Who Uses This Software?

Consumer, SMB, Enterprise


Average Ratings

40 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $69.50/year/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • IDrive
  • www.idrive.com
  • United States

About IDrive

Versatile solution that offers backup for multiple devices, including servers and mobile devices, through one account.


IDrive Features

  • Backup Log
  • Backup Scheduling
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Backup Scheduling
  • Bare-Metal Restore
  • Compression
  • Continuous Backup
  • Differential Backup
  • Disaster Recovery
  • Encryption
  • Incremental Backup
  • VM Backup

IDrive Reviews Recently Reviewed!


Great free version with 5GB of online storage and full control, but customer service needs work.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The free 5GB option is much better than a 30-day trial like some other online backup providers offer. I constantly get offers from IDrive to upgrade to a paid version but I know I will upgrade when I need more than 5GB of online storage.

The local backup option is also great since you're only limited by the space of the of an external or mapped hard drive and it's included in the free version.

Full control over what exact files are backed up and/or restored. Some programs force you to backup the entire C drive or only allow certain folders to backup.

Easy to use interface with simple controls for the things you do most. The program is very straightforward and self-explanatory with little to no learning curve.

Cons: Customer service was difficult to work with when a backup error occurred. They claimed the backup was failing due to the 5GB quota being reached and that I needed to upgrade to solve the problem. After finally convincing them that I was only using 75% of the 5GB, it turns out I just had to reinstall the desktop app to solve the issue. With this kind of support for something as important as backing up critical files, it makes me question the overall reliabilty of IDrive altogether.

As simple and easy to use the interface can be, it sometimes feels a bit limiting as far as the options it gives you. It would be nice to be able to switch to an "advanced mode" with more options like more detailed backup logs that explain exactly what is happening to your files and why they aren't being backed up if there's an issue.

Overall: 5GB of online backup and unlimited local backup (depending on drive size) for free! Great experience overall, especially when compared to other online backup options.

Very affordable cloud based backup AND sync solution for personal & business needs

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The price is what initially attracted me to use iDrive, but after using them for a while it became clear that even though it is affordable, it is also very effective. Once I had my backup jobs set there was quite literally nothing to do or worry about - just make sure the computer and internet stayed on. I loved being able to handle backups for ALL my drives and mobile devices on a single account and the online interface is great.

Cons: I'm not a huge fan of the PC application. It works, but it desperately needs to be fixed so that it is a little more intuitive. I noticed that many times the application consumes far too many system resources than it should for a resident backup utility, and finding some of the settings and abilities seemed harder than it should be at times.

Overall: Hassle free and effective cloud based backups that simply sits in the background and does its job without reservation until you need it.

Affordable backup software for home or small business

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very affordable, easy to use and does exactly what it should...it gives you peace of mind that you will have your important files available in case of drive failure or emergency. After making the mistake of a single on-site backup in the early 2000s, I have kept a cloud backup too ever since. iDrive is my favorite since that time. The initial backup is easy as you can request a disk, put your files on it and send it in for them to upload directly to their servers. This saves a ton of time and bandwidth. You can also request files are returned this way if you need to restore and don't want to use the online restore. I have multiple drives all backing up to the same account and it maintains that separation, which is also great.

Cons: The only thing that drives me crazy is the files purge/cleanup. I have it set to run automatically every 30 days to clear out files I have deleted, but it always seems that I need to run it myself.

Capterra-loader

Excellent Offsite Backup solution for a reasonable price

Feb 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I work with a number of servers. There isn't an extra charge for backing up a server like it's main competitors. There's a wealth of options that let you control what you backup, when you backup and for how long. On servers, it allows you to perform AD, SQL, Sharepoint, and Exchange server backups.

Cons: Initial backups seem to take longer than some of it's main competitors. The wealth of options may be a bit intimidating for novice users. The price increase when adding additional space above 500gb is excessive. It's cheaper to purchase a 2nd account.

Solid, secure online backup system for home or small business

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: High security/encryption standard, remote redundant backup servers, easy installation and configuration. Automated local and/or cloud backup routines with error messages automatically generated and emailed to notify of any reasons for failed backups. Also option to receive notification of successful backups. Option for local encrypted drive back up in addition to cloud backup.

Cons: Installation and configuration of the local iDrive hard drive on the network was a bit less smooth than we expected. It's a proprietary drive they provide.

IDrive is great as a backup storage system

Feb 11, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We use iDrive as a backup storage system on the internet. It seems to be doing its job. We like that it is easy to use.

Cons: The software automatically saves every version of the file changed. This can be easily updated but we have run into a situation where thousands of files were marked for deletion and it ended up taking up most of our storage space. It could be nice to have a more seamless deletion system that wouldn't build up so much.

Overall: It has helped give a backup storage option.

Nice cloud backup software

Jul 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. The initial setup doesn't take much time and after the first backup runs, the others take little time. Love the ability to have instant backups on changed files instead of waiting for the nightly backup to run.

Cons: I don't like the fact that even though you delete files from your computer it still saves them in the cloud which takes away from your storage space.

Overall: Peace of mind knowing my files are backed up and are secure.

Capterra-loader

Powerful tool for any size business

Feb 08, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Idrive is an amazing tool - powerful with lots of functionality. We liked how easy it was to set up and run a back up. Key decision for us having our own private encryption key. It has several backup options to choose from.

Cons: Although it is not a major issue for us, it would be nice if it had the option of unlimited space. Sometimes we might need files that are older than 10 versions. However , the benefits outweigh this function.

Overall: Having our own encryption key.

Utilize this for the 3rd Leg of a robust home back-up solution

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pretty much set and forget it. Completes back-ups daily for my 2 Mac Computers and Ipad. Daily reporting and alerts is a good thing!

Cons: Wish that it had an unlimited back-up plan.

Currently no two-factor authentication.

Slower...wish it had multi threaded back up.

Overall: It backs up my computers

Overall a good backup software

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how detailed that this software is to use. They made it so it covers all of your data simply and securly backed up.

Cons: User interface was a little clunky and old school feel. It wasn't the easiest to setup but once it was up and running it worked great.

I use it for backing up my files on all my devices.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love that I can set it up to back up just what I want and when I want. I love that I can purchase a plan that allows me to back up all my devices.

Cons: Nothing. I have been using it for a few years and have yet to find anything that I do not like about Idrive.

IDrive makes it easy to store all of my files and documents online with an easy-to-use interface.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IDrive's user interface is clean and easy to navigate, making all processes associated with using it very easy.

Cons: There really aren't any cons I have. I've suggested using IDrive to several people for it's ease of use.

Solid backup tool for basic use

Jul 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to set up initially.

Good amount of settings for scheduling and other more advanced tools that I haven't made full use of.

5GB of free storage is good for small applications.

Fairly lightweight - doesn't hog system resources

Cons: Constant message asking to upgrade storage size on startup - a little annoying but easy to dismiss.

Can be a bit fiddly to do anything more complex than simple folder backups. The tool is comprehensive but sometimes it is not obvious how to do things with it.

Capterra-loader

Simple, Easy to use Backup software.

Feb 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With a few clicks, you can easily backup your computer data files. It makes things so simple to do.

Cons: Having been doing software updates like crazy, what's going on. Also, it backs up system data, that' s great, but what about user's who want their OS backed up as well.

There should be an interface for doing other backups like full OS backup, or just data backup.

Overall: Can't be the value of storage and promotions for joining up. Looking forward to seeing the software keep on doing what it promised.

Essential cloud backup tool across unlimited devices

Mar 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: iDrive is extremely easy to use and performs backups for as many devices as desired. This is a key feature compared to other products that limit you to 5 devices. They also allow backups from external devices which other cloud backup companies prohibit.

Cons: There are newer versions of this software released to keep updating to the newest version weekly.

However, this does offer an extra level of security to the end user.

Overall: The phone app will backup photos, videos, SMS, and contacts to iDrive account.

It gets the job done

Aug 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you have a certain amount of data you can store up to for free and then if you need more it is "pay as you go"

Cons: It seems to send a lot of "backing up" notifications. I do like to know that it is working, but I get busy and the pop up gets in my way sometimes.

Capterra-loader

Excellent software for backup and backup

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a tool that has allowed me to create backup copies in a very simple way, I have tried several software of this style and IDrive has worked perfectly for me. It is very useful the function of automatic backup, I really recommend it

Cons: Like any tool, it is expensive and its interface is a little outdated, although it is very easy to use, it is not visually attractive, of rest excellent functions

Capterra-loader

Installed, subscribed, and uninstalled

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The software performs as described. It automatically backs up your files to an off-site server. Your files can be recovered should you have a hard disk failure.

Cons: The software is on the expensive side and it taxes your system resources significantly. Since it only backs up at specific times, you can lose file changes.

Overall: The security of having your files backed up where they can be received should the need arise.

Good option

Aug 03, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Set it and forget it aspect is great, although not unique to iDrive.

Cons: I continue to get "backup failed" emails, apparently when the program can't access particular files, but it has been difficult to locate the problem files/directories to exclude them from backup and/or determine if they are critical backup items. That said, it appears that most of what I need backed up is working properly.

Automatically backup our critical documents - restore when needed

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You configure it to backup and it automatically does it. The interface is simple enough. Setting the back times and schedules is easy. The web interface to allow you to check what is backed up is really useful.

Cons: Adding exceptions feels really tedious, if you want to backup one folder in a folder where there are other folders there isn't a simple way to select/deselect all you have to check each box one by one.

Opening the software can be slow due to the way it builds it index.

Overall: It backups up files and provides methods so that the admin team can monitor that backups are taking place.

Does what it says on the tin

Jan 20, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was using Carbonite but found this was expensive and they kept reducing the features it offered so I switched to IDrive which is better value for money. It's also quite easy to set up and have running in the background with little or no maintenance. You can also set up the software to email you after a back-up to let you know whether it was successful or not. The iPhone app is also very useful and will also back up contacts, photos and videos on the phone.

Cons: The initial backup can be quite slow. There is probably also some potential to improve the interface and speed things up a bit.

Overall: Background regular back-up of files on two different computers and also photos and videos on a smart phone.

Capterra-loader

terrible support - beyond abysmal

May 10, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The reason we tried iDrive was because it was the cheapest option available by far. You cannot beat the price.

Cons: The support for iDrive is the worst support I've ever experienced and that from someone in IT since 1986.

Capterra-loader

Great and Affordable Automated Backup Solution

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: iDrive is a very affordable and easy way to backup the contents of your computer, Facebook account, mobile device, and Instagram account. It offers a generous amount of storage for an affordable price and runs quietly in the background.

Cons: iDrive does not offer a full disk image backup as of the writing of this review. However, it looks like that feature will soon be available. Nonetheless, it is a great all-in-one backup solution.

Overall: iDrive keeps my files backed up securely in the event of local data loss for a very affordable price

Very easy to use file backup facility

Jun 26, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: 1. Drag and Drop facility is easy to use and helps to manage the files very easily.

2. Features of IDrive backup is great, and the search function is helping in searching through a large set of files.

Cons: 1. It makes the system very slow and not usable.

2. Its bit harder to use when compared with the other similar softwares.

Capterra-loader

I was looking for a better backup solution, I researched for days until I found IDrive. I love it.

Aug 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is too good to be true for the price.

I also love how it easy to easily back up my files from my devices to the cloud.

Whether you're on mobile or PC, you can seamlessly back up your files.

Good spend.

Cons: Customer service needs to improve, I guess several users are flooding in daily.

I had a hard time finding my way around the software when I first bought it.

Overall: I constantly create contents, hence, the need to back up daily.

Now my files are secure on the cloud. Thanks.

Excellent back up. We have been using it for 2 years and it has been a great back up for us

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HIPAA compliant. Easy to use. Automatically backs up all my computers on the schedule I have set. Great price. Lots of back up space available

Feels great knowing my backups are being done everyday with no effort from me!

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free version will backup your PC to a local drive and will also backup up to 5GB online for free. The cost of the paid version compared to the importance of what the software does is well worth it.

Cons: I was a little confused about how to restore backups because of the way the interface presented the stored data.

Overall: I get the benefit of not having to worry about our data if something like a fire or computer crash were to happen.

Has been a good software for my personal use

Feb 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is great for personal use for studies and for small projects.

It is free to a certain amount which is a benefit.

It crosses over all my platforms so i can use it on mac and pc.

Cons: Can reach capacity very quickly of working with big files and this means you will have to pay for over usage but the cost is very minimal making it a great software still

Overall: Saved secure document's with zero hassle.

IDrive is good cloud Brand

Mar 16, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: photos and videos very important in this digital life, but how to safe i using IDrive is good in cloud

Cons: price is very low and good quality and 100% safe data in this cloud other than, i using last 2years 100% online severs

Capterra-loader

Amazing online backup service

Jul 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: This cloud service can manage multiple devices so I can have backup on my PC and mobile phone. Also IDrive backup all photos and videos from your social media accounts, if You want to allow it.

Cons: Data that you erase from your computer is only hidden on your cloud for several weeks and takes a part of your storage space.

Idrive is a very good tool to back up your information, I liked its operation, speed, really it is a

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like its ease of use, the speed of your server to upload the files and the simplicity of the interface

Cons: Honestly I like everything, maybe they can improve some aspects, with respect to the graphical interface and the management, but in general terms, it's fine like this

Overall: Being able to back up sensitive company information

Capterra-loader

Only another backup solution

Jan 19, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I use the backup mobile aplication and it works as it should be, hard to say what a like most for a backup solution, or works or not...

Cons: Poor interface and not well design, they need a update for the app and windows interface. Sometimes the upload time is slow.

Great cloud backup option

Jun 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am still on a very enticing 1 year deal that has proven to be reliable and efficient. Not limiting to computers but just space.

Cons: No native Linux client, software is slow on WIndows 10, chews up more resources than most backup software on a client.

Clunky Backup That Works

Apr 05, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: The software does what it says it will and backs up everything you want onto a cloud. The unlimited storage is useful.

Cons: The software seems old and clunky when using and the backups usually render the internet useless for anyone else trying to use it.

great app to make backup from your phone, Tablet, laptop and desktop Pc

May 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: quickly, good, efficient app. I use the app on iphone and it does work very good. Available for android and iphone.

Cons: Sometimes, i have problems with the app, because the backup was not fully made, then i had to do the backup again.

Capterra-loader

Cloud service to backup and restore data. It does what it says.

Jun 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software works well and does as described - saves your data and you can restore it anytime, having hard disk faillure or other problem with your data.

Cons: It is a bit expensive, related to its functions. It looks a bit outdated (visually, maybe this is the idea, I don't know). Still it works well.

Overall: If you need a cloud service, which works well, that you can use iDrive

Very useful backup and restore software to use.

Jun 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: 1. The compression is very great and helps to compress a large set of data into smaller bits.

2. Backup and restore is one of the great and solid feature to use.

Cons: 1. The UI is very confusing and it doesn't helps in making the things easy.

2. It saves the old copies of the each file permanently but it takes up the storage space which is not unlimited.

Simple Backup Solution

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I liked that I could back up multiple devices as I work on Mac and have a PC at home. This allowed me to back up both and have access to all files when I needed them.

Cons: After my initial trial I ended up canceling just because of cost. It ended up being more cost effective to get a small portable hard drive.

Free version, easy to use no frills

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to set up , free version has a good amount of space . It can connect to your social media profiles too which I thought was pretty useful.

Cons: Little bit of a clunky interface , not the most modern looking look/feel , sometimes the loading of docs took a while

Good online for Backup and Restore

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Drag and drop facility. Backup setup, good web interface. Can pause and resume uploads. Value for money

Cons: Not good looking , need to improve on GUI. Sometimes slow on desktop computers. Sometimes issues in uploading.