--- title: "IDrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is IDrive the right Backup solution for you? Explore 1201 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/171884/IDrive/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- IDrive 4.6 (1201) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of IDrive Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews MA Md A Research DevelopmentHigher Education, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It has a great backup system, the files can be organized in various ways.“ June 23, 2026 JE Jamie E AnalystInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “The main frustration is that Google Photos cannot be backed up directly, so the photos need to be downloaded to the PC first and then included in the backup set.“ December 5, 2025 AB Anthony B OtherComputer Software, Self-employedUsed the software for: 6-12 months. “Have been using it for a year now, just about to renew as it fulfills all my needs to back up both complete PC images and also selected data folder from several computers.“ January 16, 2025 JM Joonas M PhotographerPhotography, Self-employedUsed the software for: Less than 6 months. “The Cloud Drive is not a virtual drive (there is no way to offload files to the cloud to save on local storage space.“ November 21, 2024 OM Omar M EngineerAirlines/Aviation, Self-employedUsed the software for: Less than 6 months. “IDrive provides reliable backup options and offers peace of mind for securing my data. While there are minor areas for improvement, the service has met my expectations overall.“ January 4, 2025 PO PATRICK O consultantMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “They give you a certain amount of space, and I went 5% over (yes, FIVE PERCENT), and they started charging $55 a month to my credit card.“ February 10, 2025 DB Diego B FreelancerComputer Software, Self-employedUsed the software for: Less than 6 months. “My experience so far has been very positive, as the tool perfectly meets my needs, which is to perform backups and maintain a document history, similar to Google Drive, but much cheaper.“ March 2, 2025 AF Alexandre F Filmmaker and Media ProducerMedia Production, Self-employedUsed the software for: Less than 6 months. “Uploads of large files, such as videos, take a long time to upload and sometimes the percentage doesn't go up after a long time.“ December 10, 2024 ## Showing most helpful reviews Showing 1-25 of 1201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darren L. Head of School Education Management Used the software for: Less than 6 months ### "Great product. It's cost effective and easy to use and best of all for backups - RELIABLE!" February 17, 2025 4.0 It's awesome. I had no difficulty setting it up and it runs seamlessly in the background. Pros It's very attractively priced and is easy to use. It runs great overnight to back up a large collections of Cons I've had it generate one or two backup errors over time. It's not always easy to figure out what caused the issue. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) It runs better in the background. OneDrive was impacting my Mac's performance. Review Source JE Jamie E. Analyst Information Technology and Services Used the software for: Less than 6 months ### "IDRIVE is great" December 5, 2025 4.0 Overall the experience with IDrive has been very positive, especially considering how affordable the service is for the amount of storage provided. Once configured, it has delivered consistent backups without issues, and the combination of scheduling, versioning and notifications makes it feel like excellent value for the price. Pros Easy to set and forget, with a very clear user interface that makes it simple to see what is being backed up and when. Once the initial backup is finished it quietly runs in the background without hogging resources, and email notifications give peace of mind that everything is being protected properly. Cons The main frustration is that Google Photos cannot be backed up directly, so the photos need to be downloaded to the PC first and then included in the backup set. This extra manual step makes the process a bit clunky, especially when managing a large photo library, even though the rest of the backup works smoothly and reliably. Alternatives considered [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) Reason for choosing IDrive IDrive was chosen because it gives a better mix of features, storage and price than the other options that were considered. It lets multiple devices be backed up under one account with strong backup tools like system‑image backup, versioning and good security, while still being very competitively priced per terabyte compared with services that either charge more or focus only on simple file sync Review Source VR Verified Reviewer Senior Power Electronics Engineer Aviation & Aerospace Used the software for: 1-2 years ### "Avoid at all costs – Unethical billing and 'shadow' charges" April 1, 2026 1.0 My experience has turned into a financial nightmare. I have been double-charged—once for my agreed monthly service and again for a full year without my consent. This is predatory and unethical. I am currently evaluating legal options to recover the unauthorized funds and will never use this service again. I strongly advise others to monitor their bank statements closely if they use this company. Pros The initial setup was straightforward and the interface is relatively easy to navigate for basic backups. However, any positive experience has been completely overshadowed by their current billing practices. Cons The lack of transparency regarding billing and plan changes is unacceptable. I was successfully billed my monthly rate of $11.84 on March 26, 2026, only to have an unauthorized charge of $118.41 taken from my bank the very next day for a 'Yearly' plan I never requested. Additionally, the cancellation process includes 'scare tactics,' claiming files will be 'permanently deleted' immediately upon ending auto-renewal. Their official 'Transaction Summary' doesn't even account for the large sum they actually withdrew from my bank, which is a massive discrepancy. Review Source MA Md A. Research Development Higher Education Used the software for: Less than 6 months ### "Affordable Storage but Less Reliable" June 23, 2026 4.0 Overall, it has some lacks in the storage like syncing, fast access. But, at the same time the pricing is good Pros It has a great backup system, the files can be organized in various ways. Also, I can sync in different devices. The UI looks clean. Most important is that It is very affordable. Cons The sync takes time, also the backup has some issues such as showing deleted files in other devices although it is not accessible. Switched from [Total Drive](https://www.capterra.com/p/235741/Total-Drive/) For better pricing and multi device syncing. Review Source tC todd C. Engineer and Producer Music Used the software for: Less than 6 months ### "You must this! Their offer really has no downside! " January 17, 2025 5.0 Absolutely amazing, couldn't be happier! Pros Ease of use, ease of getting announced price of coming from another backup provider which was 4.99$ for the entire year with 5 TB available space Cons So far nothing, everything went as smooth or smoother than could ever been expected Switched from [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Idrive offer couldn't be refused. Financially can't be argued Review Source RE Ricky E. Security Architect Information Technology and Services Used the software for: Less than 6 months ### "Fantastic value for money" January 27, 2025 4.0 Excellent so far, have backed up 500gb+ with no issues, test restores went well, support responsiveness has been great, online help articles are thorough, reporting and monitoring is great. Switched from a competitor and very worth while. Pros Vast array of features, great configuration options, excellent value for money. Cons The archiving feature is great, but I had a suggestion for how it could be improved to better manage/report on what files are archived and which aren't. It's not available today, but I contacted their support who very responsive and logged a feature request for it. Switched from [SpiderOak](https://www.capterra.com/p/171886/Groups/) Better app features, support, reliability, and value for money Review Source ✅ Eric B. Software Developer Information Technology and Services Used the software for: Less than 6 months ### "iDrive: A feature-packed gem that makes backing up a breeze" January 23, 2025 4.0 Setting up backups is straightforward, the interface is easy to navigate, and everything works seamlessly. Pros Once configured, backing up with iDrive is easy. I find the interface intuitive and easy to navigate. Cons The paid plans may feel complex due to multiple tiers with varying features. Alternatives considered [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) Reason for choosing IDrive I chose iDrive because of the feature set and the simplicity. Switched from [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) The yearly price made this offer attractive Review Source Jed F. None Food Production Used the software for: Less than 6 months ### "Great Features " January 21, 2025 5.0 It has been great with helpful customer support. They even mailed me a hard drive for a faster backup and restore option. No reason to worry about losing files anymore. Pros The software installed easily and allowed for an intuitive backup setup followed by a backup of my entire system. Cons Initial backup over the internet time consuming, but that's more a function of my slow internet. Switched from [Nero 9](https://www.capterra.com/p/93206/Nero-9/) Wanted dependable cloud based backup of entire system. Review Source LM Luis M. Director Telecommunications Used the software for: Less than 6 months ### "Very Slow Upload" January 11, 2025 1.0 very poor experience. Pros the presentation is reasonable. simple to install Cons It's not possible to use the service when uploading is slow. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Idrive upload doesn't work. Impossible to use like this Review Source Response from IDrive January 17, 2025 Hi, thank you for the review. Please contact our support team so we can look into this and assist you MS Miles S. COO Restaurants Used the software for: Less than 6 months ### "Great backup program." December 18, 2024 4.0 Excellent backup system with good feedback on process. Pros Easy to set up and create profile. Backs up selected files daily on prescribed schedule and send an email to acknowledge backup while identifying any issues discovered. Effective online backup for both desktop and laptop. Cons differentiating between which device backs up what is a bit confusing. Switched from [Carbonite](https://www.capterra.com/p/223152/Carbonite/) iDrive is easier and less expensive. Carbonite file backup scheduling is difficult. Review Source CH Chris H. Company Owner Design Used the software for: Less than 6 months ### "I Love iDrive" October 23, 2024 5.0 I love it. I find it a good replacement for Onedrive. Pros The installation and setup process was easy. Cons I found it difficult not to like it. It was simple and worked immediately. Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing IDrive I would prefer not to say anything at his point. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Idrive is easier and more user-friendly. Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 2+ years ### "Great solution for backup needs" August 4, 2025 4.0 It has been good enough and does backups well. It tends to be more expensive compared to other solutions but restoring data is a smooth process with a solid file manager. Pros I like the fact I can backup virtual machines, NAS drives and endpoints. It provides another method of redundancy for backups. It is cloud based and easy to install and setup. Cons Backup uploads tend to be quite slow and use a lot of system resources. There have been times where scheduled backups have failed. The software does seem to use a lot of resources. Review Source PT Philip T. NA Individual & Family Services Used the software for: Less than 6 months ### "Great Price, Lots of Space, Cloud Drive is COLLABORATION not STORAGE" February 13, 2025 4.0 Customer service is really great and responsive 5TB of backup space is a great deal for the price I would love to see their main website info pages pared down and clarified - I had a heck of a time figuring out what exactly they offered and how it worked. With so many cloud services offering slightly different things and using the same terms ("Backup" "cloud storage" "collaboration," etc.) I found it difficult to compare apples to apples or even to determine whether what was on offer was actually apples in the first place. So to speak. Pros Lots of backup space for the best price around Cons Difficult to navigate their informational articles Difficult to determine what exactly you're getting with each plan - I thought I was getting 5TB of cloud storage, but it's actually just cloud collaboration - a space to share things with collaborators, but not dedicated storage Review Source MS Mike S. SQL Server Consulting Information Technology and Services Used the software for: 1-2 years ### "Great Cloud based backup software" January 22, 2025 5.0 Excellent backup software. I like that you can backup multiple computers and also external hard drives which is something other backup software packages do not always offer. Pros This product is easy to setup and I like the fact that I can use my subscription to backup multiple computers using only 1 account. Cons User interface is good but could use a little improvement. Review Source JM Jane M. Licensed Clinical Social Worker provider Hospital & Health Care Used the software for: Less than 6 months ### "Easy to use, meets my HIPAA needs" January 24, 2025 5.0 It's been easy to use and meets my needs. Pros I find it easy to use, and I relief to find a drive that meets my needs. Cons It was a bit difficult to sign up for, somewhat confusing. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) I was not getting what I was paying for. Review Source DO Doga O. DevOps Engineer Computer Software Used the software for: Less than 6 months ### "Recommended for Cloud Storage Options" January 15, 2025 5.0 My overall experience so far was quite smooth with iDrive. I was able to create a backup of my important data and would upload it automatically on the cloud. Pros I actually liked the huge storage options that IDrive had to offer, from where I couldn't see any other competitor was offering in general. Cons The loading times on the web interface, took quite a long time to load in general unfortunately. Review Source MS Malcolm S. Accounting Manager Accounting Used the software for: Less than 6 months ### "iDrive is Great" January 11, 2025 5.0 Some frustrations but very happy now. It's a very good product. Pros True archiving, timeline combining all photos, optional archive cleanup to keep a PC synced. Amount of space is excellent. Live help is exceptionally good. Cons Their FAQs need to be updated and doing this will save them having to explain why features appear not to be working. Review Source MA Martin A. Notary public Legal Services Used the software for: Less than 6 months ### "HIGHLY RECOMMENDED" December 15, 2024 5.0 Absolutely recommend it. Great solution! Pros Excellent platform to backup my Nas and sync my computers Cons I really couldn´t find any cons about the platform or Nas integration. Very satisfied. Review Source KG Keith G. Incorporated Financial Accountant Accounting Used the software for: Less than 6 months ### "Good Backup Service" December 11, 2024 5.0 I found this really easy to install and although it took a long time to upload all my files initially, the ongoing backups happen overnight Pros Easy to install and use and good opening offer price Cons Not found any cons yet but i will advise if i do Review Source JL James L. Group Head of QPS Hospital & Health Care Used the software for: Less than 6 months ### "Seamless good value " November 30, 2024 5.0 Seamless, straightforward to install and use so far. Pros Easy to install and set up. Great value comp to my previous app. Cons None so far, living up to expectations and beyond Switched from [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) Cost and try alternative option with offer Review Source KR Kacper R. Freelancer Media Production Used the software for: 1-2 years ### "Great solution for safe backup and peace of mind" October 30, 2024 4.0 IDrive gives me peace of mind for a great price. At this cost I accept low transfer speed and I appreciate great automatic backups with ability to backup external drives. As a student and freelance video creator, IDrive is a solution I need. Pros Automatic backup; possibility to backup external drives; peace of mind Cons Barely acceptable upload speed of small files and terrible upload speed of files over few gigabytes. However, after first few days/weeks of uploading archival data, later it is not a big problem. Review Source AS Andrew S. Instructor Higher Education Used the software for: Less than 6 months ### "Peace of mind with IDrive" December 7, 2024 5.0 Easy to set up, use, configure, and runs reliably. Pros Peace of mind is invaluable. Easy to set up, runs in background, don't have to fear data loss. Cons The price jump from the intro year to the next is staggering. A 10X price jump is a bit much. Review Source MK Madhan K. AGM Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Cost Effective" December 4, 2024 5.0 Pros Very Cost effective. Can backup multiple PCs. Cons Not able to remove the saved credit card and remove auto renew option. ( i think it is disabled for first 15 days) Review Source JG James G. consultant Accounting Used the software for: Less than 6 months ### "IDrive Impressions" May 28, 2023 3.0 Overall it seems to work but I have had problems debugging files that did not back up resulting in "backup failed." The Mac implementation seems to have rough edges. Pros The product was straightforward to install and I like that I am able the share the storage quota across multiple machines. Cons IDrive does not work well when attempting to backup all accounts on one machine. File visibility is only available on the account that is running IDrive. There is a checkbox to backup other accounts but no visibility is available for individual files on the other accounts. I want comprehensive backup for the entire machine from one account, similar to Time Machine, but backing up to the cloud. Reason for choosing IDrive I need to backup multiple machines and don't want to pay extra for each machine. Review Source AB Akber B. Founder and Manager Director Apparel & Fashion Used the software for: Less than 6 months ### "User friendly solution" December 2, 2024 5.0 i have upload my private and work related data which was easy to use and download as required Pros easy to use and secured data. provide best solution Cons not really faced any issues but sometime connection got disconnect. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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