--- title: "IDrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is IDrive the right File Sharing solution for you? Explore 1201 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/171884/IDrive/reviews/" page_type: "reviews" language: "en" --- IDrive 4.6 (1201) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of IDrive Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews MA Md A Research DevelopmentHigher Education, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It has a great backup system, the files can be organized in various ways.“ June 23, 2026 JE Jamie E AnalystInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “The main frustration is that Google Photos cannot be backed up directly, so the photos need to be downloaded to the PC first and then included in the backup set.“ December 5, 2025 AB Anthony B OtherComputer Software, Self-employedUsed the software for: 6-12 months. “Have been using it for a year now, just about to renew as it fulfills all my needs to back up both complete PC images and also selected data folder from several computers.“ January 16, 2025 Samuel A Senior Power Electronics EngineerAviation & Aerospace, Self-employedUsed the software for: 1-2 years. “The lack of transparency regarding billing and plan changes is unacceptable.“ April 1, 2026 OM Omar M EngineerAirlines/Aviation, Self-employedUsed the software for: Less than 6 months. “IDrive provides reliable backup options and offers peace of mind for securing my data. While there are minor areas for improvement, the service has met my expectations overall.“ January 4, 2025 JM Joonas M PhotographerPhotography, Self-employedUsed the software for: Less than 6 months. “The Cloud Drive is not a virtual drive (there is no way to offload files to the cloud to save on local storage space.“ November 21, 2024 DB Diego B FreelancerComputer Software, Self-employedUsed the software for: Less than 6 months. “My experience so far has been very positive, as the tool perfectly meets my needs, which is to perform backups and maintain a document history, similar to Google Drive, but much cheaper.“ March 2, 2025 Samuel A Senior Power Electronics EngineerAviation & Aerospace, Self-employedUsed the software for: 1-2 years. “I have been double-charged—once for my agreed monthly service and again for a full year without my consent.“ April 1, 2026 ## Showing most helpful reviews Showing 1-25 of 1201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darren L. Head of School Education Management Used the software for: Less than 6 months ### "Great product. It's cost effective and easy to use and best of all for backups - RELIABLE!" February 17, 2025 4.0 It's awesome. I had no difficulty setting it up and it runs seamlessly in the background. Pros It's very attractively priced and is easy to use. It runs great overnight to back up a large collections of Cons I've had it generate one or two backup errors over time. It's not always easy to figure out what caused the issue. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) It runs better in the background. OneDrive was impacting my Mac's performance. Review Source JE Jamie E. Analyst Information Technology and Services Used the software for: Less than 6 months ### "IDRIVE is great" December 5, 2025 4.0 Overall the experience with IDrive has been very positive, especially considering how affordable the service is for the amount of storage provided. Once configured, it has delivered consistent backups without issues, and the combination of scheduling, versioning and notifications makes it feel like excellent value for the price. Pros Easy to set and forget, with a very clear user interface that makes it simple to see what is being backed up and when. Once the initial backup is finished it quietly runs in the background without hogging resources, and email notifications give peace of mind that everything is being protected properly. Cons The main frustration is that Google Photos cannot be backed up directly, so the photos need to be downloaded to the PC first and then included in the backup set. This extra manual step makes the process a bit clunky, especially when managing a large photo library, even though the rest of the backup works smoothly and reliably. Alternatives considered [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) Reason for choosing IDrive IDrive was chosen because it gives a better mix of features, storage and price than the other options that were considered. It lets multiple devices be backed up under one account with strong backup tools like system‑image backup, versioning and good security, while still being very competitively priced per terabyte compared with services that either charge more or focus only on simple file sync Review Source VR Verified Reviewer Senior Power Electronics Engineer Aviation & Aerospace Used the software for: 1-2 years ### "Avoid at all costs – Unethical billing and 'shadow' charges" April 1, 2026 1.0 My experience has turned into a financial nightmare. I have been double-charged—once for my agreed monthly service and again for a full year without my consent. This is predatory and unethical. I am currently evaluating legal options to recover the unauthorized funds and will never use this service again. I strongly advise others to monitor their bank statements closely if they use this company. Pros The initial setup was straightforward and the interface is relatively easy to navigate for basic backups. However, any positive experience has been completely overshadowed by their current billing practices. Cons The lack of transparency regarding billing and plan changes is unacceptable. I was successfully billed my monthly rate of $11.84 on March 26, 2026, only to have an unauthorized charge of $118.41 taken from my bank the very next day for a 'Yearly' plan I never requested. Additionally, the cancellation process includes 'scare tactics,' claiming files will be 'permanently deleted' immediately upon ending auto-renewal. Their official 'Transaction Summary' doesn't even account for the large sum they actually withdrew from my bank, which is a massive discrepancy. Review Source MA Md A. Research Development Higher Education Used the software for: Less than 6 months ### "Affordable Storage but Less Reliable" June 23, 2026 4.0 Overall, it has some lacks in the storage like syncing, fast access. But, at the same time the pricing is good Pros It has a great backup system, the files can be organized in various ways. Also, I can sync in different devices. The UI looks clean. Most important is that It is very affordable. Cons The sync takes time, also the backup has some issues such as showing deleted files in other devices although it is not accessible. Switched from [Total Drive](https://www.capterra.com/p/235741/Total-Drive/) For better pricing and multi device syncing. Review Source tC todd C. Engineer and Producer Music Used the software for: Less than 6 months ### "You must this! Their offer really has no downside! " January 17, 2025 5.0 Absolutely amazing, couldn't be happier! Pros Ease of use, ease of getting announced price of coming from another backup provider which was 4.99$ for the entire year with 5 TB available space Cons So far nothing, everything went as smooth or smoother than could ever been expected Switched from [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Idrive offer couldn't be refused. Financially can't be argued Review Source ✅ Eric B. Software Developer Information Technology and Services Used the software for: Less than 6 months ### "iDrive: A feature-packed gem that makes backing up a breeze" January 23, 2025 4.0 Setting up backups is straightforward, the interface is easy to navigate, and everything works seamlessly. Pros Once configured, backing up with iDrive is easy. I find the interface intuitive and easy to navigate. Cons The paid plans may feel complex due to multiple tiers with varying features. Alternatives considered [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) Reason for choosing IDrive I chose iDrive because of the feature set and the simplicity. Switched from [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) The yearly price made this offer attractive Review Source RE Ricky E. Security Architect Information Technology and Services Used the software for: Less than 6 months ### "Fantastic value for money" January 27, 2025 4.0 Excellent so far, have backed up 500gb+ with no issues, test restores went well, support responsiveness has been great, online help articles are thorough, reporting and monitoring is great. Switched from a competitor and very worth while. Pros Vast array of features, great configuration options, excellent value for money. Cons The archiving feature is great, but I had a suggestion for how it could be improved to better manage/report on what files are archived and which aren't. It's not available today, but I contacted their support who very responsive and logged a feature request for it. Switched from [SpiderOak](https://www.capterra.com/p/171886/Groups/) Better app features, support, reliability, and value for money Review Source Jed F. None Food Production Used the software for: Less than 6 months ### "Great Features " January 21, 2025 5.0 It has been great with helpful customer support. They even mailed me a hard drive for a faster backup and restore option. No reason to worry about losing files anymore. Pros The software installed easily and allowed for an intuitive backup setup followed by a backup of my entire system. Cons Initial backup over the internet time consuming, but that's more a function of my slow internet. Switched from [Nero 9](https://www.capterra.com/p/93206/Nero-9/) Wanted dependable cloud based backup of entire system. Review Source LM Luis M. Director Telecommunications Used the software for: Less than 6 months ### "Very Slow Upload" January 11, 2025 1.0 very poor experience. Pros the presentation is reasonable. simple to install Cons It's not possible to use the service when uploading is slow. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Idrive upload doesn't work. Impossible to use like this Review Source Response from IDrive January 17, 2025 Hi, thank you for the review. Please contact our support team so we can look into this and assist you MS Miles S. COO Restaurants Used the software for: Less than 6 months ### "Great backup program." December 18, 2024 4.0 Excellent backup system with good feedback on process. Pros Easy to set up and create profile. Backs up selected files daily on prescribed schedule and send an email to acknowledge backup while identifying any issues discovered. Effective online backup for both desktop and laptop. Cons differentiating between which device backs up what is a bit confusing. Switched from [Carbonite](https://www.capterra.com/p/223152/Carbonite/) iDrive is easier and less expensive. Carbonite file backup scheduling is difficult. Review Source iW ian W. jack of all trades Writing and Editing Used the software for: Less than 6 months ### "Good experiance of IDrive" November 9, 2024 5.0 Very good. I have had no problems running it on Windows 7 64bit, setup quick and simple, off we go ! Whereas Dropbox and OneDrive are a huge pain getting them to function on older 64bit windows. Pros Very easy to use. Works well with older 64 bit windows, easy to set up, intuitive interface, also integrates with Android well. Certainly works better than MS OneDrive for me, much much better. Cons A little slow to upload, but then I am shifting TB of data to get the backup setup so overall I think that is to be expected Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Platform support overall, also ease of use and confidence in actual backup Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 2+ years ### "Great solution for backup needs" August 4, 2025 4.0 It has been good enough and does backups well. It tends to be more expensive compared to other solutions but restoring data is a smooth process with a solid file manager. Pros I like the fact I can backup virtual machines, NAS drives and endpoints. It provides another method of redundancy for backups. It is cloud based and easy to install and setup. Cons Backup uploads tend to be quite slow and use a lot of system resources. There have been times where scheduled backups have failed. The software does seem to use a lot of resources. Review Source PT Philip T. NA Individual & Family Services Used the software for: Less than 6 months ### "Great Price, Lots of Space, Cloud Drive is COLLABORATION not STORAGE" February 13, 2025 4.0 Customer service is really great and responsive 5TB of backup space is a great deal for the price I would love to see their main website info pages pared down and clarified - I had a heck of a time figuring out what exactly they offered and how it worked. With so many cloud services offering slightly different things and using the same terms ("Backup" "cloud storage" "collaboration," etc.) I found it difficult to compare apples to apples or even to determine whether what was on offer was actually apples in the first place. So to speak. Pros Lots of backup space for the best price around Cons Difficult to navigate their informational articles Difficult to determine what exactly you're getting with each plan - I thought I was getting 5TB of cloud storage, but it's actually just cloud collaboration - a space to share things with collaborators, but not dedicated storage Review Source MS Mike S. SQL Server Consulting Information Technology and Services Used the software for: 1-2 years ### "Great Cloud based backup software" January 22, 2025 5.0 Excellent backup software. I like that you can backup multiple computers and also external hard drives which is something other backup software packages do not always offer. Pros This product is easy to setup and I like the fact that I can use my subscription to backup multiple computers using only 1 account. Cons User interface is good but could use a little improvement. Review Source AB Anthony B. Other Computer Software Used the software for: 6-12 months ### "Easy to use, great for home use on several PCs" January 16, 2025 5.0 Have been using it for a year now, just about to renew as it fulfills all my needs to back up both complete PC images and also selected data folder from several computers. Pros It is ease to use, and they have good support. Cons The initial upload of all data was a bit slow Review Source RS Richard S. Boss Accounting Used the software for: Less than 6 months ### "Great Backup" February 10, 2025 4.0 Great experience but still learning. The dashboard is easy to navigate Pros I liked the intro price and ease of operation. I’m still in the learning curve. Response from support was quick. Cons I wish there was a way to remove encryption when I backup to external drive Review Source OM Omar M. Engineer Airlines/Aviation Used the software for: Less than 6 months ### "Convenient Backup Solution. " January 4, 2025 4.0 So far, it's been a positive experience. IDrive provides reliable backup options and offers peace of mind for securing my data. While there are minor areas for improvement, the service has met my expectations overall. Pros I like the user-friendly interface and the ability to back up multiple devices under one account. The automatic scheduling feature is a lifesaver, and the overall pricing is reasonable compared to competitors. Cons Could be a bit cheaper. Review Source MA Martin A. Notary public Legal Services Used the software for: Less than 6 months ### "HIGHLY RECOMMENDED" December 15, 2024 5.0 Absolutely recommend it. Great solution! Pros Excellent platform to backup my Nas and sync my computers Cons I really couldn´t find any cons about the platform or Nas integration. Very satisfied. Review Source MS Malcolm S. Accounting Manager Accounting Used the software for: Less than 6 months ### "iDrive is Great" January 11, 2025 5.0 Some frustrations but very happy now. It's a very good product. Pros True archiving, timeline combining all photos, optional archive cleanup to keep a PC synced. Amount of space is excellent. Live help is exceptionally good. Cons Their FAQs need to be updated and doing this will save them having to explain why features appear not to be working. Review Source KG Keith G. Incorporated Financial Accountant Accounting Used the software for: Less than 6 months ### "Good Backup Service" December 11, 2024 5.0 I found this really easy to install and although it took a long time to upload all my files initially, the ongoing backups happen overnight Pros Easy to install and use and good opening offer price Cons Not found any cons yet but i will advise if i do Review Source PJ Peter J. Private Photography Used the software for: Less than 6 months ### "Competitive priced backup, but with some inflexibility" October 28, 2024 4.0 I would say it is fine, with the shortcomings described above. Pros Very fair prices. You get 5TB for less than 2TB at close competitors. Upload speed is fast. I can utilize my entire 100 Mbit upstream to make the backup. Cons There are two ways to upload files: Backup or clouddrive. The backup is based on the file structure of the PC. In my particular case, I wanted to backup an external drive, which is usually connected to two different PCs. I started at one, uploaded 300 GB, then switched to the other. In this case, the first upload was nearly wasted, as it started from scratch on the new PC - I would like one backup regardless of the host. Well, first I figured out that a new installation of the software make me choose between a new PC and replace the existing one. By uninstalling the software, reinstalling and choose 'replace', then I could continue the backup - almost! Because, the drive letter of the external SSD were different, so I also had to change this to continue the upload. Quite annoying. The second option, I also considered, but there I must have a folder on the computer to sync to. Which means that I must collect everything I want to backup in a single folder. Which is not optimal either. So, for my use case, the only option is to use the backup from a single PC only. Not optimal, but OK. That's the limitation of getting the good price. Review Source JM Joonas M. Photographer Photography Used the software for: Less than 6 months ### "Good, but with caveats" November 21, 2024 3.0 Good solution for large backups if upload speed isn't an issue (and if you don't mind the slightly clunky interface). Pros Very affordable for the storage you get. Easy to set up on Windows and Mac. Cons The upload speed is poor, and does not appear to use the full network bandwidth. On Windows, backups sometimes fail because of a "Service Control Manager" setting (this can be fixed but it is a faff). The Cloud Drive is not a virtual drive (there is no way to offload files to the cloud to save on local storage space. Review Source FC Fidel C. Civil engineer Design Used the software for: Less than 6 months ### "Great cloud storage to access your data everywhere" December 15, 2024 5.0 So far it's been great, makes my photos easy to access from everywhere Pros Easy to upload data and to access everything from both my laptop and phone. A lot of storage available which cover all my data needs. Cons The photo visualiser is not the best, it shows the photo zoomed in and I can't zoom out Review Source SB Sunil B. Connect Partner Hospital & Health Care Used the software for: Less than 6 months ### "Best bang for the buck and user friendly interface for a cloud storage!" November 5, 2024 5.0 Best bang for the buck and user friendly interface! Pros The ease of overnight backup! How easy the setup is! Absolute bang for the buck with its storage prices/TB, and much more... Cons Data upload and storage especially if it is huge can take some time but I guess that's also applicable with your ISP... Review Source AB Akber B. Founder and Manager Director Apparel & Fashion Used the software for: Less than 6 months ### "User friendly solution" December 2, 2024 5.0 i have upload my private and work related data which was easy to use and download as required Pros easy to use and secured data. provide best solution Cons not really faced any issues but sometime connection got disconnect. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.