speed but the learning curve is steep. Luckily, they have the Reporting Huddles. I have gotten a lot of help from going to those.

Overall: More automation of recurring donations. Great for managing our events. Peace of mind knowing that support is available and responsive.

AGREED: Stay Away!

Sep 12, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: A few things are easy, but a lot is lacking, and for end users, the system is very frustrating.

Cons: We do events nearly every week and have to field dozens of calls and emails each week from people who are not able to register due to confusing user experience, timeouts, and technical issues. When people want to reset their password, they often don't get the reset message. Monthly members/donors keep getting kicked out by the system, so we often get people who think they're still members, but the system won't recognize them. When we try to fix this on the back end, it doesn't "stick." Reporting is frustrating and often inaccurate, especially around events and membership. The customer service is defensive and usually insists that there isn't a problem.

Overall: We continue to have problems that have lost us thousands of dollars. The response we get from company reps is more about protecting Fundly than solving problems. The previous staff at our nonprofit must have selected Fundly based on expected costs, but the reality is that the opportunity cost and real costs are literally threatening the survival of our organization.

Easy enough to capture data; reporting on it later is another story

Mar 15, 2018
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: You can record a lot of information about donations including where the money is coming from, where it is going, details about who it came from, etc. The acknowledgement feature for sending receipts helps track communications with donors.

Cons: I've found it extremely difficult to report on data after it's entered in the system. The reporting tool is not intuitive. There are several "tricks" that you wouldn't know unless told specifically. I run into many errors and can't seem to get the reports to pull the information I want, especially in fairly straightforward scenarios. I also found the system to be quite slow as compared to other cloud/internet-based softwares. It takes a long time to enter one small task or piece of information and search for contacts or navigate through the site.

AWESOME!

Jun 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is so easy to use, even for people like myself who are not so "technology literate"! Anytime I need assistance the staff avails themselves immediately. I can keep track of every single item regarding our organization in ONE place, this is most helpful for me especially since in the position of ED I wear many hats.

Cons: Occasionally the system will freeze up on me, but this is generally the only issue that I've encountered. I do not have any other cons to report at this time. The system has been for the most part AWESOME.

Overall: The software is extremely easy to access, and utilize.

Vendor Response

by Fundly on June 21, 2017

Thank you for your positive comments. I am so glad to hear that you enjoy using Fundly CRM. Call us if there is anything we can help you with.

Service is excellent, the program is robust and an excellent value.

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support is fantastic, the software is easy to understand graphics; ease of use of the various input and access systems, detailed reporting, and price.

Overall: Efficiency, support, ease of use for myself and other internal customers.

Glitchy online convenience, Poor customer service

Apr 06, 2016
3/5
Overall

3 / 5
Ease of Use

1 / 5
Customer Support

Comments: I started using this when it was NonProfitEasy. It seemed to be 5 guys running out of a garage. I ran into a number of bugs, that they fixed quickly, but I had a hard time matching their report numbers to outside sources. However, my real issue arose when first one, then a second employee promised something on pricing, but didn't follow through. Our company got a surprise charge. My emails went unanswered. Turned out first employee left the company, the other was out on leave - no one was checking their email. The company was very slow in resolving the issue, and communicated poorly during the resolution. I cannot recommend this company, there are others with same functionality and better service.

Systems & Startup

Apr 19, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: As a young startup team, we at Old Sol Music Hall were looking for a customer relationship management tool that would grow with us and our nonprofit organization. With the dedicated support of the Fundly team, we were able to develop an awesome website; manage the abundance of information about our volunteers, donors, and concertgoers; and finish our first fiscal year feeling organized and ready for years to come.

Vendor Response

by Fundly on April 20, 2017

Thanks for leaving us a review! We would be interested in any additional feedback you can provide on how we can improve our overall quality and especially our ease of use! If there is a time that is convenient in the upcoming weeks, I would love to schedule a call.

I love it- it worked great for me!

Feb 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy and nice to work with. The process was simple and everyone there responded quickly. It was very simple to raise money for a good cause.

Cons: There was really nothing that I didn't like. It was great the whole way around. There are no complaints at all.

Recommendations to other buyers: I would certainly recommend it. It's great and easy to work with.

Annual Fundraising

Mar 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, accessibility, and that it's from a well known and trusted source.

Cons: The lack of statistical reporting. It could benefit larger organizations to see where donations come from.

Recommendations to other buyers: Fundly is great for quick, last minute fundraising in smaller increments. Large fundraising might be better suited to a more agile site.

Fundly overview

Mar 01, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I trust that donations are delivered to intended recipients.

Cons: The website is a little cumbersome. The offers could be streamlined and categorized a bit better.

Recommendations to other buyers: Separate the donation offers more thoroughly - sending a band to California is nice, but it's not as critical as donating for a heart transplant.

Fundraising Awesomeness

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: There is nothing like Fundly. Everything is all in one package for any of your fundraising needs. Our nonprofit, Race for Kids, solely uses Fundly for everything. We love it!

Vendor Response

by Fundly on April 20, 2017

Thanks! We appreciate the great feedback! We are proud to be a provider for the Race for Kids!

Happiness is the key to knowledge: My journey using Fundly

Feb 27, 2015
3/5
Overall

3.5 / 5
Ease of Use

2.5 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: How versatile the product is; you can apply it to essentially any situation.

Cons: It is not as secure as I would like; there are some problems with the security.

Recommendations to other buyers: Make sure you are reviewing the correct software, and evaluate the software.

Can't easily access functions for recurring donations

Oct 17, 2018
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

Pros: Nothing. It did what I needed it to when I was able to donate monthly.

Cons: All I wanted to do was cancel a recurring donation. It was like being in the equivalent of a Vegas casino, where you can't escape. I'm very frustrated.

No customer support feature. No way to withdraw funds. Unable to send response when they email.

Jul 09, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing so far. I stopped donations because there seems to be to too many unsure features.

Cons: No way to communicate. no way to email or call or withdraw funds. I stopped donations.