# IDrive Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IDrive Software - reviews, pricing plans, popular comparisons to other Backup products and more. Source: https://www.capterra.com/p/171884/IDrive/ --- # IDrive Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IDrive ## What is IDrive? IDrive protects all your PCs, Macs, mobile devices, Servers, your Cloud Applications Data (SAAS) including Office 365, Google Workspace and more, and provides the best in class S3 compatible Object Storage with IDrive e2. IDrive offers many different plans for cloud backup for your devices: -IDrive Personal -IDrive Team -IDrive Small Business -IDrive Enterprise - IDrive360 EndPoint IDrive provides Cloud Applications data (SAAS) Backup: - Microsoft Office 365 Backup - Google Workspace Backup - Dropbox and Box Backup - Salesforce Bacup IDrive also provides best-in-class S3 Compatible Object Storage ## What is IDrive used for? [Backup](https://www.capterra.com/backup-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/)[File Sharing](https://www.capterra.com/file-sharing-software/) Recognitions Shortlist Overall rating Based on 1,201 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Pros & cons Intuitive setup and navigation Comprehensive data protection measures Slow backup and upload speeds Complicated file recovery process Starting price $2.95 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Cloud Storage / 2025 - File Sharing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## IDrive alternatives Highest Rated [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/) [4.8 (463)](https://www.capterra.com/p/161328/NAKIVO/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161328/NAKIVO/) [4.7 (94)](https://www.capterra.com/p/155742/CloudAlly/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (144)](https://www.capterra.com/p/155180/Backblaze-for-Business/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Salesforce Backup](https://www.capterra.com/p/265572/Salesforce-Backup/) [4.8 (80)](https://www.capterra.com/p/265572/Salesforce-Backup/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/265572/Salesforce-Backup/) [View all alternatives](https://www.capterra.com/p/171884/IDrive/alternatives/) ## FAQs about IDrive Overview ### What problems does IDrive solve? IDrive solves the risk of data loss, scattered backups, and costly storage limits by centralizing secure cloud backup for computers, phones, NAS devices, and external drives. IT managers, small businesses, photographers, and consultants use it to automate scheduled backups, protect sensitive files with private-key encryption, and recover quickly after device failure, theft, or ransomware. Answer based on 807 reviews Overview ### Which roles and teams benefit most from IDrive? IDrive is most used by small business owners, executives, IT managers, and creative professionals who need dependable backup and recovery. Business leaders use it to protect company files and continuity, IT teams manage device backups centrally, and photographers, engineers, and project-based teams preserve large files and restore work quickly. Answer based on 1201 reviews Overview ### What company size and industries is IDrive built for? IDrive serves consumer, SMB, and enterprise markets, with strongest adoption among small businesses at 89% and top use in Information Technology and Services and Photography, each at 8%. It also sees meaningful use in Computer Software at 7%, while enterprise reviewers account for 7% and midsize businesses 4%. Answer based on 1201 reviews Features and Usability ### What are the key features of IDrive? IDrive includes core backup and recovery features like automatic backup, backup scheduling, incremental backup, file restore, and versioning. Differentiator features include multi-device support for PCs, phones, external drives, and NAS, plus cloud backup, file sharing, web access, encryption, and Express physical-drive backup for large initial uploads. Answer based on 750 reviews Pricing ### How much does it cost and what fees or limitations are included? IDrive starts at $99.5/year for the Personal, Team, and Business plans, with a free 5GB version and free trial available. Personal includes 5TB for one user, Team adds 5 users and 5 computers, and Business starts at 500GB. Reviewers often call pricing affordable, though some mention confusing storage tiers and overage charges. Answer based on 505 reviews Integrations ### Which third-party tools and platforms does IDrive integrate with? IDrive integrates with OneDrive, Synology Drive, DiskStation, ShadowProtect, and TrueNAS CORE. Reviewer mentions also place IDrive alongside Dropbox and Google Drive in backup and sync workflows. These integrations center on cloud storage and NAS environments, with OneDrive and Synology-related platforms appearing most often. Answer based on 77 reviews Getting Started and Support ### How easy is it to onboard and train a team on IDrive? IDrive is fairly easy to onboard for everyday backup tasks, with live online sessions, webinars, videos, and documentation available for training. Reviewers say nontechnical users often get started quickly with the interface and tutorials, while admins or users setting up backups, file sharing, and advanced features may need more time. Answer based on 12 reviews Getting Started and Support ### What customer support options does IDrive offer, and how do users rate the experience? IDrive offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, easy to reach, and helpful, with quick issue resolution and follow-up. Some report slower replies, inconsistent technical depth, confusing guidance, and weaker help for complex or Linux-related problems. Answer based on 147 reviews Security ### How does IDrive handle data security and access control? IDrive uses AES 256-bit encryption, private or user-owned encryption keys, two-factor authentication, password confirmation for deletions, versioning, and retention of deleted files. Reviewers also note local encrypted backups and redundant servers. Some want stronger login and interface security, clearer encryption details, and more specialized encryption options. Answer based on 95 reviews ## Who uses IDrive? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 130 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 130 reviews Creative & Design 19% Creative & Design 19% Administrative 16% IT & Software Development 10% Engineering 9% Others 45% Top industries Based on 130 reviews Photography 26% Information Technology and Services 23% Computer Software 21% Design 18% Other 12% ## Pros and Cons Intuitive setup and navigation 93% positive reviews out of 259 Most reviewers find ease of use important, noting straightforward setup and clear, accessible interfaces. German U. Manager, 2 - 10 employees. "Easy to set up with many options to configure the settings according to your needs." Slow backup and upload speeds 60% negative reviews out of 199 Most reviewers indicate performance and speed issues, reporting slow uploads and significant delays with large files. Grant S. Using in pvt capacity, 1 employee. "Very slow upload speed (~2.5MB/s) on a 200mbps fibre line." Comprehensive data protection measures 94% positive reviews out of 70 Most reviewers describe security and access control as robust, highlighting strong encryption and reliable data privacy. Jose Luis H. Sys Admin, 51 - 200 employees. "IDrive offers an affordable and secure backup system, featuring military-grade AES 256-bit encryption and the option for a private encryption key." Complicated file recovery process 44% negative reviews out of 98 Some reviewers find file backup and restore challenging, mentioning inconvenient restoration and difficulty tracking backed-up files. Extensive backup functionality 89% positive reviews out of 45 Most reviewers appreciate features, mentioning versatile backup options and a wide range of useful tools. Fernando S. SA, 1 employee. "Lots of useful features to handle most of the Backup scenarios." Challenges with external drive support 49% negative reviews out of 59 Some reviewers describe external drive backup as problematic, citing difficulties with setup, compatibility, and reliability. Ben R. Chief bottle washer, 1 employee. "Setting up external hard drive for backup was a little confusing." ## Features AI summary Based on 2,604 Backup reviews Capterra reviewers point to these as the top priorities when choosing backup software: - **Backup and Recovery** (**74%** of reviewers rated this feature as critical) - **Secure Data Storage** (**65%**) - **Disaster Recovery** (**65%**) IDrive supports all three features buyers rate most important: **Backup and Recovery**, **Secure Data Storage**, and **Disaster Recovery**. Together, these capabilities help businesses protect files, keep stored data safe, and restore systems quickly after data loss or unexpected outages, allowing teams to maintain continuity and reduce downtime. Backup and Recovery 4.7 (501) 79.84% of 501 reviewers that rated this feature as important or highly important This aspect lets you easily back up and restore files in case of loss, corruption, or device failure. Some reviewers find the process straightforward and reliable, but others report interface confusion, permission issues, and occasional problems with restoring entire systems. Secure Data Storage 4.7 (379) 78.36% of 379 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Disaster Recovery 4.7 (110) 78.18% of 110 reviewers that rated this feature as important or highly important Plan and implement business continuity measures in case of unforeseen events Encryption 4.7 (479) 73.07% of 479 reviewers that rated this feature as important or highly important IDrive offers robust encryption, including AES 256-bit and private key options, giving you control over data privacy. Users think the strong security and ability to manage your own keys are valuable, though some wish setup instructions for private encryption were clearer. Backup Scheduling 4.7 (619) 71.41% of 619 reviewers that rated this feature as important or highly important With this characteristic, you can automate backups at chosen times, reducing manual effort and risk of forgetting. Reviewers appreciate the flexible scheduling, ability to run backups during off-hours, and ease of setup, though some mention challenges with laptops and external drives. Cloud Backup 4.7 (702) 80.06% of 702 reviewers that rated this feature as important or highly important With this capability, you can securely store large amounts of data offsite, access files from anywhere, and protect against device failure or disasters. Reviewers appreciate the reliability, ease of access across devices, and ample storage, though some mention slow upload speeds and app usability issues. IDrive 44 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss This aspect lets you easily back up and restore files in case of loss, corruption, or device failure. Some reviewers find the process straightforward and reliable, but others report interface confusion, permission issues, and occasional problems with restoring entire systems. Records the events that occur during a backup process With this characteristic, you can automate backups at chosen times, reducing manual effort and risk of forgetting. Reviewers appreciate the flexible scheduling, ability to run backups during off-hours, and ease of setup, though some mention challenges with laptops and external drives. Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery With this capability, you can securely store large amounts of data offsite, access files from anywhere, and protect against device failure or disasters. Reviewers appreciate the reliability, ease of access across devices, and ample storage, though some mention slow upload speeds and app usability issues. A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server Provides a channel for team members to share AI models, media files, communicate, and work together Reduction in the number of bits needed to represent data Backup of computer data automatically saving a copy of every change made to that data Ability to restore deleted, hidden, or lost data from an email server/system Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Plan and implement business continuity measures in case of unforeseen events Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Receive and/or send email notifications for urgent updates, requests, or other information IDrive offers robust encryption, including AES 256-bit and private key options, giving you control over data privacy. Users think the strong security and ability to manage your own keys are valuable, though some wish setup instructions for private encryption were clearer. Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Compliant with HIPAA, which sets standards for sensitive patient data protection It helps you save time and bandwidth by only backing up changed files after the initial upload. Reviewers indicate this minimizes storage use, keeps backups current, and speeds up daily processes, though some note slower performance with large files or on certain devices. Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Support multiple types of devices Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Create, manage, and track policies and procedures within an organization Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Online portal through which end users can access the system, manage tasks, or obtain information Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss Web Access/Restoration Get Advice We can help you find the software with the features you need. Features 4.5 (1,201) 4.5 Based on 1,201 reviews ## Pricing Value for money 4.7 (1039) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/171884/IDrive/pricing/) Basic $0.00 It includes: - 10GB Storage IDrive Mini $2.95 Flat Rate,Per Year IDrive Personal $99.50 Flat Rate,Per Year It includes: - One User - Unlimited Computers - Multiple Devices - Automated Backups - Remote Management - Disk Clone - Collaboration - 24 / 7 Customer Support IDrive Team $99.50 Flat Rate,Per Year It includes: - Access - Idrive Express - Linux Backup - Operating System - Support - Sync - Multiple User Accounts - Single Sign-on IDrive Business $99.50 Flat Rate,Per Year It includes: - Business Compliance - Collaborate - Users/Groups - Unlimited users - Unlimited Computers - Priority Support - Server Backup and Sync Solutions IDrive e2 $59.50 Flat Rate,Per Year Value for money 4.7 (1,039) 4.7 Based on 1,039 reviews ## Integrations [ Synology Drive](https://www.capterra.com/p/233483/Synology-Drive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (726) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (726) 4.5 Based on 726 reviews ## User reviews Overall rating 4.6 Based on 1,201 reviews Filter by rating 5(848) 4(267) 3(50) 2(11) 1(25) Mentioned topic Sorted by most recent MA Md A. Research Development Higher Education ### "Affordable Storage but Less Reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 23, 2026 Overall, it has some lacks in the storage like syncing, fast access. But, at the same time the pricing is good Pros It has a great backup system, the files can be organized in various ways. Also, I can sync in different devices. The UI looks clean. Most important is that It is very affordable. Cons The sync takes time, also the backup has some issues such as showing deleted files in other devices although it is not accessible. Switched from [Total Drive](https://www.capterra.com/p/235741/Total-Drive/) For better pricing and multi device syncing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Power Electronics Engineer Aviation & Aerospace ### "Avoid at all costs – Unethical billing and 'shadow' charges" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 1, 2026 My experience has turned into a financial nightmare. I have been double-charged—once for my agreed monthly service and again for a full year without my consent. This is predatory and unethical. I am currently evaluating legal options to recover the unauthorized funds and will never use this service again. I strongly advise others to monitor their bank statements closely if they use this company. Pros The initial setup was straightforward and the interface is relatively easy to navigate for basic backups. However, any positive experience has been completely overshadowed by their current billing practices. Cons The lack of transparency regarding billing and plan changes is unacceptable. I was successfully billed my monthly rate of $11.84 on March 26, 2026, only to have an unauthorized charge of $118.41 taken from my bank the very next day for a 'Yearly' plan I never requested. Additionally, the cancellation process includes 'scare tactics,' claiming files will be 'permanently deleted' immediately upon ending auto-renewal. Their official 'Transaction Summary' doesn't even account for the large sum they actually withdrew from my bank, which is a massive discrepancy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP paille P. adjoint technique Broadcast Media ### "Be carefull. Either configure the options correctly" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 March 19, 2026 Pros I am no longer sure of finding advantages. The price was interesting for the first year. the various options available. Cons In case of exceeding the storage space, an important invoice is automatically edited. There is no warning signal before. The difficulty of unsubscribing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Stephan B. owner Information Services ### "Experience & education makes this a goto backup service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 19, 2026 With the "online" tutorials, it is becoming easier to use. I would actually give it 4.5 stars now.... Pros It had saved some files, I didn't know about. I thought they were lost forever. In fact, it downloads a complete drive. Cons It is still complicated to use. Definitely a learning experience. Having to see the help files (tutorials) several times to get the process right. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Marcelo R. BI Analyst Telecommunications ### "Good choice, but be careful with the price." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 19, 2026 It has been a good experience, but it should be taken with care when it comes to pricing, as you might have suprrises Pros Good choice with big capacity and connectivity troughout a lot of different products such a Microsoft, etc. Great online technology Cons The price somehow changes. Sometimes you get a huge discount and sometimes you pay a lot. It would be great to have a lifetime price Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) The cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JE Jamie E. Analyst Information Technology and Services ### "IDRIVE is great" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2025 Overall the experience with IDrive has been very positive, especially considering how affordable the service is for the amount of storage provided. Once configured, it has delivered consistent backups without issues, and the combination of scheduling, versioning and notifications makes it feel like excellent value for the price. Pros Easy to set and forget, with a very clear user interface that makes it simple to see what is being backed up and when. Once the initial backup is finished it quietly runs in the background without hogging resources, and email notifications give peace of mind that everything is being protected properly. Cons The main frustration is that Google Photos cannot be backed up directly, so the photos need to be downloaded to the PC first and then included in the backup set. This extra manual step makes the process a bit clunky, especially when managing a large photo library, even though the rest of the backup works smoothly and reliably. Alternatives considered [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) Reasons for choosing IDrive IDrive was chosen because it gives a better mix of features, storage and price than the other options that were considered. It lets multiple devices be backed up under one account with strong backup tools like system‑image backup, versioning and good security, while still being very competitively priced per terabyte compared with services that either charge more or focus only on simple file sync Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PL Petr L. Artist Leisure, Travel & Tourism ### "First time ever " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 1, 2025 It's looks perfect to user for backup purposes, and overall tutorials are very helpful and simple. Looks like offering possible making connections many other storages services. Pros Very nice costly level for new user who doesn't have anything clear to staying for just some exactly one service user. System was very simple and easy understand. Cons The service was first time ever experiencing for me, from out of device own storage service, like iCloud. And that was mostly reason I didn't continue using it after year. Uploading work quite nicely and was easy setup, but when I need to download, uuh it's giving so many times info, something goes wrong, please try again later.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WT Wasek T. IT Support Supervisor Information Technology and Services ### "Great solution for backup needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 4, 2025 It has been good enough and does backups well. It tends to be more expensive compared to other solutions but restoring data is a smooth process with a solid file manager. Pros I like the fact I can backup virtual machines, NAS drives and endpoints. It provides another method of redundancy for backups. It is cloud based and easy to install and setup. Cons Backup uploads tend to be quite slow and use a lot of system resources. There have been times where scheduled backups have failed. The software does seem to use a lot of resources. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Sam G. Manager Leisure, Travel & Tourism ### "Seems to work well. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 1, 2025 I have only recently started to using this program, but it seems to work well and is not overly expensive. Pros The porogram is easy to load and use. It can be used to continuously back up both internal and external drives. Cons It can slow the computer slightly when uploading and completing back ups. I have only just started using this product so no major complaints so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Julian A. IT Technician Education Management ### "Review on iDrive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2025 Pros It is a really good program to use to back up multiple devices and their files. Everything is on the cloud so you can access it and download your files as needed if anything goes wrong. Cons It takes a little time to understand how to manage your documents but it is not bad. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171884/IDrive/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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